Stress levels of employees in BPO industry.doc

STRESS LEVELS OF EMPLOYEES IN BPO INDUSTRY AND COPING MECHANISMS (A study of factors causing stress and its coping mechanisms)

Submitted to:- Prof.Nitin Vazirani By Group 3

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EXECUTIVE SUMMARY

This report talks about the BPO industry which is an eye candy for many youngsters who are in need of a job with less effort and more rewards. A Business process outsourcing is often considered as a place for quick employment, lucrative and most importantly its work culture. The BPO is also known for its stressful work environment. This report talks about what causes stress to the employees and after effects of stress on their health This report talks about the factors which causes stress and the methods by which one can overcome stress. Stress can be mitigated at two levels one at organization level and another at individual level. The report studies the efforts which an individual and an organization should take so as to develop a foolproof coping mechanism which will reduce the attrition rate in BPO industry. Stress degrades the quality of work and BPO is directly related to productivity, more the stress less the productivity. The crux of this report is the factors which cause stress and the methods which can be used to mitigate stress. The study says who faces more stress in an BPO organization i.e. male or female and also elaborates factors which causes stress and what type of coping mechanisms can be effective , what all can be done to reduce stress levels in an organization and make it stress free and pleasant to work. This report also studies the health issues caused by stress and studies the behavior of employees through which there stress levels can be measured and can be concluded that they are stressed.

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TABLE OF CONTENTS

SR. NO 1 2 3 4 5 6 7 8 9 10 11 12

TOPIC INTRODUCTION CAUSES OF STRESS COPING MECHANISMS OBJECTIVE OF STUDY RESEARCH METHODOLOGY LITERATURE REVIEW CONCEPTUAL MODELS STATISTICAL ANALYSIS FINDINGS RECOMMENDATION CONCLUSION APPENDIX

PAGE NO. 4 5 6 7 8 8 13 16 25 26 28 29

• INTRODUCTION:Stress typically describes a negative concept that can have an impact on one’s mental and physical well-being, but it is unclear what exactly defines stress and whether or not stress is a 3| Page

cause, an effect, or the process connecting the two. With organisms as complex as humans, stress can take on entirely concrete or abstract meanings with highly subjective qualities, satisfying definitions of both cause and effect in ways that can be both tangible and intangible.

 Symptoms Signs of stress may be cognitive, emotional, physical, or behavioral.

1. Cognitive symptoms  Inability to concentrate  Poor judgment  Pessimistic approach or thoughts

2. Emotional symptoms  Moodiness  Irritability or short temper  Sense of loneliness and isolation  Depression or general unhappiness

3. Physical symptoms  Aches and pains  Diarrhea or constipation  Nausea, dizziness  Chest pain, rapid heartbeat  Frequent colds

4. Behavioral symptoms  Eating more or less  Sleeping too much or too little  Using alcohol, cigarettes, or drugs to relax 4| Page

 Nervous habits (e.g. nail biting, pacing)

• Causes of stress Stress is usually caused by too much pressure being put on us by others — or in some cases by ourselves — and if stress is left unchecked, it can lead to an inability to function effectively and cope under pressure.  Not having enough time: Frequently you can be running around all day trying to balance all your tasks at work and at home, yet still not manage to tick everything off your list. Sometimes this can be due to the demands that are placed upon you being unrealistic, but often it simply comes down to poor time management and not setting your priorities.  Unhealthy lifestyle: While some people might adopt an unhealthy lifestyle due to lack of time — for example by turning to fast food because they haven’t time to eat properly — others may have an unhealthy lifestyle because they are already stressed — for example by turning to smoking as coping mechanisms. Whatever the reason, an unhealthy lifestyle can reduce your ability to cope with stress, and in some circumstances it may actually increase your stress levels.  Conflicts in the workplace: If relationships are strained at home or in the workplace, then it’s more than likely that you’ll be stressed about them. Conflicts might occur due to disagreements about how things should be done — and so you might feel that you have to stand your ground to make progress — but ultimately a lot of hot air will only contribute to your stress levels. Lack of participation in decision making: Some people don’t have the ability to accept things as they are or realize that certain situations are out of their control. If you try to change something that you really can’t 5| Page

change, then you’ll just be creating unnecessary stress that you can do without. Plus, all that time spent stressing about it means you’ll be unable to concentrate on the other things that you could be doing — which may make you even more stressed.

