Michael Quan possesses a strong technical background with over 15 years experience in creating solutions to align busine...
Michael R. Quan (408) 234-0058
[email protected] www.linkedin.com/in/michaelrquan/
Executive Summary: In addition to leadership experience, possess strong technical background with over 15 years experience in creating solutions to align business and IT operations. Knowledgeable and experienced in Cloud Infrastructure, ITaaS, Converged Architecture, Data Center Virtualization, Content Delivery, Disaster Recovery & Business Continuity and SAN/NAS design. Core Qualifications
Engineering Management Cloud Infrastructure Storage Area Networks Data Center Virtualization Strategic Account Development Server Virtualization Collaborative
Coaching/Mentoring ITaaS Converged Infrastructure Project Management Self-Directed Vendor Relationships Change Implementation
Experience: Datalink Corporation Regional Engineering Manager
Santa Clara, CA May 2013 to June 2014
Mentored and evolved engineering team by expanding skills, increased revenue by 40% for region. Provided thought leadership to engineering team around designing and implementing data center solutions including Converged Architecture, Data Center Virtualization, Cloud Infrastructure, and Data Protection. Developed implementation team of experts around Cloupia (Cisco UCD) resulting in two business wins. Streamlined engineering delivery and execution including planning, developing best practices, repeatable processes, executing to plan, and escalation handling. Increased revenue potential for account teams by focusing field resources around select core vendors. Technology leadership skills including coaching, mentoring, teaching, critical thinking, leading change and team development. Ability to shift from high-level thinking to realistic and pragmatic execution. Great written and verbal communicator to a diverse audience including executives, peers, direct team, and customers. Company went through layoffs to flatten management and consolidate regions.
Hitachi Data Systems Solutions Business Manager | Global Technical Alliance Manager
Santa Clara, CA April 2010 to May 2013
Led professional services team around service processes from initial design/architecture through scoping/pricing, SOW creation, hand off to delivery team and final acceptance of services. Improved district's sales professional services, residencies, staff augmentations, assessments by 100%+. Increased PS revenue by 120% in first two quarters and subsequent 30-40% growth other two quarters Empowered sales, channel partners and system integrators around Global Services Solutions leading to 200% increase of professional services quoted. Initiated services development with cloud infrastructure software OpenStack (Swift/Cinder). Developed and implemented processes for standardization of PS scoping for repeatable consistency bringing greater
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efficiency. Conducted partnering program with service providers to position service offerings and managed services alongside the service provider's service offerings. Designed business solutions integrating partners VMware, Microsoft, Oracle, and SAP. Enabled and educated India-based system integrators and channel partners. Aligned product marketing and system integrators/channel partners accelerating understanding of products and solutions. Implemented ITIL processes with SIs for service catalog, service level management and change management drastically improving delivery time. Grew System Integrator revenue by 150% in one year. Improved district channel partner revenue growth of 110% to 300% per quarter.
Hitachi Data Systems Technical Channel Manager
Santa Clara, CA March 2008 to April 2010
Enabled channel partners via education and sales calls equating to revenue growth of 90% to 130% over seven quarters. Managed team of six technical channel managers as team lead. Communicated NDA, road map presentations and product updates to partners. Trained channel partners on “Installation & Configuration” certification programs increasing PS revenue 30%+ over three quarters. Collaborated with industry partners in business development creating solutions resulting in 40%+ revenue growth. Designed SAN, NAS, DR/BC, storage/server virtualization solutions. “Hats Off” Award for Top Performer.
EMC Corporation Santa Clara, CA Advisory Technology Consultant
October 2006 to March 2008
Primary technical resource for enterprise customers, managing and coordinating technical matters resulting in district sales growth of 110%+ for five consecutive quarters. Improved three accounts that were at risk and increased revenue in those accounts by 40%+ from prior quarters. Integration of ITIL processes into solution designs. Initiated Executive Briefing Center presentations and demonstrations. “Technology Consultant of Quarter” Award - 2007. EMC Proven Professional Certification 2007.
Hitachi Data Systems Senior Consultant Systems Engineer
Santa Clara, CA June 2003 to October 2006
Primary technical resource for 10+ enterprise customers, managing and coordinating technical matters resulting in revenue growth of 80% to 120%. Improved channel partner business within district by over 35% annually for three years. Implemented strategic alliances with industry partners Brocade, Cisco, McData, VMWare & Veritas. Designed SAN, NAS, DR/BC, Storage Virtualization solutions. Conducted SAN solution and product training sessions for channel partner account teams.
NetApp Senior Sales Engineer
Sunnyvale, CA September 1999 to April 2003
Designed NAS, SAN, iSCSI, and DR/BC technology solutions for named accounts and general territory.. Conducted product/solution demonstrations for customers and channel partners. Project manager for named accounts coordinating professional services. Participated in trade shows and customer events with marketing group. Developed business relationship with Legato Systems, Veritas, BakBone, NuView and Rainfinity. Sales representative for San Francisco territory (10 months). Specialist for NetCache web caching product line (First 2 years).
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Cisco Systems, Inc. San Jose, CA Product Marketing Engineer
April 1999 to September 1999
Liaison between product engineering, sales and QA enabling a 40% reduction in “Go to market” timelines. Instrumental in two strategic Telco/DSL Service Provider account wins. Collaborated with customers on "proof of concept" designs resulting in optimal solution to fit their requirements. Evaluated and tested DSL products and feature updates uncovering errors or bugs. Authored technical manuals, white papers and configuration guides for DSL products. Developed training curriculum for sales engineers on DSL products and features. Conducted competitive analysis testing against competitor's products.
Nortel Networks (Formerly Bay Networks) Lead Systems Engineer
Santa Clara, CA January 1998 to February 1999
Assisted inside sales, field sales and customers with information requests around product and technology solutions resulting in revenue growth of 55% to 75% over four quarters. Managed team of junior systems engineers, mentoring and developing a company-wide recognized team. Designed training curriculum on LAN/WAN technologies and products for sales representatives. Maintained high customer satisfaction rating five quarters in a row through focused and efficient support of sales team. Bay Networks "Router Specialist" certification.
LANQuest Network Engineer
Santa Clara, CA December 1996 to January 1998
Marketing and sales of lab testing services resulting in revenue increase of over 220% over two years. Defined test criteria and methodology for hubs, routers, switches and NICs. Collaborated with Gigabit Ethernet Alliance (GEA) develop testing methodology, vendor compatibility and qualification testing. Conducted evaluation tests of ATM 155 Mbps NICs leading to accelerated industry acceptance.
Lockheed-Martin Space & Range (Formerly LORAL and Ford Aerospace) Senior Research & Development Engineer
Sunnyvale, CA July 1985 to December 1996
Progressed from CAD drafter to mechanical engineer to systems engineer. Developed best practices and standards for AutoCad in shift from traditional drafting to CAD. Created new designs and upgrades/modifications US Air Force Satellite Network. Managed project budgets and formulated costing estimates and analysis' for proposals. Developed and presented contract bids resulting in wins of new contracts and retention of existing contracts. Security clearance: Secret.
Education:
Golden Gate University Master of Science Telecommunications Management
Los Altos, CA 1999
GPA 3.8
Cogswell Polytechnical College Bachelor of Science Mechanical Engineering GPA 3.8 Graduated with Honors – Cum Laude ASME and SAE Student Chairman
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Cupertino, CA 1994
