SUNWAY ALAM SURIA OWNER'S MANUAL

HOME OWNER’S MANUAL 2 1/2 STOREY TERRACE HOMES

vol. 1 & 2

DEVELOPED BY

Welcome to Sunway Alam Suria On behalf of the Board of Directors and the Management of Sunway Integrated Properties, I would like to extend to you a very warm welcome to Sunway Alam Suria’s 2 1/2 Storey Terrace Homes.

We share the joy of all home owners in receiving the keys to your new residence. With your cooperation and thoughtfulness, I am sure we can make your home in Sunway Alam Suria a pleasant experience. As part of our commitment to all Sunway’s home buyers, this Home Owner’s Manual is dedicated to guide you through the many services available to you as a resident of Sunway Alam Suria. It is also aimed at assisting you to settle in quickly with minimum hassle and to familiarise yourself with your new neighbourhood. Please feel free to contact our Customer Care Centre for any information or assistance which you may require. Finally, thank you for deciding to make your home in Sunway Alam Suria. With warmest regards to you and your family.

Ong Ghee Bin Executive Director Property Development Division for Central Region Sunway Group

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Purpose of this Guide This Home Owner’s Manual is a reflection of our sincere care for our customer, and is designed as a token of appreciation to you.

We have compiled the most relevant information, tips and advice in order to assist you to settle in quickly. We hope this information is presented in a concise and user-friendly manner. We hope that this manual will be useful to you in many years to come. This manual is divided into five sections; each of the sections is described as below:

Section 1

Settling In Your New Neighbourhood

This section provides you with the basic knowledge on your new neighbourhood. It addresses your immediate concerns when moving into your new home. It is also aimed at assisting you to settle in quickly with minimum fuss and to familiarise yourself with your new neighbourhood. The section begins by giving a brief introduction of your new neighbourhood and its location. The contact numbers of our Customer Care Team which is specially set up to address your concerns/ complaints are also provided. We have also included here the contact numbers of local authority, utility companies and other community and public transportation services. A chapter is devoted to project information, providing relevant product names and product codes so that home owners can easily source for replacements should the need arises. The list of consultants involved in the project is also given and the customer is encouraged to obtain further information from them if necessary.

Section 2

Care & Maintenance For Your New Home

This section offers advice on home maintenance such as floor finishes, kitchen, sanitary fittings, door and windows, etc. The chapter on pest control, infrastructure and community services, community health and environment covers tips on maintaining pleasant and healthy living environment. Some pets rearing guidelines have been specially included for dog lovers. The chapter on home renovation includes advice on MBSA approval and waste disposal.

Section 3

Crime Prevention

Section 4

Environmental Watch

Section 5

Attachments

purpose of this guide

This section provides some advice for crime prevention to ensure a safer neighbourhood. Information on how to prevent burglaries and robberies in your home, as well as how to protect yourself when you are on the road are also included.

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This section provides information on how to care for and maintain the cleanliness of your home environment. It also shares some tips on sustainable living.

The final section includes copies of the township’s location map, address plan and customer care form.

Table of Contents Settling Into Your New Neighbourhood 1.

Introduction To Sunway Alam Suria

09

2. 2.1 2.2 2.3

Location Of Your New Home Location Map (See Attachment 1) Address Plan (See Attachment 2) Change Of Address Notification

13 15 15 15

3. 3.1 3.2 3.3

Customer Care Centre Customer Care Team Customer Care System Online Customer Communication Channel

17 19 19 19

4. Government Authority 4.1 Majlis Bandaraya Shah Alam (MBSA) 4.2 Pejabat Daerah & Tanah Petaling

21 23 24

5. 5.1 5.2 5.3 5.4

25 27 28 28 28

Utilities Telephone Electricity Water Sewerage

6. 6.1 6.2 6.3 6.4 6.5 6.6 6.7

Other Useful Information Health Care Postal Service Police Fire Service Airport Taxi Public Transport

29 31 32 32 33 33 33 33

7. 7.1 7.2 7.3

Project Information Consultants Building Plan Approval Number Building Finishes Specifications

35 37 37 38

Home Maintenance For Your New Home 45 45 48

2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10

48 48 48 49 49 49 50 50 50 50 50

Kitchen And Sanitary Fittings And Fixtures Long Bath / Jacuzzi Cultured Marble Basin Ceramic Wash Basin Water Closet (WC) Kitchen Sink Floor Trap Shower Rose / Basin Tap Solar Water Heater Cold Water Tank House Water Filter

52 52 52

4. Floor (Internal) 4.1 Ceramic Tiles

53 53

5 Doors And Windows 5.1 Hinges / Lockset

54 54

6 Curtain + Cushion Fabrics + Decorative 6.1 Curtain / Cushion Fabrics 6.2 Photo And Picture Frames

54 54 54

7 Furniture 7.1 Table And Chair (Timber And Steel)

54 54

8 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8

Electrical And Mechanical Autogate Alarm System Air-conditioners Main Switchboards And ELCB External Switch Socket Outlet Point At Patio / Drive Way Automatic Motion Sensor Light Night Lighting Spare Bulbs

55 55 55 56 58 58 58 58 58

9 9.1 9.2 9.3 9.4

Infrastructure And Community Services Street Lights Domestic Waste Collection Garden Waste Collection Road Side Drain

59 59 59 59 59

10 10.1 10.2 10.3 10.4 10.5

Home Renovation MBSA Approval Renovation Deposit Waste Disposal Structural And Plumbing Work Electrical And Alarm

59 59 60 60 61 61

11 Home Maintenance Calendar

62

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3 Floor (External) 3.1 Concrete Imprint Flooring 3.2 Lawns And Grass

Section 2

table of contnets

1 Pest Control 1.1 Termite 1.2 Pest Prevention

Section 1

Table of Contents (cont’d)

Section 3

Crime Prevention 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7

Beware Of Burglary And Robbery Know Your Surroundings And The Nearest Police Station Consider To Invest In The Followings Before You Leave The Premise Before You Go To Bed Do Not Attract Burglars And Robbers Always Pay Attention To Your Surroundings Going Away During Festive Seasons

67 67 67 67 67 67 67 67

2. 2.1 2.2 2.3 2.4 2.5

1. Community Health 1.1 Dengue Fever

73 73

2. 2.1 2.2 2.3

75 75 75 76

3. Rearing Of Dogs 3.1 Application For Dog License

76 76

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4. 4.1 4.2 4.3 4.4 4.5

Waste Collection Healthy Household Waste Disposal Kitchen Waste Disposal Habits Garden Waste Collection Bulky Item Illegal Dumping

77 77 77 78 78 78

5.

Sustainable Living Tips

78

Section 5

Attachments 1.0 Location Map 2.0 Address Plan 3.0 Customer Care Form

68 68 68 69 69 69

Section 4

Environment Watch Environment Landscape Playground Cleanliness

Road Safety - Robbery Prevention And Survival Tips Before You Leave Home Whilst On The Road On Reaching Home Or Your Destination When You Are Confronted What To Do After A Robbery

83 84 85

1

SECTION

Introduction

Settling Into Your New Neighbourhood

Section 1

INTRODUCTION TO SUNWAY ALAM SURIA

Come and be charmed by its idyllic location as it offers green spacious living for all in the family.

introduction to sunway alam suria

With tree lined walkways and harmonious settings, Alam Suria Phase 1C seamlessly merge luxury lifestyle with green open spaces and natural tranquillity. Thoughtfully created with exceptional architectural details, these splendid 3 Generation homes set an elegant but relaxed tone.

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1. Introduction to Sunway Alam Suria Serene Residential Precinct

Sunway Alam Suria is custom-made to deliver the best quality lifestyle. The freshness and translucent scenery abounds at every corner.

Superb Infrastructure

Your Sunway Alam Suria is easily accessible via the Guthrie Corridor Expressway (GCE), New Klang Valley Expressway (NKVE), Ekspres Lingkaran Tengah (ELITE) Highway, Federal Highway, Jalan Batu Tiga and Jalan Sg. Buloh. The NKVE forms an integral part of the North-South Expressway system that leads to all urban centres from Penang to Singapore to Damansara, Shah Alam, Klang, Port Klang and Kuala Lumpur International Airport (KLIA) in Sepang and Putrajaya via ELITE Highway.

A Complete Neighbourhood

Sunway Alam Suria is an ideal setting for your home, with a fresh, wholesome environment that all the family will enjoy. It is comfortably close to amenities that spell convenience for the modern family, including hypermarket such as Giant and Tesco. All of which makes it the complete neighbourhood for residential contentment.

An Award-Winning Developer

Sunway Alam Suria is developed by Sunway City Sdn. Bhd. ( winner of the FIABCI award for innovativeness in township development ) corporation that has become synonymous with quality developments in prime locations. In August 2011, Sunway City Sdn. Bhd. merged with Sunway Holdings Berhad to form Sunway Berhad, a public listed dynamic property and construction conglomerate in Malaysia. Sunway Integrated Properties is the property division of Sunway Berhad, with vast experience in managing and developing innovative and quality residential and non-residential properties which includes retail, leisure, hospitality and commercial assets.

introduction to sunway alam suria

The division constantly takes steps to deliver products of unrivalled quality and value for its customers. This has helped to solidify its status as a leading community master developer with a high growth property development segment and a stable base of income from high yielding property investments segment. To date, it has an extensive portfolio with successful and award-winning properties in Malaysia and abroad, namely China, India, Cambodia, Vietnam and Singapore.

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Section 1 Location

Settling Into Your New Neighbourhood

LOCATION OF YOUR NEW HOME From Rawang

From Batu Arang

CORRIDOR

Jalan Sungai Buloh BANDAR PINGGIRAN SUBANG sara Shah Alam Expressway (DASH) an Monterez Golf & Country Club

SUNWAY KAYANGAN

GUTHRIE

Proposed Da m

GPS coordinates N3°08’11.45” E101°29’53.03”

From KL / Ipoh

PUSAT PERDAGANGAN SUBANG PERMAI

Guthrie Golf Academy Pitch & Putt Course Shah Alam Toll

MAP

NKVE From Klang

Tesco Extra

FEDERAL HIGHWAY

NKVE Glenmarie Golf & Country Club Hicom-Glenmarie Industrial Park Persiaran Kerjaya Temasya Industrial Park Batu Tiga Toll TAMAN BATU TIGA

From Batu Tiga

ARA DAMANSARA

TV3

LEGEND

KLCC Sunway Pyramid Bukit Jelutong Kota Damansara The Curve Subang Airport

31.0KM 19.6KM 8.5KM 16.8KM 20.7KM 15.3KM

PETALING JAYA

KELANA JAYA Negara Subang Golf Club FEDERAL HIGHWAY BANDAR Empire Subang SUNWAY Subang Parade NPE

SUBANG JAYA

From LDP One Utama

Sunway Pyramid

From PJ / KL

From Jalan Pantai / Sungai Besi

Here you are provided with a location map and address plan which allows you to see where you are located and they will come in useful for you to share with your visitors who may not be familiar to this new housing estate. We are also pleased to provide you with some ideas on who you should notify of your change of address as well.

location of your new home

From KLIA

Jalan Subang

Giant

ELITE HIGHWAY

KGSAAS

Saujana Golf & Country Club

BUKIT JELUTONG BUSINESS AND TECHNOLOGY CENTRE NSTP TAMAN TTDI JAYA

Penchala Link

Tesco IPC

Shopping Sunway Project Golf Institutes of Higher Learning

Tropicana Golf & Country Club Lapangan Terbang Subang

To Bukit Jelutong

GUTHRIE CORRIDOR

EXIT 3506

Jalan

Persiaran Gerbang Utama

From Klang

SUNWAY DAMANSARA NKVE

Subang Airport

Guthrie Toll

Shah Alam Stadium

The Curve

Sri Selangor Golf Club

UiTM Campus

SHAH ALAM

Sunway Sunway Giza Nexis

From Sungai Buloh / Damansara / KL

Persiaran Surian

Jalan Batu Arang

BUKIT JELUTONG

KOTA DAMANSARA

Jalan Sungai Buloh MUTIARA DAMANSARA

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2. Location of Your New Home 2.1 Location Map

The map in page 83 shows you the location of your new home in relation to the neighbouring commercial areas, housing estates, schools, major highways and roads. In addition, you may also extend the map to visitors of the new residential area.

