Solidariedade e Empatia Fazem A Diferença No Atendimento

 

@LMRZI BL LMPKMI RË@MK@I - @LMRL@ @ LMRL@ OIAKPRK@G

LOKBKGML @GPRZI BG PKOUG BL PI\^G

PIOKBGZKLBGBL L LCXGRKG EG^LC G BKELZLM BKELZLMÁG ÁG MI GRLMBKCLMRI GRLMBKCLMRI9 9

CGMG\P / GCG^IMGP :8:7

 

@LMRZI BL LMPKMI RË@MK@I - @LMRL@ @ LMRL@ OIAKPRK@G

LOKBKGML @GPRZI BG PKOUG BL PI\^G

GRLMBKCLMRI9   PIOKBGZKLBGBL L LCXGRKG EG^LC G BKELZLMÁG MI GRLMBKCLMRI9 Xrinlti bl lstubi gprlslmtgbi `ici rlqukskti

pgrg

ijtlmáài

bl

`ucprkclmti mitg

bg

l

okmaul

pirtuaulsg l `icumk`gáài pgrg i trgjgodi.

CGMG\P / GCG^IMGP :8:7

 

Pucçrki

Kmtribuáài ................................................................................................ 82 Blslmviovkclmti ..................................................................................... 8< @im`ousài ................................................................................................ 85 Zlelrîm`kg ............................................................................................... 84

 

KMRZIB\ÁÀI

G siokbgrklbgbl l g lcpgtkg sài gáüls qul sl vi`î `imslaukr sl `ioi`gr mi ouagr bi iutri l gakr bi nlkti cgks `irrlti pissãvlo lc rlogáài g kssi, qugmbi uc `ok `oklmtl lmtl tlmtg lmtrgr lc `imtgti `ic g sug lcprlsg, privgvloclmtl lol prl`ksgrç tlr i slu prijolcg rlsiovkbi l vi`î mài pibl ergqulngr qugmti g kssi. Plc `oklmtls, mài tlc `ici i slu mlað`ki kr pgrg erlmtl iu slr gogvgm`gbi. Pài lols qul `icprgc is slus pributis, rlquksktgc is slus slrvkáis l bkvuoagc g sug cgr`g vioumtgrkgclmtl. Xir kssi, g `imstruáài bl uc jic rlog`kimgclmti lmtrl i `oklmtl l g lcprlsg ë eumbgclmtgo pgrg i su`lssi bg sug `icpgmdkg. Lmtlmbkbi kssi, lxkstlc bkvlrsgs vgrkçvlks pgrg egzlr i gtlmbkclmti i  gtlmbkclmti gi `oklmtl, mi lmtgmti, ë lsslm`kgo i usi bg siokbgrklbgbl l bg lcpgtkg pgrg ducgmkzgr i gtlmbkclmti.

 

PIOKBGZKLBGBL L LCXGRKG EG^LC G BKELZLMÁ BKELZLMÁG G MI GRLMBKC GRLMBKCLMRI9 LMRI9

Wugoqulr qul slng i lstgbi lci`kimgo bis `oklmtls  ‐‐  `gutloisi iu `imekgmtl, ë kcpirtgmtl pgrg lols qul vi`î `icprllmbg i qul lstài tlmtgmbi odl bkzlr l `ici sl slmtlc lc rlogáài gi gtlmbkclmti qul blslngc. Cgs, qugmbi gs lciáüls egogc cgks goti l lspl`kgoclmtl qugmbi gs `iksgs lstài bgmbi lrrgbi, ë eç`ko sl blkxgr lmviovlr ploi umkvlrsi lci`kimgo bis `oklmtls. Wugmbi rlgakr ès lciáüls blols, ë jic bkstkmaukr lmtrl lcpgtkg l siokbgrklbgbl. Gcjgs tîc g vlr `ic i cibi `ici okbgcis `ic gs lciáüls bgs plssigs. Goaucgs vlzls vlzls,, lssls biks tlrcis sài usgbis `ici sl tkvlsslc i clsci skamkek`gbi, cgs g bkelrlmág lmtrl lols ë rlgo l kcpirtgmtl. 

  Piokbgrklbgbl lmviovl kblmtkek`gáài l gtë lmviovkclmti `ic gs lciáüls bi iutri.

\cg rlspistg siokbçrkg ë> ‟Rgcjëc lstiu gjirrl`kbi pir `gusg blssls grrgmnis bl clsg–.  

  Lcpgtkg skamkek`g rl`imdl`lr l gekrcgr i lstgbi lci`kimgo bi iutri. \cg rlspistg

lcpçtk`g slrkg> @icprllmbi pir qul g qulstài `ic is grrgmnis bl clsg g blkxiu gjirrl`kbg–. 

Bk`g> Wugmbi uc prieksskimgo bl gtlmbkclmti sl kblmtkek`g `ic goai rukc qul pissg tlr g`imtl`kbi gi `oklmtl, dç bugs vãtkcgs lc vlz bl ucg sð. Gtugmbi mlssg çrlg, vi`î prl`ksg vlr `ic `ogrlzg g bkelrlmág lmtrl i qul sl pgssiu l `ic qulc  ‐  l trgjgodgr `ic i egti pgrg egzlr `ic qul gs `iksgs viotlc gi mircgo.

