Wipro Oracle Solutions Handbook

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FUTURE READY PROCESSES | CUSTOMER EXPERIENCE | INDUSTRY SOLUTIONS ENGINEERING A COMPLETE ORACLE SOLUTION

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Table of Content 03..........................................................................................................Engineering a Complete Oracle Solution 03..........................................................................................................Oracle Fusion Applications 06..........................................................................................................Mobility 07..........................................................................................................Analytics 09..........................................................................................................Engineered Systems 10..........................................................................................................Upgrade Solution- Wipro EASY U 12..........................................................................................................Customer Experience 12......................................................................................................... CX for Auto 13..........................................................................................................CX for Banking 13..........................................................................................................Wipro Reach – A Digital Marketing Platform 14..........................................................................................................Wipro Offering on Oracle RightNow 15..........................................................................................................Industry Solutions 16..........................................................................................................Banking and Financial Services 18..........................................................................................................Communications 20..........................................................................................................Manufacturing 21..........................................................................................................Utilities 22..........................................................................................................Life Sciences 24......................................................................................................... Retail 26..........................................................................................................Public Sector 28..........................................................................................................Applications Unlimited 31..........................................................................................................Application Support and Maintenance – Wipro 36..........................................................................................................Business Process Management 38..........................................................................................................Specializations and Advanced Specializations

ENGINEERING A COMPLETE ORACLE SOLUTION

As a trusted advisor, Wipro helps clients leverage Oracle products & technologies to maximize business value and create agile enterprises. Wipro combines its industry

Wipro also has a great heritage in IT infrastructure design, management and optimization. Leveraging this deep expertise and strength, we have developed several solutions and offerings across Oracle Fusion Middleware , Or acle Hardware Platfor ms including Or acle

experience and 360 degree view of technology to enable

Engineered Systems.

clients get the best out of their products, processes and

REDEFINING CUSTOMER EXPERIENCE WITH WIPRO

operations. Our focus this year will be to showcase our Future Ready processes, demonstrate our Customer Experience platforms and exhibit Integrated Industry solutions. Wipro is one of the leading Global SI’s for Oracle services.

Wipro’s Integrated Customer Experience (CX) solution helps organizations to have better decision insights, partner collaboration and customer engagements across industries. Wipro along with Oracle has co-developed and launched comprehensive customer experience solutions targeted towards specific industries like

Rated by Industry analysts* as a leader in Oracle Services,

Banking, Automotive, Telecom and Higher Education. Wipro has vast

Wipro offers solutions and services across industries,

experience in creating differentiation for global customers by enabling them

platforms & technologies covering the entire Oracle product portfolio across the red stack.

convert their digital vision into IT reality. Wipro REACH is a comprehensive digital marketing platform, that offers B2B and B2C marketers campaign planning, conceptualization, execution and analysis capabilities. Wipro REACH empowers marketers to become

ORACLE FUSION APPLICATIONS

more insightful, engaging and accountable.

Wipro has solutions on Oracle platforms that can equip customers with

INTEGRATED INDUSTRY SOLUTIONS

future ready business processes, applications and technologies across all industries. Ensuring that customers are future ready involves leverage

Wipro combines its knowledge of technology, product, processes and

Social, Mobile, Cloud, and Analytics and the integration of these with their

expertise in industry solutions to create enterprises that work seamlessly.

existing business processes. Wipro also has an innovative upgrade solution

Wipro has strong vertical exper tise and offers solutions across

"Wipro EasyU" that will help enterprises to move to the recent versions of

Banking & Financial Services, Telecom, Automotive, Manufacturing & High-

Oracle Applications and enable them to adopt new technologies.

Tech, Retail & Consumer Goods, Utilities, Engineering and Construction. 03

FUTURE READY PROCESSES WIPRO OFFERINGS ON ORACLE FUSION APPLICATIONS Wipro has made significant investment in Oracle Fusion Applications & Oracle Fusion Middleware, partnering with Oracle to jointly develop critical solution components on Oracle Fusion Applications, to help facilitate customers migrating from earlier versions of Oracle applications to Oracle Fusion Applications.

Wipro recently completed the

WIPRO'SVALUE PROPOSITION •

implementation of Oracle Fusion Applications for a Utilities

Oracle’s PeopleSoft application to Oracle Fusion Applications •

•

Partnered with the Oracle Fusion Applications development team for design reviews, code validation (pre-general availability reviews) and system testing

Financials implementation anywhere in Asia.

Development of integration adapters to enable co-existence of Oracle Fusion Applications with other product lines

customer in Singapore.This is the first ever Oracle Fusion

Co-development of a migration tool-set enabling clients to efficiently migrate from

•

Dedicated infrastructure as part of the Wipro Ozone Lab to drive Oracle Fusion Applications adoption through proof of concepts, prototyping & demos

ORACLE FUSION APPLICATIONS Wipro SprintHR “Rapid and Predictable” Oracle Fusion Human Capital Management (HCM) SaaS deployment Wipro SprintHR is a rapid and predictable Oracle Cloud HCM and Cloud Talent Management deployment, solution addressing the customer’s pain points like lengthy implementations, organizational distractions or costly overruns.

Oracle Fusion HCM capabilities combined with Wipro's extensive experience in optimizing and integrating cloud based solutions will give customers the benefit of a modern HCM SaaS solution that

Wipro SprintHR provides solution to rapidly and predictably implement

can help reduce time to value.

Oracle Fusion HCM and Oracle Cloud Talent Management onto Oracle

- Gretchen Alarcon,Vice President, Oracle HCM Strategy.

cloud on a SaaS-based model. Leveraging its strong relationship with Oracle and co-development experience on Oracle Fusion Applications, Wipro SprintHR provides approximately 50% savings in time-to-market and effort from the customer in the deployment of cloud HCM and cloud talent management. 04

Wipro Pathfinder

It provides a one-stop solution for companies evaluating ERP solutions. We help companies use the tool to assess the right product, decide on

Choose your Best Fit ERP Solution

an upgrade or re-implementation path or to stay put and provide indicative

Wipro Pathfinder is the first roadmap decision support tool that promises

timelines and requisite effort. A sample customer list on how Pathfinder

a quick and scientific assessment of roadmap choices for customers’ context,

has made a difference to the customer is given below:

and delivers inputs to build their business case. Client

Existing landscape

Client Description

Global Financial

About USD 25 bn company with

conglomerate

50,000+ employees located across the

based in Europe

globe with total assets under management of USD 1 trillion

• Oracle PeopleSoft v 8.9 for HCM and Financials • Bolt-on Applications • Oracle Taleo • Multiple 3rd Party Applications

Fortune 200

About USD 15 bn company with

Energy Company

5000+ employees with interests in

based in USA

Natural Gas, Petroleum & Electricity

• Oracle E-Business Suite v 11.5.10 for financials • Oracle PeopleSoft v 8.9 for HCM

Marine

3rd Largest marine classification with

• Oracle E-Business Suite

classification

3000+ employees

v 11.5.10 for HCM and

Society in USA

Financials

Options Considered • • • •

Upgrade to Oracle PeopleSoft v 9.2 Implement Oracle Fusion On-Premise Implement Fusion SaaS Co-exist Oracle PeopleSoft and Oracle Fusion Applications

• Upgrade Oracle PeopleSoft & Oracle E-Business Suite • Re-implement Oracle PeopleSoft & Oracle E-Business Suite • Co-existence with Oracle Fusion SaaS • Continue As-Is • Upgrade Oracle E-Business Suite v 12 • Implement Oracle Fusion • Co-exist Oracle E-Business Suite and Oracle Fusion Applications • Continue As-Is

