UFCD 0612 Noções Básicas de Gestão Técnica de Recursos Humanos

May 23, 2018 | Author: bernazitas | Category: Human Resource Management, Recruitment, Performance Appraisal, Human, Quality (Business)
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Descrição: UFCD 0612 Noções Básicas de Gestão Técnica de Recursos Humanos...

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MANUAL DE RECURSOS HUMANOS

Manual de Recursos Humanos

Índice

INTRODUÇÃO.................. INTRODUÇÃO................................. .............................. ............................... ............................... .............................. ............................... ............................... ...................... ......... .. 3 1.

2.

3.

GEST GESTÃO TÉCNIC TÉCNICA A DE RECURSOS RECURSOS HUMANO HUMANOS........ S.................. .................... .................... .................... .................... ................... ................... ............... .....4 4 1.1.

POLÍTICAS DE RECURSOS HUMANOS........... ................. ........... ............ ........................ ................................. ................................ ................................ ......................4 ......4

1.2.

PLANEAMENTO E GESTÃO PREVISIONAL DOS RECURSOS HUMANOS............................................................5

TÉCNIC TÉCNICAS AS DE RECURSO RECURSOSS HUMANO HUMANOS........ S.................. .................... .................... .................... ................... ................... .................... ..........................6 ................6 2.1.

ANÁLISE E QUALIFICAÇÃO DE FUNÇÕES.................................................................................................6

2.2.

RECRUTAMENTO E SELECÇÃO............................................................................................................14

2..

ADMISSÃO....................................................................................................................................1!

2.4.

AVALIAÇÃO DE DESEMPENHO...........................................................................................................1"

FORMAÇÃ FORMAÇÃO O INTERN INTERNA A DOS DOS RECURSO RECURSOSS HUMAN HUMANOS........ OS.................. ................... ................... .................... ................................. ....................... 25 .1.

PLANEAMENTO # ORGANI$AÇÃO E AVALIAÇÃO DA FORMAÇÃO........... .................. ........................ ................................. ..............................25 ..............25

.2.

DIFERENTES MODALIDADES DE FORMAÇÃO..........................................................................................2"

.2.1. ..

4.

FORMAÇÃO PRESENCIAL VERSUS FORMAÇÃO % DIST&NCIA............ ......................... ............................. ................................ .........................2" .........2" ROTINAS ADMINISTRATIVAS DO CICLO FORMATIVO.................................................................................!

..1.

FICHAS DE INSCRIÇÃO' LISTA DE PARTICIPANTES ' FOLHAS DE SUMÁRIOS...............................................!

..2.

RECURSOS LOGÍSTICOS E PEDAG(GICOS DE APOIO.............................................................................!

...

ORGANI$AÇÃO DO DOSSIER.........................................................................................................."

..4.

AVALIAÇÃO DA FORMAÇÃO...........................................................................................................4)

PROCEDIM PROCEDIMENT ENTOS OS ADMINIS ADMINISTRA TRATIVO TIVOSS DOS RECURS RECURSOS OS HUMANOS. HUMANOS........... .............................................42 ...................................42 4.1.

ACTUALI$AÇÃO DA *ASE DE DADOS DOS TRA*ALHADORES.............. .............................. ................................ ................................. ........................42 .......42

4.2.

REGISTO DOS CONTRATOS DE TRA*ALHO.............................................................................................42

4..

ARQUIVOS INFORMÁTICOS DAS CONDIÇÕES APLICÁVEIS DOS CONTRATOS DE TRA*ALHO................................4

4.4.

ASPECTOS ADMINISTRATIVOS DECORRENTES DA RESCISÃO DE CONTRATOS DE TRA*ALHO...............................44

4.5.

REGISTO DE SANÇÕES DISCIPLINARES..................................................................................................46

4.6.

REGULAMENTOS INTERNOS..............................................................................................................4+

4.+.

REMUNERAÇÕES E INCENTIVOS , CÁLCULO DE VENCIMENTOS............... ............................... ................................. ................................. ..................4! ..4!

Bibi!"#$%$................ Bibi!"#$%$............................... ............................... ............................... .............................. ............................... ............................... ............................... ........................... ............. 51

2

Manual de Recursos Humanos

Índice

INTRODUÇÃO.................. INTRODUÇÃO................................. .............................. ............................... ............................... .............................. ............................... ............................... ...................... ......... .. 3 1.

2.

3.

GEST GESTÃO TÉCNIC TÉCNICA A DE RECURSOS RECURSOS HUMANO HUMANOS........ S.................. .................... .................... .................... .................... ................... ................... ............... .....4 4 1.1.

POLÍTICAS DE RECURSOS HUMANOS........... ................. ........... ............ ........................ ................................. ................................ ................................ ......................4 ......4

1.2.

PLANEAMENTO E GESTÃO PREVISIONAL DOS RECURSOS HUMANOS............................................................5

TÉCNIC TÉCNICAS AS DE RECURSO RECURSOSS HUMANO HUMANOS........ S.................. .................... .................... .................... ................... ................... .................... ..........................6 ................6 2.1.

ANÁLISE E QUALIFICAÇÃO DE FUNÇÕES.................................................................................................6

2.2.

RECRUTAMENTO E SELECÇÃO............................................................................................................14

2..

ADMISSÃO....................................................................................................................................1!

2.4.

