Leonard Hopkins has over 10 years of System Administration experience managing servers, desktops, telecom and heterogen...
Leonard Hopkins Greenfield, IN 46140 LinkedIN @ www.linkedin.com/in/leonardphopkins
[email protected]
Personal website @ www.hitservices.co Home: 317.861.9836 Mobile: 317.719.0785
Summary of Skills
Over 10 years of System Administration experience managing servers, desktops, telecom and heterogeneous systems. Over 15 years of proven managerial experience handling Network Engineers, Analysts, Network Administrators, Technicians and outside Vendors responsible for time sensitive, mission critical duties. Over 15 years of professional and senior level experience in information technology to include IT architecture and engineering, network administration, business analysis, network security, Business Continuity Planning, Business processes (reviewing IT business processes and developing ways to improve them), and disaster recovery in heterogeneous or multi-platform environments. Over 10 years of extensive hands-on IT management experience with teams up to 10 including network administrators, engineers, and consultants, help desk, telecommunications technicians and vendor negotiations. Over 10 years of solid experience in strategic project planning, process management, status reporting and presentation to senior management, budgeting and forecasting. Extensive knowledge and experience working in both large enterprise networking environments with over 12 locations and 2500 users to small dynamic single location networking environments with hundreds of users. Excellent communication skills. Able to effectively communicate with non-technical users, technical engineers/developers, third party vendors, operations, marketing, finance, and senior management.
Experience BCforward – November 2013 (Present) Senior System Engineer Duties
Indianapolis, IN
Provided trouble resolution on complex problems and lead implementations for system and network security technologies Developed testing plans to ensure quality of implementation Coordinated and prepared the reporting of data security events and incidents Provided system and network architecture support for information and network security technologies Provided technical support to business and technology associates in risk assessments and implementation of appropriate information security procedures, standards and technologies Designed & analysed mix of vendor services meeting business and information security requirements Lead lights on initiatives to consolidate equipment and/or implement business relocations Determined and performed complex configuration changes to meet business and information security requirements Perform capacity analysis; recommend and implement capacity increases Served as the technical escalation for results of preventative maintenance routines Supervised preventative maintenance Represented infrastructure security support in significant projects and performed the most complex operations and administration tasks Responded to level 3 & 4 change and problem requests without supervision Lead level 1 & 2 incident recoveries and root cause analysis.
Major Projects Accomplished
Developed and implemented RFC (Request for Change) Management Protocol Developed Virtual Testing Platform Developed Sharepoint Web Portal for training and education Brought Infrastructure Systems up to Best Practices Standards Improved Fault Tolerance and Redundancy of Server Systems, Switches, and Firewalls Upgraded Cisco ASA IOS from 8.2 to 8.3
United HealthOne – UnitedHealth Group (April 2013 – October 2013) IT Applications/Systems Management Analyst Duties
Indianapolis, IN
Supported BPM Platform from TIBCO Systems for Insurance Processing System Provides technical guidance to other Systems Management Analysts. Ensure that SOP and systems documentation is up-to-date. Recommend process improvements to stabilize services and applications. Monitor application and system performance to ensure conformity to existing policies and Service Level Objectives (SLOs). Monitor and implement work items through ISR process. Diagnose, troubleshoot, and resolve application level problems. First-line response support for highly available systems. Perform production deployments within change management cycle. Ticket management of break/fix issues queue. Participates in the researching of new or existing problems identified in the application environments. Conduct other recurring operational tasks as defined by Standard Operating Procedures .
Major Projects Accomplished
Reduced Helpdesk Tickets queue from over 350 back logged tickets to zero in 45 days.
The Village Geek (June 2012 – March 2013) Senior Network Technician/Assistant Store Manager
Zionsville, IN
Duties
Computer systems sales to residential and small business based companies. Deployed Windows 7 Enterprise Client 64-bit in system builds to retail and commercial clients. Repair and service of desktop, laptop and server systems. Network support and design for residential and small businesses based companies.
