Test Bank for Fundamentals of Human Resource Management 3rd Edition by Dessler

Exam Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question 1) The basic The  basic functions of management include all of the following EXCEPT ________. A) outsourcing B) planning C) organizing D) staffing

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2) A manager is best is  best described as a person who is responsible for ________. A) communicating with stockholders B) accomplishing the organization s goals C) delegating authority to subordinates D) teaching new employees basic employees basic skills

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3) Which individual in an organization is responsible for accomplishing the organization s goals by goals by planning, organizing, staffing, leading, and controlling personnel? A) marketer B) entrepreneur C) generalist D) manager

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4) Which of the following involves the five functions of planning, organizing, staffing, leading, and controlling? A) management process B) succession planning C) adaptability screening D) strategic management

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5) Which basic Which  basic function of management includes developing rules and procedures? A) staffing B) planning C) organizing D) leading

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6) Which basic Which  basic function of management involves maintaining employee morale and motivating subordinates? A) developing B) organizing C) leading D) planning

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7) What specific activities listed below listed  below are part of the planning function? A) training and developing employees B) giving each subordinate a specific task C) developing rules and procedures D) establishing quality standards

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8) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time? A) staffing B) motivating C) organizing D) planning

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9) John primarily spends his time giving tasks to subordinates and establishing departments. He is performing what function of management? A) planning B) leading C) organizing D) controlling

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10) Which function of the management process includes delegating authority to subordinates and establishing channels of communication? A) organizing B) motivating C) staffing D) leading

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11) Zachary, a sales manager with a commercial real estate firm, uses sales quotas to assess the performance of his staff members, and he then develops strategies for corrective action. Which function of the management process is Zachary most likely performing? A) controlling B) staffing C) planning D) organizing

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12) Which of the following activities is related to the organizing function of the management process? A) giving each subordinate a specific task B) developing rules and procedures C) recruiting prospective employees D) establishing quality standards

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13) All of the following are activities performed within the staffing function of the management process EXCEPT ________. A) maintaining morale B) providing training C) evaluating performance D) recruiting employees

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14) Which of the following terms best terms best describes firms such as L.L. Bean, Toyota, and Dell? A) work council B) open shop C) organization D) bargaining unit

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15) In the management process, which activity is part of the staffing function? A) maintaining morale B) developing rules C) evaluating performance D) setting production levels

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16) Which function of the management process involves setting standards such a sales quotas and production levels? A) leading B) organizing C) controlling D) planning

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17) Which activity is part of the controlling function of the management process? A) training and developing new employees B) recruiting prospective employees C) developing departmental rules and procedures D) comparing employee performance with standards

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18) ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A) Job evaluation B) Career planning C) Human resource management D) Behavioral management

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19) Human resource management is best is  best defined as the process of ________. A) controlling and orienting new employees B) organizing and scheduling work activities for teams C) acquiring, training, appraising, and compensating employees D) outsourcing and offshoring clerical jobs clerical jobs to foreign countries

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20) ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leadership B) Bargaining C) Authority D) Arbitration

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21) All of the following are a line manager s responsibilities for effective HR management EXCEPT ________. A) advising upper management B) orienting new employees C) developing employees D) controlling labor costs

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22) Line authority is best is  best defined as a manager s right to ________. A) advise other managers or employees B) advocate on behalf on  behalf of his or her department C) issue orders to other managers or employees D) use flexible decision- making powers

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23) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation. A) line managers; middle managers B) staff managers; line managers C) line managers; staff managers D) functional managers; staff managers

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24) Which of the following has historically been historically been an integral part of every line manager s duties? A) handling personnel issues B) creating personnel policies C) developing annual budgets annual  budgets D) establishing dress codes

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25) Which of the following best following best explains why HR management is important to all managers? A) An enthusiastic labor force is likely to provide financial support to local unions. B) Technological changes and global competition require clear organization charts. C) Investing in human capital enables managers to achieve positive results for the firm. D) Economic challenges facing the world call for advanced cost- cutting and streamlining.

