W10329932 L-84 Whirlpool Vertical Modular Washer

L-84

TECHNICAL EDUCA EDUCATION TION

Vertical Modular Washer 

MVWC400XW MVWX500XW MVWX550XW MVWX600XW MVWX700XW

WTW4950XW WTW5500XW WTW5550XW WTW5600XW WTW5700XW

JOB AID W10329932

FORWARD This Whirlpool Job Aid, "Vertical Modular Washer" (Part No. W10329932), provides the In-Home Service Professional with information on the installation, operation, and service of the "Vertical Modular Washer". For specic information on the model being serviced, refer to the “Use and Care Guide,” or “Tech Sheet” provided with the washer. The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.  Always  Alwa ys use use the the Wirin Wiring g Diagra Diagram m suppli supplied ed with with the prod product uct when serv servicin icing g the the washer washer..

GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the In-Home Service Professional to properly diagnose malfunctions and repair the "Vertical Modular Washer" The objectives of this Job Aid are to: • Understand and follow proper safety precautions. • Successfully troubleshoot and diagnose malfunctions malfunctions.. • Successfully perform necessary repairs. • Successfully return the washer to its proper operational status .

WHIRLPOOL CORPORATION CORPORATION assumes no responsibility responsi bility for any repairs made on our products by anyone other than authorized In-Home Service Professionals.

Copyright

© 2010,

Whirlpool Corporation, Benton Harbor, Harbor, MI 49022

- ii -

TABLE OF CONTENTS

Page

GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Washer Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mode Mo dell & Se Seri rial al Nu Numb mber er De Desi sign gnat atio ions ns.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model & Serial Serial Number Label And Tech Sheet Locations Locations.. . . . . . . . . . . . . . . . . . . . . . . . Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifications (Maytag Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-1 1-1 1-1 1-2 12 1-4 1-5 1-6

INSTALLATION INFORMATION  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Washer Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inst In stal alla lati tion on Re Requ quir irem emen ents ts.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-1 2-1 2-2 22 2-4 2-4

PRODUCT OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Theory Of Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Drive System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  Actuator.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3  Actuator Lid Lock Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Control Panel And Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Cycle Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Using The Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Using Laundry Product Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 COMPONENT ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Component Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 - 4-2 Removing The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Removing The Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 User In Inte terrfa fac ce Remo mov val And Inst sta all lla atio ion n Proc oce edure re.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Removing The Top. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Removing The Water Inlet Valve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Removing The Detergent Dispenser Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Removing The Lid Switch/Lock Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Remo mov vin ing g The Lid Stri rike ke On Glass Li Lid d Mo Mod dels ls.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 Removing The Shifter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11 Removing The Drain Pump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Removing The Drive Belt And Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Removing The Splutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 -14 Removing The Gearcase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Removing The Tub Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Removing The Impeller And Basket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44-18 Basket Drive Block Removal And Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . 4-19 Removing the Tub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

- iii -

TABLE OF CONTENTS (continued) TESTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating The Service Diagnostic Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fault Code Display Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calibration Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sales Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UI Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software Ve Version Di Display Mo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Viewable Fault Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Automatic Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1 5-2 5-3 5-3 5-4 5 -4 55-4 5-4 5-5 5-5 5-5 55-8 5-9

DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 WIRING DIAGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

- iv -

GENERAL WASHER SAFETY  Your  Y our safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance.  Always read read and obey all safety safety messages. messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.  All safety safety messages messages will follow follow the safety safety alert alert symbol and and either the word “DANGER” or “WARNING.” These words mean:

DANGER

 You can be killed or seriously injured if you don’t  You immediately follow instructions.

WARNING

 You can be killed or seriously injured if you don’t  You follow instructions.

 All safety message messages s will tell you what what the potential potential hazard hazard is, tell tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics ESD problems are present everywhere. Most people begin to feel an ESD discharge at approximately 3000V. 3000V. It takes as little as 10V to destroy, damage, or weaken the main control assembly.. The new main control assembly may appear to work well after repair assembly repair is nished, but a malfunction may occur at a later date due to ESD stress. 

Use an anti-static wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance -ORTouch your nger repeatedly to a green ground connection point or unpainted metal in the appliance.



Before removing the part from its package, touch the anti-static bag to a green ground connection point or unpainted metal in the appliance.



 Avoid touching electronic electronic parts or terminal contacts; handle electronic control control assembly by edges only.



When repackaging main control assembly in anti-static bag, observe above instructions.

1-1

MODEL & SERIAL NUMBER N UMBER DESIGNA DESIGNATIONS TIONS (MA (MAYT YTAG) AG) MODEL NUMBER

M

E W X 7 00

BRAND A=Admirl C=Crosley E=Estate I=Inglis M=Maytag N=Amana R=Roper W=Whirlpool ACCESS E=Electric F=Front Load G=Gas H=Horizontial T=Top Load V=Vertical W=Workspace PRODUCT B=Combo C=Compact C= Compact D=Dr yer P=Pedestal T=Thin T=Thin Twin/Stack W = Washer  SERIES A=All / Accessory B=Bravos C=Centennial E=Epic S=Stack X=VMW Better Z=Epic Z=Epic Z PRICE POINT LEVELS (1-9) TRADE PARTNER ID (00 = BR ANDED)  YEAR OF INTRODUCTION INTRODUCTION X = 2010 COLOR CODE A=Aspen B=Black C=T C=Tuscan Chestnut E=Ocean Sapphire F=Classic Red K=Blue L=Silver/Pewter L=Silver/Pewter Q=Mono White T=Bisque U=Ult Silver W=White w/Gray Z=White w/Sapphire ENGINEERING CHANGE (0, 1, 2, ETC.)

SERIAL NUMBER

C

0

41

01002

DIVISION RESPONSIBILITY C = CLYDE, OH

 YEAR OF PRODUCTION PRODUCTION 2010 = 0 2011 = 1 WEEK OF PRODUCT PRODUCTION ION 41 = 41ST WEEK PRODUCT SEQUENCE NUMBER

1-3

X

Q

0

MODEL & SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model & Serial Number Label and Tech Sheet locations are shown below.

Model & Serial Number Label

Tech Sheet (Behind Front Panel)

1-4

SPECIFICATIONS Model Number

WTW49550XW

WTW5500XW

WTW5550XW

Model Description

Top-Load Washer  

Top-Load Washer 

Top-Load Washer 

Color

White

White

White

Capacity (Cu. Ft. DOE)

3.7

3.7

3.7

IEC Capacity

4.3

4.3

4.3

Energ En ergy y Star Star / Tier Tier Level Level (201 (2011 1

2.4 MEF MEF,, 4.0 WF WF

2.4 MEF, 4.0 WF

2.4 MEF, 4.0 WF

Basket Material

Stainless Steel

Stainless Steel

Stainless Steel

Bleach Disp.

Dump Bleach

Fab. Sof. Disp.

Downeyball

Dump Bleach Timed Flush-Drawer 

Dump Bleach Timed Flush-Drawer 

Detergent Disp.

No

Drawer 

Drawer 

Lid

Solid

Solid

Solid

Water Temps

4

4

4

Max Spin Speeds

800

800

800

Agitator or Impeller 

Impeller-Unique

Impeller-Unique

Impeller-Unique

Height

43"

43"

43"

Install Depth: Min - Max

27"

27"

27"

Width

26"

26"

26"

SPECIFICATIONS Model Number

WTW5600XW

WTW5700XW

Model Description

Top-Load Washer  

Top-Load Washer 

Color

White

White

Capacity (Cu. Ft. DOE)

3.7

3.7

IEC Capacity

4.3

4.3

Energ En ergy y Star Star / Tier Tier Level Level (201 (2011 1

2.4 MEF MEF,, 4.0 WF WF

2.4 MEF, 4.0 WF

Basket Material

Stainless Steel

Stainless Steel

Bleach Disp.

Dump Bleach

Fab. Sof. Disp.

Timed Flush-Drawer  

Dump Bleach Timed Flush-Drawer 

Detergent Disp.

Drawer  

Drawer 

Lid

Solid

Window

Water Temps

4

5

Max Spin Speeds

800

800

Agitator or Impeller 

Impeller-Unique

Impeller-Unique

Height

43"

43"

Install Depth: Min - Max

27"

27"

Width

26"

26"

1-5

SPECIFICATIONS (Maytag Models) Model Number

MVWC400XW

MVWC500XW

MVWC550XW

Model Description

Top-Load Washer  

Top-Load Washer 

Top-Load Washer  Washe r 

Color

White

White

White

Capacity (Cu. Ft. DOE)

3.7

3.7

3.7

IEC Capacity

4.3

4.3

4.3

Energ Ene rgy y Star Star / Tier Tier Level Level (201 (2011 1

2.4 MEF MEF,, 4.0 WF WF

2.4 MEF, 4.0 WF

2.4 MEF, 4.0 WF

Basket Material

Stainless Steel

Stainless Steel

Stainless Steel

Bleach Disp.

Dump Bleach

Fab. Sof. Disp.

Downeyball

Dump Bleach Drawer 

Dump Bleach Drawer 

Detergent Disp.

No

Drawer 

Drawer 

Lid

Solid

Solid

Solid

Water Temps

4

4

4

Max Spin Speeds

800

800

800

Agitator or Impeller 

Impeller-Unique

Impeller-Unique

Impeller-Unique

Height

43"

43"

43"

Install Depth: Min - Max

27"

27"

27"

Width

26"

26"

26"

SPECIFICATIONS SPECIFICA TIONS (Maytag Models con't) Model Number

MVWC600XW

MVWC700XW

Model Description

Top-Load Washer  

Top-Load Washer 

Color

White

White

Capacity (Cu. Ft. DOE)

3.7

3.7

IEC Capacity

4.3

4.3

Energ Ene rgy y Star Star / Tier Tier Level Level (201 (2011 1

2.4 MEF MEF,, 4.0 WF WF

2.4 MEF, 4.0 WF

Basket Material

Stainless Steel

Stainless Steel

Bleach Disp.

Dump Bleach

Fab. Sof. Disp.

Drawer  

Dump Bleach Drawer 

Detergent Disp.

