Customer Reference Guide
How to manage your account
Log on to www.youbroadband.in
Online Renewal Process
You can click either on “QUICK PAY” or through “MY ACCOUNT” drop down box
QUICK PAY helps you renew your account ONLINE just by entering Account Number or User_ID even when you do not remember your password.
Select “Renew Account” Option
Enter “User ID & Password” displays MY ACCOUNT Page
Displays your account details such as Relationship Number, Account Status, Plan details
Select “Renew Online” under Renewal Option displays customer existing plan details
Click on “Proceed” displays Terms & Conditions page
Select “I Agree” & click on “Submit” displays Customer Relationship No & Customer’s City
Select “Plan Type” from the drop down
MB Plans
– Data transfer plans
Unlimited Plans
- Unlimited plans
Dual Speed Plans
- High speed Up to Free resources & reduced speed till validity expiry
Day & Night Plans
- Low speed during Day time & increased speed during Night time
Hourly Plan
- Hourly plans with days validity (whichever is earlier)
Plans Segmentation - Select plan type displays plans falling under this category o
Plan
- Plan name with resources & validity period (in months)
o
Plan Price
- Prevailing plan price
o
YOU Save
- Discount applicable in value terms
o
YOU Pay
- Plan payable charges
o
Free MBs
- Resources allotted against plan selected
o
Days
- Plan validity (in days)
o
Bandwidth
- Speed of plan selected for renewal
NOTE: All plans have been segregated in a descending order on the following criteria o
High to low speed plans / value / discounts
Page for reconfirmation displayed o
Plan selected for renewal (Plan name & value)
o
Payment Option selected for making payment
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Online Renewal Process
Select “Confirm” takes customer to Secure Payment Gateway
Select Payment Option from o
Select Credit Card Type o
Credit Card / Debit Card / Netbanking / Cash Cards
Visa / Master Card / American Express / Diners Club International Click on “Submit”
Needs to be completed by the Customer with his personal details o
Name on the Card
-
Enter Card Holders name as appearing on the Card
o
Card Type
-
Enter Visa / Master card
o
Card Number
-
Enter Card No as it appears on the card without spaces
o
Card Expiry date
-
Enter Card expiry date (Month / Year) as given on the Card
o
CVV2 Number
-
Enter 3 digit security code printed on the back side of the card (Asterisks will appear while you enter to ensure online security)
o
Amount (Rs.)
-
Selected plan value displayed
Clicking "Submit" would authorize your renewal payment disbursement
Once “Submit” clicked please wait for process the request (takes time to complete)
Never click “Submit” once again. Even “back” or “refresh” buttons should not be used
Renewal charges receipt is generated on payment transaction being successfully completed. This receipt could be saved & printed for your personal records or could be used for claiming reimbursement from your office.
Slab Structure
Rs. Disc
501 - 1500
35
1501 - 2500
75
2501 - 5000
150
5001 - 8000
300
8001 +
500
Mail ID for ONLINE related queries
[email protected]
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Guidelines / Precautions to be taken while conducting Online transactions
Error Faced
:
Network Delay
Reason for Failure
:
Customer has not completed 2nd level of authentication (3D Secure or OTP)
Error Faced
:
Authentication failed. Transaction cannot be authorized
Reason for Failure
:
For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure / OTP. In case customer failed to authenticate the transaction with 3D secure password or OTP received on mobile, given error response is provided by the bank/card gateway.
Error Faced
:
Payment not authorized
Reason for Failure
:
For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure / OTP. In case customer failed to authenticate the transaction with 3D secure password or OTP received on mobile, given error response is provided by the bank/card gateway.
Error Faced
:
Cancelled By User
Reason for Failure
:
Customer has terminated the transaction before completion.
Error Faced
:
You are not authorized to do this transaction. Please Login to HDFC Bank Net-banking to reset your Profile using modify Secure Access Profile or Contact HDFC Bank Phone Banking for further details.
Reason for Failure
:
For making the online payment using HDFC bank net banking, customer needs to register with the bank for 2nd level authentication ie. secure access set up. It is to be done by setting up the secure question and answers. In case customer is not registered, failure response is given by the Bank.
Error Faced
:
Third Party Funds Transfer facility and Secure Access not enabled. Please contact Phonebanking or visit nearest branch for more details
Reason for Failure
:
For making third party funds transfer using HDFC bank net banking, Customer needs to register with HDFC bank for third party funds transfer. For making online payment using HDFC bank net banking, customer needs to register with the bank for 2nd level authentication ie. secure access set up needs to be done by setting up the secure question and answers.
SOLUTION: Please follow procedure mentioned above & get yourself registered for Third Party Funds transfer, 3 D Secure Access for conducting Online transactions successfully.
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How to manage your account
Checking account usage
Log on to www.youbroadband.in
Select “Check account details” under My Account drop down on right hand corner
Enter “User ID & Password”
Under Manage my account select “My Usage”
On giving a date range you can view your usage for the last 3 months.
Checking status of account (Balance Resources / Due date)
Select “Check account details” under My Account drop down on right hand corner
Enter “User ID & Password”
Under Manage my account select “My Balance”
Data displayed would provide status of current resources available in your account
Changing your account password (Through website)
Select “Check account details” under My Account drop down on right hand corner
Enter “User ID & Password”
Under Manage my account select “Change Password”
Enter your “Old Password”
Enter your “New Password”
Reconfirm “New Password”
Click “Submit” & your password would be changed
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How to manage your account
Resetting Password through SMS
Type SMS Format – PWD OR PWD Eg 1: PWD 111910 Eg 2: PWD dhaivatshah
SMS to be sent to 9227792200.
Password to be reset
Creating a E-mail ID
Select “Check account details” under My Account drop down on right hand corner
Enter “User ID & Password”
Under Manage my account select “Create E-mail” & follow instructions as provided on screen
Enter your “desired email id”
Enter your “Password” & Reconfirm “Password”
Enter “Alternate Email ID”
Enter your personal details as requested for
Enter “Hint question” & “Hint answer” (Reqd. for password reset & forwarded to alternate Email ID.)
Click “Submit” & your Email ID would be set up
Updating Contact Details
Select “Check account details” under My Account drop down on right hand corner
Enter “User ID & Password”
Under Manage my account select “Update Contact Details”
Enter “Cell No” & “Email ID”
Click “Submit” & your contact details would be updated in our records
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How to manage your account
Checking status of advance payment made
Select “Check account details” under My Account drop down on right hand corner
Enter “User ID & Password”
Under Manage my account select “Anticipatory Renewal Queue”
Data displayed providing details of advance payments made & plan renewed
NOTE: Any advance amount paid would be credited to customer account & utilized for renewal on due date. Account renewal would happen only after usage of resources entitled against the existing ongoing plan. This is to reconfirm that none of the existing resources would lapse due to advance payment of renewal charges.
Checking Credit information
Select “Check account details” under My Account drop down on right hand corner
Enter “User ID & Password”
Under Manage my account select “Credit Information”
On giving a date range you can view credits (service credits / resources) provided to your account.
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