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26) According to experts, the primary hindrance to a firm s productivity is its inability to ________. A) create efficient manufacturing facilities B) acquire and maintain a good workforce C) use advanced accounting controls D) attain adequate cash and credit

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27) Larry is a line manager at a large sporting goods store. Which of the following is LEAST likely to be to be one of Larry s HR responsibilities? A) disciplining employees B) sharing financial advice C) interpreting company policies D) training new employees

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28) All of the following are examples of human resource specialties EXCEPT ________. A) training specialist B) financial advisor C) EEO coordinator D) job analyst

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29) Nicole works as a  job analyst at a computer firm. Which of the following most likely describes Nicole s duties in her current position? A) planning and organizing training activities B) handling employee benefits employee benefits programs C) searching for qualified job qualified job candidates D) collecting information about job about  job duties

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30) In general, how many human resource employees would be would be on staff for a firm with 500 total employees? A) 1 B) 2 C ) 10 D) 5

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31) Which of the following human resource management specialties would most likely require extensive travel? A) job analyst B) training specialist C) labor relations specialist D) recruiter

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32) Which of the following focuses on using centralized call centers and outsourcing arrangements with vendors as a way to provide specialized support for certain HR activities? A) corporate HR groups B) HR consulting firms C) transactional HR groups D) embedded HR units

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33) An HR generalist at Wilson Manufacturing has been has been assigned to the sales department to provide HR management assistance as needed. Which of the following best following best describes the structure of the HR services provided at Wilson Manufacturing? A) HR centers of expertise B) transactional HR groups C) corporate HR groups D) embedded HR units

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34) Roberta Whitman has recently been recently been hired by hired by Jackson  Jackson Pharmaceuticals as the senior vice president of human resources. Jackson resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit and  benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes Whitman believes she can correct the problems at Jackson at  Jackson Pharmaceuticals.

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Which of the following best following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm? A) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world. B) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates. C) Employees frequently complain about the inconsistent assistance they receive from the H department due to its large size. D) Centralized call centers would enable the HR department to provide specialized support o daily transactional activities. 35) Roberta Whitman has recently been recently been hired by hired by Jackson  Jackson Pharmaceuticals as the senior vice president of human resources. Jackson resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit and  benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes Whitman believes she can correct the problems at Jackson at  Jackson Pharmaceuticals.

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Which of the following best following best supports Whitman s idea to develop a transactional HR group to handle benefits handle benefits administration? A) Extensive training has been has been provided to line managers so that they fully understand the different insurance options available to employees. B) Outside vendors specializing in all aspects of benefits of  benefits administration would provide improved support to the firm s employees. C) All employees are currently required to participate in health screening and drug tests to eliminate high risk employees from the benefits the benefits plan. D) Lower insurance premiums would eliminate the need for outsourcing medical services and improve employee health coverage. ʹ

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36) ________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad. A) Market development B) Diversification C) Export growth D) Globalization

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37) Which term refers to exporting jobs exporting jobs to lower- cost locations abroad? A) benchmarking B) warehousing C) offshoring

37) D) compensating

38) Which of the following is NOT a trend facing human resource managers today? A) decreasing number of college- educated workers B) increasing age of the workforce C) decreasing number of temporary workers D) increasing diversity in the workforce

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39) Which of the following describes the most significant demographic trend facing the U.S. workforce? A) increasing number of blue of  blue-collar workers B) increasing number of older workers C) decreasing number of contingent workers D) decreasing number of bilingual of  bilingual workers

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40) Which of the following statements best statements best explains why employers are expecting a severe labor shortage in the next few years? A) One- third of single mothers are not in the labor force. B) People are living longer because longer  because of better of  better health care. C) Increasing taxes have forced businesses forced businesses to globalize. D) More people are retiring than are entering the job the job market.