Drawer  

Drawer 

Lid

Solid

Window

Water Temps

5

5

Max Spin Speeds

800

800

Agitator or Impeller 

Impeller-Unique

Impeller-Unique

Height

43"

43"

Install Depth: Min - Max

27"

27"

Width

26"

26"

1-6

INSTALLATION INFORMATION Washer Safety Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:

DANGER WARNING

You can be killed or seriously injured if you don't immediately follow instructions. You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

2-1

INSTALLA INST ALLATION TION REQUIREMEN REQUIREMENTS TS TOOLS AND PARTS Gather required tools and parts before starting installation.

Parts needed:

(Not supplied with washer)

Tools needed:

Inlet hoses with flat washers  Adjustable or or open end wrench 9/ 16" (14 mm)

Level

To order, please refer to toll-free phone numbers on back page of your Use and Care Guide. ■ ■ ■ ■

4" min (102 mm)

8212656RP 8212641RP 8212646RP 8212545RP

10 ft. (3.0 m) Inlet hose, Black EPDM (2 pack) 5 ft. (1.5 m) Inlet hose, Black EPDM (2 pack) 4 ft. ft. (1.2 m) Inlet Inlet hose, hose, Black Black EPDM EPDM (2 pack) pack) 5 ft. ft. (1.5 m) Inlet Inlet hose, hose, Red Red and Blue EPDM EPDM (2 pack) 5 ft. ft. (1.5 m) Nylon Nylon braided braided inlet inlet hose (2 pack) pack) 6 ft. ft. (1.8 m) Nylon braided inlet hose, space saving 90° elbow, hypro-blue steel coupling couplings s (2 pack) 6 ft. (1.8 m) Inlet hose, Black EPDM, space saving 90° elbow, elbow, hypro-blue steel steel couplings (2 pack)

■ 8212487RP ■ 8212638RP

Wood block

Ruler or measuring tape ■ 8212637RP

 Alternate parts: (Not supplied with washer) Your installation may require additional parts. To order, please refer to toll-free numbers on back page of your Use and Care Guide.

9

16" Pliers that open to 1  ⁄ 16 (39.5 mm)

Optional tools:

Flashlight

If you have:

You will need:

Overhead sewer

Standard 20 gal. (76 L) 39" (990 mm) tall drain tub or utility sink, sump pump and connectors (available from local plumbing suppliers)

1” (25mm) standpipe

2” (51 mm) diameter to 1” (25 mm) diameter Standpipe Standpipe Adapter Kit Kit Part Number 280130

Drain hose too short

Kit Part Number 280131

Lint clogged drain

Drain protector protector,, Part Number 367031

Bucket

Parts supplied: NOTE: All parts supplied for installation are in cardboard insert in the top of the washer.

LOCATION

REQUIREMENTS

Select proper location for your washer to improve performance and minimize noise and possible “washer walk”. Install your washer in a basement, laundry room, closet or recessed area. Beaded Tie Strap

Drain hose with clamp

271/ 2" (648 mm)

42" (1067 mm)

2-2

27" (686 mm)

INSTALLATION REQUIREMENTS (continued) DRAIN SYSTEM

You will need: ■ A water heater set set to 120° F (49° C). ■ A grounded electrical electrical outlet located within 4 ft (1.2 m) of power

cord on back of washer. ■ Hot and cold water faucets located located within 3 ft (0.9 m) of hot

Floor standpipe drain system

of 20-100 psi (138-690 kPa). ■

washer.. Installing on carpet is not recommended washer recommended.. ■ Floor must support washer’s washer’s total weight weight (with water and load)

of 315 lbs (143 kgs). IMPORTANT: Do not install, store or operate washer where it will IMPORTANT: be exposed to weather or in t emperatures below 32° F (0° C). Water remaining in washer after use may cause damage in low temperatures. See “Washer Care” in your Use and Care Guide for winterizing information. Proper installation is your responsibility.

Minimum diameter for a standpipe drain: 2" (51 mm). Minimum carry-away capacity: 17 gal. (64 L) per minute. Top of standpipe must be at least 39" (990 mm) high; install no higher than 96" (2.44 m) from bottom of washer. If you must install higher than 96" (2.44 m), you will need a sump pump system.

Wall standpipe drain system

3" (76 mm)

Floor drain system 48 in in . 2 (310 cm 2)

14" max. (356 mm) 17" (432 mm)

24 in . 2 (155 cm 2)

5" (126 mm)

1" (25 mm)

1" (25 mm)

3" (76 mm)

Floor drain system requires a Siphon Break Kit (Part Number 280129) and additional drain hose (Part Number 3357090) that may be purchased separately. To order, please see toll-free phone numbers in your Use and Care Guide. Minimum siphon break: 28" (710 mm) from bottom of washer washer.. (Additional hoses may be needed.)

Laundry tub drain system

Recessed area or closet installation Dimensions show recommended spacing allowed, except for closet door ventilation openings which are minimum required. This washer has been tested for installation with spacing of 0" (0 mm) clearance on the sides. Consider allowing more space for ease of installation and servicing; spacing for companion  Add spacing of 1" (25 mm) mm) on all sides of washer to reduce reduce noise transfer. transfer. If a closet door or louvered door is installed, top and bottom air openings in door are required.

Minimum capacity: 20 gal. (76 L). Top of laundry tub must (2.44 m) from bottom of washer. IMPORTANT: To avoid siphoning, no more than 4.5" (113 mm)

of drain hose should be inside standpipe or below the top of wash tub. Secure drain hose with beaded tie strap.

2-3

PRODUCT OPERATION THEORY OF OPERA OP ERATION TION INTRODUCTION The VMW Vertical Modular Washer represents several familiar features from prior designs. It utilizes and improves on the best systems from prior Whirlpool top load automatic washer designs and integrates them into this new design. DRIVE SYSTEM Motor – Bi-directional PSC (Permanent Split Capacitor) 120VAC. Agitation and variable spin speeds are accomplished by applying power in pulses. Transmission – The transmission is a non-serviceable belt driven component. - Inner shaft top splines connect to the agitator. - Bottom splines connect to the splutch pulley. - Outer shafts top splines connect to the basket. - Bottom splines connect to the inner splines of the splutch cam.

3-1

Splutch – The splutch is made up of ve parts; a spring, housing, cam ring, basket drive gear and pulley. The pulley is connected to the agitator through the agitator shaft. The agitator always moves with the pulley. The basket drive gear is connected to the basket by the inner splines contacting the outer splines of the transmission. The cam ring raises and lowers the basket drive gear. When the basket drive gear teeth are engaged to the pulley teeth the basket will spin along with the agitator.

3-2

ACTUATOR The actuator serves several functions. It has a synchronous motor that shifts the splutch slider and monitors the position of the splutch. It also houses a transmission speed/position optical sensor .

3-3

LID LOCK MECHANISM Since this washer does not utilize a brake, a lid lock is used to prevent access during use. During a cycle, a lid lock mechanism will lock the lid. The lid must be closed for the machine to ll, wash, drain, or spin. The mechanism houses a switch that senses that the lid is down, a latch solenoid and a switch to conrm that the lid is locked.

3-4

CONTROL PANEL AND FEA FEATURES TURES

ECO MONITOR Your washer is specially designed to conserve energy and water. Each cycle, along with any selected options, will result in differ differ ent energy and water usage. As you make your cycle and temperature selections, the Eco Monitor shows how well you are saving energy and water.

SOIL LEVEL Soil level (wash time) is preset for each wash cycle. As you press Soil Level, the cycle time (minutes) will increase or decrease in the Estimated Time Remaining display and a different wash time will appear. For most loads, use the soil level that is preset with the cycle you have chosen. For heavily soiled and sturdy fabrics, press Soil Level to select more wash time, if needed. For lightly soiled and delicate fabrics, press Soil Level to select less wash time, if need ed. Lower soil level setting will help reduce tangling and wrinkling.

WASH CYCLE KNOB Use the Wash Cycle Knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions of cycles .

SPIN SPEED This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Not all spin speeds are available with all cycles. • Faster spin speeds mean shorter dry times, but may increase wrinkling in your load. • Slower spin speeds mean less wrin kling, but will leave your load more damp. You may also add or remove options for each cycle. Note: that not all options can be used with all cycles, and some are preset to work with certain cycles.

CYCLE OPTIONS When you select a cycle, its default settings will light up. TEMP Temperature Control senses and main tains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric. • Warm and hot water will be cooler th than an what what your previous washer provided. • Even in Cool wash, some warm water may be added to the washer to maintain a minimum temperature.

3-5

CONTROL PANEL AND FEATURES (continued) CYCLE SIGNAL Use this option to adjust volume of the signal that sounds at end of cycle. A louder signal is helpful in removing items as soon as cycle is complete. Press and hold Cycle Signal for 5 seconds to turn the button sounds off or on .

DEEP CLEAN This option provides enhanced cleaning action for tough stains. It will add additional time to the cycle. Deep Clean should be started on a dry load only and must be selected before tub has started to ll. DELAY WASH If you would like to set your washer to start at a preferred time, select the Delay Wash Option. You can use this option to delay start of a wash cycle for up to 10 hours (depending on model). Press Delay Wash button once to delay 1 hour. If you want a longer delay period, press and hold the button until your desired delay time (in hours) shows in the Estimated Time Remaining display. Then press START/PAUSE. START/PAUSE. The countdown countdo wn to the wash cycle will show in the display window.

EST TIME REMAINING DISPLAY DISPLAY The Estimated Time Remaining display shows the time required for the cycle to complete. Factors such as load size and water pressure may affect the time shown in the display. Overloading, unbalanced loads, or excessive suds may cause the washer to adjust the cycle time, as well . CYCLE STATUS LIGHTS INDICATOR The Cycle Status Lights shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

ECOBOOST The EcoBoost option allows you to increase your energy savings on your wash cycles. When this option is used, the wash cycle will use cooler wash water than the selected cycle and may increase the spin speed for faster drying.

SENSING When the START button is pressed, the washer will rst perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, and the lid will unlock briey before locking again. Once the lid has locked the second time, the washer will slowly spin the dry load to estimate the load size, and begin adding water. The washer will then move the load briey, pause to allow water to soak in to the load, and re sume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water owing through the dispenser, adding deter deter gent to the load.

PRESOAK Use this option to add an extra soak period to any cycle when washing heavily soiled garments. EXTRA RINSE This option can be used to automatically add a second rinse to most cycles . FABRIC SOFTENER This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

NOTE: The sensing light may also come on during the Soak and Wash portions of the cycle. This is normal.

3-6

CONTROL PANEL AND FEATURES (continued) SOAK This portion of the cycle allows water to soak into the load for optimal cleaning.

