VAS-PC Java Error.pdf

Service Information Special Tools and Equipment

Number: VSE-10-14

Subject: VAS 505X & 6150

Date: May 7, 2010

VAS-PC Java Version Error Messages

Notes:  The following procedures must only be performed by advanced users or IT professionals.  Read the information that follows in its entirety before proceeding with any instruction steps.  Should you have any questions or concerns on the following procedures, call the DTSS team at 800-896-1298 for assistance.

1. Introduction The VAS-PC program installed on VAS 505X and 6150 diagnostic devices relies on a specific Java version to execute various commands as well as display information in a desired format via Java Virtual Machine (JVM). It is critical that the device has the required version of Java installed for the program to operate successfully.

2. Symptoms Various error messages generated by either the VAS-PC application or Windows operating system will indicate a problem with the installed Java version. Examples: During GFF/GF sessions, the device returns a VAS-PC error message starting with:  “ASAM-MCD ……”  “EDIABAS……” When attempting to clear faults during GFF or VSD sessions, the device returns a Windows error message starting with:  “VASEGD.exe ……”  “GFS.exe….” In all cases, click on the VAS-PC or Windows error message “Details” button to confirm if the issue is related to, or caused by the installed Java version.

3. Cause If any of the above error message details mention a Java issue, the Java version being used by JVM is not allowing proper VAS-PC functions. It is likely that an incompatible Java version was inadvertently installed while the device was connected to the dealership network.

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ver1.2

© 2010 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information 4. Solution Overview: -

Check and Uninstall Existing Java Version

-

Download and Install Java v1.4.2_15 Confirm Java settings in DTS Configurator

…………….4.1 …………….4.2 …………….4.3 …………….4.4

Turn Off “Automatic Updates” in Windows Notes:  The procedure to uninstall, download and reinstall Java v1.4.2_15 on VAS 505X and 6150 devices is the same.  The initial procedure to confirm Java settings in the DTS Configurator is different on VAS 5052/5051B and 5052A/6150.

4.1 - Check and Uninstall Existing Java Version Prerequisites:  

Device plugged in or power adapter connected. Ethernet cable connected and dealership network available.

1. From the Windows desktop, select Start. 2. Navigate through > Settings > Control Panel > Add/Remove Programs. 3. Scroll down program list and check Java 2 Runtime Environment version. 4. If Java version indicated is not v1.4.2_15, uninstall existing version. 5. Select Java 2 Runtime Environment (dark blue highlight will appear). 6. On the right side of the highlighted area, click the “Remove” button and follow the prompts to remove Java. 7. When removal is complete, close the Add/Remove Programs window.

4.2 - Download and Install Java v1.4.2_15 1. From the Windows desktop, launch Internet Explorer. 2. Enter the following address: http://java.sun.com/products/archive/j2se/1.4.2_15/index.html 3. Under the highlighted heading “J2RE 1.4.2_15”, click on “Download J2RE”.

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Service Information 4. Select “Windows” from the “Platform” dropdown and click agreement with the Software License. 5. Select Continue.

6. From the “Optional Files” section, select “Windows Online Installation”. 7. Click file “j2re-1 . 4 . 2 _ 15-windows-i586-p-iftw.exe”.

8. Select “Run” to begin the installation. Follow the prompts for a typical installation. 9. When installation is complete, close the Internet Explorer window. 10. From the Windows desktop, select Start. 11. Navigate through > Settings > Control Panel > Add/Remove Programs. 12. Scroll down program list and check Java 2 Runtime Environment version. 13. If Java version indicated is v1.4.2_15, the installation was successful.

4.3 - Confirm Java Settings in DTS Configurator VAS 5052 & VAS 5051B: 1. From the Windows desktop, select My Computer. 2. On VAS 5052: Launch On-Screen Keyboard. 3. Navigate through > C:\ > SIDIS > home >DBaseSys2 > DTS7 > bin. 4. Locate and click “DTS Configurator.exe” to launch the Configurator window.

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Service Information VAS 5052A and 6150: 1. On VAS 5052A: Launch On-Screen Keyboard. 2. From the Windows desktop, launch DTS Configurator.

Continuation for all devices: 1. Select Java Settings.

2. Note the base Java version indicated in the JVM window:

 If the version indicated is 1.4 (as illustrated above), no further action is necessary. Close all windows.  If the version displayed is not 1.4, proceed as follows: 3. Click Change. 4. From the “JVM Choice” window, select/highlight the indicated version and click Delete. 5. From the “JVM Choice” window click Add. 6. In the “Add JVM” window “Location” field, use the keyboard to enter the following: C:\Program Files\Java\j2re1.4.2_15.

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Service Information 7. In the “Name” window, enter “1.4”. 8. Click OK.

9. Select/highlight Name and Location entry in “JVM choice” window. 10. Click OK.

11. Save changes when prompted. 12. Close all windows.

4.4 - Turn Off “Automatic Updates” in Windows VAS 5052 & 5051B: 1. From the Windows desktop, select Start. 2. Navigate through > Settings > Control Panel > Automatic Updates.

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Service Information 3. Ensure that the “Keep my computer up to date….” box is unchecked. 4. Click Apply or OK as necessary.

5. Close all windows

VAS 5052A & 6150: 1. From the Windows desktop, select Start. 2. Navigate through > Settings > Control Panel > Automatic Updates. 3. Ensure that Turn off Automatic Updates is selected. 4. Click Apply or OK as necessary.

5. Close all windows. Page 6 of 6 © 2010 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.