TRAINER or TECHNICAL TRAINER or ELEARNING or TECHNICAL WRITER or

Dear Human Resources Department: Over the last three years, I have had the privilege of working as a Clinical Tra iner in the Center for Organizational and Leadership Effectiveness (COLE) at the Weill-Cornell and Columbia University Medical Centers. In this role, I have a v ariety of responsibilities such as training staff across all New-York Presbyteri an campuses on Eclipsys XA, Cisyphus, PACS, Imnet, and Mersth. I also am heavily involved in IT meetings, staff Eclipsys end user groups, and implementation mee tings at each campus. In addition, I create technical documents on a daily basis to educate clinical s taff on the various above mentioned clinical software. Each day, I learn more ab out the ins/outs of the multitude of databases the hospital uses. I am currently COLE's lead on the following projects: Columbia Medical Center - Eclipsys MD Do cumentation Rollout, coordinate, create Eclipsys XA training materials, train st aff, instructors on training sessions HIM Eclipsys XA trainings for Cornell/West chester Campus's East Hemodialysis RN/MD Eclipsys XA Rollout Mersth Instructor Redesigning upgraded version's e-learning curriculum Eclipsys XA SuperBill Capt ivate e-learning curriculum design Cornell Nursing Education End User Documentat ion Committee representative I have been a clinical trainer and heavily involved in IT implementation/training rollouts for the last 10 years. I first started in the financial industry, where my role was on the trading floo r, as a financial analyst, and then became the "go-to" person for IT/web design projects to update MetLife's website with stock quotes. I quickly developed a pa ssion for IT expertise. Then, I began my career as a technical trainer/IT suppor t, by training social workers at Palladia, on a non-profit database called AWARD S, and became the sole trainer for 500+ staff. After that, I worked as a senior trainer/implementation technical writer at New York Hotel Trades Council, and be gan my career in the healthcare industry working with doctors to implement Cerne r, Mckesson, and AS400 systems. As sole trainer at both these companies, I developed a very independent nature a nd was able to develop a multitude of training/IT implementation programs such a s end user work groups for staff across various locations, weekly on-site traini ng programs, open-house training programs for staff, and an e-learning library f or the technical training programs I created for each system. I am a very hard w orker and determined professional. When I am given an assignment I require limit ed supervision and work in a high, professional manner. In my next role in the I nformation Technology industry, I am seeking a role where I can learn the "behin d the scenes" process of how technical systems are created, and hope to take my training skills, and technical writing skills that I have mastered to the "table " as well. I can be reached by telephone at (646) 753 - 0046 or email at cg127ed [email protected]. Sincerely, Carolyn E. Gerstel Carolyn E. Gerstel - Senior IT Professional/IT Analyst/Technical Lead EDUCATION Pending, MS, City College, CUNY, Social Research - Public Policy, G.P.A 3.5 Pend ing, MA, Hunter College, CUNY, Educational Foundations, G.P.A 3.4 Pending, Conti nuing & Professional Studies, Baruch College, Web Design Certificate Microsoft O ffice Suite, Computer Applications Training, DataLink, New York, NY. 2002-2004 B.A. Rutgers C ollege, Rutgers University, New Brunswick, NJ. 1998, G.P.A 3.5 TECHNICAL SKILLS EMR Clinical Software: Eclipsys XA 4.5/5.0, Mersth, Cisyphus, Imnet, PACS, Peopl eSoft, Cerner, Mckesson, Epic, Per Se, Claim Check, CareEvolve, Empire Blue Cros s/Blue Shield

