Bill no: 0079591406
| Bill period: 25.01.14 to 24.02.14 | Bill date: 25.02.14 | Your talkplan: ST_kar_MV_Standard299 (details on page 3)
6 1 Mr. AYUSH GUPTA
Vodafone no. 9739645064
Happy to help NO 52,2ND MAIN 2ND MAIN 2ND D CRS MARUTHI LAYOUT BTM 1 ST STAGE BTM LAYOUT BANGALORE 560029A
sms BILL to 111 (toll free). Email us at
[email protected] Call on 98860 98860 or 111. For best talkplan, sms BEST FIT to 111(toll free).
Amount due: Rs 476.41 Due date: 15.03.14
Relationship no. 5.21584.00.00.100017
Previous balance
-
926.25
Payments
+
926.25
Adjustments
0.00
+
Charges for this bill period
476.41
=
Amount due on or before 15.03.14
Amount due after 15.03.14
476.41
526.41
Pay previous balance if any, immediately to avoid disconnection. Pay your current charges by 15.03.14 to avoid late payment charges.
Summary of charges for this bill period (Rs) One time charges
0.00
Monthly charges
424.00
Usage charges
0.00
Messaging charges
0.00
Conference call charges
0.00
Roaming charges
0.00
Discounts / other charges
0.00
Misc credits / charges
0.00
Sub total
424.00
Tax
52.41
Total
476.41
Payment Slip: Vodafone no. 9739645064
Tear this slip off and return it with your payment. Be sure not to staple.
Relationship no. 5.21584.00.00.100017
Due date 15.03.14
Bill date 25.02.14
Amount due Rs 476.41
Cheque / DD should be payable to "Vodafone no.9739645064"
Cheque / DD no. Dated Bank Branch Dropped your cheque at the last minute ? sms CHQ to 111(toll free) and check your account credit Vodafone South Ltd,3rd Floor,Sunningdale,Embassy Golf links Business Park,Off intermediate Ring Road,Bangalore 560071. Regd Office C 48 Okhla Industrial Area, Phase II, New Delhi – 1100020. Service tax regn: (TSU)/AABCB5847LST005
pg 1 of 5
We're happy to help
Helpful information for you
Whenever and wherever you need any assistance, we are always close by. All you have to do is get in touch with us and we will be happy to help. For details on your account dial *111#.
Reporting loss of SIM
For information or queries on our products and services, log on to www.vodafone.in or call Vodafone Care (General Information Number) on 111 from your Vodafone mobile. Else call 98860 98860 from any other network. When you choose to speak to an agent, charges of 50p/3min will apply. For complaints, service activation/deactivation and tariff change requests call 198 (toll free Consumer Care Number) from your Vodafone mobile phone.
Moving home?
Call Vodafone Care immediately at 111 or 98860 98860 and inform us. You will get a confirmation from us and will only be charged for calls made up to next 24 hours. Reconnection charge If your phone got disconnected for non-payment of the bill, get reconnected by paying Rs 150 + tax as per government regulations. Bounced cheque charges If any cheque of yours returns unpaid by your bank you'll be charged up to Rs 200. It may also result in withdrawal of services. Receipt of the bill
Don’t forget to inform us about your new address. To know more, sms ADD to 111 (toll free).
Your bill is generated on the bill date as shown on the face of the bill. In case you do not receive your bill as specified, call our dedicated complaint desk at 198. This will help avoid unnecessary late payment charges.
Proof of new address is mandatory.
Dynamic credit limit
Write to us at Manager ,Customer Service, Vodafone South Limited, Maruthi Infotech Centre, 11/1,12/1, Koramangala Intermediate Ring Road, Amar Joythi Layout, Bangalor-560071. Email us:
[email protected] Fax: 080 7171 1010 Be sure to get the docket number (your unique complaint/request number) for your complaint/request which you need for all future communication. There is nothing to worry about because, no matter what the problem is, we will take care of it. If you are not too happy with our responses, do contact our Nodal Officer. Name: Mr. Thannasiappan. C Phone: 080 7171 1111/ Fax: 080 7171 1010 Email:
[email protected]
To find your dynamic credit limit, sms BILL to 111 (toll free). Your dynamic credit limit depends on the security deposit you've paid, your average monthly usage, payment track record and on how long you've been with us. Vodafone may at its discretion, allow usage (including voice, SMS, VAS and data) beyond the dynamic credit limit (DCL) on a month to month basis without changing the DCL assigned to you. Hence the DCL may not restrict your usage. Due to unavoidable reason/reasons beyond our control (system related) the intimation regarding utilisation of DCL may be delayed/deferred. Your payment will be basis actual calls made. To increase your dynamic credit limit you have to make an additional payment towards your security deposit or subscribe to standing instructions to your credit card or bank. You can also increase your credit limit by sending an sms IL to 111. Ex. To increase your credit limit to Rs 2000 send sms IL 2000 to 111.