Wipro Offering on Oracle Taleo Practice- Accelerating Talent Management on the Cloud

Indicative Client Portfolio Representing our Diverse and Extensive Oracle Taleo Implementation and Integration Experience

Oracle Taleo is one of the industry leading products in the recruitment and

•

Leading France-based multi-national corporation that specializes in electricity distribution, automation management and produces installation components for energy management - Global Taleo implementation by Wipro across 69 countries

•

Fortune 500 financial services firm in US – Wipro executed the Implementation and integration of OracleTaleo with Oracle PeopleSoft

•

Leading atomic energy agency – Wipro helped the customer with Oracle Taleo adoption roadmap and proof of concepts (POC) for recruiting, on boarding, performance and learns modules. Global Implementation in progress

talent management space, and Wipro has emerged as the premier global System Integrator in terms of Oracle Taleo implementations, competency and trained/certified resources. As a preferred Oracle Taleo Implementation Partner, Wipro’s level of Oracle Taleo expertise is second-to-none. We have our own Oracle Taleo instance plus one of the largest team of Oracle Taleo consultants. Our strong team of Oracle Taleo certified experts has been providing best-inclass professional assessment, implementation and support services along with multilingual customer support to organizations around the world.

Oracle Fusion Middleware &Technology Wipro helped a leading telecom serviceprovider in Africa to achieve enhanced functionality, leading to robust business functions and enabled faster alignment to business needs, through smooth inter-application

Wipro offers proven solutions on Oracle Fusion Middleware and has vast experience in working with global customers, enabling seamless efficiency in adoption of advanced technology across the enterprise helping them achieve their business objectives. Wipro provides solutions across the middleware technology domains enabling rapid deployment of business critical applications with lowTotal Cost of Ownership. Some of our solutions are: Wipro Real-time Integrity and Security Assurance Platform (WRISP)

integration and continuous support in a

Wipro Integration Migration Framework for Oracle Fusion Middleware

Hub and OpCo model.

Wipro Reporting Framework

05

MOBILITY Over 5.3 billion people i.e. 77% of the world's population are now on mobile.

While there are good examples of innovative use of mobile technology from

This rapid proliferation of mobile technology allows for faster, cost-effective,

a customer-facing perspective, most businesses are yet to evolve the right

enhanced-capability devices along with a growing eco-system which often

strategy to fully leverage mobile technologies.

overwhelms decision makers in taking the right steps to leverage this technology to drive their business results. While a vast majority of organizations have taken the 1st step with Bring-your-own-device (BYOD) policies in place, very few organizations have progressed beyond the messaging apps for their mobile workforce.

ORACLE APPLICATION DEVEL OPMENT FRAMEWORK(ADF) MOBILE

ORACLE SIEBEL OPEN UI “RECHARGE USER EXPERIENCE”

Wipro's Oracle Service Offerings has mobile solutions to make

To respond to the need of broad support of clients and devices, to ease

enterprises future ready. The solutions being built on hybrid technology

deployment, and to improve user experience for end users,Wipro along with

leverage Oracle Application Development Framework (ADF) Mobile

Oracle is building a Mobile solution on a new standard based, Open Client

to extend enterprise applications to mobile. Oracle ADF Mobile with Wipro's solution enhances end-user experience

which uses a single framework to meet the demand for a variety of CRM service processes for Hi-tech and Manufacturing Industry customers.

across Oracle E-Business Suite, Oracle PeopleSoft, Oracle JD Edwards and Oracle Siebel CRM. The ERP agnostic solution works seamlessly across Oracle ERP platforms and devices providing real-time and offline data access through support, both on device and browser-based mobile applications with a rich user interface.

For a Global Life Sciences Company, Oracle Siebel CRM Application has been used by Medical Representatives to reach out to Physicians, Opinion Leaders and Medical Organizations across the world. This Application is now available on iPads/Tabs.

For a large banking and financial services company, Wipro is building Oracle Mobile ADF mobile solutions for sales organization.

06

ANALYTICS Enterprises today need insight into processes and results that will drive the

Management, we help customers derive valuable insights, make

right decisions to deliver sustainable business performance. Business leaders,

informed decisions and drive revenues by harnessing and leveraging

who master the process to capture, store and translate enterprise wide data

enterprise information.

into actionable business insights, will continue to outperform competition. Wipro's Analytics services, help customers accelerate enterprise wide performance through smart, agile and integrated analytical solutions and frameworks. By bringing together the combined expertise of Analytics, Business Intelligence, Performance Management and Information

We offer comprehensive services across: •

Business Analytics – Helping customers derive actionable insights across key aspects concerning their customers, products and services

•

Mining Operations Intelligence

enabling them to make quicker, accurate decisions

Mining industry as a whole is highly volatile and prone to be affected by many

Business Intelligence and Performance Management –

output due to equipment breakdowns, lost production, inefficient asset

Enabling customers improve operational efficiencies, drive

utilization. As part of a comprehensive solution to address the industry

transformation and change management initiatives by monitoring and

challenges, Oracle and Wipro came together to co-develop a solution based

managing performance •

OUR OFFERINGS

Information Management – Providing customers a competitive edge through improved management of information

Wipro’s focus areas for Oracle Hyperion are: •

Oracle Hyperion Planning, Oracle Essbase and Oracle Hyperion Cost and Profitablity Management(HCPM) on Oracle Exalytics •

Performance optimization and benchmarking

•

Lower total cost of ownership



•

Hyperion Profitability and Cost Management



•

Account Reconciliation Manager



•

Upgrades to Oracle Hyperion 11.1.2.3



•

Oracle Hyperion on the cloud

factors. The key challenges currently facing the industry are variable mine

on the Oracle suite of products. The solution – Mining Operations Center, encompasses the following key components: •

Mining Operations Center Platform

•

Excel Templates to populate the data from non Oracle Enterprise Resource Plannings

•

Pre-built Oracle Warehouse Builder(OWB) scripts to upload the data

•

Data Model to capture the key data elements

•

Prebuilt reports and dashboards

•

Oracle Oracle Real-Time Decisions(RTD) to address the key business use cases like “Equipment Failure Prediction”

The solution delivers Production efficiency improvement by nearly 25% and provides cycle time improvement of around 15%.

Through our comprehensive Oracle Hyperion offerings, you can derive valuable insights, improve your visibility and build agility into your entire decision making process. It's this agility that your business requires to thrive as financial conditions continue to change.

07

Some of the other key Solutions are: 1.

answers to known and unknown questions from structured as well as unstructured data sources. The solution can be used as template for

Migration of Oracle Business Intelligence(BI) to Oracle

similar development projects.

Exalytics Environment More and more customers are looking to leverage the power of Oracle

2.

The tool developed using Excel macros is used to report data lineage

huge performance benefits.

from physical layer to presentation layer of the Oracle BI metadata

Data discovery using Oracle Endeca Information Discovery

repository.The tool is being enhanced to show the lineage for Informatica

(OEID)

as well. It enables user to customize the output of the lineage tool. 6.

Oracle BI Design Document Generator

Oracle Business Intelligence Enterprise Edition(OBIEE) or structured as

Oracle BI design document generator is a browser based tool that creates

well as unstructured data discovery and analysis.

a low level technical design document from an Oracle BI metadata

Retail Master

repository.The tool is compatible with all versions of Oracle BI. It saves ontime required for technical design document generation. It generates

A multi-domain Master Data Management(MDM) solution configured for

100% accurate and up-to-date documentation.

Omni-channel commerce, includes data models, workflows, integrations and data quality dashboards. 4.