• Coping Mechanisms Responses to stress include adaptation, psychological coping such as stress management, anxiety, and depression. Over the long term, distress can lead to diminished health and/or increased propensity to illness; to avoid this, stress must be managed. Stress management encompasses techniques intended to equip a person with effective coping mechanisms for dealing with psychological stress, with stress defined as a person's physiological response to an internal or external stimulus that triggers the fight-or-flight response. Stress management is effective when a person uses strategies to cope with or alter stressful situations. There are several ways of coping with stress such as controlling the source of stress or learning to set limits and to say "no" to some of the demands that bosses or family members may make. Coping is thus expending conscious effort to solve personal and interpersonal problems, and seeking to master, minimize or tolerate stress or conflict the term coping generally refers to adaptive or constructive coping strategies, i.e., the strategies reduce stress levels  Good Interpersonal Relationships: Interpersonal relationships are important attributes in maintaining a positive business atmosphere. Without these skills, relations inside a business become hostile, resulting in workplace dissatisfaction.  Relaxation Techniques: For many of us, relaxation means zoning out in front of the TV at the end of a stressful day. But this does little to reduce the damaging effects of stress. To effectively combat

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stress, we need to activate the body's natural relaxation response. You can do this by practicing relaxation techniques such as deep breathing, meditation, rhythmic exercise, and yoga. Fitting these activities into your life can help reduce everyday stress and boost your energy and mood.

 Healthy Lifestyle: Having a healthy diet, doing regular exercise, and getting enough sleep means that your body will be able to cope with the stress that is thrown your way. Exercise in particular can be great for stress relief — especially if it involves taking your stress out on a ball or other inanimate object! Also, by knowing you’re leading a healthy lifestyle, you’ll be in a more positive frame of mind and will be better able to cope.

 Home & Work Boundaries: Work while you work, play while you play is a common saying we might have come across, the same applies for coping up with stress, it is seen that people who are stressed are not able to manage their work and their personal life, so proper balance must be maintained so that the can restricted their work stress at workplace and not carry it to their home. If proper boundaries are set then there will not be any role ambiguity and stress will be reduced to a certain extent.

• OBJECTIVE OF STUDY :1. To study and understand factors causing stress and various coping mechanisms 2. To understand how effective the coping mechanisms are which are implemented in the organization’s 3. To compare the stress levels of male and female in a BPO industry 7| Page

• RESEARCH METHODOLOGY : Primary data collection: It was done through a detailed questionnaire in which: 1. The first two questions asked about their work timings. 2. The next question enquired about their working hours. 3. Ques.5-6 asked about their holidays, leaves and their types of leaves. 4. Through ques. 7 we tried to figure out how kind of what critical habituations they have due to stress. 5. Ques. 8 gave a clear picture about the reasons of stress. 8| Page

6.

Then we analyzed their lifestyles through ques.9-10.

7. Ques.11 asked about the coping mechanisms which they take to nullify stress. 8. Ques. 12 checked their anger levels. 9. Ques. 13 asked what health issues they suffer. 10. The last ques.14 asked to what extent the programs are helpful.

 Secondary data collection: 1. A lot of references where taken through internet. 2.

Literature review.

• LITERATURE REVIEW:1. BY BPO WATCH DESK; 1ST JANUARY, 2009, “HOW TO TACKLE STRESS?” Review: - The above article talks about how stress can have drastic effects on the employee, it talks about Vanishree a BPO employee and how her behavior changed due to BOSS (Burn out stress syndrome). The Article also states that after sometime the body is not able to cope up with the amount of stress level prevalent in the organization and it starts to give indicators in the form of overweight, depression, hyper sensitivity psychosomatic illnesses like diabetes, hypertension etc., and other nervous disorders . These were the problems faced by employees in the BPO. The organization faces the problem in the form of sick leave, labor absenteeism also the organization fails to create a suitable atmosphere for the employees and in turn the employees lose the drive to work.

