Sony_EX-2K Training Manual

Training Manual

KDL32L5000

EX-2K Direct-View LCD Television Chassis Circuit Description and Troubleshooting Guide MODELS:

KDL22L5000 KDL26L5000 KDL32L5000 KDL32L504 KDL37L5000

Course : CTV-55

Table of Contents Chapter 1 – Introduction ..................................................... 1

Power On ........................................................................... 12

Introduction ...................................................................... 1 Features .......................................................................... 1 Overall Circuit Description ............................................... 1

PFC Circuit ........................................................................ 12 Standby Power Supply ...................................................... 12 Main Switching Supply....................................................... 12

A Board ................................................................................ 1

Protection ...................................................................... 12

Video Processing .................................................................... 1

Chapter 4 – Inverter and Backlighting ............................. 16 Overview........................................................................ 16 Operation ....................................................................... 16

Power Supply .......................................................................... 1 Inverter .................................................................................... 1 H1 Board ................................................................................. 2 H2 Board ................................................................................. 2

Circuit Board Locations........................................................ 2

Chapter 2 – Video and Audio Processing Circuits ........... 5 Video Process ................................................................. 5 RF Sources .......................................................................... 5

Chapter 5 – Protection and Service Mode ....................... 19 Protection ...................................................................... 19 Self Diagnostics History ..................................................... 21 Clearing the History .............................................................. 21

Status Information.............................................................. 23

Composite Video ................................................................. 5 Component Video ................................................................ 5 HDMI Inputs ......................................................................... 5 PC Input ............................................................................... 5

Timing Control (TCON) board.......................................... 6 Troubleshooting ............................................................... 8 No Video .............................................................................. 8 Video Distortions.................................................................. 8

Troubleshooting Flowchart .............................................. 8 Chapter 3 – Power Supply ................................................ 12 Overview........................................................................ 12

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Chapter 1 – Introduction Introduction

The EX2K chassis is the first release of new models for the 2009 production year. 4 models are included in this chassis series: •

KDL22L5000

•

KDL26L5000

•

KDL32L5000 KDL33L540

•

KDL37L5000

The models are designated as entry-level designs for the Bravia™ directview LCD televisions. The LCD panel is labeled as “720p” with a native display resolution of 1366 X 768. The television is, however, able to accept video input resolutions up to 1080p 60HZ via the component, PC or HDMI inputs.

Features

A/V Input Sources •

3 HDMI inputs (2 rear, 1 side)

•

2 composite inputs. (Video 1 shared with component 1 input)

•

Y/C input on side

•

2 component inputs (rear only)

•

PC input (15 pin D-sub)

•

RF input for ATSC/NTSC tuner

Automatic Contrast Enhancer (ACE): Backlight level changes with varying scene brightness to increase contrast level and reduce power consumption. Bravia® Link Compatible: Allows the connection and control of optional Bravia Link modules such as DVD players and wireless link devices. 24p True Cinema™: Allows for 24 frame film content to be viewed in its original form when connected to devices able to output this format. This format can only be viewed via the HDMI inputs.

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Overall Circuit Description

Figure 1-1 illustrates an overall block diagram of the circuits incorporated into the EX2K chassis models. 4 major circuits are included along with peripheral circuits and devices. They are described as follows:

A Board Common among the various models using the EX2K chassis, the A board contains most of the circuitry used by the television to process the audio and video signals. The only difference among the various models is the data which is written and stored in various locations to properly communicate with the type of LCD panel used. Audio output is available as L/R analog from RCA jacks or up to 5.1 channel surround sound via an optical jack.

Video Processing All video sources, regardless of resolution are processed to a resolution of 8-bit RGB at1366 X 768 with a refresh rate of 60HZ. This processed video exits the A board as Low Voltage Differential Signaling (LVDS) where it is received by the Timing Control (TCON) board mounted on the LCD panel. All of the available input sources are mounted directly to the A board.

Power Supply The G2BE board receives the 120VAC input and generates the required standby and switched voltages for the other circuits in the television.

