VMAX3 Installation and Maintenance STUDENT LabGuide

VMAX3 Installation and Maintenance Lab Guide Month 2014

Copyright Copyright ©2014 EMC Corporation. All Rights Reserved. Published in the USA. EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. The trademarks, logos, and service marks (collectively "Trademarks") appearing in this publication are the property of EMC Corporation and other parties. Nothing contained in this publication should be construed as granting any license or right to use any Trademark without the prior written permission of the party that owns the Trademark. Acartus, Access Logix, AdvantEdge, AlphaStor, ApplicationXtender, ArchiveXtender, Atmos, Authentica, Authentic Problems, Automated Resource Manager, AutoStart, AutoSwap, AVALONidm, Avamar, Captiva, Catalog Solution, C-Clip, Celerra, Celerra Replicator, Centera, CenterStage, CentraStar, ClaimPack, ClaimsEditor, CLARiiON, ClientPak, Codebook Correlation Technology, Common Information Model, Configuration Intelligence, Configuresoft, Connectrix, CopyCross, CopyPoint, Dantz, DatabaseXtender, Data Domain, Direct Matrix Architecture, DiskXtender, DiskXtender 2000, Document Sciences, Documentum, elnput, E-Lab, EmailXaminer, EmailXtender , EMC2, EMC, EMC Centera, EMC ControlCenter, EMC LifeLine, EMC OnCourse, EMC Proven, EMC Snap, EMC SourceOne, EMC Storage Administrator, Enginuity, eRoom, Event Explorer, FarPoint, FirstPass, FLARE, FormWare, Geosynchrony, Global File Virtualization, Graphic Visualization, Greenplum, HighRoad, HomeBase, InfoMover, Infoscape, Infra, InputAccel, InputAccel Express, Invista, Ionix, ISIS, Max Retriever, MediaStor, MirrorView, Navisphere, NetWorker, nLayers, OnAlert, OpenScale, PixTools, Powerlink, PowerPath, PowerSnap, QuickScan, Rainfinity, RepliCare, RepliStor, ResourcePak, Retrospect, RSA, the RSA logo, SafeLine, SAN Advisor, SAN Copy, SAN Manager, Smarts, SnapImage, SnapSure, SnapView, SRDF, StorageScope, SupportMate, SymmAPI, SymmEnabler, Symmetrix, Symmetrix DMX, Symmetrix VMAX, TimeFinder, UltraFlex, UltraPoint, UltraScale, Unisphere, VMAX, Vblock, Viewlets, Virtual Matrix, Virtual Matrix Architecture, Virtual Provisioning, VisualSAN, VisualSRM, Voyence, VPLEX, VSAM-Assist, WebXtender, xPression, xPresso, YottaYotta

Revision Date: November 2014 Revision Number: MR-7CP-VMAX3IM

EMC Education Service

Document Revision History Rev #

File Name

Date

1

VMAX3withHYPERMAX_OS_5977_Installation 7/21/2014 and_Maintenance_LabGuide.docx

2

VMAX3withHYPERMAX_OS_5977_Installation 8/20/2014 and_Maintenance_LabGuide.docx

3

VMAX3_Installation and_Maintenance_LabGuide.docx

9/24/14

4

VMAX3_Installation and_Maintenance_LabGuide.docx

11/2014

3

Table of Contents LAB EXERCISES ........................................................................................................ 5 LAB 1: SOLVE DESKTOP AND PROCEDURE GENERATOR ........................................................7 3 LAB 2: VMAX COMPONENT LOCATIONS .........................................................................9 LAB 3: OBTAINING SERVICE LEVEL CREDENTIALS................................................................15 LAB 4: IPSWITCHER TOOL .............................................................................................17 LAB 5: PART 1 – PREPARE SYSTEM FOR INSTALL ...............................................................19 LAB 5: PART 2 – INSTALL SYSTEM ..................................................................................21 LAB 6: PART 1 - SIMPLIFIED SYMMWIN...........................................................................23 LAB 6: PART 2 - SIMPLIFIED SYMMWIN SIMULATOR ..........................................................27 LAB 7: FIELD REPLACEABLE UNITS (FRUS).......................................................................29

4

Lab Exercises Purpose:

To identify the steps necessary to install and perform replacements of VMAX3 array components.