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The solution that this article says is “Regular free health checkups for the employees, make the employees aware of RIGHT EATING and RIGHT SLEEPING”.

2. By Mint journal, “Long working hours, travel time add to stress of BPO staff” Review: - This article says that, there are many factors that cause stress at work, they are health issues, travel time, insufficient holidays, sleep disorders, digestive disorders and eye sight problems. Also many companies who are facing the problem of employee absenteeism have found out that the employees are not induced by compensation package (CTC) or any other thing, only thing that drives the need for an employee to work was the job satisfaction. Also this article says one of the ways to achieve job satisfaction was employee encouragement and engagement. Many Big Elephants of BPO sector are facing the same problem of stress and are creating new methods to tackle stress and increase the productivity of the Firm

3. By Sonali pathak and Dr. Anil Sari ,Manav Rachna International University Faridabad, Haryana, “Management of Stress among Women Employees in a BPO” Review: - The concerned article concentrates on the stress caused to employees in a BPO especially women. The article gives a basic idea about the working of a BPO industry and also gives a brief description about the term ‘stress’. It tells us a very interesting fact that stress is a part not only a part of human life but that also of animals. Animals also are affected by stress in various ways. As this article concentrates only on stress management for women working at the BPO it tells us that one of the major causes of stress for women is that her responsibilities are divided in two major parts. First of the two is ‘house’ and the second being ‘work’. Some of the major stress generators of stress for women are stated as wrong prejudice about BPO, gender discrimination, security problems etc. To name a few in details one of the key reasons that stress women a BPO job is the acceptance of society. Due to either late night 10 | P a g e

working hours or night shifts the women get a non-conventional status in the society. The transportation and security also causes worry for the women which ultimately leads to stress as safety of women is very important. Another stress creator for women is the gender discrimination done at workplace. Apart from all this there is one more element that causes stress among women and that is the invisible barrier created in the minds of the women due to the male dominating society

4. Chhavi Dang, ET Apr 3, 2006, “BPOs help staff cope with stress” Review: From the above article it is evident that how stress affects the productivity of the organization and how the health of the employees get affected due to irregular work hours and from this article we can understand that how the organization is also trying to help the employees to tackle stress and help them to work to their full capacity. This article states different ways by which the employee stress can be handled , few of them are :- organizing picnics , organizing events for the employees such as sports events and Road shows , Giving them GEM (Go for extra mile award) to keep them motivated . Also organize informal environment structure so as to make the employees comfortable with the senior management.

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5. By

Jerome

&

Robert

Xavier

(www.scrib.com)

,“EMPLOYEES

EXPERIENCING STRESS AT WORK” Review:- The above article talks about, how the employees are put under stress and how do the employees manage it. The workplaces are organized in ways that weaken employee autonomy and enhance the potential for management control, and "a loss of control is generally understood to be an important indicator of work-related stress". Also, if there is too much of stress in an organization, their output can be affected. There are two types of stress: positive and negative stress Positive stress will help you improve your management skills whereas negative skills may demotivate oneself. It is also important to have HR professionals in an organization. They act as backbones and help you simplify your goals. Employees can be encouraged by organizing ‘Young Leader” wherein a group of 2-3 would work together on a project and the management will decide about the result. BPO’s should be taken as serious jobs in India. This will reduce employee dissatisfaction. Thus they would continue their work for a longer period. Other provisions such as complaint desk, fun at work, career counseling, incentives, and clubs should be provided to the employees. This would keep their motivation high. The best way to cope with unhealthy stress is to recognize when one’s stress levels are building. The need of the hour is to work together towards it rather than playing the blame game.