DONE Once the cycle is complete, this light will come on. Remove the load promptly for best results.

WASH You will hear the impeller moving the load. Unlike traditional washers, the load is not covered with water. Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

LID LOCK

This light indicates that the lid is locked and cannot be opened. If you need to open the lid, press START/ PAUSE. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE START/PAUSE again to restart the cycle.

RINSE You will hear sounds similar to the wash cycle as the washer rinses and moves the load. Fabric softener will be added if the Fabric Softener option was selected. SPIN The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

3-7

TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help www.whirlpool.com/help for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.) Incorrect dispenser operation

Clogged dispensers or laundry products dispensing too soon.

 Always  Alw ays sel select ect Fabr Fabric ic Sof Soften tener er opti option on to to assur assure e proper proper dis dispens pensing ing.. Load dispensers before starting a cycle. It is normal for small amounts of water to be remain in dispenser. Homes with low water pressure may result in residual powder in the dispenser. To To avoid, select a warmer wash temperature if possible, depending on your load. Use only liquid chlorine bleach in the bleach dispenser.

No sound when buttons are pressed

Button sounds are turned off.

Button sounds can be turned on or off by pressing and holding Cycle Signal for 5 seconds.

3-19

REMOVING THE WATER INLET VALVE The water valves are located under the control panel.

3.

WARNING

 

Remove the control panel. See the section: “REMOVING THE CONTROL PANEL”.

4.

Lift the panel off of the top.

5.

Remove the hoses. Use a towel to catch any water drippings.

6.

Unplug the harness from the valve coils.

7.

Unscrew two (2) mounting screws on each valve coil set, see gure 1.

8.

Lift valve off of dispenser.

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

1.

Unplug washer or disconnect power.

2.

Purge the water pressure from the hoses by setting the washer to ll on WARM.

Remove these Screws

Figure 1

4-7

REMOVING THE SPLUTCH

WARNING

3.

Remove the belt. See the section: “REMOVING THE DRIVE BELT AND AND MOTOR”.

4.

Hold the splutch pulley and remove the mounting bolt, see figure 1.

Disconnect power before servicing.

5.

Lift off the pulley.

Replace all parts and panels before operating.

6.

Remove the shifter. See the section: “REMOVING THE SHIFTER”.

7.

Unsnap the tabs that secure the splutch housing and lift off, see figure 2.

Electrical Shock Hazard

Failure to do so can result in death or electrical shock.

1.

Unplug washer or disconnect power.

Tab Tab

2.

Turn off the water supply to the washer.

Mounting Bolt Tab

Figure 2

Splutch Pulley

Figure 1

4-14

REMOVING THE GEARCASE

WARNING

8.

Remove the belt. See the section: “RE MOVING THE DRIVE BELT AND MOTOR”.

9.

Remove the motor. See the section: “REMOVING THE DRIVE BELT AND MOTOR”.

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

1.

Unplug washer or disconnect power.

10. Remove the splutch assembly. assembly. See the section: “REMOVING THE SPLUTCH”. 11. Remove the shifter. shifter. See the section: “REMOVING THE SHIFTER”. 12. Remove the capacitor. 13. Remove the drain pump. See the section: “REMOVING THE DRAIN PUMP”. 14. Remove the four (4) mounting bolts. 15. Pull the gearcase out of the tub.

2.

Turn off the water supply to the washer.

3.

Remove the impeller. See the section "REMOVING THE IMPELLER AND BASKET".

4.

Remove impeller bolt.

5.

Remove the basket. See the section "REMOVING THE IMPELLER AND BASKET".

6.

Use cardboard or padding to lay washer on the front cabinet.

7.

Disconnect hoses.

4-15

—NOTES—

4-22

FOR SERVICE TECHNICIANS ONLY Testing DANGER

WARNING

Electrical Shock Hazard

  

Only authorized technicians should perform diagnostic voltage measurements.

          

After performing voltage measurements, disconnect power before servicing.

          

Failure to follow these instructions can result in death or electrical shock.

Voltage Measurement Measureme nt Safety Information I nformation When performing live voltage measurements, you must do the following: 

Verify the controls are in the off position so that the appliance does not start when energized.



Allow enough space to perform the voltage meas urements without obstructions.



Keep other people a safe distance away from the appliance to prevent potential injury.



Always use the proper testing e quipment.



After voltage measurements, always disconnect power before servicing.

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control assembly may appear appear to work well after repair is finished, but failure may may occur at a later date due to ESD stress. 

Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance -ORTouch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.



Before removing the part from its package, touch the antistatic bag to a green ground connection point or unpainted metal in the appliance.



Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.



When repackaging failed electronic control assembly in antistatic bag, observe above instructions.

5-1

FOR SERVICE TECHNICIANS ONLY ACTIVATING THE SERVICE DIAGNOSTIC MODES

1. Be sure the washer is in standby mode (plugged in with all indicators off). 2. Perform the following sequence sequence of movement using the cycle selector knob. NOTE: AFTER AF TER RESET RESE T, sequence “a” through th rough “e” must be completed within 6 seconds.

 L

RESET - Rotate cycle selector knob counte cou ntercl rclock ockwis wisee to clear clear sequence sequence..

 R

a. Rotate cycle selector knob clockwise one click and wait ! second.

R



b. Rotate Rotate cycl cyclee sele selector ctor knob cloc clockwise kwise one click and wait ! second.



c. Rotate Rotate cycl cyclee sele selector ctor knob cloc clockwise kwise one click and wait ! second.



d. Rotate cycle selector knob counte cou nterclo rclockwi ckwise se one clic clickk and wait ! second.



e. Rotate cycle selector knob clockwi clo ckwise se one click click..

R

L

R

3. There are several Diagnostic Test Test Modes you can access that are shown in the chart below. To select the desired Mode of Operation, turn the cycle selector knob until the display or status LED’s match the mode you wish to enter. DIAGNOSTIC TEST MODES

MODE

STATUS LEDs     G     N     I     S     N     E     S

    K     A     O     S

Fault Code Display Mode  Automatic Test Test Mode Manual Test Mode Calibration Mode Sales Demo UI Test Mode SW Version Display Mode

    H     S     A     W

    E     S     N     I     R

DISPL AY

    E     N     I     N     P     O     S     D On On On On

On On On On On On On O n

01 02 03 04 05 06 07

4. Press the START button to enter desired mode of operation. Refer to the following pages for detailed information on each mode of operation:  FAULT CODE DISPLAY MODE: Page   AUTOMATIC TEST TEST MODE: Page   MANUAL TEST MODE: Page  n CALIBRATION MODE: Page  n SALES DEMO: Page  n UI TEST MODE: Page  MODE: Page n SW VERSION DISPLAY MODE:

Unsuccessful Entry

 Successful activation of this test mode

will be indicated by all status LED’s flashing ON and OFF in half-second hal f-second intervals. Legend:

= ON

Indication :  None of the LED’s or display turn on.

= OFF

0.5 Seconds ON Sensing Soak

Wash

Rinse

Spin

If entry into diagnostic test mode is unsuccessful, refer to the following indication and action:

Done

0.5 Seconds OFF

Figure 1 - Successful Activation of Test Mode

 Action: Press POWER button to enter setting mode.  If indicators come on, repeat steps 1 through 4 of Activating the Service Diagnostic Modes. NOTE: Rotating NOTE: Rotating the dial too fast or too slow will affect entry.  If no indicators come on after pressing the

POWER button, go to TEST #1,.page 12.

 If LED indicators do not display as

described above, the sequence may not have been completed within 6 seconds. Repeat step 2 to ensure this was not the cause. If still unsuccessful, see Unsuccessful Entry at right.

EXITING THE SERVICE DIAGNOSTIC MODES

Press the POWER button at any time to exit diagnostic test modes. Washer will exit diagnostic test modes after 5 minutes of inactivity or unplugging the power cord.

5-2

FOR SERVICE TECHNICIANS ONLY DIAGNOSTIC GUIDE

FAULT CODE DISPLAY MODE

Before servicing, check the following:  Make sure there is power at the wall outlet.

To access fault/error codes, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows:







Has a household fuse blown or circuit breaker tripped? Was a regular fuse used? Inform customer that a time-delay fuse is required.  Are both both hot hot and cold water water faucets faucets open and water supply hoses unobstructed?  All tests/che tests/checks cks should should be made made with a VOM (volt-ohm-milliammeter) or DVM (digital-voltmeter) having a sensitivity of 20,000 Ω  per volt DC or greater.



Resistance checks must be made with washer unplugged or power disconnected.



IMPORTANT: Avoid using large diameter probes when checking harness connectors as the probes may deform damage the connectors upon insertion.



Check all harnesses and connections before replacing components. Look for connectors not fully seated, broken or loose wires and terminals, or wires not pressed into connectors far enough to engage metal barbs.





“Done” LED On, “ 0 1” Displayed on 7-segment 7-segment

01

Sensing Soak

Wash

Rinse

Spin

Done

Press the START button to enter Fault Code Display Mode. 1. To view last 4 fault codes: codes:  Turn cycle selector knob clockwise to view fault codes in the order of most recent to oldest. (Refer to Fault/Error Code char charts ts) on pages 6 & 7.) NOTE: A fault/error code will be removed from memory if it does not reoccur after 10 consecutive wash cycles. 2. To clear fault codes: codes:  Turn cycle selector knob until the status LED’s correspond as follows: Sensing Soak

 A pote potentia ntiall cause cause of a con control trol not functioning is corrosion or contamination on connections. Use an ohmmeter to check for continuity across suspected connections.



Wash

Rinse

Spin

Done

Press and hold START button for 3 seconds to clear all fault codes.

Fault/Error Code Display Method Fault/error codes are displayed by alternating DIAGNOSTIC LED – MAIN CONTROL the state of the Status LED’s and display (if  A troub troublesh leshooti ooting ng tool tool has bee beenn imple implemen mented ted display exists) in one-second intervals. All fault/ onto the main control board—a diagnostic LED. error codes have an F# and an E#. The F# LED ON – The Control is detecting correct incoming indicates “Type of Fault” and the E# indicates line voltage and the processor is functioning. “Component system where fault is located.” LED OFF – Control malfunction. Perform TEST #1: functionality functionality. Main Control, to onverify pagemain 12, tocontrol verify main control . *If the Sensing LED is ON, the Fault Number functionality. is represented; if OFF, theError Numberis represented (see example below). The remaining LED’s (Wash, Rinse, Spin, and Done) represent the fault and error code. (See Fault/Error Code LED Location See Fault/Error forinformation.) more information.) Charts on pagesCode 6 & 7Charts for more Figure 2

FAULT NUMBER Status LEDs    *    G    N    I    E    S    H    S    I    N    N    S    N    P    A    I    E    S    W    R    S

DIAGNOSTIC TEST MODES

These tests allow factory or service personnel to test and verify all inputs to the main control board. You may want to do a quick and overall checkup of the washer with these tests before going to specifi specific troubleshooting tests.

