TelePCX39 Hardware Installation Guide

TelePCX Hardware Installation Guide (For Windows NT/2000)

Version 3.9

Table of Contents Chapter 1 Installing PBX Boards ................................................................................................... 1 1.1 Hardware Configuration For TX-0204i .................................................................................... 1 1.1.1 Board Number Setting ............................................................................................................. 2 1.1.2 TX-0204i Installation ................................................................................................................ 2 1.1.3 TX-0204i Telephone Line Connections .................................................................................... 2 1.1.4 TX-0204i Wiring ....................................................................................................................... 3 1.2 Hardware Configuration For TX-0408/TX-0408i...................................................................... 5 1.2.1 Board Number Setting ............................................................................................................. 5 1.2.2 TX-0408/TX-0408i Installation.................................................................................................. 6 1.2.3 TX-0408/TX-0408i Telephone Line Connections ..................................................................... 6 1.2.4 TX-0408/TX-0408i Wiring ........................................................................................................ 7 1.3 Hardware Configuration For TX-0400 ..................................................................................... 9 1.3.1 Board Number Setting ............................................................................................................. 9 1.3.2 TX-0400 Installation ............................................................................................................... 10 1.3.3 TX-0400 Telephone Line Connections ................................................................................... 10 1.3.4 TX-0400 Wiring .......................................................................................................................11 1.4 Hardware Configuration For TX-0400E ................................................................................. 13 1.4.1 Board Number Setting ........................................................................................................... 14 1.4.2 TX-0400E Installation............................................................................................................. 14 1.4.3 TX-0400E Telephone Line Connections................................................................................. 14 1.5 Hardware Configuration For TX-1200 ................................................................................... 15 1.5.1 Board Number Setting ........................................................................................................... 16 1.5.2 TX-1200 Installation ............................................................................................................... 16 1.5.3 TX-1200 Telephone Line Connections ................................................................................... 17 1.5.4 TX-1200 Wiring ...................................................................................................................... 17 1.6 Hardware Configuration For TX-0012 ................................................................................... 19 1.6.1 Board Number Setting ........................................................................................................... 19 1.6.2 TX-0012 Installation ............................................................................................................... 20 1.6.3 TX-0012 Telephone Line Connections ................................................................................... 20 1.6.4 TX-0012 Wiring ...................................................................................................................... 21 1.7 Hardware Configuration For TD-5248/TD-5260 .................................................................... 23 1.7.1 Board Number Setting ........................................................................................................... 24 1.7.2 Trunk Line Setting .................................................................................................................. 25 1.7.3 TD-5248/5260 Installation ...................................................................................................... 25

1.7.4 TD-5248/5260 Line Connections ........................................................................................... 25 1.7.5 Message Light Check ............................................................................................................ 26 1.8 Hardware Configuration For TF-9242/TF-9222 ..................................................................... 27 1.8.1 Board Number Setting ........................................................................................................... 28 1.8.2 TF-9242/TF-9222 Installation................................................................................................. 28 1.8.3 TF-9242/TF-9222 Telephone Line Connections..................................................................... 28 1.8.4 TF-9242/TF-9222 Wiring........................................................................................................ 29 1.9 Hardware Configuration For TV-2760.................................................................................... 29 1.9.1 Board Number Setting ........................................................................................................... 30 1.9.2 TV-2760 Installation ............................................................................................................... 30 1.9.3 TV-2760 Wiring ...................................................................................................................... 31 1.10 Hardware Configuration For TV-27120................................................................................ 31 1.10.1 Board Number Setting ......................................................................................................... 32 1.10.2 TV-27120 Installation ........................................................................................................... 32 1.10.3 TV-27120 Wiring .................................................................................................................. 33 1.11 Hardware Configuration For TV-2882/TV-2842 ................................................................... 33 1.11.1 Board Number Setting.......................................................................................................... 34 1.11.2 TV-2882/TV-2842 Installation ............................................................................................... 34 1.11.3 TV-2882/TV-2842 Telephone Line Connection..................................................................... 34 1.11.4 TV-2882/TV-2842 Wiring ...................................................................................................... 35 1.11.5 Message Light Check........................................................................................................... 35 1.12 Hardware Configuration For TV-3340.................................................................................. 35 1.12.1 Board Number Setting ......................................................................................................... 36 1.12.2 TV-3340 Installation ............................................................................................................. 36 1.13 Hardware Configuration For TV-3320.................................................................................. 37 1.13.1 Board Number Setting ......................................................................................................... 37 1.13.2 TV-3320 Installation ............................................................................................................. 37 1.14 Hardware Configuration For TV-2520.................................................................................. 38 1.14.1 Board Number Setting ......................................................................................................... 38 1.14.2 TV-2520 Installation ............................................................................................................. 38 1.15 Hardware Configuration For TV-2510.................................................................................. 39 1.15.1 Board Number Setting ......................................................................................................... 39 1.15.2 TV-2510 Installation ............................................................................................................. 40 1.16 Hardware Configuration For TV-2630.................................................................................. 40 1.16.1 Board Number Setting ......................................................................................................... 40 1.16.2 TV-2630 Installation ............................................................................................................. 40 1.16.3 TV-2630 Wiring .................................................................................................................... 41

Chapter 2 Software Installation ................................................................................................... 43 2.1 Installation Procedures .......................................................................................................... 43 2.1.1 TelePCX & TeleUMS Installation ............................................................................................ 43 2.1.2 Launching the AP Engine....................................................................................................... 79 2.1.3 Recording System Greetings ................................................................................................. 82 2.1.4 Default Settings...................................................................................................................... 83 2.2 TelePCX/UMS Upgrade ........................................................................................................... 84 2.2.1 Migration Step by Step ........................................................................................................... 84 Chapter 3 PnP Support for Windows 2000 ................................................................................. 87

Frequently Asked Questions ....................................................................................................... 94

Chapter 1 Installing PBX Boards This chapter describes the installation of the following PBX boards: TF-9242/TF-9222 Fax Board TX-0408 PBX Board TD-5248/TD-5260 T1/E1/PRI board TX-0408i PBX/VoIP Board TV-2760 Voice Board TX-0204i PBX/VoIP Board TV-2882/TV-2842 ISDN-BRI TX-0400 PBX Board TV-3340/TV-3320 VoIP Board Tx-0400E Trunk Board TV-2520/TV-2510 VoIP Board TX-1200 PBX Board TV-2630 VoIP Board TX-0012 Extension Board

1.1Hardware Configuration For TX-0204i TX-0204i is a PCI bus function-full PBX board that provides 2-channel trunk line interface, 4-channel extension line interface, 2-channel VoIP interface, and 6-channel voice processing function. In addition, 7 tone plants and SCSA bus digital switching are also equipped onboard. Through a polling and shared memory technique, up to 16 TX0204i boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used. The following diagram illustrates the location of connectors and switches (i.e. CON2 to CON6, SW1 and SW2). CON5

CON6

(SCSA Bus)

Stereo Audio Out

CON2

Stereo Audio In

CON3

Trunk Line 1-2 Invalid Socket

SW1 (For Board Number Setting)

TX-0204i

CON4 SW2 (Factory Default)

Extension Line 1-4

PCI Bus Gold Fingers

SW1

: board number setting

SW2

: factory default, DO NOT CHANGE.

