UNIDAD III Evolución de La Calidad

 

AXC^XRDQ DK^LJXDQ7 AMLKD Amlkd euh ukd nh cds prlohrds jrdknhs alvlclzdalikhs. \d hxlstd Arlsi. uk hsdni amlki dcrhnhnir nhc sljci 24 dkhs nh Cis prinuais Amlkis dcadkzdrik uk dctsloi klvhc, sibrh ini dcjukis aioi cd shnd, cd ahräolad, hc pdphc y cd drqulhaurd. Cis hsäkndrhs nh adclndn hrdk hsdbchalnis pir nharhis y chyhs, y sh lopikïdk phkds shvhrds d qulhkhs ki cis auopclhrdk. Nh mhami, mdbïd lksphairhs quh sh hkadrjdbdk nh aiksadr dquhccis prinuais quh ki auopcïdk aik cds hsphaladalikhs nh nlamis nharhis. Hk hc dôi 4466 D.A., sh pubclañ uk niauohki quh hsdbchaïd rhjcds y hsphaladalikhs pdrd cd drqulhaurd (hsphaldcohkh pdrd hnlalis p÷bclais y rhcljlisis)7 cd adkndn y cd adclndn nh cis odhrldchs nh aiksruaalñk, nhairdalñk, ohnlnds, haìhrd. Qh nhsarlbïd uk slshod nh drqulhaurd aikialni aioi niu-jikj ouy uclzdni pdrd

 

HXRIVD IAALNHK^DC7 DCHODKLD H LKJCD^HRRD ^rds cd adïnd nhc lophrli riodki, jrdk pdrh nh cis hchohkis quh aikeirodbdk su irjdklzdalñk sh phrnlhrik, dchs aioi hc slshod ukladni nh ohnlnds, cd dnolklsrdalñk p÷bclad y cis oìinis hsdkndrlzdnis pdrd cd aiksruaalñk aiksruaalñ k nh adolkis y hnlalis. Bdgi hsh hsquhod, hc prinuair y hc aiksuolnir sh aikiaïdk y ahrrdbdk hc rdi adrd d adrd. Cd adclndn hrd lksphaalikdnd aik cis shknis. Hsh hsquhod hs aikialni aik hc ìrolki advhdt hoptir   y sljklad quh hs rhspiksdblclndn nhc aioprdnir sl dnqulhrh dcji aik buhkd i odcd adclndn, yd quh uvi cd ipiruklndn nh rhvlsdrci dkhs nh pdjdrci Qljulhkni hc oinhci nh Gurdk aikialni aioi  ehnnbda` ciip, vhois quh adsl inis cis hchohkis quh aiopikhk hc aikric nh cd adclndn hrdk hghaudnis pir ìc olsoi. Hc drhsdki hrd su pripli –aclhkh lkhrki‟. Vir hghopci, sl pdrd hcdbirdr uk prinuai sh rhquhrïdk 16 pdsis y dcj÷k nhehai hk hc pdsi 44 dehadbd dc pdsi 2>, hc olsoi drhsdki pinïd nhsaubrlrci y sicualikdrci.

Hc slsthod nh prinuaalñk drthsdkdc sh vicvlñ ibsichti d pdrtlr nh cd Rhvicualñk Lknustrldc. D elkhs nhc sljci ]ULLL, Dndo Qoltm, hk su clbri  Cd Rlquhzd nh cds Kdalikhs Kdalikhs,, lnhktlelañ cd nlvlslñk nhc trdbdgi aioi ukd jrdk euhkth prinuatlvlndn

 

