TurtleDiagramQMS

Process Audit Preparation With What (Materials/ Equipment)




Computer Phone and Fax machine Mail and internet













Customer requirement Customer order Customer forecast Product catalogue Delivery plan Product price list Materials specifications Product specifications Customer satisfaction criteria New product information





Order reviewing process Customer satisfaction survey

Customer Related Process With Who (Competence/ Skills/ Training)


Sale competence (presentation skills, product information and skill, etc.)

Inputs

Outputs


Process




Customer Related

How (Procedures & Methods)




Support Processes





Purchasing Production planning Production and Inspection (QA) Finished Goods Warehouse

Delivered products to customer Customer satisfaction results Response of the new product approval

Performance Indicators




On-time delivery 100% Customer satisfaction 100% Sale revenue 10% increase

Process Audit Preparation

Purchasing Process

With What (Materials/ Equipment)




Computer Phone and Fax machine Mail and internet















Customer requirement Request from requester (PR) Materials catalogues Supplier list Customer order Delivery plan Materials cost Supplier delivery lead time Materials specifications Product specifications Supplier selection criteria Supplier evaluation criteria






Supplier selection Supplier evaluation Purchasing procedure

With Who (Competence/ Skills/ Training)


Purchasing staff (price negotiate, Nature of Organization and Supplier, English, etc.)

Inputs

Outputs


Process






Purchasing






How (Procedures & Methods)

Support Processes




Sale, marketing Production planning Quality control/assurance (QC/QA)

Purchasing order to supplier Supplier selection result Supplier evaluation result Approved supplier list (ASL, AVL) Purchased products Incoming inspection report Supplier Parts Approval

Performance Indicators





On-time delivery 100% Supplier in “A” grade 100% Cost down 30% yearly Find new 5 suppliers per year

Process Audit Preparation

Preventive Maintenance Process With What (Materials/ Equipment)




Machine Equipment Measurement/Monitoring equipment Spare parts













Machines Breakdown/Repairing history Machine history Production plan PM plan Spare parts list Customer requirements Breakdown request Budget Defect rate





Machine manual Technical experience on machine repairing Know how






With Who (Competence/ Skills/ Training)





Maintenance staff Electrical maintenance staff Production staff Outsourcer/Subcontractor

Inputs

Outputs Process

Preventive Maint.

How (Procedures & Methods)










Support Processes






Production planning Production Sale/Delivery Spare parts store Calibration

PM records Machine history Graph data / trend Revise PM plan

Performance Indicators






OEE MTBF MTTR Breakdown time Repairing hour

Process Audit Preparation With What (Materials/ Equipment)






Manufacturing and Inspection Process With Who (Competence/ Skills/ Training)

Production machine Monitoring and measuring devices Infrastructure and utility Tooling Testing machine








Operators Inspectors Line leader Supervisor Engineer

Inputs














Customer specific requirements Defined special characteristic (SC) and symbol Controlled conditions Production control plan or quality plan Raw materials Production plan Customer order BOM Product specifications Process specifications Inspection sampling plan, AQL Acceptance criteria Master sample

Outputs




Process

Manufacturing and Inspection Process









Product inspection report Process job-set-up In-process inspection report Layout inspection report Performance report Non-conformity report Product identification Tooling record

How (Procedures & Methods)







Production control plan Work instruction Statistic process control Control of non-conformity product Contingency plan Testing and inspection method

Support Processes






Maintenance and tooling Production planning Material storage Finished goods warehouse Human resource and training

Performance Indicators






Defect rate Productivity target Cost of poor quality target % claim Customer complaint

Process Audit Preparation With What (Materials/ Equipment)




Meeting room Presentation equipment








Business plan and strategy Quality policy Customer specific requirements Internal audit results Customer feedback (claim and satisfaction) Process performance and product conformity Corrective and preventive action status Follow up from previous management review Change that could effect to QMS Recommendation for improvement Cost of poor quality

Top Management and Continual Improvement Process With Who (Competence/ Skills/ Training)




Top management QMR Customer representative

Inputs









Outputs




Quality manual Related documented procedure(s) Customer specific requirements

Top Management Process and CI






How (Procedures & Methods)



Process






Support Processes


All activities

Business plan summary Revised quality policy Revised quality objective and target Management review minute report Continual improvement summary report Performance trend report

Performance Indicators





Customer satisfaction On-time delivery Supplier evaluation score (received from customer) Defect and reject rate