On

   E    N    O    D

On On

ERROR NUMBER    Y    A    L    P    S    I    D

F3 f3

Status LEDs    *    G    N    I    E    S    H    S    I    N    N    S    N    P    A    I    E    S    W    R    S

   E    N    O    D

On On

   Y    A    L    P    S    I    D

F4 e3

NOTE: LED names will vary on selected models.

5-3

FOR SERVICE TECHNICIANS ONLY AUTOMATIC TEST MODE

CALIBRATION MODE

To access Automatic Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows:

IMPORTANT: Calibration



“Spin” LED On, “ 02” Displayed on 7-segment 02

 

Sensing Soak

Wash

Rinse

Spin

Done

ART button to begin the automatic Press theST theSTART test. See page 8 for order of automatic test.  Upon entering the automatic test mode, the washer will perform an automatic test with water cycles to check major washer functions. Pressing the START button will manually advance to the next step. NOTE: Lid must be closed with lid lock enabled to perform test. 

must be performed when any of the following following components components have been replaced: Main Control, Basket, Drive Assembly, Assemb ly, Motor, Motor, and Capacitor Capacitor.. Not performing calibration will result in poor wash performance. To access Calibration Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows: 

04  



“Spin & Done” LED On, “ 03” Displayed on 7-segment 03

 

Sensing Soak

Wash

Rinse

Spin

Done

Press the START button to enter Manual Test Mode. See page 9 for manual test mode.  Upon entering the manual test mode, the washer will have h ave all outputs OFF OFF.. 

The cycle selector knob is used to select the output to be tested.

Sensing

Soak

Wash

Rinse

Spin

Done

Press the STAR START T button to begin washer calibration.  Lid must be down to perform test. 

Basket must be empty to perform test (no water or clothes).



Calibration cycle runs for approximately Calibration 2-3 minutes. Cycle completes when door unlocks and washer enters standby mode.



Do NOT interrupt calibration, disturb washer washer,, remove power, power, or press POWER button; otherwise, calibration must be repeated.

MANUAL TEST MODE

To access Manual Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows:

“Rinse” LED On, “ 04 ” Displayed on 7-segment

SALES DEMO MODE

To access Sales Demo NOTE:  For retail use only. To Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows: 

“Rinse & Done” LED On, “ 05” Displayed on 7-segment 05

 



When the selected output is activated, the corresponding status LED’s fl LED’s flash ash ON & OFF.



The START button will activate/deactivate the selected output.

IMPORTANT: As

a safety feature, the lid must be closed with lid lock enabled to activate either Agitate or Spin Test. NOTE:  Multiple outputs may be activated simultaneously. NOTE: Outputs left on will time-out after 5 minutes.

5-4

Sensing Sensing

Soak

Wash

Rinse

Spin

Done

Press the ST START ART button to begin the Sales Demo.  To exit Sales Demo Mode, the washer must be powered down. It may be necessary to unplug the washer or disconnect power to disable the Sales Demo.

FOR SERVICE TECHNICIANS ONLY UI TEST MODE

SOFTWARE VERSION DISPLAY MODE

To access UI (User Interface) Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows:

To access Software Version Display Mode, perform steps 1 and 2 of Activating ng the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows:



“Rinse & Spin” LED On, “ 06” Displayed on 7-segment



“Rinse, Spin, and Done” LED On, “ 07 ” Displayed on 7-segment

06  

Sensing Sensing

Soak

Wash

Rinse

Spin

Done

Press the STA START RT button to begin the UI test. NOTE:  Features and terminology may vary between makes and models.  Upon entering the UI test mode, all LED’s and display (if it exists) will be turned ON. 

Pressing the POWER button will deactivate the UI test mode.



When rotating the cycle selector knob, each click “indent” toggles the “Done” LED as well as the associated cycle LED.



07  

Sensing Sensing

Soak

Wash

Rinse

Spin

Done

Press the ST START ART button to begin software display mode.  Upon entering the software version display mode, the Major, Minor, and Test version numbers for the software are displayed by alternating the state of the Status LEDs and display (if display exists) in one second intervals; the process repeats following a pause. For example, if the s/w version is 02.01.07, the following sequence would be displayed:

Pressing the START START button will toggle the display, start, and status indicators on and off.

32

16

8

4

2

1

Display



Pressing each button will toggle its respective indicator(s) ON or OFF.

02



Each press of the EcoBoost button toggles the EcoBoost and EcoMonitor indicators ON and OFF (not available on all models).

01 07  

Sensing Sensing

Soak

Wash

Rinse

Spin

Done

CUSTOMER VIEWABLE FAULT CODES There are 3 fault codes that may be visible to the customer indicated by the following Status LEDs:  WASH LED ON (Long Fill Fault) – Refer to “No Fill, Long Fill” on page 7 for information. 

SPIN LED ON (Long Drain Fault) – Refer to “Long Drain” on page 7 for information.



LID LOCK LED FLASHING CONTINUOUSLY CONTINUOUSLY (Lid Lock Fault) – Refer to “Lid Lock Fault” on following page for information.

5-5

FOR SERVICE TECHNICIANS ONLY FAULT/ERROR CODES (continued) — See page to access Fault Code Display Mode DESCRIPTION

Explanation & Recommended Procedur e

OVER SUDS CONDITION DETECTED

FAULT FAUL T N UMBER    *    G    N    I    S    N    E    S

Status LEDs    H    S    A    W

   E    S    I    N    N    I    P    R    S

   E    N    O    D

ERROR NUMBER    Y    A    L    P    S    I    D

   *    G    N    I    S    N    E    S

Status LEDs    H    S    A    W

   E    S    I    N    N    I    P    R    S

F0 f0

On

   E    N    O    D

   Y    A    L    P    S    I    D

e2 E2

On

Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. The main control will flush water in attempt to clear Suds. If the water flush is unable to correct the problem, this may indicate: • Not using HE detergent. • Excessive detergent usage. • Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air ? air ? • Mechanical friction on drive mechanism or basket. (Clothing b etween basket and tub.) HIGH WATER TEMPERATURE – RINSE CYCLE

f0 F0

On

e4 E4

On

Fault is displayed when washer detects water temperature 105° or higher during rinse cycle. • Hot water getting in. Make sure inlet hoses are connected cor rectly. cor rectly. • If hoses are installed properly, temperature thermistor may be stuck in low resistance range. • See TEST #5: Temperature Thermistor. OFF BALANCE LOAD DETECTED

f0 F0

On

On

On

e5 E5

On

E1 e1

Fault is displayed when an off balance condition is detected. • Check for weak suspension. Basket should not bounce up and do wn more than once when pushed. • Clothing should be distributed evenly when loading. MAIN CONTROL FAULT

On

On

F1 f1

On

On

f1 F1

Indicates a main control fault. • See TEST #1: Main Main Control. MOTOR CONTROL FAULT

E2 e2

On

Indicates a fault of the motor control section of the main control. • See TEST #3b: TEST #3b: Drive System. STUCK KEY

On

F2 f2

On

On E1 e1

One or more keys on the User Interface were actuated for 15 con secutive seconds. • Fault occurs during Diagnostic Test Test Mode if a stuck key is detected. • See TEST #4: TEST #4: Consoles and Indicators. MISMATCH OF MAIN CONTROL & UI

On

F2 f2

On

On On

e3 E3

On

e1 E1

The User Interface identification does not match the expected value v alue in the Main Control Board. • Fault occurs during Diagnostic Te Test Mode if a mismatch of main control and UI is identified. • See TEST #4: TEST #4: Consoles and Indicators. PRESSURE SENSOR FAULT

On

On On

F3 f3

Fault is displayed when the Main Control detects an out of range pressure signal. • Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air ? air ? • See TEST #6: TEST #6: Water Level. INLET WA WATER TER T EMPERATURE FAULT

On

On On

F3 f3

e2 E2

On

Fault is displayed when the Inlet Thermistor is detected to be open or shorted. • See TEST #5: TEST #5: Temperature Thermistor . LID SWITCH FAULT

On

On

On

F5 f5

On

e1 E1

Fault is displayed if Lid Switch has not been detected after multiple wash cycles. • User presses ST AR  ART T with lid open. • The main control cannot detect the lid switch opening and closing properly . • See TEST #8: TEST #8: Lid Lock. LID LOCK FAULT

On

On

On

f5 F5

On

e2 E2

Fault is displayed if Lid Lock has not moved into locked position or motor cannot be powered. • Lid is not closed completely due to interference. • Check for lock interference with lock striker. • Wa Wash sh media buildup (detergent, lint, etc.) is preventing the lock mechanism from sliding. • Main control detects open lid switch when attempting to lock. • Main control cannot determine if lid lock is in a locked stat e. • See TEST #8: TEST #8: Lid Lock.

* If the Sensing LED is ON, the fault code number is represented; if OFF, OFF, the error code number is represented.

