Tesis 5s

June 29, 2019 | Author: Jose Tejada Arreaga | Category: Acero, Calidad (Negocios), Business, Industrias, Tecnología
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UNIVERSIDAD DE GUAYAQUIL FACULTAD DE INGENIERÍA INDUSTRIAL DEPARTAMENTO ACADÉMICO DE GRADUACIÓN GR ADUACIÓN SEMINARIO TRABAJO DE GRADUACIÓN PREVIO A LA OBTENCIÓN DEL TÍTULO DE TECNOLOGO EN PRODUCCIÓN Y CALIDAD AREA SISTEMAS INTEGRADOS DE GESTIÓN - CALIDAD TEMA “IMPLEMENTACIÓN DE D E LA HERRAMIENTA DE CALIDAD 5S EN EL TALLER DE MÁQUINAS HERRAMIENTAS DE LA EMPRESA ANDEC-FUNASA ” AUTOR TEJADA ARREAGA JOSE FERNANDO DIRECTOR DE TESIS ING. IND. SALVATIERRA SALAZAR PEDRO PABLO 2010 - 2011 GUAYAQUIL - ECUADOR

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ii

“La responsabilidad de los hechos, hechos, ideas ideas y doctrinas expuestos en esta Tesis corresponde corresponde exclusivamente al autor”

Firma…………………………………….. Tejada Arreaga José Fernando. C. I. # 0912937737

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iii

DEDICATORIA Dedico esta tesis a mi madre, a mi tía porque este es el fruto de su esfuerzo y en especial a mi esposa por su paciencia y apoyo a lo largo de mi carrera tecnológica.

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iv

AGRADECIMIENTO Te doy gracias mi Dios por ayudarme, guiarme y darme fuerzas para seguir adelante y así culminar con éxito uno de tantos propósitos que tengo en esta vida. “GRACIAS SEÑOR MI DIOS”

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v

ÍNDICE GENERAL CAPÍTULO I GENERALIDADES Pág. 3

1.1.

Antecedentes

1.2.

Contexto del problema

5

1.2.1. Datos generales de la empresa

5

1.2.2. Localización

5

1.2.3. Identificación según código internacional uniforme (CIU)

6

1.2.4. Organización

6

1.2.5. Productos y servicios

7

1.2.6. Filosofía estratégico

10

1.3.

Descripción general del problema

11

1.4.

Objetivos

11

1.4.1. Objetivos generales

11

1.4.2. Objetivos específicos

11

1.5.

Justificativos

12

1.6.

Delimitación de la investigación

12

1.7.

Marco Teórico

12

1.8.

Metodología

13

CAPÍTULO II SITUACIÓN ACTUAL 2.1.

Recursos productivos

14

2.1.1. Procesos de producción

15

2.2.

17

Registro del problema

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vi

CAPÍTULO III ANÁLISIS Y DIAGNÓSTICO 3.1.

Análisis de datos e identificación de problemas

Pág. 21

3.2.1. Matriz de foda

21

3.2.2. Diagrama de causa-efecto

22

3.2.3. Selección del problema

22

3.3.

24

Impacto económico

3.3.1. Costos por búsqueda de herramientas

25

3.3.2. Costos por no tener material cortado

25

3.3.3. Costos por fallas de equipos y atrasos de repuestos

26

3.3.4. Costos por limpieza de área y máquinas

26

3.2.5. Análisis de los costos asignado a los problemas

27

3.4.

28

Diagnostico

CAPÍTULO IV PROPUESTA 4.1.

Planteamiento de alternativas de solución

29

4.1.1. ¿Que son las estrategia 5s?

29

4.1.2. ¿Qué es clasificar (SEIRI)?

33

4.1.3. ¿Qué es ordenar (SEITON)?

38

4.1.4. ¿Qué es limpiar (SEISO)?

41

4.1.5. ¿Qué es estandarizar (SEIKETSU)?

45

4.1.6. ¿Qué es disciplina (SHITSUKE)?

46

4.2.

Costos de alternativas de solución

47

4.3.

Evaluación y selección de alternativas de solución

51

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vii

CAPÍTULO V EVALUACIÓN ECONÓMICA Y FINANCIERA Pág. 5.1. Plan de inversión y financiamiento

52

5.2. Coeficiente beneficio/costo (B/C)

53

5.3. Periodo de recuperación de la inversión

54

CAPÍTULO VI PROGRAMACIÓN PARA PUESTA EN MARCHA 6.1. Planificación y cronograma de implementación

55

CAPÍTULO VII CONCLUSIÓN Y RECOMENDACIÓN 7.

Conclusiones

56

7.2. Recomendaciones Recomendaciones

57

Anexos Bibliografía

58 65

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viii

ÍNDICE DE CUADROS Pág. 6

1.

Código internacional industrial (CIU)

2.

Tabla de pesos teóricos

3.

Equipos del taller de Máquinas Herramientas

15

4.

Análisis de trabajo

24

5.

Costo por búsqueda de herramientas

25

6.

Costo por cortar material

25

7.

Costos por fallas y atrasos

26

8.

Costo por limpiezas de máquinas

26

9.

Perdidas de beneficios económicos

27

10.

Las cinco “s”

29

11.

Calendario 5 “s” de limpieza

42

12.

Costo por capacitación de las 5 “s”

48

13.

Costos por implementos de limpieza

49

14.

Costos de operaciones de las 5 ”s”

50

15.

Costo de la inversión por las 5 “s”

50

16.

 Ahorro por implementación de las 5 “s”

51

17.

Periodo de recuperación de la inversión

54

9

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ix

ÍNDICE DE GRÁFICOS Pág. 1.

Participación de ANDEC en el mercado

4

2.

Ubicación de la empresa

5

3.

Organigrama de la División Maestranza

14

4.

Área del taladro radial Cincinnati

18

5.

Acumulación de desperdicio

18

6.

Equipos con fuga de aceite

19

7.

Material obstaculizando el paso

20

8.

Diagrama de pareto de desperdicio de material

20

9.

Diagrama de causa y efecto

23

10.

Grafica de pareto de pérdidas económicas

27

11.

Diagrama de flujo para clasificar los objeto

36

12.

Tarjeta roja

37

13.

Ejemplo de tarjeta roja

37

14.

Mapa 5 “s” de limpieza

43

15.

Tarjeta amarilla

44

16.

Cuadro comparativo de las 5s antes y después

53

17.

Cronograma de implementación de la propuesta

57

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x

ÍNDICE DE ANEXOS Pág. 1.

Organigrama de la empresa Andec-Funasa

61

2.

Productos de la empresa Andec-Funasa

62

3.

Diagrama de planta del taller de Máquinas Herramientas

63

4.

Diagrama del proceso de fabricación de repuestos

64

5.

Formulario de auditoría 5”s

65

6.

Diagrama de radar 5S

66

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xi

RESUMEN Tema: Implementación de la herramienta de calidad 5s en el taller de máquinas herramientas de la empresa ANDEC  – FUNASA. Autor: Tejada Arreaga José Fernando Mi estudio es basado en mejorar la imagen del taller de máquinas herramientas por no tener llevar un orden y limpieza por la parte operativa que afecta a nuestra productividad en la fabricación de repuestos. La metodología aplicada en el taller fue por método método científico científico utilizando técnicas y herramientas de de calidad entre las cuales tenemos: tenemos: Para el  Análisis del problema usamos foda; Para el Diagnóstico: Diagrama Causa-Efecto y Diagrama de Pareto; Estudio de Tiempos: basándonos en la hora hombre para las diferentes actividades que el operador realiza en el taller y así poder poder hacer un análisis análisis de las perdidas perdidas económica que es de $ 8923 producidas por varios problemas que son: fallas mecánicas, fugas de aceite, búsqueda búsqueda de herramienta por falta de bodega, bodega, poca capacitación y cultura de los operadores. La Propuesta de Soluciones para mejorar el taller de máquinas herramient as son las cinco “S” con ellas podemos disminuir los tiempos improductivos y desperdicios del taller, ¿Cómo lo hacemos? Clasificando, ordenando y limpiando los equipos, herramientas y materiales que usemos para luego estandarizar y disciplina para no repetir los mismos errores que nos vuelvan vuelvan a llevaron a estos problemas. Con este método tendremos un ahorro de $568 mensuales, haciendo haciendo una inversión inversión de $ 3820,69, con con un B/C de 1,73 lo que permite que el estudio sea rentable y recuperando la inversión en 7 meses.

---------------------------------------Tejada Arreaga José C.I. 0912937737

-----------------------------------------Ing. Ind. Pedro Salvatierra S. Director de tesis

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PRÓLOGO El contenido de esta tesis es el esfuerzo, dedicación y constancia para poder implementar las cinco "5S", en el área donde laboro que es el taller de Máquinas Herramientas de la empresa Andec Funasa. Cada capítulo en el que hablaremos a continuación detallaremos de una forma clara y resumida todo lo aplicado en lo largo de mi carrera tecnológica. En el capítulo I hablaremos de la empresa ANDEC FUNASA sus antecedentes cuando se fundó donde está localizada, su participación en el mercado, la organización, conoceremos sus productos y servicios, la visión, la misión, los objetivos, justificativos justifi cativos que tenemos para implementar esta herramienta de calidad 5s con su marco teórico y la metodología que usaremos para esta investigación. En el capítulo II están todos los recursos humanos y productivos de taller de Máquinas Herramientas como están divididos los equipos que utilizan para su proceso. Daremos en forma detallada todos los problemas que se presentan en el taller de máquinas herramientas usando imágenes

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Prologo 2

de máquinas herramientas. Daremos a conocer el costo total de la inversión de las 5s donde incluye: capacitación, implementos de limpiezas, construcción de bodega y costo de operaciones por mano de obra. También conoceremos conoceremos como evaluar esta esta implementación utilizando un grafico de radar para comprobar si estamos avanzando en la implementación. El capitulo V veremos veremos el ahorro que tendrá el taller de maquinas maquinas herramientas aplicando las cinco “s” como un grafico comparativo de un

antes y después de de la implementación de las 5s. El beneficio costo costo (B/C) para saber si la propuesta es rentable y el periodo de recuperación de la inversión (PRI). El Capítulo VI determina un cronograma para la puesta en marcha utilizando la Grafica de Gantt para la implementación de la propuesta, detallando cada una de las etapas y tareas que deben cumplirse para dicha aplicación. En el Capítulo VII se describen las conclusiones y recomendaciones recomendaciones que deben seguir la jefatura y los operadores del taller de máquinas m áquinas

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CAPITULO I GENERALIDADES

1.1.

Antecedentes.

En virtud de que en 1960 el Ecuador era ya un importante consumidor de acero y tomando como base estudios del Centro de Desarrollo CENDES y de oficinas gubernamentales de ese entonces, se llegó a la conclusión de que era necesario instalar una planta laminadora de acero.  ANDEC está situada en la ciudad ciudad de Guayaquil, República República del Ecuador. En enero de 1964 se constituyó legalmente Acerías Nacionales del Ecuador S.A. (ANDEC), siendo sus mayores accionistas Juan H. Kruger,  Agustín Arroyo, Jaime Nebot Velasco y la Corporación de Aceros del Pacífico de chile.

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Generalidades 4

FUNASA y desde hoy y en adelante el Complejo Siderúrgico ANDEC  – FUNASA se lo conocerá jurídicamente con el nombre de ANDEC. En la actualidad el Complejo Siderúrgico Andec-Funasa es considerado como un pilar fundamental en el desarrollo del País, ya que ha sido partícipe de las más importantes obras de infraestructuras del Ecuador, abasteciendo completamente completamente al sector de la construcción. En sus instalaciones laboran 500 personas entre personal de obreros, técnicos y personal administrativo.  ANDEC es una Industria que elabora productos de acero para la construcción, tiene disponible 78 tipos de varillas que van desde 5.5 mm hasta 32 mm de diámetro, las cuales son comercializadas en 6, 9 y 12 mts. de longitud. Además ofrece productos de perfilaría como barras, platinas y ángulos, mallas electro soldadas y alambres trefilado. La capacidad instalada de producción de varillas es de 220 000 toneladas al año y sus productos están afianzados en el mercado por calidad, precio y entrega oportuna, pero que, su comercialización anual de

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Generalidades 5

1.2.

Contexto del problema.

1.2.1. Datos generales de la empresa. Es la primera industria siderúrgica del Ecuador que fabrica y comercializa acero de calidad a nivel nacional. Su cartera de productos se orienta a satisfacer las necesidades del mercado de la l a construcción.

ANDEC S.A.  trabaja con los procedimientos de Calidad Total y las Normas ISO 9001:2000.

1.2.2. Localización de la empresa. El Complejo Siderúrgico Andec-Funasa se encuentra ubicado en el sector Sur de la Ciudad de Guayaquil en la Av. Dr. Raúl Clemente Huerta (junto a las Esclusas). E sclusas).

GRAFICO N°2 UBICACIÓN DE LA EMPRESA

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Generalidades 6

1.2.3. Identificación

según

el

Código

Internacional Industrial

Uniforme (CIU). La identificación del CIU de la empresa ANDEC - FUNASA lo veremos en la Cuadro N°1.

CUADRO N°1 CODIGO INTERNACIONAL INDUSTRIAL (CIU)

FABRICACIÓN DE LOS METALES COMUNES.

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Generalidades 7

1.2.5. Productos y servicios. Varillas soldables. Son barras de acero de baja aleación, que recibieron tratamiento térmico controlado y adquirieron magníficas propiedades mecánicas: alta ductilidad resistencia y flexibilidad, durante el proceso de laminación, por lo que son ideales para las estructuras de hormigón armado, las construcciones de diseño sismo resistente y donde se requieran empalmes por soldadura. Las varillas soldables se fabrican de acuerdo a la norma NTE-INEN2167 y ASTM A-706 Internacional. Las varillas llevan la identificación exclusiva, en toda su longitud, a una distancia aproximada de un metro

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Generalidades 8

Ángulos. Productos de acero obtenidos por laminación de palanquilla en caliente, cuya configuración transversal tiene la forma de un ángulo recto de lados iguales. Los ángulos se emplean en viaductos, torres de energía eléctrica, ferrocarriles, construcción construcción naval. naval. Se produce de acuerdo a la norma NTE-INEN-2224.

Alambrón. Producto laminado en caliente, de sección circular maciza, diámetro no inferior a 5.5 mm y se presenta en rollos. Material adecuado para la trefilación y elaboración de electro mallas, clavos, remaches, grapas, alambres, cadenas, cadenas, entre otros. Se elabora en base base a la norma NTE-

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Generalidades 9

Barras Cuadradas. Producto de acero de sección cuadrada, uniforme y superficie lisa, obtenido a partir de palanquillas laminadas en caliente. Material utilizado en rejas, puertas, ventanas, cerramientos, carpintería metálica y cerrajería industrial. Se producen de acuerdo a la norma NTE-INEN-2222.

CUADRO N°2 TABLA DE PESOS TEORICOS mm x m

Número de varillas por quintal

mm x m

Número de varillas por quintal

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Generalidades 10



El equipo de ventas realiza visitas periódicas a las obras, para medir la conformidad del cliente con el producto.



La transportación del producto desde el sitio de distribución hasta la obra, dentro de cualquier punto del país, es un servicio que ahorra costos al cliente y otorga ANDEC S.A.



 ANDEC S.A. difunde sus procesos productivos y las características técnicas a los diferentes segmentos del mercado mediante: a. Capacitación a los maestros de obra, a fin de explicar las

ventajas de los productos. b. Charlas y seminarios a los clientes y distribuidores a nivel

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Generalidades 11

Política de calidad. Satisfacer al cliente fabricando productos de acero de alta calidad, conforme a las normas técnicas y legales cumpliendo con los objetivos propuestos y permanentes mejora.

1.3

Descripción general del problema.

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Generalidades 12

1.5. Justificativos. Esta herramienta de mejora y cambio ha resultado muy útil y provechosa en Japón, las grandes empresas como la Toyota lo aplican diariamente involucrando a todo el personal incluyendo al gerente. Elegimos el taller de maquinas herramientas herramientas para Implementando las las

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Generalidades 13

La metodología se basa en 5 pasos o pilares cinco aspectos básicos para el desarrollo de las actividades de los procesos de producción y del mantenimiento en particular con la máxima eficiencia y rapidez, denominados con 5 palabras japonesas que empiezan todas con la letra “S”:

Clasificar (Seiri)

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CAPITULO II SITUACION ACTUAL

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Situación actual 15

Taller de máquinas herramientas. El taller de Máquinas Herramientas tiene un total de 13 personas con títulos técnicos que que son guiados por un supervisor. supervisor. Este taller tiene tiene 15 máquinas (ver cuadro N°3) de diferentes tipo para su proceso de construcción y reparación de repuestos.

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Propuesta 51

Evaluación y alternativas de solución. Para ver ver si se están están logrando los objetivos objetivos en el taller de maquinas herramientas se tendrá que medir y evaluar las 5s. Para saber si vamos mejorando o nos estamos estancando y así poder dar soluciones a esas causas que nos impidan seguir. Para evaluar le implantación se hacen formularios de auditoría y los valores obtenidos los representamos con grafica de radar.

Formularios de auditoría de 5s. Sirven para dar seguimiento a la estrategia 5s, es conveniente realizar una auditoría en forma periódica, esto ayudara a que el proceso se mantenga vigente. Esta se debe realizar mensual e ir aumentando el tiempo entre una y otra según la necesidad. El formulario y criterios para la evaluación (ver nexo N°5) están diseñados para ayudar en la tarea de las 5s es una herramienta que se ajusta al taller.

Grafica de radar. Expresa de manera gráfica las distancias entre los valores reales e ideales de un evento (ver nexo N°6). Permite evaluar el desempeño de una persona, servicio o unidad respecto a los estándares definidos.

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CAPITULO V EVALUACIÓN ECONÓMICA Y FINACIERA 10.1. Plan de inversión y financiamiento. Para la implementación de las 5s en el taller de Máquinas Herramientas de la empresa ANDEC S.A. será financiado con los recursos de la empresa y puesto en el presupuesto anual que esta da a cada área por ser una inversión menor y se lo ingresa en el programa Ban ERP como mejoramiento del taller.  A continuación en el siguiente cuadro veremos los costos mensuales que se ahorrara el taller por disminuir los tiempos y un grafico comparativo de un antes y después de las l as 5s.

CUADRO N°16 AHORRO MENSUAL POR IMPLEMENTAR 5S DESCRIPCION LIMPIAR EL TALLER BUSQUEDA DE HERRAMIENTAS FALLA Y DAÑOS DE MAQUINA ATRASOS DE REPUESTOS CORTAR MATERIAL

ANTES DE 5S 72 horas

DESPUES DE 5S

% AHORRO

40 horas

29%

AHORRO MES 192,00

49,4 horas

26 horas

31%

140,40

34,63 horas

24 horas

18%

63,78

8 horas

1 horas

78%

40,00

21,87 horas

0

100% TOTAL =

Fuente: Taller de máquinas herramientas Elaborado por: José tejada

132,22 $ 568,40

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Evaluación económica económica y financiera financiera 53

GRAFICO N°16 CUADRO COMPARATIVO DEL ANTES Y DESPUÉS DE LAS 5S

TALLER DE MAQUINAS HERRAMIENTAS 80 70

      S       A       R       O       H

60 50 40 30 20 10 0

LIMPIAR EL TALLER

BUSQUE DA DE HERRAM IENTAS

FALLA Y DAÑOS DE MAQUIN  A

 ATRASOS DE REPUEST OS

CORTAR MATERIA L

 ANTES 5S

72

49

34

8

21

DESPUES 5S

40

26

24

1

0

$ 192,00

$ 140,40

$ 63,78

$ 40,00

$ 132,22

 AHORRO X MES

Fuente: Máquinas herramientas Elaborado por: José Tejada

5.2.

Coeficiente Beneficio / Costo (B/C).

Para calcular el Beneficio / Costo utilizamos la siguiente formula con los siguientes valores:  

B/C =     Si el coeficiente BC > 1 el proyecto se considera rentable, Si el coeficiente BC = 0 o cercano a 1 el proyecto pr oyecto es postergado y Si el coeficiente BC < 1 el proyecto no es aceptado, por lo tanto tenemos:

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Evaluación económica económica y financiera financiera 54

B/C =

, , , ,

= 1, 78

Como se puede apreciar el (B/C = 1,78) > 1, entonces el estudio en mención se considera rentable.

10.3. Periodo de recuperación recuperación de la inversión. El análisis del periodo de recuperación según el cuadro N°18 es en 7 meses donde se recupera la inversión de $ 3820,69 de la propuesta.

CUADRO N°17 PERIODO DE RECUPERACION DE LA INVERSION Descripción

MESES 0

INVERSION 5S

-3820,69

CAPACITACIÓN DEL PERSONAL

1.120,00

IMPLEMENTOS DE LIMPIEZA

416,69

COSTO DE OPERACIONES OPERACIONES 5S

696,00

COSTRUCCION DE LA BODEGA

1

2

3

4

5

6

7

-3252,29

-2683,89

-2115,49

-1547,09

-978,69

-410,29

158,11

568,40

568,40

568,40

568,40

568,40

568,40

568,40

1.064,80

1.633,20

2.201,60

2.770,00

3.338,40

3.906,80

1.580,00

MEJORAS 5S

LIMPIAR EL TALLER

120,00

BUSQUEDA DE HERRAMIENTAS

140,40

FALLA Y DAÑOS DE MAQUINA

63,78

ATRASOS DE REPUESTOS REPUESTOS

40,00

CORTAR MATERIAL FLUJO DE AHORRO X MES

Fuente: Taller de máquinas herramientas Elaborado por: José tejada

132,22 568,40

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CAPITULO VI PROGRAMACION PARA PUESTA EN MARCHA

6.1.

Planificación y cronograma de implementación.

El cronograma de actividades que vamos a realizaren el taller de máquinas herramientas

para implantar las 5s será realizada en un

diagrama de Gantt donde el tiempo de duración de la implantación es de 70 días laborables y se comienza el 3 de enero del 2011. Esta propuesta tendrá 8 fases donde se la detallamos junto con sus actividades, estas son:

1.

Reunión para propuesta para implantar las 5s en el taller. 

Reunión con el supervisor y jefe de taller



Toma de decisión y aprobación



Asignar recursos y grupos de trabajo

2.

Actividades promocionales de las 5s. Reunión con los operadores para conocer objetivos y alcance Comunicar al personal sobre las actividades a realizar Colocar folletos relacionado a las 5s en la cartelera

3.

Capacitación jefes/operadores de maquinas herramientas. 

Capacitación de la estrategia 5s



Capacitación de mantenimiento preventivo

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Programación para puesta en marcha 56

Implantación de la 1era "s" clasificar (Seiri) Implantación de la 2da "s" ordenar (Seiton) Implantación de la 3era "s" clasificar (Seiso)

5.

Evaluación de las 3 primeras "S". Inspección visual del taller por supervisor y jefe Fotos de antes y después de 3s en la cartelera informativa Reunión de agradecimiento a los operadores

6.

Implantación de la 4ta "S" estandarizar (Seiketsu). Manual de limpieza Hacer programas para aplicar y mantener el orden y limpieza.

7.

Implantación de la 5ta "S" disciplina (Shitsuke). Reunión con los operadores para hacer uso de conciencia y crear compromiso

8. Evaluación, control y medición de las 5s. Realizar seguimientos de control a la propuesta Medir y evaluar la implementación de las 5s

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Programación para puesta en marcha 57

   7    1    ª    N    O    C    I    F    A    R    G

  s

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CAPITULO VII CONCLUSIONES Y RECOMENDACIONES

7.1. Conclusiones. La herramienta de las cinco "S" que se aplicara al taller de máquinas herramientas, se espera que sea de buena aceptación para todos los operadores del área, en el transcurso de los tres primeros primeros meses, se se esperara observar avances de forma significativa. Una de las primeras propuestas antes de implementar esta herramienta es que tiene que ser aprobada de forma consiente por parte del supervisor, jefe de área y de los mismos trabajadores, ya que estos últimos son actores principales ya que son los que están en contacto con el área y los repuestos que se elaboran en el taller. Si no se involucran personalmente no se alcanzarán los objetivos deseados. Las 5s es una herramienta que se puede aplicar en todo el resto de la empresa, por lo que es cuestión demostrativa o sea una prueba piloto (el área de máquinas herramientas) para continuar posteriormente con los demás departamentos de la empresa.

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Conclusiones y recomendaciones 59

7.2. Recomendación. Para que se pueda aplicar esta herramienta de calidad en el taller, es necesario un compromiso real de la jefatura de que las cosas mejoren. Si esta logra transmitir el sentimiento de mejora continua a los demás elementos que son los operadores, es muy posible que el programa de las cinco “S” dé resultado. resultado. El taller debe trabajar en equipo para lograr el éxito y estar abiertos a nuevas propuestas, que ayuden a alcanzar un mayor nivel de competitividad y eficiencia. Capacitar al taller para que vean los beneficios que se obtienen y su importancia. Motivar permanentemente al personal para que no decaiga el ánimo ni el entusiasmo, hacer reuniones para la interacción social entre los trabajadores.  Así será posible ver los resultados lo más pronto posible, y con pruebas, para demostrar al resto de los miembros de la organización que esta herramienta de calidad funciona en todas las áreas y niveles de la misma.

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ANEXOS

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 Anexos 61

ANEXO N°1 ORGANIGRAMA DE LA EMPRESA ANDEC

GERENCIA GENERAL

RESPONSABILIDAD SOCIAL

SGURIDAD INDUSTRIAL

TALENTO HUMANO

PERSONAL Y NOMINA

DESARROLLO

ASESORIA

ORGANIZACIONAL

JURIDICA

SISTEMAS

AUDITORIA  INTERNA

CONSEJO DE CALIDAD

CONTROL DE CALIDAD

LOGISTICA

OPERACIONES

ADQUISICIONES LOCALES

INGENIERIA Y DESARROLLO

COMERCIAL

FINANCIERA

PRESUPUESTO TALLER DE PUBLICIDAD

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 Anexos 62

ANEXO N°2 PRODUCTOS DE LA EMPRESA ANDEC - FUNASA 1. Varilla para la construcción

2. Alambrón

3. Ángulos

4. Alambre trefilado

5. Platina

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 Anexos 63

   S    A    N    I    U    Q    A    M    E    D    R    E    L    L    3    °   A    N   T    L    O    E    X   D    E    N   A    A   T    N    A    L    P    E    D

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 Anexos 64

   S    O    T    S    E    U    P    E    R    E    D    N    O    I    C    C    U    R    T    4    °   S    N   N    O   O    X   C    E   E    N

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 Anexos 65

ANEXO N°5 FORMULARIO DE EVALUACION 5S

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 Anexos 66

   S    5

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BIBLIOGRAFIA 

JURAN, J.M. Juran y la planificación para la calidad. Ed. Díaz de Santos, Barcelona, 1990.



SILVA, Joao Martins Da. 5S o ambiente de calidad. calidad. Belo Horizonte: Fundación Cristianó Otón, Editora Littera Maciel, 1994.



http://www.uventas.com/ebooks/Analisis_Foda.pdf



http://www.monografias.com./estrategia de las 5s pdf



http://www.monografias.com/Manual de las 5s doc. Word



http://www.grupoKAIZEN.com/herramientas de calidad pdf

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