2.2 Address Plan

The purpose of this plan is to equip all residents with the house numbers and roads in Sunway Alam Suria. Address example: No. 9, Jalan Pulau Angsa U10/1B Sunway Alam Suria Seksyen U10 40170 Shah Alam Selangor Darul Ehsan

2.3 Change of Address Notification

You may want to notify your change of address to those listed below: • Insurance companies • Solicitor • Stock Brokers • Postal Service • Professional Institutions

GOVERNMENT • Registration Department (NRIC) • Employees Provident Fund (EPF) • Immigration Department (Passport)

• Electoral Register • Road & Transport Department • Inland Revenue Board (Income tax)

UTILITIES • TM / Mobile Phone Service Provider • Tenaga Nasional Berhad

• SYABAS • IWK

OTHERS • Clubs • Dentist • Doctor • Family

• Friends • Relatives • Newspaper Vendor • School

location of your new home

BUSINESS • Accountant • Banker • Business Contacts • Credit Card Company • Employer

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2. Location of Your New Home SITE PLAN LEGEND TYPE A STANDARD UNIT TYPE B END UNIT TYPE C CORNER UNIT

PHASE 1C location of your new home

FUTURE PHASE

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BLOCK I

PHASE 1Biii

BLOCK H

BLOCK H

BLOCK G

PHASE 1Biii

BLOCK I

BLOCK G

PHASE

1B

PHASE 1Biii

BLOCK F

BLOCK I

BLOCK H

BLOCK G

BLOCK F

PHASE

1A

Settling Into Your New Neighbourhood

Section 1

The personnel are listed in the following pages and each of them is equipped with a hand phone and /or direct telephone line for easy access. You may reach them anytime of the day during office hours (Monday to Friday 9.00 a.m. - 6.00 p.m.)

customer care centre

A Customer Care Centre with dedicated personnel has been set up to attend to you to ensure that your move into your new premise is made as easy and comfortable as possible.

Customer Care Centre

CUSTOMER CARE CENTRE

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3. Customer Care Centre 3.1 Customer Care Team

Our pledge to satisfy customer expectations does not end with the handover of the property to our valued customers.

In order to ensure that any enquiry you may have are dealt with as promptly as possible, a customer care team has been set up to address your needs and concerns during the defects liability period. This team is dedicated to dealing with all your enquiries and feedback concerning the building workmanship and basic infrastructure of the development. The dedicated Customer Care Officer for this project is as below: Ivan Raj - Tel : +6 019-218 7171

Stephanie Lin - Tel : +012-263 7788

In addition, you may also contact us at our Customer Care Line 1300 88 0011 (Monday to Friday, 9.00 a.m. 6.00 p.m.), fax : +603-5639 9939 or email us at [email protected]

3.2 Customer Care System

At Sunway Integrated Properties, we ensure all your feedback and concerns are addressed within 10 working days. How do we achieve this? Through our Customer Care System. Our Customer Care System is a state-of-art IT for real time communication and collaboration with you and our contractors. Feedback on your unit or the surrounding common area can be submitted to us via the Customer Care Form (which is provided in this Home Owner’s Manual [see Attachment 3]). The Customer Care Form can be handed over to the Customer Care Officer, via fax or through email. Upon receipt of your feedback, all information will be captured electronically into the Customer Care System and our Contractor will be notified automatically for prompt actions to be taken. Meetings with our Contractor will be held on a daily and weekly basis to review all outstanding and critical issues highlighted by you. Our goal is to help you to resolve your problems as quickly as possible.

3.3 Online Customer Communication Channel

As part of our latest initiatives to bring ease and convenience to you, Sunway Integrated Properties Sdn Bhd has launched the MySunwayProperty.com. A dedicated online communication channel designed to provide one-stop online solutions to you, it is convenience at your fingertips. Through MySunwayProperty.com, you can update your profile, change password, view your billing status / statement, make appointments online to collect your keys and / or visit our show galleries, make enquiries as well as submit defect feedback.

You will also be able to access latest news and events in your project as well as new launches and activities organized by Sunway Bhd. Sign up for your access to MySunwayProperty at http://www.mysunwayproperty.com

Connect With Us On Facebook

https://www.facebook.com/SunwayProperty

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‘like’ us and get all the latest news, events and happenings within Sunway Integrated Properties. From property launches, community get-together, special talks to festive celebrations, we at Sunway Integrated Properties would like to constantly keep you in the loop.

customer care centre

One of the many benefits that you will enjoy via MySunwayProperty is the submission of your feedback with regard to any unsatisfactory condition in your unit or the surrounding area, which allows you to attach photos of the affected area. You can view and monitor updates on the feedback through MySunwayProperty.

Settling Into Your New Neighbourhood

Section 1

Government Authority

GOVERNMENT AUTHORITY

1. Majlis Bandaraya Shah Alam (Local Municipal Council) 2. Pejabat Daerah & Tanah Petaling (District / Land Office)

government authority

Here, we have listed 2 important authorities which you are likely to contact for various services. They are:

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4. Government Authority 4.1 Majlis Bandaraya Shah Alam Tingkat 1, Wisma MBSA Persiaran Perbandaran Peti Surat 7200 40000 Shah Alam Selangor Darul Ehsan Tel : (03) 5510 5133 Fax : (03) 5510 8010 Hotline : (03) 5510 5811 E-mail : [email protected] Website : http://www.mbsa.gov.my

You may approach this authority for the following services: Services Available

Internal Audit & Public Complaints Unit Tel : (03) 55105133 ext 254 (03) 5510 5811 (Hotline) E-Mail : [email protected]

• General • Problem / enquiry concerning MBSA services

Administration Department Tel : (03) 5510 5133 ext 244, 279, 395

• Human resources • Management of training & quality programs • Information and communication technology • Tender and contract management • Organisational development

Enforcement Department Tel : (03) 5510 5133 ext 377, 267 Fax : (03) 5512 0226

• Hawkers operating without license • Obstruction of public places • Parking of vehicles in non-designated areas • Vandalism of public property • Misuse of building premises • Advertisement without license or not displaying license • Public nuisance • Unhygienic food outlets • Construction of structures without MBSA approval • Breeding of disease bearing insects • Contaminated & unwholesome food for sale • Spillage of earth & garbage on public roads

Health Department Tel : (03) 5510 5133 ext 273, 454 Fax : (03) 5512 7014

• Spillage pollution control • Nuisance control • Stray animal control • Fogging • Pest & vector control including hornets & bee hive extermination services • Cleanliness of food outlet • Cleanliness of hotels, health centers, massage parlors, hair dressing saloon, petrol station, etc • Dog licence

government authority

Departments / Telephone Nos.

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4. Government Authority Departments / Telephone Nos.

Services Available

Engineering Department Tel : (03) 5510 5133 ext 233, 229, 404 Fax : (03) 5513 9469

• Road works • Request for humps • Repair of drains • Flood control • Slope failure repair • Road works without permit • Electrical maintenance • Street lighting maintenance • Building maintenance

Park And Recreation Department Tel : (03) 5510 5133 ext 268, 284, 292 Fax : (03) 5513 2051

• Tree cutting • Landscaping advice • Rental of potted plants • Damaging plants in public area

Building Department Tel : (03) 5510 5133 ext 212, 474 Fax : (03) 5513 9472

• Unauthorized building work & structure • Permit for renovation work • Submission of building plans for approval • Building control & application forms • Submission of advertising license

4.2 Pejabat Daerah & Tanah Petaling

Commonly known as the Land Office, you may approach this authority for matters relating to payment of quit rent, registration of titles, sub-division of titles, etc. Pejabat Daerah & Tanah Petaling Komplek Pejabat Kerajaan Daerah Petaling No.1, Persiaran Atmosfera Seksyen U5 46150 Shah Alam Selangor Darul Ehsan

customer care centre

Website : www.selangor.gov.my/petaling Email : [email protected] Tel : 03-7842 2140 (Pengawai Daerah) 03-7846 0730 (Khidmat Pengurusan)

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Settling Into Your New Neighbourhood

Section 1

Utility Services

UTILITIES

utilities

For your convenience, the addresses and telephone numbers of the main utility service companies are listed in the following pages.

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5. Utilities 5.1 Telephone

You may approach the following service centers for general enquiry regarding telephone services: TM Point Shah Alam Branch

TMpoint Shah Alam Bangunan TM Shah Alam Persiaran Damai, Seksyen 11 40000 Shah Alam Selangor Tel : (03) 5510 9191 Fax : (03) 5510 5500 Toll Free : 1050 (for fixed line and mobile phone)

Maxis Center Sunway Pyramid

Lot F1.99, First Floor Sunway Pyramid Phase 2 No.3, Jalan PJS 11/15, Bandar Sunway 46150 Petaling Jaya Selangor All enquiries are channelled to Customer Care Center: 24/7 Hotline : 1800 82 1123 Fax : 03-7492 2950 Toll free : 123 (for Maxis phone) Email : [email protected]

Celcom Shah Alam Branch

1, 1st Floor Jalan Tengku Ampuan Zabedah 8/9B Section 9 40000 Shah Alam Selangor Darul Ehsan Tel : (03) 5512 6236 Fax : (03) 5512 1900 Toll Free : (019) 3000 900

Time Telecommunications Sdn Bhd

Lot 3, Level 1 Menara Shahzan Insas 30, Jalan Sultan Ismail 50250 Kuala Lumpur Tel : (03) 5512 6236 Fax : (03) 5512 1900 Toll Free : (019) 3000 900

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Lot 30, Jalan Delima 1/3 Subang Hi-Tech Industrial Park 40000 Shah Alam Tel : (016) 299 0000 Fax : (03) 5721 0211 Toll Free : (016) 221 1800 (for GSM phone)

utilities

DIGI Telecommunications Sdn Bhd

5. Utilities 5.2 Electricity

If you need any information pertaining to power cuts, payment of bills, deposits etc, you may contact the following: Tenaga Nasional Berhad

Bahagian Pembahagian Persiaran Damai 11/6 40702 Shah Alam Tel : Fax : Hotline/Complaints : Toll free :

(03) 5510 2020 (03) 5519 7315 (03) 5512 7873 15454 (for breakdown)

5.3 Water

You may contact Syarikat Bekalan Air Selangor Sdn. Bhd (SYABAS) for all matters relating to water supply: Syarikat Bekalan Air Selangor Sdn Bhd (SYABAS)

Wilayah Klang / Shah Alam Jalan Kota 41000 Klang Selangor Darul Ehsan Tel : (03) 3371 0144 Fax : (03) 3371 0510 Complaints : 1-800-88-5252 (no water)

5.4 Sewerage

If you have any complaints about the sewerage system located in your housing area or any system that needs to be attended to, please call:

utilities

Indah Water Konsortium Sdn Bhd (IWK)

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No.32, Jalan Tengku Ampuan Zabedah K9/K Seksyen 9 41000 Shah Alam Tel : (03) 5880 7828 Fax : (03) 5880 6410 Email : [email protected]

Settling Into Your New Neighbourhood

Section 1

Other Useful Information

OTHER USEFUL INFORMATION

utilities

As a convenience to all our valued customers, we have also listed in the following pages, the addresses and telephone numbers of services which we feel would be useful to you.

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6. Other Useful Information 6.1 Health Care

In case of emergencies or if you do not have any 24-hour clinics available in your area, these are the nearest hospitals or medical centers: Darul Ehsan Medical Centre (DEMC) No. 4, Jalan Ikhtisan Seksyen 14 40000 Shah Alam Selangor Darul Ehsan Tel : (03) 5515 1888 Fax : (03) 5515 1815

Selangor Medical Centre

Lot 1, Jalan Singa 20/1 Seksyen 20 40300 Shah Alam Tel : (03) 5543 1111 Fax : (03) 5543 1722

Sg. Buloh Hospital

Pengarah Pusat Kawalan Kusta Negara 47000 Sg. Buloh Tel : (03) 6156 1321 Tel : (03) 6157 2201 (out patient only) Fax : (03) 6156 2470

Sunway Medical Centre

5, Jalan Lagoon Selatan Bandar Sunway 46150 Petaling Jaya Tel : (03) 5632 7688 Fax : (03) 5632 4688 / (03) 7491 0242

Sime Darby Medical Centre

1, Jalan SS 12/1A 47500 Subang Jaya Tel : (03) 5634 1212 Fax : (03) 5633 5910 (Admin) (03) 5630 6075 (General Line)

Klinik Kesihatan Shah Alam (Out Patient Only) 8:00am - 4:00 pm

2, Persiaran Kayangan Seksyen 7 40000 Shah Alam Selangor Darul Ehsan Tel : (03) 5518 6531

other useful information

Darul Ehsan Medical Centre (DEMC)

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6. Other Useful Information 6.2 Postal Service

For postal service enquiries, recommendations or complaints, please contact: Pejabat Pos Besar Shah Alam

Pejabat Pengurus Negeri Pos Malaysia Selangor Tingkat 2, Bangunan Pejabat Pos Besar 40670 Shah Alam Tel : (03) 5519 8585 Fax : (03) 5511 8806

6.3 Police

other useful information

The police stations which serve our valued customers are:

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District Police Headquarters - Ibu Pejabat Polis Daerah (IPD), Daerah Shah Alam