Hc slshod nh prinuaalñk drhsdkdc sh vicvlñ ibsichi d pdrr nh cd Rhvicualñk R hvicualñk Lknusrldc. D khs nhc sljci ]ULLL, Dndo Qolm, hk su clbri Cd Rlquhzd nh cds Kdalikhs, lnhkañ cd nlvlslñk nhc rdbdgi aioi ukd jrdk euhkh prinuavlndn. Hxpclad quh pdrd edbrladr alhrds djugds, sh rhquhrïd nh 4= drhds lknhphknlhkhs. Ql hsds drhds sh nlvlnïdk hkrh nlhz phrsikds, hrd pislbch edbrladr cd dsiobrisd adkndn nh >=,666 plhzds dc nïd0 hs nhalr, >,=66 pir phrsikd, ouamïslods oäs nh cds quh sh cijrdrïdk sl adnd ibrhri rhdclzdrd cds 4= davlndnhs pir sï sici. Cd prinuavlndn sh lkarhohkñ indvïd oäs aik hc surjlolhki nh kuhvds hakicijïds. Cis alhktais h lkjhklhris arhdrik oäqulkds quh hrdk adpdahs nh prinualr blhkhs aik odyir rdplnhz y prhalslñk y nurdkh oäs hopi quh cd jhkh.

 

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Hk hc sljci ]L] sh shkdrik cds bdshs nhc dujh haikñolai nh Hsdnis Xklnis. Vir uk cdni, sh –lopirñ‟ cd Rhvicualñk Lknusrldc nhsnh Huripd, aik inis sus dvdkahs. Vir iri cdni, cchjdrik olchs lkoljrdkhs privhklhkhs nh ini hc oukni7 sh nlah quh hk cis ÷cois >6 dôis nhc sljci ]L] lkjrhsdrik oäs nh 4> olccikhs nh phrsikds. Vir ÷coi, cds chyhs quh prioivïdk cd aiophhkald y cd clbhrdn haikñolad mlalhrik pislbch hc nhsdrricci hakicñjlai. Nurdkh cds ÷cods nìadnds nhc sljci ]L] y cds prlohrds nhc ]], sh rhjlsrdrik olchs nh pdhkhs (hcìjrdei, oäqulkd nh aishr, vucadklzdalñk nhc aduami, oäqulkd nh mdahr zdpdis, ridvd pijräad, urblkd, hcìeiki, eikñjrdei, cäopdrd hcìarlad, phcïaucd eiijräad, airrlhkh dchrkd, alkhodñjrdei, duioñvlc).

 

Cd dnolklsrdalñk alhktad nh Erhnhrla` Z. ^dycir pusi d÷k odyir ìkedsls hk cd prinuavlndn. Cd pcdkhdalñk euh shpdrdnd nh cd hghaualñk, y cd lksphaalñk nh cd adclndn (dkhs rhdclzdnd pir qulhkhs pdralpdbdk hk cd prinuaalñk) sh hkaiohknñ d uk nhpdrdohki nh aikric nh adclndn, aik ci audc pdsñ d shr –su rhspiksdblclndn‟. Hsh kuhvi hsquhod mlzi pislbch cd prinuaalñk hk odsd, y pir prlohrd vhz hk cd mlsirld, cd pibcdalñk uvi daahsi d ukd lkklndn nh blhkhs nh aiksuoi. Cd lkkivdalñk hakicñjlad euh aiksdkh nurdkh ini hc sljci ]], y dukquh su kdclndn prlkalpdc hrd duohkdr cd prinuavlndn, doblìk lkarhohkñ cd adclndn nh cis prinuais kirhdohrladkis, cis audchs niolkdrik cis ohradnis lkhrkdalikdchs, sibrh ini hk cds dôis 86, 56 y :6.

 

Xkd airrlhkh nlehrhkh dc ^dycirlsoi uvi cujdr hk cd hoprhsd Bhcc ^hchpmikh, niknh Zdchr D. Qmhwmdr eiroucñ cd bdsh alhktad pdrd hc dshjurdolhki nh cd adclndn hk su ibrd Haikiola Aiktric ie Tudclty ie Odkuedaturhn Vrinuats, pubcladni hk 48

 

Xkd vhz quh kuhstrd hoprhsd thkjd lopcdktdni y niauohktdni uk slsthod nh adclndn quh auopch aik LQI . Vcdk nh daalikhs airrhatlvds7 Audkni nhoistrhois hc auopclolhkti7

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Rhdclzdnd pir hc irjdklsoi nh ahrtleladalñk lknhphknlhkth.

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Nhbhois pribdr quh cis priahnlolhkt priahnlolhktis is hstäk lopcdktdnis. Hsti supikh7 Oistrdr

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