Inverter The inverter board, mounted on the left side of the LCD panel (as viewed from the rear) generates the approximately 1KV of AC voltage to operate the cold-cathode fluorescent lamps for backlighting of the LCD panel. Its operating voltage is supplied by a 24VDC source from the G2BE power supply board.

1

Chapter 1 - Introduction H1 Board Located on the right side of the television (as viewed from the front) this board contains the power, channel up/down, volume up/down, home (menu) and input selection buttons.

H2 Board Located on the lower left corner of the front bezel, this board contains the power, standby and picture off/timer LED indicators. The infrared receiver for the remote controller is also located here.

Circuit Board Locations Figure 1-2 illustrates the locations of the circuit boards with the rear cover removed. The model in the illustration is the KDL32L5000. Circuit board location is the same in all models in this series.

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Chapter 1 - Introduction

L

RF R

VIDEO 3 ANALOG AUDIO OUT

COMPOSITE OR COMPONENT 1 COMPONENT 2

HDMI 1 DVI AUDIO

OPTICAL AUDIO OUT

A/V DECODER VIDEO PROCESS VIDEO SWITCH AUDIO PROCESS AUDIO AMP TV MICRO

HDMI 3

TCON

INVERTER

PC HD15 PC AUDIO

LCD PANEL A VIDEO 2 HDMI 2 USB2.0

(SERVICE ONLY)

SIDE INPUTS

POWER SUPPLY SWITCHES

H1

LED IR RX

H2

G2BE

FIGURE 1-1 OVERALL BLOCK DIAGRAM CTV-55

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Chapter 1 - Introduction

TCON

A BOARD INVERTER

G2BE BOARD

H1 BOARD

H2 BOARD

FIGURE 1-2 CIRCUIT BOARD LOCATIONS CTV-55

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Chapter 2 – Video and Audio Processing Circuits Video Process

All sources of video to be displayed are received and processed by the A board. All signal sources are also received by IC401 regardless of their original resolution or format. The function of IC401 is to convert all input resolutions and formats to 720 progressive frame-rate at 60HZ refresh rate to conform to the native resolution of the LCD panel. The properly scaled video exits IC401 as 8-bit parallel RGB formatted digital video which has been converted to Low Voltage Differential Signaling by the internal LVDS transmitter inside IC401. The differential signal lines are sent to the TCON board via a specialized cable with each differential line carried on twisted wire pairs to minimized external noise interference. Referring to Figure 2-1, the handling of each format is as follows:

RF Sources The dual function tuner is capable of receiving NTSC and ATSC encoded signals. Although over-the-air NTSC will cease to broadcast in 2009, other sources of NTSC content (such as VCR’s, cable television and satellite receivers) will remain that use this format as their output. NTSC RF sources are demodulated inside the tuner and exit as composite video directly to IC401. ATSC digital sources (8VSB terrestrial and QAM cable) exit the tuner as differential IF and must be demodulated by IC7101. The demodulated digital bit stream containing the overhead and payload data packets is input to IC401 where an internal decoder decompresses and separates the audio, video and control content.

Composite Video Composite video input 1 shares the same input jacks as the component 1 input. The composite jack is simply inserted into the Y component input and is automatically detected as such. If there are any problems with auto detection of the composite or component source this input can be changed from auto detect to manual selection by the customer in the user menu.

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Video input 2 is located on the side of the unit and will accept composite or Y/C (S-video). The default is composite. If a Y/C connector is inserted a mechanical switch in the Y/C jack will notify IC401 of the input format.

Component Video There are 2 component inputs at the rear of the unit. As mentioned previously, component 1 serves as an input for composite video if that is what is inserted into the Y component jack. Input resolutions accepted by the component inputs range from 480i 30HZ up to 1080p 60HZ. 1080p 24HZ is not supported by the component inputs. This resolution is only supported by the HDMI inputs.