Tasks:

Download SolVe-Desktop Download Symmetrix Procedure Generator Locate and identify components Prepare for installation Install a VMAX3 system Navigate Simplified Symmwin Perform FRU activities

References:

VMAX3 with HYPERMAX OS 5977 Installation and Maintenance courseware VMAX3 with HYPERMAX OS 5977 Installation and Maintenance Guide

5

This slide intentionally left blank.

6

Lab 1: SolVe Desktop and Procedure Generator Step

Action

1

Navigate to www.support.emc.com

2

In the “search” field type solve-desktop

3

Download SolVe-Desktop

4

Click on VMAX Family and DMX to download

5

Once download is complete click on VMAX Family and DMX and click Begin

6

Familiarize yourself with the interface/options and when ready click Partner and Internal Procedures – Navigate to appropriate Procedure Generator

7

This slide intentionally left blank.

8

Lab 2: VMAX3 Component Locations Step 1

Action What type of system is displayed (circle answer)? Single engine

Dual Engine

Identify the components below.

9

Step

Action

2

In System Bay 1, a KVM and a pair of Ethernet switches are present. What takes the place of these components in System Bays 2 through 8?

3

In a dual engine system bay, what component does SPS 2A/2B support?

4

What is the maximum number of DAEs that can be installed in a single engine system bay?

5

What is the maximum number of engines that can be installed in a bay?

6

How many SPS pairs are installed in System Bay 1 of a fully-populated dual engine configuration?

How many SPS pairs are installed in each of System Bays 2-4 in a dual engine configuration?

10

Step 7

Action Identify the modules marked in the engine below. Use the following types of Modules: Mgmt, Flash, FE, BE, SIB

Is the engine displayed Engine 1? Why or why not?

8

Label the Odd and Even directors in the engine diagram below. Director

11

Step 9

Action Label the Power Zones (A or B) for the directors in the diagram below. Power Zone

10

How many fans support a single director?

11

What is the highlighted component in the DAE displayed below?

What connects to this component?

What type of DAE is displayed?

12

Step 12

Action What is the highlighted component in the DAE below?

What is the purpose of this component?

What type of DAE is displayed?

13

Identify the DAE numbers and associated engines (odd or even) below.

13

Step 14

Action Identify the routing location for the three different cable types (Host, System and Power).

Outside (Rear) Inside

Middle (Rear)

Middle

Inside (Rear)

Outside

End of Lab Exercise

14

Lab 3: Obtaining Service Level Credentials Step 1

Action Log on to Central Manager at http://slc.emc.com/psscm/ (Provide your RSA credentials when prompted)

2

Select Credential Manager and click Request Credential. Enter in necessary information to request credentials. Serial Number: Leave other fields at the default and click Create.

End of Lab Exercise

15

This slide intentionally left blank.

16

Lab 4: IPSwitcher Tool Step

Action

1

Navigate to http://support.emc.com and download the IPSwitcher Tool

2

Follow the instructions outlined in Module 3 Slide 66 of your student guide to establish a connection from the red Ethernet cable provided on the POS Work Tray.

End of Lab Exercise

17

This slide intentionally left blank.

18

Lab 5: Part 1 – Prepare System for Install Step

Action

1

Note: For lab purposes, please refer to the Installation module of this course for proper cable routing and port locations. For customer installations, always use the VMAX3 with HYPERMAX OS 5977 Installation and Maintenance Guide.

2

Verify DAE cabling. Verify the cables are attached to the correct ports of the LCCs or ICMs. Check for loose cables by carefully pulling on each cable to verify it is fully seated.

3

Verify SPS Power and monitor cabling. Although pre-installed, cabling could have moved while the system was physically moved from the warehouse to the customer or lab site. Therefore, check to ensure all DAEs have their cables correctly plugged in, based on color coding, as dictated by the power zone (A or B) they supply power to. Power zone ‘A’ has gray cables attached to it, while power zone ‘B’ has black cables in the same bay. Check all power cable connections to ensure cables are properly secured with their respective bails.

