Verifone Tranz Reference Guide
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Verifone / Tranz
COMMUNICATION ERROR MESSAGES
ACTION 1. The terminal has not correctly received the host’s information. 2. The host has not correctly received the terminal’s information. 3. The host has been disconnected from the host before the transaction communication has been completed. 4. The terminal has lost communication with the host, due ti either the host hanging up or a problem with signal strength or registration. 5. The call was either not answered by the host or the terminal received a busy signal 6. The terminal did not receive the required information from the host within the specific timeout periods. 7. The terminal did not receive a response from the host within the specified timeout period 8. The terminal cannot dial out because the terminal’s line i s in use. Check connections.
TERMINAL DISPLAY 1. 2. 3. 4.
L o st C o mm w / ho s t
5. 6.
N o a ns we r N o EN Q f ro m ho s t
7. 8.
N o Re s p fr o m ho s t W ai t i ng f or l i ne
If any of these error messages appear on your display, retry transaction. If error message appears again, call customer service for assistance 1. Total transaction amount exceeds the total amount the terminal can store. If the amount exceeds $99,999.99, the terminal cannot process it. 2. There is no more room to store transactions. The batch must be settles. 3. The expiration date onthe credit card is older than the current date. Obtain another form of payment. 4. The credit card number indicates that the card typeis not allowed by the terminal. 5. The terminal calculated acheck digit that differs from the check digit embossed on the cardholder’s cards 6. The end of the batch has been encountered. 7. The edited transaction could not be rewritten 8. The terminal encountered an error while storing the transaction. Re-enter the entire transaction. 9. The edited t ed tip amount could not be written to the tip batch. 10. The purchase amount exceeds the HALO limit. These messages prompt the user to override. 11. The terminal does not have sufficient memory available to complete the transaction. A after running a BATCH REPORT, send the batch to free up memory 12. The expiration date is not a valid date. Check the expiration date on the card before reentering. Enter MMYY 13. The password entered is not valid. 14. The user’s response to the prompt is not valid. Review the prompt and respond accordingly. 15. The transaction number entered does not exist in the current batch. 16. The card numbers entered do not match the card numbers on the card’s mMagnetic strip. 17. The batch totalsmust be reviewed prior to SENDBATCH. 18. The batch totalsmust be printed prior to SENDBATCH. 19. There are no transactions storedin the terminal 20. There is no merchant I Dpresent for use with the cards type being used. 21. Anegative dollar amount was entered. 22. There is no tip batch for tip reporting. 23. The terminal has depletedthe amount of memory available for storing transactions. Run a Batch Report and settle the batch immediately 24. The printer is not turned onor the printer cable is not attached to the amount. 25. The terminal’s internal clock needsto be set. 26. The transaction is voided and cannot be edited or painted. 27. The tip batch could not be updated successfully. 28. The terminal’s storage capacity has been reached and no more transactions can be entered. Run a Batch Report and settle the batch immediately. 29. The first transaction stored in the current batch is no morethan 24 hours old. Runa Batch Report and settle the batch immediately. 30. The terminal is running out of room to store transactions. Runa Batch Report and settle the batch.
1.
A MT t o o l ar ar ge ge
2. 3.
B at ch ch i s f ul l C ar d e xp ir ed ed
4. 5.
C a rd n ot a l o we d C h ec k d i gi t ER R
6. 7. 8.
E nd of of ba ba tc tc h E R R u p da t in g TR N E R R w r it i ng Tr a n
9. 10.
E R R w r it i ng Tr a n Halo exceeded Override Halo? Insufficien f icient Mem
11.
MERCHANT SERVICES INC.
B a dR X C o mm u n B a dT X c o mm u n H o st D i s co n ne c t
PURCHASE (SWIPED ENTRY)
ACTION 1. 2.
S wi pe pe ca ca rd rd Key last 4 digits of card #: press
Invalid i d password Invalid i d response I n va l id t r a n # Mismatch digits Must check tots Must print batch No current batch N o mi d n i # No negative AMTS N o tp i b a tc h O u t of m e mo r y
24. 25. 26. 27. 28.
Printer not ready Set date and time Trans # si void Tip update ERR Send batchnow
29.
Settleto save $
30.
Send batchsoon
For additional TERMINALRESPONSES, refer to the MaGCard plus users’manual MagCard plus software is supported on the following terminates”: Tranz, 230, 380, 420, 460, and POS 500
FUNC ENTER
3.
Key amount of sale: press
4. 5.
Please wait while the terminal callsfor approval andprints a receipt. Transaction number and approval code aredisplayed. Referencenumber follows. If one is returned. The transaction is nowcomplete. Press
Day Time Date Purchase Enter Enter last 4 Amount Amount of sale? e? Proces Processing... g... T R = 00 A P = 12 34 34 56 56 REF = 123456789012
2. 3. 4. 5.