5-6

FOR SERVICE TECHNICIANS ONLY FAULT/ERROR CODES (continued) — See page to access Fault Code Display Mode DESCRIPTION

Explanation & Recommended Procedure

LID UNLOCK FAUL FAULT T

FAULT NUMBER    *    G    N    I    S    N    E    S

Status LEDs    H    S    A    W

On

   E    S    N    I    R

   E    N    I    N    P    O    S    D

On

On

ERROR NUMBER    Y    A    L    P    S    I    D

   *    G    N    I    S    N    E    S

Status LEDs    H    S    A    W

   E    S    N    I    R

F5 f5

   N    I    P    S

   Y    A    L    P    S    I    D

   E    N    O    D

On On

e3 E3

Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered. • Check for lock interference with lock striker. • Main control cannot determine if lid lock is in an unlocked s tate. • See TEST TEST #8:  #8: Lid Lock. LID NOT OPENED BETWEEN CYCLES

On

On

On

f5 F5

e4 E4

On

Fault is displayed if the following conditions occur: • User presses START after several consecutive washer cycles without opening lid. • See TEST TEST #8:  #8: Lid Lock. BASKET SPEED SENSOR FAULT

On

On On O n On On

F7 f7

On

e1 E1

On

E5 e5

Fault is displayed when the main control cannot determine speed  of basket. • Locked rotor—check that basket, impelle r, r, and  and motor can rotate freel y. • Check harness connections from main control to motor and shif ter. shif ter. • See TEST TEST #3a:  #3a: Drive System–Shifter. System–Shifte r. SHIFTER FAUL FAULT T

On

On On O n On On

f7 F7

On

F7 f7

On On

E5 e6

F7 f7

On On On

E5 e7

On

e1 E1

Fault is displayed when the main control cannot determine posit ion of shifter. shifte r. • Check harness connections from main control to motor and shif ter. shif ter. • Observe shifter operation. • See TEST TEST #3a:  #3a: Drive System–Shifter. System–Shifte r. MOTOR FAULT

On

On On O n On On

Indicates an open clockwise or counterclockwise circuit of the motor. • See TEST TEST #3b:  #3b: Drive System–Motor . MOTOR MOT OR UNABLE TO REACH REACH TARGET RPM RPM

On

On On O n On On

Fault is displayed when basket speed sensor detects that target RPM was not reached. • Mechanical friction on drive mechanism or basket (clothing between basket and tub) . • Weak motor or run capacitor . • Load off balance. Clothing should be distributed evenly when loading. • See TEST TEST #3b:  #3b: Drive System–Motor . NO FILL, LONG FILL

F8 f8

On On

Fault is displayed when the water level does not change for a period of time OR water is present but main control does not detect the water level changing. • Is water supply connected and turned on? • Low water pressure; fill times longer than six minutes. Are hose screens plugged? • Check for proper drain hose installation. Is water siphoning out of the drain hose? • Drain hose must not be more then 4.5" (113mm) into the drain pipe. • Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air ? air  ? • See TEST #2: Valves. OVERFLOW CONDITION

F8 f8

On On

On On

e3 E3

Fault is displayed when main control senses water level that exceeds the washer’s capacity. • May signify problem with inlet water valves . • Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air ? air  ? • Pressure transducer fault on main control. • See TEST #2: Valves and TEST #6: Water Level. HOT,, COLD REV ERSED HOT

F8 f8

On On

On

On

E5 e5

On

e1 E1

Fault is displayed when the hot and cold inlet hoses are reversed. • Make sure inlet hoses are connected correctly. correctly . • If hoses are installed properly, temperature thermistor may be stuck in low resistance range. • See TEST #2: Valves and TEST #5: Temperature Thermistor. LONG DRAIN

On On

On

f9 F9

Fault is displayed when the water level does not change after the drain pump is on for 10 minutes . • Is the drain hose or the drain pump clogged? Check tub sump under impeller for obstructions. • Is the drain hose height greater than 96" ? • Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air ? air  ? • Is the pump running? If not, see TEST #7: Drain Pump.

* If the Sensing LED is ON, the fault code number is represented; if OFF, the error code number is represented.

5-7

FOR SERVICE TECHNICIANS ONLY AUTOMATIC TEST MODE —

See page

Press the START button to begin the Automatic Test. enabled to perform per form Automatic Test.

to access Automatic Test Mode NOTE: Lid must be closed with

STATUS LEDs

FUNCTION    G    N    I    S    N    E    S

Recommended Procedure

   K    A    O    S

   H    S    A    W

lid lock

DISPLAY

Est. TIME

   K    C    E    E    O    L If Available    S    N    N    N    I    D    I    P    O    I    R    S    D    L

In Seconds

On On

01

1

On

02

5

On On On

03

5

On

On

04

5

On

On On On

05

5

On

06

5

On On On On

07

45

On

On

08

~5-15

On

On On

09

10

On

10

~30-40

LID WILL LOCK

Motor must be at “0” RPM. If lid does not lock, go to Manual Test.

On

COLD VALVE WILL ACTUATE

If water is not present, or temperature is wrong, go to Manual Test. HOT VALVE WILL ACTUATE

If water is not present, or temperature is wrong, go to Manual Test: Hot Valve. RESERVED FOR FUTURE DEVELOPMENT

Washer will pause for 5 seconds. RESERVED FOR FUTURE DEVELOPMENT

Washer will pause for 5 seconds.

On On On

FABRIC SOFTENER DISPENSER & COLD VALVE WILL ACTUATE

If no no wate waterr in fab fabric ric sof soften tener er disp dispens enser er,, go to Manu Manual al Test est:: Fabri Fabric c Softe Softener ner Di Dispe spense nser. r.

HOT & COLD VALVE WILL ACTUATE

Hot & cold water valves will actuate for the specified time period. SHIFTER MOVES TO AGITATION POSITION

If mot motor or doe does s not not agit agitat ate, e, go go to Ma Manu nual al Tes est: t: Gen Gentl tle e or He Heav avy y Agi Agita tati tion on.. MOTOR AGI TA TATES TES

If mot motor or doe does s not not agit agitat ate, e, go go to Ma Manu nual al Tes est: t: Gen Gentl tle e or He Heav avy y Agi Agita tati tion on.. DRAIN PUMP WILL ACTUATE

On

On

On

On On O n On On

If water is not draining, go to Manual Test: Drain. SHIFTER MOVES TO SPIN POSITION

11

~5-15

If bas baske kett is is not not tu turn rnin ing, g, go to Man Manua uall Tes Test: t: Lo Low w or or Hig High h Spi Spin. n. MOTOR SPINS

On On

On

12

10

On On On

On On On

13

~30-40

If bas baske kett is is not not tu turn rnin ing, g, go to Man Manua uall Tes Test: t: Lo Low w or or Hig High h Spi Spin. n. LID REMAINS LOCKED UNTIL WASHER SENSES A STOPPED BASKET

Basket must stop spinning (0 RPM) before test continues to next phase. Time for basket to stop spinning may vary from  30 seconds up to 2 minutes.

On On On

LID WILL UNLOCK AND CYCLE COMPLETES

If lid does not unlock, go to Manual Test: Lid Lock. If no end-of-cycle tone, make sure Cycle Signal is turned on.

5-8

14

1

Estimated Time

~3 min

FOR SERVICE TECHNICIANS ONLY MANUAL TEST MODE — See page

to access Manual Test Mode

Pressing the ST START ART button will activate/deactivate each output. When the output is activated, the corresponding Status LED’s will flash. NOTE:  Lid must be closed and locked to perform SPIN tests. STATUS LEDs

OUTPUT    G    N    I    S    N    E    S

Output Details NOTE: Outputs will time-out after 5 minutes.

   K    H    A    S    O    A    S    W

   E    S    N    I    R

DISPLAY

   E    N    I    N    P    O    S    D

   K    C    O    L    D    I    L

If Available

00

LID LOCK

Lock and unlock the lid. NOTES: NOTES: When  When lock is enabled, the “Lid Lock” LED will turn ON. Will only lock when lid is closed. Will only unlock when basket RPM is 0. If lid is not closed, washer will beep and LED’s will flash. • If lid does not lock or unlock, go to TEST #8. COLD VALVE

01

On

Turns ON and turns OFF cold water valve. • If valve does not turn on, go to TEST #2. HOT VALVE

On

02

O n On

03

Turns ON and turns OFF hot water valve. • If valve does not turn on, go to TEST #2. RESERVED FOR FUTURE DEVELOPMENT If selected, washer will beep and LED’s will flash.

04

On

RESERVED FOR FUTURE DEVELOPMENT If selected, washer will beep and LED’s will flash. FABRIC SOFTENER DISPENSER

On

05

On

Turns ON and turns OFF the fabric softener valve. (May not be available on all models or brands.) • If valve does not turn on, go to TEST #2. OXI DISPENSER

On O n

06

On O n On

07

Turns ON and turns OFF the Oxi dispenser valve. (May not be available on all models or brands.) • If valve does not turn on, go to TEST #2. DRAIN Turns ON and turns OFF the drain pump. • If pump does not turn on, go to TEST #7. RESERVED FOR FUTURE DEVELOPMENT

08

On

If selected, washer will beep and LED’s will flash. LOW SPIN

On

On On

09

Allow up to 15 seconds for shifter to reposition. Spins reposition. Spins basket from 0 to 500 RPM. IMPORTANT: Water in tub must be drained before test. IMPORTANT: test. IMPORTANT: To activate Low Spin, RPM must read “0” and li d must be closed with lid lock enabled. If lid is not closed, washer will beep and LED’s will flash. • If motor does not spin, go to TEST #3a & 3b. HIGH SPIN

On

On

On

10

Allow up to 15 seconds for shifter to reposition. Spins basket from 0 to maximum RPM. To activate High Spin, IMPORTANT: Water IMPORTANT:  Water in tub must be drained before test. IMPORTANT: IMPORTANT: To  To activate High Spin, RPM must read “0” and lid must be closed with lid lock enabled. If lid is not closed, washer will beep and LED’s will flash. • If motor does not spin, go to TEST #3a & 3b. GENTLE AGITA AGITATION TION

On

On On On On

11

Allow up to 15 seconds for shifter to reposition. Shifts reposition. Shifts from idle motor to gentle CW/CCW agitation. IMPORTANT: To IMPORTANT:  To activate Gentle Agitation, RPM must read “0” and lid must be closed with lid lock enabled. If lid is not closed, washer will beep and LED’s will flash. • If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor). HEAVY AGITATION

O n On

On

12

Allow up to 15 seconds for shifter to reposition. Shifts reposition. Shifts from idle motor to heavy CW/CCW agitation. IMPORTANT: To IMPORTANT:  To activate Heavy Agitation, RPM must read “0” and lid must be closed with lid lock enabled. If lid is not closed, washer will beep and LED’s will flash. • If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor).

5-9

DIAGNOSTICS FOR SERVICE TECHNICIANS ONLY

WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

•  A poten potential tial cause of a contro controll not functio functioning ning is corrosion on connections. Observe connections and check for continuity with an ohmmeter.

DIAGNOSTIC GUIDE Before servicing, check the following: •

Make sure there is power at the wall outlet.

•

Has a household fuse blown or circuit breaker tripped? Time delay fuse f use? ?

