Systems Manager or Systems Administrator or Systems Engineer or

ROB KENDALL Suwanee, GA 30024 770-561-8714 [email protected]

PROFESSIONAL SUMMARY Reliable, resourceful Senior WinTel Server Support Engineer with 14+ years experience at AT&T Mobility and Bank South (now Bank of America). Proficient at designing and implementing enterprise solutions that substantially improve operating stability, efficiency and profitability. Promoted to positions of increased leadership in both companies, culminating with management of 2500 Windows systems in a 24/7 production environment. * Productive technical generalist, with strengths in needs identification, testing, scripting, user training, staff leadership, change management and compliance. * Continuously seek innovative ways to improve productivity, through the introduction of new technologies, systems, methods and controls. * Proven ability to lead and/or contribute to the ontime, on-budget delivery of IT deployment projects under aggressive timelines. TECHNICAL SKILLS PLATFORMS: Windows Server 2003, Windows 7/Vista/XP NETWORKING: VMWare ESX 3.5, Active Directory, MOM 2005, SCOM2007, Netcool, NetIQ, SMS, Citrix, Webtrends, Blackberry Server, Sharepoint, IIS, TCP/IP, Tomcat HARDWARE: IBM, HP, Compaq, Dell, EMC SOFTWARE: MS Office Suite, Exchange 2003, Mercury BAC, Topaz, Jboss, Load Runner, Winrunner, SQL Server PROFESSIONAL CERTIFICATIONS VMWare, ESX Server 3.5 PROFESSIONAL EXPERIENCE SELF-STUDY; 07/2008 - Present STUDENT Pursued continuing education and VMWare Certification while caring for newborn son. AT&T MOBILITY, Alpharetta, GA; 01/1996 - 07/2008 12+ years SYSTEMS MANAGER, OPERATIONS SUPPORT (01/2002 - 07/2008) Chosen to start up a systems monitoring group, from team assembly to daily operations. Managed the 24/7 uptime of 2500 Windows systems using MOM/SCOM components. Evaluated, designed and implemented monitoring solutions for WinTel servers and their hosted applications (MS Office, SQL Server, Cluster Services, Exchange, Sharepoint, Active Directory, IIS), as well as Web applications, Citrix, Blackberry, Faxination and other proprietary applications. Maintained compliance with ITIL framework and SOX regulations. KEY ACCOMPLISHMENTS: * Led project to evaluate a variety of WinTel monitoring

tools (BMC Patrol, Mercury BAC, NetIQ, MOM2005); proposed and secured buy-in to implement MOM 2005. > Exceeded time and quality standards for migration from NetIQ App Manager to MOM 2005, a yearlong project requiring complex NetIQ agents' removal and Netcool integration. > Designed and implemented NetIQ and MOM dashboards for the AT&T monitoring command center. * Deployed WebTrends to proactively monitor several internal and external Websites, including Cingular.com. * Saved $500K by assuming control of NetIQ App Manager support for a 2-year period. TEAM LEAD/ARCHITECTURE LIAISON (06/2001 - 01/2002) SYSTEMS ADMINISTRATOR, OPERATIONS SUPPORT (01/1996 06/2001) Managed lifecycle of 500 Windows Active Directory servers in a 24x7 production environment, from build to retirement. Represented group in weekly change management meetings. KEY ACCOMPLISHMENTS: * Designed Team Lead/Architecture Liaison role, then was promoted into the position. * Created communication and project management standards for interfacing architecture and operations support groups, greatly lowering implementation times. * Designed and implemented NetIQ monitoring for over 500 Windows servers. * Seamlessly migrated 50+ servers from one data center to another. * Established disaster recovery plans for multiple systems and applications, including Microsoft, Web and proprietary applications. * Trained subordinates in troubleshooting HP, Compaq and Dell server hardware. BANK SOUTH, Atlanta, GA; 01/1994 - 01/1996 (acquired by Nationsbank, now Bank of America); 2 years SYSTEMS ENGINEER, REMOTE ACCESS (10/1995 - 01/1996) MICROCOMPUTER SYSTEMS SPECIALIST (01/1995 - 10/1995) ANALYST I (01/1994 - 01/1995) Provided comprehensive technical support to a large internal and remote user base. KEY ACCOMPLISHMENTS: * Pivotal resource on major modernization project to migrate environment from 3270 dumb terminals to Windows for Workgroup workstations running under Citrix. > Evaluated and selected laser printers and specialty keyboards and keypads, choosing products that enabled tellers to work faster yet more comfortably. > Networked printers and workstations and integrated legacy applications. > Researched and implemented Winrunner as a test solution; wrote test scripts to test all applications from an end-user standpoint. > Successfully migrated 140+ MS Mailboxes from Netware to Windows NT. EDUCATION University of Georgia, Athens, GA B.S., Finance (Computer Information Systems Minor), 1991