6. N Kathirvel (2008) A Study on Stress among Employees Working in BPOs Review: This study shows that the BPO industry is dependent on knowledge workers, they may be considered as the 'raw material' of the industry. Hence, any dilution in the quality of the workforce will result in many operational hitches in the industry. While there are several problems that affect the workforce in the BPO industry, stress has emerged as the most significant problem, causing the employees to underperform and thereby leading to productivity loss. This study takes a close look at the stress related issues facing the employees working in various BPO companies and analyzes the factors responsible for the same 12 | P a g e

7. By TOI 27th August 2006 Stress Level In an BPO and Ways to Cope with it Review: - This article talks about •

Reasons for Stress:-

1. Frequent Night Shifts 2. Constant handling of Rude / Unfriendly Customers 3. Drastic fall in Sleep 4. Diet Disorders 5. Chronic & Unexplained neck or body aches 6. Severe Gastric Disorders 7. Program Launched to Cope up with Work stress are :8. Stop the Boss –Refresh , relax, restart

•

Methods used to Reduce stress:-

1. Anti-stress Ball 2. Anti-stress chain 3. Anti-stress herbal tea 4. Pamphlets for stress reliving and Yoga exercises 5. Soft-tone songs 6. Counseling regarding balancing work like, love life and family related problems, deaddiction etc.

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•

CONCEPTUAL MODELS:-

1. Selye, Hans 1956 The Stress of Life. New York: McGraw-Hill :- Dr. Hans was an endocrinologist , He studied that there was a pattern to stress , he named that pattern as “stereotypical response pattern” –it means that our body shows some type of response to stress which can be measured in 3 ways:a. Alarm stage :- In this stage the body gives initial warnings about stress its facing such as extreme emotions , depression and fatigue b. Resistance stage:- In this stage body tries to combat the stress its facing c. Exhaustion:- The capability to fight stress is exhausted and there is a irreparable tissue damage He called this “General adaptive syndrome” GAS

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DIAGRAMATIC REPRESENTATION OF GAS

2. Benson,

Herbert.

1976.

Steps

to

elicit

the

relaxation

response.

RelaxationResponse.org. From The Relaxation Response. Harper Torch.:- According to Dr.Benson in his book “Steps to elicit the relaxation response” he said that stress can be mitigated with the help of meditation , he further says that when a person is stressed his oxygen levels go up , his heart beat increases and the metabolic activity increases which leads to many problems , He further says that during meditation the oxygen intake goes down to the extent of mental relaxation, the body and mind comes to a state of balance and the oxygen consumption falls to a level below the oxygen consumption during sleep . He gave few tips to cope up with stress they are :a. Smile when you feel tense b. Enforce stress upon your body and make it adaptable to stress c. Take your time in doing work and , have more fun while working All things are to be done so that stress can be effectively managed. 15 | P a g e

3. Karasek & Theorell (1990). Healthy Work: stress, productivity, and the reconstruction of working life. Basic Books, USA. Page 45:- This model defines stress in four quadrants, HIGH strain, ACTIVE stress, LOW stress, PASSIVE STRESS. a. High stress – This includes people who are constantly working under stressful environment and are constantly bombarded with work , which leads to low satisfaction , high fatigue ,high stress, depression and burnout . The examples are Cooks, Waiters and people who work in service industry. b. Active stress: - This stress is used by people for constructive development and used as a positive motivator; this type of stress is used by managers for growth and for learning. c. Low stress: - There is a balance and control over work stress, people tend to have a control over stress, the examples are clerks, forecasters, research scientists. d. Passive stress :- Highly dissatisfied and un- motivating negative learning curve , people who fall under dis category often tend to switch their jobs , this situation is caused when the initiatives of employees are rejected .