Polis Diraja Malaysia Sek. 11, Jalan Persiaran Damai 40000 Shah Alam, Selangor Malaysia Tel : (03) 5510 2222, 5512 2222 / 5510/6109 Fax : (03) 5512 2073 Email : [email protected]

Pondok Polis Komuniti U9 Cahaya SPK

Polis Diraja Malaysia No. 1, Jalan Hijau Alam U9/17 Shah Alam, Selangor Malaysia

Balai Polis Bukit Jelutong

Polis Diraja Malaysia 11, Jalan Astaka U8/M Bukit Jelutong Seksyen U8 Selangor Darul Ehsan Tel : (03) 7847 3022 Fax : (03) 5122 0049 Email : [email protected]

Pondok Polis Komuniti U8 Bukit Jelutong

Polis Diraja Malaysia No. 42, Jalan Birsai U8/66 Taman Bukit Jelutong Shah Alam, Selangor Malaysia Tel : (03) 7842 4112

6. Other Useful Information 6.4 Fire Service

We hope you will take extra measures to ensure and prevent any fire in your homes, but in case you do need to call the fire department for any emergency, the nearest fire station is: Ibu Pejabat Jabatan Bomba Dan Penyelamat Negeri Selangor

No.3 Persiaran Tebar Layar Bukit Jelutong Seksyen U8 40150 Shah Alam Selangor Darul Ehsan Tel : (03) 7846 4444 Fax : (03) 7846 6733

6.5 Airport

You may use KLIA for domestic flights (except Ipoh). For all international flights as well as flights to and from Ipoh, please contact the KLIA. Kuala Lumpur International Airport (KLIA) KLIA One Touch

Tel: (03) 8776 0888

Airasia Booking Reservation Inquiry Operating Hours Website

Tel: (03) 2171 9333 Tel: (03) 2171 9222 8am - 9pm http://www.airasia.com

Firefly Call Centre Operating Hours Website

Tel: (03) 7845 4543 8am - 9pm http://www.fireflyz.com.my

6.6 Taxi Tel: (03) 7875 7333 Tel: (03) 5633 0507 Tel: (03) 6259 2020 Tel: (03) 9221 7600 Tel: (03) 9057 1111 Tel: (03) 9221 1011 Tel: 1300-88-8989

6.7 Public Transport Tel: (03) 7726 2944 Tel: (03) 2260 6322 Tel: (03) 2273 8000 Tel: (03) 4024 1977 Tel: (03) 7982 7060 Tel: 1-800-388-228 Tel: (03) 9222 8053 Tel: (03) 2272 1586

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Intrakota KL Sentral KTM Len Seng Park May Putra LRT Toong Fong Plusliner

other useful information

Super Cab Comfort Public Cab Radio Taxi Sunlight Telecab KLIA Limousine

Settling Into Your New Neighbourhood

Section 1

Project Information

PROJECT INFORMATION

i. Consultants ii. Building plan approval number iii. Building finishes specification a. Painting b. Floor and wall tiles c. Metal roof

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While every reasonable care has been taken to ensure information accuracy, the model number, color shade and design of the building materials may vary from time to time during the manufacturing process by the manufacturer without prior notice. If you wish to purchase additional quantities for spare or re-modeling of interior work, please view the actual samples before you place your orders.

project information

The following details may be helpful to you:

7. Project Information 7.1 Consultants A&A Architects Sdn Bhd B-7-8, Block B Megan Avenue 1 189, Jalan Tun Razak 50400 Kuala Lumpur Tel : (03) 2163 3113 Fax : (03) 2163 3163 E-Mail : [email protected]

Civil Engineer

Berakan Jurutera Perunding Sdn Bhd 69A, Jalan SS25/2 Taman Bukit Emas 47301 Petaling Jaya Selangor Darul Ehsan Tel : (03) 7803 7618 Fax : (03) 7803 4796 E-mail : [email protected]

Structure Engineer

SKM Consulting Sdn Bhd Suite E-17-P2, Block E Level 17, Plaza Mont Kiara No. 2, Jalan Kiara, Mont Kiara 50480 Kuala Lumpur Tel : (03) 6204 6688 Fax : (03) 6204 6699 E-mail: [email protected]

M & E Engineer

J. Roger Preston (M) Sdn Bhd H-4 Excella Business Park Jalan Ampang Putra Taman Ampang Hilir 55100 Kuala Lumpur Tel : (03) 4270 4663 Fax : (03) 4270 5663 E-Mail : [email protected]

Landscape Architect

UBS Associates Sdn Bhd 52-2-2 Jalan 4/62D Medan Putra Business Centre Bandar Manjalara 52200 Kepong Kuala Lumpur Tel : (03) 6277 5712 Fax : (03) 6277 0712 E-Mail : [email protected]

MBSA/BGN/BB/600-1(PS)/SEK.U10/0010-2011

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7.2 Building Plan Approval Number

project information

Architect

7. Project Information 7.3 Building Finishes Specifications

project information

a. Painting

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Colour Scheme • Phase 1C

AREA (EXTERIOR)

PAINT TYPE

COLOR CODE

Wall

ICI Dulux Weathershield (Ominous) ICI Dulux Weathershield (Midnite Hour) ICI Dulux Weathershield (Purple Lint) SKK Ceraskaken

A910 - 10989 50YR 13/032 A910 - 11083 SM12/05/176

Main Entrance Door Frame

ICI Dulux Gloss Finish (Dove White)

A365 - 10270

Ceiling

ICI Maxilite Trade (White)

A923 - 15432

Balcony (MS Handrail, Balustrade & GI Column), Grille & Fencing

ICI Dulux Gloss Finish (Pewter)

A365 - 695

AREA (EXTERIOR)

PAINT TYPE

COLOR CODE

Wall (Generally)

ICI Eco-Guard Interior (Southern Shadow)

A991 - 16737

Ceiling

ICI Eco-Guard Interior (White)

A991 - 15472

Door & Frame

ICI Dulux Gloss Finish (Dove White)

A365 - 10270

Staircase Handrail

ICI Dulux Solarscreen (Ebony & Maple Brownie) (50/50 ratio mixing)

A339 - 10484 A339 - 12702

Staircase Balustrade Skirting

ICI Dulux Gloss Finish (Lily White) ICI Dulux Gloss Finish (Dove White)

A365 - 16207 A365 - 10270

7. Project Information b. Schedule of Finishes

Specification • Phase 1C

LOCATION

FLOOR

WALL / COLUMN FINISHES

CEILING FINISHES

Porch Terrace

Concrete Stamp Concrete Stamp

Column: Plaster & Paint Column: Plaster & Paint

Entrance Foyer

300mm x 600mm Ceramic Tiles Guocera SP131 FH 600mm x 600mm Polished Porcelain Tiles Guocera YTP 6300N 600mm x 600mm Porcelain Tiles Guocera Classic Satin Beige YR5010B 300mm x 300mm Ceramic Tiles Guocera Fusion Series K926C Laminated Floor Board 8mm thk PF 896 Balinese Teak’ Laminated Floor Board 8mm thk PF 896 Balinese Teak’ Laminated Floor Board 8mm thk PF 896 Balinese Teak’ Laminated Floor Board 8mm thk PF 896 Balinese Teak’ 600mmx600mm Porcelain Tiles Guocera Graphite Polished YT6001BP 330mm x 330mm Porcellanato Tiles MML Kelikir MB42A

Plaster and Paint Skirting 100mm x 300mm Guocera SP131 FH Plaster and Paint 75mm x 15mm Thick HDF Skirting

Skim Coat Moisture Resistant Plasterglass Ceiling c/w Manholes Moisture Resistant Plasterglass Ceiling c/w Manholes Skim Coat

Living / Dining

Kitchen

Yard

Master Bedroom Studio Bedroom 3 Bedroom 4 Bedroom 5

330mm x 330mm Porcellanato Tiles MML Kelikir MB42A

Bath 3

330mm x 330mm Porcellanato Tiles MML Kelikir MB43A

Bath 4

330mm x 330mm Porcellanato Tiles MML Kelikir MB43A

Plaster and Paint 75mm x15mm HDF Skirting

Skim Coat

Plaster and Paint 75mm x15mm HDF Skirting

Plasterglass Ceiling

Plaster and Paint 75mm x15mm HDF Skirting

Plasterglass Ceiling

Plaster and Paint 75mm x15mm HDF Skirting

Plasterglass Ceiling

Plaster and Paint 75mm x 15mm HDF Skirting

Skim Coat

Wall: 250mm x 330mm Ceramic Tiles MML Sanctuary WG020 Feature Wall: 250mm x 330mm Ceramic Tiles MML Kelikir WM42A Wall: 250mm x 330mm Ceramic Tiles MML Sanctuary WG020 Feature Wall: 250mm x 330mm Ceramic Tiles MML Kelikir WM42A Wall: 250mm x 330mm Ceramic Tiles MML Kelikir WM41A Feature Wall: 250mm x 330mm Ceramic Tiles MML Kelikir WM43A Wall: 250mm x 330mm Ceramic Tiles MML Kelikir WM41A Feature Wall: 250mm x 330mm Ceramic Tiles MML Kelikir WM43A

Moisture Resistant Plasterglass Ceiling c/w Manholes

Moisture Resistant Plasterglass Ceiling c/w Manhole

Moisture Resistant Plasterglass Ceiling c/w Manholes Moisture Resistant Plasterglass Ceiling c/w Manholes Moisture Resistant Plasterglass Ceiling c/w Manholes

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Bath 2

Skim Coat

project information

Master Bath

Wall: 300mm x 600mm Porcelain Tiles Guocera Classic Satin Beige YR5010B Wall: 300mm x 300mm Ceramic Tiles Guocera Fusion Series K926C

7. Project Information b. Schedule of Finishes LOCATION

FLOOR

Specification • Phase 1C WALL / COLUMN FINISHES

Family

Laminated Floor Plaster and Paint Board 8mm thk PF 896 Balinese Teak’ Balcony 300mm x 300mm Plaster & Paint (End Units only) Ceramic Tiles Skirting: 300mm x 100mm Guocera Fusion Height Guocera Fusion Series K926C Series K926C Studio Balcony 300mm x 300mm Plaster & Paint Ceramic Tiles Skirting: 300mm x 100mm Guocera Fusion Height Guocera Fusion Series K926C Series K926C AC Ledge Cement Render w/Fall Plaster & Paint Staircase Laminated Floor Board Plaster & Paint 8mm thk PF 869 Balinese Teak’ c/w Nosing Piece Store 300mm x 300mm Plaster & Paint Guocera Fusion Skirting: 300mm x 100mm Series K926C Height Guocera Fusion Series K926C Refuse Chamber Guocera K843AG Guocera K843AG (White Glazed) (White Glazed)

c. Roof

project information

Manufacturer : Bluescope Steel (Malaysia) Sdn Bhd Product Code : Marine Grey (44*)

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CEILING FINISHES Skim Coat Moisture Resistant Plasterglass Ceiling Moisture Resistant Plasterglass Ceiling Plaster & Paint Plasterglass Ceiling & Skim Coat Plaster & Paint

2

SECTION

care and maintenance for your home

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Care And Maintenance For Your Home

Section 2

CARE AND MAINTENANCE FOR YOUR HOME

Care And Maintenance For Your Home 1. Pest Control 1.1 Termite Termite Attack

Subterranean termites are destructive wood-eating insects and cause homeowners frustration and expense when active nests are found in their houses. In the United States, the cost of damage due to termites was reported to be US$1.7 billion per year, of which the subterranean termite, the most destructive of all termites, accounts for 95% of this damage (report taken from Institute of Agriculture and Natural Resources, http://www.ianr.unl.edu). Furthermore, a termite inspection and infestation report is normally required, as a condition of sale when buying or selling a home in the United States. The soil on which the houses are built upon in Sunway Alam Suria has been pre-treated with a subterranean termiticide, Chlorpyrifos, for termite control. It is certified safe from termite damage in accordance to the terms as specified in the warranty issued by BumiPest Sdn Bhd. The treatment is only conducted on the soil below the building owing to the fact that the soil beneath are normally moist, sheltered from the sun and it is a perfect breeding place for termites. This article serves as a general guide for homeowners who want to know more about termites, how they infest and the ways to minimise termite infestation to the building.

What is Termite?

There are generally four classifications of termites; i.e. dampwood termite, drywood termite, Formosan Subterranean termite and subterranean termite.

•

Eggs hatch into tiny immatures incapable of feeding called larvae. These eggs will hatch after an incubation period of 50 to 60 days.

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Workers comprise the bulk of the population. Workers feed all the dependent castes: larvae, nymphs, soldiers and reproductives. They also dig tunnels, locate food and water, maintain colony atmospheric homeostasis, and build and repair the nest.