CLEAR to return to idle prompt
PURCHASE (MANUAL (MANUAL ENTRY) 1.
P r es s th e Pu r ch a se k ey .
2.
K e y i n t h e a m ou n t, p r es s
3.
Press
1 2 . I n va l id d a t e 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23.
TERMINAL DISPLAY 1.
FUNC ENTER
QZ 1 FUNC ENTER .
FUNC . If the card is present, be sure to imprint the card and attach the ENTER
merchant copy of printed receipted sales slip. FUNC
4.
Key in the card’s expiration date: press ENTER .
5.
K e y i n t h e a m ou n t o f s a e l : p r es s
FUNC . ENTER
1.
Day Date Date Purchase
2.
Enter Enter Account #
3.
Imprin Imprint card card
4.
Expiry date date:: MMYY
5.
Amount Amount of sale? e?
6.
Enter Enter street treet # Enter zip code
. 6.
7. 8.
FUNC
Merchant is prompted to enter street number and zip code: press ENTER after each entry
The terminal will display one of the following responses regarding theAVS request.
QZ 1
9.
Press
10. 11.
9 to cancel the transaction. Press wait while the terminal completes the transaction and prints a receipt. Transaction number and approval codes are displayed. Reference number follows,
to accept the AVS response and complete e te the transaction or press e ss
WXY
if one is returned. Thetransaction is now complete. Press CLEAR to return to idle prompt.
Time Time
7.
Exact Match Match Address Match Zip Match No Match Ver Unavailable Retry Error Ineligible Serv Unavailable 8 . 1 = Ac Ac ce ce pt pt 0 = Cancelled 9. Proces Processing 10. TR = 00 AP = 123456 REF = 123456789012
NOTE: In order to get the best rate available for an AVS transaction, merchant must enter a ticket number.
CREDIT / RETURN FUNC ENTER then press the credit key,
QZ 1
1.
Press the FUNCTIOn key
.
1.
2. 3.
Swipe card or key in account number FUNC If the card was not swiped, imprint the card, if present press ENTER .
2. 3.
Day Time Date Credit Enter account # Imprin Imprintt card
4.
Expiry Expiry date MMYY
5.
Amount Amount of credit?
FUNC
4.
Enter the expiration date if the card was not swiped: press ENTER .
5.
Enter the amount of the credit, t , press ENTER .
6. 7.
This message displaysas the terminal prints areceipt. FUNC The transaction number and transaction type are displayed. Press ENTER to return to the idle prompt.
FUNC
6. Proces Processing... 7 . T R = 99 99 9 credit
If additional prompts appear while entering a CREDIT, refer t o the Optional Processing of the MagCARD Plus Users’ Manual Remember to enter dollar amounts without a decimal. The terminal will automatically place the decimal.
AUTH ONLY
BATCH REPORTS
ACTION GHI 4
TERMINAL TERMINAL DISPLAY
1.
P r es s t h eA U TH O N LY k e y,
2.
Key in the account number or swipe the card through o ugh the terminal.
.
3.
FUNC Press . If the card was not swiped throughthe terminal, imprint the card ENTER
2.
Enter Enter account #
and attach the merchant copy of the printed receipt to the imprinted sales slip. If the card was not swiped through the terminal in the previous step, Enter the card’s expiration date: press FUNC .
3.
Imprin Imprint card card
4.
1.
ENTER
5. 6. 7.
FUNC Key in the amount of the authorization: o n: press . ENTER
Please wait while the terminal calls for authorization. Please wait while l e the receipt prints. Approval is displayed. Reference number follows, if one is returned. The
Day Date Auth only
Time me
Expiry date date MMYY
5. 6. 7.
Amount of auth? auth? Processing... g... Approval#123456 REF = 123456789012
transaction now complete. Press CLEAR to return to the idle prompt If a BATCH REPORTis not run before a SEND BATCH is attempted, the terminal will display “must print batch” or “must check tots.” Press CLEAR, and run a BATCH REPORTbefore attempting the SEND BATCH again.
FORCE ABC . 2
1.
Press the FORCEkey,
2.
Swipe card or key in account number.
3.
Press ENTER . If the card was not swiped through the terminal, imprint the card and
FUNC . ENTER
Day Date Date Force
2.
Enter amou amount nt
3.
To print or display the totals only, press
Key in the amount of the force: press ENTER . Enter the authorization codeobtained from the voice authorization center: press
QZ 1
2 QZ 1 . To print transactions details and
ABC . 2 FUNC
If a detail report is displayed a yed, press ENTER . toview the first transaction.