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DIAGRAMATIC REPRESENTATION OF KARASEK MODEL OF JOB STRESS

•

Statistical Analysis :1. Chi-square test a. To test the relationship between factors causing stress and health issues

2. Annova Single factor – a. To test is there any difference between the stress levels of male and female

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1. Chi-square test by Using SPSS (Under Guidance of Prof.Sandeep Bhanot)  H0-No Significant relation between factors causing stress and health problems  H1-There is significant relation between factors causing stress and health problems

Conclusion:- From above we conclude that X2cal is greater than X2 Tab (0.05) We reject H0 and accept H1 and conclude that there is a relation between factors causing stress. Observation: - It was observed that there is a relationship established between factors which causes stress and after effects of stress which is problems related to health, it was found that people who ranked long working hours as stress suffered from acidity, eye irritation and diseases related to digestion. Hence we conclude that factors causing stress are directly related to health problems. 2. Annova Single factor Test18 | P a g e

a. H0- No Significant difference between the stress levels of male and female employees in a BPO b. H1- There is a significant difference between the stress levels of male and female employees in a BPO Source of Variation Rows

SS

df 32

9

Columns Error

54.2 23.8

2 18

Total

110

29

MS 3.55555 6 27.1 1.32222 2

F 2.68907 6 20.4958

P-value 0.035383 2 2.293E-05

F crit 2.456281 3.554557

Conclusion :-Fcal is greater than Ftab therefore we accept H1 and reject H0 and conclude that there is a significant difference between the stress levels of male and female employees in a BPO .

Observation:- From above we can infer that Both men and women face stress in an organization and the stress levels of men and women are both on different levels may because of the factors such as managing home and office becomes a tedious job for women as compared to men. Hence we conclude that the stress levels are different.

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Observation:- from above we observe that the maximum no.of employees fall in the age group of less than 30 and we can infer that the maximum labor force are youngsters , thus proving the statement that BPO provides quick employments with decent salary and less efforts which attracts the young Gen Y people .

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Observation: - According to the study maximum number of employees is graduates who are looking out for easy jobs and about 29% are undergraduates and only a handful of them are post graduates. From this we infer that many employees were fresher with some or no experience and were in search of easy employment.

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Observation:-Cigarette is always considered as a stress reliever by smokers , so from above we can infer that people who consumed cigarette were under the influence of stress and people who consumed smoke beyond 6to 10 are people who are strongly affected by stress.

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Observation: The frequency of number of breaks during the shift was around 5 to 7 per person. We came to the observation that most of the employees took break regularly, almost 1 break in an hour. The breaks were segregated three times usually during the shift. The first break was of 15 minutes in which a person can have tea, smoke and/or also use washroom. The time duration was very less, more than 5 to 6 minutes were spent in reaching the canteen and smoking zone. The second break is of a lunch or dinner which is exactly thirty minutes in which there was a long queue to order the canteen food. Most of the employees were bachelors so had only canteen food as a choice. This was again a short span for them. The last break is usually a tea or a smoke break and is usually relaxed. Though as per the industry standards the break segregation was proper but the employees urged to have more breaks and always made an excuse when they were on the floor. This break was usually taken to have a quick smoke, washroom use or tea.

Observation: Upon surveying the people through one on one interaction and questionnaire, it was observed that they had a very disturbed sleep and could sleep very less. This was basically of irregular shift patterns that they were not able to adjust their sleep and also they had to carry out household works and to spent time with family and friends etc. The employees had an average sleep of 5 to 6 hours only.

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Observation:- From above we can observe that the key issues which cause are long working hours followed travel time and then workload , these are the main issues according to the BPO employees which cause them stress, from this we can infer that the work culture of BPO is designed in a way which create a stressful environment for its employees , these three factors are ranked No# 1 by all the respondents hence we conclude that if the working hours are

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reduced and the employees are given accommodation on a subsidized rates and the work load is divided among small groups then the stress can be reduced

Observation: It was observed that employees suffered from weak eyesight as they had to continuously work on their desktops in which they had to type in the opening and closing call details of the customer. Nest important issue was sleeping disorder which was because of irregular shifts that they were not able to adjust with. The time which they spent on sleep was also very less as compared to

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average sleep, and their sleep was usually disturbed i.e. they got up during their sleep because of the hectic mindset which they carried from office work. Other factors were depression, anxiety, digestion problems and others.

