Technical Writer

SUMMARY Experienced documentation specialist: comfortable in technical environments; com municates effectively with engineers and other internal personnel, as well as ex ternal clients. Proven performance in translating difficult technical material i nto appealing and easily understood formats. Strengths include: * * * * * * * * *

Resourceful Thinking Polishing Copy Specification Analysis Quality Adherence for Audits Organization Clear Concise Writing Format Adherence Project Management Process Improvement

PROFESSIONAL ACCOMPLISHMENTS * Currently updating skills through on-line training with Linda.com, including S harePoint, Microsoft Office, InDesign and others. * Mastered a variety of software tools, including but not limited to, Interleaf, Frame-Maker with SGML and without, Microsoft Office Suite, Adobe Acrobat Pro, P hoto Shop, Visio, Illustrator, and PageMaker and MS Project quickly as required. * Acquired information about IT driven products through observation, trial and e rror, and interview. Used specifications and drawings, when product was still in preproduction. * Researched, and wrote/edited detailed technical documentation, including Marke ting Collateral, Whitepapers, Proposals, User Documentation, and Consumer Bullet ins for all Fujitsu Network Communication hardware and software GUI product line s. Maintained and updated published material. * Managed large number of projects so that priorities were established and deadl ines were met. * Created and directed creation of illustrations as needed to clarify technical information. * Wrote theory of operations and created simplified functional signal flow graph ics to aid customers in troubleshooting and general understanding of product. * Researched and wrote first iteration of Fujitsu "Writing and Editing Guide." * Researched and wrote Envoy magazine articles on topics including digital telep hony, SONET, ring network strategies, and deciphering TL1. * Co-authored a paper on ring networks presented at National Fiber Optic Enginee ring Convention, 1992. * Participated in Kaizen (like Lean) internal quality program. Represented produ ct planning, product change, and product documentation at Kaizen meetings. * Led a series of projects to determine and document processes and procedures fo r developing and testing key customer document types. Led discovery and negotiat ions with other Fujitsu groups to determine the scope of each group's responsibi lities so that inter-group processes could be accurately documented for TL9000 Q uality System. * Provided quality process Gap Analysis and process updates to assist Fujitsu in obtaining TL9000 and CSQP certification. Continued to work to keep these certif ications up to date. * Updated documentation for TL9001. Represented Product Change group in multiple internal and external quality audits that resulted in no findings against our q uality processes. * Appointed to serve on Product Data Management (PDM) system selection team, whi ch developed technical specifications, requests for proposals, technical questio nnaires, and a three-day-long testing specification for enterprise-wide data man agement and configuration tools. As a team member, helped assess proposals, sele ct vendors, conduct lab trials, and plan implementation. * Supervised the development of data management workflows to automate Product Ch ange work processes and documentation distribution, in the selected Product and

Documentation Data Management tool, MatrixOne. We were required to determine pro per metadata for each document type, and to determine policies, such as what sho uld be archived and for how long. * Appointed to Technical Publications Standards Review Committee. Worked with ot her appointees to negotiate solutions to publications issues and set standards. * Represented Technical Publications in critical meetings with customers to reso lve required document improvements. These meetings were successful and productiv e. PROFESSIONAL EMPLOYMENT December 2008 to present WRITER/EDITOR/TUTOR Worked with individuals and groups to prepare for SAT, GRE, and GMAT, assisted individuals in writing Resumes and other forms of corresponde nce. Also donated time to charity. Wrote blog on MySpace, then on Open Salon. Wr ote several manuscripts. Each is still in search of publication. November 3, 2008 to December 5, 2008 KNOWLEDGE ANALYST (TECHNICAL EDITOR), SCENPRO INC. Became familiar with Milspec writing requirements and standard medical terminology. Edited software specifica tions, test plans, testing and travel reports, during end of year rush, for DoD software projects due for Navy medical operations. Job was temporary. April 1991 to September 2007--Fujitsu (Several Titles) DOCUMENTATION SPECIALIST IV, FUJITSU NETWORK COMMUNICATIONS INC. Researched and wrote customer documentation including marketing collateral and brochures, Custo mer Information Releases, web site materials and PR releases. Worked with team on brainstorming, and creating advertising materials. Edited and rewrote papers and speeches for tradeshows and conventions using AP standards. Researched and w rote documentation for internal customers including Product Management Bulletins , Revision Change Notices, and Equipment Modification Procedures. Created initia l release of all Product Support related branding and standards documents. Mana ged workload for Product Change writing team. Planned and managed automation of processes using data management tools. Represented Group in interactions with I T GROUP and Quality. Trained new personnel. PROPOSAL ENGINEER II, FUJITSU NETWORK TRANSMISSION SYSTEMS, INC. Designed netwo rk solutions in response to requests for proposals from customers. Created marke ting documentation and designed illustrations to support proposed systems. Creat ed detailed pricing/parts lists and equipment configurations for proposed system s. Responded to technical questions about complete range of products made by maj or optical telephony supplier. SENIOR TECHNICAL WRITER, FUJITSU NETWORK TRANSMISSION SYSTEMS, INC. Team lead w riter responsible for documentation of hardware and software products. Supervis ed contract writers. Created the Fujitsu Guide to Synchronous Optical Networking , and co-authored a paper on Path Protection Switched Rings that was presented a t the 1992 National Fiber Optic Engineering Convention. Created initial release of the Fujitsu Writer's Guide. Developed presentation materials and taught compa ny-wide Writing for Clarity seminar. January 1990 to March 1991 ROCKWELL INTERNATIONAL, CONTRACT TECHNICAL WRITER, OXFORD AND ASSOCIATES. Planne d, researched, and wrote technical manuals for telecommunications software and h ardware at Rockwell International, Richardson, Texas. Researched engineering dra wings, specifications, and related technical data to plan documentation requirem ents for installation, operation, and maintenance of telecommunication equipment . Prepared technical manual text and illustrations. Coordinated and participated in engineering reviews, validation, and verification activities. Coordinated ed iting and production efforts to produce final printed materials.

June 1989 to May 1992 HUMANITIES INSTRUCTOR, COLLIN COUNTY COMMUNITY COLLEGES. Prepared and presented materials to adult students using a variety of Audio/Video mediums. Edited the H umanities Lab Manual, a publication designed to teach students processes to enha nce their own creativity. Taught introduction to humanities course. EDUCATION 1982 to 1986 University Of Texas At Dallas, Richardson, Texas. 55 graduate credit hours in t he Interdisciplinary Humanities Program, including course work and workshops rel ated to editing, writing, translating, and creative writing. 3.4 GPA Each of thr ee theses died in approval committee. Went on with my life. 1977 to 1981 University of Dallas, Irving, Texas. B.A. English, including course work and wo rkshops on effective teaching methods, and gearing material to motivate audience s. 2010 to Present Linda.com. Studying current versions of software and and web interfaces and lang uages such as SharePoint 2010, CSS4, CSS5, HTML, Adobe Creative Suite, Microsoft Professional Suite and so on. Accomplishments and Honors * National Merit Scholar, 1977 * Special Rome Grant, University of Dallas, 1979 * Texas Secondary School Teaching Certificate, 1986 through Life * Technical Marketing Outstanding Achievement Award (1992) * President's Award for Outstanding Contribution to Fujitsu (1998) Morgan 2