Technical Writer

GILLEY ANN ESTES 3001 Rolling Meadow Drive Plano, Texas 75025 [email protected] (e-mail) 214.797.2846 (Cellular) SUMMARY OF QUALIFICATIONS Software: * Microsoft Windows (Version 98 +) * Microsoft SQL * Adobe RoboHelp Suite * Macromedia Flash * Crystal Reports * Microsoft Office Professional Suite * Microsoft FrontPage * Microsoft Publisher * Adobe Acrobat * Adobe CS3 Suite (Photoshop, InDesign) Key Skills: Expertise in the Microsoft Office Suite, FrontPage, Publisher, Adobe RoboHelp, Microsoft SQL. Graphic design and layout with Adobe Photoshop and In Design. WORK EXPERIENCE Welton USA Coppell, Texas October, 2003 - May, 2010 Welton USA is a designer and manufacturer of furniture for both the rent-to-own and retail market places and reseller of Sony Entertainment products. Senior Technical Writer. * Design, development, and maintenance of all internal system documentation. Th is includes several systems which push and pull data from the primary accounting / inventory system. Delivery methods include PDF and HTML based online help. * Using Microsoft Word, created multiple templates and script files to open Word from a DOS based application, execute a macro, save the file, print the file, a nd close Word. This enables the saving of reports that cannot be reprinted. * Created a large HTML Help based system containing every parts diagram, assembl y instructions, and product information sheets for all current and past products . This system is used internally and is available on the web site(s) for custom ers to use. * Creation and modification of management, operations, and informational type re ports for new ERP system using Crystal Reports with a Microsoft SQL data backend . * Development and maintenance of all the corporate web sites. The corporate sit es include a web site written in PHP, another site for the sales representatives to view their customer and sales information, commissions, and process catalog requests. There are also specialized sites for the various customers (rent-to-o wn and retail). * Also supervised a complete redesign of the main corporate site by an outside f irm. With the use of cascading style sheets, the design was easy to roll out to the secondary sites with minimal programming needed and no assistance from the o utside firm. * Developed various marketing pieces for things such as product announcements, s pecials flyers, product information sheets, trade show invitations, general comp any pieces. Also retouched photographs of furniture including changing wall col or and adding artwork to the walls. * Also manage all the data for the marketing department. Pull all the data for mass mailings using SQL to ensure the correct customer is sent the correct marke ting piece(s). ViewCast Corporation (formerly MultiMedia Access Corporation) Dallas, Texas June, 1997 - October, 2003 ViewCast Corporation is a video communications company specializing streaming vi deo hardware and software. Technical Publications Manager. Primary duties included: * Design, development, and maintenance of all documentation, end user and admini

strator which includes both hardware and software products. * Design, develop, and maintain all on-line documentation, which includes delive ry methods of Adobe Acrobat, WinHelp on-line help and HTML on-line help. * Design, develop and delivery of End-User and Administrator Training. Assist wi th technical support, both internal and external. * Other duties included graphic design for use in print and on-line delivery. De signed and maintained corporate intranet web site. * Designed the Affiliate Program Support for the ViewCast Online Solutions divis ion. Created a new Affiliate Welcome Kit. Provided support for affiliates in lin king their web sites to the ViewCastOnline.com web site. * Designed, coordinated, and created the ViewCastOnline.com site. Designed and i mplemented a special Affiliate web site. * Researched and developed ViewCast Corporation's initial GSA proposal. * Outside of documentation and training duties, designed and developed rich medi a content for delivery via the Internet or CD-ROM. * Developed of 32 hours of SMIL training on the Viewpoint VBX video distribution system. Prepared videos for delivery via the Internet or intranet. * Coordinated and prepared content for live broadcasts of the 1999 and 2000 Annu al Meeting of Shareholders via the Internet. * Created of video-on-demand versions of shareholder meetings. Consulting Partners, Inc. Dallas, Texas March, 1996 - June, 1997 Consulting Partners is a training and documentation consulting company. For one client, designed and developed user's guides for pharmaceutical care pro gram. Converted the user guides into online user documentation using Doc-To-Help . Developed self-paced tutorials for use with sample data. Assisted with various marketing pieces and graphics. For another client, designed and developed an i nteractive student guide to accompany a Bank Teller Training CBT product. Create d mailing lists in Word from text files provided by third-party sources. Conduct ed train-the-trainer courses and developed facilitator and student guide for sev eral Sprint PCS systems. Assisted in template development and enhancement. Creat ed macros in Word to assist development of 1,250 names and addresses for trainin g database. Validated system courseware. Also managed the database for Sprint PC S training environment, including data entry and updating student database hando uts. Developed the design document for Visual Basic simulation program. DacEasy, Inc. (part of The Sage Group, plc) Dallas, Texas August, 1990 - February, 1996 DacEasy is a business software company specializing in accounting, payroll, poin t-of-sale, and job costing applications. From 1990 to 1992, as a Technical Support Advisor. Primary responsibilities were resolving customer's questions and problems over the telephone. From 1992 to 1993, as the Educational Development Manager. Responsible for the d evelopment and delivery of training, for a modular accounting program, to value added resellers. This included the development of a computer based training syst em and development of leader led curriculum. Beginning in 1993 to 1996, as a Corporate Trainer. Responsibilities included the development and delivery of training primarily for the Technical Support Depart ment but also deliver training to other departments. This included creating and updating the curriculum, development of on-line internal help files for the tech nicians, design of new training curriculum, and determining the need for follow up training. In addition to developing and delivering training, I developed technical help fi les. The material was written and converted into Windows based help files using RoboHelp and Help Breeze. The technicians used these on-line technical help file s, in addition to their training guides, to assist them when helping customers. EDUCATION University of Texas of the Permian Basin Odessa, Texas BBA in Finance Midland College

Midland, Texas Associates Degree in General Studies PROFESSIONAL Member in good standing of the following professional organizations: * Society of Technical Communication (STC). * National Association of Photoshop Professionals (NAPP). PROFESSIONAL AWARDS STC Awards include: * Award of Merit in On-line communication for the VBX Software Developer's Kit * Award of Merit in Publications for The VBX System - System Administrator's Gui de with Codec Manager.