Observation: - The coping mechanisms are stress busters adopted by organizations to mitigate stress. According to the survey respondents said they are stressed because of the routine travelling from their home to office and if the organizations provided better pick and drop services, then the stress levels of employees may go down because less time is lost in transit. Also the respondents stressed upon the fact that good counseling and yoga workshops would help them in combat stress. Conclusion: - From the above we can conclude that the coping mechanisms help an employee to mitigate stress and will increase the productivity of an organization since productivity of an 26 | P a g e

organization directly depends upon its employees. So coping mechanisms will help an organization to combat stress and will increase the productivity which will act as a dual benefit for organization and employees, since the attrition rate will decline and employees will love to work more for the organization.

• FINDINGS From the survey it was found that the majority of people belonged to a age group of 2030 which indicates the that there are lot of youngsters who may or may not have experience and who are graduates from various fields such as B.com BA and BSC , it was found that people had experience ranging from 1-5 years and a trend was seen that no employee had worked in a BPO for more than 5 years which clearly indicates that BPO industry has the highest attrition rate and employees often switch from one organization to another in search of better opportunities , Most of the employees were married . The employees worked for 8 -10 hours in a day and only 5-7 leaves per year were allowed which indicates that there is an insufficient holidays provided to the employees. The employees who were non-smokers were heavy smokers by the time they left the organization which was very evident from the interview which was conducted with the employees to understand the mindset of any employee. No one from the respondents used any sort of anti-depressant drugs or pills to combat stress The main reasons for stress are  Main stress reasons:

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

Long working hours.



Travel time.



Workload.



Insufficient holidays



Repetitive work



Shift timings.

 Number of breaks  Occasionally meditated.  Health issues o Sleeping disorders o Eyesight problems o Depression, Lethargy, Digestive Problems. o Short tempered.  Best solutions to employees to reduce stress : o Pick and drop service o Yoga workshops o Counseling o Flexible working hours o

Workshops on stress management

• RECOMMENDATIONS FOR FOOL PROOF COPING MECHANISMS :1. Transparent performance evaluation systems: - It was found that many employees were stressed because of the politicking that took place in the 28 | P a g e

organization. So a transparent performance evaluation system should be created so that there is no fear or suspicion among the employees. 2. Flexi Break sessions :- Create flexi break sessions for employees in such a way that work flow is not affected , it would benefit the organization as well as the employees 3. Oye its Fun Day :- Work is always associated with boredom and sedentary life style , the organization can create a day especially for employees which would make employees feel proud and would add value to the organization , It would include lot of cultural events which would act as a platform for employees to socialize and will help employees to combat stress . 4. Know Your Co-workers:- It was found from the survey that many BPO employees didn’t know with whom they were working , Knowing your co-workers will create a bond of friendship and will help an employee to battle isolation and loneliness thus an organization should create an concept were in all the employees are well versed with their co-workers 5. Recreational centers for employees :- The organization should promote and create some recreational centers for the employees such as the gym , or indoor sports room ,or a meditation room where in employees can walk and meditate for some time are relive from stress 6. Proper Incentives and perks for Performing employees should be given so that employees are motivated to work more. 7. Create a Bright and radiant working atmosphere: - The organization should look vibrant and positive and not dull or shady, this can be achieved by using vibrant colors such as orange –Which denotes positive energy etc.

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CONCLUSION: Stress directly impacts an organization's performance and also affects the well-being of its employees. Stress at the workplace is linked to absenteeism, higher attrition, and decreased productivity affecting the profitability of the organizations. The report talks about the stress level and its coping mechanisms in the BPO industry.

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We have come to a conclusion by surveying the employees in the BPO industry through questionnaire method based on certain parameters like health issues, frequency of breaks, anger management, eating habits and work culture. From the above findings, we conclude in this report that, stress level in the BPO industry is very high but the stress can be reduced by taking suitable steps. These steps include: •

Timely breaks

•

Employee incentives and appraisals

•

Introducing recreational activities such as yoga , gym, stress busters etc.