4

Verify general cabling. Visually inspect all (not aforementioned) inter-bay and intra-bay communication, monitoring and power cables and ensure they are properly run between the various modules, cable tied and seated. These modules include but are not limited to; MIBE, SPS, Server, KVM and Ethernet switches.

5

Ensure ALL modules are seated properly with tab pushed in.

19

Step 6

Action Check to ensure all PDUs (Power Distribution Units) have their cables correctly plugged in, based on color coding, as directed by the power zone (A or B) they supply power to. Power zone ‘A’ has gray cables attached to it, while power zone ‘B’ is populated with black cables in the same bay. Check all PDU power cable connections to ensure cables are properly configured. Important: Loose cables could trigger sparks or lead to component damage.

7

Check SPS connections and settings. Verify that the SPS breakers are all ON. Turn them ON should they be OFF. (refer to diagram on right)

8

Check the power supplied to the VMAX Bays. Is AC connected to the PDU in each bay (if more than one)? Turn all PDU breakers ON if they are turned OFF. (refer to diagram on right)

End of Lab Exercise

20

Lab 5: Part 2 – Install System Step 1

Action Log on. Follow the login instructions as outlined in SymmWin Security Login section of the Installation Manual. Obtain a server security credential and password from Central Manager http://slc.emc.com/psscm (Use your NT login or password to log on to Central Manager). If you do not have access to Central Manager, your instructor will supply a default credential.

2

Click the Simplified Symmwin button from the Gadget box on the right to log into Simplified Symmwin using your credential and password. Note: If the AutoLogin feature is enabled, you will be logged directly into either Simplified Symmwin or Symmwin (based on your access level). If you are logged directly into Simplified Symmwin, proceed to the next step. If you are logged into Symmwin, minimize the screen to display the desktop, look for the Gadget box on the right and click the Simplified Symmwin button to log in.

3

From the Site Info Block, take note of the following: VMAX Model System Bay 1 Serial Number Code level

4

From the System Management Block select Verify VMAX Setup and follow the instructions.

5

Were there any issues present during the Cable check?

6

Were there any issues during the Power Verification?

End of Lab Exercise

21

This slide intentionally left blank.

22

Lab 6: Part 1 - Simplified SymmWin Step

Action

1

Note: Actions performed in this exercise using the Engineering credential/password are for lab purposes only. This is not standard operating procedure for customer environments.

2

Using the credential and password provided by the instructor, log into Simplified SymmWin. What User and Role is displayed?

3

Which View Blocks are displayed by default?

4

Expand the Site Note View Block to full screen and add a note Simplified SymmWin Lab . Once complete, use the icon to return the Site Note View Block to fit on the screen (or minimize it to remove it from the display). Note: If you remove it and want to view Site Note again, simply click on the Site Note button on the lower left of the screen.

23

Step

Action

5

Expand the Tasks View Block to full screen. Note that Task Actions will differ based on User and Role. Because we are using Engineering credentials for this lab, we have the option to Add a FRU. This option may not be available based on your personal User and Role credentials. Note: Adding FRUs to the Tasks list is for lab purposes only, and should not be done in customer environments. Click on the Add button to add a FRU for replacement. Select FRU Type: Director Power Supply SR Number: 12345678 SR Reason: Lab Limitations: None Choose any director’s power supply. We will perform a replacement of this power supply later in the lab. For now, leave the task in the Tasks View Block.

6

Log File content is saved to the local clipboard. Open notepad (Start  All Programs  Accessories  Notepad) and use Ctrl-V to paste the content into the notepad. What is the name of the log file that was generated?

What is the serial number of the component to be replaced?

This log file should be saved and attached to the failed component upon return. For lab purposes, close the notepad without saving. 7

Return the Tasks View Block to fit on the screen (or minimize to remove it from the screen).

8

Open additional View Blocks to answer the following questions.

24

Step 9

Action What is the Spare Service Type in this system?

In which View Block did you locate this information?

10

What is the MMCS Id?

This MMCS is physically located next to which director?

11

Which View Block provides the Health Check Script?

Run the Health Check from the appropriate View Block. Report any issues to the instructor. 12

Close Simplified SymmWin by clicking the X in the upper right corner of the screen. When prompted, choose “Leave this page”.