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Soldiers develop from nymphs, pseudergates, or workers. Soldiers provide colony defence against numerous predators such as ants and centipedes.

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Reproductives (king and queen) develop either from alates or neotenics. Alates are winged termites. The alates develop from nymphs by growing wings and compound eyes. After flying, the alates break off their wings along a basal suture and are then called dealates. Dealates form tandem courtship pairs, and after a brief courtship run, dig into the soil adjacent to wood, mate, and start a family. The offspring constitute the colony. The founding reproductive pair is now the queen and king of the new colony.

care and maintenance for your home

Like ants, wasps and bees, termites are ground inhabiting social insects that live in colonies. A soil colony is built around a king and queen, whose sole job is reproduction. Most of the colony is made up of worker termites that cause damage to your home. Termite colonies comprised of three basic castes: workers, soldiers and reproductives (king and queen). The colony reaches its maximum size in approximately 4 to 5 years and may include 60,000 to 200,000 workers. New colonies are formed when winged males and females from a parent colony emerge in flight or swarm to a new location. The queen may live up to 25 years and lay 60,000 eggs in her lifetime. Figure 1 below describes the life cycle of termites.

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Care And Maintenance For Your Home Food Source for Termites

Termites feed on dead plant cell wall material, such as dead tree roots, leaf litter, dead herbs and grasses, dung, and humus. The feeding on wood serve an important function in nature by converting dead trees into organic matter. Unfortunately, the wood in buildings is equally appetizing to termites and they cause serious damage to residential and commercial buildings. Studies have shown more than 90% of termite infestations in houses can be traced to wood that is either buried in the soil or touching the soil surface. Supplementary reproductive (male or female)

Soldiers

Nymph

Immature

Worker Eggs

Colony Life Cycle King

Queen

Swarmer or winged reproductive (male or female) Reproductive after loss of wings

Typical Subterranean Termite Life Cycle

Damages

Subterranean termites, the most damaging kind, nest in the soil to obtain moisture, but they also nest in wood that is often wet. Worker termites forage among food sources and share their finds with others in the colony. They work 24 hours a day, destroying your home from inside the wood. They easily attack any wood in contact with the ground such as timber floor, furniture, doors frame, door or even book and paper box left in the storeroom. They can also build mud tunnels or tubes to reach wood 50-60 feet above the ground to reach their food source such as wooden furniture, wood base ceiling and roof truss. They often enter a building through expansion joints in concrete slabs or where utilities entering the unit.

Treatment

care and maintenance for your home

In Malaysia, there are generally two common types of termite treatment available.

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Soil Termiticide Injection This method works by forming a chemical barrier with a liquid termiticide injected to the soil. Sunway Alam Suria has already treated the soil beneath your home during the pre-construction stage. Should you choose to continue with this method, then drilling into the ground slab may be necessary for injection of termiticide to the soil. Plugging of drill holes with cement or caulking is normally done after injection. Companies that offer such services are Pied Piper, Rentokill etc.

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Termite Baits System The bait system is also known as Sentricon™ System. It works through a three-step process: detection of termites, elimination of termite colonies and preventive protection against reinfestation by regular monitoring for new termite activity. I. Detection Installation of baits stations in the soil around the perimeter of your building. Wood-based monitoring devices are included in the station at the time of installation, and your Authorized Operator shall make regular visit for signs of termite infestation. II. Elimination When the monitoring devices show significant termite activity, they are replaced with a Baitube™ device containing Recruit™ II termite bait that utilises chemical to eliminate termite colony. III. Regular Monitoring Upon completion of elimination process, the bait stations are reinstated for further monitoring. One company that offers such services is Pied-Piper (Far East) Sdn. Bhd., Address: No. A8, Jalan SS15/8A, 47500 Subang Jaya, Selangor Darul Ehsan. Tel: (03) 5633 3744

Care And Maintenance For Your Home Signs of Termite Attack

Though your soil under your home has been pre-treated with termiticide, it is strongly advised that you regularly look out for the common signs of termite infestation. The common signs are: •

Pencil-thin mud tubes extending over the inside and outside surfaces of foundation walls, piers, sills, joists, etc.

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The presence of winged (swarmer) termites, or their shed wings on windowsills and along the edges of floors.

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Damaged wood hollowed out along the grain and lined with bits of mud or soil. Termite feeding (and the resultant damage) can even progress undetected in wood that is exposed, because the outer surface is usually left intact.

What should you do if you find termite activity? Do not panic! Termites damage wood slowly: it takes from 3 - 8 years for significant damage to result from a termite infestation. Detecting hidden termite infestation requires a trained eye. Most pest control firms perform inspections free of charge and will also alert the homeowner to any conditions they uncover which are conducive to termite attack.

Prevention is the Best Cure

Termite damage to skirting, as shown in the image on the top

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BUILD SMART If you intend to extend your house or construct garden structure, the subterranean termites can be kept away from wooden structures by using pressure-treated woods and concrete that has been chemically treated with dieldrin. Reinforcing concrete foundations is another way to prevent infestation. By extending concrete foundations at least 5-inches above the ground, subterranean termites will not be able to reach the wood or the interior of your home.

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ELIMINATE MOISTURE Termites must live in a high humidity environment. By eliminating moisture, you will prevent future problems. Remove moist soil near the foundation of your home, clean up ponding water and fix plumbing leaks.

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GET RID OF MOLD Termites thrive on moldy wood. You can prevent wood from molding by pruning back plants, bushes, and shrubs close to your home's foundation or building edge.

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SEAL WOOD SURFACES Seal woods that will be exposed to moisture. Using an all-weather wood sealer on patios, window frames, door frames, and at wall edges will deter termites.

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REPAIR OPENINGS Cracks, crevices, broken seals, split wood and similar items should be repaired immediately.

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REMOVE DEAD TREES ROOTS If you have lost a tree or shrub near the house, you may want to dig the roots out, rather than let the natural decomposition process take its course.

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KEEP THE ANTS Ants and termites are natural enemies. By not completely eliminating local ant colonies, you'll keep termites at arm's distance from your home.

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OBSERVE Keeping an eye on things is your best defense against serious termite infestations. Most termites are discovered when soil is moist. Check your garden especially the area around the building for spoiled soil and moldy or rotten wood.

care and maintenance for your home

•

Care And Maintenance For Your Home 1.2 Pest Prevention The first line of defence against pest invasion includes proper sanitation to limit the pest food and water and good house keeping, minimising harbourages and breeding sites. It is advisable to engage the pest control company to carry out the pest control once every two months in order to keep pest such as termite, cockroaches and ants away from your home. The charge is RM 350.00 per year (excluding fogging). You may contact the same termite treatment contractor as mentioned above.

2. Kitchen, Sanitary Fittings And Fixtures 2.1 Long Bath / Jacuzzi Daily Cleaning

For routine cleaning, use a sponge with water and cleaning detergent (mild soap). If it is stubborn dirt, wipe it off with some ordinary car wax. Do not use a scrubbing pad to clean the baths.

Minor Damage

Minor scratches can be easily removed by using a sand paper (use grit 1000, then 1200 sandpaper) to sand off the deep scratches and then using a metal wax to polish the scratched spot.

Our Advice

NOT to use Scoring powder and any rough cloth to scrub the long bath. NOT to allow any strong Chemicals (such as Strong Acid and Alkaline OR drain Cleaner) to be REMAIN in the long bath. NOT to step into the long bath with your shoes.

care and maintenance for your home

NOT to burn anything in the long bath.

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2.2 Cultured Marble Basin Daily Cleaning

For thorough routine cleaning, the vanity counter surfaces, basins and sinks may be cleaned with water and mild soaps, such as those used for hands or dishes. A quick wipe with a damp cloth removes most spill and water marks.

Minor Damage

Stubborn Stains, cigarette marks and minor scratches may be easily removed by sanding (600 to 800 grit sandpaper) or buffing with a 3M Scotch-Brite Bath Scrub Pad (Cat. No. 6623) to restore the original sheen.

Deep Cuts And Scratches

Deep cuts and scratches should be sanded first with 180-grit sandpaper. Sand again with 240 to 800 grit sandpaper to remove all traces of damage. Use a polishing compound with a low speed polisher until desired sheen is achieved.

Up-Keep Of Heavy Duty Area

On heavy-duty areas, apply paste wax, and use a soft cloth to rub it. This activity is performed every month on surfaces that are continually exposed to water to prevent hard water residue build-up and other mildew stains.

Maintenance

For repairing of major cuts, big scratches, chips and cracks, please consult the manufacturer.

Our Advice

We recommend that you NOT allow harsh chemicals, such as lacquer thinner, turpentine, acetone, or stove and drain cleaners, to REMAIN in contact with the decorative surface.

Care And Maintenance For Your Home 2.3 Ceramic Wash Basin Our Advice

We recommend you use a 3M Scotch Brite Bath Scrub Pad (Cat. No. 6623) and cream cleanser like JIFF (both are available at most leading supermarkets on the detergent shelves). Squeeze the cleanser onto the Scrub Pad and rub in a circular motion to remove grime and stains.

2.4 Water Closet (WC) Water Overflow

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If water overflows from the flush lever opening or into the WC, remove the WC cover. Check that the position of the float lever arm is pointing downward by 20 to 30 degree from the horizontal position. Flush the water and adjust the position of the lever arm by tightening the adjustment screw and jam it with the nut (the adjustment screw may become loose over use).

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If the overflow persists, turn off the water supply by turning anti-clock wise the stopcock / angle valve. Remove the lever arm by unscrewing the lever arm cap. Take care not to loose the piston (a small rod/arm) located at the centre of the lever arm cap. Remove the rubber seal located inside the lever arm cap housing. Flush away any small stone particle or debris by turning the stopcock/angle valve clockwise. Cleaning the rubber seal and finally re-assemble the float lever arm.

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If overflow persists, replace the rubber seal as it may have become hard. The rubber seal can be purchased from most DIY/hardware shops.

2.5 Kitchen Sink Strainer

Cover the outlet of the sink (into the bottle trap) with a strainer (available at DIY / Hardware shops) with holes of 2mm diameter. Do not allow food particles or waste of bigger than 2mm to be discharged into the bottle traps as they may accumulate and block the drain pipe.

Manual Cleaning

To clean the sink manually, remove the trap-cup below the sink by unscrewing the cup. Place a collecting bucket beneath to catch drips and flows. Take care not to lose the gasket in between. If the gasket is torn or worn out, replace it by taking a sample size of the gasket to the nearest hardware shop. Empty collected debris from the trap-cup into the collecting bucket below. Scrap away the murk around the throat of the sink outlet with a wire. Flush away the remaining murk by allowing water to flow from the top above.

Dampness

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Regularly check the cabinet below the sink for any dampness. Smell of dampness, is an indication of water leakage. Check all the bottle traps and piping joints for any leaks. A damp environment will attract ants, cockroaches and woodborers.

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Do not de-frost any frozen / cold meat by placing it directly on top of the base of the sink or placing it in the water in the sink. This will cause condensation of water on the underside of the sink.

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Open the cabinet door below the sink regularly to ventilate and remove bad odours.

care and maintenance for your home

Removal Of Cooking Oil

Never pour oil or any oil-based liquid down the sink. A rolled up old newspaper will absorb oil and can be put into the garbage bin. Oil will solidify and cause blockage in the drainpipe.

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Care And Maintenance For Your Home 2.6 Floor Trap Easy Maintenance

With the built-in debris container, maintenance is easy & simple. The trap can be easily cleaned from your own bathroom by just lifting the grating and removing the bowl to clean the debris. Remove collected hair in the shower area, floor trap every alternate day to prevent impedance of wastewater drainage. If any blockage occurs, call your plumber for professional help. Do not attempt to insert more objects into hole to free the blockage. It often worsens the condition.

2.7 Shower Rose / Basin Tap Removing Debris / Sediments

Remove the shower rose or basin trap by using a counter clockwise motion and flush away debris.

Releasing Trapped Air

After water cut, if there is no water in the shower rose, call a plumber to release the air that may have been trapped in the pipes. If there is no water in the shower rose downstairs get a plumber to release air that may be trapped in pipes. Alternatively, reverse the water flow by fixing a rubber hose onto another tap.

Removing Rattling

If the pipes in the walls emit irritating rattling sounds when a tap is turned on, call your plumber to rectify the problem.

2.8 Solar Water Heater

care and maintenance for your home

Our Advice

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Clean the solar glass panel with detergent and water to dislodge grime and dust. Never use abrasive scours on the panel as it will scratch the surface and change the efficiency.

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Flush the solar tank and tubing by pumping water through the tubing to release muddy water and sediments.

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Check the efficiency of the heating element. Check that the gasket between the frame and glass is tact.

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Do not attempt to open the glass panel yourself. This will void the guarantee and cause damage to the heat absorbers.

