TESCO How Training and Development Support Business Growth Answers

 

TESCO: How training and development support business growth 1 .Explain the diference between training and development. How have changes in customer expectations afected Tesco and its need to train staf !iference between training and development  Training  Training is the acquisition of knowledge and skills in order for a person to carry out a specic task or job, Whereas Development is about helping the person grows and extends their abilities Training and development are two di!erent processes but inter"linked with each other Training is a short term process consisting of an event but development indicates the gradual and long term process relevant to the growth of personality and maturity regarding their potential capabilities The scope of training is limited to specic job# development serves the purpose of general knowledge and covers large area $enerally, the characteristics such as to improve the productivity, quality of service, organi%ational climate, health and safety are are in incl clud uded ed in tr trai aini ning ng pu purp rpos oses es Th The e ex exte tens nsio ion n in ca capa pabi bili liti ties es,, jo job b performance and personal growth with the passage of time are the main objectives of development

Customer expectation efect Tesco and its training needs &ere we sh &er show ow that that Tes esco co pr prim imar ary y ai aim m is to se serv rve e the the cu cust stom omer er Th The e trai traini ning ng an and d de deve velo lopm pmen entt pr prog ogra ram m is ba base sed d on the the idea idea to prov provid ide e excel ex cellen lentt ser servi vices ces to the cus custom tomers ers and per perfor form m all the re relev levant ant tas tasks ks inside or outside the store in a professional manner 'nother orientation of  this this pr prog ogra ram m le leads ads to the the gr grow owth th of bu busi sine ness ss be beca caus use e prof profes essi sion onal al activ act iviti ities es and pr prope operr cus custom tomer er car care e ar are e the key fac factor tors s to att attrac ractt the customers (ustomers are the most important entity in business premises that)s why customer expectations have the ability to change the business strategy strat egy of orga organi%at ni%ation ion The custo customer) mer)s s exp expectat ectations ions such as lik like e and dislik dis like, e, di! di!er erent ent dem demand ands, s, sec secur ure e and hea health lthy y atm atmosp ospher here e and goo good d services give condence to the customers and make them happy To fulll the above customer)s expectations, there is a denite need to train the sta! and to achieve the business target as well The main purpose of  training and development program is not only to satisfy the customers but to support  business growth as well.

 

". #ist the methods o$ training carried out b% Tesco. !escribe how training needs are identi&ed. *asically, Tesco o!ers two types of training to the employees to improve the performance and business growth •

On-the-job training

•

Off-the-job training

+n"the"job training includes the following methods already ady in job Shadowing: The employee is guided by the person alre

Coaching: 'ny appointed sta! member or manager will help trainees work and inspire them to nd solution 'entoring: 'n experienced member of sta! plays the role of an adviser  (ob rotation: *y taking full responsibility on temporary or limited basis, the trainee has the chance to cover the target role n ge gene nera ral, l, tr trai aini ning ng ne need eds s are are id iden enti tie ed d afte afterr se sett ttin ing g the the tar targe gets ts in business to achieve To expand and diversify the business are the two main objectives behind Tesco)s training program The right person, in the right place, at right time is requir required ed to achieve the objectives *ased *ase d on the the bu busi sine ness ss tar targe gets ts to ac achi hiev eve, e, ther there e is a de den nit ite e ne need ed to identify the critical activities and to perform well in such activities in"store and an d no non" n"st stor ore e em empl ploy oyee ees s req equi uirre di di!e !erren entt ski skill lls s co comp mpet eten enci cies es Th The e empl em ploy oyee ees s wi with th wi wide de ra rang nge e of ski skill lls s are are mo morre -e -exi xibl ble e and too too mu much ch prod produc ucti tive ve fo forr bu busi sine ness ss gr grow owth th To ful full lll the the de dema mand nds s of di!e di!erren entt cust cu stom omer ers s in a ne newl wly y op open ened ed stor store e at ne new w lo loca cati tion on req equi uirres cl clea earr understanding of the customer prole in that area to select the stock The training process helps employees to carry out their jobs e!ectively based on cor corre rect ct kno knowle wledge dge,, ski skills lls,, und unders erstan tandin ding g and resour resources ces .mp .mploy loyees ees identify gaps between their knowledge and skills before starting training and development process

). *nal%se Tesco+s method o$ developing its emplo%ees. Consider the strengths and wea,nesses o$ such a programme.

 

).1 *nal%sis o$ !evelopment 'ethod  Tesco)s  Tesco)s development program for employees based on shared responsibility in which each trainee is responsible for his/her development  The line manger provides any possible help according to the development needs identied by trainee Workshops are arranged for the coaching and guid gu idan ance ce of tr trai aine nee e n orde orderr to en ensu surre that that trai traine nee e is ge gett ttin ing g be best st,, performance is reviewed regularly based on the achievement evidences provided by trainee The line manager gives the feedback to improve the perf pe rfor orma manc nce e and em empl ploy oyee ee rev evie iew w his his de deve velo lopm pmen entt plan plan ba base sed d on fe feed edba back ck res esul ults ts 0or the the as asse sess ssme ment nt of sk skil ills ls an and d ab abil ilit itie ies s Tes esco co encourages employees to ask di!erent rel relevant evant questions

)." Strengths and -ea,nesses Strengths  The personal development program provided by Tesco helps to improve the ski skill lls s and cap capabil abiliti ities es of emp employ loyees ees +n the bas basis is of dev devel elopm opment ent progr program am,, the the organ organi% i%at atio ion n pr prod oduc uces es em empl ploy oyee ees s wh who o are are pr prod oduc ucti tive ve,, valuable valua ble and mor more e posit positive ive for busine business ss enhanc enhancemen ement t To incr increase ease the moti mo tiva vati tion on of em empl ploy oyee ees, s, the the de deve velo lopm pmen entt prog progra ram m play plays s a ve very ry important impor tant role .mplo .mployees yees prove more e1ci e1cient ent to perfo perform rm their dutie duties s after having gone through the development procedur procedure e with lot of skills and greater responsibility

-ea,nesses  The Tesco)s program to train the employees is quite e!ective and producing results &uge but still thereofare some really need to be good considered amount money is drawbacks being spentwhich to train the sta! to perform well for business growth To focus on specic market has become bec ome di1 di1cul cultt due to con contin tinuou uous s inc incre rease ase in geo geogra graphi phical cal spr spread ead n some som e mar marke kets ts Tesc esco o has ex expos posed ed to mac macrroec oecono onomic mic di1 di1cul cultie ties s The expan ex pansio sion n of thi this s pr progr ogram am on int inter ernat nation ional al level level re requi quire res s sub substa stanti ntial al investment and is very di1cult to manage as well There is some limit on growth in Tesco supermarkets due to government legislation in order to avoid high market share

. Evaluate the bene&ts $or Tesco in providing a structured training programme. To what extent do %ou thin, the training has achieved a /eturn on 0nvestment

 

.1 Tesco+s Structured Training rogram 2tructured training refers to techniques and methodologies which have been employed successfully to develop professional skills and enhance the prociency of employees employees to do the better job The main focus of structured training is to achieve the business objectives in terms of business growth and an d pr pro ot t  The frequent performance feedback is employed to maintain this explicit task focus To achieve the benets of structured training, the employees must put into realistic scenario with necessary conditions set up to support a planned sequence of task performance

2ene&ts  The structured training is an e!ective method to increase the business by prov provid idin ing g qu qual alit ity y se serv rvic ices es to the the cu cust stom omer ers s an and d to trai train n the the sta! sta! to perfor per form m all bus busine iness ss rele relevan vantt act activ iviti ities es in a profe professi ssiona onall man manner ner The e1ciency of employees has increased to a great extent due to training program They are in the position to deal any situation by utili%ing skills and abilities acquired by training The trained employees are the asset of  organi%ation and their capabilities are increasing increasing with the passage passa ge of time

34 Training achievement on nvestment 5eturn  The structured training program is very benecial for business growth by prov provid idin ing g go good od cu cust stom omer er se serv rvic ices es and othe otherr in in"s "sto torre and no non" n"st stor ore e business activities in a professional manner The net prot 6without tax7 is approximately 8 billion pounds, which is quite reasonable amount The total number of Tesco stores in 9: is over 4,4;; ranging from large .xtra hype hy perrmark arket sty style to sma malll Tes esc co .x .xpr pres ess s +n th the e ba basi sis s of su such ch developm devel opment ent and adv advanc ancem ement ents, s, str struct uctur ured ed progr program am has ach achiev ieved ed a 5eturn on nvestment to a great extant The sales volume is increasing day"by"day due to training infrastructure available in Tesco