AVALIAÇÃO DE DESEMPENHO...........................................................................................................1"

FORMAÇÃ FORMAÇÃO O INTERN INTERNA A DOS DOS RECURSO RECURSOSS HUMAN HUMANOS........ OS.................. ................... ................... .................... ................................. ....................... 25 .1.

PLANEAMENTO # ORGANI$AÇÃO E AVALIAÇÃO DA FORMAÇÃO........... .................. ........................ ................................. ..............................25 ..............25

.2.

DIFERENTES MODALIDADES DE FORMAÇÃO..........................................................................................2"

.2.1. ..

4.

FORMAÇÃO PRESENCIAL VERSUS FORMAÇÃO % DIST&NCIA............ ......................... ............................. ................................ .........................2" .........2" ROTINAS ADMINISTRATIVAS DO CICLO FORMATIVO.................................................................................!

..1.

FICHAS DE INSCRIÇÃO' LISTA DE PARTICIPANTES ' FOLHAS DE SUMÁRIOS...............................................!

..2.

RECURSOS LOGÍSTICOS E PEDAG(GICOS DE APOIO.............................................................................!

...

ORGANI$AÇÃO DO DOSSIER.........................................................................................................."

..4.

AVALIAÇÃO DA FORMAÇÃO...........................................................................................................4)

PROCEDIM PROCEDIMENT ENTOS OS ADMINIS ADMINISTRA TRATIVO TIVOSS DOS RECURS RECURSOS OS HUMANOS. HUMANOS........... .............................................42 ...................................42 4.1.

ACTUALI$AÇÃO DA *ASE DE DADOS DOS TRA*ALHADORES.............. .............................. ................................ ................................. ........................42 .......42

4.2.

REGISTO DOS CONTRATOS DE TRA*ALHO.............................................................................................42

4..

ARQUIVOS INFORMÁTICOS DAS CONDIÇÕES APLICÁVEIS DOS CONTRATOS DE TRA*ALHO................................4

4.4.

ASPECTOS ADMINISTRATIVOS DECORRENTES DA RESCISÃO DE CONTRATOS DE TRA*ALHO...............................44

4.5.

REGISTO DE SANÇÕES DISCIPLINARES..................................................................................................46

4.6.

REGULAMENTOS INTERNOS..............................................................................................................4+

4.+.

REMUNERAÇÕES E INCENTIVOS , CÁLCULO DE VENCIMENTOS............... ............................... ................................. ................................. ..................4! ..4!

Bibi!"#$%$................ Bibi!"#$%$............................... ............................... ............................... .............................. ............................... ............................... ............................... ........................... ............. 51

2

Manual de Recursos Humanos

3

Manual de Recursos Humanos

I&'#!()*+!

A-/033#  / 3783908:0 -080-38:;0,93 78 / >=:03 33=0# ?/3 83?/38 :98/39 3 @39 ?/3 738:0 7>:;08 9 83-/899 3 B80 0 ?/3 78/ 3 39 3 938=:9 930 3B3-/09 - / 9B0 3 9 9 :38=3:339.

C 0 @0:;0 0 3-:0# 390 830:03 0-3//,93 3 B80 3=:33#  73 3/0 378390 B/808,93 09 70839 33=09 3:@:9 9 730 3  983=:=38.

S3 9 708 7083 399 3- 3-J J@: @:- -99 0-/ 0-/0: 0:9# 9# 738 738: :3 3 /0 /0 @39 @39  -00 -00 =3; =3; 0:9 0:9 3K-0 3K-0;; 09 09 8@0:;039# 0 :78-:0 ?/3 9 R3-/899 H/09  73803 09 83B38:09#  :@/033 -00 -00 =3; =3; 0:9 0:9 3:@3 3:@3 3# 3# 7:9 7:9 0 3- 3-@ @:0 :0 83?/3 83?/388 33=0 33=09 9 :;0 0 3-@:0 7080 B0-::08 09 083B09# -03 09 R3-/899 H/09 39033-38 3980@:09 3 @39 -070;39 3 -8:08 / -839-:3 9/930.

A99:# -9009 ?/3  B0-8 ?/3 738:3 0 :B383-:0 383 09 3783909# 9 9 R3-/8 R3-/899 99 H/0 H/09# 9# 93 93 393 393  333 333   B/-8 B/-80 0 09 8@0 8@0:; :;0 039# 39# 7:9 7:9 9J 09 73990 7399099 -93@/3 7>:;08 3 --::08 9 83-/899 0 93/ :978.

P8 393 >=# 0 @39 9 R3-/899 H/09 =3 099/: 09 />09 -009 / 7073 B/030 0 3K--:0 09 8@0:;039# 0 --::08 9 :3839939 9 -080839 - 9 :3839939 09 8@0:;039# 738:> 0 07:-0 -883-0 393 83-/89 3 00:90 0 9/0 3=/ 0 378390.

E ! ,)-  $ G-/'+! (- R-0)#/!/ H)$&!/

N00 0:9 ?/3 78=38 0 38 03?/0 3939 83-/899  378390 3 =:-3,=3890# 080=9 0 -70>::;0 9 3->=9 ::=:/0:9 3 -3->=9 3 9 3->=9 8@0:;0-:0:9.