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It is recommended that the abovesaid procedures be carried out every year by the manufacturer.

2.9 Cold Water Tank Our Advice

Access the ceiling plenum with a ladder and tread with care. Check the efficacy and buoyancy of the float and fulcrum adjustment. Check tightness of all joints. Check for any surface muck built-ups on the inner sides of tank. Scrub away the muck with a handled bar brush. Release any murky water from the lower compartment of tank where sediments have settled via the lower valve.

2.10 House Water Filter Cartridge Filter

Wash the cartridge every two weeks and replace the filter as per manufacturer’s recommendation.

Ceramic Filter

Wash with a soft brush and water jet every two weeks and replace as per manufacturer’s recommendation.

Sand Filter

Do a monthly reverse flush and follow the instructions as per manufacturer’s recommendation.

Care And Maintenance For Your Home How can I locate a leak?

• • •

The sound of running water helps. If you hear it, follow it to its source. Any wall stain is likely to be below the actual location of the leak and you'll probably need to remove part of the wall to find it. Most outside leaks occur at joints between two pipes or connections. Common locations for leaks are joints at the meter and the point where the water pipe enters the home or building.

Should I hire a plumber or do the work myself?

You can save a lot of money if you do it yourself, but is it worth it? Obviously, changing a 15-sen tap washer yourself is better than calling a plumber with a minimum RM50 service call. In other situations, the choice may not be as clear. Before you attempt any large jobs yourself, consider the following: • • • •

Tools and equipment to complete the job Building codes and permits Your skills and experience Cost of materials

In some cases it is prudent to hire a plumber. Remember to get a few estimates from plumbers who are licensed by SYABAS and record/check their license registration and validity date.

How do I check whether there is a leak?

• • • •

In case of serious leaks whereby your water bill is several hundred ringgit, you are advised to do the following. Turn off the supply at the water meter unless water is required to fill the water tank or for kitchen use. Obtain quotations from SYABAS-licensed plumbers, who have valid PUAS license. Remember that such leaks are normally underground and may not be easy to detect or repair.

How often is my meter read?

As a residential customer, your meter is read every two months (subject to change) by the Management Corporation. The bi-monthly averages of the previous months are used as estimates.

USEFUL TIPS ON WATER CONSERVATION Save Money. Save Water. DON'T LET YOUR RINGGIT GO DOWN THE DRAIN! DON'T DO THIS...

• • •

Don't leave the water running while you are brushing teeth, shaving, washing dishes, washing the car, etc. Turn it off and on as needed. Don't turn the water on "full blast" in the shower or when using the sink as excessive water splashes to other area may require you to mop dry. Don't flush tissues, bags or trash down the toilet. A wastebasket doesn't cost money every time you use it.

DO THIS!

• • •

Wash full loads in the washing machine and dishwasher. Install a solar hot water system, where possible, to save energy as well as water. Hot water cleans better. Make sure that your meter is read on schedule so that leaks are detected.

care and maintenance for your home

It is advisable to record your bill every month to keep track of any abnormality in meter reading or billings. Often, many owners do not realise there is a leak until they receive a huge water bill. Generally, a home consisting of 5 people consume

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Care And Maintenance For Your Home 3. Floor (External) 3.1 Concrete Imprint Flooring Periodic Cleaning Concrete imprint flooring require minimum maintenance except sweeping and washing. On a daily basis, sweeps off all dirt, mud with a normal broom. Only if necessary, you may use a garden hose to jet away all dirt. Once a week, wash the concrete imprint floor with normal detergent. Scrub the dirt or any loose particles deposited in between the grooves. Then using a garden hose, wash off all excess, dirt and let the floor dry out. Yearly Maintenance Once a year, should you feel the surface needs brightening up, you may use some acid wash to wash off stubborn stains. In that case you may obtain this acid from any hardware shop. The mixing ratio is 1 part of acid to 10 parts of water. Always wet the floor surface before engaging an acid wash. Using a medium to hard broom, dip the broom into the bucket containing the acid. Scrub the floor thoroughly. After that wash off with garden hose to rinse all dirt. Leave it dry under the hot sun. Make sure it is completely dry before applying a sealer. Applying Sealer Using a roller dip into the sealer. Remove all excess drip then rolls the roller forward and backward. Do it systematically portion by portion. Rest for 6-7 hours before applying the second roll. Always close the sealer tin with its lid after usage. As the sealer is highly combustible, do not smoke when you are using it. Always wear hand gloves and eyewear to protect your eyes. Should you feel any irritable in your eyes wash quickly with water, then seek a doctor. Keep the sealer away from children and put in safe storage at all times.

care and maintenance for your home

3.2 Lawns And Grass

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Gradient

Grade or Contour your lawn slope at about 2% to prevent ponding of water on the lawn, which may cause fungus growth and retard grass growth.

Spiking

Spike the lawn area to a depth of 75-100mm using an ordinary garden fork. Spiking should be done after a heavy rain, when the lawn is at its softest.

Top Dressing

Top dress with coarse sand or river sand every year to improve drainage and aeration, and smother fungus growth. The lawn should be mowed before the top dressing is applied. Top dress a day or two after the spiking operation is over.

Fertilising

Fertilise twice per month with a Low Chloride fertiliser (NPK 15:15:15) and water down to dilute the concentration and prevent scorching of grass.

Watering

Unless there is rain, water the lawn every day. Water in the late afternoon (after 6.00pm) to minimize evaporation of water and increase water absorption by soil and grass.

Mowing

Mow every fortnight to encourage growth and to keep the lawn neat and compact. Use a reel mower and avoid using rotary movers (usually powered by electricity or petrol engine), as the cutting motion of the latter tends to tear and loosen the grass.

Care And Maintenance For Your Home 4. Floor (Internal) 4.1 Ceramic Tiles Routine Care

Ceramic tiles are one of the most durable and easiest to maintain surfaces. With proper care and maintenance, it will retain its original beauty and luster for many years. Tiled surfaces in your bathroom (tub, shower, vanity tops, etc.) may require a more thorough routine cleaning because of build-up of soap scum, body oil or hard-water stains. The use of pre-filter at incoming water main will help to reduce staining problems.

Glazed Wall Tiles

For glossy surfaces, wipe with a damp cloth or sponge using a normal cleaning detergent. Window cleaners such as ‘Windex’ or ‘MagiClean’ may also be used. Wipe dry with a cloth.

Glazed Floor Tiles

Sweep the floor or vacuum regularly to remove gritty particles. Damp a mop using a solution of water and mild detergent. Allow the floor to dry thoroughly either with the fan running at full speed or wipe dry with a clean and dry mop head / cloth.

Wall Tiles At Shower Area

For joints that have stubborn stain, try using an old toothbrush with water to remove the stain. Clean regularly with a tile cleaner or fungicide or ammonia. Dry with a towel after each use and leave the curtain or doors open between showers.

Do’s

• • • • •

Read and follow label directions for all detergents. Install the legs of table and chairs with protector. See your nearest tile distributor for advice on special cleaning needs. Clean the tiled surface regularly to avoid the accumulation of dirt, which may cause abrasions to the tile surface. Provide doormats at the entrance of rooms to prevent dirt from being brought inside.

Don’ts

• •

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Wax the tiles. This will make dirt and stains adhere to the tile surface and make these difficult to remove. Use a metal brush or a scouring pad to clean the tiles. The rough material will scratch the tile surface and wear away the glaze reducing the protection for your floor surface and leading to the adherence of stains.

care and maintenance for your home

Our Advice

PRECAUTIONS: 1. Do not walk on wet floor surfaces until the floor is dry as it can be very slippery and dangerous. 2. Use non-toxic, biodegradable, non-abrasive, environmentally friendly all purpose cleaner. 3. Always spot test on small portion of the area to see if the cleaner is suitable. 4. Avoid children touching, reaching the cleaning liquid or acid. Always keep any detergents in a safe place that is not reachable by children.

Care And Maintenance For Your Home 5. Doors and Windows 5.1 Hinges / Lockset Hinges

Oil the fulcrum pin of door hinges once every six months with a lubricating oil.

Lockset

Apply a small drop of lubricating oil into the keyhole and lock-bar spin. Activate the oil action by a repetitious locking and unlocking action until the oil has seeped into all crevices of lock mechanism.

Sliding Door (Aluminium)

Keep the aluminium sliding door track / rail and roller clean. Lubricate them regularly for smooth movement and to reduce wear and tear.

6

Curtain + Cushion Fabrics + Decorative

6.1 Curtain / Cushion Fabrics Prevention

For longer life, remove dust and dirt from curtain and cushion fabrics with a vacuum cleaner regularly.

Protection

We recommend the use of 3M SCOTCHGARD Protector for Fabric and Upholstery once a year and after every cleaning (upholstery, chair cushions, table linens, throw pillows, quilts, window treatments, canvas shoes, and most washable fabric items) to keep it clean and looking brand new. Do not use the protector on silk, wool, velvet, leather, vinyl, suede, imitation suede or “Dry Clean Only” fabrics and carpets. Use only on fabrics coded “W” or “WS”.

Our Advice

care and maintenance for your home

Read and follow strictly the instructions on the can.

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Please test the colourfastness before using these two products by shaking the bottle and applying foam on a concealed surface. Wipe lightly with a white textile cloth. If the fabric bleeds or if the texture is affected (after drying), do not use.

6.2 Photo And Picture Frames Stopper

Install a 6mm thick self-stick rubber pad on the back of the four corners of the frame, so that the frame is not in direct contact with the wall. This is to avoid gathering of the dust and dirt on the wall that may consequently blacken the wall.

Cleaning

Remove all frames once a year to clean the wall and frames with a damp cloth.

7. Furniture 7.1 Table And Chair (Timber And Steel) Bolts And Nuts

Screws, bolts and nuts used to fasten components together, may become loose, Tighten all bolts and nuts regularly to keep them firm and sturdy for years of use.

Polishing of Outdoor Timber Furniture

Polish outdoor timber table and chair regularly to prevent drying up and cracking. Apply appropriate wood oil sparingly and rub in well.

Care And Maintenance For Your Home 8. Electrical and Mechanical 8.1 Auto-gate Motor Arm/ Guide/ Lock

Clear sand and grit from moving arms, rollers, guides, and locks on a monthly basis. Apply lubricanting oil regularly. This will smoothen the movement and impedes rainwater from rusting these parts.

Control Panel

Ensure the control panel cover is closed tightly at all times to prevent water seepage. Do not touch the components inside.

Remote Controller

Check the remote controllers’ batteries every three months and replace if necessary.

Power Failure

During a power failure, use the key to release the lock and open the gate manually.

Actuator / Motor Seal

Check the rubber seal of motor actuator is intact. Make sure these are no oil leakages. Check the gate alignment and adjust if mis-aligned. Do not allow anybody stand on the gate to avoid sagging of the gate and damages to the hinges. The bearings of the four hinges should be lubricated. This should be done every six months.

8.2 Alarm System Sensors / Sirens

Test all sensors (magnetic contact, vibration sensors and PIR motion detector) and sirens every 2 months. For details, please refer to the Alarm User’s Manual. Do not allow children to play with any sensors to prevent the alarm wires from becoming loose.

Passive Infra Red Detector (PIR)

Do not place any heat emitting source next to the PIR Motion Detector.

Power Down

The following steps may be taken to power down the security alarm system in case of system malfunctions: PRECAUTIONS: 1. Your hands should not be wet. 2. Do not touch any other wires besides the battery terminal probes. 3. Do not touch the transformer or disconnect any wires from transformer. 4. Shut off your ELCB power before working on the alarm system. TOOLS: 1. Test pen or screw driver. 2. Some insulation tape e.g. PVC tape.

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STEPS: 1. Do not panic. 2. Reach for the alarm control box and open it using the key provided. 3. Disconnect one or both the battery terminal probes linked to the battery. 4. Using the screwdriver, unscrew the battery terminals.Take out the wires and quickly tape them with PVC tape at the exposed tips so as not to cause any shorting. 5. Tidy up and close the cabinet (system completely down now and wait for rectification works). Call supplier for any required assistance.

care and maintenance for your home

Control Panel

To keep the control panel cover closed to ensure cleanliness of the control panel. Do not touch the component in the control panel.

Care And Maintenance For Your Home 8.3 Air-conditioners The lack of maintenance is one of the biggest reasons why air conditioners break down. Not only will you feel the discomfort and inconvenience of having your air conditioner unit not working, it will also consume higher energy and have a lower cooling capacity. In the worst scenario, it could pose a health hazard when fungus grows in the air conditioner. The performance of air conditioners begins with proper installation and commissioning. After that, regular and proper maintenance is necessary for the air conditioner to remain in peak condition.