CON2

: audio output jack (stereo)

CON3

: audio input jack (stereo)

CON4

: RJ-45 trunk/extension line phone jacks

CON5

: 26-pin male box connector for SCSA bus flat cable

CON6

: 12V internal DC power connector 1

1.1.1 Board Number Setting Each TX-0204i needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.1.2 TX-0204i Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TX-0204i in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.1.3 TX-0204i Telephone Line Connections The top RJ45 jack of TX-0204i board supports 2 trunk lines using 8-wire connections, and the RJ-45 jack at the bottom provides 4 extension lines. The wiring schemes follow the EIA/TIA T568B. The connection diagram is as follow:

2

1.1.4 TX-0204i Wiring 1.

Connect all subscribed trunk lines to the TX-0204i.

2.

Connect all extension lines to the TX-0204i.

3.

Connect the SCSA bus flat cable (when more than one TX-0204i are installed).

4.

Connect the DC power plug to the DC power jack(i.e. CON6) of TX-0204i.

5.

(optional) Connect an external music source to a stereo audio input jack.

6.

(optional) Connect an external speaker to a stereo audio output jack.

3

PC Power

JP2 JP2

CON6 CON6

JP2 CON6

JP2 CON6

JP2

SW1

CON6 JP2

SW1

CON6

JP2

SW1 JP2

CON6

SW1

CON6

JP2

SW1 JP2

CON6 CON6

TX-0

SW2

WH/BRN 1-R4 GRN/WH 2-T3

Trunk Lines

3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

WH/BRN GRN/WH OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

1-R4 2-T3 3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

T1

T1-T2

T1-T2

T1-T2

E1-E4

E1-E4

E1-E4

E1-E4

E1-E4

TX-0204i

E2

E1

T1-T2

T2

Invalid Socket

Extension Lines

Extension Lines

OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

T1-T2

E3

E4

4

204i

1.2Hardware Configuration For TX-0408/TX-0408i TX-0408/TX-0408i is a PCI bus compatible PBX board that provides a 4-channel analog trunk line interface, 8-channel extension line interface, 12-channel voice processing and call progress analysis. In addition, 2 VoIP units are built on TX-0408i. Seven tone plants and SCSA bus digital switching are also onboard. Jumper-less setting eases the hardware configuration. Through polling and shared memory techniques, up to 16 TX0408/TX-0408i boards can operate simultaneously in a single system -- the maximum number of lines that are supported depends on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation. The following diagram illustrates the location of connectors and switches (i.e. CON2 to CON6, SW1 and SW2). CON5

CON6

(SCSA Bus)

Stereo Audio Out

CON2

Stereo Audio In

CON3

Trunk Line 1-4 Extension Line 1-4

SW1 (For Board Number Setting)

TX-0408/TX0408i

CON4 SW2 (Factory Default)

Extension Line 5-8

PCI Bus Gold Fingers

SW1

: board number setting

SW2

: factory default, DO NOT CHANGE.

CON2

: audio output jack (stereo)

CON3

: audio input jack (stereo)

CON4

: RJ-45 trunk/extension line phone jacks

CON5

: 26-pin male box connector for SCSA bus flat cable

CON6

: 12V internal DC power connector

1.2.1 Board Number Setting Each TX-0408/tx-0408i needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for 5

board number setting is as follows:

1.2.2 TX-0408/TX-0408i Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TX-0408/TX-0408i in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.2.3 TX-0408/TX-0408i Telephone Line Connections The top RJ45 jack of TX-0408/TX-0408i board supports 4 trunk lines using 8-wire connections, and the next two RJ-45 jacks provide 8 extension lines. The wiring schemes follow the EIA/TIA T568B. The connection diagram is as follow:

6

1.2.4 TX-0408/TX-0408i Wiring 7.

Connect all subscribed trunk lines to the TX-0408/TX-0408i.

8.

Connect all extension lines to the TX-0408/TX-0408i.

9.

Connect the SCSA bus flat cable (when more than one TX-0408/TX-0408i are installed).

10. Connect the DC power plug to the DC power jack(i.e. CON6) of TX-0408/TX-0408i. 11. (optional) Connect an external music source to a stereo audio input jack. 12. (optional) Connect an external speaker to a stereo audio output jack.

7

PC Power

JP2 JP2

CON6 CON6

JP2 CON6

JP2 CON6

JP2

SW1

CON6 JP2

SW1

CON6

JP2

SW1 JP2

CON6

SW1

CON6

JP2

SW1 JP2

CON6 CON6

TX-0

SW2

WH/BRN GRN/WH OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

Trunk Lines

Extension Lines

Extension Lines

WH/BRN GRN/WH OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH WH/BRN GRN/WH OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

1-R4 2-T3 3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

1-R4 2-T3 3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

T1-T4

T1-T4

T1-T4

T1-T4

E1-E4

E1-E4

E1-E4

E1-E4

E1-E4

E5-E8

E5-E8

E5-E8

E5-E8

E5-E8

T2

T1

T3

TX-0408

T4

1-R4 2-T3 3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

T1-T4

E2

E1

E3

E4

E6

E5

E7

E8

8

408

1.3 Hardware Configuration For TX-0400 TX-0400 is a PCI bus compatible PBX board that provides 4-channel analog trunk line interface, 6-channel voice processing function and call progress analysis. In addition, Seven tone plants and SCSA bus digital switching are also equipped onboard. Jumperless setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TX-0400 boards can operate simultaneously in a single system -the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation. The following diagram illustrates the location of connectors and switches (i.e. CON2 to CON6, SW1 and SW2). CON5

CON6

(SCSA Bus)

Stereo Audio Out

CON2

Stereo Audio In

CON3

Trunk Line 1-4 Invalid Socket

SW1 (For Board Number Setting)

TX-0400

CON4 SW2 (Factory Default)

Invalid Socket

24-00400-0X-0X PCI Bus Gold Fingers

SW1

: board number setting

SW2

: factory default, DO NOT CHANGE.