HDMI Inputs There are 3 HDMI inputs on this chassis: HDMI 1 and 3 in the rear and HDMI 2 on the side. The Consumer Electronics Control (CEC) specifications of the HDMI 1.3 standard is supported giving the customer the ability to control other devices conforming to this standard that are connected to the television via the HDMI inputs. Resolutions supported by the HDMI inputs include all ATSC resolutions including 1080p 24HZ.

PC Input The PC input is via a VGA 15 pin D-sub connector with RGB analog input. The following resolutions are supported from a PC with these output capabilities: VGA

640 × 480

31.5KHZ X 60HZ

SVGA 800 × 600

37.9KHZ X 60HZ

XGA

1024 × 768

48.4KHZ X 60HZ

WXGA 1280 × 768

47.4KHZ X 60HZ

1280 × 768

47.8KHZ X 60HZ

1360 × 768

47.7KHZ X 60HZ

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Chapter 2 - Video and Audio Circuit Description

Timing Control (TCON) board The TCON board receives the LVDS signals from the A board. There is an LVDS receiver located inside the TCON board to convert the RGB data back to its original 8-bit parallel format. Based on timing data (also located in the LVDS transmission lines) the RGB data is allocated to the proper column drivers in sync with the row drivers to place the RGB data onto the appropriate pixels on the LCD panel. The TCON board also contains memory components to store white balance, gamma and uniformity data specific to each particular LCD panel. This data is not accessible to the service technician and is why the current policy is to consider the TCON as part of the LCD panel.

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Chapter 2 - Video and Audio Circuit Description

RF

TUNER

ATSC DIFF/IF

IC7101 DEMOD

NTSC

VIDEO 2 COMPOSITE/Y/C SIDE INPUT COMPOSITE 1 OR COMPONENT 1 LVDS 720p/60HZ

COMPONENT 2 HDMI 1

IC401 MT5386

HDMI 2 SIDE INPUT

TCON

LCD PANEL

HDMI 3 PC HD15 USB 2.0 (SERVICE ONLY)

A FIGURE 2-1 VIDEO PROCESS BLOCK DIAGRAM CTV-55

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Chapter 2 - Video and Audio Circuit Description

Troubleshooting

Since all of the video inputs and processing is located on the A board, failures causing a loss of video or distortions in the picture need to be isolated to the A board or the LCD panel. The combining of all video processing circuitry into 2 major components makes the troubleshooting approach to seem rather simplistic and in most cases it will be just so. As anyone who has experience servicing electronic products knows, things happen in the real world that can cause failures which do not follow the rules of the academic procedures found in this manual. Always research the latest service bulletins and/or troubleshooting tips on the Sony service website before making the service call.

No Video If a total loss of video occurs (including OSD graphics) the most likely course of action is to bring a replacement A board to the service location since the unit is serviced at board-level only. It is unlikely that a loss of voltage from the power supply is the cause since these voltages are monitored and the unit will likely experience a protection shutdown event rather than a no video condition. Although a failure of the backlights to turn on would certainly cause a no video condition, this too would cause the unit to shut down and indicate a failure via the self diagnostics feature. There are cases where the A board can cause a no-backlight issue without a protection shutdown but you will have brought the A board with you anyways. If the replacement A board does not resolve the issue and the backlights are lighting, the LCD panel is the only other likely culprit.

Video Distortions This is, by far, the most difficult failure to troubleshoot due to the many sources that can cause it. Noise emanating from the power supply, outside interferences, video process failures and even mechanical problems in the LCD panel can cause video distortion. The up-side to display devices is that they are the most valuable tool in determining the source of the problem so long as one knows the basic theory of how they function. The Appendix section of this training manual contains a section on basic troubleshooting of LCD panel televisions. The primary objective when diagnosing no video or distortions in the video is to eliminate the LCD panel as the cause. Replacement of the LCD panel requires special authorization and, in some instances, will not be allowed due to economical reasons.

Troubleshooting Flowchart

The troubleshooting flowchart in Figure 2-2 provides guidance in isolating a loss of video or distortions in the picture.