•  Are both hot and cold wat water er faucets open and water supply hoses unobstructed? •  All tests tests/che /checks cks shoul should d be made with a VOM or DVM having a sensitivity of 20,000 20,00 0 ohms per volt DC or greater. •

Check all connections before replacing components. Look for broken or loose wires, failed terminals, or wires not pressed into connections far enough.

6-1

•

Connectors: Look at top of connector. Check for broken or loose wires. Check for wires not pressed into connector far enough to engage metal barbs.

•

Resistance checks must be made with power cord unplugged from outlet, and with wiring harness or connectors disconnected.

TROUBLESHOOTING GUIDE FOR SERVICE TECHNICIANS ONLY

NOTE: Always check for error codes rst. Some tests will require accessing components. For detailed troubleshooting procedures, refer to “Troubleshooting Tests” Tests” . PROBLEM WON’T POWER UP

• No operation • No keypad response response • No LEDs or display

POSSIBLE CAUSE

No power to washer.

Check power at outlet, check circuit breakers, fuses, or junction box connections.

Connection problem between AC plug and main control.

Check the AC power cord for continuity.

Connections between main control and UI. Main control problem. User Interface problem. WON’T START CYCLE

Lid lock mechanism not functioning.

No response when Start Button is pressed. Connections between main control and UI. User Interface problem. Main Control problem. UI WON’T ACCEPT SELECTIONS

Connections between main control and UI. User Interface problem.

CYCLE TIME LONGER

Main control problem. Oversuds.

THAN EXPECTED

Off balance. Weak suspension. WON’T FILL

CHECKS & TESTS

No water supplied to washer. Plugged filter/screen. Drain hose installation. Valve problem. Main control problem.

6-2

Check connections and continuity between main control-J9 and UI. See TEST TEST #1:  #1: Main Control. See TEST TEST #4:  #4: Console and Indicators, page 16. 1. Lid not closed due to interference. 2. Lock not closed due to interference. 3. See TEST TEST #8:  #8: Lid Lock. Check connections and continuity between main control-J9 and UI. See TEST TEST #4:  #4: Console and Indicators. See TEST TEST #1:  #1: Main Control. Check connections and continuity between main control-J9 and UI. See TEST TEST #4:  #4: Console and Indicators. See TEST TEST #1:  #1: Main Control. 1. Verify use of HE detergent. detergent. 2. Excessive detergent usage. 1. Load is off balance. 2. Balance ring water leak. Basket should not bounce up and down more than once when pushed. 1. Check water connections to washer. 2. Verify hot and cold water supply is on. Check for plugged filter or screen in the water valve or hoses. Check for proper drain hose installation. See TEST TEST #  #2 2. . See TEST TEST #  #1 1: Main Control.

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY WON’T DISPENSE FABRIC SOFTENER

No water supplied to washer.

OR OXI

WON’T A GITA GITATE TE

Obstruction in dispenser. Valve problem. Main control problem. Water covering impeller? Is lid lock showing open during cycle?

1. Check water connections to washer. 2. Verify hot and cold water supply is on. Clean obstruction from dispenser. See TEST TEST #  #2 2: Valves. See TEST TEST #  #1 1: Main Control. See TEST TEST #  #6 6: Water Level. See TEST TEST #8:  #8: Lid Lock.

Drive belt. Harness connections.

Verify that drive belt is not damaged. Check harness connections between main control and drive system.

Shifter problem.

See TEST TEST #3a:  #3a: Drive System–Shifte r, page 13.

Motor problem.

See TEST TEST #3b:  #3b: Drive System–Mo tor, page 14. No tub movement or tub speed out of normal range (obstruction/belt/motor). See TEST TEST #  #1 1: Main Control.

Tachometer issue. Main control problem.

6-3

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY Some tests will require accessing components. See Figures 7 & 8 for component locations. For detailed troubleshooting procedures, refer to “Troubleshooting Tests” . PROBLEM WON’T SPIN

POSSIBLE CAUSE Is lid lock showing open during the cycle? Drive belt. Harness connections.

See TEST #8: Lid Lock. Verify that drive belt is not damaged. Check harness connections between main control and drive system.

Shifter problem.

See TEST #3a: Drive System–Shifter.

Motor problem.

See TEST #3b: Drive System–Motor.

Tachometer issue.

No tub movement or tub speed out of normal range (obstruction/belt/motor). See TEST #1: Main Control.

Main control problem. OVERFILLS

WON’T DRAIN

Pressure hose. Valve problem. Washer requires calibration. Pressure transducer on main control. Drain hose installation.

Plugged drain hose. Obstructions to drain pump. Harness connections.

INCORRECT WATER TEMPERATURE

Drain pump. Main control problem. Water hose installation. Temperature thermistor.

POOR WASH PERFORMANCE Please reference Use & Care Guide

Main control problem. Oversuds. Load is tangling. Incorrect water level.

Clothes wet after cycle is complete.

See TEST #6: Water Level. See TEST #2: Valves. Perform washer calibration. See TEST #1: Main Control. Check for proper drain hose installation. Make sure it is not inserted more than 4.5" (113mm). Check drain hose for obstructions. Check tub sump under impeller plate & basket for obstructions. Check harness connections between main control and drain pump. See TEST #7: Drain Pump. See TEST #1: Main Control. Make sure inlet hoses are connected properly. See TEST #5: Temperature Thermistor. Thermistor. See TEST #1: Main Control. 1. Verify use of HE detergent. 2. Excessive detergent usage. 1. Washer not loaded properly properly.. 2. Perform washer calibration. 1. Perform washer calibration. 2. See TEST #2: Valves. 3. See TEST #6: Water Level.

Wrong option or cycle selection.

1. Overloaded washer. 2. Oversuds (see above). 3. Items caught in in tub sump. 4. Weak suspension. See TEST #7: Drain Pump. 1. Check proper water supply supply.. 2. Not using HE detergent. 3. Washer not loaded properly properly.. 4. See TEST #2: Valves. 1. Washer not loaded properly properly.. 2. Not using HE detergent. 3. Not using correct cycle. 4. Not using dispensers. 1. Washer overloaded. 2. Bleach added incorrectly. 3. Sharp items in tub. Refer customer to “Use & Care Guide”

Customer codes: Wash LED on, Spin LED on, Lid Lock LED flashing. Service Diagnostic Mode Fault Codes.

See Customer Viewable Fault Codes on page 5. See Fault/Error Codes.

Load not rinsed.

Not cleaning clothes.

Fabric damage.

ERROR CODE INDICATED

CHECKS & TESTS

6-4

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY

WARNING

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TROUBLESHOOTING TESTS

a. Unplug washer or disconnect power. power.

TEST #1: Main Control

b. Remove connector J2 from main control.

This test checks for incoming and outgoing power to and from main control. This test assumes that proper voltage is present at the outlet. 1. Unplug washer or disconnect power.

c. Plug in washer or reconnect power power.. d. Recheck the DC voltages per steps 7 & 8.  If the DC voltages return, replace shifter assy.

2. Remove console to access main control. 3. Check the AC power cord for continuity. 4. Verify that ALL connectors are inserted all the way into the main control. 5. Plug in washer or reconnect power power.. 6. Is the “Diagnostic LED” ON or OFF?  ON: (+5VDC present) continue to step 8.  OFF: (+5VDC missing) proceed to step 7. 7. With a voltmeter set to DC, connect black probe to J9-3 (Circuit Gnd) and red probe to J9-1 (+5VDC).

 If one or more DC voltages are still missing, go to step 10. 10. Check if console UI is affecting the main control DC supplies. a. Unplug washer or disconnect power. b. Remove connector J9 from main control. c. Plug in washer or reconnect power power.. d. Recheck the DC voltages per steps 7 & 8. Perform voltage checks inside header J9 on the board – do not short pins together.  If the DC voltages return, replace console UI.

 If +5VDC is present, go to step 8.  If +5VDC is not present, go to step 9. 8. With a voltmeter set to DC, connect black probe to J9-3 (Circuit Gnd) and red probe to J9-8 (+13VDC).  If +13VDC (and +5VDC) are present, and UI is unresponsive unresponsive,, go to Test #4: # 4: Console and Indicators, page 16.  If +1 +13VDC 3VDC is not present, go to step 9. 9. Check if shifter assembly is affecting the main control DC supplies.

 If one or more DC voltages are still missing, go to step 11. 11. Main Control has malfunctioned. a. Unplug washer or disconnect power. power. b. Replace the main control. c. Reassemble all parts and panels. d. Plug in washer or reconnect power power.. Calibrate washer and perform Automatic Test to verify repair repair..

6-5

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY Main Control Board Connectors and Pinouts (Figure 3) J9

J2

    R     E     T     F     I     H     S



J2-5 OPEN J2-4 BLK +13VDC J2-3 GRY -5VDC (CIRCUIT GND) J2-2 PNK RPM INPUT J2-1 BLU SHIFTER POSITION INPUT



J3-10 J3-9 J3-8 J3-7 J3-6 J3-5 J3-4 J3-3 J3-2 J3-1 J31



J7-3 BLK NEUTRAL J7-2 GRN CHASSIS GROUND J7-1 BLK L1

J3

    P     M     E     T

    S     E     V     L     A     V

GRY TEMP THERMISTOR INPUT BLK TEMP THERMISTOR GND OPEN ORN FABFAB-SOFT SOFT VAL VALVE VE (L1) BRN OXI VAL VALVE VE (L1) BLU COLD VAL VALVE VE (L1) RED HOT VAL VALVE VE (L1) OPEN OPEN WHT NEU WHT NEUTR TRAL AL

WHT WHT WHT WH T WHT WHT WHT WHT WHT WHT WHT BLK

+13VDC +13V DC BUZZ BU ZZER ER CLOC CL OCK  K  DAT DA TA OUT STRO ST ROBE BE -5VDC (CIR (CIRCUIT CUIT GND) DAT DA TA IN +5VDC



J15-4 J15-3 J15 -3 J15-2 J15-1

RED WHT WHT BLU YEL

LOCK SWITCH NEUTRAL NEUTR AL LID SWITCH INPUT LOCK SWITCH SOLENOID (L1)



J16-7 J16-6 J16-5 J16-4 J16-3 J16-2 J16-1

ORN MOTOR MOTOR CCW WINDIN WINDING G (L1) (L1) RED MOTOR CW WINDING (L1) WHT MOTO MOTOR R (NEUT (NEUTRAL) RAL) OPEN LT BLU BLU DRAIN PUMP M OTOR (L1) WHT BLU SHIFTER MOTOR (NEUTRAL) BRN SHIFTER MOTOR (L1)



J15

    K     C     O     L     D     I     L J16

    R     O     T     O     M

J7

    R    D     E     R     W     O    O     P    C

J9-8 J9-8 J9-7 J9 -7 J9-6 J9 -6 J9-5 J95 J9-4 J9 -4 J9-3 J9-2 J92 J9-1

    I     U     E     L     O     S     N     O     C

    N     I     A     R     D

J2-Shifter

 =

represents pin-1

     

Diagnostic LED



J9-Console UI

J7-Power Cord 



J16-PSC Motor/Drain





J15-Lid Lock

6-6

J3-Temp/Valves

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY Perform automatic test to verify repair.