CON2

: audio output jack (stereo)

CON3

: audio input jack (stereo)

CON4

: RJ-45 trunk line phone jacks

CON5

: 26-pin male box connector for SCSA bus flat cable

CON6

: 12V internal DC power connector

1.3.1 Board Number Setting Each TX-0400 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows: 9

1.3.2 TX-0400 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TX-0400 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.3.3 TX-0400 Telephone Line Connections The top RJ45 jack of TX-0400 Board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

10

1.3.4 TX-0400 Wiring 1.

Connect all subscribed trunk lines to the TX-0400.

2.

Connect the SCSA bus flat cable (when more than one TX-0400 are installed).

3.

Connect the PC DC power plug to the DC power jack(i.e. CON6) of TX-0400.

4.

(optional) Connect an external music source to a stereo audio input jack.

5.

(optional) Connect an external speaker to a stereo audio output jack.

11

PC Power

JP2 JP2

CON6 CON6

JP2 CON6

JP2 CON6

JP2

SW1

CON6 JP2 CON6

SW1 JP2

SW1 JP2

CON6

SW1

CON6

JP2

SW1 JP2

CON6 CON6

SW2

12

400 TX-0

T1-T4

WH/BRN 1-R4 GRN/WH 2-T3 OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

Trunk Lines

3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

T1-T4

T1-T4

T1-T4

T1-T4

T2

T1

T3

TX-0400

T4

Invalid Socket

Invalid Socket

1.4Hardware Configuration For TX-0400E TX-0400E is a PCI bus voice board that provides 4-channel trunk line interface and 4channel voice processing function. The voice ports enables call progress analysis function. Through a polling and shared memory technique, up to 16 TX-0400E boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used. The following diagram illustrates the location of connectors and switches (i.e. SW1, CON2).

SW1 (For Board Number Setting)

TX-0400E CON2 Trunk Line 1-4

24-0004E-12 PCI Bus Gold Fingers

13

SW1

: board number setting

CON2

: audio output jack (stereo)

1.4.1 Board Number Setting Each TX-0400 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.4.2 TX-0400E Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TX-0400E in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.4.3 TX-0400E Telephone Line Connections The RJ45 jack of TX-0400E Board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

14

T1T4

WH/BRN 1-R4 GRN/WH 2-T3

Trunk Lines

OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

T1T4

T1T4

T1T4

T1T4

T2

T1

T3

TX-0400E

T4

1.5 Hardware Configuration For TX-1200 TX-1200 is a PCI bus compatible PBX board that provides 12-channel analog trunk line interface, 12-channel voice processing function and call progress analysis. In addition, Seven tone plants and SCSA bus digital switching are also equipped onboard. Jumperless setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TX-1200 boards can operate simultaneously in a single system -the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation. The following diagram illustrates the location of connectors and switches (i.e. CON2 to CON6, SW1 and SW2).

15

CON5

CON6

(SCSA Bus)

Stereo Audio Out

CON2

Stereo Audio In

CON3

Trunk Line 1-4

SW1 (For Board Number Setting)

TX-1200

CON4 SW2 (Factory Default)

Trunk Line 5-8 Trunk LIne 9-12

24-01200-0X-0X PCI Bus Gold Fingers

SW1

: board number setting

SW2

: factory default, DO NOT CHANGE.

CON2

: audio output jack (stereo)

CON3

: audio input jack (stereo)

CON4

: RJ-45 trunk line phone jacks

CON5

: 26-pin male box connector for SCSA bus flat cable

CON6

: 12V internal DC power connector

1.5.1 Board Number Setting Each TX-1200 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.5.2 TX-1200 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TX-1200 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned. 16

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.5.3 TX-1200 Telephone Line Connections Each RJ45 jack of TX-1200 Board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

1.5.4 TX-1200 Wiring 1.

Connect all subscribed trunk lines to the TX-1200.

2.

Connect the SCSA bus flat cable (when more than one TX-1200 are installed).

3.

Connect the PC DC power plug to the DC power jack(i.e. CON6) of TX-1200.

4.

(optional) Connect an external music source to a stereo audio input jack.

5.

(optional) Connect an external speaker to a stereo audio output jack.

17

PC Power

JP2 JP2

CON6 CON6

JP2 CON6

JP2 CON6 CON6

JP2

SW1 JP2

SW1

CON6

JP2

SW1 JP2

CON6

SW1

CON6

JP2

SW1 JP2

CON6 CON6

200 T X- 1

SW2

WH/BRN GRN/WH OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

Trunk Lines

1-R4 2-T3 3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

WH/BRN 1-R4 GRN/WH 2-T3

Trunk Lines

Trunk Lines

OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH WH/BRN GRN/WH OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

1-R4 2-T3 3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

T1-T4

T1-T4

T1-T4

T1-T4

T5-T8

T5-T8

T5-T8

T5-T8

T9-T12

T9-T12

T9-T12

T9-T12

T2

T1

T3

TX-1200

T4

T6

T5

T7

T8

T10

T9

T11

T12

18

T1-T4

T5-T8

T9-T12

1.6 Hardware Configuration For TX-0012 TX-0012 is a PCI bus compatible PBX board that provides 12-channel extension line interface, 12-channel voice processing function and call progress analysis. In addition, Seven tone plants and SCSA bus digital switching are also equipped onboard. Jumperless setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TX-0012 boards can operate simultaneously in a single system -the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation. The following diagram illustrates the location of connectors and switches (i.e. CON2 to CON6, SW1 and SW2). CON5

CON6

(SCSA Bus)

Stereo Audio Out

CON2

Stereo Audio In

CON3

Extension Line 1-4 Extension Line 5-8

SW1 (For Board Number Setting)

TX-0012

CON4 SW2 (Factory Default)

Extension LIne 8-12

24-00012-0X-0X PCI Bus Gold Fingers

SW1

: board number setting

SW2

: factory default, DO NOT CHANGE.

CON2

: audio output jack (stereo)

CON3

: audio input jack (stereo)

CON4

: RJ-45 extension line phone jacks

CON5

: 26-pin male box connector for SCSA bus flat cable

CON6

: 12V internal DC power connector

1.6.1 Board Number Setting Each TX-0012 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows: 19

1.6.2 TX-0012 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TX-0012 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.6.3 TX-0012 Telephone Line Connections Each RJ45 jack of TX-0012 Board supports 4 extension lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

20

1.6.4 TX-0012 Wiring 1.

Connect all extension lines to the TX-0012.

2.

Connect the SCSA bus flat cable (when more than one TX-0012 are installed).

3.

Connect the PC DC power plug to the DC power jack(i.e. CON6) of TX-0012.

4.

(optional) Connect an external music source to a stereo audio input jack.

5.

(optional) Connect an external speaker to a stereo audio output jack.