You can make an appeal to our Appellate Authority. The appeal form for complaints can be downloaded from our website. Name: Mr.Binoy George Designation: General Manager-Customer service Fax: 080 7171 1010 Email:
[email protected]
You can also decrease your credit limit by sending an sms DL to 111. Ex. To decrease your credit limit to Rs 1000 send sms DL 1000 to 111. To know more, call us on 98860 98860 or visit us at www.vodafone.in. You can also email us at
[email protected]
Contact them with the docket number, anytime from Monday to Friday (9.30 am to 6.00 pm) at the above given address.
Part payment We don't accept part payment of monthly bills. So don't forget to pay the full bill amount before the due date to enjoy uninterrupted service. If your usage has crossed your dynamic credit limit, please arrange to pay immediately.
Quick tips
Want a duplicate bill? Log on to www.vodafone.in/myvodafone or call 111 Charges as applicable. Available only for bills of last 12 months. Bill in your mother tongue? To get your bill in your mother tongue, sms LBILL to 111 (toll free). Choose from 9 regional languages. Duplicate bills only available in English. Need an itemised bill? To get a detailed itemised bill, sms ACT IB to 111 (toll free) Charges as applicable. ISD calls* Have family or friends living abroad? To call them, sms ACT ISD to 111 (toll free) and activate ISD calls on your Vodafone mobile phone. International Roaming* To activate your International Roaming whenever you fly out of the country, sms IR to 111 (toll free). *Deposits as applicable.
Complaints and Requests To check the status of your complaints and requests for the last 3 months, log onto My Vodafone. Select Complaints and Requests under the My Account - Support section. If you don't wish to receive commercial communications calls or SMS, you can register in either of the following categories: 1. Fully Blocked Category- stoppage of all commercial Calls/SMS. 2. Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences. SMS HELP DND TO 1909 to know the options. All contents of this bill will be deemed correct by you if you don't inform us of any discrepancy within the due date.
Need help in understanding Bill terms? sms BILLTERMS to 111 (toll free).
About your tariff plans • no migration fee for migration to any plan. • • • • •
no change in your tariff plan for 6 months from enrolment of tariff (excluding ISD and Roaming rates). no charge to be levied for any service without your explicit consent. refund of security deposit within 60 days of closure of the account, beyond which we will pay you 10% interest on the deposit. tariff plan change will be done from your billing cycle. no free or discounted SMS will be available to existing and new customers who subscribe to or have subscribed to SMS promos, bonus cards etc on occasions like New Year, Dassera, Diwali, New Year’s Eve. SMS rates of 1/1.5/5 will apply for local/national/International SMS are applicable on these days.
Many ways to pay your Vodafone bill Quick bill pay You can now pay your Vodafone bill in two quick ways • on Vodafone live! from your Vodafone mobile phone. Just sms QUICKPAY to 111 (toll free). • on www.vodafone.in using your credit card, debit card or netbanking. Pay on IVR Paying your bills is now just a call away. Just call 111 on your Vodafone mobile phone, dial 1, and follow the instructions to pay your bill by credit card. Direct Debit Direct Debit makes your life easy. Give standing instructions to automatically debit your bill amount from your bank or credit card account. Call 111 for details or fill up and submit the Bank account form at your nearest Vodafone Store.
Pay online Log on to My Vodafone on www.vodafone.in/myvodafone and pay online. Net banking You can also pay your bill online through your bank’s net banking service. Contact your bank for more details. Pay at Vodafone Stores Pay by cash, cheque or credit card at Self Service Kiosks or Vodafone Stores. Or simply drop your cheque or payment slip at the Payment Drop Box. Easy Bill Pay retail shops and eTopUp retail shops accept cash payment. sms STORE to 111 (toll free) to find your nearest Vodafone Store/Vodafone Mini Store.