WARNING

TEST #3a: Drive System – Shifter 

This test checks connections, shifter motor, switch, and optical sensor sensor.. NOTE:  Refer to Figure 4, “Shifter Assembly Strip Circuit” for tests and measurements. IMPORTANT:   Drain water from tub before accessing bottom of washer. washer.

Electrical Shock Hazard Disconnect power before servicing.

Functional Check:

Replace all parts and panels before operating.

1. Check the shifter and electrical connections by performing both the Spin AND Agitate test under Manual Test Mode. The following steps assume that this step was unsuccessful.

Failure to do so can result in death or electrical shock. TEST #2: Valves

2. Unplug washer or disconnect power. power.

This test checks the electrical connections to the valves, and the valves themselves. 1. Check the relays and electrical connections to the valves by performing the Cold, Hot, Oxi, and Fabric Softener Valve tests under Manual Test Mode. Each test activates and deactivates the selected valve. The following steps assume one (or more) valve(s) did not turn on. 2. For the valve(s) in question check the individual solenoid valves valves:: a. Unplug washer or disconnect power. power. b. Remove console to access main control. c. Remove connector J3 from main control. Refer to main control diagram on page 12. d. Check harness connection to solenoid valves. 3. Check resistance of the valve coils across the following J3 connector pinouts:

3. Check to see if basket will turn freely.

Valve Hot Valve Cold Valve Oxi Valve Fabric Softener Valve

 If basket turns freely, go to step 4.  If basket does not turn freely, determine what is causing the mechanical friction or lockup. 4. Remove console to access main control. 5. Visually check that the J2 and J16 connectors are inserted all the way into the main control.  If visual checks pass, go to step 6.  If connectors are not inserted properly, reconnect J2 and J1 J16 6 and repeat step 1. Shifter Motor:

6. Remove connector J16 from main control. With an ohmmeter, verify resistance values shown below across the following J16 connector pinouts: Component Shifter Motor

Pinout J3, 1 & 4 J3, 1 & 5 J3, 1 & 6 J3, 1 & 7

Resistance should be between 890–1.3k Ω.  If resistance readings are tens of ohms outside of range, replace the valve assembly.  If resistance readings are within range, replace main control and calibrate washer. washer.

6-7

J16 Connector Pinout J16, 1 & 2

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY 10. With a voltmeter set to DC, connect the black probe to J2-3 (Circuit Gnd) and red probe to J2-4 (+13VDC).

Resistance should be between 2k to 3.5k Ω.  If values are correct, reconnect J16 and proceed to step 7.

 If +13VDC is present, go to step 11.

 If values are open or out of range,

 If +13VDC is not present, go to step 17.

go to step 13.

11. With a voltmeter set to DC, connect the black probe to J2-3 (Circuit Gnd) and red probe to J2-2 (RPM input). Slowly turn drum by hand. Voltage should toggle between 0 and +5VDC.

7. Plug in washer or reconnect power. 8. With a voltmeter set to AC, connect the black probe to J16-2 (N) and red probe to J16-1 (L1). Activate shifter motor by switching between Spin and Agitate modes. Energize outputs using Manual M anual Test Test Mode.

 If voltage is not conrmed, go to step 12.  If voltage is conrmed, go to step 17.

IMPORTANT:  Lid must be closed with Lid Lock enabled to run the SPIN and AGITATE tests.

12. Unplug washer or disconnect power. 13. Tilt washer back to access the bottom

NOTE: It will take between 4-15 seconds for the shifter to change states.

of the washer and the drive motor area.

 If 120VAC is present, go to step 9.

14. Visually check the electrical connections to the shifter shif ter..

 If 120VAC is not present, to step 17.

 If visual check passes, go to step 15.

Shifter Switch:

 If connections are loose, reconnect the electrical connections and repeat step 1.

9. With a voltmeter set to DC, connect the black probe to J2-3 (Circuit Gnd) and red probe to J2-1 (Shifter Switch). In manual test mode, switch between Spin and Agitate modes. Voltage should toggle between 0 and +5VDC.

15. With an ohmmeter, check the harness for continuity between the shifter and main control using the following pinouts. See chart below. Motor Harness Check Motor Connector Pin-1 to Chassis Ground Motor Connector Pin-3 to Main Control J16-7 Motor Connector Pin-3 to Run Capacitor Pin-3 Motor Connector Pin-6 to Main Control J16-6 Motor Connector Pin-6 to Run Capacitor Pin-1 Motor Connector Pin-9 to Main Control J16-5

SPIN = +5 VDC  AGIT  AGI TATE = 0 VDC VDC  If voltage corresponds to setting, go to step 10.

 If voltage does not switch, go to step 12. Optical Sensor:

 If there is continuity, go to step 16.  If there is no continuity, replace the lower machine harness and repeat step 1.

L1 Main Control J7-1

K8

J16-1

Pin 3

Shifter Motor Relay

120VAC Motor Shifter Switch

Circuit Ground +13VDC

N

Shifter Assy

Main Control

Motor Resistance 2k to 3.5k ohms

J2-3

Pin 5

J2-4

Pin 4

Optical Sensor

Pin 2

J16-2

Pin 7

J2-1

Pin 6

J2-2

J7-3 Shifter Position Input RPM Input

Figure 4 - Shifter Assembly Strip Circuit (Shifter Switch Open = SPIN, Closed = AGITATE)

6-8

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY

accessing bottom of washer. washer.

WARNING

1. Check the motor and electrical connections by performing the Gentle or Heavy  Agitation  Agita tion test under Manua Manuall Test Mode. The following steps assume that this step was unsuccessful. 2. Unplug washer or disconnect power. power. 3. Check to see if basket will turn freely.

Electrical Shock Hazard Disconnect power before servicing.

 If basket turns freely, go to step 4.

Replace all parts and panels before operating.

 If basket does not turn freely, determine what is causing the mechanical friction or lockup.

Failure to do so can result in death or electrical shock.

4. Remove console to access main control.

16. Replace the shifter assembly assembly.. a. Unplug washer or disconnect power. power. b. Replace shifter shif ter assembly. c. Reassemble all parts and panels. d. Plug in washer or reconnect power. Calibrate . washer and perform Automatic Test to verify repair repair.. 17. Replace main control. a. Unplug washer or disconnect power. power. b. Replace the main control. c. Reassemble all parts. and panels. d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair repair.. TEST #3b: Drive System – Motor  This test checks the motor, motor windings, wiring, and start capacitor. NOTE:  Refer to Figure 5, “PSC Motor Strip Circuit” on page 15 for tests and measurements.

5. Visually check that the J2 and J16 connectors are inserted all the way into the main control.

IMPORTANT:   Drain water from tub before

 If 120VAC is not present, go to Test #1: Main Control.

Main Control

 If visual checks pass, go to step 6.  If connectors are not inserted properly, reconnect J2 and J1 J16 6 and repeat step 1. 6. Plug in washer or reconnect power. Run the Gentle Agitation test under Manual Test Mode. 7. With a voltmeter set to AC; connect black probe to J16-5 (N) and red probe to J16-6 (CW Winding).  If 120 120VA VAC C is cycling ON during CW rotation, go to step 8.  If 120VAC is not present, go to Test #1: #1: Main Control, page 12. 8. With a voltmeter set to AC, connect black probe to J16-5 (N), red probe to J16-7 (CCW Winding).  If 120VAC is cycling ON during CCW rotation, go to step 9.

PSC Motor

N

L1 J16-6

J7-1

CW TRIAC CCW TRIAC

Run Cap J16-7

Main Control

Pin 6

1

CW Winding

Pin 9

J16-5

CCW Winding

3 Pin 3

J15-4

Main Control J15-3

Lock Switch Pin 1

Each Winding 3.5 to 6 ohms

Figure 5 - PSC Motor Strip Curcuit (shown in ON position)

6-9

J7-3

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY 9. Unplug washer or disconnect power power.. 10. Remove Remove connector J16 from main control. With an ohmmeter, verify resistance values shown below across the following J16 connector pinouts: Motor Winding CW Winding CCW Winding

15. Test Motor Run Capacitor. NOTE: A faulty capacitor may cause the motor to “hum”, not start, or turn slowly. a. Disconnect one wire terminal from the capacitor. b. Discharge capacitor by placing a resistance across the terminals.

J16 Connector Pinout J16, 5 & 6 J16, 5 & 7

c. With an ohmmeter, measure across the terminals and note reading.

Resistance should be between 3.5 and 6 Ω .

 If a steady increase in resistance is noted, continue to step 16.

 If values are correct, go to step 15.

 If the capacitor is either shorted or open, replace capacitor, calibrate, and repeat step 1.

11. Tilt washer back to access acc ess the bottom of the washer and the drive motor area. 12. Visually check the mounting bracket and electrical connections to the motor and shifter.  If visual check passes, go to step 13.  If connections are loose, reconnect the electrical connections, reassemble motor cover, and repeat step 1. 13. With an ohmmeter, check the harness for continuity between the main control, c ontrol, motor, motor, and run capacitor using the following test points. See chart.

16. If the preceding steps did not correct the motor problem, replace the main control. a. Unplug washer or disconnect power. power. b. Replace the main control. c. Reassemble all parts and panels. d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair repair..

WARNING

Motor Harness Check Motor Connector Pin-1 to Chassis Ground Motor Connector Pin-3 to Main Control J16-7 Motor Connector Pin-3 to Run Capacitor Pin-3 Motor Connector Pin-6 to Main Control J16-6 Motor Connector Pin-6 to Run Capacitor Pin-1 Motor Connector Pin-9 to Main Control J16-5

Electrical Shock Hazard

 If there is continuity, go to step 14.

