survei kepuasan pasien thp pelayanan puskesmas makrayu

SURVEY TINGKAT KEPUASAN MASYARAKAT TEHADAP PELA PEL AYANAN POLI POLI GIGI GIGI PUSKESMAS PUSKESMAS MAKRAYU BULAN AGUSTUS TAHUN 2015 Akmal Satibi Ik!a" M#tia$a P$a%ia"&it' Mita (#"ita P#t$i

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Rumusan Masalah Ba)aima"a ti")kat k'*#a+a" *a+i'" t'$a&a* *'la,a"a" *-li )i)i P#+k'+ma+ Mak$a,# K-ta Pal'mba") *a&a b#la" A)#+t#+ ta#" 2015.

Tujuan Penelitian  T#/#a" P'"'litia" i"i #"t#k m'")'ta#i ti")kat k'*#a+a" *a+i'" t'$a&a* *'la,a"a" *-li )i)i P#+k'+ma+ Mak$a,# K-ta Pal'mba") *a&a b#la" A)#+t#+ 2015

Manfaat Penelitian •

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M'")i&'"tika+i ti")kat k'*#a+a" *a+i'" &alam m'"'$ima *'la,a"a" k'+'ata" &i *-li )i)i P#+k'+ma+ Mak$a,#" *a&a b#la" A)#+t#+ 2015 S'ba)ai la"&a+a" #"t#k m'")#k#$ ki"'$/a t'"a)a k'+'ata" &i *-li )i)i P#+k'+ma+ Mak$a,# S'ba)ai a#a" #"t#k m'"i")katka" k#alita+ *'la,a"a" *-li )i)i P#+k'+ma+ Mak$a,#

 TIN(AUAN PUSTAKA P#+k'+ma+ a&ala +#at# #"it *'lak+a"a 3#")+i-"al ,a") b'$3#")+i +'ba)ai *#+at *'mba")#"a" k'+'ata"4 *#+at *'mbi"aa" *'$a" +'$ta ma+,a$akat &alam bi&a") k'+'ata" +'$ta *#+at *'la,a"a" k'+'ata" ti")kat*'$tama ,a") m'",'l'"))a$aka" k')iata"",a +'a$a m'",'l#$#4 t'$*a&# &a" b'$k'+i"amb#")a" *a&a +#at# m'+,a$akat &i t'm*at ti"))al &alam +#at# !ila,a t'$t'"t# Ma"a/'m'" P#+k'ma+ P1 P'$'"a"aa"6 P2 P'"))'$aka" &a" P'lak+a"aa"6

P#+k'+ma+ Mak$a,# a Vi+i P#+k'+ma+ Mak$a,# m'miliki 8i+i m'!#/#&ka" K'amata" Ili$ Ba$at II b'$+i4 +'at ,a") -*timal b'$t#m*# *a&a *'la,a"a" *$ima &a" *'mb'$&a,aa" ma+,$akat b Mi+i 1 M'"i")katka" k'mit$aa" *a&a +'m#a *iat t'$kait 2 M'"i")katka" k'ma"&i$ia" ma+,a$akat #"t#k b'$*$ilak# b'$+i &a" +'at 7 M'"i")katka" *'la,a"a" ,a") b'$t#m*# *$ima  M-tt- 9 S'",#m4 Sa*a4 Saba$4 S'at & :ila,a K'$/a :ila,a k'$/a P#+k'+ma+ Mak$a,# m'li*#ti 72;55 *'$'m*#a" &a"

M#t# P'la,a"a" m#t# la,a"a" a",a &a*at &ik'ta#i a*abila +'b'l#m",a t'la &ilak#ka" *'"ilaia"4 baik t'$a&a* ti")kat k'+'m*#$"aa"4 +i3at +'$ta !#/#& la,a"a" &a" a*a*#" ata#*#" k'*at#a" t'$a&a* +ta"&a$ la,a"a" P'la,a"a" *'la,a"a" m'$#*aka" k')iata" ,a") ti&ak ka+at mata ti&ak &a*at &i$aba6 &a" m'libatka" #+aa ma"#+ia &'")a" m'"))#"aka" *'$alata" ,a") &i+'&iaka" -l' *'",'l'"))a$a" *'la,a"a" K#alita+ P'la,a"a" >'itaml4 Pa$a+#$ama" &a" B'$$, m'",'b#tka" ba!a k#alita+ *'la,a"a" ,a") baik a&ala *'$t'm#a" ata# m'l'bii a*a ,a") &ia$a*ka" k-"+#m'" &a$i *'la,a"a" ,a") &ib'$ika"Ha$a*a" k-"+#m'" t'$a&a* k#alita+ *'la,a"a" +a")at &i*'")a$#i -l' i"3-$ma+i ,a") &i*'$-l'",a &a$i m#l#t k' m#l#t4 k'b#t#a"=k'b#t#a" k-"+#m'" it# +'"&i$i4 *'")alama" ma+a lal#

I"&'k+ K'*#a+a" Ma+,a$akat IKM6 B'$&a+a$ka" *$i"+i* *'la,a"a" +'ba)aima"a t'la &it'ta*ka" &alam K'*#t#+a" M'"t'$i PAN N-m-$9 ;7?KEP?MPAN?