Tesis 5s
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UNIVERSIDAD DE GUAYAQUIL FACULTAD DE INGENIERÍA INDUSTRIAL DEPARTAMENTO ACADÉMICO DE GRADUACIÓN GR ADUACIÓN SEMINARIO TRABAJO DE GRADUACIÓN PREVIO A LA OBTENCIÓN DEL TÍTULO DE TECNOLOGO EN PRODUCCIÓN Y CALIDAD AREA SISTEMAS INTEGRADOS DE GESTIÓN - CALIDAD TEMA “IMPLEMENTACIÓN DE D E LA HERRAMIENTA DE CALIDAD 5S EN EL TALLER DE MÁQUINAS HERRAMIENTAS DE LA EMPRESA ANDEC-FUNASA ” AUTOR TEJADA ARREAGA JOSE FERNANDO DIRECTOR DE TESIS ING. IND. SALVATIERRA SALAZAR PEDRO PABLO 2010 - 2011 GUAYAQUIL - ECUADOR
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ii
“La responsabilidad de los hechos, hechos, ideas ideas y doctrinas expuestos en esta Tesis corresponde corresponde exclusivamente al autor”
Firma…………………………………….. Tejada Arreaga José Fernando. C. I. # 0912937737
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iii
DEDICATORIA Dedico esta tesis a mi madre, a mi tía porque este es el fruto de su esfuerzo y en especial a mi esposa por su paciencia y apoyo a lo largo de mi carrera tecnológica.
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iv
AGRADECIMIENTO Te doy gracias mi Dios por ayudarme, guiarme y darme fuerzas para seguir adelante y así culminar con éxito uno de tantos propósitos que tengo en esta vida. “GRACIAS SEÑOR MI DIOS”
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v
ÍNDICE GENERAL CAPÍTULO I GENERALIDADES Pág. 3
1.1.
Antecedentes
1.2.
Contexto del problema
5
1.2.1. Datos generales de la empresa
5
1.2.2. Localización
5
1.2.3. Identificación según código internacional uniforme (CIU)
6
1.2.4. Organización
6
1.2.5. Productos y servicios
7
1.2.6. Filosofía estratégico
10
1.3.
Descripción general del problema
11
1.4.
Objetivos
11
1.4.1. Objetivos generales
11
1.4.2. Objetivos específicos
11
1.5.
Justificativos
12
1.6.
Delimitación de la investigación
12
1.7.
Marco Teórico
12
1.8.
Metodología
13
CAPÍTULO II SITUACIÓN ACTUAL 2.1.
Recursos productivos
14
2.1.1. Procesos de producción
15
2.2.
17
Registro del problema
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vi
CAPÍTULO III ANÁLISIS Y DIAGNÓSTICO 3.1.
Análisis de datos e identificación de problemas
Pág. 21
3.2.1. Matriz de foda
21
3.2.2. Diagrama de causa-efecto
22
3.2.3. Selección del problema
22
3.3.
24
Impacto económico
3.3.1. Costos por búsqueda de herramientas
25
3.3.2. Costos por no tener material cortado
25
3.3.3. Costos por fallas de equipos y atrasos de repuestos
26
3.3.4. Costos por limpieza de área y máquinas
26
3.2.5. Análisis de los costos asignado a los problemas
27
3.4.
28
Diagnostico
CAPÍTULO IV PROPUESTA 4.1.
Planteamiento de alternativas de solución
29
4.1.1. ¿Que son las estrategia 5s?
29
4.1.2. ¿Qué es clasificar (SEIRI)?
33
4.1.3. ¿Qué es ordenar (SEITON)?
38
4.1.4. ¿Qué es limpiar (SEISO)?
41
4.1.5. ¿Qué es estandarizar (SEIKETSU)?
45
4.1.6. ¿Qué es disciplina (SHITSUKE)?
46
4.2.
Costos de alternativas de solución
47
4.3.
Evaluación y selección de alternativas de solución
51
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vii
CAPÍTULO V EVALUACIÓN ECONÓMICA Y FINANCIERA Pág. 5.1. Plan de inversión y financiamiento
52
5.2. Coeficiente beneficio/costo (B/C)
53
5.3. Periodo de recuperación de la inversión
54
CAPÍTULO VI PROGRAMACIÓN PARA PUESTA EN MARCHA 6.1. Planificación y cronograma de implementación
55
CAPÍTULO VII CONCLUSIÓN Y RECOMENDACIÓN 7.
Conclusiones
56
7.2. Recomendaciones Recomendaciones
57
Anexos Bibliografía
58 65
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viii
ÍNDICE DE CUADROS Pág. 6
1.
Código internacional industrial (CIU)
2.
Tabla de pesos teóricos
3.
Equipos del taller de Máquinas Herramientas
15
4.
Análisis de trabajo
24
5.
Costo por búsqueda de herramientas
25
6.
Costo por cortar material
25
7.
Costos por fallas y atrasos
26
8.
Costo por limpiezas de máquinas
26
9.
Perdidas de beneficios económicos
27
10.
Las cinco “s”
29
11.
Calendario 5 “s” de limpieza
42
12.
Costo por capacitación de las 5 “s”
48
13.
Costos por implementos de limpieza
49
14.
Costos de operaciones de las 5 ”s”
50
15.
Costo de la inversión por las 5 “s”
50
16.
Ahorro por implementación de las 5 “s”
51
17.
Periodo de recuperación de la inversión
54
9
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ix
ÍNDICE DE GRÁFICOS Pág. 1.
Participación de ANDEC en el mercado
4
2.
Ubicación de la empresa
5
3.
Organigrama de la División Maestranza
14
4.
Área del taladro radial Cincinnati
18
5.
Acumulación de desperdicio
18
6.
Equipos con fuga de aceite
19
7.
Material obstaculizando el paso
20
8.
Diagrama de pareto de desperdicio de material
20
9.
Diagrama de causa y efecto
23
10.
Grafica de pareto de pérdidas económicas
27
11.
Diagrama de flujo para clasificar los objeto
36
12.
Tarjeta roja
37
13.
Ejemplo de tarjeta roja
37
14.
Mapa 5 “s” de limpieza
43
15.
Tarjeta amarilla
44
16.
Cuadro comparativo de las 5s antes y después
53
17.
Cronograma de implementación de la propuesta
57
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x
ÍNDICE DE ANEXOS Pág. 1.
Organigrama de la empresa Andec-Funasa
61
2.
Productos de la empresa Andec-Funasa
62
3.
Diagrama de planta del taller de Máquinas Herramientas
63
4.
Diagrama del proceso de fabricación de repuestos
64
5.
Formulario de auditoría 5”s
65
6.
Diagrama de radar 5S
66
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xi
RESUMEN Tema: Implementación de la herramienta de calidad 5s en el taller de máquinas herramientas de la empresa ANDEC – FUNASA. Autor: Tejada Arreaga José Fernando Mi estudio es basado en mejorar la imagen del taller de máquinas herramientas por no tener llevar un orden y limpieza por la parte operativa que afecta a nuestra productividad en la fabricación de repuestos. La metodología aplicada en el taller fue por método método científico científico utilizando técnicas y herramientas de de calidad entre las cuales tenemos: tenemos: Para el Análisis del problema usamos foda; Para el Diagnóstico: Diagrama Causa-Efecto y Diagrama de Pareto; Estudio de Tiempos: basándonos en la hora hombre para las diferentes actividades que el operador realiza en el taller y así poder poder hacer un análisis análisis de las perdidas perdidas económica que es de $ 8923 producidas por varios problemas que son: fallas mecánicas, fugas de aceite, búsqueda búsqueda de herramienta por falta de bodega, bodega, poca capacitación y cultura de los operadores. La Propuesta de Soluciones para mejorar el taller de máquinas herramient as son las cinco “S” con ellas podemos disminuir los tiempos improductivos y desperdicios del taller, ¿Cómo lo hacemos? Clasificando, ordenando y limpiando los equipos, herramientas y materiales que usemos para luego estandarizar y disciplina para no repetir los mismos errores que nos vuelvan vuelvan a llevaron a estos problemas. Con este método tendremos un ahorro de $568 mensuales, haciendo haciendo una inversión inversión de $ 3820,69, con con un B/C de 1,73 lo que permite que el estudio sea rentable y recuperando la inversión en 7 meses.
---------------------------------------Tejada Arreaga José C.I. 0912937737
-----------------------------------------Ing. Ind. Pedro Salvatierra S. Director de tesis
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PRÓLOGO El contenido de esta tesis es el esfuerzo, dedicación y constancia para poder implementar las cinco "5S", en el área donde laboro que es el taller de Máquinas Herramientas de la empresa Andec Funasa. Cada capítulo en el que hablaremos a continuación detallaremos de una forma clara y resumida todo lo aplicado en lo largo de mi carrera tecnológica. En el capítulo I hablaremos de la empresa ANDEC FUNASA sus antecedentes cuando se fundó donde está localizada, su participación en el mercado, la organización, conoceremos sus productos y servicios, la visión, la misión, los objetivos, justificativos justifi cativos que tenemos para implementar esta herramienta de calidad 5s con su marco teórico y la metodología que usaremos para esta investigación. En el capítulo II están todos los recursos humanos y productivos de taller de Máquinas Herramientas como están divididos los equipos que utilizan para su proceso. Daremos en forma detallada todos los problemas que se presentan en el taller de máquinas herramientas usando imágenes
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Prologo 2
de máquinas herramientas. Daremos a conocer el costo total de la inversión de las 5s donde incluye: capacitación, implementos de limpiezas, construcción de bodega y costo de operaciones por mano de obra. También conoceremos conoceremos como evaluar esta esta implementación utilizando un grafico de radar para comprobar si estamos avanzando en la implementación. El capitulo V veremos veremos el ahorro que tendrá el taller de maquinas maquinas herramientas aplicando las cinco “s” como un grafico comparativo de un
antes y después de de la implementación de las 5s. El beneficio costo costo (B/C) para saber si la propuesta es rentable y el periodo de recuperación de la inversión (PRI). El Capítulo VI determina un cronograma para la puesta en marcha utilizando la Grafica de Gantt para la implementación de la propuesta, detallando cada una de las etapas y tareas que deben cumplirse para dicha aplicación. En el Capítulo VII se describen las conclusiones y recomendaciones recomendaciones que deben seguir la jefatura y los operadores del taller de máquinas m áquinas
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CAPITULO I GENERALIDADES
1.1.
Antecedentes.
En virtud de que en 1960 el Ecuador era ya un importante consumidor de acero y tomando como base estudios del Centro de Desarrollo CENDES y de oficinas gubernamentales de ese entonces, se llegó a la conclusión de que era necesario instalar una planta laminadora de acero. ANDEC está situada en la ciudad ciudad de Guayaquil, República República del Ecuador. En enero de 1964 se constituyó legalmente Acerías Nacionales del Ecuador S.A. (ANDEC), siendo sus mayores accionistas Juan H. Kruger, Agustín Arroyo, Jaime Nebot Velasco y la Corporación de Aceros del Pacífico de chile.
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Generalidades 4
FUNASA y desde hoy y en adelante el Complejo Siderúrgico ANDEC – FUNASA se lo conocerá jurídicamente con el nombre de ANDEC. En la actualidad el Complejo Siderúrgico Andec-Funasa es considerado como un pilar fundamental en el desarrollo del País, ya que ha sido partícipe de las más importantes obras de infraestructuras del Ecuador, abasteciendo completamente completamente al sector de la construcción. En sus instalaciones laboran 500 personas entre personal de obreros, técnicos y personal administrativo. ANDEC es una Industria que elabora productos de acero para la construcción, tiene disponible 78 tipos de varillas que van desde 5.5 mm hasta 32 mm de diámetro, las cuales son comercializadas en 6, 9 y 12 mts. de longitud. Además ofrece productos de perfilaría como barras, platinas y ángulos, mallas electro soldadas y alambres trefilado. La capacidad instalada de producción de varillas es de 220 000 toneladas al año y sus productos están afianzados en el mercado por calidad, precio y entrega oportuna, pero que, su comercialización anual de
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Generalidades 5
1.2.
Contexto del problema.
1.2.1. Datos generales de la empresa. Es la primera industria siderúrgica del Ecuador que fabrica y comercializa acero de calidad a nivel nacional. Su cartera de productos se orienta a satisfacer las necesidades del mercado de la l a construcción.
ANDEC S.A. trabaja con los procedimientos de Calidad Total y las Normas ISO 9001:2000.
1.2.2. Localización de la empresa. El Complejo Siderúrgico Andec-Funasa se encuentra ubicado en el sector Sur de la Ciudad de Guayaquil en la Av. Dr. Raúl Clemente Huerta (junto a las Esclusas). E sclusas).
GRAFICO N°2 UBICACIÓN DE LA EMPRESA
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Generalidades 6
1.2.3. Identificación
según
el
Código
Internacional Industrial
Uniforme (CIU). La identificación del CIU de la empresa ANDEC - FUNASA lo veremos en la Cuadro N°1.
CUADRO N°1 CODIGO INTERNACIONAL INDUSTRIAL (CIU)
FABRICACIÓN DE LOS METALES COMUNES.
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Generalidades 7
1.2.5. Productos y servicios. Varillas soldables. Son barras de acero de baja aleación, que recibieron tratamiento térmico controlado y adquirieron magníficas propiedades mecánicas: alta ductilidad resistencia y flexibilidad, durante el proceso de laminación, por lo que son ideales para las estructuras de hormigón armado, las construcciones de diseño sismo resistente y donde se requieran empalmes por soldadura. Las varillas soldables se fabrican de acuerdo a la norma NTE-INEN2167 y ASTM A-706 Internacional. Las varillas llevan la identificación exclusiva, en toda su longitud, a una distancia aproximada de un metro
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Generalidades 8
Ángulos. Productos de acero obtenidos por laminación de palanquilla en caliente, cuya configuración transversal tiene la forma de un ángulo recto de lados iguales. Los ángulos se emplean en viaductos, torres de energía eléctrica, ferrocarriles, construcción construcción naval. naval. Se produce de acuerdo a la norma NTE-INEN-2224.
Alambrón. Producto laminado en caliente, de sección circular maciza, diámetro no inferior a 5.5 mm y se presenta en rollos. Material adecuado para la trefilación y elaboración de electro mallas, clavos, remaches, grapas, alambres, cadenas, cadenas, entre otros. Se elabora en base base a la norma NTE-
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Generalidades 9
Barras Cuadradas. Producto de acero de sección cuadrada, uniforme y superficie lisa, obtenido a partir de palanquillas laminadas en caliente. Material utilizado en rejas, puertas, ventanas, cerramientos, carpintería metálica y cerrajería industrial. Se producen de acuerdo a la norma NTE-INEN-2222.
CUADRO N°2 TABLA DE PESOS TEORICOS mm x m
Número de varillas por quintal
mm x m
Número de varillas por quintal
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Generalidades 10
El equipo de ventas realiza visitas periódicas a las obras, para medir la conformidad del cliente con el producto.
La transportación del producto desde el sitio de distribución hasta la obra, dentro de cualquier punto del país, es un servicio que ahorra costos al cliente y otorga ANDEC S.A.
ANDEC S.A. difunde sus procesos productivos y las características técnicas a los diferentes segmentos del mercado mediante: a. Capacitación a los maestros de obra, a fin de explicar las
ventajas de los productos. b. Charlas y seminarios a los clientes y distribuidores a nivel
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Generalidades 11
Política de calidad. Satisfacer al cliente fabricando productos de acero de alta calidad, conforme a las normas técnicas y legales cumpliendo con los objetivos propuestos y permanentes mejora.
1.3
Descripción general del problema.
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Generalidades 12
1.5. Justificativos. Esta herramienta de mejora y cambio ha resultado muy útil y provechosa en Japón, las grandes empresas como la Toyota lo aplican diariamente involucrando a todo el personal incluyendo al gerente. Elegimos el taller de maquinas herramientas herramientas para Implementando las las
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Generalidades 13
La metodología se basa en 5 pasos o pilares cinco aspectos básicos para el desarrollo de las actividades de los procesos de producción y del mantenimiento en particular con la máxima eficiencia y rapidez, denominados con 5 palabras japonesas que empiezan todas con la letra “S”:
Clasificar (Seiri)
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CAPITULO II SITUACION ACTUAL
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Situación actual 15
Taller de máquinas herramientas. El taller de Máquinas Herramientas tiene un total de 13 personas con títulos técnicos que que son guiados por un supervisor. supervisor. Este taller tiene tiene 15 máquinas (ver cuadro N°3) de diferentes tipo para su proceso de construcción y reparación de repuestos.
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Propuesta 51
Evaluación y alternativas de solución. Para ver ver si se están están logrando los objetivos objetivos en el taller de maquinas herramientas se tendrá que medir y evaluar las 5s. Para saber si vamos mejorando o nos estamos estancando y así poder dar soluciones a esas causas que nos impidan seguir. Para evaluar le implantación se hacen formularios de auditoría y los valores obtenidos los representamos con grafica de radar.
Formularios de auditoría de 5s. Sirven para dar seguimiento a la estrategia 5s, es conveniente realizar una auditoría en forma periódica, esto ayudara a que el proceso se mantenga vigente. Esta se debe realizar mensual e ir aumentando el tiempo entre una y otra según la necesidad. El formulario y criterios para la evaluación (ver nexo N°5) están diseñados para ayudar en la tarea de las 5s es una herramienta que se ajusta al taller.
Grafica de radar. Expresa de manera gráfica las distancias entre los valores reales e ideales de un evento (ver nexo N°6). Permite evaluar el desempeño de una persona, servicio o unidad respecto a los estándares definidos.
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CAPITULO V EVALUACIÓN ECONÓMICA Y FINACIERA 10.1. Plan de inversión y financiamiento. Para la implementación de las 5s en el taller de Máquinas Herramientas de la empresa ANDEC S.A. será financiado con los recursos de la empresa y puesto en el presupuesto anual que esta da a cada área por ser una inversión menor y se lo ingresa en el programa Ban ERP como mejoramiento del taller. A continuación en el siguiente cuadro veremos los costos mensuales que se ahorrara el taller por disminuir los tiempos y un grafico comparativo de un antes y después de las l as 5s.
CUADRO N°16 AHORRO MENSUAL POR IMPLEMENTAR 5S DESCRIPCION LIMPIAR EL TALLER BUSQUEDA DE HERRAMIENTAS FALLA Y DAÑOS DE MAQUINA ATRASOS DE REPUESTOS CORTAR MATERIAL
ANTES DE 5S 72 horas
DESPUES DE 5S
% AHORRO
40 horas
29%
AHORRO MES 192,00
49,4 horas
26 horas
31%
140,40
34,63 horas
24 horas
18%
63,78
8 horas
1 horas
78%
40,00
21,87 horas
0
100% TOTAL =
Fuente: Taller de máquinas herramientas Elaborado por: José tejada
132,22 $ 568,40
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Evaluación económica económica y financiera financiera 53
GRAFICO N°16 CUADRO COMPARATIVO DEL ANTES Y DESPUÉS DE LAS 5S
TALLER DE MAQUINAS HERRAMIENTAS 80 70
S A R O H
60 50 40 30 20 10 0
LIMPIAR EL TALLER
BUSQUE DA DE HERRAM IENTAS
FALLA Y DAÑOS DE MAQUIN A
ATRASOS DE REPUEST OS
CORTAR MATERIA L
ANTES 5S
72
49
34
8
21
DESPUES 5S
40
26
24
1
0
$ 192,00
$ 140,40
$ 63,78
$ 40,00
$ 132,22
AHORRO X MES
Fuente: Máquinas herramientas Elaborado por: José Tejada
5.2.
Coeficiente Beneficio / Costo (B/C).
Para calcular el Beneficio / Costo utilizamos la siguiente formula con los siguientes valores:
B/C = Si el coeficiente BC > 1 el proyecto se considera rentable, Si el coeficiente BC = 0 o cercano a 1 el proyecto pr oyecto es postergado y Si el coeficiente BC < 1 el proyecto no es aceptado, por lo tanto tenemos:
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Evaluación económica económica y financiera financiera 54
B/C =
, , , ,
= 1, 78
Como se puede apreciar el (B/C = 1,78) > 1, entonces el estudio en mención se considera rentable.
10.3. Periodo de recuperación recuperación de la inversión. El análisis del periodo de recuperación según el cuadro N°18 es en 7 meses donde se recupera la inversión de $ 3820,69 de la propuesta.
CUADRO N°17 PERIODO DE RECUPERACION DE LA INVERSION Descripción
MESES 0
INVERSION 5S
-3820,69
CAPACITACIÓN DEL PERSONAL
1.120,00
IMPLEMENTOS DE LIMPIEZA
416,69
COSTO DE OPERACIONES OPERACIONES 5S
696,00
COSTRUCCION DE LA BODEGA
1
2
3
4
5
6
7
-3252,29
-2683,89
-2115,49
-1547,09
-978,69
-410,29
158,11
568,40
568,40
568,40
568,40
568,40
568,40
568,40
1.064,80
1.633,20
2.201,60
2.770,00
3.338,40
3.906,80
1.580,00
MEJORAS 5S
LIMPIAR EL TALLER
120,00
BUSQUEDA DE HERRAMIENTAS
140,40
FALLA Y DAÑOS DE MAQUINA
63,78
ATRASOS DE REPUESTOS REPUESTOS
40,00
CORTAR MATERIAL FLUJO DE AHORRO X MES
Fuente: Taller de máquinas herramientas Elaborado por: José tejada
132,22 568,40
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CAPITULO VI PROGRAMACION PARA PUESTA EN MARCHA
6.1.
Planificación y cronograma de implementación.
El cronograma de actividades que vamos a realizaren el taller de máquinas herramientas
para implantar las 5s será realizada en un
diagrama de Gantt donde el tiempo de duración de la implantación es de 70 días laborables y se comienza el 3 de enero del 2011. Esta propuesta tendrá 8 fases donde se la detallamos junto con sus actividades, estas son:
1.
Reunión para propuesta para implantar las 5s en el taller.
Reunión con el supervisor y jefe de taller
Toma de decisión y aprobación
Asignar recursos y grupos de trabajo
2.
Actividades promocionales de las 5s. Reunión con los operadores para conocer objetivos y alcance Comunicar al personal sobre las actividades a realizar Colocar folletos relacionado a las 5s en la cartelera
3.
Capacitación jefes/operadores de maquinas herramientas.
Capacitación de la estrategia 5s
Capacitación de mantenimiento preventivo
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Programación para puesta en marcha 56
Implantación de la 1era "s" clasificar (Seiri) Implantación de la 2da "s" ordenar (Seiton) Implantación de la 3era "s" clasificar (Seiso)
5.
Evaluación de las 3 primeras "S". Inspección visual del taller por supervisor y jefe Fotos de antes y después de 3s en la cartelera informativa Reunión de agradecimiento a los operadores
6.
Implantación de la 4ta "S" estandarizar (Seiketsu). Manual de limpieza Hacer programas para aplicar y mantener el orden y limpieza.
7.
Implantación de la 5ta "S" disciplina (Shitsuke). Reunión con los operadores para hacer uso de conciencia y crear compromiso
8. Evaluación, control y medición de las 5s. Realizar seguimientos de control a la propuesta Medir y evaluar la implementación de las 5s
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Programación para puesta en marcha 57
7 1 ª N O C I F A R G
s
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CAPITULO VII CONCLUSIONES Y RECOMENDACIONES
7.1. Conclusiones. La herramienta de las cinco "S" que se aplicara al taller de máquinas herramientas, se espera que sea de buena aceptación para todos los operadores del área, en el transcurso de los tres primeros primeros meses, se se esperara observar avances de forma significativa. Una de las primeras propuestas antes de implementar esta herramienta es que tiene que ser aprobada de forma consiente por parte del supervisor, jefe de área y de los mismos trabajadores, ya que estos últimos son actores principales ya que son los que están en contacto con el área y los repuestos que se elaboran en el taller. Si no se involucran personalmente no se alcanzarán los objetivos deseados. Las 5s es una herramienta que se puede aplicar en todo el resto de la empresa, por lo que es cuestión demostrativa o sea una prueba piloto (el área de máquinas herramientas) para continuar posteriormente con los demás departamentos de la empresa.
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Conclusiones y recomendaciones 59
7.2. Recomendación. Para que se pueda aplicar esta herramienta de calidad en el taller, es necesario un compromiso real de la jefatura de que las cosas mejoren. Si esta logra transmitir el sentimiento de mejora continua a los demás elementos que son los operadores, es muy posible que el programa de las cinco “S” dé resultado. resultado. El taller debe trabajar en equipo para lograr el éxito y estar abiertos a nuevas propuestas, que ayuden a alcanzar un mayor nivel de competitividad y eficiencia. Capacitar al taller para que vean los beneficios que se obtienen y su importancia. Motivar permanentemente al personal para que no decaiga el ánimo ni el entusiasmo, hacer reuniones para la interacción social entre los trabajadores. Así será posible ver los resultados lo más pronto posible, y con pruebas, para demostrar al resto de los miembros de la organización que esta herramienta de calidad funciona en todas las áreas y niveles de la misma.
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ANEXOS
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Anexos 61
ANEXO N°1 ORGANIGRAMA DE LA EMPRESA ANDEC
GERENCIA GENERAL
RESPONSABILIDAD SOCIAL
SGURIDAD INDUSTRIAL
TALENTO HUMANO
PERSONAL Y NOMINA
DESARROLLO
ASESORIA
ORGANIZACIONAL
JURIDICA
SISTEMAS
AUDITORIA INTERNA
CONSEJO DE CALIDAD
CONTROL DE CALIDAD
LOGISTICA
OPERACIONES
ADQUISICIONES LOCALES
INGENIERIA Y DESARROLLO
COMERCIAL
FINANCIERA
PRESUPUESTO TALLER DE PUBLICIDAD
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Anexos 62
ANEXO N°2 PRODUCTOS DE LA EMPRESA ANDEC - FUNASA 1. Varilla para la construcción
2. Alambrón
3. Ángulos
4. Alambre trefilado
5. Platina
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Anexos 63
S A N I U Q A M E D R E L L 3 ° A N T L O E X D E N A A T N A L P E D
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Anexos 64
S O T S E U P E R E D N O I C C U R T 4 ° S N N O O X C E E N
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Anexos 65
ANEXO N°5 FORMULARIO DE EVALUACION 5S
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Anexos 66
S 5
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BIBLIOGRAFIA
JURAN, J.M. Juran y la planificación para la calidad. Ed. Díaz de Santos, Barcelona, 1990.
SILVA, Joao Martins Da. 5S o ambiente de calidad. calidad. Belo Horizonte: Fundación Cristianó Otón, Editora Littera Maciel, 1994.
http://www.uventas.com/ebooks/Analisis_Foda.pdf
http://www.monografias.com./estrategia de las 5s pdf
http://www.monografias.com/Manual de las 5s doc. Word
http://www.grupoKAIZEN.com/herramientas de calidad pdf
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