Disconnect power before servicing.

 If there is no continuity, replace the lower machine harness and repeat step 1.

Replace all parts and panels before operating.

14.. With an ohmmeter, 14 ohmmeter, check the motor windings at the following motor connections. Motor Winding CW Winding CCW Winding

Motor Pinout Pins 4 & 6 Pins 3 & 6

Failure to do so can result in death or electrical shock. TEST #4: Console and Indicators

Console and Indicators Check:

Resistance should be between 3.5 and 6 Ω.

This procedure checks the cycle selector knob, indicators, buttons, beeper, and if it exists—the 7-segment display display..

 If values are open or out of range, replace motor.  If values are correct, go to step 15.

1. Plug in washer or reconnect rec onnect power. power.

6-10

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY 2. To access UI (User Interface) Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the display or status LED’s LED’ s correspond cor respond as follows:

8. Follow procedure under TEST #4, “Console and Indicators Check”, to verify verif y repair.

 “Rinse & Spin” LED On, “06” Displayed

2. Access the console’ console’s s electronic assemblies and visually check that the electronics and housing assembly is properly inserted into the front console.

on 7-segment

06 Sensing

Soak

Wash

Rinse

Spin

Done

Press the START button to begin the UI test.

Some buttons do not light indicators: 1. Unplug washer or disconnect power.

3. If visual check passes, replace the user interface assembly assembly..

 Upon entering the UI test mode, all LED’s and display (if it exists) will be turned ON.

4. Reassemble all parts and panels.

 Pressing the POWER button will deactivate the UI test mode.

6. Follow procedure under TEST #4, “Console and Indicators Check”, to verify verif y repair.

 Pressing the START button will toggle the

No beep sound is heard (HE models):

display, start, and status indicators on and display, off.  When rotating the cycle selector knob, each click “indent” toggles the “Done” LED as well as the associated cycle LED LED..  Pressing each button will toggle its respective indicator(s) ON or OFF. None of the indicators light up: 1. Unplug washer or disconnect power.

5. Plug in washer or reconnect power power..

1. Verify that cycle signal is set to either “Soft” or “Loud.” NOTE: Pressing and holding the cycle signal button for three seconds will Enable/Disable the cycle signal. 2. Unplug washer or disconnect power. power. 3. Access the console’s electronic assemblies and visually check that the J9 connector is inserted all the way into the main control. 4. If visual check passes, replace the user interface assembly assembly..

2. Access the console’s electronic assemblies and visually check that the J9 connector is inserted all the way into the main control

5. Plug in washer or reconnect power power..

3. Visually check that the user interface assembly is properly inserted in the console.

7. If beeper still does not emit a tone, the main control has malfunctioned:

4. If both visual checks pass, follow procedure under TEST #1, “Main Control” to verify supply voltages.

b. Replace the main control.

 If supply voltages are present on the main control, go to step 5.  If supply voltages are not present, replace the main control and calibrate washer (p. 4).. Perform 4) Per form Automatic Test to verify repair repair.. Go to step 6.

6. Set Cycle Signal to either “Soft” or “Loud.” Check for beep tone.

a. Unplug washer or disconnect power. power. c. Reassemble all parts and panels. d. Plug in washer or reconnect power power.. Calibrate washer and perform procedure under TEST #4, “Console and Indicators Check”, to verify repair repair..

5. Replace the user interface assembly. 6. Reassemble all parts and panels. 7. Plug in washer or reconnect power.

6-11

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY

WARNING

THERMISTOR RESISTANCE

 Approx.  A pprox. Temperature F° C° 32 0 41 5 50 10 59 15 68 20 77 25 86 30 95 35 104 40 113 45 122 50 131 55 140 60 149 65

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

 Approx. Resistance (K ) 163 127 100 79 62 50 40 33 27 22 18 15 12 10

 If the resistance is within the range shown in the table, go to step 6.

TEST #5: Temperature Temperature Thermistor  Ther mistor 

This test checks valves, main control, temperature thermistor, and wiring. 1. Check the cold valve by performing Cold Valve test under Manual Test Mode. If cold water is being dispensed, proceed to step 2.

 If the resistance is innite or close to zero, replace the temperature thermistor assembly. NOTE:  Most thermistor errors are a result of the resistor being out of range. If the temperature thermistor malfunctions, the washer will default to pre-programmed

wash settings.

 If hot water is being dispensed, verify proper hose connection. 2. Check the hot valve by performing Hot H ot Valve Valve test under Manual M anual Test Test Mode.  If hot water is being dispensed, proceed to step 3.  If cold water is being dispensed, ensure that household hot water is present. 3. Unplug washer or disconnect power. power. 4. Remove console to access main control. 5. Remove connector J3 from the main control. With an ohmmeter, measure the resistance of the temperature thermistor between pins J3-9 and J3-10. J3-10. Verify that the approximate resistance, shown in the table (this page), is within ambient temperature range.

6. If the thermistor is good, replace main control and calibrate washer. Perform Automatic Test to verify repair. TEST #6: Water Level

This test checks the water level sensing components. NOTE: Usually, Usually, if the pressure transducer malfunctions, the washer will generate a long ll, or long drain error. 1. Check the functionality of the pressure transducer by running a small load cycle. The valves should turn off automatically after sensing the correct water level in the tub. The following steps assume that this step was unsuccessful. 2. Drain the tub until all water has been removed. 3. Unplug washer or disconnect power.

6-12

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY 4. Remove console to access main control. 5. Check hose connection between the pressure transducer on the main control and the pressure dome attached to the tub. 6. Check to ensure hose is routed correctly in the lower cabinet and not pinched or crimped by the back panel. 7. Verify there is no water, suds, or debris in the hose or dome. Disconnect hose from main control and blow into hose to clear water, suds, or debris.

The following steps assume that this step was unsuccessful. 3. Unplug washer or disconnect power. power. 4. Remove console to access main control. 5. Visually check that the J16 connector is inserted all the way into the main control.  If visual check passes, go to step 6.  If connector is not inserted properly, reconnect J16 and repeat step 2.

8. Check hose for leaks. Replace if needed. 9. If the preceding steps did not correct the problem, replace main control and calibrate washer. Perform Automatic Test to verify repair.

WARNING

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #7: Drain Pump

Perform the following checks if washer does not drain. NOTE:  Refer to Figure 6, “Drain Pump Strip Circuit” for tests tests and and measurements. measurements.

IMPORTANT: Drain water from tub before accessing bottom of washer. washer. 1. Check for obstructions in the usual areas. Clean and then perform step 2. 2. Check the drain pump and electrical connections by performing the Drain Test under Manual Test Mode.

6-13

TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY Console Electronics & Valves (Figure 7) Cold Water Valve

AC Cord

Fabric Softener Valve

Hot Water Valve  Temperature  Temperature  Thermistor

Pressure Hose

Oxi Valve

J2

J16 J7

J9

J15 J3

Main Control Board

User Interface

Drain Pump and Drive System (Figure 8) Shaft Pulley

Shifter Assy

PSC Motor Connector

Shifter Assy Connector

PSC Motor

Counterweight

Motor Pulley

Drain Pump

Drive Belt

Drain Hose Run Capacitor

Specifications WASHER SPECIFICATIONS Voltage: Fr equency: Max. Amps: Cir cuit Pr otection: Water Pr essur e: Dr ain Height: Oper ating Temper atur e Range:

90-140 V AC 57-63 HZ 12.0 A 15 A Instantaneous Type Fuse (Main Contr ol) 15-125 PSI 34 in. to 8 f t. (86 cm to 244 cm) 40 - 115° F (4.5 - 46° C)

6-14

WIRING DIAGRAM Washer  IMPORTANT:: Electrostatic discharge may cause damage to machine control electronics. See page 1 for IMPORTANT ESD information. NOTE: Schematic Schematic shows shifter shif ter in SPIN position, lock switch open, and motor off.

Main Control Power  Cord

Shifter  J7

J2

1

L1 GND

Shifter Position input

2

N

3 White

Water Valves 890 to 1.3k ohms

Hot

Circuit Ground

2 +13vdc

5

Oxi

Brown

6

Fabric Orange softener 

7

Gray

Tan

White White White White White

2 1

Motor Resistance 2k to 3.5k ohms

120Vac Motor 

8

Lt. Blue

J16

9

Circuit Ground

1

10

Temperature input

2

1

Motor Resistance 14 to 25 ohms

3 4

On Board Pressure Transducer 

1 2 3 4

 A

Red

6 Motor Run Capacitor 

B

+5Vdc (L1)

PSC Motor  9 6

1

Data In

3 Yellow

CW winding Each Winding 3.5 to 6 ohms

7

Circuit Ground

3

CCW winding

Orange

Strobe

Green / Yellow

5

Data Out

6 7

Buzzer Drive

8

White

5

J9

White

120Vac Motor 

3

2

Pressure Hose to TUB

   I    U   e    l   o   s   n   o    C

Optical Sensor  Circuit

Drain Pump

10C (50) 97K to 102K 25C (77) 49K to 51K 40C (104) 26K to 27.2K

Black

4

Brown White/Blue

Water Temperature Thermistor 

White

4

 Agitate  

5

Black

4

Cold

Black

Gray

3

5

Blue

Not included on all models

6

J3 1

3 Red

7

Pink

2

RPM input Chassis Ground

Spin

Blue

1

1

Motor Frame

Clock Chassis Ground

13vdc

J15 Red

4

Blue

2 1

Lock Switch

White

3 Lid Switch input

Lid Lock

Lid Switch

Yellow Single 40 ms Pulse to Latch or Unlatch

120Vac Lock Switch Solenoid 85 to 155 ohms

Figure 9 - Wiring Diagram

Legend

7-1 DO NOT REMOVE OR DESTROY

PRODUCT SPECIFICATIONS AND WARRANTY INFORMA I NFORMATION TION SOURCES SOU RCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS:

1-800-253-1301

FOR KITCHENAID PRODUCTS: 1-800-422 1-800-422-1230 -1230 FOR ROPER PRODUCTS:

1-800-447-6737

FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL

FOR LITERATURE ORDERS: PHONE: 1-800-851-4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS: www.servicematters.com

IN CANADA: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: 1-800-461-5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL