Antony Chauvet is a Technical Support Analyst with over ten years of successful experience....
ANTONY CHAUVET : Technical Support Analyst EXECUTIVE SUMMARY Technical Support Analyst with over ten years of successful experience. I work hard and intelligently to solve all problems, communicate well, and give excellent client service. Two years of experience at Suncor Energy and P2 Energy Solutions in Alberta. Excellent track record at ensuring reliability of systems and improving service.
HIGHLIGHT OF QUALIFICATIONS
Over ten years of successful experience as technical support analyst for all the major computer technologies
Exceptional problem solving and analytical abilities.
Excellent verbal, written Communication and presentation skills in English and French.
Personable and friendly. Team player. Calm and determined.
Excellent time management and organization skills
Bilingual in French.
Available for contract only, not as an employee.
Available immediately.
Address : Edmonton downtown, AB.
Phone: 403-829-9944 E-mail:
[email protected]
ANTONY CHAUVET : Technical Support Analyst EDUCATION Master's Degree in Computer Science, including one year internship in the Silicon Valley, USA. EXPERIENCE Technical Support Analyst Over ten years of highly successful experience as Technical Support Analyst at Suncor Energy, P2 Energy Solutions, Saint Maur and IBM Internet Security Systems. I provide the best possible solution and service for each situation. Over ten years of experience with MS Server, Citrix, Remote Desktop, MS IIS, Sun Java (JDK/SDK, JVM), FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps, Oracle, MS-Office, Visio, Juniper VPN, UNIX/Linux, Helpdesk, Linux servers and desktops, networking, data backup, disaster recovery, security, wireless, virtualization, printers, MS SQL Server, Active Directory and Clustering, software installations, systems troubleshooting. I have in-depth knowledge of all these technologies and I use it to solve problems quickly to the client’s satisfaction. Customer Service Client-centered, deliver service and support until issues are completely resolved. Calm and focused. Determined to deliver complete satisfaction to client. Record of success at Suncor Energy technical client service center where I was promoted twice. Excellent communication skills with clients, managers, and colleagues. I am a great listener, and I have developed a lot of emotional intelligence for my profession.
WORK HISTORY Technical Support Analyst October 2014 – July. 2015 Spark Gaia, Calgary, AB. IT technical support for private and small business clients. Windows servers and desktop technologies, Helpdesk, Linux servers and desktops, networking, data backup, disaster recovery, security, wireless, virtualization, printers, MS SQL Server, Active Directory, MS IIS, Remote Desktop, FTP/SFTP, SSH, 32/64-bit apps, MS-Office.
Project Manager | Technical Support Analyst April 2013 – June. 2015 Planet Dharma, Calgary, AB. Create and update web site and social media, manage online courses, social media and mailing lists. This start-up has been successful thanks in part to my work and it is growing rapidly. I supported MS IIS, MS Server, Remote Desktop, FTP, SFTP, SSH, 32/64-bit apps, MS-Office, Visio.
ANTONY CHAUVET : Technical Support Analyst Technical Support Analyst September 2013 - March 2014 P2 Energy Solutions, Calgary, AB. Lead the support for hardware and software support for Linux servers. Linux KVM Virtualisation, UNIX servers, Firewalls, Splunk. Server builds.VMWare virtualisation, Java (JDK/SDK, JVM), FTP/SFTP, SSH, Oracle databases. IBM Tivoli administration. Data backup. Dell desktops and servers.
Technical Support Analyst Mar. 2012 – July 2013 Suncor Energy, Calgary, AB. Delivered technical repairs for clients, including executives and vice-presidents. Windows clients and servers, Active Directory, Microsoft Outlook, SCCM, Citrix, SAP support, VoIP, DC, DHCP, DNS, UNIX servers, MS SQL servers, antivirus. Citrix administration. Microsoft Exchange. Dell hardware. MS Server, Citrix, Remote Desktop, MS IIS, Sun Java (JDK/SDK, JVM), FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps, MS-Office, Visio, Juniper VPN.
Technical Support Analyst May 2011- March 2012 Calgary Social Media Success. Calgary, AB. Delivered high quality web sites and social media marketing campaigns for customers in Calgary and Vancouver. Web hosting. Web design and development. MS IIS, MS-Office, Visio, MS Server, Remote Desktop.
Technical Support Analyst August 2009 – December 2010 Kyoto Computex, Japan. Delivered high quality Computer repair and installations for small businesses. Windows systems, anti-virus, firewalls, network, wi-fi, e-mail systems, MS Server, Remote Desktop, MS IIS, Sun Java (JDK/SDK, JVM), FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps, MS-Office, Visio, Juniper VPN, Linux.
IT Manager | Technical Support Analyst July 2004 - July 2009 Saint Maur International School, Japan. Leader of the IT support for desktops, MS SQL servers, Active Directory and for VMWare virtual systems, Remote Desktop, MS IIS, Java (JDK/SDK, JVM), FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps, Visio, Linux. Clustering. Increased network speed and stability by a factour of ten. Protected successfully all systems from security incidents with anti-virus, firewall, network and wireless security. Dell desktops and servers. Created and implemented Data backup, Disaster Recovery and Business continuity Plans, backup. I kept budget constant over five years while expanding services, and drastically improved stability of systems.
ANTONY CHAUVET : Technical Support Analyst Technical Support Analyst May 2002 - June 2004 Internet Security Systems, an IBM company, Japan. Technical lead for Windows, Active Directory and Linux Network systems in a data center. Juniper firewalls, Nokia firewalls, MS Server, Remote Desktop, MS IIS, Sun Java (JDS/SDK, JVM), FTP/SFTP, SSH, CIFS/SMB, 32/64-bit apps, MS-Office, Visio, Juniper VPN, UNIX/Linux. Databases and data backup and administration. Data warehousing. Cabling. Monitored logs intrusion detection systems. Improved security of network. Resolved several network crisis at an enterprise data center. 24/7 on-call rotation and respond to cyber security threats as they occur.
Technical Support Analyst March 2001- May 2002 Societe Generale Bank, SG-Online, Japan. Technical lead for UNIX/Linux servers, Firewalls and Cisco networks. Logs analysis, policies setting. VPN networks.