25

This page intentionally left blank

26

Lab 6: Part 2 - Simplified SymmWin Simulator Step

Action

1

Note: This Desktop Simulator is for practice purposes only. The Simplified SymmWin Simulator is not NOT to be used in customer environments.

2

Navigate to SolVe Desktop and click on VMAX Family and DMX icon.

3

Expand VMAX 100K, 200K, 400K and select VMAX Family CS Document Viewer. (if prompted – click to allow blocked content)

4

In the left pane, select Installing Simplified SymmWin Simulator and follow the onscreen instructions.

5

Take some time to familiarize yourself with the desktop version of Simplified SymmWin.

End of Lab Exercise

27

This page intentionally left blank

28

Lab 7: Field Replaceable Units (FRUs) Step 1

Action Warning: Always wear ESD heel straps or an ESD wrist strap and use static dissipative mat for all component replacements. Note: Adding FRUs to the Tasks list is for lab purposes only, and should not be done in customer environments.

2

3

Using the credential and password provided by the instructor, log into Simplified SymmWin. Go to the Tasks View Block. Select the Director Power Supply FRU replacement task created in the Simplified Symmwin Lab exercise. Select the RUN button to begin the FRU replacement script.

4

Replace MMCS-1 Reference step 5 on page 15 of this lab guide to add a Task to replace MMCS-1. Reference pages 90-116 in the student guide to access MMCS-2 in order to complete the replacement of MMCS-1. In which bay is MMCS-1? When replacing MMCS-1, what is the role required of MMCS-2? When replacing MMCS-1, what are two (2) ways of accessing MMCS-2?

29

Step 5

Action Add a task and replace the following component: __ SPS Battery When you push the Li-Ion SPS battery in and the indicator is yellow; what position is the battery in (Off, Parked, Engaged)?

How many SPSs are in your system?

6

Add a task and replace the following component: __ DIMM Cards

7

Add a task and replace the following component: __ Director Boot Drive Did you have to remove the director when replacing the boot drive?

8

Add a task and replace the following component: __ Fiber 8Gb IO Module What is the slot number where this IO Module is installed?

How many ports are on this IO Module?

9

Add a task and replace the following component: __ SAS 6Gb IO Module What type of module is this (BE, FE, Flash, SIB)?

30

Step 10

Action Add a task and replace the following component: __ Ethernet Switch What is cabled into port 4 of Ethernet switch A? What is cabled into port 4 of Ethernet switch B? When replacing an Ethernet switch, will communication be halted?

Why or why not?

11

Add a task and replace the following component: __ DAE LCC Card Which DAE did you choose?

What director is this DAE cabled to?

Which LCC did you choose?

What type of DAE is this?

Where is the LCC located in this DAE?

31

Step 12

Action Depending on the type of DAE in your lab system, add a task and replace one of the following components: __ DAE ICM Card

__ DAE SSC

In which type of DAE is the ICM located?

In which type of DAE is the SSC located? 13

Add a task and replace the following component: __ Drive Be sure to add a drive from the appropriate DAE type for the drive replacement. What type of DAE is in your lab system?

How many drives are installed in DAE 3 in your lab system?

What is the size(s) of the drives in DAE 3?

14

Add a task and replace the following component: __ MIBE (Inifiniband Fabric) What type of fabric is installed in your lab system?

32

15

Time permitting, add and perform replacements for the components listed in below. __ Director Which Director did you choose?

In which engine is the chosen director located?

__ Management Module Are MMs present in your lab system?

If yes, choose one to replace. Which one did you choose?

__ PDU Warning: PDU B provides power to the KVM __ DAE Power Supply Which DAE did you select?

Which power supply did you select?

What type of DAE is in your lab system? __ Director Fan

33

__ SIB Module Is there a SIB module present in each of the directors in your lab system? If yes, choose one to replace. Which SIB did you choose? Which director? Which engine? To what components are the SIB ports connected?

__ Flash IO Module How many flash modules are installed in your lab system? What size are the flash modules? What are they used for?

__ DAE Fan

__ SFP/QSFP

__ SPS Tray __ Cables (power, Ethernet, etc.)

End of Lab Exercise

34