•

A good working environment

•

Regular health checkups.

Stress is unavoidable. But sometimes stress can be harmful health and productivity but at the same time stress can be positive, beneficial and stimulating. Therefore, it is said that, stress should prevail at the workplace but shouldn’t exceed the required level. Stress cannot be avoided but it can be mitigated.

•

APPENDIX

STRESS LEVELS OF EMPLOYEES IN BPO INDUSTRY 31 | P a g e

Questionnaire Name

: ________________________________________________________

Age

: Below 30 / 31-40/ 41-50 / 51-58 ______________________________

Qualification

: 12th / B.A./B.Sc./ Diploma in Engg. / B.E. / BCA/ MCA/ any other

__________________________________________________________ Name of the Company : ___________________________________________________________ Years of Service in B.P.O. Years__________

: Less than 5 Years / 5-10 / 10-20 /20-30 / More than 30

Location of the Company : ___________________________________________________________ Your Designation : ____________________________________________________________ Mobile number : _________________________________________________________ Sex: Male

Female

Q.1 your office timings are from _________________ to __________________

Q.2 Marital Status: Single

Married

Divorced

If married:a) Is your spouse working in the BPO industry _______________________

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Q.3No. of hours of working per day :-

•

8 to 10 hours

•

11 to 12 hours

•

13 to 14 hours

Q.4 Do you work on holidays:•

Sometimes

•

Always

•

Never

Q.5 How many Holidays does your organization grant per year Sick leave Paid leave Cash leave Any other Q.6 On an average how many days of leave can you avail •

5 days

•

7 days

•

9 to 16 days

•

Any other please mention ____________________________________

Q.7 Do you Consume:a) Alcohol – Never

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Sometimes

Frequently

Always

b) Smoke – if you –How many times in a day :- 1-5 more

6-10

11-15

11 –

c) Do you consume Tea/Coffee :If Yes, How many cups of Tea/Coffee in a Day 1-5 cups 6-10 cups 11-15 cups d) Do you consume sleeping pills •

Yes

•

No

e) Do you consume anti-depressant drugs •

Yes

•

No

Q.8 Please rank the below Issues which cause you stress to your preference (Rank from 1 to 10 , 1 being the highest and 10 being the lowest) Sr.No 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Issues Long working hours Work timings (Shift timings) Workload Repetitive nature of work Insufficient holidays Pressure to perform on metrics Travel Time Volume of work Overtime Peer issues

Q.9 Do you take break /rest at regular intervals •

Frequently

•

Regularly

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Rank

•

Never

Q.10 No. of hours of unbroken sleep •

5-7 hours

•

7-9 hours

•

9-10 hours

Q.11 Do You (Tick as many as possible) •

Meditate – Regularly

•

Gym - Regularly

Sometimes

Occasionally

•

Walk – Regularly

Sometimes

Occasionally

Sometimes

Occasionally

Q.12 Do you get angry •

Frequently

•

Sometimes

•

Rarely

•

Never

Q.13 Which of the Issues you suffer from Issues 1. 2. 3. 4.

Sometimes Frequently Always Digestive problems Eyesight problems Sleeping disorder Depression

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5. 6. 7. 8. 9.

Lethargy Voice loss Anxiety Ear problems Others

If others then please specify _____________________________________________________________________________ _____________________________________________________________________________ ____________

Q.14 Which of the programs you think will help you to cope up with stress Programs 1. Socializing 2. Developing Hobbies 3. Workshop on Work life balance 4. Workshop on Stress management 5. Picnics ,official trips etc 6. Flexi working hours 7. Pick and drop service 8. Yoga workshops 9. Counseling

Large Extent

Medium Extent

Small extent Neutral

Q.15. what efforts have you organization taken to reduce stress:_____________________________________________________________________________ _____________________________________________________________________________ 36 | P a g e

_____________________________________________________________________________ _____________________________________________________________________________ ________________________________ Q.16 What Personal efforts you put in to reduce stress _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ ________________________

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