Your usage details Mr. AYUSH GUPTA
Vodafone no. 9739645064 Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds Dynamic credit limit: Rs 3500 ( for details refer back of page 1)
Relationship no. 5.21584.00.00.100017 Your talk plan: ST_kar_MV_Standard299 Monthly Charges
Charges (Rs)
MI_C_V_125_30d_R1GB_2G Sub total
(25.01.14 to 24.02.14)
Monthly Rental
(25.01.14 to 24.02.14)
Reversals (Rs)
125.00 125.00 299.00 299.00
Sub total Total
424.00
Usage charges Local STD
VF Mobile Connect
Net charges (Rs)
Duration (min:sec) 99:00 500:00
Charges (Rs) 32.50 250.00
Discounts (Rs) 32.50 250.00
Net charges (Rs) 0.00 0.00
Usage (in GB) 0.19
Charges (Rs) 395.44
Discounts (Rs) 395.44
Net charges (Rs) 0.00
677.94
677.94
0.00
Nos. 14 2
Discounts (Rs) 6.60 1.20
Net charges (Rs) 0.00 0.00
16
7.80
0.00 (Rs)
Usage (in KB) 197720
Data Conversion: 1MB = 1,024KB; 1GB = 1,024MB /1,048,576KB
Total Messaging charges SMS - local SMS - national Total Tax Service Tax@ 12.36% inclusive of Education & SHE Cess Total
52.41 52.41
Payment details
Date
Payment received
07.02.14
(Rs) 926.25
Total 926.25 Note: If your tariff plan offers you free SMS, BlackBerry and/or GPRS, details of the usage are not provided in this itemized bill. These details can be found in your Vodafone bill downloadable from My Vodafone on www.vodafone.in
sms BILL to 111 (toll free) for bill information
pg 3 of 5
Itemised calls Mr. AYUSH GUPTA Relationship no. 5.21584.00.00.100017 DD/MM/YY-Time 9739645064
Number
Vodafone no. 9739645064 Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds ( for details refer back of page 1) Duration (min:sec)
Charges (Rs)
Details of free usage
9739645064
Outgoing calls Local 25/01/14-12:40:12 25/01/14-15:22:28 27/01/14-13:18:43 01/02/14-14:37:03 01/02/14-21:42:53 08/02/14-18:21:43 08/02/14-20:20:02 13/02/14-12:54:23 13/02/14-13:42:16 17/02/14-17:39:55 19/02/14-12:15:53 19/02/14-14:03:02 19/02/14-17:59:03 19/02/14-18:06:26 20/02/14-13:35:08 22/02/14-15:10:01 23/02/14-16:37:42 24/02/14-14:12:12 24/02/14-19:10:40 Total STD 25/01/14-15:56:46 25/01/14-17:24:28 25/01/14-17:34:53 25/01/14-19:18:29 25/01/14-22:29:48 26/01/14-10:37:37 26/01/14-17:40:36 27/01/14-17:40:23 27/01/14-22:36:55 28/01/14-16:11:24 28/01/14-17:47:43 28/01/14-21:04:36 29/01/14-09:39:55 29/01/14-17:34:07 29/01/14-21:52:14 30/01/14-18:15:06 30/01/14-18:22:36 31/01/14-17:52:28 31/01/14-21:22:39 31/01/14-21:37:11 01/02/14-13:03:55 01/02/14-14:23:18 01/02/14-14:49:59 01/02/14-18:38:31 01/02/14-20:02:41 01/02/14-20:03:48 02/02/14-12:04:53 02/02/14-20:18:01 02/02/14-21:38:08 03/02/14-18:55:24 04/02/14-09:06:44 04/02/14-09:35:45 04/02/14-17:42:25 04/02/14-18:49:13 04/02/14-19:06:12 04/02/14-19:07:39 04/02/14-19:13:03 04/02/14-21:11:49 05/02/14-19:09:43 05/02/14-19:12:02 05/02/14-19:15:14 06/02/14-17:48:25 06/02/14-18:14:37
919742564869 919742564869 09742564869 #9632478555 #9632478555 08026684707 08022451899 #07795866738 #07795866738 08884157560 #919902733997 #919901936363 #919902733997 #919902733997 #919902733997 #918892140788 #919902733997 919060749229 #919902733997
11
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11
19 Calls #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #09763392546 #09026651821 #919763392546 #919763392546 #919936818289 #919936818289 #919936818289 #09794352538 #919936818289 #919936818289 #919936818289 #09335070325 #919936818289 #919936818289 #919936818289 #09763392546 #09763392546 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #09026651821 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #09725393561 #07417049611 #919936818289 #919936818289
DD/MM/YY-Time
21
21
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1:00 1:00 4:00 6:00 3:00 16:00 4:00 1:00 1:00 1:00 3:00 2:00 4:00 1:00 2:00 1:00 8:00 1:00 5:00
0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0**
65:00
0.00