4

Manual de Recursos Humanos

1. G-/'+! G-/'+! T0&i0 T0&i0$$ (- R-0)#/ R-0)#/!/ !/ H)$&!/ H)$&!/ 1.1. P!0$/ (- R-0)#/!/ R-0)#/!/ H)$&!/

P39 :;38 ?/3 B: 9 >9 1)) 09 ?/3 93 -98/: 0 :98:0 0 B/ 73990. E90 7099/ 09:-033 78  B0939



F093 0 0::980



F093 0 @39



F093  393==:3

C= 83B38:8 ?/3 3909  B0939  93 3-/3 /09 09 /809# /0 00:93 38033 -8J@:-0 09 -3:93 -3:93 393 3 -7330,93. -7330,93.

P3909 938 78/ 37:-:08 0 /00 0 39:@0 3 B/ 73990 ?/3 380 0 39:@0 /9/033 />:;00 7080 B/ R3-/899 H/09# /0 =3; ?/3 390 /00 3 3  /00 3 738973->=0 3 3 78>-09.

A 39:@0 B/ 73990 39 :@00  --37 80:-:0  73990# - /0 B3 3 -/99 ?/3  3-3998: :::;08 3 3/ /@08  --37 3 / 73990 -9:380 - / 83-/89 -/0 />:;0  3-3998: 7>:;08.

O9 R3-/899 H/09 9 / 9 -:- 83-/899 9:-93 9:-93 /0 8@0:;0# 8@0:;0# -/033 - 9 83-/899 038:0:9# K0-3:89# -38-:0:9 3 0::980>=9.

E939 83-/899#  3-37 9 0::980>=9 ?/3 :-/3 9 9 9:9309 3 00 3 3-:939 3 3 -0 0 8@0:;0# 8@0:;0# 83?/383 -739 78-3999 3 @39.

A @39 @39 3 R3-/899 R3-/899 H/09 -9:9 -9:933 3 70308 70308## 8@0:; 8@0:;08 08## 393= 393==38 =38## -8308 -8308 3 -808 -:-09 -070;39 3 78=38  39373 3K-:33  73990# 0 39 37 3 ?/3 0 8@0:;0 83783930  3: ?/3 738:3 09 399# ?/3 - 30 -080# 0-008 9 3->=9 ::=:/0:9 830-:09 :83-0 / ::83-033 ::83-033 -  800.

5

Manual de Recursos Humanos

N393 93># 09 7-09 3 83-/899 /09 9 / -/ 3 78:-=:039 0 378390 830>=033 09 83-/899 /09.

D390-09 383 9 78:-=9 , C0808 ' E78390



D3K: --830  ?/3  397380 3 -00 -0808



D:97:::;0 3 B3880309 ?/3 738:0 0 708>-:70 0->=0 9 -080839.

1.2. P$&-$-&'! - G-/'+! P#-i/i!&$ (!/ R-0)#/!/ H)$&!/

A 830 3 @39 3 R3-/899 H/09# 393==3 09 09 0-39 3-3998:09  8@0:;0 3 :98/ 3 78-3999 83B38339  9:/0 78K99:0  73990# 39:@0033  ?/3 93 83B383 0 93/ 83-8/03# 0-:3# ::03# 78@8399 3 83B80. 

O8@0:;0 9 78-3999 ::=:/0:9 3 0 0-/0:;0  -0098 3 73990.



G0803 0 809B38-:0# 0/3 3 0-/0:;0 3 09 3 B/-:8:9 7080 0939 3 09 :9>/-:0:9# :3809 / 33809.



R3-3 3 8@0:;0 0 :B80 9-:3-J:-0 830>=0 09 83-/899 /09# 3  0 7878-:08 /0 -883-0 @39 783=:9:0# 3080 0709 3 830J8:9 3 07:  3-:9.



A783-:0 3 :B80 983 ?/3939 3 0::980 3 73990# 3:3 -38>39 3 3-08039# 78390 07: -:-# 0::980>= 3 3@:90>=.



O8@0:;0# :=/@0 3 @383  70 3 B80 0/0.



P8=3 0 83-0 9:93>-0 09 3-399:039 3 B80 78K99:0 - =:90  3080 3 709 3 B80 0/0:9 3  9J# 3 3 -0 3->=9 3 38:;0 0::980>=0 3 3-399:039 @380:9 3 3973-:;009 0 @39 3 83-/899 /09# 0 0:93 3 0 ?/0:K-0 3 B/39 099/3 / 7073 3 390?/3 7:9 -9>/: 0 093 0 708>8 0 ?/0 3=/: 0 0 B/ 3 GRH.

D30 39 37333  : 3 B/39 0:9 -  83-8/03 3 933-# B80 78K99:0# 93@/800  800# 0=0:0 3 39373# 83/38039 3 :-3>=9# 3803 09 83039 3 800# >=0# :9 07309 B8:90 0@/09.

A 0:93 3 B/39 B: /803 09 /09 09 0->=:039 ?/3 -/70=0 @803 7083  37 9 -:-9 3 83-/899 /09.

A73908 0 @803 ?/0>03 3 0/0:9 3 B/39 ?/3 93 0=/0=0 09 93-39 3 73990 3 /:09 3783909# 390 830 7099/ 0 938 0= 3 @8039 -8-09 3=:  9/0 -903 390-/0:;0.