5.
FUNC Review the transaction number and type: press ENTER .
6.
Review the card type and total amount: press
7.
FUNC Review the account number: press ENTER .
4.
Expiry Expiry date MMYY
8.
FUNC Review the expiration a tion date and approval number: press ENTER .
9.
Display a y repeats with each transaction: press
FUNC . ENTER
10.
T h e re p or t i s c om p le t e
11.
If a totals report is displayed, thetotal number andamount of purchase
Please wait while the receipt prints. Transaction number and approval code are displayed. Thetransaction is now
FUNC
QZ 1
2.
To reprint a receipt, press
3.
Enter the transaction number of the transa r ansaction to be reprinted, press
.
4.
FUNC Confirm r m the transaction number and type: press ENTER .
5.
Confirm r m the card type and total amount: press FUNC
6.
FUNC Confirm r m the account number: press ENTER .
7.
Confirm r m the expiration date and auth code: press ENTER .
8. 9.
Confirm r m the employee and ticket number: press FUNC after each. ENTER FUNC To reprint, press ENTER . The receipt p t will print. To stop the reprint press CLEAR .
10.
The reprint is now complete. e te. Press CLEAR to returnto idle prompt.
ENTER
FUNC . ENTER
.
FUNC
Day Date
2.
1 = Print
3.
Enter Enter trans trans # # 12 12 3 sa le Visa $$$$$$ $$$$$$.$$
6.
Acct NBR Follows llows 1234567890123456
7.
Exp = MMYY123456 YY123456
8.
Employee = 123456 Ticket = 123 Print n t recei receipt? p t? Printing... 10. End of report
9.
DISPLAYLAST RESPONSE 1.
Pressthe FUNCTION key
FUNC
Enter the transaction number, or press
4.
The transaction number and type are displayed: press
6.
Visa $$$$$$ $$$$$$.$$
7.
ACCTNBR foll follows o ws 1234567890123456
8.
E xp xp - M MY MY Y
9.
Employ Employee = 123
then pressthe REPRINT/REDISPLAYkey,
DEF
1.
5.
6. 7. 8.
The total number and amount of voided transaction are displayed. Records this
16. Void 123 $$$$$$.$$
15.
The total net batch count and amount of purchase transactions are displayed.
D at e
Ti Ti me me
FUNC . ENTER
FUNC ENTER
to proceed.
ENTR ENTR 1 = Tip 2 = AMT
Time Time
3.
Enter Enter Tran #
4.
Tran 123 follows llows #123 sale
5.
Visa $$$$$$ $$$$$$.$$
6.
Acct NBR follows llows 1234567890123456
7.
E xp xp = M MY MY Y
FUNC
FUNC Review the expiration a tion date and authorization o n number, press ENTER FUNC E n te r t h e t i p a m ou n t: p r es s ENTER .
.
9. 10.
The transaction total, include tax and tip is displayed. To accept this amount press
.
FUNC ENTER .
8.
T ip i s 0 .0 .0 0
9.
Tip is $$.$$ $$.$$
10. TOTis $$$$$$.$$
11.
Please wait while the terminal updates the batch.
12.
To continue without printing a receipt prints, press: ENTER . To print a new receipt
13.
Please wait while the terminal n al prints receipt. p t.
14.
The editing of this transaction is now complete.To edit another transaction,
FUNC
for the edited transaction, press
QZ 1
11. Processing
.
12. PRTReceipt? 1 = Y 13. Printing... 14. Enter tran #
FUNC
17. Set 123 $$$$$$.$$
Day Date Date Edit Tran
2.
Review the transaction’s account number, press ENTER .
C o nf i r mt h e t i p a m ou n t FUNC ENTER
enter thetransaction number, press ENTER . To return to the idle prompt, press CLEAR .
18. End of report
VOID TRAN/DELETE BATCH - USE WITH CAUTION
The report is now complete. Press CLEAR to return to the idle prompt.
TERMINAL DISPLAY
WXY 9
1.
P r es s th e SE N D B AT C H k e y.
2.
Please wait while the terminal transmits t s the batch (unless e ss password is used).
1 2.
3. 4.
The termina e rminal will print a SEND BATCH report. The total a l amount received v ed by the host is display s played: press
3.
D ay ay D at e Ti me me Send Patch Proces Processing... Dialing... Waiting for answer... Transmitting... Receiving... Printi n ting... n g...
5.
If a batch reference number is returned from the host, it will be displayed: press
4. 5.
App $$$$$$.$$ $$.$$ Ref = 123456789012
6.
