TeleMatrix SIP Phone Administration Guide
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About this document This How-To-Guide is intended for Customer Service and Technical Installation Personnel involved in the installation and maintenance of TeleMatrix SIP Endpoints.
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Table of Contents Overview .............................................................................................................................................5 Software & Hardware Setup .......................................................................................................5 Device Limitations ..........................................................................................................................5 Mitel 3300ICP Setup Notes..........................................................................................................6 Network Requirements ..................................................................................................................6 Assumptions for the 3300 ICP programming ..............................................................................6 Licensing and Option Selection - SIP Licensing.........................................................................7 Multiline IP Set Configuration .......................................................................................................8 Class of Service Assignment ........................................................................................................9 SIP Device Capabilities Assignment ..........................................................................................11 Station Service Assignment ........................................................................................................12 Multiline Set Key Assignment .....................................................................................................13
Telematrix SIP Phone Setup Notes .......................................................................................14 Telematrix QuickStart…………………………………………………………...………...……………15 Manual Programming.………………………………………………………………………………..…17 Manually Configuring VLANs………………………………….………………………………………20 Using the Mass Configuration Tool…………………………………………………...……………..22 Loading Configuration Files.……………………………………………………………...…………..23 TMX IP Phone Installation and Configuration Overview………………………………...……….28 Using the Mass Configuration Tool………………………………………………………………….33 Loading Configuration Files…………………………………………………………………………..35 Updating Firmware and Configurations via TFTP…………………………………………………37 Reference – TFTPD32 and Firmware Upgrade QuickStart for 3300IP and 9600IP…………..48 Reference - Single Page SIP QuickStart for 3300IP and 9600IP……….………………………..52 Reference – Quick Keys (* * Commands to gain network information from phones) ....…..53 Reference – Power Over Ethernet (802.3af Classification of TeleMatrix Models) ……..…...54 Reference – 9600/9602IPDECT Handset/Base Registration and De-Registration ……..…...55
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Overview The first section of this document provides a reference for configuring the Mitel 3300 ICP to host the Telematrix single line corded 3300IP and/or cordless 9600IP-DECT SIP phone endpoints. The different devices can be configured in various configurations depending on your VoIP solution. This document covers a basic setup with required option setup.
Software & Hardware Setup These are the product software/firmware versions known to interoperate on the 3300 ICP.
Manufacturer
Variant
Software Version
Mitel
3300 ICP – MXe platform
TeleMatrix
9600IP Single Line DECT/Cordless SIP Phone
TeleMatrix
3300IP Single Line Corded SIP Phone
8.0.11.22 V1.7.253.254 Feb 25 2009
V1.7.249.248 Feb 12 2009
Device Limitations This is a list of problems or not supported features when the Telematrix 3300IP phone is connected to the Mitel 3300.
Feature Call Transfer Busy SIgnal
Problem Description Unable to transfer calls using device based setup (Supervised or Unsupervised) 9600IP non-Display phone – Busy Signal is delayed for approximately 10 seconds.
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Mitel 3300ICP Setup Notes System based configuration is recommended since Telematrix SIP phones can’t support device based call transfer (supervised or unsupervised). The following steps show how to program a 3300 ICP to connect with the Telematrix SIP phone.
Network Requirements •
There must be adequate bandwidth to support the voice over IP. As a guide, the Ethernet bandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s per G.729 voice session (assumes 20ms packetization). As an example, for 20 simultaneous SIP sessions, the Ethernet bandwidth consumption will be approx 1.7 Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support this level of traffic without any special engineering. Please refer to the 3300 Engineering guidelines for further information.
•
For high quality voice, the network connectivity must support a voice-quality grade of service (packet loss SIP Config:
SIP Configuration entry of account settings and server settings •
• • • • •
Account Name: This should be the number as programmed in the 3300 ICP followed by the IP address of the 3300 ICP. In this example, the extension is 29015 and the ICPs IP address is 192.168.101.11. Password: This is the password as programmed into the 3300 ICP for the device. Phone Number: This is the number that will show on a Caller ID. Display Name: This is the name that will show on a Caller ID. Check on Enable Register, you can see the Register Status Server Address: Enter the address of the 3300 ICP followed by the port as configured on the 3300 ICP (default is 5060).
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Enable/Disable Device Based call features by going Advance > Call Service or SIPConfiguration > Advanced Set
If all settings are correct you will see register status Registered and you can begin to make calls.
Call Service Settings
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TeleMatrix SIP Quickstart The TeleMatrix 3300IP and 9600IP are a SIP-only phoneset, and is self-tested by Telematrix to be compatible with Asterisk IP/PBX, Avaya S8300 IP Server and lab tested for compatibility with the Mitel 3300ICP Version Release 9.0.0.41. The Phone, as it comes out of the box has a default IP address of 192.168.10.1. (Network -> LAN Config). Connecting to the LAN port of the phone and pointing your browser to that address, you will be presented with a login screen Login = admin Pass = admin This is the Default Current Status Page
The scope of this document is to provide the basic screenshots necessary to quickly configure the guest phone for basic registration and show the user where to program voicemail retrieval keys and speed dials. Our example 9600IP phone is programmed as extension 1234 The VoIP -> SIP Configuration Screen
Server address of the IP/PBX, extension number/account name, phone number and display name, enable register and enable message waiting indication are all programmed here.
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The Network WAN/LAN ports may be configured for DHCP or Static Network -> WAN Config:
If used as a lobby phone, program ring-down to a specific number with the “hotline” field. Advance -> Call Service Setting menu
Speed dial and Touchlite Message Retrieval keys are programmed in Advance -> Memory Key
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MWI Number is the field for programming the Red Message Waiting Touchlite. In this example, it is programmed to dial number (7001) on the IP/PBX for retrieving voicemail messages.
Setting Dial Plans and Delivering Dial Tone after ‘9’ Browse to Advanced => Digital Map. Dial plan rules are created under the Digital Rule Table. If you enter a comma into a dial plan entry (example below), secondary dial tone will be supplied at that point. For example: 9,18xxxxxxxxx will produce a dial tone after the 9. The dial tone will quit when the 1 is pressed. Or if the entry is “12,xx” When you enter 1, dial tone stops. When you enter the 2, you get dial tone again. When you hit another digit, dial tone stops again.
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Setting VLANs Manually via the Web UI 1. VoIP -> SIP Config - Configure phone number, server IP address, etc 2. Advance -> QoS - Setup VLAN under - see QoS Config screenshot (Do not enable VLAN at this time) diffserv, VLAN ID, (data untaged - this defines workstation traffic) 3. LAN Config - Bridge Enable - ON/Checked 4. Set your connected PC to an address and subnet mask that will allow the pc to connect to the phone's new WAN IP address (example: phone at 10.1.204.119 / subnet mask 255.255.192.0 PC should be at 10.1.204.199 / subnet mask 255.255.192.0 or similar) 5. Log back into phone 6. LAN Config - you will find Bridge Enable checked, DHCP Server on and NAT ON. Only Bridge Enable should be on, uncheck DHCP Server and uncheck NAT. 7. Advance -> QoS - Set/Check VLAN Enable - make sure Data Untaged is set in differentiation field 8. Save config, reboot…the phone should now navigate the VLAN and receive a WAN IP address from the correct DHCP server. 9. If you are installing multiple phones, you will want to create multiple configuration files based upon the template you just created and saved. You can load them onto the additional phones by saving them as extx.3300ip.txt and loading them on individual phones via Config Manage (extx.3300ip.txt = 1234.3300ip.txt, 77701.3300ip.txt, or whatever extension numbering scheme you are creating)
Quality of Service and VLAN Tagging are found under Advance -> QOS Below is a valid example of setting a Voice VLAN of 302 and a data VLAN of 301
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Changing the default LAN IP Address of 192.168.10.1 is possible under Network -> LAN Config – In order to enable VLAN, you must enable Bridge and disable NAT and DHCP Service as below:
This setting won’t take effect unless you save the config and reboot the device
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Manual Programming - Submerged Keys and programming the Phone from the LCD There are 2 submerged keys (above the 10 speed dial keys/underneath the faceplate). The left (store) key is used to store speed dials as well as enter the internal menu to check status and program the phone. 1. Speed Dial: To program a speed dial, Press the store key…press a speed dial key…then press the digits you want stored there. 2. Internal Menu: To enter the phone’s internal menu, hold down the left (store) key for three seconds. At that time, you will be prompted to enter the password (default password = 123) then press the other key (right key = flash) to enter the LCD navigation menu.