E9/9 3 78>-09 83-339 --0 0 83  :0 0 3-399:03 =:0 3 --338 3 39308 39 3 -73-:09 783=:9:0:9# 9/7839 3 9/930  70303 3980@:- 09 3-399:039 3 83-/899 /09. M09 - --338 39939 389 39 3 -73-:09 93 799/:8 0 0 :B80 983 09 09 B/39 3:9339 0 378390W

N0 =3803# :B80 0-/0:;00 390 830 738:3 / 0:9 03?/0 70303 3 83-/899 /09 0 39# 839790::039# 39B89 3 -:39 3 800 3973-39 3 839790::039 :>-09 / 933039 -K009 0 / / 0:9 799 3 800 :938:9 3 /:039 3 800 :B383-:009.



C$#"!:  79: :388?/:-0 3 / -/ 3 B/39 38 0 8@0:;0 3 73990 3 /0 378390.

A ?/0:K-0 3 B/39  /0 B@80K0# / 0 3#  -3 830 3 /0 B/# 3 0 9/0 =0:03 09930 0 0-/0:;0 3 -09 3 /00  >/08#  038:0 / 09 -:-09.

P8 9/0 =3;# 0 0:93 3 B/39 30 338:08 - 0 0:8 783-:9 799=0# 39B8 30# ?/0:9 09 78:-:70:9 839790::039 :38339  B/# -:39 3 800 3 8:9-9 :38339.

A 0:93 3 ?/0:K-0 3 B/39 9 :98/39 3 :7839-::03 9 93@/:39 0973-9 0 GRH 0

R3-8/03



S33- 3 :3@80  73990#

-

O8:30 3 B80 78K99:0#



P8 3 809B38-:0#

3

A=0:0 3 39373#

B

D338:0 80-:0 9 908:9#

@

I7330 3 9:9309 3 :-3>= 3#



O8@0:;0 3 9 3 800.

;)- (-- - :;09



O938=0 :83-0



Q/39>8:



E83=:90



M M:9

V309 / 337  ?/3 738 938 / ?/39>8: 3# 3 0:93 3 ?/0:K-0 3 /0 338:00 B/

I(-&%0$*+! D-/i"&$*+! ($ F)&*+!: Ti')$# ($ F)&*+!: D-= 390 083B0

Como faz M3-:08 9 9 3 038:0:9 />:;09 0 33-/ 0 083B0

Quando faz R3B38:8 0 738-30@3 3 37 -/70 78 :0'9300 0 830:;0 390 083B0

A&i/- (!/ R-,)i/i'!/ A783930 9 =8:9 83?/:9:9 3-3998:9 0 39373 3K-0; 0 B/



%$ Manual de Recursos Humanos

Requisitos Mentais – Conhecimentos Formação !nicia" necess#ria

Ti-9 P8:-3:809 S83 / @8/7 ?/3 33-/0 083B0 =08:009 S83 =8:9 ::=3:809 S83 =8:9 ::=7 3 :98/39

C$=0



A :3- 3 90@/3 = 0 378390# 3 739909 ?/3 80;3 =09 B809 3 73908 3 3 3-0808 9 78309# 38:?/3-3  3?/3 3 -73-:09 3:9339 0 8@0:;0



A :3>K-0 3 -0:09 ?/3# 380  930 :30:9 7080  7833-:3 0 B/ 3 038# 738:3 0 -9>/: /  38:?/3-:3 3 / 0- 3 -0:09 7080 B//809 78/:039 ?/3 9/80



A =:9:::03 ?/3 0 378390   38-0 3 800 3  39B8 0 9/0 :0@3 - 3783@080 3 ?/0:03.

I&0!&-&i-&'-/:



S38 :973:9 3# 8033# 0903 0:9 -08 ?/3  83-8/03 :38



C780 0:839 8:9-9 3 :-70>::03 -//80 383  -0:0 3 0 378390# 3=0  9/0 833: 73 @8/7 3# 78 K# 0 93/ B80-099



F8/9808 373-0>=09 3 -0883:80 9 -080839 0 378390# 0 0  ?/3 09 78/:039 ?/3 9/8@3 9 009 0 739909 3 B80 3 ?/3   0 783-/70 3 393==38 ?/3  39 0 8@0:;0.

A 933- -9:93  78-399 3 39-0 383 9 K0:909 ?/3 B80 83-8/09 3 0 00 3 3-:9 983 0 ?/0 339 3=3 938 B3:0 0 B380  -08@.

A9 -:-09 3 933- 0:9 /9009 9 9 3939 3 09 78=09.

$7

Manual de Recursos Humanos

A 83 /9/0 9 :98/39 3 933-   93@/:3



T8:0@3 73?/30 383=:90 ::-:0



F8/8: 3 :9-8: / P8790 7080 E783@  7833-:0



C/88:-// V:03 93 /=38



A7:-0 3 3939



P/i0!"i0!/ >7 3 303 3 93 07/80 =8:09 0973-9 0 73890:03 0 73990 -  @80/ 3 :3:@-:0# 0 807:3; 3 80-:-39# 09 0::039#  373803# 09 =-039 / 09 :-:039.



C!&9-0i-&'!/ "-#$i/ - -0# 3-.# =:90 0B38:8 0 -//80 @380 0 = 0 383=:90  -3-38 09 -080-38-09  -0:0# 7080 :99#  383=:908 B0; 738@/09 080 9 93@/:39 0973-9



Vi($ P#!%//i!&$: =38:K-08,93  -0:0  800/# ?/009 =3;39 // 3 3783@ 3 ?/0:9 9 >=9 09 /009 3 =38:K-08 0 3738:-:0 78K99:0  -0:0.



