Week 1 BSBCRT611 Topic 1 and Assessment Task 1 Q1 To Q4

 

BSBCRT611 APPLY CRITICAL  THINKING FOR COMPLEX PROBLEM SOLVING

Advanced Diploma of Leadership and Managemen Managementt Session Time :16:15-21:00 pm pm Wed, Thu & Fri Session 1 24/02/2022

：

 

Informal problem identification

 

https://www.youtube.com/watch?v=_vS_b7cJn2A

 

Type of risk

Description

Example

Key responsibility

Strategic risk

These risks can occur at any time and are related to the

A business sells natural sunscreen in lotion form but over time people’s

• CEO • Managing director

business or organisation’s strategy.

preference for lotion declines and more • Board of directors preference people want a spray form of sunscreen. • Owner

These risks involve having to comply with rules set by

Complying to all regulations due to • Head of safety COVID-19 and having a COVID Safe plan • Head of operations

government or regulatory government bodies.

that meets requiremen requirements. ts.

Compliance risk

• Managers/supervisors Managers/supervisors

Financial risk

These risks affect the financial Customers not paying on time (or health of a business (cash flow, paying in instalments). liquidity, financial position, debt burden etc.)

• CFO • Financial controller • Managers/supervisors Managers/supervisors

Operational risk

These risks are associated with Targets not being met because a a business or organisations’ machine breaks down. systems and processes.

• Head of operations • Managers/supervisors Managers/supervisors

 

✓ ✓ ✓

 

Think carefully about the issue you choose -  you’ll  you’ll be using the work you do on this activity to complete other activities as we work through the problem-solving process step by step.

 

You should provide one example per information source. Sample answers may include but are not limited to:

Information sso ource

Example

Maybe obtained by

Legislation

Desk research Corporations Act, Fairwork  Act, Occupational Health and Safety Act

 

Method

Description

Interview

This method uses a formal or informal interview process to obtain information about a workplace issue (such as how a product is used). It asks relevant questions to relevant stakeholders and documents the answers.

 

BSBCRT611 APPLY CRITICAL THINKING FOR COMPLEX PROBLEM SOLVING

Advanced Diploma of Leadership and Management Session Time :16:15-21:00 pm pm Wed, Thu & Fri Session 1 23/02/2022 ：

Trainer

Yuri Feng

 

Topic 1 •

A critical thinking approach to identifying complex issues

Topic 2 •

Lead solution developm development ent process

A critical thinking approach to resolving complex issues

Topic 3 •

Scope problem solving process

Refine solution for implementation

A critical thinking approach to making and reviewing decisions

 

We all make decisions and solve problems each day – in both our personal lives and workplaces. Some decisions are quick and easy to make. Perhaps the problem or issue you encounter is a familiar one that has a tried and tested solution. However However,, often times the solution to your issue is not straight forward and its resolution requires than intuition. Some decisions youmore make areyour critical, whereas others are non-critical. Before we continue, it’s helpful to fully understand the difference between the two. A video to deep understanding https://www.youtube.com/w https://www .youtube.com/watch?v=Cum3katch?v=Cum3k-

Wglfw&list=PLtKNX4SfK Wglfw&list=PL tKNX4SfKpzX_bhh4LOEWE pzX_bhh4LOEWEGy3pkLmFDmk Gy3pkLmFDmk

 

Analyisis Problem solving

Reasoning Critical thinking

Creative thinking

Evaluation

Interpreta

tion  

Good decision making video watch:

https://www.youtube.com/w https://www .youtube.com/watch?v=GdEEs_IZ6D0 atch?v=GdEEs_IZ6D0  

Integrity and impartiality When making a decision, public officers must be ethical, honest, fair and impartial.

 

Promoting the public good You have a duty to manage resources effectively and efficiently Committmentt to the system Committmen system of government All public officers in state agencies, local councils, public universities and TAFEs TAFEs must work within a legal framework. framework.

 

Accountable and transparent

You are accountable for your decisions and must be transparent about how they are made.

Considering human rights When you act or make a decision, you must also give proper consideration to the human rights of those affected.

 

Class activity:

Are there any complex issues or problems in your workplace or place of study?

 

Interview

This method uses a formal or informal interview process to obtain information about a workplace issue (such as how a product is used). It asks relevant questions to relevant stakeholders and documents the answers.

Survey

This method can obtain information anonymously from a wide group of people in a relatively short period of time. It asks targeted questions to understand or identify issues (e.g. How can our business improve?).

Observation

This method uses deliberate observation of the issue (e.g. service delivery) on an operational level. Existing processes are usually mapped to provide realistic and practical insight to how the issue is being played out in reality.

Existing information

This method uses research to access existing information (such as market analysis) about products, services, processes or procedures.

Performance review

Workplaces need timely, timely, accurate and constructive feedback in order to succeed. A performance review where a manager provides formal feedback to an employee. You You may be in a position at work where where you are required to give feedback feedback.. Each organisation will have their own policies and procedures related to monitoring work performance.

Self-evaluation

This method allows you to evaluate your own performance and establish strengths, weaknesses and any areas required improvement or training.