Taller Evaluacion Atencion y Servicio Al Cliente

July 3, 2022 | Author: Anonymous | Category: N/A
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MYGHM@DGA HM DE@EDGNGM@XE

TM@A DM@XVE AJVEMDECEJGDE W MNRVMTAVGACVMJGE@AC D]@HG@ANAVDA

DENRCMNM@XAVGE AXM@DGE@ W

–IADGCGXAV MC TMVYGDGE A CET DCGM@XMT HM AD]MVHE DE@ CAT RECÎXGDAT HM CA EVJA@G_ADGÔ@„

TMYGDGE AC DCGM@XM 82 KEVAT

XACCMV MYAC]ADGE@ AXM@DGE@ W TMVYGDGE AC DCGM@XM D CGM@XM

Mc prmsm`tm taccmr mvacuadgô` fusda qum mc aprm`hgz a`acgdm ca gnperta`dga hm ca Atm`dgô` y Tmrvgdge ac Dcgm`tm m` ca erja`gzadgô`.

1.

µQuç µQuç ms mc dc dcgm gm`t `tm5 m5

a.

Ms ca pmrse` pmrse`aa nás ggnpe nperta` rta`tm tm hm hm `um `umstr stre e `mjedge `mjedge

f. pmrse ` den smrvgdg smrvgdge, e, `e acj acjugm` ugm` qu`umstra m mstra `es kadm kadm u` iaver. d. Ms Ms u`a u`a pmrse`a pmrse`a pmrse`a `a qum qum `es `es `es es denpra trampra sus u` `mdmsg `mdmsghahms hahms y hmsmes, hmsm es, yqum `u ngsgô` ngsgô` ms sasia sasiadmrce. dmrce. h. Xeha Xehass cas cas a`t a`tmr mrge germ rms. s.

6.

a)

Dece Decequm qum ac ac irm`tm irm`tm ca cmtra qum dderrmsp errmspe`ha e`ha smjÿ` su de`dmpt de`dmpte e.

Dcgm`tm Dcgm`tmss denmrdg denmrdgacm acmss e g`hust g`hustrgac rgacms ms DCGM@XMT REXM@DGACMT f) Dcgm`tm Dcgm`tmss `acm `acmss e de`sun de`sunghe gherms rms `acms `acms ]T]AVGET d) De`s De`sun unm` m` preh prehud udte tess MNRVMTAT h) ]cgza ]cgza` ` smrvgd smrvgdges ges p prms rmstah tahes es per per ca Mnpr Mnprmsa msa RMVTE@AT m) Dua`he Dua`he mimd mimdvanm vanm`tm `tm de`su de`sunm` nm` e uc ucgza gza` ` ces prehud prehudtes tes

 

i)

 e smrvgdges hm ca Mnprmsa DE@T]NGHEVMT Te` aqum aqumcces cces qum qum aÿ` aÿ` dua`he dua`he `e de`su de`sunm` nm` e u ucgd cgdm` m` ces preh prehudt udtes es  e smrvgdges hm ca mnprmsa, m`m` tehas cas de`hgdge`ms para kadmrce. DCGM@XMT VMACMT

4.

]`a de` u u`a `a cî cî`ma `ma h hm m decer decer hg hgimrm`t imrm`tm m mc de`dm de`dmpte pte derrmdt derrmdte? e?

XGRE HM DCGM@XM DCGM@XM HMTDE@IGAHE DCGM@XM G@HMDGTE DCGM@XM YA@GHETE DCGM@XM CED]A_ DCGM@XM JV]ÑE@ DCGM@XM XGNGHE DCG@XM XMD@GDE DCGM@XM GVVMTRMX]ETE DCGM@XM HENG@A@XM DCGM@XM DECAFEVAHEV DE@DMRXE Kafca tehe mc mnpe y dasg `e pmrngtm `umstra mxpesgdgô` de` su pacafrmrîa. Tuirm hm denpcmoe hm g`imrgerghah. Cm justa kafcar iumrtm y sm numstra frusde. Tafm nás e gjuac qum `umstres prehudtes. Mc ayuha a secudge`ar ces prefcmnas dua`he kay huha. @e safm mcmjgr, tehe cm ajraha Dcgm`tm de` naces nehacms. Xrata sgmnprm hm nestrar su denpmtm`dga, prmsunm safmrce tehe. Ms dughahese y cm`te, sm oa m` tehes ces hmtaccms. Ms daprgdkese y a vmdms mstá nac kunerahe de`sgje ngsne.

8.

µDuác ms ca h hgimrm gimrm`dga `dga m m`trm `trm smrvgdg smrvgdge e ac ddcgm`tm cgm`tm y atm`dgô` atm`dgô` ac ac dcgm`tm5 dcgm`tm5

 

Atm`dgô` dgô` ac dcgm` dcgm`tm tm ms mc tr trat ate e qu qumm sm cm ha ac dc dcgm gm`t `tmm du dua` a`he he g` g`tm tmra radt dtÿa ÿa de de` ` ca Atm` denp de npañ añîa îa y mc pm pmrs rse` e`ac ac hm sm smrv rvgd gdge ge y at atm` m`dg dgô` ô`,, ng ngm` m`tr tras as qu qumm mc sm smrv rvgd gdge ge pe pe`m `m m` nard nardka ka tehes ces pred predmses mses y addg addge`ms e`ms para cejra cejrarr ca sas sasiadd iaddgô` gô` hmc dcgm`tm. Ms tehe ce qum pehmnes frg`har ac usuarge ahmnás hm `umstres prehudtes,

=.

Msdrg Msdrgfa fa dg` dg`de de na`han na`hangm`tes gm`tes para cca a fum fum`a `a atm`dgô atm`dgô` ` ac ddcgm`t cgm`tm. m.

1. Den Denprm prm`hm `hmrr cas `m `mdms dmsgha ghahms hms hm hmcc dcgm dcgm`tm `tm 6. Xm`mr Xm`mr u u` ` cm cm`ju `juaom aom dderp erpera eracc pes pesgv gve e 4. Gr nás accá 8. Ke Ke`m `ms sha hah h y de`j de`jru rur` r`dg dgaa =. Ka Kadm dmrc rce ef fgm gm` ` y a ca prgn prgnmr mraa  

Vmderhar qum ca advghah ca pumhm` rmacgzar m` denputaher e a na`e, sg ms a na`e ca hmfm` msda`mar per ca apcgdadgô` DANTDA@MV y ca hmfm` sufgr a mstm ngsne m`cadm hm Dcass Veen. ¡Hges ces fm`hgja!

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