SNOW Implementation Dumps

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1) Catalog Client Script G_form.getValue(‘variable_name’); to access variables from catalog request pages 2) Record Producer Script Producer.variable_name 3) Business Rules, global variable to provide on client script g_scratchpad 4) Which java script has Insert, Delete, Update , on query, display, before and after executions Business rule 5) gs.log() stores log messages where System logs 6) How to check empty values? Gs.nil() 7) Which of the following is used in business rule, 1) gs.addMessageInformation 2) gs.log(string, source) - correct answer 3)etc.. 4)etc.. 8) Email Port used SMTP 9) Email - event stop - business rule Choices were like - eventstop , gs.eventstop (pretty sure my answer was the wrong one) 10) Which about LDAP is correct? Read Only information of customer client directories, Service now cannot edit the customer’s Idp directories. 11) Pings to service now instance, maximum normal response time 250ms 12) To get a value from server side to be available to the Incident Form, Business Rule on display 13) Incident form loads up slow, why? Because of too many client scripts. 14) Change Task extended from Task table, short description field is created on change task table. What will happen to change task form that already has the task table’s short description. Personalize layout – you can find both task table’s short description as well as change task short description fields. 15) Short Description field’s default value has to be set but only for incident form, shouldn’t be on task table. Dictionary over ride – default value 16) Firewall has to be monitored, how to create the table for it. Extend from cmdb_ci table and create a table. 17) To provide more information on client transaction timings what plugin to activate? Client Transaction Timings (not sure) 18) Which among the following is correct about LDAP Servicenow doesnot store user passwords of LDAP. 19) LDAP to get info and update user table periodically, what to use? Scheduled import sets. SNow Implementation-1

2 20) Transform Maps have performance issues, what to do? Remove unwanted custom scripts. ----StartNow Module questions---- there 5 of them. Try using this Module in service now and get to understand what it’s all about, regarding requirements planning and approach towards implementation, release phases, sprints. Etc.. Keywords are – 21) release burn down 22) Total points left 23) Scrum team 26) 5 Teams have different sprints and approaches so how will you implement the module Different stories without releases created. ----- done with StartNow--27) g_form.getReference – call back function should be used. 28) best way to use server calls on client side Glideajax asynchronous 29) LDAP populates user table and group table via, Import Sets 30) ACL to make it a good practice what plugin shud be activated Answer not sure http://wiki.servicenow.com/index.php?title=High_Security_Settings That page has around 3 questions for ACL (31,32,33) 31) If High Security settings activated and default deny access is set, new module has been created with no roles associated with it. Will an end user be able to use it? a) he can see the module but cannot read any records, b) he can read, write, update etc etc 32) If High Security settings activated and default deny access is set, will admin be able to access the new custom table created. Yes, he can read, delete, update, create, query. Another 5 questions came from, http://wiki.servicenow.com/index.php?title=Using_Access_Control_Rules 34) User complains saying, He is not able to write into a field. There are two ACLs Condition - Table, --none-- Read access Condition Table, Field – Write access. What should be done? Answer – Create ACL onTable, --none—Write Access 39) To refresh cache of the instance Cache.do http://wiki.servicenow.com/index.php?title=Troubleshooting_Performance

SNow Implementation-1

3 40) To separate both data and process, what should be done? Domain Seperation Learn all the links on this page, (Helped me in like 15 questions atleast – Performance , good Practices as well as in business rule client scripts questions) http://wiki.servicenow.com/index.php?title=Technical_Best_Practices 41) Procedure to implement project in servicenow Discover, plan, prepare, deploy, and operate. 42) Preparation phase has which of the following? Core System setup of LDAP, SSO, ….. Meetings and workshops Others were Big Scenario based questions. I don’t remember. They were all troubleshooting type of questions. LDAP  Hopeless, only good hands on can help you, some questions were really tough and from webservices I got like only 3 questions rest were from LDAP alone for the learning domain 2 – in syllabus. 43) Where can you find info about memory used information. Stats.do 44) Security of connection in LDAP, LDAPS Give a read on all Glide System syntaxes - would be really helpful. Sometime based on syntaxes alone you could choose some choices. http://wiki.servicenow.com/index.php?title=GlideSystem Try to find as much as you can and get an overall idea of all topics in syllabus. Just Theoretical scenario based ideas would do. Only for scripting and LDAP you might need some hands on approach.

SNow Implementation-1