Software Quality Assurance Analyst In Dallas Fort Worth TX Resume David Blackwell

David Blackwell [email protected]

214-440-2648 http://www.linkedin.com/in/davidblackwell2

Quality Assurance Test Specialist with an in-depth background in Systems Analysis and Business Analysis at a Fortune 100 company. Specializes in Agile methodologies with extensive experience in the testing of major IT convergence projects.      

14+ years’ extensive software testing experience (functionality, regression, end to end). Experience working in multiple SDLC methodologies including Waterfall and Agile (SCRUM, XP and Lean). Able to collaborate with project managers, development leads, business analysts and user groups to ensure that software meets user expectations and is tested to the highest quality. Proficient in developing test strategies based on customer requirements; experience developing and executing detail oriented test cases and test plans. Commitment to report and track defects from discovery to successful validation, correction and verification. Significant experience with HP Quality Center

TECHNICAL SKILLS Proficient in HP Quality Center, Agile Methodology, SDLC, SQL and the complete Microsoft Office 2010/2013 suite of applications.

PROFESSIONAL EXPERIENCE Verizon, Richardson, TX Lead Systems Specialist

2009 - 2015

Supports all applications for mobile devices (including laptop, tablet and smartphone) that Verizon field technicians and supervisors use to perform daily job functions.  UAT Test Coordinator for 150+ automation projects, working closely with onshore/offshore IT organizations to ensure production ready applications.  Coordinated release level user acceptance and end to end testing, involving internal test teams and pilot group of end users.  Developed and executed 20,000+ functionality and regression user test cases during application release cycles; logged and tracked defects using HP Quality Center.  Coordinated user acceptance testing for next-generation mobile work platform (tablet and smartphone) and migrated 3900+ field technicians and supervisors, increasing technician productivity and reducing administrative work. Achieved 91% utilization.  Coordinated user acceptance testing for payroll time reporting platform consolidation and migrated ~2500 field technicians and supervisors eliminating dual time entry and achieving an annual savings of ~ $1.7M.  Contributed to User Acceptance Testing best practices and application specific knowledge base using Microsoft Sharepoint  Acted as Point Of Contact for legacy work stacks enabling consolidation of business processes and support systems, delivering more than $5M in combined annual savings.

David Blackwell

(214)440-2648

MCI/Verizon, Richardson, TX Senior Staff Specialist

Page 2 2001 - 2009

Member of staff reporting to the Director of Global Field Operations, providing business and technical support functions.  Developed functional and regression user test cases, implementation plans and training documentation. Managed delivery of applications throughout the organization.  Developed and coordinated end to end test plans/testing for an international dispatch management application delivering consolidated automation across the Global Operations organization.  Instrumental in moving US Field Operations toward a single dispatch model, increasing daily tech efficiency and reducing the number of truck rolls.  Facilitated analysis of network topology system needs and instrumental in development of internal system instead of hiring the job out to a third party vendor thus saving the company ~ $2 million.  Developed business cases for ~30 IT development projects: cost analysis and savings initiatives. Realized a combined annual savings of ~ $2M.  Managed deployment of enterprise network topology system and migration of engineering groups from outdated legacy systems thus consolidating systems and processes and achieving annual savings of ~ $1M.  Extensive experience conducting and participating in executive briefings, user interviews, requirements gathering sessions, data analysis, database design and product demonstrations.

ADDITIONAL RELEVANT EXPERIENCE   

Served as a representative on two National Core Process Teams responsible for defining company-wide processes and procedures. Served as a volunteer member of the administrative staff during activations of the National Emergency Command Center. Worked extensively with the corporate training department to develop course curricula.

EDUCATION Bachelor of Science - Electronics Engineering Technology DeVry Institute of Technology - Irving, TX

AWARDS AND RECOGNITION  

Verizon Ovation Award (5 times) Summit Club

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MCI Peak Achiever (3 times) MCI Star Performer (3 times)