Tema 7 Gestion de La Calidad

]IG\MZUGBKB XMZ]KIK OCU KIBMU. L.G. MUE]MOK BM KZ[]GRMER]ZK

E]ZUC 6 AMURGCI W KBNGIURZKEGCI KBNGIURZKEGCI G G

 RMNK0 UGURMNKU UGURMNKU BM AMURGCI BM OK EKOGBKB AMIMZKOGBKBMU

BCEMIRM 0 KZ[. @]KI M. KZMOOKIC KZMOOKI C MACK MACK\GO \GO D]KIEKWC D]KIEKW C / @]IGC BMO :,8:8

;.-EKOGBKB -BMLGIGEGCIMU ‟Ms ok sktgslkeegõi bm oks imemsgbkbms y mxpmetktgvks bm ocs eogmitms, k trkvçs bm ok nm`crk ecitgiuk bm ocs prcemscs y sgstmnks, trkbuegmibc mstcs rmqumrgngmitcs rmqumrgngmitcs mi ekrketmrgstgeks nmbgjoms, k ui ecstc rkzcikjom.„ (Jcrmo & Ugvkitc, :884). ]rmik y Ocpmz (;774) bmim qum k ok ‟Ekogbkb ecnc uik nmbgbk mi ok qum koaui prcbuetc sm k`ustk k mspmegekegcims.„ mspmegekegcims.„ Knmrgeki Ucegmty lcr [ukogty Ecitrco ‟Oks Ekrketmrgstgeks bm ui prcbuetc c smrvgegc qum om ecimrmi su kptgtub pkrk sktgslkemr imemsgbkbms mxprmskbks mxprmskbks c gnpogegtks„. Xkrk Gekp y Akregk (:8;;) ok ekogbkb ms ecisgbmrkr Xkrk prgnmrknmitm qum mo eogmitm tgmim ok rkzci. Bm ocs bgstgitcs eciemptcs pcbmncs bmegr qum Ekogbkb ms jusqumbk bm sktgslkemr imemsgbkbms gnpogegtks c mxpogegtks bm iumstrcs eogmitms.

Kitmembmitms bm ok Amstgõi bm ok Ekogbkb Mi sus gigegcs ok ekogbkb kpkrmem ecnc uik imemsgbkb rmokegcikbk k ok prcbueegõi, mi ok qum sm ecisgbmrkjk kjkrktkr ecstcs, y prcbuegr prcbuetcs c smrvgegcs uiglcrnms y eci mstkibkrms kprcpgkbcs smaði ogimkngmitcs bkbcs.   Dk tmigbc ui bmskrrcooc mo milcqum bm ok ekogbkb dkstk ok ketukogbkb mi ok qum sm dk givcouerkbc oks bmnkibks y imemsgbkbms bm ocs eogmitms eci ok ikogbkb bm jusekr ok sktgslkeegci bm ocs ngsncs. Oc kitmrgcrnmitm icnjrkbc eci mo i bm jusekr ok bmogzkegci bm ocs eogmitms.

Gnpcrtkiegk bm ok ekogbkb mi ok ketukogbkb Ok gnpcrtkiegk bm ok ekogbkb mi ok ketukogbkb mstk tcnkibc nkycr lumrzk bmjgbc k qum k nmbgbk qum pksk mo tgmnpc, oks mxgamiegks y imemsgbkbms bm ocs eogmitms vk eknjgkibc k rgtnc kemomrkbc.

Gnpcrtkiegk bm ok ekogbkb mi mo ërmk mnprmskrgko Mi ok ketukogbkb oks mnprmsks tgmimi ui nuy krbuc trkjk`c qum eunpogr, ocs eogmitms tgmibmi k scogegtkr prcbuetcs bm nks y nks ekogbkb, y bkbc qum ok clmrtk bm prcbuetcs mi mo nmrekbc ms ekbk vmz nkycr ocs o cs eogmitms momagrki kqumooc qum sktgslkaki sus imemsgbkbms.

Gnpcrtkiegk bm ok Ekogbkb mi ocs smrvgegcs Oks mnprmsks qum rmkogzki rmkogzki smrvgegcs trktki tr ktki bm qum mstcs smki bm ekogbkb, bmjgbc k ok ecnpmtgtgvgbkb qum sm dk amimrkbc mi ok ketukogbkb, oc qum prcpcregcik prcpcr egcik ui kjkigec bm pcsgjgogbkbms k momagr pkrk ocs eogmitms, mstc oomvk k oks mnprmsks mnprmsks k pmrlmeegcikr sus smrvgegcs y k kikbgr ui vkocr karmakbc pkrk pcbmr bglmrmiegkrsm bm sus ecnpmtgbcrms, dkegmibc ui igvmo bm ekogbkb nks

momvkbc (

Gnpcrtkiegk bm ok ekogbkb mi ok ecnpmtgtgvgbkb

Ok ecnpmtgtgvgbkb bm ok ekogbkb ok gigegc @kpci nmbgkitm ok kpogekegci bmo ecitrco bm ekogbkb, jkskibc mi dkemr ocs krtgeuocs jgmi bmsbm mo prgiegpgc6 oks mnprmsks ceegbmitkoms ic sm smitgki klmetkbks pcr ok ekogbkb bm ocs prcbuetcs Amstgci bm ok ekogbkb qum prcbuegk @kpci, pmrc oumac ocs prcbuetcs `kpcimsms sm miecitrkjki eci prmegcs jk`cs, y cjogac k oks mnprmsks ceegbmitkoms k gnpomnmitkr ecitrcoms bm ekogbkb .   Um pumbm bmegr qum mstm lum mo puitc bm pkrtgbk bm ok ecnpmtgtgvgbkb qum sm prcbuem mitrm oks mnprmsks bm ceegbmitm eci oks bm crgmitm, y oc qum dk amimrkbc qum pcbkncs miecitrkr mi mo nmrekbc uik bgvmrsgbkb bm prcbuetcs. Mi ok ketukogbkb pcbmncs vmr ui nmrekbc aocjkogzkbc y ok mvcouegci bm oks mtkpks bm bmskrrcooc bm oks mnprmsks, pcr mstc ok ecnpmtgtgvgbkb bm oks mnprmsks dk kunmitkbc bm nkimrk ecisgbmrkjoms