Verifone Tranz Reference Guide

Verifone / Tranz

COMMUNICATION ERROR MESSAGES

ACTION 1. The terminal has not correctly received the host’s information. 2. The host has not correctly received the terminal’s information. 3. The host has been disconnected from the host before the transaction communication has been completed. 4. The terminal has lost communication with the host, due ti either the host hanging up or a problem with signal strength or registration. 5. The call was either not answered by the host or the terminal received a busy signal 6. The terminal did not receive the required information from the host within the specific timeout periods. 7. The terminal did not receive a response from the host within the specified timeout period 8. The terminal cannot dial out because the terminal’s line i s in use. Check connections.

TERMINAL DISPLAY 1. 2. 3. 4.

L o st C o mm w / ho s t

5. 6.

N o a ns we r N o EN Q f ro m ho s t

7. 8.

N o Re s p fr o m ho s t W ai t i ng f or l i ne

If any of these error messages appear on your display, retry transaction. If error message appears again, call customer service for assistance 1. Total transaction amount exceeds the total amount the terminal can store. If the amount exceeds $99,999.99, the terminal cannot process it. 2. There is no more room to store transactions. The batch must be settles. 3. The expiration date onthe credit card is older than the current date. Obtain another form of payment. 4. The credit card number indicates that the card typeis not allowed by the terminal. 5. The terminal calculated acheck digit that differs from the check digit embossed on the cardholder’s cards 6. The end of the batch has been encountered. 7. The edited transaction could not be rewritten 8. The terminal encountered an error while storing the transaction. Re-enter the entire transaction. 9. The edited t ed tip amount could not be written to the tip batch. 10. The purchase amount exceeds the HALO limit. These messages prompt the user to override. 11. The terminal does not have sufficient memory available to complete the transaction. A after running a BATCH REPORT, send the batch to free up memory 12. The expiration date is not a valid date. Check the expiration date on the card before reentering. Enter MMYY 13. The password entered is not valid. 14. The user’s response to the prompt is not valid. Review the prompt and respond accordingly. 15. The transaction number entered does not exist in the current batch. 16. The card numbers entered do not match the card numbers on the card’s mMagnetic strip. 17. The batch totalsmust be reviewed prior to SENDBATCH. 18. The batch totalsmust be printed prior to SENDBATCH. 19. There are no transactions storedin the terminal 20. There is no merchant I Dpresent for use with the cards type being used. 21. Anegative dollar amount was entered. 22. There is no tip batch for tip reporting. 23. The terminal has depletedthe amount of memory available for storing transactions. Run a Batch Report and settle the batch immediately 24. The printer is not turned onor the printer cable is not attached to the amount. 25. The terminal’s internal clock needsto be set. 26. The transaction is voided and cannot be edited or painted. 27. The tip batch could not be updated successfully. 28. The terminal’s storage capacity has been reached and no more transactions can be entered. Run a Batch Report and settle the batch immediately. 29. The first transaction stored in the current batch is no morethan 24 hours old. Runa Batch Report and settle the batch immediately. 30. The terminal is running out of room to store transactions. Runa Batch Report and settle the batch.

1.

A MT t o o l ar ar ge ge

2. 3.

B at ch ch i s f ul l C ar d e xp ir ed ed

4. 5.

C a rd n ot a l o we d C h ec k d i gi t ER R

6. 7. 8.

E nd of of ba ba tc tc h E R R u p da t in g TR N E R R w r it i ng Tr a n

9. 10.

E R R w r it i ng Tr a n Halo exceeded Override Halo? Insufficien f icient Mem

11.

MERCHANT SERVICES INC.

B a dR X C o mm u n B a dT X c o mm u n H o st D i s co n ne c t

PURCHASE (SWIPED ENTRY)

ACTION 1. 2.

S wi pe pe ca ca rd rd Key last 4 digits of card #: press

Invalid i d password Invalid i d response I n va l id t r a n # Mismatch digits Must check tots Must print batch No current batch N o mi d n i # No negative AMTS N o tp i b a tc h O u t of m e mo r y

24. 25. 26. 27. 28.

Printer not ready Set date and time Trans # si void Tip update ERR Send batchnow

29.

Settleto save $

30.

Send batchsoon

For additional TERMINALRESPONSES, refer to the MaGCard plus users’manual MagCard plus software is supported on the following terminates”: Tranz, 230, 380, 420, 460, and POS 500

FUNC ENTER

3.

Key amount of sale: press

4. 5.

Please wait while the terminal callsfor approval andprints a receipt. Transaction number and approval code aredisplayed. Referencenumber follows. If one is returned. The transaction is nowcomplete. Press

Day Time Date Purchase Enter Enter last 4 Amount Amount of sale? e? Proces Processing... g... T R = 00 A P = 12 34 34 56 56 REF = 123456789012

2. 3. 4. 5.