21

PC Power

JP2 JP2

CON6 CON6

JP2 CON6

JP2 CON6

JP2

SW1

CON6 JP2 CON6

SW1 JP2

SW1 JP2

CON6

SW1

CON6

JP2

SW1 JP2

CON6 CON6

TX-0

SW2

WH/BRN 1-R4 GRN/WH 2-T3 OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

Extension Lines

3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

WH/BRN 1-R4 GRN/WH 2-T3

Extension Lines

Extension Lines

OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH WH/BRN GRN/WH OR/WH WH/BL BL/WH WH/OR WH/GRN BRN/WH

E1-E4

E1-E4

E1-E4

E1-E4

E5-E8

E5-E8

E5-E8

E5-E8

E5-E8

E9-E12

E9-E12

E9-E12

E9-E12

E9-E12

E2

E1

E3

TX-0012

E4

E6

3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

E5

E7

E8

1-R4 2-T3 3-T2 4-R1 5-T1 6-R2 7-R3 8-T4

E1-E4

E10

E9

E11

E12

22

012

1.7 Hardware Configuration For TD-5248/TD-5260 The TD-5248/TD-5260 is a PCI add-on card that provides dual T1/E1-PRI trunk interface. Through a polling and shared memory technique, up to sixteen boards can operate simultaneously in a single system -- the max. number of lines that can be supported is dependent on the application , the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation. The following diagram illustrates the location of connectors and switches (i.e. CON1, CON3, CON4, CON9, SW1 to SW4 and LED1 to LED4) on TD-5260 board(BNC). ON

TX

SW1

CON3

1 2 3

DIP

CON9

4

SW3

LED 1

E1Trunk 1

LED 2 ON

RX

CON1

TX

CON6

SW2

1 2 3

DIP 4

LED 3

E1 Trunk 2

LED 4 RX

CON4

ON

SW4

1 2 3

DIP

TD-5260 BNC

4

(Factory Default)

SW1

: trunk line setting

SW2

: trunk line setting

SW3

: board number setting

SW4

: factory default, DO NOT CHANGE

CON1

: E1 trunk 1 BNC connector(RX)

CON3

: E1 trunk 1 BNC connector(TX)

CON4

: E1 trunk 2 BNC connector(RX)

CON6

: E1 trunk 2 BNC connector(TX)

CON9

: 26-pin male box connector for SCSA bus flat cable

The following diagram illustrates the location of connectors and switches (i.e. CON2, CON5 CON9, SW1 to SW4 and LED5 to LED8) on TD-5248/TD-5260 board(RJ45 ).

23

ON

SW 1

1

SW 2

1

2

DIP 3

4

CO N9

LED 5 LED 6 ON

CO N2

2

DIP 3

4

LED 7 LED 8

CO N5

ON

SW 4

1

2

DIP 3

T D - 5 2 4 8 / 5 2 6 0 RJ45

4

(Factory Default)

SW1

: trunk line setting

SW2

: trunk line setting

SW3

: board number setting

SW4

: factory default, DO NOT CHANGE

CON2

: RJ-45 trunk line phone jack

CON5

: RJ-45 trunk line phone jack

CON9

: 26-pin male box connector for SCSA bus flat cable

1.7.1 Board Number Setting Each TD-5248/5260 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW3 for board number setting is as follows:

24

SW 3

1.7.2 Trunk Line Setting Use SW1 to set up trunk 1 and use SW2 to set up trunk 2. Please refer to the table below to set up trunk(s):

100 R Twisted Pair (T1)

SW1-1 / SW2-1 Off

SW1-2 / SW2-2 On

SW1-3 / SW2-3 On

SW1-4 / SW2-4 On

Off On Off

Off Off Off

On On Off

On On Off

120 R Twisted Pair (E1) 75 R Coaxial Cable (E1) High Impedance

1.7.3 TD-5248/5260 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TD-5248/5260 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.7.4 TD-5248/5260 Line Connections 1.7.4.1 RJ-45 Connector The top RJ45 jack on the TD-5248/5260 Board provides the first T1or E1 trunk interface using 4wire connections. The bottom RJ-45 supports the second T1or E1 trunk. Connection diagram is as follow.

25

1.7.4.2 BNC Connector The top two BNC connectors provide connections to the first E1 trunk, and the bottom two BNC connectors provide connections to the second E1 trunk. Connection diagram is as follow. ON

SW 1 TX

1

2

DIP 3

4

CON9

CON3

SW 3

LED 1

E1 T runk 1

LED 2 ON

RX

CON1

TX

CON6

SW 2

1

2

DIP 3

4

LED 3

E1 T runk 2

LED 4 RX

CON4

ON

SW 4

1

2

DIP 3

TD-5260 BNC

4

(Factory Default)

1.7.5 Message Light Check Please refer to the instruction and table below to ensure the TD5248/5260 is properly installed. When BNC is used LED 1and 2 indicate the connection status of line 1 LED 3 and 4 indicate the connection status of line 2 When RJ45 is used LED 5 and 6 indicate the connection status of line 1 LED 7and 8 indicate the connection status of line 2

LED Status Green Yellow On Off On On Off Off Off On X: No message is disclosed.

Message Check Remote Alarm OK ERROR X X

26

Frame Sync. OK OK ERROR X

Signal Level OK OK OK ERROR

1.8 Hardware Configuration For TF-9242/TF-9222 TF-9242/TF-9222 is a PCI bus compatible fax board. Each TF-9242 can provide 4channel trunk line and 4 fax lines. TF-9222 board can provide 2-channel trunk line and 2 fax lines. In addition, Jumper-less setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TF-9242/TF-9222 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation. The following diagram illustrates the location of connectors and switches. (SCSA Bus)

(For Board Number Setting)

CO N5

SW 1 CO N9

CO N7

CO N8

CO N8 SW 2 T runk Line

CO N6

24-09242-XX PCI Bus G old Fingers

Mother Board SW1

: board number setting

SW2

: factory default, DO NOT CHANGE

CON5

: 26-pin male box connector for SCSA bus flat cable

CON6

: signal transmission between mother board and daughter board

CON7

: signal transmission between mother board and daughter board

CON8

: RJ-45 trunk line phone jack

Daughter Board CON8/CON9 :signal transmission between mother board and daughter board Note: DO NOT REMOVE the daughter board from its mother board.

27

1.8.1Board Number Setting Each TF-9242/TF-9222 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.8.2 TF-9242/TF-9222 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TF-9242/TF-9222 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.8.3 TF-9242/TF-9222 Telephone Line Connections The RJ45 jack on TF-9242 board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

28

1.8.4 TF-9242/TF-9222 Wiring 1.

Connect all trunk lines to the TF-9242.

2.

