Amy Lyn Morro is a highly motivated mortgage professional with over 24 years experience in Mortgage Operations Managemen...
Amy Lyn Morro St Johns FL 32259 Cell (904) 864-1568
[email protected] Highly motivated mortgage professional with over 24 years experience in Mortgage Operations Management; Underwriting, Processing, Compliance and Manufacturing Quality Assurance. Profile includes Direct to Consumer, Wholesale and Correspondent Lending; Non-Conforming, Conforming and FHA loans. Looking to continue career with a fast paced, progressive organization that provides continuing opportunities for increased responsibility and compensation.
Professional Experience: Bank of America Home Loans (Legacy Countrywide); Jacksonville FL July 2004-February 2013 SVP, Operational Risk Manager; Manufacturing Quality Assurance; Critical Defect Rates decreased from 22% 2009 to 4% 2013. Teams in Dallas and Jacksonville; 25 direct/indirect reports; analytics, implementation of systemic/process & procedure updates. Intense communication of issues & remediation proposals as well as liaison with Quality Control to Fulfillment Leadership on audit response and overturn, 70% overturn rate; up to 90% Cure Rate on Investor Post Funding/Delivery requests. Six Sigma Greenbelt Certified; March 2011 project researched, developed, tested and implemented an Asset Review Job Aid, proven to impact asset defect rates, a tall bar defect- 22% to 8% of total Critical Defects VP; Business Control Manager; Wholesale Lending; Critical Defect and Compliance monitoring and analytics, presented remediation proposals to Fulfillment Leadership; concentration on FHA Lending VP; Regional Operations Manager; Wholesale Lending; East Coast Region, up to 200 Million volume, 45 direct/indirect reports including opening, processing, UW and funding AVP; Regional Underwriting Manager; Florida Region, 20-30 Million per month Wilmington Finance; Huntington Valley PA 2002-2004 Regional Underwriting Manager; Wholesale Lending; Mid-Atlantic Region, 8-10 direct/indirect reports, 20-30 million per month
Chase Home Finance (Legacy Advanta National Bank); Horsham PA 1992-2002 AVP, Underwriting Manager, Direct to Consumer Lending Lead Underwriter Staff Underwriter
PHH US Mortgage; Cherry Hill NJ 1991-1992 Mortgage Counselor; High Profile Customers, average pipeline 250 loans, 2 assistants providing outstanding customer service
Lenders Association; Cherry Hill NJ 1988-1991 Mortgage Processor, Conforming and FHA/VA originations Telemarketing Team Lead
Education: Rutgers University School of Business; Camden NJ BS Degree in Business Administration & Marketing May 1990