Oracle BI Data Lineage Tool

Exalytics for its support of in-memory BI, high density visualizations and

Implementation of Oracle Endeca Information Discovery along with

3.

5.

Online Retail Business Interaction Trend (ORBIT) With the online retail trend catching up and number of retail and deal based websites coming up, customer satisfaction becomes critical. A mobile customer now has more information he gets in a single page than before. The same customer acts as a source of information through

7.

Upgrade Analyzer Tool Wipro's proprietary tool that helps analyze the complexity of OBI application and presents findings in intuitive way. The tool also recommends the path to take during an Oracle BI upgrade. It Helps to suggest the best upgrade path to customer depending on the complexity of their implementation.

direct interaction such as call center survey, website survey and indirect ones such as comments on social media (Twitter), review comment on products page or comments on blogs. The solution can help discover

08

ENGINEERED SYSTEMS Oracle Engineered Systems combine best-of-breed hardware and software components with several transformative technical innovations. The engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance. We at Wipro have been an early proponent of engineered systems and have successfully delivered their benefits to several of our customers.Wipro offers a range of services across consulting, implementations, consolidation, migration, testing and maintenance of Oracle Engineered Systems. A few of our key offerings are listed below: Oracle Exadata Wipro being the market leader offers Oracle Exadata management services to its customers. Wipro offers end-to-end services on Oracle Exadata, starting from planning, initiation, sizing, procurement, commissioning, migration and support services.

Strategy Formulation and Procurement

Exadata Migration Services

Strategy Formulation and Procurement

Environment Assessment and Requirement Elicitation*

Strategic Planning for Seamless Data Migration

Segregation of Roles and Responsibilities

Sizing and Hardware Procurement* Installation and Configuration* Collaboration with Oracle as Diamond Partners**

Features Enablement and Best Practice Configure HR (RAC) and DR Backup and Recovery Setup

Monitoring and Troubleshooting

Patching and Upgrading Exadata

Performance and Resource Benchmarking OS, Storage and Database Patches and Policies

Continued Service Improvement

Database as a service (DBaaS)

Oracle Exalytics

DBaaS enables users to request database services and consume them

Oracle Exalytics implementation framework, this framework has been specifically designed to help customers port their existing Oracle BI implementations on Oracle Exalytics and take advantage of the Hardware boosts. The framework takes two different routes based on whether the customer is also implementing Oracle Business Intelligence Application(OBIA) or not.

on-demand. Allows user to scale up or down depending on their workload and understand the cost of services delivered, establishing accountability for consumption of resources. Credentials include For a major telecom provider in Africa the Wipro team was involved in an infrastructure redesign of the applications, web and database tier and it included a database migration and compression of existing database. Database was migrated to an Oracle Exadata X2 appliance which resulted in an improved performance and memory utilization by 40%, reduced CPU utilization by 10% and 60% savings in energy consumption and update of data warehouse improved by 3x. For a healthcare major in the US, Wipro prepared the architecture blueprint and migrated their databases onto Oracle Exadata. This resulted in a 2x improvement in database performance and 35% reduction in memory utilization. Wipro partnered with a leading bank in US, to help them migrate their legacy IBM platform to Oracle Exadata for Workbench Client Portal, which services their clients worldwide. The results included an increased database performance along with improved speed of data delivery by 10x utilizing the smart scan storage and caching technologies.

Credential: Leveraging this framework the Wipro team just concluded a proof of concept for a Global Hi-Tech major where we successfully showed a performance improvement of approximately 63X by migrating the existing Oracle BI application and Oracle EssBase on to an Oracle Exalytics platform. Oracle Exalogic SOA on Demand – It is a pre-fabricated solution offering powered by Oracle Exalogic Elastic Cloud platform. The offering includes optimized virtual instances - both single and clustered - for Oracle Fusion Middleware platform. Credential: Wipro is working with a Retail Major in the UK to help them improve their Oracle applications performance by leveraging the Oracle Exalogic platform.The suggested solution along with Cloud Control will help the retailer’s IT organization implement their own Private Cloud as well as employ a usage-based charging across business units. It will also allow faster time to market of new applications by allowing a template-based launch of services through pre-built templates, which capture the service lifecycle. 09

UPGRADE SOLUTION WIPRO EASYU

Rapid and Efficient Upgrade forYour Products Available for Oracle E-Business Suite, Oracle PeopleSoft, Oracle Siebel CRM,Oracle JD Edwards There is an increasing trend of organizations wanting to upgrade to the next version of Oracle Applications. This is driven by many factors including business regulatory needs and/or technical/cost reasons including de-support and availability of latest versions. Customers face challenges in defining right approach for upgrade and speed to upgrade. Customers are looking for a fast, efficient and result oriented upgrade. Wipro EasyU, a breakthrough innovation by Wipro, is an upgrade tool that promises a quick and comprehensive impact analysis of Oracle landscape and automated upgrade of custom components.Wipro EasyU provides easy-to-understand, accurate, reliable information, which enables customers to make the right decision, when upgrading to Oracle Applications.

Key features of Wipro EasyU are as follows: Automatically captures: Customizations of various objects Actual usage patterns of various elements Critical application information Dependency between objects Provides Detailed Insights Like: Impact on reports, forms and related tables Objects affected

Automate the Upgrade activity for Developer (Oracle E-Business Suite & Oracle’s Siebel CRM) Auto scan the custom code Suggests solutions for replacing impacted objects and script conversions Automatically applies suggestions and compiles the codes The Developer Module is devised as a standalone Java tool that assists the developer by performing automatic upgrade of custom components. This additional module automatically scans and replaces affected objects, minimizes errors, improves quality, builds repositories, accelerates retro fitment and offers cost benefits.

Object categorization – simple, medium and complex

10

Key Benefits of Wipro EasyU: Wipro EasyU accelerates the upgrade process and frees the customer from the normally tedious process of upgrade. Some of the most significant impacts are: •

De-risks upgrade projects and provides more predictability by making it accurate, reliable and enabling repeatability every time

•

WIPRO OZONE LAB: STATE-OF-THE-ART LAB TO SHOWCASE OUR FUTURE READY BUSINESS PROCESSES As businesses look to recalibrate directions to keep up with the times, IT

Accelerate upgrade assessment and upgrade execution, saves 40%

enabled transformation solutions assume enormous significance.

time and effort in technical upgrade assessment

Wipro has conceived ‘OZONE’ (OracleZone) an interactive Oracle

•

Support across the lifecycle of upgrade – “Assessment to Attain”

•

Efficient Resource planning and Project management

•

Automated upgrade of custom components helps in reducing overall upgrade program timeline by 22%

solutions laboratory. The lab, which is housed in the Wipro Bangalore facility is based on the concept of 'Labs on Hire' and is also available as a “Lab on Cloud”. The purpose and intent of the laboratory is to provide customers a 'Test Bed' to find Oracle enabled solutions for their business needs. The OZONE lab is helping Wipro customers with: Assessment of Oracle applications capabilities to solve business

Customer Speak

pain points

We are very impressed with the reduction in assessment

Provide re-usable Oracle assets which can be used to build a

time frame as well as better planning enabled by using the

business case for actual implementation

tools associated with Wipro’s ‘Easy-Upgrade’ solution for Oracle E-Business Suite.

‘Proof of Concepts’ on Oracle Fusion Applications

- Andy Nallappan, CIO Enterprise Applications, Global Hi-Tech Company.

We are very pleased to be working with Wipro in this upgrade project and the progress we are making. In Wipro we have a partner who understands our industry and has proven expertise across the various modules of this suite. We are working jointly to implement a robust and cost effective solution of our company. - Richard Myers, Oracle Upgrade Project Manager, Global Utilities Company.

11

CUSTOMER EXPERIENCE Global Enterprises are fast embracing the digital space and are reshaping

from seamless and intelligent customer experience, and also improve

the way consumers discover, interact, collaborate and deliver value from

customer satisfaction and employee productivity. Wipro’s Customer

their products and services.The current customer experience eco-system

Experience services help enterprises convert this digital vision into

demands a seamless integration of consumer, partner and IT systems.

IT reality.

Enterprises are looking for integrated approach that will help them align their investments with their customers' most pressing needs. Wipro CX solution, empowers enterprises with key building blocks to build tomorrow’s enterprise that caters and delights the next-gen customer base. Wipro’s cutting edge CX solutions, deliver business capabilities which enable organizations to generate profitable revenues

WIPRO CX VALUE PROPOSITION User experience assessment and modeling Wipro suite of platforms and services helps enterprises enhance customer experience by: Delivering consistent omni-channel user experience Enabling multi-channel commerce Enhancing customer satisfaction and loyalty

Single view of customer across channels that maximizes sales and service revenues through intelligent and consultative selling Experience optimizers include business process assessments and business process re-engineering and automation Actionable customer insights using predictive intelligence models across cross-channel data spanning store, social, web and mobile

Wipro’s Customer experience suite comprises of the following platforms and services:

Wipro CX-Automotive After-Sales solution for delivering Industry leading Customer Experience in Automotive After-Sales Service & Warranty Lifecycle

Wipro, together with Oracle, has conceptualized a solution offering for the Automotive Original Equipment Manufacturers (OEMs), NSCs, Importers, Dealers and Dealer groups to manage and deliver a seamless integrated customer experience to vehicle owners throughout the post- sale, after-sales service and warranty lifecycle. The integrated CRM solution encompasses customer service contact centers, vehicle owner portals, real-time vehicle diagnostics through telematics, repair center, technical collaboration between the repair center & technical assistance center, social CRM and Social Media integration, warranty claims process and settlement, supplier recovery, failure analysis,Warranty performance management. Wipro is enabling a Global Motor Sports manufacturing powerhouse transform their after sales service operations, by Stream lining their warranty administration and claims processing.We have helped in reducing the cost for warranty transaction by 30%. The solution stiches together several Oracle products including Oracle Siebel Automotive CRM, Oracle Warranty Management, Oracle Siebel Dealer Portal, Oracle Siebel, Oracle Marketing, Oracle Policy Automation and Oracle Business Intelligence (BI).

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CX for Delivering Cross Channel Customer Experience for Banking Wipro, together with Oracle, has conceptualized a joint offering for cross channel customer experience for Banking.The solution developed by Oracle addresses multiple use cases including customer online evaluation, cross channel sales optimization, Marketing Lifecycle Management. The solution is built with integration between Oracle Siebel Call Center, Oracle Sales Cloud, Oracle Eloqua, Oracle RightNow, Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Endeca Information Discovery, Oracle RealTime Decision(RTD).

For a large banking and financial services company,Wipro is building ADF mobile solutions for sales organization.The solution will provide the client sales team with Contact Management, Deal Management,Activity and Call Reports and Client 360 DegreeView.

WIPRO REACH – DIGITAL MARKETING PLATFORM It is becoming imperative for Enterprises to leverage digital channels such as Social (Facebook, Twitter), Web, Mobile, Email where consumers are spending increasing time. Enterprises across industries are leveraging the power of Web and Social channels to engage and retain customers. Wipro helps enterprises implement their digital marketing programs through a robust, scalable and integrated digital marketing platform – Wipro Reach. Wipro Reach enables the realization of marketing goals by leveraging the best practices in the areas of campaign management, multi-channel publishing management, web content management, digital asset management and social analytics.

INTEGRATED ACROSS Web

Branding & Marketing Ÿ Campaign

management

Ÿ Multi-channel

marketing & publishing

Ÿ Web, Mobile &

Social Analytics

Mobile

E-Commerce

Communication Ÿ Customer, employee,

partner and investor communication

Ÿ Transpromo/print

separation

Ÿ 360 degree

Social

Digital Commerce Ÿ Online shopping Ÿ Merchandising Ÿ Catalogue management Ÿ Up-sell/cross-sell

promotions

communication

E-mail

Collaboration Ÿ Partner, vendor, supplier

collaboration

Ÿ Social collaboration Ÿ Unified communication

and collaboration

Ÿ Mobile Ÿ Social

Digital Marketing Platform

For an Oil E&P Major, Wipro helped bring about control & standardization in communication across the global content publishing platform, by helping them listen and respond to social buzz and influence perception. Wipro helped in Annual cost savings of US$ 10M in managing application & technology infrastructure.

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WIPRO OFFERINGS ON ORACLE RIGHTNOW Wipro has strong capabilities in Oracle RightNow and deliver the

Wipro has strong expertise developed over years in Product evaluation,

best-in-class exper tise, through our talented resource pool of

Implementation, Support and Testing & Consolidation. Also, the Point

professionals, who are consistently trained on new technologies and

solutions – Email & Chat integration, Cloud monitoring, Self service &

multiple industry applications.Wipro has more than 100 Oracle RightNow

Customer portal, Knowledge management, Customer survey and

CX consultants worldwide, as well as experienced professionals across

Analytics & Reporting are an area of expertise for us.

industry specific solutions in BFSI, High Technology, Retail & CPG, Telecom, etc. and RightNow certified Sales and Pre-Sales teams.

WIPRO ORACLE-RIGHTNOW SOLUTIONS Oracle Siebel-Oracle RightNow Integration Solution

SMS Integration

Oracle RightNow CRM offline

Wipro Bulk FAQs Check Links

The solution connects Oracle RightNow multi-channel CX capabilities with the robust sales, marketing and order management capabilities of Siebel CRM. It alternatively introduces an additional channel support of social media, chat, email, etc. using RNT without worrying about losing a 360 degree view of the customer on account of multiple applications

Wipro’s SMS Integration provides an instant update to customers about any enquiry, order, opportunity, etc. using Wipro’s RNT to SMS solution

The Oracle RightNow CRM offline solution allows the staff members to work with Oracle RightNow sales even when they are not connected to the Internet. Sales people can create leads and opportunities while they are offline, which is a critical functionality for any representative

The Wipro Bulk FAQ Check links solution uses RightNow connect APIs to read FAQ report and publishes list of answers with a check for broken links in HTML and URL answers. It keeps your knowledge base broken link free with just a click.This functionality applies to hyperlinks and links to other answers as well

A comprehensive digital marketing platform supports an enterprise's end-to-end marketing operations, including Branding & Marketing, Communication, Digital Commerce and Collaboration.

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INTEGRATED INDUSTRY SOLUTIONS

15

BANKING & FINANCIAL SERVICES

The banking and financial services industry is constantly evolving thanks to

consulting, business analysis, implementation, development, system

increased complexity in the business conditions and intense competition.These

integration, data migration & testing and continuous support for Oracle

changes have spawned several opportunities as companies gear themselves to

FLEXCUBE and Oracle Financial Services Analytical Applications (OFSAA).

handle regulatory compliance, rising total costs, operational efficiencies, multiple customer touch points and increased customer expectation.

Wipro’s banking and financial services practice has partnered with over 50 of the world’s leading banks, including 4 of the top 5 global banks. Our expertise

Wipro’s solutions across retail, enterprise & investment banking, regulatory

with a wide range of core banking and banking analytics platforms along with

risk & compliance, channels, payments, lending, mortgage and wealth

our unique quality methodology, the Wipro Way (a combination of Six Sigma,

management address transformational changes for banks. Wipro offers an

Lean, Kaizen and CMM) help banks achieve greater agility, enhanced efficiency

overall program management and a wide spectrum of services ranging from

and unmatched business value.

•

Reduce Total cost of Ownership

•

•

Utilize proven

Core BankingTransformation Services with Oracle FLEXCUBE Wipro has extensive capabilities to provide comprehensive support to banks and financial institutions in implementing strategic core banking transformation projects using Oracle FLEXCUBE. Wipro’s services capability helps banks to implement core banking solutions faster at

methodology for

an optimized cost and achieve quick wins across the project lifecycle.

accelerated implementation

Wipro is working as implementation and integration partner with a leading US Bank for their

Achieve delivery excellence

global expansion to multi countries using Oracle FLEXCUBE.

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Risk and Finance Transformation Services with Oracle Financial Services Analytical Applications

Enterprise Finance Modernization with Oracle Wipro brings extensive experience to assist financial institutions achieve

Wipro’s offerings on Oracle Financial Services Analytical Applications

their Finance Modernization objectives, leveraging Oracle’s portfolio

(OFSAA) helps financial institutions to meet Basel II compliance, prepare for

of products such as Oracle EGL, Oracle Financial Accounting Hub(FAH),

Basel III, address internal compliance needs, meet all analytical needs in the

OFSAA EPM, Oracle Hyperion and Oracle Business Intelligence

areas of enterprise performance management and customer analytics and

Enterprise Edition.Wipro’s solution for finance modernization consists of:

develop a single analytical data warehouse. Oracle Financial Services Analytical Applications (OFSAA) and Oracle Financials Accounting Hub(FAH), enabling the bank to move into advanced credit risk framework and automate regulator y report submission.

• Oracle Financial Services Analytical Applications (OFSAA) EPM suite and the profitability solution • Oracle ERP solution portfolio which includes Wipro Pathfinder, Wipro EasyU and FAH accelerator For a Global Bank, Wipro helped in consolidating its primary Oracle PeopleSoft General Ledger (GL) import and posting data from rest of

Wipro Easy U Oracle Financial Services Analytical Applications –

the other 50+ countries in a very short span of time.Wipro re-looked

Wipro solution for an accelerated Oracle Financial Services

into all the Oracle PeopleSoft processes like end-to-end ADB ledger

Analytical Applications upgrade

processing, Revaluation process, Data partitioning, etc. and fine-tuned

Banks are expected to upgrade to Oracle Financial Services Analytical

them one by one.

Applications 7.x to overcome challenges like huge set of data, need for an integrated web based analytical application. The new Oracle Financial Services Analytical Applications platform will also allow the banks to choose from a host of integrated applications ranging from performance management, risk management, governance and compliance and customer insight. Wipro offers “Wipro Easy U OFSA” solution to banks who are existing OFSA users.The Wipro Easy U OFSA will enable the banks to automatically assess the degree of customization and identify potential roadblocks. Post assessment, the migration of data/metadata is completed with minimal manual intervention by the Migrator.

17

COMMUNICATIONS

Wipro’s Communication group is centered on providing a full range of

required to compete with the Over-the-top (OTT) players. Whereas

services to the community of global Communication Service Providers

Wipro brings its global best practices, pedigreed consultants and reference

(CSP). From providing strategic consulting for undertaking large scale IT

frameworks for an integrated Telco IT solution. Oracle Communications

and process transformations to managing the operations and management

provides the best-in-suite technology to realize meaningful solutions for

of complex B/OSS IT platforms, Wipro has established itself as a leading

customer’s problems.

provider of professional services to CSPs across the globe.

Put together, Wipro and Oracle Communications have successfully

The biggest challenge for CSPs today is to transform their legacy IT

delivered some of the world’s largest and most complex Business Support

platforms to support the next generation business models, and agility

Systems (BSS) and Operational Support Systems(OSS) and Session Delivery Platform(SDP) transformations till date.

BusinessTransformation with Wipro ‘RAPIDS’ Wipro ‘RAPIDS’, standing for Rapid Application Integration and Deployment Solution, is a pre-integrated Wipro commissioned a

reference solution through which unique use cases on the Oracle Communications B/OSS and SDP stack are

platform which

demonstrated. The solution enables demonstration of Wipro’s point of view on how Communication Service

guaranteed predictable results, enabling the

Provider (CSP) challenges with respect to BSS and OSS IT processes and systems can be alleviated. RAPIDS provides a risk free path for BSS and OSS IT transformation, and enables a faster time to launch by up to 30% for greenfield CSPs. For brownfield transformations on the other hand, RAPIDS enables

customer to meet SLA

up to 20% faster time to launch due to the assets, business processes and integration accelerators that are part

and QoS requirements

of the reference solution. RAPIDS in leveraging the design principles and solution capabilities offered by Oracle

for their enterprise customers on the basis of proven RAPIDS reference

Communications Rapid Offer Design and Order Delivery(RODOD) solution and Rapid Service Design and Order Delivery(RSDOD) solutions, allows CSPs to optimally leverage legacy infrastructure and launch new products and services by up to 50% faster. We implemented Rapids for a Tier-1 Telco in Asia. RAPIDS not only helped to accelerate the program through its existing IT assets, business processes and integration accelerators to enable a launch within 2 months of design phase, but also helped the customer implement best practices and automation to handle 80+ product variants across various IP andTDM.

18

Telecom Asset Management Solution The Telecom Asset Management Solution from Wipro addresses the key business challenge for any CSP by tracking assets and their costs across the entire lifecycle from the point a customer places an order.

Oracle Procurement and Oracle Asset functions. Wipro enabled a major B2B network services provider in Thailand in fulfilling complex order management needs across the enterprise,

It is a completely workflow driven solution that provides

by enabling comprehensive management of services and assets

an integrated view of assets from Customer to Sales

across sales, procurement, billing, maintenance, financials

to project/operations to post-sales billing and service. The solution

and closure.

has a pre-built integration using Oracle ERP and Oracle Supply Chain Management solutions – this is between the Oracle Order Management, Oracle Project Management, Oracle Project Costing,

Wipro is in process of utilizing this solution to streamline supply chain and asset management processes for a leading telecom provider in South Africa.

Wipro’s Telecom RPOS Solution The challenge for the telecom retail industry lies in streamlining processes, integration of real-time inventory and reduction in operations costs. Wipro’s Telecom Retail Point Of Solution (RPOS) addresses the telecom retail provider challenge by completely integrating the POS outlets to the back/central offices and providing a consistent view of the inventory. Wipro’s solution is built on Oracle Retail applications and works on top of Oracle ERP.

Wipro has enabled a leading B2C Communication Service Provider in Malaysia with a comprehensive end-to-end Point of Sale system (across front office, central office and back office), replacing painful management of existing disparate systems. It has helped streamline the existing processes of Payment Collection and Stock Issuance enhancing user productivity and improving returns on investment.

Finance Back Office Solution Wipro’s finance back office solution is a complete toolkit that rapidly

for the telecom industry. It can be used to rapidly analyze and design

deploys a Finance Back Office solution specific to Telecom B2B & B2C

a finance back office solution for a telecom customer. The solution

customers (works more seamlessly along with the TAM & TRPOS

encapsulates financial process and configuration expertise from Wipro’s

solutions).

top 30 telecom customers.

It is an accelerator toolkit built over Oracle E-Business Suite.

Wipro is enabling a leading telecom services provider across Africa

The solution consists of detailed finance blueprints and telecom

with an accelerated framework for financial back office

scenarios built on the ARIS platform.The solution is enhanced to include

implementation, from invoice to pay to credit to cash across several

all major accounting process scenarios, variations, and best practices

countries in Africa.

The alliance with Wipro and Atheeb has been built over time such that both companies have reached an important juncture where IT systems are ready to support business and make an impression in the SaudiTelecom market Craig Humphreys, VP - Information Technology, Atheeb Telecom Consortium. 19

MANUFACTURING

ORACLE WARRANTY MANAGEMENT The global Manufacturing Industry, is entering a dynamic phase that

Wipro partnered with Oracle to co-develop a Warranty management

is expected to bring significant transformation to the industry players and

solution for the Discrete manufacturing industry covering Automotive,

their consumers. Some of the major shifts underway are increasingly digital

Industrial equipment, Hi-Tech, Consumer appliances, etc. The solution

consumers, Advanced manufacturing (3-D printing, Robotics),

is a customer centric solution developed on the industry leading Oracle

and Connected world (Connected vehicles, Internet of things, Connected

Siebel on-premise Platform. The solution covers the complete warranty

equipment, etc.)

value chain – Warranty product administration & set up, claims

Wipro’s Manufacturing & Hi-Tech Business Unit, is well positioned to enable global manufacturers reap the benefits emerging from these industry shifts.

creation & submission, claims validation & adjudication, settlement, supplier cost recovery, return parts authorization and tracking.

Wipro has developed innovative patented solutions addressing areas such as

Wipro is assisting a global diverse motors sports equipment and marine

after-sales service & warranty management, remote monitoring,

product manufacturer on their After sales service transformation journey

Telematics & connected vehicles, etc leveraging some early investments

upgrading their call center solution, and integrated with the Oracle Siebel

in Big Data & Advanced Analytics, Connected equipment and Machine

Warranty Management solution. Major business benefits expected

to Machine (M2M), and Intelligent Manufacturing areas.Wipro is a specialized

are savings from Warranty claims reduction, Decrease in operational costs,

partner of Oracle’s solutions for Automotive and Manufacturing verticals.

Increase in revenues through cross-sell/up-sell of Extended warranty contracts and the contracts duration.The solution leverages Oracle Siebel Warranty management, Oracle Siebel CRM, Oracle Business Intelligence Enterprise Edition, Oracle Endeca.

20

UTILITIES

ORACLE CUSTOMER CARE AND BILLING Wipro has established an Oracle Utilities Customer Care and Billing (CC&B) product lab and a CC&B Center of Excellence for Oracle. The CC&B product lab focuses on development of point solutions and Proof of Concepts (PoC) for the Utilities industry and the CC&B Center of Excellence focuses on the development of industry standard solutions and knowledge management to leverage best practices across projects. A few of our Oracle related engagements around customer care and billing include: A leading energy supplier in Ireland The program delivered a customer care and billing solution to provide a flexible and scalable platform for the customer to compete in the domestic and C&I segments of the gas and electricity markets in Northern Ireland. Wipro is one of the first Oracle Global System Integrator (SI) to specialize in Oracle Utilities Customer Care and Billing and the first 3rd party certified training partner. We have a long history and extensive experience of delivering more than 40 engagements around Oracle Utilities products. Wipro and Oracle Utilities have initiated two co-development initiatives around Utilities in 2012.

SMART METER SOLUTIONS FOR UTILITIES Smart Grid and Smart meters are the buzzwords in the energy and utilities industries today. As we see increasing demand for Smart meters, it has become essential to provision end-to-end integrated process flows between the utility service providers and meter companies who provide Advanced Metering Infrastructure (AMI). Wipro and Oracle Utilities, are jointly developing solutions which will act as the software connector between third party AMI head-end systems and various Oracle software applications such as Oracle Utilities Meter Data Management, Oracle Utilities Customer Care and Billing and Oracle Utilities Network Management System. This connectivity is essential for utilities that are implementing smart meters, often as part of Smart Grid projects, in order to achieve optimal benefits via automated business processes.

World’s leading operator of water and utility services Provide implementation suppor t for their Oracle Utilities CC&B implementation in China and USA. Wipro carries out all the CC&B development work for the customer. Responsibilities include interface development to external systems like Meter Management, Payment Systems, General Ledger, Bill Print Systems, Concession Management, Credit and Collection agents, External Invoice Management Systems, etc.

ORACLE CUSTOMER CARE AND BILLING (CC&B) BEST PRACTICE TEMPLATES FOR UTILITIES Wipro has developed best practice Oracle Utilities CC&B templates for electricity and water utilities, which will enable our customers to implement Oracle Utilities CC&B solution faster and better. The templates come with pre-configured processes and ready-to-use customizations that support best practices in the industry. The templates are expected to significantly reduce time-to-market and costs by accelerating design, development and testing phases and by reducing the delivery risk. Apart from core processes of customer management, metering, billing, fieldwork, payments and collections process, the templates cover the peripheral areas, but very important areas of bills and letter printing and presentment, multiple channel integration for consistent customer experience and multiple payment channels. 21

LIFE SCIENCES

Transforming business models and the increasing pressure of the industry’s

Wipro has substantial experience in supporting global supply chain initiatives

regulatory demands, require companies to be equipped with new business

implementing ERP applications (Oracle JD Edwards), Oracle Product

models and solutions that will deliver superior outcomes. The Life Sciences

Lifecycle Management(PLM) tools, enterprise compliance management

industry is buffeted by major challenges in the form of increasing focus

applications, ELN and controlled records management solutions (Oracle

on patient centricity, digitized data from multiple sources, greater competition

Siebel CRM) in a validated environment.

from generic versions and the shift in demand from developed nations to emerging markets.

Wipro RapidTrials Wipro Rapid Trials solution reduces TCO by 30-40% by addressing key clinical trials challenges

Wipro has partnered with Oracle to offer industry-recognized Wipro Rapid Trials (WRT) solutions, to improve the clinical trial management productivity and meet individual needs of a sponsor or CRO through a new innovative business model. WRT solution reduces TCO by 30-40% by addressing key clinical trials challenges. It enables effective end-to-end clinical studies, with a built-in regulatory complaint security model for data access and storage.

22

Clinical Collaboration Portal Clinical trials make up a large part of R&D expenditure, with Phase I and

•

II accounting for around 37% and Phase IV another 13% of the total R&D costs.With declining R&D productivity, pharmaceutical companies need to find ways to reduce R&D costs.

Centralized access to all relevant information, structured or unstructured

•

Documentation and online applications by investigational sites participating in a trial Wipro CCP is a highly secure, cloud-based

Wipro’s Clinical Collaboration Portal (CCP) reduces the clinical trial

productized solution to help sponsors, CROs, clinical sites and

cycle time by 20-30% through:

regulators to improve collaboration capabilities for multi-region clinical trials.

Predictive Analysis

Wipro’s Predictive Analysis will help predict occurrence of AE/SAEs, reduce wastage of study medicine and the impact of revenues.

23

RETAIL

The retail industry is characterized by intense competition and at the same time grapple with narrow Average Benefit in excess of USD $200 Million for the customer per implementation

margins and rapidly changing consumer needs.To enhance shopping experience for customers, retailers are constantly looking for ways to empower staff with tools. Wipro’s solutions across the Oracle stack give us an unique opportunity in creating an everlasting business impact for the global retailers.Wipro is a leading integrator of Oracle Retail solutions. Wipro Retail has over 16+ years Oracle Retail SI experience and 600+ dedicated consultants spread over 4 Delivery Centers (Porto, Portugal; Curitiba, Brazil; Bangalore, India; and Atlanta, US). We have successfully delivered 50+ projects which includes 23 end-to-end RMS implementations across 30,000+ retail stores globally.

Oracle Retail Merchandising System and Oracle E-Business Suite Integration: Wipro is uniquely positioned to integrate Oracle Retail Merchandising

•

Processing of invoice payments, adjustments, and write-offs

System with Oracle E-Business Suite Financials to provide customers a

between Oracle Retail Invoice Matching and Oracle Payables and

comprehensive end-to-end business process based integration solution.

Oracle General Ledger

The Solution automates the following: •

Processing of Inventory Valuation between Oracle Retail Merchandising System (Stock Ledger) and Oracle General Ledger

•

Wipro’s solution helps in increased merchandising operations productivity and financial control. The solution provides increased operational efficiencies for inventory valuation, revenue recognition, and merchandising procure-to-pay.

Processing of Revenue Recognition between Oracle Retail Sales Audit and Oracle General Ledger

24

Wipro WholeSales / Franchise Expertise Wipro has co-developed a service offering for wholesalers

offering with the obvious advantages of the deep knowledge of the

and franchisers together with Oracle. It provides an Accelerator tightly

Solution, relevant under standing of the wholesaler s'

integrated into the Oracle Retail Merchandising System (RMS) instead of

and franchisers' business processes as well as challenges and proven

requiring a customization to retrofit their business processes.The benefits

experience with wholesale and franchise customers.

are immense – Oracle Retail customers will be able to leverage pre-built functionalities while being able to perform and view wholesale and franchise operations in an optimized manner with reduced implementation and support costs. Wipro is recognized by Oracle as a Prime Implementer for this service

Wipro delivered an efficient scalable Enterprise Wholesale Merchandising and Logistics solution to a Bolivarian Mission established in Venezuela, streamlining all processes through a common tool set, which will allow the organization to meet its strategic objectives.

OTM in a box (Oracle Transportation Management)

The OTM in a Box solution, helps clients reduce operational expenditure

visual process flows incorporated with best practices and tools and

through improved freight planning. This solution is especially relevant

utilities for master data management, in a gold instance that

considering rising fuel costs that practically require logistic providers to

can be rapidly deployed.

offer better transportation planning to optimize costs.

Wipro has helped a major European Retail to reduce operational

The solution has accelerators for Business Process Mapping

expenses by 15-20% and reduce the FTE count by 10-15% through

and Requirement Analysis that can be efficiently used during package

improved freight settlement processes.

software implementations. It includes pre-defined L0-L3 process maps,

Wipro’s Next-Generation Oracle Retail ASM services

IT leaders need a solution which can reliably manage organization's

most experienced Oracle Retail support and transformation

IT services, provide them regular updates, help cut IT 'run costs' and

partner, providing customized support services from dedicated

enable them to focus more on strategic IT change topics. Wipro's

support teams to shared services models. Over the past 17 years, a

next-generation Oracle Retail Automatic Storage Management

highly specialized team supported all versions from V6.5 to V13 on a

services are designed to help IT leaders do exactly this – achieve IT

24*7 model and built accelerators to help enhancing the quality and

resiliency, be cost-efficient and drive business alignment. Wipro is the

robustness of the solution.

25

PUBLIC SECTOR

Government agencies have seen an increased need for improving and

Wipro has solutions around Oracle enterprise taxation management

developing their information technology landscapes. As a consequence

and Oracle Business Intelligence applications for Public Sector. Wipro's

of the financial crisis, there is great pressure to reduce cost of IT

flexible and robust delivery models will assist government agencies with

operations. Governments are hence looking at consolidation,

budget reductions mandated by government leaders.

vir tualization, shared services, use of non-proprietary solutions and other cost-cutting actions to achieve this.

Tax management solutions for Federal and State tax authorities

The Oracle Enterprise Taxation Management application is currently

The objective of the co-development project is to produce critical

targeted to Federal and State tax authorities that administer taxes,

business enhancements to Oracle Enterprise Taxation Management.

duties, and fees on behalf of their constituents. Oracle and Wipro

The solution will help State and Federal tax authorities to better

have initiated a joint development initiative for an asset-based

design and manage tax forms, manage tax payers’ complaints

taxation solution targeted to Municipal Governments.

and significantly enhance the technology framework to provide a robust platform for scalability.

26

Analytics for Tax Authorities

Wipro and Oracle are jointly developing a solution, to help tax

and Oracle Business Intelligence Enterprise Edition (OBIEE).

authorities in monitoring their Key Performance Indicators (KPIs)

The solution will extract and transform data from Oracle

for operational performance improvement.

Enterprise Taxation Management and populate an analytical

The solution is based on Oracle Business Intelligence Applications for Public Sector. The solution footprint will include Oracle

dimensional design data model and dashboards for public tax and revenue management authorities.

Enterprise Taxation Management, Oracle Data Integrator,

27

APPLICATIONS UNLIMITED Wipro provides application services across the entire Oracle product spectrum including E-Business suite, PeopleSoft, Oracle Fusion Applications, J D Edwards, Siebel, Edge Application services.

WIPRO SERVICES FOR ORACLE E-BUSINESS SUITE

WIPRO SERVICES FOR ORACLE PEOPLESOFT ENTERPRISE

Wipro has a successful record of 350+ engagements in Oracle E-Business

Wipro offers customers end-to-end consulting services, from strategy

Suite including large implementations, multi-country rollouts, upgrades

formulation, to development and deployment, to maintenance and support

and application management services across key industries. Wipro has

for Oracle PeopleSoft.

successfully completed 80+ end-to-end Oracle implementations across the globe, including the Americas, EMEA and Asia Pacific. Customers include a spectrum of industries including Retail, Consumer Goods, Technology, Utilities, Oil and Gas, Manufacturing, etc. Over the last three years, Wipro has offered Oracle application services to over 50+ new customers, in addition to offering new services to existing customers. These services include Oracle E-Business Suite release 12 upgrades, re-implementations, Green Field Implementations and Support engagements.

With 875+ consultants, Wipro has successfully delivered business value across 200 Oracle PeopleSoft Enterprise engagements crossing multiple process areas. •

92% of customers rate us in the highest percentile for customer satisfaction

•

96% of projects delivered within budget and timeline

•

93% transformation projects delivered better than agreed business Key Performance Indicators(KPIs)

Together with Oracle, we have been working across multiple business sectors to deliver their products in partnership. Today we are undertaking several large scale Oracle E-Business Suite release 12 upgrades across the world together, even using Oracle Consulting as part of our wider team. Similarly the strength of the relationship has led to Wipro undertaking co-development work on some of the latest Oracle products, either from our own base in India or alongside Oracle Manilla. Overall we are able to demonstrate first class understanding of the Oracle product set, a knowledge which will be placed at customer’s disposal to ensure that optimal solution is designed and built for the customer’s business.