NPower Indiana (November 2011 – March 2012 Systems Engineer
Indianapolis, IN
Duties
Maintained hundreds of Windows workstations and over 50 Windows 2008 servers using N-Able managed services. Also manages dozens of printers and networking appliances (including warranty work and break fix) Project Lead for OS Migrations to Windows 2008, Exchange 2010. Provide Tier 3 Escalation Support
Major Projects Accomplished
Migration of Damien Center to Windows 2008 R2 Active Directory and Exchange Deployed Windows 7 Enterprise Client 64-bit in system builds to retail and commercial clients.
Spohn Associates (October 2008 – October 2011) Systems Engineer
Indianapolis, IN
Duties
Maintained 50 Windows 7 workstations and 5 Windows 2003 servers as well as all printers and networking appliances (including warranty work and break fix). Provided helpdesk services to 50 corporate staff members specializing in high end construction management, estimating and financial software packages. Managed all Network and Telecom Services including SonicWall TZ-170 Firewall, SonicWall SSL VPN 2000, SonicWall ESA 3000 Spam Server and InterTEL 5000 Phone System. Provided direction on IT security standards and best practices. Analyze Active Directory structure and improved design as needed. Provided leadership in IT Projects such as physical network infrastructure build-out, major software upgrades and network redesign. Developed and implemented data recovery procedures and disaster recovery plan employing 2 NAS systems and off-site backup appliance.
Major Projects Accomplished
Deployed Windows 7 Enterprise Client 64-bit to entire company and remote sites. Implemented SonicWall SSL VPN to extend remote connections to staff from anywhere in the world Integrated 5 Outside Sales Offices to real time online connections Integrated Sharepoint access from mobile phones Decentralized Small Business Server to Improve Fault Tolerance Decreased potential outage time to 2 - 4 hours for servers and workstations Developed IT Web Portal employing Sharepoint Team Services providing on-line training, education and information Saved over $30,000/ yr with implementation of SonicWall ESA3300 Anti-Spam Server Relocated entire network and telecom services in 2009 move to new location at Winton Drive.
Trotter Construction Company, Inc. (May 2005 - August 2008) Systems Engineer
Indianapolis, IN
Duties
Maintained 50 Windows workstations and 5 Windows 2003 servers as well as all printers and networking appliances (including warranty work and break fix). Provided helpdesk services to 50 corporate staff members specializing in high end construction management, estimating and financial software packages Provide direction on IT security standards and best practices. Analyze Active Directory structure and improved design as needed. Provide leadership in IT Projects such as physical network infrastructure build-out, major software upgrades and network redesign. Supervise data recovery procedures and develop disaster recovery plan. Management of Telecom Services including wireless Nextel Network. Management of Video Surveillance and Building Security.
Major Projects Accomplished
Implemented Corporate Firewall and Security VPN Rollout IT Web Portal employing Sharepoint Team Services providing on-line training, education and information Toshiba Strata Digital Phone System with Unified Messaging and VOIP Technology Installation of Wireless networking at Corporate Center and remote sites Implementation of NAS devices and Veritas 10.x Implemented Xerox WorkCenter Centralized Printing, Scanning, Copying and Faxing Solution Migration from POP E-mail to Exchange 2003 with Full Mobile Support (Including IPhone 2.0)
S & R Resources, Inc (July 2004 – Feb 2005) IT Project Lead\Systems Admin (Contract at Cummins in Columbus)
Columbus, IN
Duties
General responsibilities included extensive audit of dozens of enterprise systems at Cummins, Inc.for compliance with Sarbanes Oxley Act. Reviewed policies regarding platform authentication, anti-virus, and production control and security administration. Provided documentation and recommendations to bring entire enterprise into compliance with section 404 of the Sarbanes-Oxley Act of 2002. Developed scripts to streamline evidence gathering and validation. Project Lead for deployment of IBM Director Server Management. As part of a team, built IBM xSeries Windows 2000 servers for distributorship migration project.