CLEAR to return to idle prompt

PURCHASE (MANUAL (MANUAL ENTRY) 1.

P r es s th e Pu r ch a se k ey .

2.

K e y i n t h e a m ou n t, p r es s

3.

Press

1 2 . I n va l id d a t e 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23.

TERMINAL DISPLAY 1.

FUNC ENTER

QZ 1 FUNC ENTER .

FUNC . If the card is present, be sure to imprint the card and attach the ENTER

merchant copy of printed receipted sales slip. FUNC

4.

Key in the card’s expiration date: press ENTER .

5.

K e y i n t h e a m ou n t o f s a e l : p r es s

FUNC . ENTER

1.

Day Date Date Purchase

2.

Enter Enter Account #

3.

Imprin Imprint card card

4.

Expiry date date:: MMYY

5.

Amount Amount of sale? e?

6.

Enter Enter street treet # Enter zip code

. 6.

7. 8.

FUNC

Merchant is prompted to enter street number and zip code: press ENTER after each entry

The terminal will display one of the following responses regarding theAVS request.

QZ 1

9.

Press

10. 11.

9 to cancel the transaction. Press wait while the terminal completes the transaction and prints a receipt. Transaction number and approval codes are displayed. Reference number follows,

to accept the AVS response and complete e te the transaction or press e ss

WXY

if one is returned. Thetransaction is now complete. Press CLEAR to return to idle prompt.

Time Time

7.

Exact Match Match Address Match Zip Match No Match Ver Unavailable Retry Error Ineligible Serv Unavailable 8 . 1 = Ac Ac ce ce pt pt 0 = Cancelled 9. Proces Processing 10. TR = 00 AP = 123456 REF = 123456789012

NOTE: In order to get the best rate available for an AVS transaction, merchant must enter a ticket number.

CREDIT / RETURN FUNC ENTER then press the credit key,

QZ 1

1.

Press the FUNCTIOn key

.

1.

2. 3.

Swipe card or key in account number FUNC If the card was not swiped, imprint the card, if present press ENTER .

2. 3.

Day Time Date Credit Enter account # Imprin Imprintt card

4.

Expiry Expiry date MMYY

5.

Amount Amount of credit?

FUNC

4.

Enter the expiration date if the card was not swiped: press ENTER .

5.

Enter the amount of the credit, t , press ENTER .

6. 7.

This message displaysas the terminal prints areceipt. FUNC The transaction number and transaction type are displayed. Press ENTER to return to the idle prompt.

FUNC

6. Proces Processing... 7 . T R = 99 99 9 credit

If additional prompts appear while entering a CREDIT, refer t o the Optional Processing of the MagCARD Plus Users’ Manual Remember to enter dollar amounts without a decimal. The terminal will automatically place the decimal.

AUTH ONLY

BATCH REPORTS

ACTION GHI 4

TERMINAL TERMINAL DISPLAY

1.

P r es s t h eA U TH O N LY k e y,

2.

Key in the account number or swipe the card through o ugh the terminal.

.

3.

FUNC Press . If the card was not swiped throughthe terminal, imprint the card ENTER

2.

Enter Enter account #

and attach the merchant copy of the printed receipt to the imprinted sales slip. If the card was not swiped through the terminal in the previous step, Enter the card’s expiration date: press FUNC .

3.

Imprin Imprint card card

4.

1.

ENTER

5. 6. 7.

FUNC Key in the amount of the authorization: o n: press . ENTER

Please wait while the terminal calls for authorization. Please wait while l e the receipt prints. Approval is displayed. Reference number follows, if one is returned. The

Day Date Auth only

Time me

Expiry date date MMYY

5. 6. 7.

Amount of auth? auth? Processing... g... Approval#123456 REF = 123456789012

transaction now complete. Press CLEAR to return to the idle prompt If a BATCH REPORTis not run before a SEND BATCH is attempted, the terminal will display “must print batch” or “must check tots.” Press CLEAR, and run a BATCH REPORTbefore attempting the SEND BATCH again.

FORCE ABC . 2

1.

Press the FORCEkey,

2.

Swipe card or key in account number.

3.

Press ENTER . If the card was not swiped through the terminal, imprint the card and

FUNC . ENTER

Day Date Date Force

2.

Enter amou amount nt

3.

To print or display the totals only, press

Key in the amount of the force: press ENTER . Enter the authorization codeobtained from the voice authorization center: press

QZ 1

2 QZ 1 . To print transactions details and

ABC . 2 FUNC

If a detail report is displayed a yed, press ENTER . toview the first transaction.