Vi($ -/0!$#: =38:K-08 93  -0:0 39/0# 93 708/ 3 39/08 3 ?/0  >=# 93 78333 ->/08 0 39/08# ?/0:9 09 08:09 ?/3 0:9 @90.



Vi($ F$ii$# - S!0i$: =38:K-08 93  830-:03  -0:0 - 0 B0=:03 0 93/ 938=:



24 039 0 00 3 :=:039 ?/3 =:90 0 0?/:9: 3 -3-:39# -070-:039# 78>-09# 0>/39 3 B809 3 -7803 3:@:09  338-9B0;38 09 3-399:039.

D390 B80#  78-399 3 B80 78K99:0 3=3 09308,93 3 93:9 30709



E'$79 390K9 0 9-:303 0 :B80# / = --3: 3 B80 3 =: 0 938 :7330# - @803 9/-399# 009 09 9/09 73-:0:039.

3%

Manual de Recursos Humanos

R3B38:,9 0 --3: 3 B80  :9-:0.

P09939 3 9 3K:39 7080 38 -08:K-089 09 9/09 :B38309.

Q/0 9 83B38:9  7!#$*+! #  -38 3   78-399 3 39: 3 0783:;0@3 3# /:09 =3;39# 0 :-0 B3 3 :B80.

N0 B80  :9-:0# 0 0783:;0@3  B3:0 3 /0 B80 0:9 0/J0.

O B808 :97:::;0 :3 9 83-/899 ?/3 -9>/3 0 093 3 800 3 3 0783:;0@3 9 B809. E939 73 @38:8  93/ 37 3 -070-:03 3 800# :8:;0 0 9/0 78J78:0 78@8399 0 0783:;0@3.

O/80 :B3830 :7803 7833,93 - 0 B80 - -883 0 0783:;0@3.

E?/0 0 B80 78393-:0# 09 939939 9# 83@80 @380# 0:8:08:033 379:>=09 3 3J8:-09# -38009  39: ::=:/0# 0 B80  :9-:0 =38:K-0,93# -00 =3; 0:9# =09 B809 3 :380-# />:;0 09 =09 3-@:09 3 3:93 83-:78-:03 0 -/:-0.

A 0783:;0@3  B3:0 3 B80 -080>=0# 7:9 9 39:0 0 9 3 9 07833 - 9.

N393 >7 3 B80# ?/0?/38 73990 :3733333 0 9/0 :03# 9:/0 @3@8K-0 3'/ = 0 /0 3/-0 -Y/0.

32

Manual de Recursos Humanos

P39 0 0K808 ?/3 0 B80  :9-:0 :B383 0 B80 78393-:0# ?/0 0:9  930# 78?/3 80 =:=3 0 B80 3 / @803 38 3 739909 0 39 37 3 B383-3 /0 383 =08:303 3 -/899.

F:033# 739 0993@/808 ?/3# 3 830 0 -/99# 93 =38:K-0 / 0:8 :=39>3 0 B80 78393-:0.

A B80  :9-:0 3 -/99 /: 3839.

E93 > 7  0:B39033 :7803# 393 3# 00 0 -8:93 ?/3 3909 0 =:=38.

E L-$#&i&"

E-learnin)  /0 0:03 3 39: 0 :9-:0 ?/3 799:::0 0 0/,0783:;0@3# - 0

3:0 3 83-/899 :->-9 9:930>-033 8@0:;09# 07839309 3 :B38339 9/7839 3-J@:-9 3 :B80# />:;09 :90033 / -:09# 3 =3:-/0 080=9 0 :383. A@/9 389# 073908 3 078393083 -380 :B3830 --3:/0# 0 78>-0 9 />:;09 - 9:J:9 3 e-learnin). S 339 .eb !rainin) # .eb educaton # 3/-0  :9-:0 =:0 :383# 39: -80 78 3-@:0# 39: :8:@: 78 -7/08 3-.

+ #bjec-%os o

D3-80>;08  0-399  3/-0

o

R3/;:8 -/99

o

A/308 0 0/:0 3 :373-:0  0783:;

o

C3/0:;08  39:

o

I-3>=08 0 3/-0 738033.

o

A7:-08 83-/899 3-J@:-9 3 3 />:0 7080  38:?/3-:3 0 0783:;0@3.

33

Manual de Recursos Humanos

+ .udança A39 3 938 -9:380 - / :98/3 3-J@:- - 07:-0::03 730@J@:-0# 3=3,93 -9:3808 0 :b/-:0 -//80  e-learnin) 3=:  9/0 -070-:03 3 -8:/:8 7080 0 /00  7080:@0 -8833# 830>= 0 78-399 39: 0783:;0@3. D:B3833 3 /0 9:739 :97:::;0 3 -/899 730 :383 / =:3-B38-:0#  e-learnin) 83B383,93  -8:0 3 :9 3 0783:;0@3 :9>9 0?/339 :-3>=09 73 39: 78393-:0# 78:-:7033  ?/3 :; 83973: 0 0/ :0->9. A B83 -8:/:  e-learnin) 7080 0 /00 3 7080:@0 3/-0-:0 093:0,93 0 -900 3 ?/3 0 :383 3:@3 /0 0:8 3==-:0 78 7083  0/# ?/3 3=3 -/;:8 0 9/0 0783:;0@3. N 9:930 78393-:0  J8:0 0 7099:=:03  0/ 3 830  -/  78-399 39: 0783:;0@3.