Wugo g bkelrlmág9

Zlspimblr gis `oklmtls `ic siokbgrklbgbl, kmbkamgmbi-sl tgmti qugmti lols, egz `ic qul vi`î lcjgrqul lc ucg cimtgmdg-russg lci`kimgo qul tgovlz i blkxl lxgusti l ergakokzgbi mi ekc bi bkg. I truqul ë sl cgmtlr `ims`klmtl l slmsãvlo slc sl lmviovlr blcgks

lci`kimgoclmtl.

Zlgakmbi

`ic lcpgtkg,

vi`î

plrcgml`l

`goci, prlslrvg i guti`imtriol l siclmtl gsskc lstgrç lc sug clodir eircg> `gpgz l blslnisi bl gnubgr i `oklmtl g suprkr sugs ml`lsskbgbls l g rlsiovlr i prijolcg `ic su`lssi. G lcpgtkg blcimstrg gi clsci tlcpi slu prieksskimgoksci l kmtlrlssl l egz `ic qul is `oklmtls sl skmtgc kcpirtgmtls. Cçqukmgs mài lxprlssgc lcpgtkg. Kssi ë goai

 

qul sð ucg plssig egz plog iutrg. Mài dç sujstktuti pgrg i tiqul ducgmi qul vi`î ielrl`l qugmbi prlstg uc gtlmbkclmti. Ë kssi qul tirmg i gtlmbkclmti bl gotg qugokbgbl tài bkeã`ko. Rgcjëc ë i qul i egz tài `icplmsgbir.

Lmtlmbg qul lcpgtkg mài ë g clscg `iks `iksg g qul siok siokbgrklbgbl bgrklbgbl

@ici bkti gmtlrkirclmtl, ë cukti `icuc g `imeusài lmtrl lcpgtkg l siokbgrklbgbl, lcjirg kssi slng lxtrlcgclmtl bgmisi pgrg is mlað`kis. G siokbgrklbgbl ë ucg kblmtkek`gáài `ic g lciáài l gtë uc lmviovkclmti `ic is slmtkclmtis bi iutri. Iu slng, slr siokbçrki ë bkelrlmtl bl slr lcpçtk`i pirqul vi`î tgcjëc sl lmviovl bl eircg lci`kimgo mlssg gáài. Plr lcpçtk`i ë ucg eircg cukti cgks prieksskimgo bl okbgr `ic i prijolcg. Ui`î mài ë uc rijò, cgs prl`ksg gakr rgpkbgclmtl l blkxgr `ogri pgrg i `oklmtl is pri`lbkclmtis qul prl`ksgc slr gbitgbis lmqugmti blcimstrg g sug lcpgtkg. G lcpgtkg tgcjëc mài pibl slr `imeumbkbg `ic g `icpog`îm`kg, qul ë i gti bl slr ickssi lc bltlrckmgbgs sktugáüls. Xir lxlcpoi> uc `oklmtl mài leltug uc pgagclmti mi vgoir `irrlti l i vlmblbir blkxg pgssgr sð pgrg mài i blsgargbgr.

 

@IM@O\PÀI

G siokbgrklbgbl lstç rlog`kimgbg è kblmtkek`gáài l lmviovkclmti lci`kimgo. Mlssl `gsi, i `iogjirgbir mài gplmgs lmtlmbl gs ml`lsskbgbls bl slu `oklmtl, cgs tgcjëc ticg pgrg sk sugs birls, piblmbi, km`ouskvl, gtugr bl cibi kmgblqugbi pir kssi, gekrcgmbi qul tgcjëc mài `im`irbg `ic g sktugáài lc qul g lcprlsg blkxiu i `oklmtl, pir lxlcpoi. Lssg pisturg mài ë jlmëek`g pgrg mlmducg bgs pgrtls, piks lssl `iogjirgbir mài lstç jus`gmbi ucg siouáài pgrg i prijolcg, cgs, skc, i gargvgmbi. Nç g lcpgtkg ë i rl`imdl`kclmti bi lstgbi lci`kimgo l bg sktugáài bi `oklmtl. I `iogjirgbir qul ë lcpçtk`i `imslaul `icprllmblr i prijolcg l `ici i `oklmtl sl slmtl lc rlogáài g lol. Mlssl `gsi, gi kmvës bg ergsl clm`kimgbg gmtlrkirclmtl, i eum`kimçrki piblrkg gekrcgr goai `ici ‟lmtlmbi i citkvi bl lssg sktugáài tlr odl `gusgbi trgmstirmi– l pgrtkr pgrg ucg clbkgáài jus`gmbi ucg siouáài gblqugbg.

Gsskc, i `iogjirgbir lcpçtk`i `imslaul gakr mg siouáài bi prijolcg, mài gplmgs sl kblmtkek`gr `ic lol, i qul i olvg g gakr cgks prieksskimgoclmtl l bl cibi g garlagr vgoir pgrg g lcprlsg l pgrg i `oklmtl.

 

ZLELZÎM@KG

AIOLCGM, B. Kmtlokaîm`kg lci`kimgo. Zki bl Ngmlkri> Ijnltkvg, 7;;