Installation and Commissioning

When you engage a contractor to install the unit, you must ensure that the contractor checks the drainpipe to ensure there are no blockages or clogging. To check the drainpipe, pour water into the pipe and make sure the water flows out from the outlet, which is normally located at the parameter drain or floor trap. Always insist on taking a copy of the operation and maintenance manual, and also warranty card from the contractor or the supplier after installation. Read the manual carefully to fully understand the content. Keep the manual in a handy place for easy reference.

Basic Maintenance

It is easy to maintain an air conditioner. There are two kinds of maintenance. The first is the basic maintenance that you can do on your own. It starts with washing the air filter yourself. Most, if not all split air conditioners come with air filters. The function of the air filter is to prevent dust in the room from sticking to the cooling coil.

Cleaning of Air Filters

Turn off the air-conditioner and switch off the mains. Open the front grill and remove the filters. Remove dirt using a vacuum cleaner, wash the back of the air filters with water (and mild household detergent, if necessary). Let the air filters dry thoroughly before reinstalling. Please make sure the word “FRONT” is facing you as you slide the air filters back into place. CAUTION - Do not use thinner, benzene, scouring powder or cloths soaked in caustic chemicals to wash the air conditioner.Cleaning must be done once every two weeks to ensure efficiency of air flow.

care and maintenance for your home

Cleaning of Front Panel

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CAUTION - Check your user operation manual for instructions as design, installation and removal varies from different manufacturers. Raise the front panel to its full extent. Slide the two taps (left and right) to the UNLOCK position. Raise the front panel to a position slightly higher than horizontal and pull to remove. Remove dirt by vacuum cleaner and/or wash with wet piece of cloth. Leave it to dry before re-installing.

Preventive Maintenance

This kind of maintenance is best carried out by contractors. As the name implies, preventive maintenance is carried out to minimize breakdown and to make sure the air conditioner is in optimum running condition. Preventive maintenance is recommended at least once every year.

External Unit

For the external unit, lightly scrape fins with a non-organic brush and wash down with lukewarm water. If grease or stubborn debris is present, cleaning with chemicals is recommended. Care has to be taken to ensure that the fins are not dented or punctured.

Internal Unit

For the internal unit, use a blower to remove the light dust and dirt on the front panel. If it is too dirty, remove and clean it with water and a non-abrasive chemical. Removed air filters and clean with water.

Gas Pressure

Check that the gas pressure is sufficient by using a pressure gauge. If the gas pressure is low, additional gas needs to be added. Check for leakages at connection by applying some soap bubble foam onto it.

Care And Maintenance For Your Home Thermostat

Check the functionality of the thermostat and make sure the condenser does not cut in/off too often (i.e. every five minutes). When the thermostat does not function properly, the condenser will run endlessly and this will result in a shorter lifespan for the compressor motor.

Drain Pipe

Clear the drainpipe by using compressed air to avoid potential blockage. After this, run the air conditioner and check the drain pipe outlet (located in the drain or bathroom floor trap to make sure that water is draining.)

Overhaul Service

For old units, there is a high possibility that the coil and the blower fan may be clogged with dirt. This is especially if your house is located near the main road or construction area. The cooling capacity of the unit will drop significantly and the unit will be running inefficiently. In this case, the contractor has to do a chemical cleaning to remove the stubborn dirt. This is called an overhaul service. Overhaul service is carried out only when it is necessary. Nevertheless, the frequency of overhaul service can be minimized if we clean the air conditioner unit regularly. An overhaul service may be required for old air conditioners when necessary. The coil and the blower fan may be clogged with stubborn dirt or grease. Both the internal and external unit of the air conditioner will be removed or taken down for thorough service and chemical cleaning.

Trouble Shooting

Often, we find ourselves helpless when some of our electrical appliances are not working. This is especially when we want to use it at night. Just what can you do when your air conditioner is not working? Some of the tips given below are quite easy to follow. For problems you cannot handle, call in the experts. Keep the contact number of your contractor handy. A copy of the manual always comes with the purchase of the air conditioner unit. Keep your copy in a safe place for easy reference.

If the air conditioner does not cool effectively

Check the temperature of the remote and make sure it is set correctly. Check the mode setting of the remote control. Make sure the intake or outlet vents of the outdoor unit is not obstructed and running smoothly. Check all windows and doors to ensure they are closed. Check the air filter. Clean the filter if it is dirty.

If the air conditioner does not work

• •

Check the circuit breaker or air-con starter and reset it if it has tripped. Check the power switch in the air conditioner internal unit switch to make sure it is at “I” or ON.

If water drips from internal air conditioner unit

• •

Check if the air-con drain pipe blocked. Check if the air-con drain pipe is properly connected to the conceal air-con drain pipe.

If the room has a peculiar odour

• • •

Check if there is stagnant water in the tray of the internal air-con unit. Check if there is any damp or wet carpet, furniture or clothing in the room. Ventilate the room 30 minutes to an hour per day.

If the air conditioner unit does not respond to the remote control

Check the battery in the remote control and change the battery if it is weak. Check the electrical supply and turn it ON. Check the air-con starter ( if any ) and make sure it is switched ON. If the unit has just been restarted, please wait three minutes before the air-con begins operation.

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• • • •

care and maintenance for your home

• • • • •

Care And Maintenance For Your Home 8.4 Main Switchboards And ELCB Testing of ELCB

Check workability of ELCB by pressing the red test button. It would trigger by turning off the whole circuit in the house. If ELCB persistently trips when certain appliance in the house is being used, switch off all the MCBs and switch on one by one. If ELCB trip when a particular MCB is switched on, then that particular circuit is giving the problem. Thus, send the suspicious/dangerous appliance to electrician for repairs.

Lightning

Violent lightning at night can trigger the same. Get up and turn off the Main Switch first, then turn on the ELCB next, then the Main Switch on again and the whole system should re-ignite the circuit in the house.

Torch Light

Always keep a portable torch light by the bedside and another in a kitchen cabinet.

Our Advice

Do not attempt to change the MCBs / switches in the electrical board. Please engage a qualified electrician to do the job. When in doubt, consult your regular electrician.

8.5 External Switch Socket Outlet Point At Patio / Drive Way An external 13Amp switch socket outlet point is provided at your patio for your convenience when electricity supply is required to power your water jet or vacuum cleaner. This switch socket outlet is controlled by a single MCB that is labeled in the electrical Distribution Box. Always switch off the MCB when the switch socket outlet is not in use. This is to prevent misuse by the intruder.

care and maintenance for your home

8.6 Automatic Motion Sensor Light

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Always leave the automatic motion sensors light (AMSL) on. The AMSL has a photocell that will cut off the lighting during daytime.

8.7 Night Lighting Bright environment is one of the best deterrence against un-invited intrusion. During night, we recommend you to switch on a minimum of the following lights 1. Gatepost lights (2 nos.) 2. Main door entrance light / car porch light (1 nos. ) 3. Back / side yard lights ( 2 nos.) Use energy saving bulbs of 20 watts (equivalent to 100 watts output).

8.8 Spare Bulbs Keep bulb free of dust at all times to obtain maximum lighting output. Avoid touching bare bulbs with your fingers, and use a clean, dry cloth to wipe away dust. Always keep a supply of spare bulbs in the house. A combination of warm and cold lighting lents a conducive environment. Always dispose of spare bulbs and breakables like glass, wrapped in newspaper, then a plastic bag before discarding. Discard fluorescent tubes with extra care to ensure it does not cut anyone as it contains mercury vapour, which is extremely dangerous.

Care And Maintenance For Your Home 9. Infrastructure And Community Services 9.1 Street Lights Since early 2000, the maintenance work which include switching and repairing of faulty light, replacing damaged / knocked-down streetlight poles, is under the responsibility of the MBSA. Immediately report any streetlight that is faulty to MBSA - at Tel 5510 5811 or alternatively contact TNB at 15454 or 03-7955 7733. Please inform MBSA / TNB on the following particulars: a. Your name, address and contact telephone. b. Streetlight pole number (note: there is a pole number printed on the lower part of the street light pole by TNB for easy reference i.e. F1/1 1Y2) c. The location of the faulty streetlight (such as it is located in front of house No. 3, Jalan Pulau Angsa)

9.2 Domestic Waste Collection Healthy waste disposal habits - put your waste into garbage bags and seal it tightly. Place it into the garbage bin with fitting lid. Do not hang your garbage bags on the fencing or place it out in the open. Never throw waste into the drain or stream.

9.3 Garden Waste Collection If you have collection problem, please contact AG Premier Multiservices Sdn Bhd (the MBSA appointed contractor)

Services Department Tel: 03-3374 9759 Website :www.agpremier.com

9.4 Road Side Drain

10. Home Renovation 10.1 MBSA Approval If you intend to carry out any renovation that involves building structures, walls or plumbing, you are required to obtain approval from Building Department of MBSA. We suggest you seek professional advice such as from an Architect or any other competent professional. You can also purchase a copy of the MBSA guidebook, Buku Panduan Kerja-kerja Kecil Bangunan Untuk Dikemukakan Oleh Pemilik Bagi Kelulusan MBSA(Hand Book On Minor Building Works To Be Submitted By Owner For Approval By MBSA) and it is available from the Building Department Enquiry Counter located at

It is an offence and you may be fined if you start renovation works without approval from MBSA. If your renovation does not comply with the building by-laws and other requirements of the local authority, you will be required to demolish any renovation affected

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Jabatan Bangunan Majlis Bandaraya Shah Alam Tingkat 8, Lif A Wisma MBSA Persiaran Perbandaran 40000 Shah Alam Selangor Darul Ehsan Tel: 03-5510 5133 ext. 212, 417 Fax: 03-5513 9472

care and maintenance for your home

If you notice any stagnant water in your drain, this may be caused by blockage of debris / waste from house renovation. You may call Alarm Flora Sdn Bhd, the MBSA appointed contractor at Tel. 03-5548 8640 or call MBSA Hotline at Tel. 03 – 5510 5811, or e-mail [email protected]

Care And Maintenance For Your Home 10.2 Renovation Deposit Residents who wish to carry out renovation work (carpentry, masonry or electrical) are required to complete an application form and pay to Sunway City Sdn Bhd, a deposit of RM 1,000.00 before the renovation work can be carried out. The deposit is meant to ensure that works by the contractor shall not cause inconvenience to others during and after the completion of all works. Full deposit will be refunded upon completion of works and clearing of all construction debris. Residents shall refer to the Deed of Mutual Covenants. Payment in the form of cheque shall made payable to ‘Sunway City Sdn Bhd’ and delivered to the following address: Customer Care Office 2nd Floor, No. 4, Jalan Pulau Angsa U10/1B Sunway Alam Suria Seksyen U10 40170 Shah Alam Selangor Darul Ehsan The developer reserves the right to forfeit the deposit if the residents or contractors are found to have misbehaved and / or place their renovation debris on any part of the common property.

10.3 Waste Disposal Do not store any waste material removed from the house onto the road or road shoulder especially on the grass, around the trees and on top of the drain cover. It is strongly suggested that you (or your contractor) hire a waste bin, which can be parked on the road shoulder next to your house for the disposal of waste. Generally, waste bins are available in two sizes: 20 cubic yards 7 cubic yards

care and maintenance for your home

They may be purchased from:

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AG Premier Multiservices Sdn Bhd Selangor Service Area 2 Jalan SS 8/2, Kelana Jaya 47300 Petaling Jaya Selangor Darul Ehsan Tel : 03-3374 9759 Fax : 03-7874 8615 TollFree : 1-800-880-880 Please do not heap any waste on the road or road shoulder and to be carted away later using a small lorry. Sometimes your waste may end up on river banks or kampong road sides, which will pollute our own environment. Please help to save the earth for our future generation.

Care And Maintenance For Your Home 10.4 Structural And Plumbing Work If your renovation work requires hacking of structural elements of the building, please contact the Structural Engineer (refer to Project Information Section). If your renovation involves any change or addition to your existing plumbing work (such as discharge from washing machine, basin or sink), please ensure that all new discharge is connected to the sewer, by joining the new or altered plumbing to the existing floor traps, gully traps or manholes. Do not discharge any household water or waste particularly from sink into the your house drain or road side drain. All untreated household water and waste not only pollute our environment, any food waste will also attract cockroaches and rats to your house.