The presence of OSD graphics with a no video condition certainly eliminates the LCD panel as the cause and the A board will almost certainly fix the problem.

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Chapter 2 - Video and Audio Circuit Description

All inputs?

Distortion stationary ?

Yes

Video Failure No

No video or distorted video?

Distorted

Symentrical ?

A Board

Yes

LCD Panel

No

No

Lines single or multi-colored

Backlight failure

Yes

OSD graphics present ?

A Board

Yes

None

Backlights turning on ?

No

Multi-colored

A Board

Single Color

Yes

LCD Panel

A Board

No

Unplug LVDS connector at TCON while unit is running . This may need to be done more than once

Any flashes seen on screen?

No

LCD Panel

Yes

A Board

FIGURE 2-2 VIDEO FAILURE TROUBLESHOOTING FLOWCHART CTV-55

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Chapter 2 - Video and Audio Circuit Description

Audio Process As with the video inputs, all audio sources are directly input and processed on the A board. Referring to Figure 2-3, the external analog audio signals are selected by switches within IC8101 and IC8102. The selected audio is input directly to the audio processor located within IC401 where it is converted to I2C digital format for processing. Analog audio from the tuner is received as IF and also input directly to IC401. Digital audio information is available from the demodulated ATSC tuner signal along with the 3 HDMI sources. This audio is converted by the Digital Front End processor, also located inside IC401, and sent to the audio processor where equalization and surround sound effects can be controlled. The processed audio exits IC401 as I2C audio for amplification by the class-D audio amplifier IC801. SPDIF format audio is output for use by the optical output line. Analog L/R audio is also generated by IC802 for the RCA jacks at the rear of the unit.

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Chapter 2 - Video and Audio Circuit Description

ATSC/NTSC TUNER

IF

OPTICAL OUTPUT TRUTH TABLE AUDIO SOURCE OPTICAL OUTPUT

IC7101 DEMOD

DIGITAL TUNER

DVD HDMI 5.1

ATSC

HDMI 1

HDMI 2

DIGITAL FE

HDMI 3

ANALOG IF

2CH PCM

NTSC TUNER

2CH PCM

SACD VIA HDMI

NO OUTPUT

DVD AUDIO VIA HDMI

NO OUTPUT

2CH PCM

ETHERNET

I2S AUDIO PROCESSOR

IC802 AMP

5.1 OR 2CH PCM

ALL ANALOG INPUTS

USB2.0

I2S

5.1 OR 2CH PCM

N/A

L/R AUDIO OUT

SPDIF

OPTICAL OUT

VIDEO 2 Y/C_COMPOSITE

VIDEO 1 COMPOSITE COMPONENT

IC8101 SWITCH

ANALOG

IC401

VIDEO 3 COMPONENT

HDMI 1 AUDIO PC

IC8102 SWITCH

I2S

L

IC801 CLASS D AUDIO AMP

R

A FIGURE 2-3 AUDIO PROCESS BLOCK DIAGRAM CTV-55

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Chapter 3 – Power Supply Overview

switching supply.

The name of the power supply board will vary depending on the size of the display. The 22-inch model will incorporate a G board, the 26 and 32inch a G2BE board and the 37-inch using a G4 board.

Main Switching Supply

The power supply used in the EX2K chassis is a traditional switched-mode type utilizing a standby supply and switched main supply. It provides the main power for the various circuits in the television.

Power On A power on high command enters CN6201-1 from the A board. The high enters inverter transistor Q6201 to turn on PH6103. The hot chassis standby 12V is switched by Q6102 to turn on the main AC relay RY6101. The standby 12V is also sent to the PFC circuit and to the main switching supply to turn it on.

PFC Circuit The Power Factor Control circuit adds additional efficiency to the switch mode supply by bringing the current and voltage in phase to simulate a DC resistive load on the AC line. By varying the duty cycle of the pulldown on the coil (L800) the voltage exiting the PFC circuit is “boosted” to generate approximately 395 volts. Note the AC relay RY6101 has a thermistor (TH6101) across the contacts. When the unit is not powered on AC voltage flows through the thermistor, is rectified by D6301 and passes through the coil of the PFC circuit. Since the PFC circuit is not functioning the rectified voltage will be approximately 160VDC and is used by the standby power supply circuits.

