Training Manual Sample NCR 58XX

“Innovative Training Solutions” ™

NCR 58XX ATM Field Technician Training

TD-58XX ATM Copyright ACT, Inc. 2004

TD-58XX ATM Copyright ACT, Inc. 2004

Introduction ™Trainer: ™Field

Technical training for maintenance and repair of NCR 58XX ATM

™Class

introductions/Background

Agenda 9

Class schedule: Breaks:

9:00-4:30 10:00-10:15 3:00-3:15

Lunch:

9 9

12:00-1:00

Days 1-3: Classroom instruction combined with practical exercises. Days 4-5: “Hands-on” troubleshooting and Maintenance/ Student evaluation and testing.

TD-58XX ATM Copyright ACT, Inc. 2004

COURSE OUTLINE Day 1

Day 2

Day 3

Day 4

Day 5

•

Chapter 1

Overview

•

Chapter 2

Diagnostics

•

Chapter 3

Power Supply

•

Chapter 4

System Boards

•

Chapter 5

System Configuration

•

Chapter 6

Disk Drives

•

Chapter 7

SDC Sub System

•

Chapter 8

Communication Boards

•

Chapter 9

Hardware Modules (Card Readers, CRT, Encryptors, Keyboards and Miscellaneous Interface )

•

Chapter 10

Depository

•

Chapter 11

Currency Dispenser

•

Chapter 12

Printers

•

Test

•

Troubleshooting

•

Troubleshooting continue

•

Clean-up

•

Survey

TD-58XX ATM Copyright ACT, Inc. 2004

Table of Contents Chapter 1

Overview

Chapter 2

Diagnostics

Chapter 3

Power Supply

Chapter 4

System Boards

Chapter 5

System Configuration

Chapter 6

Disk Drives

Chapter 7

SDC Sub-System

Chapter 8

Communication Boards

Chapter 9

Hardware Modules

Chapter 10

Envelope Depository and Dispenser

Chapter 11

Currency Dispenser

Chapter 12

Printers

TD-58XX ATM Copyright ACT, Inc. 2004

Chapter 1 58XX Overview

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Hardware Module Location The following pages will show the hardware module location in the different 56XX ATMs.

5874 Front Access

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Entering Supervisor Mode To go from In-Service mode to Supervisor mode all that is required on some ATMs is that the cabinet or safe door be opened. On other ATMs, the mode switch on the operator panel must be transferred to the Supervisor position. The mode switch is shown in the illustration, below, of a 56XX ATM Basic Operator Panel

We cover all the items that are on the Select Menu.

Select Menu

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Operational Status Messages We cover clearing the State of Health Messages

State of Health Messages 56XX ATMs have the ability to check the status of the modules within the ATM and report on them with text messages. These messages will name the device as well as indicate the module within that device that requires attention. The State of Health reporting system maintains counters on consumable items with the ATM (such as printer ribbons, depository print heads) and will produce a message to inform the operator when the consumable needs to be replenished

TD-58XX ATM Copyright ACT, Inc. 2004 1-4

Practical Exercises Practical Exercise 1: Hardware Identification Go to the following ATMs 5685, 5688, 5670 and locate the following items. 1. Card Reader 2. Safe Door Interlock switch 3. Currency Dispenser 4. Encryptor 5. Depository 6. ON / OFF switch Practical Exercise 2: Replenish Menu, Configure Menu and Access Menu 1. Go to the Replenish menu and perform the Test Cash function 2. Perform the Init Deposit function 3. Return to the Select menu 4. Select the Configure menu and input the machine number (123456) 5. Select Print Configure to print local configuration information 6. Return to the Select menu` 7. Select the Access screen 8. Select Print Access 9. Return to the Select menu Practical Exercise 3: Clearing State of Health 1. Open the safe door, exit and re-enter Supervisor mode. 2. Clear the State of Health 2, Currency Dispenser Presenter error 3. Select CSOH2 form the Select screen and make the selections to inform the terminal that the receipt printer print head has been replaced 4. Clear any other errors to achieve a terminal Healthy status

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Chapter 2 Diagnostics

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The following diagnostics are available on the NCR 56XX ATMs • • • • •

State of Health Reports, Customer Confidence Tests, Level 0 Diagnostics, Level 1 Diagnostics, and Level 3 Diagnostics

Customer Confidence Tests These tests can be used to verify the operational status of modules inside the ATM. The Customer Confidence test is selected from the Utilities menu.

Level 0 Diagnostics These tests may be executed during normal start up or may be selectable using the switches on the system board.

Level 1 Diagnostics To access level 1 diagnostic a NCR Field Engineering Key Disk is required. If you do not have one you will not be able to access level 1 or level 3 diagnostics.

TD-58XX ATM Copyright ACT, Inc. 2004 2-2

Practical Exercises Practical Exercise 1: Customer Confidence Test 1. From the Select menu select #7 diagnostics Practical Exercise 2: Level 1 Diagnostics 1. Take ATM out of service Practical Exercise 3: Level 3 Diagnostics 1. From the Utility menu select #3

TD-58XX ATM Copyright ACT, Inc. 2004 2-3

Chapter 11 Currency Dispenser

TD-58XX ATM Copyright ACT, Inc. 2004 11-1

Currency Dispenser The currency dispenser consists of two main modules: • •

Presenter Pick Module

There will be one presenter with at least one pick module attach to it, you can have up to four pick modules attach at one time. PICK MODULE

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Presenters There are two types of currency dispensers: • •

Enhance P86

The following chart will show which double detect component each presenter use:

Enhanced presenter 5886 presenter

LVDT and NTS LVDT

Operationally they all function in the same manner but many of the components are different between the different versions. The easiest way to identify which version you may have is to look at the following components: • • •

Motor drive board Transport sensors Pick modules ribbon cable

Enhance Presenter The Enhance presenter will not have a motor driver board and the transport sensor boards will only have the LED or photodetector on it. The ribbon cable running from the dispenser control board to the pick interface board is a 40-pin cable.

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Main Motor and Vacuum Pump The main motor and vacuum pump are located above the purge bin. The main motor drives the presenter stacker assembly and the gears that turn the shafts in the pick modules vertical transport. The motor also operates the vacuum pump that provides vacuum to the pick modules

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Currency Dispenser Control Board

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Currency Cassettes

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Pick Module Internal Timing

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Practical Exercises Practical Exercise 1 1. Run the Self Test from level 1 Diagnostics 2. Observe the T-Data results

Practical Exercise 2

Practical Exercise 3

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