Technical Writer Software Documentation in Atlanta GA Resume Cynthia Jones

CYNTHIA L. JONES 404-693-7249

[email protected]

SUMMARY Experienced Technical Writer with 13 years writing experience providing end-user documentation for webbased software application. Expertise with software programs designed to create unique high-end help files and training modules for end-users and in-house personnel. Excellent organization, planning and time management skills with strong attention to detail. Acknowledged specifically for clearly communicating ideas and instructions for audiences at all levels of an organization.

EXPERIENCE

RUBACK ASSOCIATES, Peachtree City, GA

2013 – Present

Disaster and Crisis Management and Consulting Firm Executive Assistant  Technical editor for proposal and disaster plan documents for state and federal government agencies.  Data analyst including creating and analyzing spreadsheets using various charts and graphs.

SABRE AIRLINE SOLUTIONS, Fayetteville, GA

2001 – 2013

Airline-Industry Software Solutions Technical Writer Knowledge Management – Technical Communications Software Delivery and Implementation Authored comprehensive, accessible online help files and tutorials for over 25 airlines covering 10+ diverse products.  Researched, updated, maintained and published documentation for web-based software with weekly upgrades and modifications, allowing immediate updates and accessibility.  Developed guidelines to ensure standards regarding order, clarity, style and terminology.  Organized content to ensure that the goals for each section were met and the information was presented in a meaningful and useful way.  Worked closely with the delivery team to adhere to project scheduling goals by creating and updating documentation as new features or products were delivered.  Recognized for being quick to learn new features and functionalities of systems and turning information into accurate technical documentation.  Developed PowerPoint presentation for the technical writing team to demonstrate how end-users accomplished the same tasks pre- and post-implementation of the software.

FLIGHTLINE DATA SERVICES, Peachtree City, GA

2000 – 2001

Airline-Industry Software Solutions Flightline was acquired by Sabre Holdings (see above) in 2010 Technical Writer and Software End-User Training Specialist Software Delivery and Implementation Trained all levels of users on how to use the products, from crew members to senior management.  Tested software enhancements, reported defects, and worked with the development team to ensure a quality product was delivered to the clients.

EDUCATION / CERTIFICATIONS  

Registered Radiologic Technologist, Grady Memorial Hospital, Atlanta, GA  2-year certificate program American Registry of Radiologic Technologists (ARRT), Accreditation maintained continuously

TECHNICAL / SPECIAL SKILLS   

Highly proficient in a variety of computer software tools including Microsoft Word, Excel, PowerPoint, Adobe RoboHelp, Adobe Photoshop, and Snagit Excellent verbal and written skills Conversational Spanish (with a strong desire to become fluent again)