Standby Power Supply

The standby 3.3VDC is sent to the A board to power up the microprocessor and other various circuits that must be operational at all times.

When the main switching supply is turned on it provides REG12V to the A board where many other regulator circuits are used to provide operating voltages for the various circuits. The UNREG 15V source is used exclusively by the audio amplifier circuits on the A board. UNREG 24VDC is also output for exclusive use by the inverter board to generate the high voltage for the fluorescent backlights.

Protection

Certain circuits in the power supply are monitored for over-voltage, overcurrent and over-temperature conditions. If one or more of these detection lines is activated the main relay RY6101 will turn off along with the PFC and main switching supply circuits. If any of these circuits are activated the main switching supply will stop and the standby LED will blink in groups of 3. The following circuits in the power supply are monitored: REG 12V and UNREG24V OVP: If one or both of these voltage lines becomes excessive the corresponding zener diode (D6204 or D6205) will fire and active the latch transistors (Q6202 or Q6203) to ground the power on command. PFC OCP and OTP: An over-current or excessive temperature condition in the PFC circuit will cause a high to be applied at the latch circuit consisting of Q6104 and Q6105. This performs the same function as the previously described latch circuit but will occur on the hot ground side of the turn-on command.

As long as AC power is supplied to the unit the standby power supply will generate 12VDC and 3.3VDC sources. The standby 12VDC is created on the primary side of the switching transformer T6101 and will be referenced to hot ground for control of the AC relay, PFC, and main

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Chapter 3 - Power Supply

AC IN

F1 4A

TH6101

T D6301

AC IN

PFC IC801 Q800 Q802 L800

CN6202

PRIMARY POWER SUPPLY IC6501 Q6502 , 6503 T6501

RY6101

UNREG_24V

5~6

GND

TO INVERTER

CN6201

STANDBY POWER SUPPLY IC6102 T6101

STBY 12V

1~4

4

UNREG_15V

6

AU GND

11

REG 12V

8

GND

3

STBY 3.3V

1

POWER_ON

TO A BOARD

STBY 3.3V

PH6103 Q6201

Q6102

REG 12V

PFC OCP PFC OTP

Q6104 Q6105

D6205

UNREG 24V

Q6202 Q6203

D6204

G (22") G2BE (26/32") G4

(37")

FIGURE 3-1 POWER SUPPLY BLOCK DIAGRAM CTV-55

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Chapter 3 - Power Supply

Troubleshooting

Power supply failures generally fall into 3 categories which are covered below. Use of the power supply troubleshooting flowchart in Figure 32 and the voltage test points in Figure 3-3 will guide the technician in isolating a power supply failure. Standby Supply Failure: In this case the microprocessor located on the A board is not functioning. The set will be completely dead. The first step to take is to remove AC power for about 10 seconds and then re-apply. In a properly functioning unit, the microprocessor will send a power-on high command to the power supply for approximately 2 seconds. During this time the click of the main relay will be heard as it engages followed by another click when it releases. This is, of course, assuming that the unit was not in the power on state when the AC power was removed. In this case the unit would simply turn on.

will not resolve the issue and the excessive load on one of the secondary lines (UNREG24V, UNREG15V, or REG12V) must be located to determine if the A board or inverter board are the cause. Unit Does Not Turn On Disconnect AC power for at least 30 seconds. Re-apply AC power

Any Relay clicks heard?

120VAC CN6101 on G2BE Board?

Main Switching Supply Failure: When this failure occurs, the sound of the main relay engaging is heard followed by its release within 10 seconds. The unit will usually generate a 3 blink error indication on the standby LED.

3.3VDC CN6201 -3 on G2BE Board?

