June 3, 2016 | Author: api-121413688 | Category: N/A
Supply Chain Manager , Purchasing Manager , Commodity Manager , Customer Service Manager , Order Manager , Order Entry w...
GREGORY W. STAUFFER 25 Sandra Court Parsippany, NJ 07054 Home: 973.334.8031
[email protected] Cell: 201.602.6143 CAREER SUMMARY Customer-focused leader with 10+ years of wide-ranging expertise in supply chain management in the fast-paced settings of international, multi-billion dollar co rporations. Well-qualified professional routinely delivering measurable profitab ility through efficient internal operations resulting in high customer satisfact ion. AREAS OF EXPERTISE a Supply Chain Management a Vendor Management a Material Management a Demand Pl anning a Export Control a Logistics a Purchasing a Inventory Management a ISO Knowledge and Experience working with EDI systems a Process Improvements a Staff Management a Global Project Management a Order M anagement a International Business a Sales Support a Customer Service a Problem Resolution a Pricing Administration PROFESIONAL EXPERIENCE ALCATEL a" LUCENT, Murray Hill, NJ 2003 a" 2008 North America Region Customer Operations Global Supply Chain Project Manager, Global Procurement & Fulfillment Group a" S upply Chain, Customer Service , Purchasing, Vendor Management, Material Manageme nt, Demand Planning, Logistics, and Exports a Managed the ordering and delivery of large international multi-million dollar projects for wireless and wire line networks. a Managed and coordinated procurement and delivery issues with 3rd party global vendors for high profile projects. a Responsible for all customer service procurement and supply chain issues inclu ding order entry, inventory and source selection with the end goals of successfu l delivery, cost effectiveness, and high customer satisfaction. a Negotiated with vendors and expedited deliverables to mitigate customer delive ry issues. a Acted as the Commodity Manager and single point of accountability reviewing an d approving all internal purchase requisitions were in compliance with company g uidelines. a Participated in cross functional teams to insure process improvements for deli very and customer related metrics. Responsible for the transition of the order e ntry function off Legacy systems to the SAP platform which resulted in operatio nal efficiency and cost savings. a Worked with factories and 3rd party vendors to expedite material lead times an d to load production reservations in the ARMS system. Experience using EDI syste ms . a Initiate invoicing for revenue recognition and to reconcile project financials . a Manage inventory levels associated with overages and issue RMAas where appropr iate. a Manage and successfully execute the customer delivery schedule including expor t operations. a Entered and managed complex engineered orders for Bell Labs. a Supervised staff personnel with direct report to second level manager. a Provided methods and procedures for internal processes to global customer team s. a Participated and provided guidance for new processes and system requirements f
or compliancy and system integrity, including daily conference calls to integrat e methods and procedures to a new business model. a Managed and supported global projects that amounted to over 100 million dollar s for Asia Pacific countries GREGORY W. STAUFFER
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LUCENT TECHNOLOGIES, Warren, NJ 1995 a" 2003 Global Supply Chain Project / Order Manager, Asia Pacific Region Sales Support & Material Management - Global Fulfillment Group 1998 a" 2004 a Coordinated and supported the fulfillment and delivery of sales efforts in Jap an with annual target revenues in excess of $250M. a Reviewed contract terms and conditions for establishing project milestones, ma intained project financial parameters. a Worked with factory planners and schedulers to align milestone dates with targ et delivery dates to the customer. a Monitored order entry, deliverables, timelines and milestones, scheduled facto ry shipments and transportation. a Provided customer service, tracking of deliverables and coordinated material e xport and delivery. a Worked with asset teams to maintain project accounting, provided order pricing , and generated invoices for revenue recognition and inventory liquidation. a Oversaw the entire project / order fulfillment process from project inception to completion. Customer Resource Associate / Material Manager, Asia Pacific Sales Realization 1995 a" 1998 a Processed and managed high a" dollar orders for network equipment. a Reviewed and managed product delivery commitments to ensure shipments were in accordance with committed dates. a Executed orders to ensure accuracy of completeness of orders from equipment su ppliers and prepared the necessary shipping documentation to meet U.S. export re gulations. a Identified and communicated jeopardy issues to the team and respected process owners to resolve and mitigate missed delivery schedules. a Conducted successful customer acceptance inspections at freight forwarder prio r to shipping in-country which resulted in being awarded Lucentas MMFO Excellenc e Gold Award in 1998. AT&T, Somerset & Basking Ridge, NJ Global Business Communications Systems Representative, Somerset, NJ a Provided technical support & methods and procedures to field offices throughou t the nation. a Diagnosed system problems for the Delivery Operation Support System - duties i ncluded problem diagnosis, troubleshooting of system issues and application prob lems, interfacing with regional field offices and the data development group. Distribution Coordinator, Basking Ridge, NJ a Managed the distribution of corporate information to various company locations throughout the country. SKILLS SAP , Oracle experience, MS Office EDUCATION BS, Operations Management, Ramapo College, Mahwah, NJ
AA, Humanities/Social Science, County College of Morris, Randolph, NJ