+ #bst/culos P8 0:9 70800 ?/3 7990 7083-38# :=38909 739?/:909 ::-0 ?/3 9 :9 0:839 9-/9  :993:0  78-399 3 e-learnin) 9# 78:3:8033#  -938=08:9 3 0-0 ?/0 09 9 80:-:0:9 3 0783:;0@3 3# 93@/# 0 B00 3 :# 3 -3-:3# 0K:03 ?/0 0 /9 09 3-@:09 />:;009  e-learnin).

+ 0rescimento D3 09 09 0:039 3 39: 0 :9-:0#  e-learnin) B: 0 ?/3 0:9 -839-3/  > 0# - /0 00 3 5)e 3 -839-:3  38-0 83,038:-0.

+ -lização O e-learnin) -3/ 0 938 />:;0 0:9 0 830 3-J@:-0# 7080 0 0783:;0@3 3 9f\083. A-/033# 0 9/0 78:-:70 />:;0 3 9: 0 830 3 @39# :-/: 9 9 93/9 309 830-:09. N0 830 3783908:0 0 9/0 />:;0 7080 0 -070-:0 0 830 3 =309 3 03:3 0 -:33 3970 /0 09 0:9 78:99809 07:-0::039. N0 830  39: 80:-:0# 9 -/899 3 B80 -73308 3 7J9,@80/0 9 9 ?/3 3=3 33K-:08 - /0 0:8 :39:03 09 3980@:09 3 e-learnin). 34

Manual de Recursos Humanos

+ 0ustos O -/9  393==:3 3 / 78@800 3 e-learnin)  9:@:K-0>=033 0:8# ?/0 -7080 0 93/ 9::08 0 0:03 80:-:0. E830# /0 =3; :7330# 0 ->/:03 0 :B/9  -3-:3 080=9  e-learnin) 0783930 / -/9 /: 38  ?/3   80:-:0. O e-learnin) 738:3 809:>8 0:9 -39 7080 0:9 739909 3 38 37 3 - 38 -/9.

+ $gilidade O9 78@8009 3 e-learnin)  738:3 /0 0783:;0@3 0:9 87:0  ?/3 9 80:-:0:9 73 B0-  0/ 738 0=008  -3 93@/ 93/ 78J78: 8:. A :9#  0/ 73 398//808  93/ 37# - / 0:8 078=3:03 393. A@/9 3973-:0:909 0-83:0 ?/3 9 78@8009 3 -/899 080=9 3 e-learnin) 9 0:9 3 30809#  7 3 =:90 0 0@::03#  ?/3 9 80:-:0:9.

+ 0ontacto 2umano M/:09 -8-09  9: B3:09 0 e-learnin) ?/0  0/9-:0  -0- /0 :83- 3 09 3K-:-:09 @38009 78 0 B0-. D3B39839  e-learnin)  08@/30# 30# ?/3 0 0783:;0@3 09300 3 3-@:0 -7390 0 B00  -0- /0 :83- - 0 -8:0 3 -/:039 =:8/0:9 ?/3 :380@3 080=9 3 -09# BJ8/9# 30:9# 3-.# 38:?/3-3  78-399 830-:0 3 739909 -  39 :383993# 09 - :B38339 =:939 3 -0:;009 3 :9>09 83@:39 / 70=. A9 78:-:70:9 B809 3 :380- 9 383 78B3998 3 0/# 0/ 3 038:0 3 :98/# 0/9 3 /89 0/9# 0/9 3 -/:03 3 3973-:0:909. C9:380,93 ?/3  78-399 3 e-learnin) 830:;0,93 383 /09# 0 :380->=:03# ?/3 3=3 938 -9:3800 080=9 09 3:039 730@J@:-09# 70990 0 338-38 / 7073 -8- 0 0783:;0@3 3B3->=0.

35

Manual de Recursos Humanos

+ )ormato O9 -/899 080=9 3 e-learnin)   73 938 3809 007039 9 -39 ::9809 3 -/899 78393-:0:9. T39 /: @9 3=3 938 809B809 3 :=38909 /:039 3839 3 -3 3 09 B809 - ?/3 3909 /:039 938 078393009 3=38 938 ::=:/0:;009 0 7 3 0338 09 :B38339 39>9 3 0783:;0@3# @38033 />:;0 -7339 :380->=09 0:9 3K-0;39. O B330-] 9 0/9  / :7803 :98/3 7080 0/::08 0 B800 9 30:9 -/899.

+ 45blico al%o O 738K#  /39 3 39/ 3 0783:;0@3. P080 78=38 3 :-3>=08  0/ :0->9# 9 -39 9 78@8009 3 elearnin) 3=3 -9:3808 9 -3-:39 038:839  0/ 3 0 9/0 3738:-:0

73990. A :9# 3939 78@8009 3=3 -38 0:939 3 9=0839 3 -3/0:;0 - 9 B0-9.

36

Manual de Recursos Humanos

V309 3  ?/08 839/ 983 0 B80  :9-:0  e-learnin)

V$&'$"-&/ (! E-$#&i&"

D-/$&'$"-&/ (! E-$#&i&"

R7:0 0-/0:;0 9 -39.