If there is an excessive current draw on any of the secondary voltage lines of the main switching supply, the oscillator circuit located inside IC6501 of the main switching supply will stop functioning because it has its own over-current detect circuit. In this case, replacement of the power supply

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G2BE Board

No

If the relay engages for about 2 seconds and then releases, this indicates a functioning standby supply and operational microprocessor. If no relay click is heard, the presence of standby 3.3V will need to be verified to eliminate the standby supply or a faulty microprocessor or power on command to the power supply.

Protection: If the PFC over-current or over-temperature, or the REG12V or UNREG24V over-voltage detection circuits are activated, the main relay, PFC and main switching supply will be stopped and produce the same symptoms as described for a main switching supply failure. Main switching supply failures and on-board protection activation are both remedied by replacing the power supply. There is a possibility that a situation may occur where the replacement of the power supply will not solve the problem.

Yes

No AC or Defective Power Cord

No

Yes

No

G2BE Board

Yes

CN6201 -1 on G2BE Board goes high when power button pressed ?

Yes

G2BE Board

No

A Board

FIGURE 3-2 NO POWER TROUBLESHOOTING BLOCK DIAGRAM 14

Chapter 3 - Power Supply CN202 1 – LAMP ERROR (NORM LOW) 2 – BACKLIGHT ON (3.3V) 3 – DIMMER 4 - GROUND

CN6202 1~4 – 24V 5~8 - GROUND CN4201 TO H1 BOARD

CN6201 1 – POWER ON 2 – AC_DET 3 – STBY 3.3V 4, 5 – UNREG 15V 6, 7 – UNREG GROUND 8~10 – REG GROUND 11`13 – REG 12V

CN4202 TO H2 BOARD

CN802 TO RIGHT SPEAKER

CN6101 AC IN

CN801 TO LEFT SPEAKER

FIGURE 3-3 VOLTAGE TEST POINTS CTV-55

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Chapter 4 – Inverter and Backlighting Overview

The Cold Cathode Fluorescent (CCFL) backlights for the LCD panel are powered by an inverter circuit. This circuit generates the approximately 1KVRMS of high frequency AC power to strike and maintain the ionization of the gasses inside the fluorescent lamps. The inverter circuits also function as a ballast circuit to control current levels from initial startup to steady lighting of the lamps. The inverter circuits also monitor the lamps to verify that all have been ignited and continuously lit. If one or more of the lamps fails to light the unit will shut down and blink the standby LED in groups of 6.

Operation

Referring to Figure 4-1, at the time the unit is powered on, the following string of events occur to light the fluorescent lamps: IC401 on the A board sends a power on high command to CN6201-1 on the G2BE board. This engages the main relay and starts the main switching supply. 24VDC is applied to CN001 on the inverter board. During this time the microprocessor inside IC401 is performing initialization routines and turning on regulator circuits located on the A board. After approximately 5 seconds, a high command (3.3V) is applied from CN202-2 on the A board to CN001 on the inverter. This starts the oscillators and drive circuits to begin the lighting of the fluorescent lamps. The lamps are “struck” with approximately 2 to 3 times their operating voltage of 1KV AC to begin ionization of the gasses within the lamps. Once the lamps begin to draw current, the inverters function as a ballast circuit to maintain control of the current. If one or more of the lamps fail to ignite, or if either of the inverter circuits fails to operate, an error detection circuit located on the inverter board will send a high command to CN202-1 on the A board. The unit will shut down and the standby LED will blink in groups of 6.