Vol up key navigates up Vol Down key navigates down Right/Flash key is Enter Left/Store key is Escape (back out of that menu option) Redial Key is for changing values The * (asterisk) is used as a .(dot) for IP address entry (eg: press 72* to get 72. when entering IP address)
To determine the IP address assigned to the phone, Navigate to Config -> Network -> WAN -> Status using the keys and process outlined above.
Reset to Factory Default To reset the phone to the factory default settings, press “#” during the startup procedure (On display phones, at power up you can see a black progress bar. On non-display phones, simply wait 3 seconds before releasing the # key). The phone will enter into “post” mode, then input * # 1 6 8 on display phones you will see “clearing conf” on the screen, next you see “conf reset”. In non-display phones, simply wait a few seconds before cycling power to the phone. Now you have reset to the default settings. Finally, cycle power (remove and replace WAN power cable) to restart the phone with factory default settings.
3300ICP Notes If there are no telephone directory assignments for the extension, then extension displays twice when you call it. If you do not hear Music On Hold (on a 3300ICP) you may need to change a setting in the SIP Devices Capability Assignment – Select “Prevent the Use of IP Address 0.0.0.0 in SDP Messages” to YES
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Configuring VLANs Because there is no LCD display, and the phone has the capability to act as a switch, receiving IP addresses on the WAN port and serving IP addresses on the LAN port, there are some quirks to the 9600ip interface that make it difficult to set the QOS parameters (VLAN ID.) The VLAN cannot be set unless the phone’s LAN interface is in Bridge Mode. The procedures below should always allow you configure the phone correctly. The Phone’s factory defaults set the WAN interface to DHCP and the LAN interface to Bridge Mode with NAT and DHCP Service ON. (These last two should be OFF when Bridge Mode is ON.) Assumptions: Phone should be in WAN DHCP mode on VLAN 30 with priority 6.
To find IP address on the Phone Press * * 4 7 to hear audio readout of IP address.
Resetting the Phone to Factory Defaults If many changes have been made and you need to reset the device, follow this procedure. To reset the phone to the factory default settings, press “#” during the power-up procedure (Wait 3 seconds, as there is no display to show status.) The phone will enter into “post” mode, then input * # 1 6 8 On a phone with LCD you will see “clearing conf” on the screen, next you see “conf reset”. On phones without a display, wait 5 seconds before pulling power. Now you have reset to the default settings. Finally, cycle power (remove and replace WAN power cable) to restart the phone with factory default settings.
Configuring the Phone via web interface with a Prepared Configuration File Connect the phone to a port where it will have a DHCP server available. Connect your PC to a port that is on the same network (LAN or VLAN) as the phone. The phone should have a DHCP address. Find the IP address of the phone. Browse and login to the phone via web UI. Go to Config Manage. Hit the Browse button under Update Configuration. Select the prepared Configuration File on your PC. Hit the update button. The UI will no longer be active, as the phone resets. The phone will reset and come up under the new configuration. Since the new configuration may have a VLAN ID enabled, the phone must be connected to a port where the VLAN is supported or it will not come up and connect to the server. In the configuration file, these (