If your renovation involves the electrical or alarm systems, we suggest that you seek the service of the original sub-contractors as listed below: Suncom Electric Engineering Sdn Bhd No. 6, Jalan BK 5B/1 Bandar Kinrara 47100 Puchong Selangor Darul Ehsan Tel: 03-8062 9593

care and maintenance for your home

10.5 Electrical And Alarm

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Care And Maintenance For Your Home 11. Home Maintenance Calendar This following calender is provided as a recommended guide to support your efforts in maintaining your property:

No

Item

Month

care and maintenance for your home

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

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A

Kitchen & Sanitary Fittings & Fixtures

1

Long bath / Jacuzzi (‘Cultured Marble’ Type, Non-Ceramic Non-Enamel Ware)

2

Vanity top wash basin (‘Cultured Marble’ Type, Non-Ceramic Non-Enamel Ware)

3

Ceramic wash basin (Ceramic Type)

4

Kitchen sink outlet S-bend

5

Floor trap

6

Shower rose

7

Solar water heater panel & tank

8

Cold water tank

9

House water filter

B

Floor (External)

1

Imprint concrete

2

Lawns and grass

C

Floor (Internal)

1

Parquet / Timber strip flooring

2

Timber flooring in front of bathroom (Easily Wet Area)

D

Roof

1

Gutter

2

Roof tiles and sisalations (Aluminium Foil)

E

Door & Window

1

Hinges / Lockset

F

Curtain & Cushion Fabrics

1

Curtain / Cushion fabrics

2

Photo + picture frames

G

Miscellaneous

1

Auto-gate

2

Alarm system

3

Air-conditioner cooling fins condensed water draining pipe

13

SECTION Section

crime prevention

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Crime Prevention

Section 3

CRIME PREVENTION

Crime Prevention 1. Beware Of Burglary And Robbery 1.1 Know Your Surroundings And The Nearest Police Station Know the telephone number of the nearest police station and make the number easily accessible to all the authorized personnel.

1.2 Consider To Invest In The Followings • • •

Invest in good locks and strong bolts for all outside doors, keep your keys at safe areas but easily accessible by the authorized personnel. Have a door viewer fixed to your front door. Ensure your premise and its assets are adequately insured.

1.3 Before You Leave The Premise • •

Fasten and secure all windows, doors and grilles. Activate the alarm, if any.

1.4 Before You Go To Bed • • • •

Fasten and secure all windows, doors and gates. Activate the alarm. Switch on the external or garden lights and some internal lights. Report any malfunctioning street lightings to the relevant authorities. Concrete poles belong to TNB and metal poles belong to MBSA.

1.5 Do Not Attract Burglars And Robbers • • • •

Avoid keeping excessive valuable items in your house. Do not over-expose your jewellery or valuable items. Do not leave ladders or tools outside the house. Do not leave hidden keys outside, the house burglars will know where to find them.

1.6 Always Pay Attention To Your Surroundings Ensure that there are no strangers following you on your journey home. Note down the car type, the colour and the registration number. If necessary, drive to the nearest police station if you have been followed by a strange car for a long distance.

•

Watch out for any strange figures loitering in your area and notice his features such as height, shape of face, hair style, races, skin colour, nose, eye and etc. Call the police for help if necessary.

1.7 Going Away During Festive Seasons When you plan to go away during festive seasons or go for a long vacation, we advise that you take the proper precautions so that you can have peace of mind and enjoy your break while you are away:

• Inform Your Neighbours

Please inform your neighbours of the duration that you will be away so that they can keep an eye on your property.

• Security Alarm System

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If you intend to activate the alarm system when you are away, we suggest that you give the house keys to your relatives staying nearby or neighbours and inform them of your alarm system PIN number. We advise that you reset your alarm system to a temporary number before giving it to them. Your neighbours or relatives can assist you to shut down the alarm system if there is any false alarm.

crime prevention

•

Care And Maintenance For Your Home • Internal And External Lighting

It is advisable to install timers so that the lighting can be on and off in accordance with the pre set time so that it will not gives any sign to the outsiders that the house is unoccupied. If the timer is not installed, you may want to ask your neighbour to switch on the lights at specific time. You may also want to turn on the table lamp and let it on for the duration that you are away.

• Garden Tools

The garden tools should be properly kept in a safe place as they can be used by the burglar as instruments to break into the house.

• Stop Newspaper Deliveries

Stop any newspaper delivery. Uncollected items indicate that the house is unoccupied.

• Refuse Bin

Put away your refuse bin and do not keep them in the refuse chamber as the garbage collector will leave them outside after collecting the garbage. Ask your neighbour to close the refuse chamber door so that burglars will not notice that the house is unoccupied.

• Garden

You may want to ask your neighbour to assist you to water the plants.

• Inform The Guard

Inform the guard of your absence so that they will stop the entry of suspicious visitors who intend to go to your house.

• Pet / Dog / Cat

Remember to make arrangements to send your pets for caring services when you are away.

• Others

Remember to do the followings: - pull out all electrical plugs from the wall sockets. - disconnect the cooker from your gas supply.

2. Road Safety - Robbery Prevention And Survival Tips You have a responsibility to yourself, your family and passengers to ensure that everyone is safe. Robbers are desperate people who are also frightened and anxious. Further, they're often under the influence of drugs or alcohol. Desperation, intoxication and weapons make a volatile combination. Below are some tips on how to prevent a robbery should one occur when you are on the road or reaching home.

crime prevention

2.1 Before You Leave Home

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• • • • •

Please ensure your house doors and windows are locked. Leave safety/ emergency instructions to anyone who stays behind. Leave your motion detector lights, car porch and garden lights on should you plan to return home late at night. Write down licence numbers of suspicious vehicles parked near your home and call the police if necessary. When you enter your car, lock all doors and roll up the windows. Start your car engine immediately.

2.2 Whilst On The Road • • • • • •

Avoid repetitious travel patterns or habits. Be observant. Stay alert and be aware of your surroundings, especially at intersections and at traffic lights. If you suspect you are being trailed, don't drive home or get out. Drive to the nearest police station or open shop areas for help. Try to write down the vehicle licence number, description of the car and persons following you. If your car is knocked at the back, and if you are suspicious, do not stop to inspect. Note the type and registration number of the vehicle (and description of driver, if possible), and drive immediately to the police station or some shops that you are familiar with before you stop. If someone tries to get in your car - drive away quickly. Never pick up hitchhikers or strangers.

Crime Prevention 2.3 On Reaching Home Or Your Destination • • • • • • •

Be observant. Make sure no vehicles are trailing behind you. Watch out for cars or motorbikes parked near your home especially if the cars are tinted. Be mindful of cars filled with two to four well-built men. If there are children and women in the car, chances are they are not dangerous. Write down the licence number and description of suspicious vehicles. Note the number and description of people inside. If in doubt, do not stop but drive to the nearest police station. On reaching your car porch, do not get down in a hurry. Close your porch gate first with your remote control before anyone gets down from the car. If you arrive home and your door is opened or things appear to be out of place, don't go into your home. Leave and call the police.

2.4 When You Are Confronted • • • • • • • •

Try to stay calm. Don't make any sudden movements to surprise or upset the robber. Do exactly as you are told. DO NOT RESIST! Tell the robber about anything that might surprise him, such as someone who is expected to arrive soon. If you have to move to get things or go to toilet, tell the robber what you are going to do and why. Try to remember the look of the robber so you can describe him later. Don't be a hero. It's better to lose your money than your life. Note his direction of travel when he leaves. Try to get a description of his vehicle.

2.5 What To Do After A Robbery • • • • • • •

Call the police immediately, even if you have already activated the alarm. (Emergency number: Fixed line phone - 999 or mobile phone – 112) Ask all witnesses to stay until police arrives. Do not touch anything that the robber may have touched. Secure areas where the robber moved. Step outside when the police arrive so that they will know the robber is gone and you are safe. Try to recall as much as you can about the robber's appearance, speech and mannerisms. Make notes. Let the police answer inquiries from the news media. Do not discuss the amount of money or valuables taken with anyone other than the police.

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4

SECTION

environmental watch

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Environmental Watch

Section 4

ENVIRONMENTAL WATCH

Environmental Watch 1. Community Health 1.1 Dengue Fever Introduction

Dengue fever is a dangerous type of disease caused by the dengue virus. Only the Aedes mosquito can inflict this disease. To date, there is no specified treatment for this condition. Thus, the prevention of dengue still remains as the best solution.

Symptoms • • • • • • •

A sudden and continuous fever condition Rashes on the body Constant or throbbing pains in the bones, muscles, joints, eyes and head Bleeding from the skin, nose and mouth Lost appetite Vomiting Abdominal pain

Characteristics Of The Aedes Mosquito

• • • •

The Aedes mosquito is easily recognised by the black and white stripes on its legs. It usually attacks in the daytime. It breeds in clear, stagnant water. It breeds both inside and outside the house – in flower pots, vases, water tanks, ponds, discarded tyres, gutters and other water containers.

Where The Aedes Mosquito Breeds Inside The Premise

• •

Pails/buckets Water tanks

Where The Aedes Mosquito Breeds Outside The Premise

• • • • • • •

Discarded Tyres Coconut Shells Bottles and broken glasses Gutters Pails Banana Trees Yam Plant

• • •

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• • •

Check gutters weekly and clear them of leaves and any of the debris etc which may block the water flow. Add two teaspoons of salt to every ant trap to prevent mosquitoes from breeding. Rear fish like guppies and climbing perches (ikan puyu) in big water tanks. These fish feed on mosquito larvae. Add larvaecide (following instructions) into all water containers once every 3 months. Change the water in tanks, vases and pots weekly. Clean these containers thoroughly before refilling with fresh water. Discard water collected in flowerpots weekly. Clean these containers thoroughly before refilling with fresh water. Discard water collected in flowerpot trays every week. Clean these trays thoroughly to remove mosquito larvae. Cover all water containers tightly to prevent Aedes mosquitoes from laying larvae. Throw or bury all unwanted containers.

environmental watch

Prevent Aedes Mosquitoes From Breeding

• • •

Environmental Watch Incubation Period of the Aedes Mosquito

The incubation period of the Aedes Mosquito is only ONE WEEK.

Egg Adult Mosquito

ONE WEEK

Larva

Pupa

How Dengue Fever Spreads The Aedes mosquito now carries the dengue virus in its body The Aedes mosquito bites a dengue patient

ONE WEEK

This Aedes mosquito then bites a healthy person, infecting this person with the dengue virus

The dengue virus multiplies in the infected person

You Will Be Fined!

environmental watch

If any part of your premise is found to be a mosquito-breeding ground, you will be fined. Under the rules and regulations of the Akta Pemusnahan Serangga Pembawa Penyakit (Act), 1975 you can be:

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FOR FIRST OFFENCE a. Fined up to RM1,000.00 b. Or imprisoned up to 3 months c. Or both

FOR SECOND OFFENCE OR MORE a. Fined up to RM2,000.00 b. Or imprisoned up to 1 year c. Or both

Our Advice

If you are in doubt: a. Bring the suspected victim for medical attention, immediately. b. Contact Jabatan Kesihatan MBSA for fogging exercise and thorough inspection of the whole neighbourhood. Unit Kawalan Penyakit Bawaan Vektor, Jabatan Perkhidmatan Bandar Tingkat 4 & 17, Lif A Wisma MBSA Persiaran Perbandaran 40000 Shah Alam Selangor Darul Ehsan Tel: 03-5510 5133 ext. 275, 306 c. Inform your neighbours.

Environmental Watch 2. Environment 2.1 Landscape In choosing to play an active role in the perpetuation of our natural tropical paradise, we have created a welllandscaped environment not only to preserve our natural resources but to help make Sunway Alam Suria a pleasant place to come home to. We therefore seek your cooperation to maintain and upkeep the greenery of the plants and turfed areas throughout the residential development. Residents are advised not to litter or discard any unwanted materials on to these areas, damage or remove the plants. All trees at road shoulder and parks are planted by Developer on behalf of Majlis Perbandaran Shah Alam (MBSA). The residents are prohibited to cut down any trees at public areas as stated in Town and Country Planning Act 1976 (Act 172). Any cutting and removal of trees will be fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding six months or to both. To made the following complains and request for landscape services to and from MBSA as stated below: 1) 2) 3) 4) 5)

Cutting and removal of trees by neighbours To prune road shoulder and park trees Treatment to disease or unhealthy trees Vandalised and defective playground facilities, equipments and lightings Cleanness and cleaning of park rubbish

The contact shall be as follows: Wisma MBSA Majlis Perbandaran Shah Ålam Tingkat 1, Wisma MBSA Persiaran Perbandaran 40000 Shah Alam Selangor Darul Ehsan Tel : 603-5510 5133 Fax : 603-5510 8010 Email : [email protected] Hotline Aduan : 1 800 88 4477 Talian Bilik Gerakan Aduan : 603-5510 5461 / 5513 0878 Aduan Online : [email protected]

All children below the age of 12 must be accompanied by an adult who shall be responsible for their conduct and safety. The playground equipment is provided for the safety, comfort and convenience of all users and therefore must not be damaged or removed.

environmental watch

2.2 Playground

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Environmental Watch 2.3 Cleanliness In order to maintain the cleanliness of the neighbourhood as well as ensure a healthy environment and lifestyle, it would be prudent for all residents to cultivate a habit of: •

Not leaving unwanted rubbish either in your compound, back yard, back lane or area surrounding your residence. This would make the area untidy and attract stray dogs, cats, flies, etc.

