Training Development Specialist In Tampa St Petersburg FL Resume Robin Firestone

ROBIN FIRESTONE Tampa, FL

 [email protected]

Training and Development Specialist Instructional Assessment and Design/Change Leadership/Trainer/Six Sigma My objective is to plan and manage your training and execute learning events in technology, soft skills, and professional development. Learning events will be aligned with company mission, goals, and vision, enabling your employees to do their professional best as well as positively affect bottom line and employee satisfaction. Certifications: Leadership Development; Black Belt LEAN/ Six Sigma Continuous Process Improvement.

CORE STRENGTHS

 Plan and Manage Training and Development department, projects, programs, learning events, and budget for technical, professional, soft skills and mandatory training.  Use competency and metrics-based Needs Assessment/Analysis process to identify Learning Gaps and in conducting Quantitative and Qualitative Evaluation Methods for updating or redesigning programs or curricula.  ADDIE model of Instructional Design for Course and Curriculum Development, OJT Plans, learning aids, and design of course materials.  Develop and lead training programs and initiatives, including customized or business/function specific programs.  Implementation and management of internal and external training and learning programs, including program coordination of all internal, eLearning, university and other partnership programs.  Deep knowledge of Adult Learning Theory/Principles, and the Kirkpatrick levels of learning evaluation.  Succession Planning/Knowledge Management/Change Management initiatives.  Certifications: Leadership Development and Lean/Six Sigma Black Belt.  Liaison directly with HR and business community to identify and implement training programs.  Ability to communicate, present and influence all levels within the organization.  Knowledge of a broad spectrum of training and learning programs.      

Identify, review and recommend external courses, vendor relationships, and eLearning partnerships. Ability to develop and maintain partnerships with the HR community, business leaders, and employees. Skilled in making effective one-on-one, small to large group presentations, and in a web-ex environment. Coordinate and maintain training enrollment, program logistics, advertisements, and learning event yearly calendar. Manage all training metrics and training reports. Learning Management System administrator.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS Hillsborough Community College, Tampa, Fl Assistant to Dean of Academic Affairs  Perform triage on all incoming students before seeing the Dean of Academic Affairs

2014 - 2015

Publix Corporation, Delray Beach, Fl South Florida District New Hire Orientation Trainer /In-Store Job Specific Trainer  Facilitate two full-day New Hire Orientation Programs for all South Florida new hires  Facilitate one-on-one various in-store job class training  Human Resources Generalist duties: payroll, time, attendance, benefits, etc.

2012 - 2014

Sikorsky Aircraft Flight Development Center, West Palm Beach, Fl 2010 - 2011 Contractor, Training Manager  Planned, managed, designed, delivered and coordinated curriculum, programs, and budget. Collaborated with executives, HR Business Partners, outside vendors, in-house Subject Matter Experts, Functional Unit Leaders, Specific Teams, and Individual Contributors for all-inclusive needs assessment and analysis. Conducted course evaluation and re-design and managed training data and reporting. Provided large scale direction and support of corporate-wide initiatives through educational and learning events. Utilized outside vendors to create online or highly specialized and customized courses.

ROBIN FIRESTONE  (561) 703-2365

Tampa, FL

 [email protected]

Sikorsky Aircraft Flight Development Center, West Palm Beach, Fl - Continued Team Leader: Talent Development, Knowledge Management, and Succession Planning.  Identified learning gaps using a custom-designed competency and metrics-based needs assessment/analysis process to plan training, measure impact/rate current and post-training performance, plan training for succession purposes, and improve recruiting efforts.  Designed custom courses and curricula. Facilitated some classes or co-facilitated others, depending on subject matter and whether an outside vendor or in-house subject matter expert was the better choice for delivery.  Designed/delivered/customized “ACE” Lean/Continuous Process Improvement Course and associated events such as Kaizen and Kan Ban & coached in-house SMEs to present segments.  Team Lead –Change Management Incorporation/Knowledge Management Database, courses, and intranet site/Succession Planning training initiatives. Identified $50,000 in additional training funding by proactively researching local organizations that could provide training reimbursement funds through State and Federal grants (Business Development Board and Workforce Alliance).  Significantly increased ability to meet deadlines, decreased time to test products and time to market, while increasing quality and efficiency, by developing and implementing custom, comprehensive and strategic New Hire Orientation Programs including custom OJT learning plans/job aids for each functional unit for faster new hire uptime.  Designed custom Lunch ‘n Learns and Show and Tells, available to the entire company for cross-departmental learning and collaboration leading to more effective and efficient project planning and delivery on time and without defects.  Designed and Facilitated Leadership/management/supervisor Development Courses and assessments.  Managed Learning Management System/Microsoft Office Suite.