Connect the SCSA bus flat cable (when more than one TF-9242 are installed). CO N5 CO N5 CO N5 CO N5 CO N5 SW 1 CO N5

SW 1 CO N5

SW 1 CO N5

SW 1 CO N5

SW 1 CO N5

SW 2

42/ T F -9 2

T F -9 2

22

1.9Hardware Configuration For TV-2760 TV-2760 is a PCI bus add-on board that provides 60-port voice processing function. Without Trunk interface, TV-2760 need to work together with TD-52XC series T1/E1/PRI boards or other trunk/extension interface unit through SCSA bus. Through a polling and shared memory technique, up to 4 TV-2760 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used. The following diagram illustrates the location of connectors and switches (i.e. CON3, SW1 and SW2).

29

CO N3

SW 1

TV-2760

ON

SW 2

1

DIP 2 4

3

(Factory Default)

SW1

: board number setting

SW2

: factory default, DO NOT CHANGE.

CON3

: 26-pin male box connector for SCSA bus flat cable

1.9.1Board Number Setting Each TV-2760 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.9.2TV-2760 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TV-2760 in the slot with care and align the "Goldfinger" edge connector with the bus socket. 30

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.9.3 TV-2760 Wiring When more than one TV-2760 are installed, you have to use the SCSA bus flat cable to connect all the boards installed together. CO N3 CO N3 SW 1

CO N3

CO N3

SW 1

CO N3

CO N3

SW 1 CO N3

CO N3 SW 1

CO N3

SW 1 CO N3

SW 2

T V -2 7

60

1.10Hardware Configuration For TV-27120 TV-27120 is a PCI bus add-on board that provides 120-port voice processing function. Without Trunk interface, TV-27120 need to work together with TD-52XC series T1/E1/PRI boards or other trunk/extension interface unit through SCSA bus. Through a polling and shared memory technique, up to 4 TV-27120 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used. The following diagram illustrates the location of connectors and switches (i.e. CON3 and SW1).

31

CON3

TV-27120

SW1

: board number setting

CON3

: 26-pin male box connector for SCSA bus flat cable

1.10.1Board Number Setting Each TV-27120 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.10.2TV-27120 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TV-27120 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned. 32

SW1

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.10.3 TV-27120 Wiring When more than one TV-27120 are installed, you have to use the SCSA bus flat cable to connect all the boards installed together. CON3 CON3 SW1 CON3

CON3 SW1

CON3

CON3 SW1

CON3

CON3 SW1

CON3

SW1 CON3

2 TV-271

0

1.11Hardware Configuration For TV-2882/TV-2842 TV-2882/TV-2842 are PCI bus high-density ISDN-BRI boards that provide 4-port (TV2882) /2-port (TV-2842) Basic Rate Interface. Each TV-2882/2842 board provides 8/4channel voice processing function and 26-port conferencing function. In addition, 7 tone plants and SCSA bus digital switching are also equipped onboard. Through a polling and shared memory technique, up to 16 TV-2882/TV-2842 boards can operate simultaneously in a single system to expand to 128-channel voice processing function and 64-port (TV-2882) / 32-port (TV-2842) Basic Rate Interface. The maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

33

1.11.1Board Number Setting Each TV-2882/TV-2842 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.11.2TV-2882/TV-2842 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TV-2882/TV-2842 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Connect the SCSA bus flat cable (when more than one TV-2882/TV-2842 are installed).

8.

Replace the retaining screws previously removed.

1.11.3 TV-2882/TV-2842 Telephone Line Connection Each RJ45 jack of TV-2882/TV-2842 Board supports 1 trunk line using 4-wire connections. The description of the phone jack is suggested as the diagram below.

34

1.11.4TV-2882/TV-2842 Wiring 1.

Connect all subscribed trunk lines to U interface of the ISDN NT1 device.

2.

Connect the S/T interface of the ISDN NT1 device to TV-2882/TV-2842.

1.11.5Message Light Check 1.

Your ISDN-NT1 device may have message light to indicate the connection status. You should refer to the ISDN-NT1 device manual for detailed information.

2.

Each port is built with a LED to indicate the port’s connection status. When the LED turns green, it means the port’s connection is OK; if the LED is off, it means the port’s connection is not established.

1.12Hardware Configuration For TV-3340 TV-3340 is a PCI bus VoIP board that provides 4-channel trunk line interface, 4-channel VoIP interface function, and call progress analysis. In addition, SCSA bus digital switching is equipped onboard. Through a polling and shared memory technique, up to 16 TV-3340 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

35

1.12.1Board Number Setting Each TV-3340 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.12.2TV-3340 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TV-3340 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

36

1.13Hardware Configuration For TV-3320 TV-3320 is a PCI bus VoIP board that provides 2-channel trunk line interface, 2-port VoIP interface function, and call progress analysis. In addition, SCSA bus digital switching is equipped onboard. Through a polling and shared memory technique, up to 16 TV-3320 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

1.13.1Board Number Setting Each TV-3320 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.13.2TV-3320 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

37

4.

Position the TV-3320 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.14Hardware Configuration For TV-2520 TV-2520 is a PCI bus VoIP board that provides 20-channel VoIP processing function. SCSA bus digital switching is equipped onboard to connect trunk /extension lines. Each port of TV-2520 can be used for receiving or dialing. The maximum number of TV-2520 that can be installed in a single system depends on the PCI bus the system has.

1.14.1Board Number Setting Each TV-2520 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.14.2TV-2520 Installation 1.

Switch off the system.

2.

Remove the cover of your computer. 38

3.

Choose a vacant PCI slot.

4.

Position the TV-2520 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.15Hardware Configuration For TV-2510 TV-2510 is a PCI bus VoIP board that provides 10-channel VoIP processing function. SCSA bus digital switching is equipped onboard to connect trunk /extension lines. Each port of TV2510 can be used for receiving or dialing. The maximum number of TV-2510 that can be installed in a single system depends on the PCI bus the system has.

1.15.1Board Number Setting Each TV-2510 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

39

1.15.2TV-2510 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TV-2510 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned.

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.16Hardware Configuration For TV-2630 TV-2630 is a PCI bus VoIP board that provides 30-channel VoIP processing function. SCSA bus digital switching is equipped onboard to connect trunk /extension lines. Each port of TV2630 can be used for receiving or dialing. The maximum number of TV-2630 that can be installed in a single system depends on the PCI bus the system has.

1.16.1Board Number Setting Each TV-2630 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.16.2TV-2630 Installation 1.

Switch off the system.

2.

Remove the cover of your computer.

3.

Choose a vacant PCI slot.

4.

Position the TV-2630 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5.

Ensure the board is firmly installed and aligned. 40

6.

Repeat above steps until you have installed all desired boards into your system.

7.

Replace the retaining screws previously removed.

1.16.3TV-2630 Wiring When more than one TV-2630 are installed, you have to use the SCSA bus flat cable to connect all the boards installed together.