•

Not throwing rubbish into the drains as this would only serve to clog up the drains. Ultimately, the drains would serve as a breeding place for the insects, which may lead to outbreaks of undesired diseases such as dengue fever.

•

Not openly burning rubbish at any time of the day as this would pollute the environment. Please report any open burning to: Department of Environment Ministry of Natural Resource and Environment Level 7, Block C4, Parcel C Pusat Pentadbiran Kerajaan Persekutuan, Putrajaya Tel (General line) : 03-8885 8000 Complaint line / Operations : 03-8889 1972

3. Rearing Of Dogs Dogs are nice animals to have around the house be it as guard dog to look after your properties or nice to cuddle as pets especially to children. However dogs can also be a nuisance to fellow residents. Some of their natural habits could be offensive to other people especially their constant barking and also littering of faeces and urine which are very unhygienic and produce unpleasant odor. The development has been enhanced with landscaping. The roadside landscaping may have been further improved by residents who enjoy gardening. They would object to having their house frontages and sides littered with dog faeces and urine as both waste easily kills the vegetation. In order to maintain good neighbourliness amongst the residents, it is recommended that the following conduct be practised.

environmental watch

1. Keep your dog within your house compound only and never allow it to run loose beyond your house compound.

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2. When taking your dog for a walk, ensure that it is always on a leash, and do not stop at your neighbours’ frontages / sides for the dog to ease itself. Walk your dog as far as possible away from the residential areas. It is advisable to bring along a scoop and plastic bag to pick up the faeces. Should you be keeping or thinking / contemplating to keep a dog, please do consider your neighbours’ feelings. It is also compulsory to apply for a dog licence from MPSA.

3.1 Application For Dog License: •

Dog licences can be obtained from: Jabatan Pelesenan & Penjaja Majlis Bandaraya Shah Alam Tingkat 13, Lif A Wisma MBSA Persiaran Perbandaran 40000 Shah Alam Selangor Darul Ehsan Tel : 03-5510 5133 ext 246, 384, 403, 408, 484, 485, 486

Environmental Watch • • •

Payment for the dog license is RM 10.00 per year and the license will be issued on the same day Renewal of licence has to be done before 31st January of each year Actions could be taken by MBSA for not having a dog licence : - Fined up to RM 300.00 - Charged in court, fine up to RM 2000 or jail not more than a year or both - Dogs caught without a license may be put to sleep

Total numbers of dogs allowed NO.

TYPE OF BUILDING

TOTAL NO. OF DOGS

I II III IV V

Bungalow Double Storey House Corner Lot Terrace House Intermediate Terrace House Condo / Apartment

2 2 2 Not allowed Not Allowed

4. Waste Collection 4.1 Healthy Household Waste Disposal The contractor appointed by MBSA for all waste collection is AG Premier Multiservices Sdn Bhd. The collection days are as follows: Kitchen Waste: 3 Times a week Garden Waste: Once a month If you encounter any collection problems, please contact a. Jabatan Perkhidmatan Bandar, MBSA Tel: 03-5510 5133 ext. 239, 451, 461 e-mail: [email protected] b. AG Premier Multiservices Sdn Bhd, Customer Service Department Tel: 03-3374 9759 Website: www.agpremier.com.

4.2 Kitchen Waste Disposal Habits Put your waste into garbage bags and seal it tightly. Place it into the garbage bin with a fitting lid. If garbage bags are not properly sealed, kitchen waste or food may drop onto the road during collection. This will attract dogs, cats, rats and cockroaches (who will feed on them) to your neighbourhood. The presence of rats will in turn attract snakes.

•

Do not hang your garbage bags on the fencing or place them out in the open. Never throw any waste into your house internal drain or the roadside drain.

•

Do not put wet kitchen waste or food into the garbage bags. Use a strainer to drain away liquids before putting them into garbage bags.

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The garbage collection truck often compacts the garbage on the road. If our kitchen waste has excessive liquid, the compaction will discharge the liquid onto the road. The liquid discharge will not only stain the roads, it will produce a foul stench for days, pose a health hazard to children playing outside their homes and residents doing their morning and evening walks and attract flies.

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•

Environmental Watch 4.3 Garden Waste Collection Prune your plants, shrubs or ground covers and mow your grass at the weekend before the collection week (1st and 3rd week). This is to avoid piling your garden waste outside your home for a long period of time. If you have a gardener, advise him of this timetable. Please bundle all big branches together with a raffia string or place them in a big plastic bag. AG Premier Multiservices Sdn Bhd will only collect the garden waste placed in front of your home and NOT on the side of your home (for corner or end lot house), road junctions or corners. Place your garden waste in front of your home on Monday or Tuesday, as collection could sometimes be slightly earlier.

4.4 Bulky Item Bulky items such, as broken chairs, fridge and television sets are not collected on normal schedules. Please contact AG Premier Multiservices Sdn Bhd which provides the disposal services at a minimum fee.

4.5 Illegal Dumping If you notice any illegal dumping, please inform AG Premier Multiservices Sdn Bhd. Your help in keeping our neighbourhood clean is greatly appreciated. In order to maintain the cleanliness of the surrounding environment, it would be prudent for all owners to cultivate a habit of: •

Not leaving unwanted rubbish either in your back lane or area surrounding your building. This would make the area untidy and attract stray dogs, cats, flies, etc.

•

Not throwing rubbish into the drains as this would only serve to clog up the drains. Ultimately, the drains would serve as a breeding place for insects, which may lead to outbreaks of undesired diseases such as dengue fever.

•

Not openly burning rubbish at any time of the day as this would pollute the environment.

•

If you notice any illegal dumping, please inform AG Premier Multiservices Sdn Bhd.

environmental watch

5. Sustainable Living Tips

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Saving Energy

• • • •

Turn off all lights, air-conditioners and any other electrical appliances when not in use. Use energy-efficient lighting appliances and fittings. Use fans and open windows for cross ventilation and insulation to cool your home. It is advisable to unplug electrical appliances from the wall sockets when not in use as the electric flow is still active even though the socket switch is off.

Transportation

• • •

Walk, cycle or use public transportation options where available. If you drive, car pool with friends or co-workers. Consider buying a fuel efficient car and service it regularly.

Environmental Watch Waste Management

• • • • • • •

Use a reusable bag when shopping. Cut down on plastic bag usage. Donate unwanted items to charities. Use compost systems for food scraps and garden wastes. Correctly dispose of household hazardous wastes and batteries. Do not litter or discharge wastes into the waterways and surroundings. Recycle where possible.

Water Usage

• • • •

Reduce wasteful water usage by having shorter shower and turning off taps while brushing teeth. Fix any faulty plumbing and install water wise showers and taps. Consider switching to water efficient appliances. Use a bucket when washing your car.

Lifestyle Choices

• • • • • • • •

Change to a healthier diet and lifestyle. Exercise regularly by picking up a sport. Get to know your neighbours. Visit your health practitioner for regular check-ups. When you can, purchase locally made goods and produce. Think before you buy and buy only what you need. Make your own non-toxic cleaning products. Pay bills online and cancel paper statements to reduce paper usage.

Love Our Community’s Environment

• • • • •

Join in gotong royong activities. Report any illegal dumping or open burning activities. Report any illegal logging, mining or destruction of the natural environment. Enjoy the natural environment and recreational areas through healthy activities such as walking, jogging, hiking, etc. Be responsible to preserve the local flora and fauna.

Saving Our Trees

The following actions will contribute greatly to the effort of saving our trees and greening our environment:

STOP PRINTED BANK STATEMENTS If everyone of us cancelled the monthly paper bank statements and opted for online bank statements; the money saved for printing, postages & papers can build one public library every year. RECYCLE NEWSPAPERS There are 5 million newspaper (20,000 trees) printed each day in Malaysia, where 3.5 million or about 69% of them will be thrown away. Recycling just 30% of our daily newspapers would save more than 60,000 trees every week. DONATE OLD MAGAZINES AND SCHOOL BOOKS Consider donating old magazines to shelters, old folk homes, nursing homes and hospitals; and school books to neighbours, school and poorer families.

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SEND EMAILS INSTEAD OF PRINTED LETTERS By doing this, we can also save on postal and printing costs.

environmental watch

PAY BILLS ONLINE By estimation; if all households in Malaysia paid their bills online we'd save 1.5 million trees every year thus reducing up to 176 million tons of carbon dioxide and other greenhouse gases, and 144 million pounds of solid waste.

5

SECTION

Section 5

ATTACHMENTS

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Attachments

Attachment 1 - Location Map Attachment 2 - Address Plan Attachment 3 - Customer Care Form

attachments

Attached please find:

Attachments 1. LOCATION MAP KLCC Sunway Pyramid Bukit Jelutong Kota Damansara The Curve Subang Airport

LEGEND Shopping Sunway Project Golf Institutes of Higher Learning

GPS coordinates N3°08’11.45” E101°29’53.03”

From KL / Ipoh

From Batu Arang

Jalan Sungai Buloh BANDAR PINGGIRAN SUBANG ansara - Shah Alam Expressway (DASH) Monterez Golf & Country Club

SUNWAY KAYANGAN

GUTHRIE

Proposed Da m

CORRIDOR

From Rawang

Sunway Sunway Giza Nexis

PUSAT PERDAGANGAN SUBANG PERMAI

Persiaran Surian

Persiaran Gerbang Utama

Jalan Subang

Hicom-Glenmarie Industrial Park Persiaran Kerjaya Temasya Industrial Park Batu Tiga Toll TAMAN BATU TIGA

From Batu Tiga

ARA DAMANSARA

PETALING JAYA

KELANA JAYA Negara Subang Golf Club FEDERAL HIGHWAY BANDAR Empire Subang SUNWAY Subang Parade NPE

SUBANG JAYA

Sunway Pyramid

From PJ / KL

From Jalan Pantai / Sungai Besi

attachments

From KLIA

ELITE HIGHWAY

Tesco Extra

FEDERAL HIGHWAY From Klang

Lapangan Terbang Subang

NSTP TAMAN TTDI JAYA

NKVE

Giant

NKVE Glenmarie Golf & Country Club

BUKIT JELUTONG BUSINESS AND TECHNOLOGY CENTRE

From Klang KGSAAS

Saujana Golf & Country Club

Jalan

Shah Alam Toll

GUTHRIE CORRIDOR

Guthrie Golf Academy Pitch & Putt Course

One Utama

Tropicana Golf & Country Club

EXIT 3506

To Bukit Jelutong

From LDP

TV3

NKVE

Subang Airport

Guthrie Toll

Shah Alam Stadium

SUNWAY DAMANSARA

Sri Selangor Golf Club

UiTM Campus

SHAH ALAM

From Sungai Buloh / Damansara / KL Jalan Sungai Buloh MUTIARA DAMANSARA Penchala Link Tesco The Curve IPC

KOTA DAMANSARA

Jalan Batu Arang

BUKIT JELUTONG

31.0KM 19.6KM 8.5KM 16.8KM 20.7KM 15.3KM

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Attachments 2. ADDRESS PLAN LEGEND

N

TYPE A STANDARD UNIT

TYPE B END UNIT

TYPE C CORNER UNIT

FUTURE PHASE

BLOCK I

PHASE 1Biii

BLOCK H

BLOCK H

BLOCK G

PHASE 1Biii

BLOCK I

BLOCK G

PHASE

1B

PHASE 1Biii

BLOCK F

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BLOCK H

BLOCK G

BLOCK F

PHASE

84

BLOCK I

1A

Attachments 3. CUSTOMER CARE FORM

Date : Feedback No. : CCF No. :

SUNWAY ALAM SURIA PROPERTY AND CONTACT INFORMATION Property Name

House Add.

Owner Name Contact Tel No.

E-mail

Contact Name Contact Tel No.

E-mail

Note: Please provide at least one contact number and an email address for us to response to you on the status.

BUILDING DEFECT LIST No.

Defect Description

Defect Location

1. 2. 3. 4. 5. 6. 7. 8.

COMMENTS

FOR CUSTOMER CARE OFFICER Attended By

Sign:

Date:

No. of Keys Received

Name:

Contact No:

System Entry Date

Sign:

Date:

No. of Keys Received

Name:

Contact No:

System Entry Date

Confirmed By (Contractor):

Verified By (CCO):

Expected Completion Date / Days And Remark (if any):

Received By

Actual Completion Date:

I / We hereby confirm that all of the above defects have been rectified to my / our satisfaction: Sign-Off By

Sign:

Date:

No. of Keys Returned

Name:

Contact No:

System Entry Date

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FOR CUSTOMER

attachments

FOR CONTRACTOR