Social Services Program Manager Administrator in Philadelphia PA Resume Linda White

LINDA WHITE Greater Philadelphia, PA 215.439.3556 | lindawhite11042gmail.com PROFILE Management-level social services administrator offering extensive experience, poised for a leadership role providing oversight for a multi-faceted human services program. Well-versed in social and behavioral science; custody & treatment programs for juvenile offenders; program policies; human relations; and safety. Successfully launched new programs. Experienced directing teams of professionals. Graduate degree.     

Human Services Program Administration Program Development & Management Policy & Procedure Development Project Leadership Residential Unit Management

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Team Training & Development Committee / Panel Leadership Case Management Program Compliance & Audit Standards Data Reporting & Documentation

EXPERIENCE & ACHIEVEMENTS RAHABS HIDEAWAY, a NISRE, Inc. Community Residential Center

Mansfield, OH

Program Administrator (1/2014 to Present): Conduct managerial and operational leadership at this licensed, certified community residential center, the 1st of its kind in the city. Rahabs provides rescue and wholistic recovery treatment to human trafficking survivors, domestic violence survivors, and chronic runaways ages 12-17. Scope encompasses program management and evidence-based methodology governing sexual abuse counseling, spiritual guidance, health and nutrition education, life skills training, and formal education, all with the objective of preparing clients to move to familiar or foster homes. Collaborate with counselors in implementing each client’s youth service plan. Uphold regulatory compliance. 

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Articulate and drive Rahabs’ principal objectives: to provide a safe living environment, offer no-cost services to girls and families, provide all basic life needs, and conduct crisis intervention. Cultivate strategic partnerships with counseling agencies, to market Rahabs and engage the agencies in providing individual and group counseling. Direct recruitment initiatives to hire home monitors, as well as secure 20 volunteers and an undergraduate intern. Collaborate with churches, nonprofits, and small businesses to secure donations that enhance clients’ quality of life.

FOUNDATIONS FOR LIVING

Mansfield, OH

Director of Business Development (2011 to 2014): Led a team of community liaisons who market this 84-bed residential treatment facility to health care providers across the 88 counties of OH, to generate referrals for adolescents with emotional, mental health, and substance abuse issues. Cultivated relationships with juvenile courts, children’s service agencies, schools, counseling centers, and more. Responded to bid opportunities and contributed to the acceptance and denial process. Managed the marketing budget. 

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Expanded Foundations for Living’s reach into 5 new counties in the state, gaining referral partners in locations where the agency previously did not have a presence. Instituted a referral development panel to compile clinical trends. One such trend indicated growth in adolescent human trafficking; Foundations for Living launched a treatment program for that issue. Engaged experts from across the facility in presentations to prospective referral sources, selecting a residential specialist to discuss the daily routine, or a clinical specialist to explain treatment programs.

OHIO DEPARTMENT OF YOUTH SERVICES

Columbus, OH

Procurement Specialist (2009 to 2011): Advanced to this role to increase the agency’s engagement with minority-owned businesses, through the Minority Business Enterprise (MBE) and Encouraging Diversity, Growth & Equity (EDGE) Programs. Scope encompassed completing bid opportunities for vendors, implementing and renewing agency contracts, and recruiting vendors from seminars and conventions, to conduct business with the state.

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Co-chaired a Project Charter Committee, which integrally guided the agency in attaining objectives defined in the Executive Order. Contributed expertise during monthly meetings with the agency Director and cabinet members from the Governor’s office.

Juvenile Parole Officer (2008 to 2009): Supervised up to 50 felony youth offenders released from incarceration, which involved enforcing rules defined by the release authority, and ensuring offenders’ compliance with specific guidelines for discharge. 

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Designated to contribute to a specialized training advisory committee that defined training practices and provided comprehensive training to new employees. Provided expertise to Circle, a mentoring program to train, guide, and develop the skills of professionals whose objective was to obtain employment as a parole officer.

RICHLAND COUNTY CHILDREN’S SERVICES

Mansfield, OH

Intake Investigator (2006 to 2008): Conducted investigations regarding allegations of abuse, neglect, emotional maltreatment, or dependency. This primarily involved visiting the home, interviewing the family and child, and producing a detailed report. Subsequently conducted a final investigation to determine the substantiation of the allegations, and if substantiated, advanced the case to the next stage. FRANKLIN COUNTY COMMON PLEAS COURT

Columbus, OH

Intensive Probation Officer (2004 to 2006): Elevated to this level to perform specialized caseload management of adult felons with mental health diagnoses. Completed risk assessments, issued arrest, hold, or release orders, and provided court testimony. Conducted field and home visits, and arrested clients in violation of court-ordered conditions of probation. Previous title was Adult Probation Officer. MANSFIELD MUNICIPAL COURT

Mansfield, OH

Program Director (2002 to 2004): Designated by management to advance to this role and conceptualize, develop, and execute a program to assist the increasing number of offenders without valid driver’s licenses in obtaining restored driving privileges. Strategically partnered with the Bureau of Motor Vehicles. Trained and operated a L.E.A.D.S. terminal. Integrally communicated with judges, the law director’s office, probation officers, and attorneys. Previously held the role of Probation Officer (2001 to 2002). 

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Crafted program parameters to provide offenders with the opportunity to have their case continued for 3 months, obtain driving privileges, and return to court, where the charges would be dismissed. Achieved an 85-90% success rate with this program, with these results directly factoring into a corresponding reduction in the crime rate.

VOLUNTEERS OF AMERICA

Mansfield, OH

Program Coordinator (1999 to 2001): Recruited to direct a 5-member case management team in a residential community for former sex offenders and substance abuse clients. The facility held up to 120 adult males and females, as well as juveniles. Evaluated institutional referral packets to determine program eligibility. 

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Provided instrumental leadership in achieving accreditation from the American Corrections Association (ACA), by documenting how Volunteers of America’s practices directly reflected ACA standards. Instituted best practices across the board, most notably a policy to review referrals and issue decisions for acceptance or rejection within 30 days. EDUCATION

MSM, SCIENCE, MANAGEMENT Mount Vernon Nazarene University, Mount Vernon, OH BACHELOR OF ARTS AND SCIENCES, CRIMINAL JUSTICE Kent State University, Kent, OH

2008 to 2010 1990 to 1994