28

WIPRO SERVICES FOR ORACLE EDGE APPLICATIONS SERVICES Transportation, Logistics and Trade Management Services Wipro’s dedicated Center of Excellence for Oracle Transportation Management (OTM) has been at the forefront of developing and delivering logistics solutions on a global scale. Wipro is one of the few certified partner

WIPRO SERVICES FOR ORACLE JD EDWARDS Wipro has a dedicated and strategically focused Oracle JD Edwards (JDE) practice, one of the largest Tier -1 Oracle JD Edwards practices amongst Indian SIs with global presence. It has 800+ Consultants and 40+ active engagements across North America, LATAM, EMEA and APAC. Wipro has extensive experience in delivering large multi-year JD Edwards transformation programs requiring 30 to 200 Oracle JD Edwards’s

to Oracle on OTM 6.2 and offers end-to-end implementation solutions; We have successfully delivered OTM implementation & support for Manufacturing, Hi-Tech, Retail, Energy & Utility Industries. The OTM CoE is focused in building point solutions imbibing industry specific processes and best practices.This solution offers pre-configured OTM along with enablers like L0-L3 business processes, data collection templates and tools for data conversion & data upload to OTM which helps in reducing the implementation efforts by almost 25-30%. Wipro is the first to implement OTM solution for a large disk storage manufacturer.

consultants per program.

Oracle’s Demantra

Some of the key solutions are:

Wipro has been developing solutions leveraging Oracle Value Chain Planning applications enabling organizations to increase efficiency across their value

•

Oracle JD Edwards Instance Consolidation Solution

•

Oracle JD Edwards EnterpriseOne Accounts Payable Invoice

services from process discovery, consulting to actual configuration and build

Automation

of Oracle Demantra and other value chain planning modules.

Oracle JD Edwards EnterpriseOne Configurable Network

With live and reference able customers including some big and marquee

Computing Automation

names, Wipro stands out in the Oracle value chain planning areas. The

•

WIPRO SERVICES FOR ORACLE SIEBEL CRM Wipro’s Oracle CRM Practice is a leading global provider of CRM solutions. It focuses on designing and deploying Oracle CRM solutions whose success is

chains.Wipro’s expertise in Oracle Demantra spans across a whole gamut of

distinction of having co-developed the configure to order functionality with Oracle as par t of Oracle Demantra 7.3 Release also stands as testimony to Wipro’s focus towards Demantra. Wipro’s solutions for OracleValue Chain Planning(VCP) are: •

Supply chain planning, demand management, optimizing inventory

measured by the achievement of desired business outcomes in operational

and network optimization by leveraging Oracle Advanced Supply Chain

production environments.

Planning and Demantra Demand Management

The practice has in-depth knowledge of leading Oracle CRM products and

•

Configure-to-Order demand planning solution on Demantra Demand

CRM business process design best practices. It has a proven track record of successfully implementing and integrating CRM functionality with existing enterprise systems. It has successfully delivered CRM solutions for many

Management for the manufacturing industry •

SaaS based solution delivering Oracle Demand Signal Repository along with on demand analytics for enhanced visibility for retailers

clients across industries. By forming teams with the right mix of functional and technical consultants, Wipro is able to truly offer holistic CRM services, from business strategy through solution design and implementation into operational production support. •

900+ experienced consultants

•

Experience snapshot of 450+ engagements

•

70+ active engagements

•

40+ successful Oracle Siebel CRM upgrades

Case study •

Deployed a configure-to-order demand planning solution by extending Oracle’s Demantra functionality for a US-based global leader in manufacturing

•

Optimized the supply chain and inventory for a leading global producer of heating, cooling & water heating products across the USA & Mexico 29

BUSINESS ASSURANCE – WIPRO TESTING SERVICE

Software Application testing, has matured from disparate set of validation activities to a centralized and specialized services catering to Globalization of software, Compliance, Certifications, Greater adoption of Service Oriented Architecture(SOA), Web services, Cloud, Social and Mobile technologies. There is increased emphasis on reduction in cost of testing and time-to-market through agile approach to software development, automation, repeatability, re-use and solutions.

WIPRO WISTA FOR ORACLE APPLICATION TESTING Wipro WiSTA 2.0 for Oracle Applications, is a comprehensive repository of Test Assets for specific business processes pertaining to various industries for Oracle. Standardized business processes are converted to Business Process Models which can be easily customized to get up-to-date

Wipro offers Testing services to 300+ customers globally, with a 17500+

executable test scenarios and automated test scripts for expedited

strong skilled team across diverse industry segments. Our services

execution. WiSTA 2.0 for Oracle comprises of detailed models for the

are enhanced through specialized practices, Test Lifecycle Accelerators,

core Oracle Processes namely Oracle Financials, Oracle HCM, Oracle

Industry specific point solutions and frameworks with strong alliances,

SCM and Warranty Management Systems. Some of the benefits are:

and partnerships with tool vendors and a comprehensive training regime

•

leading to deep business knowledge. Package Application Testing for Oracle is challenging, both in terms of business process knowledge considering the complexity and size of projects. Also due to the industry and customer specific customizations

test coverage •

Early identification of design defects

•

Shortened test design timeframes – pre-built end-to-end test cases help in reducing end-to-end test cases development effort up to 30%

of business process it becomes challenging and time consuming to conduct reliable testing.

Faster turnaround in Oracle implementation testing with enhanced

•

Reduced effort in application maintenance and regression testing up to 60%

30

APPLICATION SUPPORT AND MAINTENANCE Wipro

“A Next-Generation Managed Services Offering”

Resilient| Cost-efficient | Business-aligned is Wipro’s next-generation integrated managed services offering designed to help CIO’s achieve IT resiliency, be cost efficient and drive Business/IT alignment.

These are some of the benefits, Wipro has delivered to customers through .With 450+ global customers and expertise and IP developed over years of working with our clients, Wipro has consistently exceeded customer expectations in managing their IT operations. addresses infrastructure, application and security IT operations requirements comprehensively in an integrated or a stand-alone mode. Be it increasing efficiencies or improving quality of service, What can 

solution including transitioning, operating and transforming an IT portfolio.

offer you and your organization?

strongly leverages Wipro’s IP and best-in-class third party

Imagine a near 100% success rate of your IT operations

tools to deliver services as per ITIL v3 best practices framework. is also flexible enough to be deployed through a

Imagine up to 40% cost reduction on your IT operations spend Imagine being able to take on ad hoc business changes or a disruptive competitor – anytime

in its integrated mode can provide an end-to-end

combination of on-premise, on-site, off-shore or cloud models.You can be sure that all business objectives are met despite underlying IT complexities as well as creating a future-ready IT landscape more responsive to business needs.

A Next-Generation Managed Services Offering from Wipro

Application Services

Infrastructure Services

Plan Transition

Operate IT

Security Operations Implement Transformation

delivery engine ITIL V3

Wipro IP

Best of breed tools

Cloud / On-premise & On-site / Off-shore

Integrated / Stand-alone

31

guides organizations through a time-tested operational

2. AUTOMATION of IT processes.

path - geared towards delivering better efficiencies and reaching an optimized

3. Implementation of lean STANDARD operating procedures.

steady state.This is achieved through:

4. Continuous analyses and OPTIMIZATION.

1. Immediate cost reduction through ELIMINATION of redundancies.

Ÿ Application & Infrastructure

Managed Services Ÿ Security Management Ÿ Cloud Management Services

1

Integrated and comprehensive services

Ÿ Saasification, Cloud

Enablement

Ÿ Standardized Processes for

Assured Services

Ÿ Application Portfolio

5

Rationalization Ÿ Technology Refresh

2

Transformation

Ÿ Process Transformation

Value Propositions

4

Business visibility

& Cost takeout

3

Flexible pricing models

Ÿ Multiple Engagement Models Ÿ Opex Models

Ÿ Service Prioritization based on

Ÿ Variability linked to Business

Business Needs

Growth

Ÿ Verticalized Solutions

40%

Ÿ Continuous Improvements

Efficiencies

Ÿ Move from SLAs to BLAs

28%

Ÿ Wipro IP, Tools & Platforms

Ÿ Infrastructure as a Utility

Ticket reduction in 4 Quarters

28%