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41) What are many employers doing to fill openings left by left  by retiring employees? A) increasing the retirement age B) hiring more women C) rehiring retirees D) offering night shifts

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42) According to employer surveys, one of the primary challenges of Generation Y employees is their ________. A) inability to balance to  balance work and family B) desire to work only in part- time positions C) inability to use information technology D) need for constant praise and recognition

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43) What term refers to the knowledge, education, training, skills, and expertise of a firm s workers? A) human resources B) intellectual property C) human capital D) tangible assets

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44) In today s  business environment, what is a firm s main source of competitive advantage? A) financial structure B) human capital C) technology D) creative advertising

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45) Most modern employers expect HR managers to do all of the following EXCEPT ________. A) utilize transactional relations to ensure corporate success B) create high-performance work systems C) take an integrated talent management approach D) participate in strategic planning activities

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46) Which of the following terms refers to workers who hold multiple jobs multiple jobs or are part- time employees? A) temporary B) seasonal C) short -term D) nontraditional

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47) Which of the following best following best describes a nontraditional worker? A) workers near retirement age B) service industry workers C) workers with multiple jobs multiple jobs D) entrepreneurial workers

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48) Globalization, competition, and technology have led to which of the following trends in huma resource management? A) College recruiting has increased as a result of the growing number of retiring baby retiring baby boomers.  boomers. B) HR managers primarily focus on providing transactional services like recruiting and hiring. C) HR managers assist top management with developing and implementing strategies. D) Metrics used to measure employee potential have been have been replaced by replaced by standardized testing.

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49) Tara Robles earned an MBA degree and is now an HR manager for a Fortune 500 company. I which of the following tasks does Tara s advanced degree benefit degree benefit her the most? A) assisting upper management in formulating business formulating business strategies B) recruiting college graduates for entry- level positions C) training interns to perform basic perform basic computer tasks D) distributing pension payments to retiring employees

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50) Which of the following is most likely a true statement? A) Business strategies developed by developed by HR managers are quantifiable. B) A firm s vision is only effective when HR managers play a strategic role in its development. C) Human capital is linked to increased productivity, profitability, and customer satisfaction. D) Transactional activities are more cost- effective when outsourced by outsourced by HR.

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51) Which of the following terms refers to a set of HR management policies and practices that together produce superior employee performance? A) in-house development system B) high - performance work system C) management assessment system D) career management system

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52) Evidence- based human resource management relies on all of the following types of evidence EXCEPT ________. A) research studies B) analytics C) qualitative opinions D) existing data

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53) Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations? A) ratios B) metrics C) tools D) case studies

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54) Which term refers to the standards someone uses to decide what his or her conduct should be should be A) autonomy B) responsibility C) morals D) ethics

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55) Jennifer was recently certified as a professional human resource manager. Which organization most likely provided this certification to Jennifer? to  Jennifer? A) Association of Certified HR Managers B) Academy of Human Resource Executives C) Society of Business Administration D) Human Resource Certification Institute

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56) James is preparing to take an HRCI certification exam. Which of the following subjects is LEAS important for James for James to study? A) occupational health and safety B) strategic management C) workforce planning D) information technology

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57) Unlike HR managers of the past, modern HR managers must be must be able to ________. A) hire workers who are well-matched to a firm s HR needs B) develop and implement a firm s long- term business term  business strategies C) explain HR activities in terms of a firm s finances and productivity D) assist with employee training in departments within a firm

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58) Many HR managers use Facebook to ________. A) provide benefits provide  benefits services C) advertise job advertise  job listings

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B) manage ethics D) measure employee performance

59) Which of the following is a trend in the US.? A) decreasing number of Asian workers B) increasing number of service industries C) increasing number of goods- producing industries D) decreasing number of Hispanic workers

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60) By 2020, service-providing industries in the U.S. are expected to account for ________ of wage and salary jobs salary  jobs overall. A) 64% B) 72% C) 87% D) 53%

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61) According to a study of 35 large global firms, what is the primary concern of HR managers? A) talent management B) technological changes C) offshoring risks D) health care costs

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62) Elliot was born was  born in 1972. In which of the following groups would Elliot most likely be likely  be categorized? A) Millennial B) Generation X C) Generation Y D) Baby Boomer

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63) Which of the following is a tendency of many Generation Y workers? A) focusing more on work than family B) wanting to be to be employed as nontraditional workers C) wanting to balance to balance work and family life D) focusing more on family than work

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64) According to the text, managers at Lands End and Bank of America are encouraged to give Millennial workers ________. A) telecommuting options B) quick feedback C) extensive family leave time D) technology training

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65) Edith and her sister Ruth share a clerical position at Bowman Industries. Edith works from 7:00 a.m. until noon, and Ruth works from noon until 5:00 p.m. Edith and Ruth would best would  best be  be described as ________. A) nontraditional workers B) independent contractors C) temporary employees D) telecommuters

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66) Raj, an engineering consultant, pays $300 each month to use a meeting room and office equipment in a local office building. office building. Raj uses the space when he needs to meet with clients, and the rest of the time he works from his home office. Which term refers to Raj s work arrangement? A) co- working site B) indebtedness C) offshoring D) downsizing

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67) The purpose of the H- 1B visa program is to allow ________. A) U.S. employers to hire skilled foreign workers for jobs for jobs in the U.S. B) U.S. employers to hire skilled foreign workers for jobs for jobs overseas C) U.S. employees to work for foreign firms based firms based in the U.S. D) U.S. employees to work for foreign firms based firms based overseas

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68) Which term refers to an agreement that reduces tariffs and barriers and barriers among trading partners? A) offshore facility B) deregulation C) free trade area D) co -working site

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69) Which of the following factors LEAST likely drove U.S. economic growth between growth between 1960 and 2007? A) deregulation B) leveraging C) diversifying D) globalization

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70) Which term refers to formulating and executing HR policies and practices that produce the employee competencies and behaviors and  behaviors a firm needs to achieve its strategic goals? A) talent management B) strategic human resource management C) organizational management D) performance management

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71) Dana, an HR manager at Coffman Consulting, wants to compare current employees skills with the firm s projected strategic needs. Which of the following would most likely help Dana accomplish this task? A) streaming desktop video B) computerized analytical program C) corporate intranet website D) network monitoring software

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72) Modern HR managers are expected to monitor employee engagement, which refers to an employee s ________. A) ability to balance to balance family and career B) ethical  behaviors and attitudes C) personal career goals and objectives D) emotional investment in their work

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73) According to the text, which of the following is the most likely reason that HR managers are more focused on metrics than they were 50 years ago? A) threats of heavy regulation B) fluctuations in the stock market C) pressures of global competition D) risks of monetary recession

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74) The purpose of evidence- based human resource management is to use data and research to ________. A) quantify HR expenses and deficits B) make comparisons with other firms C) identify high quality job quality job candidates D) support HR decisions and practices

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75) Which term refers to the competency needed by needed by today s HR managers to create a meaningful work environment and align strategy, culture, practices, and behavior? and  behavior? A) technology proponent B) capability  builder C) credible activist D) strategic positioner

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TRUE/FALSE. Write T if the statement is true and F if the statement is false. ʹ

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76) Planning, organizing, staffing, leading, and controlling are the five basic five  basic functions of the management process.

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77) Personnel management involves recruiting prospective employees, setting performance standards, and monitoring production levels.

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78) Setting standards such as sales quotas, quality standards, or production levels is part of the leadin function of human resource management.

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79) The planning function of management includes establishing goals and standards and developing forecasts.

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80) Communicating is one of the five basic five basic functions of the management process.

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81) Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization s  basic goals.

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82) In most large firms, human resource managers assist line managers with hiring, training, evaluating, rewarding, counseling, promoting, and hiring employees.

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83) Extensive travel is required of recruiters, compensation managers, and job and  job analysts.

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84) Firms of all sizes are required under employment laws to have at least one full- time human resource manager on staff.

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85) Transactional HR groups focus on assisting top management in big in  big picture issues such as developing a firm s long- term strategic plan.

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86) An embedded HR unit focuses on using centralized call centers and benefits and  benefits advisors to provided specialized support.

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87) IBM isolates HR functions into silos, which enables teams of HR specialists to focus on the needs o specific groups of employees.

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88) According to the Bureau of Labor Statistics, between Statistics, between now and 2018 the number of workers classified as white, non- Hispanic will decrease and the number of workers classified as Asian will increase.

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89) The H- 1B visa program allows U.S. employers to hire foreign workers to fill workforce shortfalls for hourly positions that require only limited skills.

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90) Modern human resource managers perform transactional duties as well as help top management develop and execute the firm s long- term plans.

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91) The evidence used in evidence- based human resource management typically comes from actual measurements, existing data, or critically evaluated research studies.

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92) Ethical issues such as workplace safety, security of employee records, and employee privacy rights are all related to human resource management.

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93) Since HR managers are expected to participate in long- term strategic planning, they no longer need to have recruiting and training skills.

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94) Today s trend is for HR managers to spend more time on administrative, transactional services and less time on long- term strategic planning.

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95) Human resource management is the sole responsibility of human resource managers, so line managers and staff managers rely heavily on HR specialists to hire the best the best employees.

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ESSAY. Write your answer in the space provided or on a separate sheet of paper. 96) What are the five basic five  basic functions of management? Explain some of the specific activities involved in each function. Is one function more important for human resource management? 97) Explain the difference between difference between line authority and staff authority. What type of authority do human resource managers have? 98) How have technological advances changed the HR environment? What technological tools enable HR managers to perform their duties more efficiently? 99) What is human resource management? Why is human resource management important to all managers? What is the role of line managers in human resource management? 100) What duties are required of most HR managers? How have the duties of HR managers changed from 30 year ago? 101) List and explain five personnel mistakes you do not want to make as an HR manager. 102) Why are demographic trends important to HR managers? 103) In a  brief essay, compare the role of human resource management in small businesses small  businesses and in high-performance work systems. 104) What changes in the business the  business environment have led to HR managers playing more strategic roles in organizations? As a result of these changes, what competencies are now required of modern HR managers? 105) What is globalization? How has globalization affected employers and HR management?

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Answer Key Testname: UNTITLED1

1) A 2) B 3) D 4) A 5) B 6) C 7) C 8) D 9) C 10) A 11) A 12) A 13) A 14) C 15) C 16) C 17) D 18) C 19) C 20) C 21) A 22) C 23) B 24) A 25) C 26) B 27) B 28) B 29) D 30) D 31) D 32) C 33) D 34) C 35) B 36) D 37) C 38) C 39) B 40) D 41) C 42) D 43) C 44) B 45) A 46) D 47) C 48) C 49) A 50) C 11

Answer Key Testname: UNTITLED1

51) B 52) C 53) B 54) D 55) D 56) D 57) C 58) C 59) B 60) C 61) A 62) B 63) C 64) B 65) A 66) A 67) A 68) C 69) C 70) B 71) B 72) D 73) C 74) D 75) B 76) TRUE 77) FALSE 78) FALSE 79) TRUE 80) FALSE 81) FALSE 82) TRUE 83) FALSE 84) FALSE 85) FALSE 86) FALSE 87) FALSE 88) TRUE 89) FALSE 90) TRUE 91) TRUE 92) TRUE 93) FALSE 94) FALSE 95) FALSE

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Answer Key Testname: UNTITLED1

96) The five basic five basic functions are planning, organizing, staffing, leading, and controlling. Planning activities include establishing goals and standards, developing rules and procedures, and developing plans and forecasting. Organizing activities include giving specific task assignments to subordinates, establishing departments, delegating authority to subordinates, and establishing channels of authority and communication. Staffing activities include determining what type of people should be should be hired, recruiting prospective employees, and setting performance standards. Leading activities include maintaining morale and motivating subordinates. Controlling activities include setting standards such as sales quotas and quality standards, and taking corrective action as needed. Staffing is the function most readily related to human resource management. However, HR managers actually perform all five functions. 97) Authority is the right to make decisions, to direct the work of others, and to give orders. Line managers are authorize to direct the work of subordinates and are directly in charge of accomplishing the organization s  basic goals. Staff managers are authorized to assist and advise line managers in accomplishing these basic these basic goals. Human resource managers are usually staff managers because managers because they are responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation. However, human resource managers do have line authority within their own department. 98) Technology is changing how how businesses  businesses operate as well as the nature of work. In plants throughout the world knowledge- intensive high-tech manufacturing jobs manufacturing jobs are replacing traditional factory jobs, factory  jobs, which means that employees need new skills and training to excel at increasingly complex jobs. complex jobs. Intranet- based websites enable employees to self- administer benefits administer benefits plans, which allows HR managers to focus on other tasks. 99) Human resource management is the process of acquiring, training, appraising, and compensating employees, and o attending to their labor relations, health and safety, and fairness concerns. HR management is important to all managers because managers because managers can do everything else rightlay brilliant lay  brilliant plans, draw clear organization charts, set up world-class assembly lines, and use sophisticated accounting controls but still fail fail by  by hiring the wrong people or by or by not motivating subordinates. On the other hand, many managerspresidents, generals, governors, supervisorshave  been successful even with inadequate plans, organizations, or controls because controls because they had the knack of hiring the right people for the right jobs right jobs and motivating, appraising, and developing them. The direct handling of people is an integral part of every line manager s duties. More specifically, line managers must place the right person in the right job, right job, orient and train new employees, improve the job the  job performance of each person, gain cooperation and develop smooth working relationships, interpret the company s policies and procedures, control labor costs, and protect employees health and physical condition. 100) Most HR managers conduct job conduct  job analyses, recruit job recruit  job candidates, train employees, compensate employees, and communicate with employees and other managers. Modern managers are expected to be to  be involved in strategic issues rather than only in transactional duties as in the past. 101) The answer should include any of the following: to have your employee not performing at peak, to hire the wron person, to experience high turnover, to have employees not doing their best, their  best, to have the company taken to court  because of discriminatory actions, to have your company cited for safety violations, to have undertrained employees, and to commit unfair labor practices. 102) HR managers need to be to  be cognizant of demographic trends because trends because changes in the availability of workers directly affec recruiting and selection efforts. The changes in the workforce can impact the availability of technologically savvy employees or the availability of skilled labor. Additionally, the availability of employees affects the compensation that needs to be to  be offered to attract and retain valued employees. 103) Small firms generally do not have the critical mass required for a full- time human resource manager. Their human resource management therefore tends to be to be informal. Small firms typically do little or no formal training and recruit employees with newspaper ads and through word- of- mouth. In contrast, a high-performance work system is a set of human resource management policies and practices that together produce superior employee performance. HPWSs typically pay well, train employees regularly, use sophisticated recruitment and hiring practices, and use self- managing work teams. ʹ

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Answer Key Testname: UNTITLED1

104) Changes in the environment of HR management are requiring HR to play a more strategic role in organizations. These changes include growing workforce diversity, rapid technological change, globalization, and changes in the nature of work, such as the movement toward a service society and a growing emphasis on education and human capital. Human resource managers still need skills in areas such as employee selection and training. But now they also require  broader business  broader business knowledge and competencies. For example, to assist top management in formulating strategies, the human resource manager needs to understand strategic planning, marketing, production, and finance. 105) Globalization refers to companies extending their sales, ownership, and/or manufacturing to new markets abroad. Globalization compels employers to be to  be more efficient. More globalization means more competition, and more competition means more pressure to be to be world class —to lower costs, to make employees more productive, and to do things better things  better and less expensively. The search for greater efficiencies prompts many employers to offshore (export jobs (export  jobs to lower- cost locations abroad), which requires HR managers to oversee recruiting and selection practices both practices  both domestically and abroad. ʺ

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