TQM en Los Servicios

 

OMLHGH^]YONHÞG AG @O NOMAGO MA ^QLHGH^]YD^

@O NO@HMOM ]D]O@ AG @D^ ^AYRHNHD^ ]D]O@ _QO@H]X LOGOJALAG] MOBGA [OLDYO [ÛßHJO

 

´_uè as `o no`hmom4

^a agthagma ndld `o tdto`hmom ma ospantds y norontarìsthnos ma ug prdmuntd d sarvhnhd qua raspo`mog su  

noponhmom poro sothsbonar ganashmomas astoi`anhmos d hlp`ìnhtos. @o mabhghnhþg ma `os axpantothvos ma no`hmom rasu`to nrìthno poro `os dparonhdgas abhnonas y abhnhagtas. O LAGQMD AG @O LAG]A MA@ NDLVYOMDY ASH^]AG HLÏJAGA^ GD RAYIO@H[OMO^. A^]D A^ VDY_QA O^VAN]D^ MA LOYEA]HGJ NDLD VQI@HNHMOM, HLOJAG X VYDLDNHÞG VQAMAG A^]OI@ANAY QGO MHBAYAGNHO.

 

A` omlhghstromdr ma dparonhdgas kuajo ug popa` shjghbhnothvd o` oidrmor vorhds ospantds hlpdrtogtas ma `o no`hmom ag a` sarvhnhd

6?

69

A` ndlpdgagta togjhi`a ma luncds sarvhnhds as hlpdrtogta. @d ihag qua sa coyo mhsaÿomd y prdmunhmd ug sarvhnhd astoi`ana ugo mhbaragnho.

Dtrd ospantd ma` sarvhnhd y ma `o no`hmom ag a` sarvhnhd as a` prdnasd. Ospantds ndld `o ndgbhoih`hmom y `o ndrtasìo sdg porta ma` prdnasd. A` omlhghstromdr ma dparonhdgas puama prdnasds (prdmuntds ma sarvhnhd)mhsaÿor qua tagjog astds otrhiutds y puama osajuror su no`hmom o trovès ma `os tènghnos ma ]_L.

 

A` omlhghstromdr ma dparonhdgas kuajo ug popa` shjghbhnothvd o` oidrmor vorhds ospantds hlpdrtogtas ma `o no`hmom ag a` sarvhnhd

6>

6=

A` omlhghstromdr dparonhdgas morsa nuagto ma qua `os ma axpantothvos ma`maia n`hagta sdg a` astïgmor ndgtro a` nuo` sa kuzjo a` sarvhnhd. @o no`hmom ag a` sarvhnhd sa kuzjo ndg iosa ag a` nulp`hlhagtd ma `os axpantothvos. A` omlhghstromdr puama sar nopoz ma hgb`uhr togtd ag `o no`hmom ma` sarvhnhd ndld ag `os axpantothvos. A` omlhghstromdr maia asparor axnapnhdgas. Coy ug ghva` astïgmor ma no`hmom o` nuo` sa agtrajo a` sarvhnhd ag bdrlo raju`or. ^hg aliorjd, coy ‐axnapnhdgas“ d ‐prdi`alos“ hghnhomds pdr a` n`hagta d pdr ndgmhnhdgas ma dparonhþg hgbarhdras hgbarhdras o `os þpthlos

NDGBHOIH@HMOM

 

HLV@HNO @O NDGJYQAGNHO AG]YA A@ MA^ALVAßD X @O ^AJQYHMOM. ^HJGHBHNO _QA @O ALVYA^O AKANQ]O IHAG

Bontdras

A@ ^AYRHNHD @O VYHLAYO RA[ X _QA NQLV@A ^Q^ VYDLA^O^.

YA^VQA^]O  ^A YABHAYA O @O RD@QG]OM X VYDG]H]QM NDG _QA @D^

matarlhgogtas ma `o no`hmom ag a` sarvhnhd

ALV@AOMD^ VYA^]OG A@ ^AYRHNHD. HLV@HNO ]HALVD^ @ÌLH]A VOYO MOY A@ ^AYRHNHD

NDLVA]AGNHO  ^HJGHBHNO _QA ^A VD^AAG @O^ MA^]YA[O^ D A@ NDGDNHLHAG]D YA_QAYHMD VOYO MA^ALVAßOY A@ ^AYRHNHD.

 ONNA^D HLV@HNO @O NOVONHMOM MA ONAYNOY^A X A^]OI@ANAY NDG]ON]D.

 

NDY]A^ÌO 

Bontdras

HGRD@QNYO JAG]H@A[O, YA^VA]D, NDG^HMAYONHÞG, ]YO]D OLOI@A MA@ VAY^DGO@ MA NDG]ON]D (HGN@QXAGMD (HGN@QXAGM D @O YANAVNHDGH^]O, @D^ DVAYOMDYA^ MA ]A@ÈBDGD, A]NÈ]AYO).

NDLQGHNONHÞG

matarlhgogtas ma `o no`hmom ag a` sarvhnhd

^HJGHBHNO ]AGAY HGBDYLOMD^ O @D^ N@HAG]A^ AG QG @AGJQOKA _QA VQAMOG NDLVYAGMAY O^Ì NDLD A^NQNCOY@D^. A^]D VQAMA ^HJGHBHNOY _QA @O NDLVOßÌO GANA^H]A OKQ^]OY ^Q @AGJQOKA VOYO MHBAYAG]A^ N@HAG]A^ OQLAG]OGMD A@ GHRA@ MA ^DBH^]HNONHÞG NDG A@ N@HAG]A IHAG AMQNOMD X COI@OGMD MA LOGAYO ^HLV@A X @@OGO NDG A@ N@HAG]A NDLÛG.

NYAMHIH@HMOM HLV@HNO NDGBHOG[O, BOLH@HOYHMOM X CDGA^]HMOM. HGRD@QNYO YAO@LAG]A A@ ]AGAY AG NQAG]O @D _QA A^ LAKDY VOYO A@ N@HAG]A.

 

Bontdras

^AJQYHMOM  A^ A^]OY @HIYA MA VA@HJYD, YHA^JD D MQMO.

matarlhgogtas ma `o no`hmom ag a` sarvhnhd

NDLVYAG^HÞG X MA@ NDGDNHLHAG]D N@HAG]A HLV@HNO CONAY A@ A^BQAY[D VDY NDLVYAGMAY @O^ GANA^HMOMA^ MA@ N@HAG]A.

 O^VAN]D^ ]OGJHI@A^ HGN@QXAG ARHMAGNHO BÌ^HNO MA@ ^AYRHNHD.

 

@os ndlpoÿìos ihag omlhghstromos thagag astrotajhos ma ranuparonhþg ma` sarvhnhd. Astd shjghbhno qua noponhtog y outdrhzog o `ds alp`aomds ma `o `ìgao brdgto` poro rasd`var ug prdi`alo. Mhsaÿor a` prdmuntd, omlhghstror a` prdnasd ma sarvhnhd, hjuo`or `os axpantothvos ma` n`hagta ndg a` prdmuntd, y prapororsa poro `os axnapnhdgas sdg onthvhmomas n`ova poro ditagar `o no`hmom ag `ds sarvhnhds.

 

]_L

¡Luncos jronhos!