2:00 4:00 2:00 2:00 2:00 6:00 1:00 10:00 4:00 1:00 5:00 5:00 1:00 2:00 3:00 5:00 3:00 21:00 4:00 2:00 9:00 1:00 7:00 24:00 1:00 1:00 10:00 2:00 3:00 8:00 1:00 2:00 5:00 10:00 1:00 2:00 9:00 5:00 2:00 3:00 5:00 9:00 1:00
0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0**
STD 06/02/14-21:29:44 07/02/14-18:24:01 07/02/14-19:39:14 08/02/14-14:32:48 09/02/14-19:42:28 09/02/14-19:43:04 10/02/14-18:20:44 11/02/14-18:00:14 11/02/14-21:21:02 12/02/14-18:05:11 13/02/14-18:26:03 13/02/14-20:46:03 13/02/14-21:35:36 14/02/14-13:44:54 14/02/14-14:10:52 14/02/14-19:23:37 14/02/14-20:45:35 15/02/14-11:00:53 15/02/14-11:03:15 15/02/14-16:46:05 15/02/14-16:53:31 15/02/14-16:55:22 15/02/14-16:58:15 15/02/14-18:33:18 15/02/14-20:11:25 15/02/14-21:40:19 15/02/14-22:29:00 16/02/14-10:28:12 16/02/14-17:28:24 16/02/14-22:01:46 17/02/14-12:28:21 17/02/14-18:55:13 18/02/14-10:26:03 18/02/14-12:18:40 18/02/14-13:35:56 18/02/14-18:58:32 18/02/14-21:15:15 19/02/14-18:37:37 20/02/14-00:01:36 20/02/14-00:11:06 20/02/14-07:24:25 20/02/14-13:41:14 20/02/14-15:03:52 20/02/14-15:36:01 20/02/14-17:40:42 20/02/14-17:47:51 20/02/14-18:27:25 20/02/14-18:34:30 20/02/14-18:53:30 20/02/14-21:25:05 20/02/14-22:31:34 21/02/14-13:33:34 21/02/14-14:49:17 21/02/14-19:11:55 22/02/14-13:57:53 22/02/14-17:13:12 22/02/14-20:02:10 23/02/14-11:10:08 23/02/14-13:11:19 24/02/14-18:39:19 24/02/14-22:57:35 Total
Number
#919936818289 #919936818289 #919936818289 #919936818289 #919026651821 #919026651821 #919936818289 #919936818289 09838020999 #919936818289 #919936818289 #919936818289 #919335070325 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #09026651821 #08477009778 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 918588850205 #09335070325 #919936818289 #919936818289 #09335070325 #919026651821 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #919454152177 #918868864849 #919936818289 918588850205 #919936818289 #919936818289 #919027064676 #919415920065 #919936818289 #919450918183 #917620141117 #919936818289 #919936818289 #918090704970 #919936818289 #919936818289 #919936818289 #919936818289 #919936818289 #09763392546 #919936818289 #919936818289
21
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21
104 Calls
GPRS (Usage in KB) 25/01/14
Duration (min:sec)
Charges (Rs)
5:00 1:00 11:00 10:00 1:00 11:00 5:00 13:00 4:00 6:00 7:00 2:00 1:00 2:00 2:00 4:00 5:00 2:00 2:00 1:00 2:00 3:00 9:00 2:00 2:00 2:00 1:00 10:00 1:00 4:00 3:00 6:00 2:00 1:00 3:00 5:00 10:00 2:00 6:00 1:00 1:00 2:00 1:00 1:00 7:00 5:00 7:00 2:00 4:00 10:00 5:00 6:00 3:00 17:00 2:00 8:00 2:00 6:00 3:00 31:00 1:00
0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0**
500:00
0.00
Usage (in KB) 7490
Charges (Rs) 0**
Details of free usage
VF Mobile Connect
40
** indicates calls at discounted rate # indicates calls to mobile numbers not on Vodafone
sms BILL to 111 (toll free) for bill information
pg 4 of 5
Itemised calls Mr. AYUSH GUPTA Relationship no. 5.21584.00.00.100017 DD/MM/YY-Time 9739645064
Number
Total
Duration (min:sec)
Charges (Rs)
Usage (in KB) 5840 8260 7480 8550 9350 14970 16570 540 5220 3420 3880 6180 5960 2350 3310 5170 5760 7180 3890 4690 4080 1480 7080 7270 12720 10670 7080 500 3700 7080
Charges (Rs) 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0** 0**
197720
0.00
Details of free usage
GPRS (Usage in KB) 26/01/14 27/01/14 28/01/14 29/01/14 30/01/14 31/01/14 01/02/14 02/02/14 03/02/14 04/02/14 05/02/14 06/02/14 07/02/14 08/02/14 09/02/14 10/02/14 11/02/14 12/02/14 13/02/14 14/02/14 15/02/14 16/02/14 17/02/14 18/02/14 19/02/14 20/02/14 21/02/14 22/02/14 23/02/14 24/02/14
Vodafone no. 9739645064 Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds ( for details refer back of page 1)
VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect VF Mobile Connect 31 Calls
40
40
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40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
40
** indicates calls at discounted rate
sms BILL to 111 (toll free) for bill information
pg 5 of 5