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Troubleshooting

Most backlight failures will cause the unit to shutdown and generate a 6-blink error indication. Since an inverter failure or defective fluorescent lamp can cause either symptom it is import to know whether the backlights have turned on when the shutdown and error indication occurs. This is easily checked when the technician is present during the failure but a bit tricky when attempting to “triage” the repair by having the customer determine if the backlights are turning on, In most instances it is relatively easy for a technician with experience to check and see if the backlights are turning on. Ambient lighting conditions and a failure of the customer to comprehend “backlighting” may make this difficult over the phone. In these cases it is sometimes helpful to ask the customer if the screen appears to go “darker” when the unit shuts down since it is easier to observe the backlights when they turn off rather than when they first start because the sound of the main relay turning off can be a clue as to when to observe the screen for a change in brightness. The point here is to try and determine whether the backlights are turning on before the unit shuts down. If they turn on before the shutdown the LCD panel will most likely require replacement. The troubleshooting flowchart in Figure 4-2 will assist in isolating the cause of a 6-blink shutdown. IMPORTANT: If a unit is found to be turning on with no backlights, yet it is not shutting down (power LED remains steady green), do not replace the LCD panel or inverter board. There cannot be a defective backlight or inverter board without a 6-blink shutdown. Anytime the backlights do not turn on and the unit does not shut down it is usually caused by the microprocessor. A failure event occurred during initialization and the microprocessor “hangs”. One of the last output lines to go active is the backlight on command to turn on the inverter. This is why the backlights never come on and there is no self-diagnostics shutdown.

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Chapter 4 - Inverter and Backlighting LCD PANEL

INVERTER

INVERTER DRIVE

OSC

INVERTER DRIVE

APPROX IKV RMS

ERROR DETECT CN001

INV_ERR (NORMALLY LOW) BACKLIGHT_ON (3.3V ON) DIMMER (PWM)

CN202 INV_ERR BACKLIGHT_ON DIMMER

1 2 3

IC401

CN6202 PIN 1~5 24VDC

1

CN6201 -1

CN201

POWER_ON

POWER_ON

13

POWER _ON 3.3V = ON

A

G2BE

FIGURE 4-1 INVERTER AND BACKLIGHTING BLOCK DIAGRAM CTV-55

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Chapter 4 - Inverter and Backlighting

CN1401-3 ON A BOARD GOES HIGH (3.3v)?

PANEL BACKLIGHT ERROR 6X

Yes

LCD Panel

No

Backlights Light At turn-on?

A Board

Yes

No

CN1401 -3 ON A BOARD GOES HIGH (3.3v)?

Yes

Inverter Board

No

24VDC at CN6202 -1 on G2BE Board?

Yes

A Board

No

G1BE Board

FIGURE 4-2 BACKLIGHT FAILURE TROUBLESHOOTING BLOCK DIAGRAM CTV-55

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Chapter 5 – Protection and Service Mode Protection

Several areas of the television’s circuits are monitored for failures and will cause the unit to shut down. Each protection line will indicate the failure once the unit has shut down by blinking the red standby LED on the front panel in repeating groups. The failure is also recorded into memory to provide a failure history. This failure history data can be observed in the service mode which will be covered later in this chapter. An overall block diagram of the protection circuits is illustrated in Figure 5-1.

AUDIO ERROR (8X): Any DC voltage detected on the speaker lines will cause this circuit to shut the unit down and blink the standby LED in groups of 8. This is almost always caused by a defective audio amplifier and replacement of the A board is required.

LOW B+ (3X): Virtually all of the small regulated voltages on the A board are monitored for a low-voltage condition. All of the monitored lines are connected to a common point via an or-gate array of diodes. This line is called “V_DROP_DET” on the schematic of the service manual. A loss of one or more of the monitored voltages will cause the load of that circuit to forward bias the appropriate diode causing a low on the V_DROP_DET line. This low connects to buffer Q211 and causes a low to the input of IC401. The unit will shut down and generate a 3-blink error. TCON ERROR (5X): Although labeled as a TCON error, this protect circuit actually monitors the switched 12V supply power to the TCON board. The diagnostics history page also lists this as a TCON error but it is, in fact, caused by a loss of the switched 12V on the A board and replacement of this board should rectify the problem. If replacement of the A board does not resolve the issue, it is possible that the TCON board is loading the switched 12V and this requires the replacement of the LCD panel. BACKLIGHT ERROR (6X): This error can appear if the inverter circuits fail to start or operate correctly or if one or more of the fluorescent backlights fails to start. One of the first steps to take when a 6 blink error is occurring is to observe for lighting of the backlights before the shutdown occurs. If the backlights turn on before the shutdown the LCD panel will require replacement due to a failed lamp. If the backlights never turn on, replacement of the inverter board should resolve the issue.