If a host message is returned, n ed, it will be displayed. To scroll forward through the message, press # . toscroll backward through the message, press
FUNC ENTER
FUNC ENTER
6.
Pressthe FUNCTION key
2.
Enter manager’s password: press
.
To avoida transaction: press 1
4.
If a transa r ansaction is being voided, enter the transaction number: press ENTER .
5.
The transaction o n number and type are displayed. If this is the transaction to be
FUNC
voided: press
FUNC . ENTER FUNC . ENTER
6.
Verify card type and total amount: press
7.
Verify the transaction’s date and auth code: press ENTER .
8.
Verify the expiration date and auth code: press FUNC .
9.
Verify that this is the correct transaction to be voided. Press ENTER
10.
The transaction has beenvoided.
11.
If the batch isto be deleted, verify that this isthe current batch to be deleted.
1.
Day Date Date Void/Delete
2.
MGR password
Trim im
3.
1 = Void Void
9 = Delete e te
4 . Vo id Enter Tran # 5.
Tran 123 follows llows #123 sale
6. 7. 8.
Visa $$$$$$ $$$$$$.$$ 1234567890123456 Exp = MMYY123 MMYY123456 456
9.
Void tran tran # 123 Processing... Prt Receipt? 1 = Y
FUNC
ENTER
Host Messa Message
If a BATCH REPORTis not run before a SEND BATCH is attempted, the terminal will display “must print batch” or “must check tots.” Press CLEAR, and run a BATCH REPORT before attempting the SEND BATCH again.
QZ
then press the void key,
FUNC (if option is enabled). ENTER WXI To delete the batch, press 9 .
3.
FUNC
with the void. Press ENTER
*
FUNC ENTER to returnto theidle
FUNC ENTER
1.
Press
FUNC
to continue n ue
to abort thevoid adn return to theidle prompt.
FUNC to continue with the delete. Press CLEAR ENTER
to abort the delete and
return to the idle prompt. 12.
D ay
to start at the beginning n ning of batch
1.
Review the card type and total amount. Asthe terminal lists information about the
FUNC
Once the host message has been reviewed, press prompt. The settlement is now complete
GHI 4 .
12. End of report
2 = Display
4. 5.
FUNC ENTER
3.
ACTION
Time me
FUNC then pressthe Edit/Tip key ENTER
t o e d ti t h e t i p a m ou n t
Enter Enter Tran Tran #
14.
If additional prompts appear while entering a Force, refer to the Optional Processing of the MagCard Plus Users’Manual
1.
QZ 1
TRN 123 sale
15. TYP123 $$$$$$.$$
16.
DEF 3 .
P r es s
5.
information: press ENTER .
FUNC Record this information: press ENTER .
REPRINT RECEIPT
Pressthe FUNCTION key
2.
3.
SEND BATCH
FUNC Pressthe FUNCTION key ENTER then pressthe REPRINT/RE N T/REDISPLAYkey
1.
14. CRD 123 $$$$$$.$$
The total number and amount by each card type are displayed. Redord this
complete. Press CLEAR to return to prompt.
1.
2 = Display ay
13. PUR 123 $$$$$$.$$
information: press ENTER .
FUNC ENTER
1 = Print
11. TRN 124 sale
FUNC . ENTER
The total number and amount of credit transactions are displayed. Record this
Amount Amount of of force?
6. Enter auth code 7. Proces Processing... 8 . T R = 99 99 9 AP = 123456 123456
2.
Trim Trim
10. Ticket = 123456
transactions are displayed. Record this information: press
13.
Day Date Date Batch Report
Depending on how the terminal’s system parameters are set, a transaction may be edited for tip amount, transaction amount, or not at all. If a transaction is to be edited for both tip and amount, the first prompt seen will be Enter = Tip 2 = Amt. You must edit tip and amount separately . Return to i dle prompt when one is complete and return t o step one to complete the other.
card: press
FUNC . ENTER
FUNC
Imprin Imprintt card
1.
. To display a y the batchreport, press ABC .
4.
Time
3.
5.
FUNC
5. 6.
7. 8.
To print the batch report, t , press
information: press ENTER .
If the card was not swipedthrough the terminal in the previous step, enter the card’s expiration date: press
Pressthe FUNCTION key
2.
12.
FUNC
attach the merchant copy of the printed receipt to the imprinted sales slip. 4.
1.
TERMINAL DISPLAY
FUNC ABC then press the BATCH REPORTS key, 2 . ENTER
1.
totals, press
4.
EDIT TIP/EDIT AMOUNT
ACTION
The batch has been deleted.
NOTE: A“Deleted” batch is not transmitted for processing.
10. Tran #123 Voided 11. Delete batch are you sure? 12. Batch Cleare e ared
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