BSBHRM405 BSBHRM405 Support the recruitment, selection and induction staff TASK 1: PLAN FOR RECRUITMENT
Name: PAOLA ROJAS VIOLETA HOYOS
COFFEE VILLE
1. J ob descr des cr ipti iption on and and role requ requir irements ements.. Cafe Ville Manager
Melbourne. Café Ville are looking for a café manager, you will have worked previously as a Café Manager and you are required to play a hands on role on a daily basis within the business. You are someone who works well under pressure and can maintain a calm demeanor throughout busy periods. A current drivers license and own transport is favourable. You will be responsible and accountable for the following;
Coordinating the café schedule, schedule, covering different shifts shifts if necessary. Serving as the lead customer customer service contact at the café, including answering questions, welcoming customers, and other communications. Responsibility for keeping café area clean, neat and and orderly. Ordering any supplies needed for the café. Must be highly motivated. Excellent communication and interpersonal skills. Excellent management and leadership skills. Good organisational skills. An understanding understanding of food and beverage beverage operations. Must be available to work four weekdays and Saturday each week. Social media savvy especially with Facebook Facebook and Twitter. Bilingual skills desirable (particularly Italian, Greek or Chinese)
The role is full time or part time café manager (working Tuesday- Saturday or WednesdaySaturday) 7am-5pm. Job Type: Full-time/ Part-time Required experience: At least three three years’ exper exper ience ience in:
Managing staff, including training. Performance appraisals.
Job Location:
Melbourne.
2. R ecruitme ecruitment nt s chedul chedule. e. Milestone: Action and/or objective
Time required
Person responsible
Budget and/or resources
Complete and submit the recruit action form Prepare position description and advertisement
1 week
Emma and Joe
2 days
Emma and Joe
Advertise position
1 week
Emma and Joe
Social media (Facebook) $200 Social media (Facebook, Shop Window) $50 Social media
Finalise shortlist of candidates for interview Interview
1 week
Emma and Joe
Café Ville
4 days
Emma, Joe and Rufus Owners and human resource Owners and Human resources
Cafe Ville
Appoint candidate (make an offer) Offer accepted
2 days 1 day
Cafe Ville Café Ville
3. Coffee Ville job description template. Job title: Café manager. Salary: $931 ($24.50 an hour) Hours: 38 hours full-time. Location: Melbourne. Reporting relationship: We are looking for a cafe manager to ensure that anyone of any
age, gender, cultural background feels welcome to apply. At least 3 years experience in managing staff, including training, performance performance appraisals, most be highly motivated, excellent communication and interpersona l skills, excellent management and leadership skills, good organizational skills, understanding of food and beverage operations and bilingual skills desirable (particularly Italian, Greek or Chinese). About coffee Ville:
CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve quality food and fair trade coffee at a city pace. The café is currently open 7 am –5 pm, Monday to Friday. CoffeeVille has been experiencing consistent growth in sales and numbers of customers over the last two years. This growth has led to a need for a second floor manager who is able to manage customer complaints, take responsibility for higher level café operations and manage staff performance. Purpose of position:
We have a manager but he is not there on Fridays, the café does not run as smoothly. smoothly. The owners of the café have also decided to start opening on Saturdays, and would like to have at least one manager working from Monday to Saturday to improve the quality of services and make our customers happy. Responsibilities and duties:
The café manager and leader who has passion, enthusiasm and personality to manage all aspects of our busy social enterprise Café located in Melbourne. The varied role includes menu planning and ordering; day to day operational and staff management, building and nurturing relationships with our loyal and busy customers; developing the catering aspect of the business; managing suppliers; financial management, budgeting and POS handing. Key responsibilities:
All aspects of day to day operational management of the café. Ensure consistently excellent customer experience. Achieve daily/weekly sales targets. Lead on all aspects of of daily staff staff management, from roster planning, training and coaching and quality control to ensure consistently high standards of daily operations. Oversee the daily menu, food quality control and food prep. Manage from of of house responsibilities and lead the small team creating a smooth and harmonious café atmosphere. End of day duties, cash handing, sales reporting and banking procedures. Calmly (and with a cracking good sense sense of humor), humor), manage the daily surprises, dramas and unplanned hiccups that occur with any busy café and social enterprise. Cover all the roles during during breaks and illness including including food prep and barista responsibilities.