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Chapter 5 - Protection and Service Mode

TCON 12V

CN201

REG 12V

11

TCON POWER ERROR

Q401 SWITCH

5X

D203A

IC201 5V

IC202 1V

D208A

IC206 2.5V

D208B

IC209 3.3V DEM IC208 1.8V DDR

D209B

V_DROP_DET

D207

IC204 3.3V

Q211

D203B

IC210 1.2V

IC401

D209A

IC207 1.25V

D206

IC203 9V

D214A

IC211 TU5V

D214B

CN202 INV_ERR

LOW B+ 3X

BACKLIGHT ERROR 6X

1 IC801 AUDIO AMP

SPEAKER PROTECT 8X

A FIGURE 5-1 PROTECTION BLOCK DIAGRAM CTV-55

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Chapter 5 - Protection and Service Mode

Service Mode

The service mode is entered in the traditional method of pressing the “DISPLAY”, “5”, “VOL+” and “POWER” keys on the remote commander, in sequence, while the unit is powered off. If the sequence is properly executed the service mode opening page should display as illustrated in Figure 5-2. Note that several items appear on the page. Each item can be selected by using the UP and DOWN feature of the joystick on the remote or with the volume and channel buttons on the top of the television. Most of the items in the list are set at factory default values and should not be changed. The only 2 items of concern to the service technician are the “Self Diagnostics History” and “Status Information” lines.

Self Diagnostics History The self-diagnostics history page can be selected in the service mode as illustrated in Figure 5-3. This page can also be directly accessed by pressing “DISPLAY”, “5”, “VOL -” and “POWER” on the remote commander when the unit is turned off. In this page a running count is displayed of any protect shutdown events that have occurred. This is particularly useful for determining the cause of intermittent problems. The last event registered will be highlighted in red text.

Clearing the History The diagnostics history count should always be cleared once the repair has been completed to leave a clean page for any future events that may occur. This is performed by pressing the “8” followed by the “0” key on the remote commander while viewing the page. All diagnostics event counts should reset to zero.

FIGURE 5-2 SERVICE MODE START PAGE CTV-55

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Chapter 5 - Protection and Service Mode

LAST ERROR RECEIVED APPEARS IN RED

ERROR COUNT RESET BY PRESSING “8” FOLLOWED BY “0” ON REMOTE COMMANDER

FIGURE 5-3 SELF-DIAGNOSTICS PAGE CTV-55

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Chapter 5 - Protection and Service Mode

Status Information By selecting this item the page illustrated in Figure 5-4 will appear. This feature is particularly useful for troubleshooting complaints of picture quality issues from antenna or cable sources. Important information such as the type of input selected on the television (cable or antennal), the physical channel, operating frequency and modulation type are displayed. Although Automatic Gain Control (AGC) and Signal-to-Noise Ratio numbers are displayed it is best to use the signal level disgnaostics in the customer menu as illustrated in Figure 5-5.

When viewing the customer signal diagnostics a signal strength meter along with an error count column is displayed. There should be no errors displayed and the signal level meter should read higher than 30%. The AGC level is not reliable. The SNR level is important and should display the following minimum values for reliable picture quality: 8VSB:

16 or greater

64QAM:

24 or greater

256 QAM:

28 or greater

FIGURE 5-4 TUNING STATUS PAGE CTV-55

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Chapter 5 - Protection and Service Mode

FIGURE 5-5 CUSTOMER TUNING STATUS PAGE CTV-55

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CTV550309

2009 Sony Electronics, Inc. SEL Service Company 16530 Vill Esprillo National Training Dept. MZ3215 San Diego, CA 92127 Reproduction in whole or part without written permission is prohibited. All rights reserved

7/20/09