Learning Managements Systems: PeopleSoft, Cornerstone Reporting: Clarisol, OPUS, QSI SAS, Crystal Reports Microsoft: Word, Excel, Outlook, PowerPoint, Sharepoin t, eLearning: Webex, Flash, Java, Editplus, FTP, CBT, Snagit, Intranet design, Adob e Suite (Captivate, Photoshop, Illustrator, Indesign, and Flash). Management: Project management, Personnel evaluation, Logistics, Requirements ev aluation Presentation: Group and individual instruction, Public speaking, Writin g, and Editing Design: Instructional design, writing, Software design, Database design Platforms: Citrix, Ethernet, NCS/AS400 Platforms, Web Based Systems, Oracle, Jav a WORK EXPERIENCE Clinical Trainer/Technical Writer, New York-Presbyterian Hospital, 4/08 - Presen t. Train doctors, nurses, ancillary, pharmacy and management on the Eclipsys XA 4.5/5.0 SCM Electronic Medical Record, Mersth, Cysiphus, PACS, and IMNET systems for ambulatory, inpatient, and outpatient care. Create training manuals, docume ntation, and organize training classes/course content for staff across all campu ses within the New-York Presbyterian system. Work with key nursing staff to deve lop, maintain, and create nursing classes for new and current nurses across all campuses. Work with nearly all departments to maintain, upgrade, navigate, and s ustain the Eclipsys XA application. Document training issues and user performanc e. Maintain (Pathlore) Learning Management System. Assist with Go-Lives and acti vation support on floors. Serve as Eclipsys expert and on problem resolution tea ms. Design, implement, and configure clinical applications for hospital populati on. Use learning software to develop Job Aids, create Captivate and Snagit compu ter quick tip sheets. Serve as key member for hospital wide meetings for system go-lives, upgrades, and end user groups. Coordinate, develop, and maintain train ing programs for Columbia University Medical Center's MD Documentation and vario us go-lives for each hospital departments. Create, design, and disseminate tools for system upgrades, learning models, and best plan methodologies for upgrades and learning platforms for end users. Work with nursing staff to develop nursing documentation, Eclipsys XA roll-outs, training sessions, and appropriate Standa rd of Care/Protocols for New-York Presbyterian policies. IT Consultant, CMA Consulting Services, Inc., Brooklyn, NY. 01/08 - 05/08. Desig ned and developed appropriate education curricular and course content for variou s users of the financial system and other supported applications. Provided input on the best delivery mechanism for educating specific user groups based on the analysis of the functionality being deployed. Ensured that training materials su pport the software being deployed and that job aids enable internal users to per form their specific job functions using city-wide applications. Worked with seni or analysts to develop, disseminate, analyze, and critique current workflow on c linical systems and minimize paper workflow. Technical Trainer/Writer, New York Hotel Trades Council, NY, NY. 4/06 - 01/08. D esigned, developed, implemented, tested, and taught training programs to physici ans, nurses, and clinical staff on a variety of health care databases Cerner, EP IC, AS400, and McKesson Series. Chaired various clinical user group committees. Used clinical databases to extract monthly reports for senior management. Served as technical expert in relaying system information to staff members. Wrote cour se curriculum for Orientation, Staff Refresher, System Upgrades, HIPPA, and Cust omer Service Skills training courses. Clinical MIS Coordinator, Palladia, Inc., NY, NY. 08/04 - 04/06. Created online/ web training courseware using Present Online, WebEx, and Microsoft Office platfo

rms. Topics included Microsoft applications, customized software, proprietary ap plications, territory management skills, and CBT/e-learning techniques. Decided on course content, created outlines, wrote storyboards, and created CBTs both wi th and without voice over. Wrote in-depth instructional manuals, quick reference cards, trainer notes and other course materials, as well as, authoring storyboa rds for self-paced CBT/e-learning development. IT Consultant, Compulink, NY, NY. 02/03 - 08/04. Worked with clients to define t he scope of technical projects and corporate technical needs. Planned technical project time scales and clarified client's system specifications. Ensured projec ts were completed, properly documented, and met customer objectives. Created tra ining manuals for end users buying computer products and parts. Researched techn ical products to assess current and emerging systems at various corporate settin gs. Responsible for computer setup, installation, troubleshooting and providing feedback to clients. Financial Analyst, Bank of New York, Consultant, NY, NY. 10/02 - 02/03. Coordina ted fiscal operations and budget preparation for Unit Investment Trust trading d epartment. Used Microsoft Excel, Crystal Reports, and Microsoft Access to analyz e and prepare financial forecasting documents and reports. Interfaced with depar tment leaders and accounting personnel to ensure compliance with budgets and ope rational plans. Taught coworkers on systems and assisted training implementation teams. Investigated variances and recommended financial solutions. Analyzed Blo omberg and Bear Stearns Trading terminals to forecast stock market trends for fi nancial professionals and senior management. Trading Analyst, MetLife Financial, NY, NY. 11/99 - 10/02. Translated end-user b anking software user manuals, training guides, software screen shots, and financ ial prices to stockbrokers and sales assistants. Trained personnel on financial software applications. Processed daily trades, corporate actions, and queried tr ade settlement issues. Reconciled share discrepancies and pricing issues via Blo omberg, Bear Stearns, Pershing SNA trading terminals and AS400 Platforms. Review ed and resolved Portfolio Analysis and Portfolio Implementation with senior mana gement and colleagues Other Positions IT Consultant, Bank of New York, NY, NY. 10/99 - 09/01. Computer Analyst, Hunter College, NY, NY. 08/98 - 10/99.