5.

FUNC Review the transaction number and type: press ENTER .

6.

Review the card type and total amount: press

7.

FUNC Review the account number: press ENTER .

4.

Expiry Expiry date MMYY

8.

FUNC Review the expiration a tion date and approval number: press ENTER .

9.

Display a y repeats with each transaction: press

FUNC . ENTER

10.

T h e re p or t i s c om p le t e

11.

If a totals report is displayed, thetotal number andamount of purchase

Please wait while the receipt prints. Transaction number and approval code are displayed. Thetransaction is now

FUNC

QZ 1

2.

To reprint a receipt, press

3.

Enter the transaction number of the transa r ansaction to be reprinted, press

.

4.

FUNC Confirm r m the transaction number and type: press ENTER .

5.

Confirm r m the card type and total amount: press FUNC

6.

FUNC Confirm r m the account number: press ENTER .

7.

Confirm r m the expiration date and auth code: press ENTER .

8. 9.

Confirm r m the employee and ticket number: press FUNC after each. ENTER FUNC To reprint, press ENTER . The receipt p t will print. To stop the reprint press CLEAR .

10.

The reprint is now complete. e te. Press CLEAR to returnto idle prompt.

ENTER

FUNC . ENTER

.

FUNC

Day Date

2.

1 = Print

3.

Enter Enter trans trans # # 12 12 3 sa le Visa $$$$$$ $$$$$$.$$

6.

Acct NBR Follows llows 1234567890123456

7.

Exp = MMYY123456 YY123456

8.

Employee = 123456 Ticket = 123 Print n t recei receipt? p t? Printing... 10. End of report

9.

DISPLAYLAST RESPONSE 1.

Pressthe FUNCTION key

FUNC

Enter the transaction number, or press

4.

The transaction number and type are displayed: press

6.

Visa $$$$$$ $$$$$$.$$

7.

ACCTNBR foll follows o ws 1234567890123456

8.

E xp xp - M MY MY Y

9.

Employ Employee = 123

then pressthe REPRINT/REDISPLAYkey,

DEF

1.

5.

6. 7. 8.

The total number and amount of voided transaction are displayed. Records this

16. Void 123 $$$$$$.$$

15.

The total net batch count and amount of purchase transactions are displayed.

D at e

Ti Ti me me

FUNC . ENTER

FUNC ENTER

to proceed.

ENTR ENTR 1 = Tip 2 = AMT

Time Time

3.

Enter Enter Tran #

4.

Tran 123 follows llows #123 sale

5.

Visa $$$$$$ $$$$$$.$$

6.

Acct NBR follows llows 1234567890123456

7.

E xp xp = M MY MY Y

FUNC

FUNC Review the expiration a tion date and authorization o n number, press ENTER FUNC E n te r t h e t i p a m ou n t: p r es s ENTER .

.

9. 10.

The transaction total, include tax and tip is displayed. To accept this amount press

.

FUNC ENTER .

8.

T ip i s 0 .0 .0 0

9.

Tip is $$.$$ $$.$$

10. TOTis $$$$$$.$$

11.

Please wait while the terminal updates the batch.

12.

To continue without printing a receipt prints, press: ENTER . To print a new receipt

13.

Please wait while the terminal n al prints receipt. p t.

14.

The editing of this transaction is now complete.To edit another transaction,

FUNC

for the edited transaction, press

QZ 1

11. Processing

.

12. PRTReceipt? 1 = Y 13. Printing... 14. Enter tran #

FUNC

17. Set 123 $$$$$$.$$

Day Date Date Edit Tran

2.

Review the transaction’s account number, press ENTER .

C o nf i r mt h e t i p a m ou n t FUNC ENTER

enter thetransaction number, press ENTER . To return to the idle prompt, press CLEAR .

18. End of report

VOID TRAN/DELETE BATCH - USE WITH CAUTION 

The report is now complete. Press CLEAR to return to the idle prompt.

TERMINAL DISPLAY

WXY 9

1.

P r es s th e SE N D B AT C H k e y.

2.

Please wait while the terminal transmits t s the batch (unless e ss password is used).

1 2.

3. 4.

The termina e rminal will print a SEND BATCH report. The total a l amount received v ed by the host is display s played: press

3.

D ay ay D at e Ti me me Send Patch Proces Processing... Dialing... Waiting for answer... Transmitting... Receiving... Printi n ting... n g...

5.

If a batch reference number is returned from the host, it will be displayed: press

4. 5.

App $$$$$$.$$ $$.$$ Ref = 123456789012

6.