CON2 CON2 CON2 SW1

CON2 CON2

CON2 CON2

SW1

CON2

SW1 SW1

0 TV-263

41

Chapter 2 Software Installation System Requirements Before starting installation, please be sure you have followed the instructions described in the previous chapter and ensure you have the following items ready: 1. Pentium based personal computer (Industrial PC recommended) 2. VGA display or above. 3. Windows NT4.0/2000 Server. 4. Minimum 128MB RAM. 5. Hard disk drive with at least 400MB of free space for Windows95/98/NT4.0, 1GB for Windows 2000. 6. Voice and/or fax hardware supported by TeleAPG. 7. IIS must be installed to run TeleUMS and TeleServer.

An Important Note for Users Who Are Using Windows 2000 If your operating system is Windows 2000, please read Chapter 3 PnP Support for Windows 2000 before installation.

2.1 Installation Procedures 2.1.1 TelePCX & TeleUMS Installation To start installation, please follow the steps described below. Steps: 1.

Insert CD into CD ROM drive.

2.

Click Start from Windows task bar.

3.

Click Run from the Start menu. A window will be displayed. Browse the CD to find Disk1\Setup.exe, then click OK.

43

4.

System starts InstallShield Wizard.

5.

A welcome window will be displayed. Click Next to continue.

44

6.

The system will automatically detect the memory mapping service on the system. If the Mapping Driver is not installed on your system, please click OK to go on to next installation step to install Mapping Driver; otherwise, please go on to Step 11.

7.

Start Mapping Driver installation.

8.

Click on the button to start mapping driver installation.

45

9.

Click OK.

10.

Click OK to restart your computer.

11.

Repeat step 2 and step 3.

46

12.

Enter the CD key. You can find a CD key on the top of the CD.

13.

The product items available for installation will be shown upon your purchase conditions. If the product you purchased is TeleAPG only, there will be one selection: TeleAPG only. If the product you purchased is TelePCX, there will be two selections: TeleAPG only and TeleAPG and TelePCX. If the product you purchased is TelePCX and TeleUMS, there will be three selections: TeleAPG only, TeleAPG and TelePCX and TeleAPG, TelePCX and TeleUMS.

47

14.

The system will detect all hardware boards installed and adjust the hardware settings automatically.

15.

Before you select the voice compression format; you should read the on-screen information carefully.

48

16.

Click Yes to continue.

17.

You can change installation directory by clicking Browse. To accept the default installation directory, click Next to continue.

18.

Enter the administrator ID and password. The password must be a 4-digit number. After the installation is completed, the ID and password will be used by the PBX system to verify the administrator’s identity whenever you start TeleAPG or TelePCX. We recommend the password ‘1111’ coinciding with the default user password.

49

19.

Enter the long distance access code (LDSC), local country code (LCC) and local area code(LAC).

50

20.

The file copy process will proceed automatically until completed. If you are upgrading your PBX system from TelePCX to TelePCX ＋ TeleUMS, you will not see this screen.

You can copy these icons to your desktop.

You can copy these icons to Windows Desktop now.

51

21.

The system is about to restore the database. Click OK to continue.

22.

Data restoring, including restoring PBX database, Std/IVR database and UMS database.

23.

Once the software has been restored to the hard disk, the administrator will have the option to perform quick install or customized install.

24.

When Quick Install is selected, a standard PBX system will be established with default settings. Customized Install will give you additional configuration options, though installation must proceed manually after selected. Note that if you have a T1 or E1 board installed in your system, you will not allowed to do Customized Install.

52

2.1.1.1 Quick Install If Quick Install is selected, a setup window will be displayed. 1.

Enter desired extension number range and click OK to continue.

Both “Number of available Trunk Lines” and “Number of available Extension Lines” are automatically detected by the PBX system.

2.

Read the instructions carefully and click OK to continue.

3.

Setting up time periods

53

TelePCX will announce different greetings, and route calls to different operators for different time periods and holidays. The default business hours are from 9:00 to 17:30, with an interval for lunch from 12:00 to 13:00. Weekend is set from Friday midnight to 00:00 Monday morning. The time period is editable by double clicking the data cell and it should be set in 24-hour format (e.g. 09:00/21:00).

Note: TelePCX refers to your operating system’s date and time to determine the proper announcement and routing method for each incoming call. Priority is given first to holidays, followed by weekend, lunch time, business hours, and finally nonbusiness hours. The first match will determine the announcement and routing. 4.

Setting up trunk Call Handling

For each time period, incoming calls will be routed to the “Auto Attendant”. Double click on the “Call Handling” data cell to select your call handling mode. Alternatives for incoming call routing. Operator, then voice mail: When an incoming call is received, the PBX system will route the incoming call to the operator first. If the operator does not answer the call within the time-out limit defined for no answer, the incoming call will then be transferred to the operator’s voice mailbox. 54

Auto attendant: When an incoming call is received, the PBX system will route the incoming call to the auto attendant. Operator, then auto attendant: When an incoming call is received, the PBX system will route the operator first. If the operator is busy or the call is not answered, the call will then be transferred to the Auto Attendant. Operator only: When an incoming call is received, the PBX system will route the incoming call to the operator. No further action is taken. Operator, then call management: When an incoming call is received, the PBX system will route the incoming call to the operator first. If the operator does not answer the call within the time-out defined for no answer situation, the PBX system will follow the operator’s call management settings for routing. Fax receive: When an incoming call is received, the PBX system will route the incoming call directly to the fax menu. To have this function available, you must install TeleUMS in your PBX system. Access VoIP(by trunk): Incoming calls via a specified trunk line can directly access the VoIP gateway. IVRFOD 1 – 9: Reserved for customized IVR/FOD templates. Note: The created templates must be saved with an appropriate file name, such as “IVRFOD1”, ”IVRFOD2”,…, and ”IVRFOD9”. StdIVRFOD1-9: Reserved for the standard IVR/FOD templates. Note: The created templates must be saved with an appropriate name, such as “stdIVRFOD1”, ”stdIVRFOD2”,…, ”stdIVRFOD9”. 5.

Setting up the Operator

You can assign an extension as an operator. If you want to have more than one extension to be assigned as an operator, you should create a pilot number to represent a group of extensions.

55

Setup Call

Setup Operator

Click Pilot Number to

handling

here.

setup a pilot number, ring way and representing extension numbers.

56

The first digit of the pilot number must be identical to the first digit of extension number.

The system provides 4 different types of ring way, including Hunting, Distribution, Ringdown and ACD. ACD is available in the menu only the ACD function is enabled to the system.

You can double

You can double click to set up hunting

click here to

sequence and select extension

change ring way.

members for group 201.

Select extension members for group 201 and set the ring way to Hunting. Whenever the hunted extension is busy, the system will ring next extension, e.g. an incoming call reaches the pilot number group 201, the system will ring extension 201 first, if extension 201 is busy or not answers the call, the system will ring extension 202, followed by 203, 204 and 205 for every 12 seconds internal.