Academic and Trade Qualifications Tools and technologies. Managers need to be familiar with the equipment that is used in the preparation of food and beverages in their particular place of business. However, they also need to be familiar with office equipment such as computers, phones and fax machines.
Education and training.
Bachelor of business majoring in management Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
Work experience and Skills. Experience
Previously a café manager. At least 3 years’ experience in: - Managing staff, including training - Performance appraisals. Coordinate with customers and staff on daily basis, forward any issues of concern to senior management. Monitor and supervise the attendants and ensure quality delivery of customer services. Knowledge en social media.
Skills
Relevant qualifications in operating small business. Financial and performance management management skills. Five years’ experience.
Excellent customer service skills. Time management and prioritisation. Persuasion Working under pressure. Initiative and motivation. Resilence
Personal qualities and behavioural traits. -Must be highly motivated. -Excellent communication and interpersonal skills. -Excellent management and leadership skills. - An understanding of food and beverage operations. - Social media savvy especially with Facebook and Twiter. - Bilingual skills desirable (particulary Italian, Greek or Chinese) Employee name: ........................ ................................... ........................ ...................... ......... Signature: ........................ .................................... ......................... ........................ .................. ....... Date: ........................ .............................. ...... Manager name: ......................... ...................................... ........................ .................... ......... Signature: ........................ .................................... ......................... ............................ .................. ... Date: ........................ .............................. ...... Performance review period: Every 3 months. Next review date: March 5 th 2018
4. A dver dvertis tis ement templ template ate.. Selected advertisement channel/s Newspaper classifields
Facebook
Café noticeboard
Classifields online
Café window
Industry newsletter
Reasons for selected advertising channels: We decided selected Facebook because is a social media and the people spend most of their time on Facebook. The 80% of all internet users use Facebook and they use it daily. Facebook advertisement is the most targeted form of advertisement, you can advise people by age, interest, behavior and location. Facebook is cheapest, fast, measurable, can drive off-line sales, can engage the website visitors and is in real time. We decided selected a café window advertising because all the customers can see and if they know about somebody that need job they are going to said about it, and also they can talked about the place and try to help the owners to find a good employee. All the people people that that are walking around the café don’t don’t have to entrance entrance because because they can can
see the advertisement outside and also the advertisement could be seen during the night when the café is close.
Job ad- Café Manager ● Café Manager ● Coffee Ville- Melbourne ● $931 ($24.50 an hour) ● February 5th 2018 ● This is a big opportunity that you can not lose if you want to grow in your profession “Transcendent values such as trust and integrity are literally translated into income, benefits and prosperity”
Please email your confidential CV to Emma Belcastran,
[email protected] for further information.
Caf é manager 5th of December Emma, Joe and Rufus
Each member of the panel should make notes (on a separate sheet) and score each applicant. Scores should then be added up and used when making a decision. The panel should also decide which questions will be asked by each member of the panel. Scoring – applicant’s answers should be scored as follows:
0
1
No answer given or answer completely irrelevant. No examples given
2
A few good points but main issues missing. No examples/irrelevant examples given.
Some points covered, not all relevant. Some examples given
3
4
Good answer. Relevant information. All or most points covered. Good examples.
5 Some pints covered. Relevant information given. Some examples given
Perfect answer. All points addressed. All points relevant. Good Examples.
Weighting – questions can be weighted 1 ( low importance) or 2 (high importance) to reflect their overall importance to the position.
Questions and weighting Question categories
Work history
Questions
1. What experience do you have? 2. What did you like or dislike about your previous job?
Education and training
How does your experience and education quality you for this job?
Personality, motivation and character
Are your characters motivations realistic and believable? What has the most satisfying moment in your life been?
Total score (skills and knowledge)
Applicant’s responses
Weight (12)
Score (0-5)
Total
Applicant answer
Weight (12)
Score (0-5)
Total
How much notice do they have to give?
When can they start? Can you list your strengths?
Total score (skills and knowledge)
Referee contact details:
Complete in Assessment task 2
Now give the applicant an opportunity to ask any questions that they might have h ave and answer them. Ending the interview: ● Thank the applicant for attending the th e interview. ● Let them know what happens next i.e. when you will be making your decision and how
you will be letting them know the results (applicants who have attended the interview should be made aware of your decision either way).
