Trainer

Jill Laker, PMP 141 N 5th Ave Beech Grove, IN 46107 317-784-5715 Education: ? Bachelor of Arts, Hanover College 1993 ? Project Management Professional (PMP) Certification, 2005 Project Manager, Technical, WellPoint Federal Employee Program - Feb 2003 ? OCto ber 2010, ? Successfully managed medium to large size projects ? Familiar with and utilize WellPoint Project Management Methodology (EPMM) ? Familiar with Sarbanes-Oxley documentation (SOX) ? Developed and tracked project budgets ? Acquired internal and external resources ? Coordinate testing and training environments ? Mentor and lead project teams ? Mentor new project managers Trainer, 1-800Medicare, AdminaStar Federal ? 2001 ? 2003 ? Participated on special training and 1-800 Medicare projects ? Trained new hire Customer Service classes ? Trained Customer Service associate refresher courses ? Mentored new hires ? Mentored new trainers ? Developed Training Materials Ombudsman, AdminaStar Federal ? 1999 ? 2001 ? Educated Provider Community on Medicare billings ? Research Member and Provider issues ? Trained Customer Service Representatives ? Developed Provider Education Materials Beneficiary Outreach, AdminaStar Federal ? Aug 1997- 1999 ? Educated Medicare Beneficiary population ? Trained Senior Health Insurance Counselors (SHIP) ? Developed training materials and handouts ? Answered Member and Provider issues ? Trained Customer Service Representatives