57

1.

The default setting (i.e. auto attendant) will direct incoming calls and prompt callers how to proceed.

2.

Select a created pilot or extension number to let the number selected act as an operator.

58

6.

Setting up additional lines

Refer to the screen above and click Copy to copy a desired trunk line’s data (e.g. T001) to other trunk lines.

Copy T001’s setting to other trunk lines.

59

7.

Setting up additional periods

By using Copy Period, you can copy data set in one period (e.g. Business hours) to another period (e.g. Lunch Time). Please refer to the example below:

60

Double click on the cell to set up Lunch Time.

Note: If needed, apply the same method to setup the period for Non-Business Hr. and Weekend. TelePCX will display a warning message if any of the trunk lines is not set complete. Click Close when all settings are done.

8.

Setting up department route menu

You should now setup codes for extension numbers or pilot numbers and these codes will be used to represent different departments. When the Auto Attendant picks up an incoming call, the caller can enter the Department route menu digit (default digit “7”) to reach the department. You must pre-record a greeting for the department route menu reflecting the settings entered. This is useful in case the caller does not know the party’s extension number, but knows the department of the party.

61

Click Department to setup department route menu.

Click Add to continue.

62

Enter a brief code and an extension/pilot number.

You can either create more departments by clicking Add or you can click Close to proceed to next step. Note that if you are installing “TeleAPG, TelePCX and TeleUMS”, please go on to step 11. 9.

If you are installing “TeleAPG, TelePCX and TeleUMS”, you will not see the following screen, please go on to step 11. If you install “TeleAPG and TelePCX”, please select your preference for AP Engine.

63

10. If you are installing “TeleAPG and TelePCX”, the installation is now complete and you may click OK. If you are installing “TeleAPG, TelePCX and TeleUMS”, you will not see this screen, please go on to step 11.

The following steps are for users who installs “TeleAPG, TelePCX and TeleUMS” only. 11. Verify the default values and make corrections if needed.

Explanation for Host Name, Domain and Server’s IP: Host Name

: The computer host name of your Mail Server.

Domain

: The domain name of your Mail Server.

Server’s IP

: The IP Address of your Mail Server.

64

12. If you have a fax board installed in the PBX system, please assign a user ID and a mailbox for the Fax common pool; otherwise, click Next to continue.

13. Assign a mailbox for “unknown user” mail.

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14. Select your preference for AP Engine initialization.

15. Select your preference for viewing CCS Monitor.

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16. Select your preference for VoIP Gateway ID length; choose Two-Digit if you anticipate having more than 10 VoIP locations. choose Three-Digit if you anticipate having more than 100 VoIP locations. choose Four-Digit if you anticipate having more than 1,000 VoIP locations.

17. Start InstallShield Wizard.

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18. Click Next to continue.

19. Select language preference for the installation.

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20. Assign a user ID and a mailbox for the bulletin service.

21. Assign an email address for the postmaster.

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22. You can change the WebMail installation directory by clicking Browse; or click Next to continue.

23. Wait until file copy is completed.

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24. Select Yes and click Finish to restart your server.

2.1.1.2 Customized Install If Customized Install is selected, you will be able to set up the length of mailbox numbers. This setting will affect the TelePCX system data storage, and cannot be changed without reinstalling the system. Note: You can not do Quick Install if the system has digital trunk board installed. 1.

Click on OK to continue.

2.

Enter the number of mailbox digits. (Max: 6 digits) The length of mailbox number determines the length of extension number. Once the length of mailbox number is assigned, you will not be able to change it, unless you re-install the system.

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3.

The installation is now partially complete. You can use “Configure & Tools” to set up relevant PBX system parameters or click OK to continue.

4.

If you are installing “TeleAPG, TelePCX and TeleUMS”, you will not see this screen, please go on to step 6. If you are installing “TeleAPG and TelePCX”, please select your preference for AP Engine.

5.

If you are installing “TeleAPG and TelePCX”, the installation is now complete, and you can click OK. If you are installing “TeleAPG, TelePCX and TeleUMS”, you will not see this screen, please go on to step 6.

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6.

Verify the default value and make corrections, if needed.

Explanation for Host Name, Domain and Server’s IP:

7.

Host Name

: The computer host name of your Mail Server.

Domain

: The domain name of your Mail Server.

Server’s IP

: The IP Address of your Mail Server.

If you have a fax board installed, please assign a user ID and a mailbox for accessing the Fax common pool; otherwise, click Next to continue.

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8.

Assign a mailbox for storing unknown user’s mails.

9.

Select your preference for AP Engine.

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10. Start InstallShield Wizard.

11. Click Next to continue.

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12. Select language preference.

13. Assign a user ID and a mailbox for bulletin service.

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14. Assign an email address for the postmaster.

15. You can change the WebMail installation directory by clicking Browse; or click Next to continue.

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16. Wait until file copy is completed.

17. Select Yes and click Finish to restart your computer.

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2.1.2 Launching the AP Engine You can click

>

>

>

to start up AP Engine

and you will see the windows below.

Note: TeleUMS - MailServer appears only when the software TeleUMS is installed on the system.

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80

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2.1.3Recording System Greetings To record system greetings, pick up the telephone handset from an extension, or call in from the outside. Enter the feature code *37, and follow the voice prompts entering the administrator password and record the greeting. Separate greetings can be recorded as listed below: System greeting (message number: 0910). For example, “This is TeleSynergy.” Business hours greeting (message number: 0002). For example, “Please enter the extension number of the person you wish to contact or press 0 for the operator, for department directory, press 7”. Lunch Time greeting (message number: 0001). For example, “We are having a lunch break please dial the extension number now or call back during our business hours.” Weekend greeting (message number: 0005). For example, “Our office is closed. Please dial the extension number for inquiry; for all departments’ extension number please dial 7 or dial 0 for the operator.” Non-business hours greeting (message number: 0006). For example, “Nonbusiness hours now, please dial the extension number for inquiry for all departments’ extension number please dial 7 or dial 0 for the operator.”

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Department route greeting (message number: 0929). For example, “For Accounting Department please dial 1, for Tax Department please dial 2, for registration please dial 3, for book keeping office please dial 4, for Administration Department.” You have completed Quick Installation and you can start up your PBX now.

2.1.4 Default Settings The system automatically generates these default settings: System Features

Default Setting

Music On Hold

The internal music provided by the system will be played to callers put on hold.

Acceptable Extension Flash

Default is from 500 ~ 800 ms. A flash time less than the acceptable range will be ignored, and larger one will be treated as an “onhook”. It must fit the specifications of the telephone set which will be attached to the extension lines.

First Digit Assignment

The default values are: ”0” for the operator; “2” for the first digit of a valid extension number; ”7” for the department route menu greeting; “9” for trunk line access; ”#” for personal voice mailbox access; and ”*” for feature code access.