A 3-B:0 0:0 39 783933 3 9:@:K-0>=0 708-30 0 77/0.

P3890:;0 9 -39 809:>9.

N3-399:03 3 0:8 39B8 7080 >=0 9 0/9.

F0-::03 3 0-399 3 b3:::03 3 88:9.

E:@-:0 3 0:8 :9-:7:0 3 0/, 8@0:;0 78 7083  0/.

O 8: 3 0783:;0@3 73 938 3K: 73 78J78: />:;08'B80.

A -8:0 3 0 7837080  -/89 ,:3 # @38033# 0:9 3800  ?/3 0 0 B80.

D:97:::03 738033 9 -39 0 B80.

N @380 0 799:::03 0 3:9-:0 3 -/7:-:039 3 ==09  I383 3  =3-:03 3 809:99 3 :0@39 3 ==9 0 830 0B3->=0 3 3 0>/39# 73 3783-:3 0 8-0 :83-0 3 3738:-:0 383 78B3998 3 0/.

37

Manual de Recursos Humanos

3.3. R!&$/ $(i&i/'#$$/ (! 0i0! 7!#$! 3.3.1. Fi09$/ (- I&/0#i*+! Li/'$ (- P$#0i=:03 9-:0 0 378390.

A 83@/030  CJ:@  T800 -8:/ /0 8:@0 :-0# 0 -08@ 9 3783@0839# 3 78390 0/0 3 :B80 983 0 0->=:03 9-:0 0 378390# - -3 3 780; 3 0783930 83@/09 3 P808:0.

38

Manual de Recursos Humanos

O R-$'#i! &i0!  -9>/=9 3 B/  >7 3 -/3 08?/:=0  99:38.

E93 99:38 738 938 -9>/: 78



C070



C8@800



P8@8009



M3@:09 />:;009



M3:9 -:-,730@J@:-9 />:;09



F:-0 3 :9-8:':3>K-0  B80



R3@:9 3 7839309 3 9/8:9



F:-0 3 0=0:0 K0 0 0- 739 B809



R39/09 K0:9 >9.

39

Manual de Recursos Humanos

3.3.4. A$i$*+! ($ 7!#$*+!

A 0=0:0 0 B80 3=3 :-::8 983 89 =38339 3973-=09 B80 -88397:09# ?/0 0 830- ?/3 9 B809 >=380 983 0 B80# 3 3973-:0# 983 0 ?/0:03# -78339 3 833=-:0 7080  39373  -08@.

P8 /8 0# 0 93 3=3 B0;38 0 0=0:0 9 839/09 9 B809 099::0# -78339 3 398//80 9 -39 0 B80 080=9 3 9:9309 3 0=0:039 B80:9 ::=:/0:9 3'/ -3->=09.

P8 9/0 =3;# 0 378390 0 3=3 =0:08  78-399 B80>= 080=9 0 0=0:0 9 839/09 9 B809#  :70- 0 B80 983 0 38:0 0 ?/0:03  800# 0 738B0-3 3 93 9 3->=9 3 K0:039 0 B80 B80 0>@:9. O 9:930 0 0=0:0 ::-0 938  ?/39>8:# 0 0:93 9 ::-0839 3 8-:9# 0 0=0:0  39373 3 0 -8-0 -98/>=0 0 70 3 B80.

A $$i$*+! ($ 7!#$*+! 70990 730 -7080 9 839/09 >9 - 9 783=:99  70 3 B80 3 730 0:93 09 373-0>=09 ::-:0:9 9 B809 - 0 :0@3 K0 ?/3 339 >=380 0 B80.

A -7080 9 #-/)'$(!/ 3=3 938 B3:0 730 0:93 9 3->=9# K0:039 3 7:- 0=# 0=0:0  -/78:3 /  3 9 9 0973-9 783=:033 783=:99  70 3 B80.

A 0:93 09 373-0>=09 ::-:0:9 - 0 :0@3 K0 B0;,93# 3993-:033# - ?/39>8:9 ::-:0:9 3 K0:9 0/9-/0 9 B809 983 9 0973-9 0:9 :78039 0 B80.

D3=39 38 3 03 ?/3 0 $$i$*+! ($ 7!#$*+! 9J 93 80 3B3->=0 3 -98/>=0 93 390 390 0=0:0  78-399 B80>= B8 -Y/0# / 930# 93 3:9>8 / 0-7003 738:J:- 0 B80# 3 9 9 93/9 0973-9.

4%

Manual de Recursos Humanos

A99:# 0 $$i$*+!  3=3 938 830:;00 07309  K0# 073908 3 938 0 >0 3070  78-399# 7080 ?/3 93 7990 08 09 0-39 -883->=09 3-3998:09# 93 B8  -09.

% 3:0 ?/3 =0: 0-3-3# 0 B80 3 ?/3 938 9:930>-033 3- 3 $$i$*+!.

` 799/39 7080 ?/3 93 0>0 9 3->=9 78799.

P080 ?/3  /39 =09# 73-:,09# -09 -88:  9/8>8 3B3:9 39309.