Work Opportunities Unlimited, West Palm Beach, FL 2010 - 2010 Job Coach Job carved for individuals with physical and developmental disabilities in job searching and readiness skills.  Designed and taught interview, resume writing, job searching, communication and & presentation skills.  Created successful on-the-job development plans in partnership with hiring managers and designed intervention plans to increase and exceed level of performance expected.

Dillard High School, Ft. Lauderdale, FL High School English Teacher, 11th Grade American Literature Taught under-educated and underprivileged students, determining and using appropriate methods to address individual student needs, capabilities and skills required for FCAT examinations.  Prepared daily lesson plans, study aids, and supplementary materials.  Diagnosed individual learning problems and planned remedial lessons for mainstreamed students.

2005 - 2007

Purdue Pharma, Stamford, CT Training and Development Specialist, Medical Processes Designed, developed and delivered live classes to increase awareness of new State and Federal guidelines relating to development of new pharmaceuticals, as well as existing standard operating procedures.

2004 - 2005

Securities Industry Automation Corp. (SIAC), Brooklyn, NY 1995 - 2003 Corporate Training Specialist, Human Resources Responsible for designing and delivering the company’s first new hire orientation processes and programs. Managed the corporate library. Researched, designed, developed, and managed the company's first online e-learning program. Managed the Tuition Assistance program. Proactively designed and facilitated Change Management, Performance Management, and Leadership Development classes.  E-Learning: Saved company approximately $5,000,000 yearly by successfully transitioning the company to appropriate use of online self study programs in technology, professional development, and soft skills courses. Designed advertising, conducted mass and group Road Shows to promote usage, and collaborated with I.T. department to build infrastructure needed, manage LAN-based delivery until programs transitioned to web-based delivery, and implement blocks on inappropriate web sites. Designed the company’s first Training and Development intranet portal.  Reduced Sexual Harassment complaints and corporate liability and pay-outs by 50% by creating an online interactive Sexual Harassment course delivered to all new hires on their first day.  Decreased employee turn-over by 35% and increased loyalty by designing and co-facilitating an automated on-boarding process including three live programs done over a 90 day period; designing an e-mail based new-hire database for ordering of appropriate new hire resources to be ready on Day 1, conducted building tours, and designed a generic department-based orientation checklist template for new hire acclimation and faster uptime.

ROBIN FIRESTONE  (561) 703-2365

Tampa, FL

 [email protected]

Securities Industry Automation Corp. (SIAC), Brooklyn, NY - continued  Increased employee loyalty and drastically decreased turn-over by designing, managing and executing a yearly graduation event and gala evening for those who utilized the tuition assistance program and graduated that year.  Saved the company 25 man hours per week by designing a tuition assistance database and online process, reducing total process time from several weeks to a few days, eliminating all paper, and allowing participants to obtain funding on time.  Suggested, designed, and delivered a Change Management class - one aimed at managers and one at non-managers - to explain how to utilize a new Performance Management tool and process to avoid wide-spread discontent and replace that feeling with one of empowerment to document their achievements. The company also saved significant dollars on those who were unable to document achievements.  Annually awarded formal “Human Resources Team Bonus Award” for team performance and a “Personal Incentive Bonus Award” for proactive contributions considered above and beyond the call of duty.

Education/Training

Memberships

M.A. Business Education, New York University B.A. Secondary English Education, SUNY Oneonta

American Society of Training and Development

Certifications

Software

Leadership Development, Human Resources Certification Institute Lean/Six Sigma Black Belt, The Six Sigma Way

MS Word, Excel, PowerPoint, 0utlook, and Project Learning Management Systems/Lotus Notes