Turtle Diagram With Questions

Turtle Diagram Inputs

Supplier 

.

Materials/Equipment

 

Measure(s)

 

Outputs

Process

Support Process(es)

Customer  

 

Competence/Skills/Training

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Turtle Diagram Process Steps that make up the process Explanation of how to do the process Could include Procedures and Work Instructions Or parts of Procedures and Work Instructions

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Turtle Diagram Process uestions Does the process meet the re!uirements of the standard" Compare what is written to the standard #ow do $ou do the process" #a%e them show $ou #ow does the process work"  &sk them to explain it  &re process users following the process" Compare what the$ sa$ and do to what is written 3

Turtle Diagram Inputs What $ou need to perform the process Examples' Orders from customers (aw )aterial *orms Tra%elers or (outers

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Turtle Diagram Inputs uestions' What do $ou need to do the process" The$ should explain the inputs #ow do the$ get those inputs" #a%e them explain how the$ get them #ow do the$ %erif$ the$ ha%e the right inputs" Check to see what t$pe of inspection is done

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Turtle Diagram Supplier  Who supplied the process with the inputs Examples' External customers External suppliers Document control Warehouse

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Turtle Diagram Supplier  uestions' Who ga%e $ou $our inputs" #a%e them tell who the supplier is #ow do the$ monitor their supplier" #a%e them explain

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Turtle Diagram Materials/Equipment  &n$thing that $ou need to perform the process Examples' )achines )easuring instruments Computers Clean room

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Turtle Diagram Materials/Equipment uestions' What t$pe of measuring e!uipment do the$ use" #a%e them show the measuring tools #ow do the$ know if the e!uipment is cali+rated" ,ook for identification of cali+ration #ow is e!uipment maintained" This could +e computers #ow are computers +acked up" Check the record procedure

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Turtle Diagram Measure(s) )easures of the Process Examples' -onconformances Throughput Output  &mount of scrap

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Turtle Diagram Measure(s) uestions' #ow do the$ measure the process" Explain what t$pe of measures there are #ow do the$ know the$ are doing a good o+" Explain how their +oss measures them such as re%iews What are the re!uirements the$ are tr$ing to meet" Do the$ ha%e an$ kind of re!uirements such as drawings/ specifications and how are the$ meeting them

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Turtle Diagram Support Process(es)  &n$ support processes that are needed to allow $ou to do $our main process Examples' IT Cali+ration Storage Warehousing

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Turtle Diagram Support Process(es) uestions' What process0es1 support $ou"  &sk them if the$ know #ow do these process0es1 support $ou"  &sk them if the$ know #ow are these support processes measured" In%estigate

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Turtle Diagram Outputs The product of the process Examples' Product Cali+rated measuring tools Purchase orders )easurement results

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Turtle Diagram Outputs uestions' What comes out of the process" #a%e them explain what the$ produce What is $our process or ser%ice" *ind out if the$ know

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Turtle Diagram Customer  The customers of the process Examples' -ext operation Shipping Inspection Production

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Turtle Diagram Customer  uestions Who is2are $our customer0s1"  &sk them #a%e $ou e%er asked $our customer what the$ need and how $ou are doing" If the$ don3t know then the$ do not know the$ are doing a good o+

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Turtle Diagram Competence/Skills/Training What t$pes of Competence2Skills2Training does the person who is doing the process need Examples' Computer skills  &+ilit$ to use measuring e!uipment  &+ilit$ to read drawings  &+ilit$ to use machiner$

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Turtle Diagram Competence/Skills/Training uestions' What t$pe of competence2skills2training do the$ need to perform the process" ,ook at o+ descriptions  &sk the +oss Do the$ ha%e the competence2skills2training to preform the process" ,ook at training records

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Turtle Diagram Inputs

Supplier 

.

Materials/Equipment

 

Measure(s)

 

Outputs

Process

Support Process(es)

Customer  

 

Competence/Skills/Training

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