E93   @803 390Kg

4$

Manual de Recursos Humanos

4. P#!0-(i-&'!/ A(i&i/'#$!/ (!/ R-0)#/!/ H)$&!/ 4.1. A0')$i=$*+! ($ b$/- (- ($(!/ (!/ '#$b$9$(!#-/

A 093 3 09 9 R3-/899 H/09  / 9:930 ?/3 3 78 3->=# 8@0:;08 3 038 0-/0:;00 0 :B80 3-3998:0  78/ 3 ::-0839 3 @39# 3 70303 3 83-/899 /09.

C9:380,93 / -/ 3 9:9309 3 :B80 @0 333 0 -8:/:8 7080 0 80-:0:03# 3K--:0 3 38:0 0 @39.

A>@:8 9 3->=9 8009 :73 /0 0-/0 79:>=0 3 -/0 9 938=:9 3 R3-/899 H/09# --83>;=3 0 -080 3-3998:0 0 83@:9 3 :97:::;0 0 :B80.

C98/:8 / 9/783 3 :B80 ?/3 830 9 09 73990:9 3 9 9 ?/3 338-3 B/39 /0 378390# :3733333 0 9/0 830 /8=0 3 800.

O RI  73 338:08 83@809 3 809 3809 :B38:839 9 783=:909 0 3@:90 3'/ 0 -=3. A 070 :=/@0 :380 0 3:9-:0  RI  /: :7803# 7:9 73 -38 0 -88-:0 3 7/:39# - 0=38-:09.

A 378390  73 3:>8 / B/-:8: 78 0@ ?/3 33  -3-3.

A :-/78:3  RI 73 B/-:8: -03 0 7/: :9-:7:08 0=38-:0 / 9/9739# 3733 3 9/0 @80=:03 3 73 -3@08 0 0 :97390 78 /90 -0/90# 78 0- 3 ::9-:7:0.

47

Manual de Recursos Humanos

,-.-

R-)&-#$*8-/ - i&0-&!/  00)! (- -&0i-&'!/

A 83-7390 09 739909 38 09 8@0:;039 -9>/: / 9 3339 B/030:9 7080  :-3>= 3 0 >=0 9 -080839.

“Recompensa / a 0us!a dis!ribuição da siner)ia )erada pela ade%uada utlização dos recursos,+

P3 938 3K:0# 0# - 0 :98:/: 9 0973-9 K0-3:89 3 ,K0-3:89.

O 78-399 3 83-73908 739909 3==3 78:-:7033 0 83/380# 3K:0 - 93 0 838:/: 00 0 B/-:8: 3 0-8 -  800# 3:-0 3 39B8 73990 393==: 78 33# 080=9 3 93/9 -3-:39 3 0::039# 73 938 / 70-3 3 83-73909 ?/0>K-=3:9 ?/3 9 B/-:8:9 83-33 73 93/ 800.

A 83/380  B/030  0973- 0 -73>>=:03#  ?/3 9 B/-:8:9 3=3 738-338 ?/3 0 378390 83/380 3 0-8 - 9 839/09 ?/3 339 39 0 7080 0 8@0:;0 3 7309 839790::039 ?/3 339 3 38 0 8@0:;0.

C-:0333 3:93 0 83-7390# 080@3 0 0 7083 3 :-3>=# 783:0# 708>-:70 3 839/09 3 _/9 ?/3  / 333 ?/3 3=3 3908 783933 7080 783:08 0?/339 ?/3  /0 0:8 -8:/: 3 3 / 39373 0-:0 0 :0.

N / 0-/0# 3 0 /00  -903# 09 8@0:;039 3=3 3908 783708009 7080 /08 09 9/09 3980@:09# -  :/: 3 93 8083 b3=0-:0 ?/3 -373  39Y/  -839-:3 3 93/ 73990# 0 83-7390  39373 3 ::-:0>=0 - B0-839 390K0839.

% 3:0 ?/3  9:930 3 83/380  0:0 0 -3 3  3980@:0 0 378390# -9>/: B0-8 3 08:;0 3 :3839939# 0/0 0 @3808 -9399 3 0-/0 - 00=0-0 3 839/09.

48

Manual de Recursos Humanos

C/#  /0 :K-/03 3 93 -8:08 / 9:930 3 83-73909 03?/0 3=:  B00 3 3K: 3 -8:8:9 ?/3 3B3>=033 :B383-:3 9 B/-:8:9 -B83 0 9/0 -8:/:. O9 :-3>=9 9008:0:9 3 9 33a-:9 0 -73 0 @39 0 83/380 3 39 :83-033 :@09 9 3-399:039 9:-09 0 0:8:0 9 3783@09# 033 0 3->=9 ::=:/0:9# 3-J:-9 3 9-:0:9.

G38033 -9>/3 / 70-3 3 33a-:9 3 938=:9 9-:0:9 0903 =08:0# -79 3 099:9-:0 :-,97:008# 0:30 9/9::00# 93@/8 3 =:0# 809783# 383 /89.

A7839309 0@/9 39 3 83/380 ?/3 3 9: 393==:9 3=:  3-399:03 09 3783909# 93 -099:K-009 0 93@/:3 B80



R-)&-#$*+! 7)&0i!&$ !) '#$(i0i!&$: D338:00 730 B/ 3 0/900 0 38-0.



S$#i! i&(i#-0'!: C78333 33a-:9 3 3 0:9 =00@39



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