Major Projects Accomplished
Developed Sox security standard documentation manual Developed scripts to reduce time in auditing SOX systems for compliance Rollout of IBM Director to over 150 systems with the Cummins Inc., enterprise
Cinergy (May 2001 to August 2003) IT Project Lead\Systems Admin (Contract)
Plainfield, IN
Duties
General responsibilities included project management/implementation of over 12 major IT projects, management of technical relationships with strategic partners and IT vendors, and 1st level escalation support for Energy Merchant Business connectivity issues. Management of technical relationships included identifying, and clarifying technical relationship parameters and ensuring that those parameters are properly implemented both within Cinergy and the partnered company. This would involve coordinating with various groups including database administrators, network architects, network operations, web development, marketing, customer service, contracts, finance, and senior management. Partnered companies personally responsible for included BP Texas City Refinery, Celanese Acetate, Equistar, Millennium Chemical, General Motors, Kodak, Philadelphia Naval Business Center and others. Development and fully implemented an enterprise level help desk system for providing customer escalation support for Energy Merchant Helpdesk and acted as liaison to regulatory business partner. Additional duties included installation and configuration of servers, routers, and switches, desktop support and VPN configuration for remote access servers/workstations as well as troubleshooting and resolving break/fix issues with hardware, software applications, OS and printers as well as user administration, drive imaging and applying updates patches in order provide high availability and uptime to systems. Developed “Proof of Concept” Citrix project services for use in remote Energy Merchant Power Generation business partners. Designed and built servers systems for remote Energy Merchant Power Generation business partners
Major Projects Accomplished
Rollout of Cisco’s VPN solution to power plants in Ashtabula, OH, Shreveport, LA, St. Paul, MN, Narrows, VA as well as voice & data services to Philadelphia Naval Shipyard, Texas City, TX and Tuscola, IL. Development and fully implemented an enterprise level help desk system for providing customer escalation support for Energy Merchant sites and acted as liaison to regulatory business partner support services.
Technical Skills Summary Cloud Platform Storage Area Network Operating Systems Business Process Management Messaging/ Email Security Telecom Hardware Server Systems Management
Firewalls and Switches Network Management Remote Access Scripting Languages Virtualization
Office 365 and Azure HP Storage Works Windows 2003/2008 (SBS Editions also) XP, Vista, Windows 7 and 8 Enterprise, Linux (Fedora, Ubuntu) Tibco Microsoft Exchange 5.5 and 2003, 2007 and 2010, SonicWall ESA 3300, Barracuda Spam 400 InterTel (MiTel) 5000, Toshiba Strata Digital Phone System, ShoreTel HP, IBM, Dell, Gateway, Iomega, Cisco, LinkSys, Intel Microsoft SQL Server, Microsoft IIS, Microsoft Project Server, Microsoft SharePoint, Trend Micro and Symantec Enterprise Anti-Virus, Veritas Enterprise Backup Exec, Altiris, Symantec Ghost Solution Suite, Qwest Desktop Authority, Barracuda Cloud Backup 490 & 690. Cisco ASA 5505 & 5510, SonicWall TZ Series, Microsoft ISA, HP Procurve Series, Cisco Catalyst Series, Microsoft ISA 2006 iPSentry, Wireshark SonicWall SSL VPN Series, Cisco VPN VBSCRIPT, WSH, WMI, PowerShell. SQL Transaction VMWare ESX 4.1 and ESXi, Hyper-V, Windows Virtual PC, Virtual Server 2005 R2, Packet Tracer, GNS3
Technical and Professional Certifications
Microsoft Certified Professional Certified Project Manager (Xavier University Affiliation) Microsoft Certified Systems Engineer
(MCP) (CPM) (MCSE NT4)
EDUCATION WireShark University TrainSignal CCNA, Windows Enterprise 2008, Exchange 2010, Sharepoint 2010, SQL 2008 Hardcore Techies, Inc - Enterprise LAN/WAN +Security Track – MCSE 2000, MCSE 2003, CCNP, CCSP Xavier University (The Xavier Consulting Group) - Senior Management Certificate Program The Way College - Bachelor of Theology Indiana University/Purdue University @ Indianapolis (IUPUI) - Majored in Engineering