Extension Line Setup

Physical extension line 1 is connected to the smallest extension number, e.g., if the extension numbers you have assigned are from 201~212, extension number 201 is connected to physical extension line number 1, and 202 to physical extension line number 2, etc.

Trunk Access Setup

By default, extensions must dial “9” to access a trunk line.

Extension Available Trunk

Every extension can access all available trunk lines.

Toll Restriction Setup

There will be no toll restriction for any of the extensions.

Pick Up Group

There will be only one group.

Barge In

The extension cannot access another specified extension to monitor the conversation.

Talk Time Limit Setup

There is no maximum talk time for conversations from an extension and a connected trunk line.

Hold Time Limit Setup

After a call is put on hold for 90 seconds, the call will be transferred to the original extension where the call was put on hold. 83

Call Forwarding

Disabled.

Call Waiting

The default CALLWAIT flag is ‘No’; the extension will not have the ability to receive a second incoming call while the extension is connected.

No Answer Time Limit

When an extension is not answered after 12 seconds, that extension will be treated as no answer.

Voice Mail Password

Default setting is 1111. Please ask the user to change on first login.

Voice Mail Alerting

If there is a new voice message for the user, users will hear a voice notification when they pick up the handset.

Max No. of Voice Message

When the total number of voice messages is 20, the next incoming call will get the system message “Mail box is full”, and the call will be transferred to the Auto Attendant.

Max Length of Voice Message When the caller records a message for 120 seconds, the system will automatically stop the recording, play the system message “Message complete” to the caller, and send the caller to the Auto Attendant. Trunk Flash

Default is 600 ms. Trunk flash is usually used for Trunk Transfer.

2.2 TelePCX/UMS Upgrade TeleSynergy provides a migration tool to assist users to do system upgrade. Before upgrading, make sure the target hard disk space is large enough to hold all contents of the installed software on the system. In addition, it is recommended the migration should be done during non-business hours.

2.2.1 Migration Step by Step 1.

Close all running programs on the system.

2.

Click

3.

Run Back Up All from Tools menu to backup the data of TelePCX/UMS.

>

>

>

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.

Click Manual Back Up.

Click Back Up All and then click OK to continue.

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Specify a directory for file backup and then click OK to continue.

Click OK to continue.

4.

Uninstall the current version of TelePCX/UMS, and WebMail if the system has previous version of TeleUMSinstalled.

5.

Install the later version of TelePCX/UMS to the directory in which the previous version of TelePCX/UMS was installed.

6.

Run “MIGRATION.EXE” from \APG_NTxx\MIGRATION.

7.

After the message “Migration OK” is shown, close the migration dialog box.

8.

Restart AP Engine to run the updrade version of TelePCX/UMS.

Note: The “backup directory” of previous version is the directory given to MIGRATIONxx.EXE. The Migration tool will not delete the backup files and it is recommended to keep the files until the new system runs properly.

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Chapter 3 PnP Support for Windows 2000 For users who are using Windows 2000 operating system, you may find the system prompts you with the information of “Found New Hardware” after you install a PBX board on your system. If this information appears, please follow the instructions below to install the PBX board’s driver. Note: If the system has 5 boards installed, the same prompt will appear for 5 times and you will have to repeat this operation 5 times, too..

Step 1: If the Found New Hardware Wizard appears, click Next to continue.

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Step2: Click the bottom radio button and then click Next to continue.

Step3: Select Other devices to answer the wizard’s question.

Step4: Click Have Disk... to select the PBX board’s driver. 88

Step5: Click Browse… to continue.

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Step6: Pull down the Look in: menu and select the Local Disk[C:]. Click Open to continue.

Step7: Select the folder Apg_nt36_PCI and then click Open to continue.

Step8: Select Telesynergy and then click Open to continue.

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Step9: Click Ok to continue.

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Step10: Click Next to continue.

Step11: Ignore the Update Driver Warning message and click Yes to continue.

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Step12: Click Next to start installing the PBX board driver.

Step13: Click Finish and the driver installation for your PBX board is complete.

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Frequently Asked Questions How to install multi-board in one computer Each board has a DIP switch to set up its "Board Number". This board number must be unique if multi boards are to be installed into one computer. In addition, board number assignment should start from 1 and increment sequentially by 1. How to identify logical line number Logical line number is determined by the board number sequence while loading the driver. For example, two TD-5260 boards are assigned with board number 1 and 2 in one system, respectively. In that case, line number of board 1 starts from 1 to 30, and board 2 starts from 31 to 60. How to solve the shared RAM conflict problem Shared RAM is located in upper memory, from D0000 to Dffff, which may be used by other adapters. So detailed checking of shared RAM conflicts should be made before installing the board(s). (1) VGA board VGA BIOS often occupies c0000 to c7fff. This should be confirmed before installing. (2) Other adapters SCSI BIOS, boot ROM of LAN adapter, sound card and any other adapters which have BIOS onboard will occupy portions of c0000 to Dffff. (3) shadow RAM Shadow RAM means the BIOS will copy the adapter ROM to the RAM. This will cause problems if this area is utilized by the voice board's shared RAM. Disable shadow RAM options for the memory area occupied by the voice boards. (4) cache RAM Some BIOS will ask you to assign 'cache' capability for each memory area. Disable it for the area between 640KB to 1MB. BIOS Setup (1) power saving Most high end PC BIOS’s support power saving function. Because most interaction of the voice system comes from the phone line, not the keyboard or mouse, sometimes the BIOS will misinterpret the system as idle for a period of time if parameters are not set correctly. Disable all power saving.

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(2) PCI bus The PCI bus is designed to be far faster than the ISA bus. Some main boards increase the PCI bus throughput at the expense of ISA bus speed. So be careful in setting the PCI bus in the BIOS as not to influence the ISA bus. (4) shadow RAM & cache RAM As described in 'solve share RAM conflict. How to record voice files During the testing & debugging stage, the “Voice Editor” utility is provided to record voice files. The VB sample program is also available to record voice files remotely. The AP can write its own recording tools via TR_RecordVoice() series function calls. It is highly suggested that the voice file is recorded with the sampling rate format of “CCITT u-law/a-law, 8,000 Hz, Mono.” If you use a sound card to record .wav files in 8-bit PCM, mono. /11.025KHz sampling rate format, it is required to use a wave converter utility to convert them to ADPCM format. How to edit /truncate /trim voice files The “Voice Editor” is used to trim unnecessary parts of voice files. How to play number/money amount Use the record utility to record the 'numbers' voice file, money units (such as 0 to 9 dollar), and use the "Join Voice" utility to join them to an indexed voice file. Then the AP can use TR_PlayIndex() to play the specified index string of the indexed voice file .

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