If a host message is returned, n ed, it will be displayed. To scroll forward through the message, press # . toscroll backward through the message, press

FUNC ENTER

FUNC ENTER

6.

Pressthe FUNCTION key

2.

Enter manager’s password: press

.

To avoida transaction: press 1

4.

If a transa r ansaction is being voided, enter the transaction number: press ENTER .

5.

The transaction o n number and type are displayed. If this is the transaction to be

FUNC

voided: press

FUNC . ENTER FUNC . ENTER

6.

Verify card type and total amount: press

7.

Verify the transaction’s date and auth code: press ENTER .

8.

Verify the expiration date and auth code: press FUNC .

9.

Verify that this is the correct transaction to be voided. Press ENTER

10.

The transaction has beenvoided.

11.

If the batch isto be deleted, verify that this isthe current batch to be deleted.

1.

Day Date Date Void/Delete

2.

MGR password

Trim im

3.

1 = Void Void

9 = Delete e te

4 . Vo id Enter Tran # 5.

Tran 123 follows llows #123 sale

6. 7. 8.

Visa $$$$$$ $$$$$$.$$ 1234567890123456 Exp = MMYY123 MMYY123456 456

9.

Void tran tran # 123 Processing... Prt Receipt? 1 = Y

FUNC

ENTER

Host Messa Message

If a BATCH REPORTis not run before a SEND BATCH is attempted, the terminal will display “must print batch” or “must check tots.” Press CLEAR, and run a BATCH REPORT before attempting the SEND BATCH again.

QZ

then press the void key,

FUNC (if option is enabled). ENTER WXI To delete the batch, press 9 .

3.

FUNC

with the void. Press ENTER

*

FUNC ENTER to returnto theidle

FUNC ENTER

1.

Press

FUNC

to continue n ue

to abort thevoid adn return to theidle prompt.

FUNC to continue with the delete. Press CLEAR ENTER

to abort the delete and

return to the idle prompt. 12.

D ay

to start at the beginning n ning of batch

1.

Review the card type and total amount. Asthe terminal lists information about the

FUNC

Once the host message has been reviewed, press prompt. The settlement is now complete

GHI 4 .

12. End of report

2 = Display

4. 5.

FUNC ENTER

3.

ACTION

Time me

FUNC then pressthe Edit/Tip key ENTER

t o e d ti t h e t i p a m ou n t

Enter Enter Tran Tran #

14.

If additional prompts appear while entering a Force, refer to the Optional Processing of the MagCard Plus Users’Manual

1.

QZ 1

TRN 123 sale

15. TYP123 $$$$$$.$$

16.

DEF 3 .

P r es s

5.

information: press ENTER .

FUNC Record this information: press ENTER .

REPRINT RECEIPT

Pressthe FUNCTION key

2.

3.

SEND BATCH

FUNC Pressthe FUNCTION key ENTER then pressthe REPRINT/RE N T/REDISPLAYkey

1.

14. CRD 123 $$$$$$.$$

The total number and amount by each card type are displayed. Redord this

complete. Press CLEAR to return to prompt.

1.

2 = Display ay

13. PUR 123 $$$$$$.$$

information: press ENTER .

FUNC ENTER

1 = Print

11. TRN 124 sale

FUNC . ENTER

The total number and amount of credit transactions are displayed. Record this

Amount Amount of of force?

6. Enter auth code 7. Proces Processing... 8 . T R = 99 99 9 AP = 123456 123456

2.

Trim Trim

10. Ticket = 123456

transactions are displayed. Record this information: press

13.

Day Date Date Batch Report

Depending on how the terminal’s system parameters are set, a transaction may be edited for tip amount, transaction amount, or not at all. If a transaction is to be edited for both tip and amount, the first prompt seen will be Enter = Tip 2 = Amt. You must edit tip and amount separately . Return to i dle prompt when one is complete and return t o step one to complete the other.

card: press

FUNC . ENTER

FUNC

Imprin Imprintt card

1.

. To display a y the batchreport, press ABC .

4.

Time

3.

5.

FUNC

5. 6.

7. 8.

To print the batch report, t , press

information: press ENTER .

If the card was not swipedthrough the terminal in the previous step, enter the card’s expiration date: press

Pressthe FUNCTION key

2.

12.

FUNC

attach the merchant copy of the printed receipt to the imprinted sales slip. 4.

1.

TERMINAL DISPLAY

FUNC ABC then press the BATCH REPORTS key, 2 . ENTER

1.

totals, press

4.

EDIT TIP/EDIT AMOUNT

ACTION

The batch has been deleted.

NOTE: A“Deleted” batch is not transmitted for processing.

10. Tran #123 Voided 11. Delete batch are you sure? 12. Batch Cleare e ared