SmartPlant License Manager 8

SmartPlant License Manager 8.0 Error message Intergraph Process, a lot of application software Power & Marine, SmartPlant License management is done by the software called License Manager (SPLM). Of SPLM 8.0 The error message and the corresponding method for generating well during setup or during application use, and more than There is something like below. Machine ID output: message: The path specified does not exist. You must enter a valid path. How to respond: As the output destination of the Machine ID, path or file name that contains a space (blank) character is specified It has. Machine ID output: message: You must have administrator privilege to run generate Machine ID. How to respond: Machine ID output work, need to be run by a user name with administrative privileges (Administrator, etc.) There. When the license key installed: message: You must have Administrator privilege to execute this option. How to respond: Installation of the license key, the real by the user name (Administrator, etc.) with administrator privileges It should be line. When the license key installed: message: SPLM: Installing Server Key ... SPLM Error: Invalid Key - Checksum Error How to respond: There is an error in the input license key. 1/8 Page 2

When the license key installed: message: SPLM: Installing Server Key ...

SPLM Error: Invalid Key - Too Short How to respond: There is an error in the input license key. When the license key installed: message: SPLM: Installing Server Key ... SPLM Error: Invalid Key - too long How to respond: There is an error in the input license key. When the license key installed: message: A Serious problem has occurred with this key: Error Code -401 Please contact Intergraph Support. How to respond: After issuing a license key, the output of the Machine ID is performed, the license key is not disabled You. Please send the latest Machine ID again. It will be issued a new license key. When the license key installed: message: SPLM: Installing Server Key ... SPLM Error: Invalid Key - Not Within Installation Period How to respond: Enter the expiration date of the license key has expired. We will issue a new license key, rePlease contact the date and time to be carried out the installation of the degrees license key. When the license key installed: message: SPLM: Installing Server Key ... SPLM Error: TCP Mismatch: Host xxx.xxx.xxx.xxx, Key xxx.xxx.xxx.xxx How to respond: After issuing license key, IP address of the license server has been changed. To the original IP address Return, or thank you to re-output and sending of Machine ID. 2/8 Page 3

License key update time: message: Seat count is too low to transfer current reserved seats to new key. Contact Intergraph Support.

How to respond: In a case like that had you extended your contract of software leases, and new at the time of expiration of the license You'll need to perform the installation of Tana license key. At this time, the application is cause There is a case where the above message is displayed when in the dough. Application of each client machine With all the application has been completed, it is necessary to install a new license key or Vinegar. License key update time: message: A Serious problem has occurred with this key: Error Code -701 Please contact Intergraph Support. How to respond: When the license key update, since the previous license key is deleted, the new license key free It has become effective. Thank you to output and send again Machine ID in its current state. License Do the reissue of keys? License server specified: message: SPLM: Adding Server (s) To server_names File ... SPLM Servers List File (Client) -> server_names Node: XXXX Address: 0.0.0.0 Status: [In gethostbyname] No error Did Not Modify server_names File How to respond: The name that you have designated as the license server "XXXX" is incorrect. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Opening File] System can not find file specified - server_names Please refer to the SPLM documentation. 3/8 Page 4

How to respond: Specifying the license server name has not been done. Application startup:

message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Connecting Socket] Connection timed out - license server name Please refer to the SPLM documentation. How to respond: The license server side, has not been made an exception Windows Firewall settings. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Opening File] System can not find file specified - pdlice_key_S server name Please refer to the SPLM documentation. How to respond: Installation of the license key has not been done. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Connecting Socket] Connection timed out - the server name Please refer to the SPLM documentation. How to respond: License server is not running. Or designated as the license server name or IP Dress is incorrect. After you remove the incorrect license server name, and registered the correct license server name You recorded. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Connecting Socket] No route to host - the license server name Please refer to the SPLM documentation. How to respond: Error of network settings or malfunction of the network environment, exists. 4/8 Page 5

Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: TCP Mismatch: Host xxx.xxx.xxx.xxx, Key xxx.xxx.xxx.xxx - server name Please refer to the SPLM documentation. How to respond:

After the license key installation, IP address of the license server has been changed. Original IP Back to the address, or thank you to re-output and sending of Machine ID. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Read Pipe] Garbled Data From SPLM (Client) Please refer to the SPLM documentation. How to respond: On the client machine, SPLM software version of the application of version It has become the old state. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: Invalid Network Request - license server name Please refer to the SPLM documentation. How to respond: Against SPLM software version on the client machine, the SPLM on the license server Version of the software has become an old state. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed:. Invalid Key Mismatching parameters. Please refer to the SPLM documentation. How to respond: The network connection has been disabled. Or, after the license key installation, and more of the SPLM Since the new version of the software has been installed over, the license key is disabled is. The re-output and sending of Machine ID please. 5/8 Page 6

Application startup: message: Message from SmartPlant License Manager. SPLM Warning: License Expires Within [Days] - XX - license server name Please refer to the SPLM documentation. How to respond:

Of the license key expiration date I have indicates that expire in XX days after. Click the [OK] button By, you can continue to launch the application. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: License Key Has Expired - license server name Please refer to the SPLM documentation. How to respond: Of the license key expiration date has expired. Please contact us. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: Server / Client Timers Mismatch By 6+ Hour - license server name Please refer to the SPLM documentation. How to respond: Date setting of the license server and the client machine is different. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Connecting Socket] Connection refused - license server name Please refer to the SPLM documentation. How to respond: Is it considered that the operation of the SPLM service on the license server is abnormal. License Start a "command prompt" on the Susaba, pdlice -R command and pdlice -I command (optional Down by performing the deletion and re-creation of the SPLM service by running case eye), problem solving It may be. 6/8 Page 7

Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Reading Socket] Connection reset by peer - license server name Please refer to the SPLM documentation. How to respond: Is it considered that the operation of the SPLM service on the license server is abnormal. License

Start a "command prompt" on the Susaba, pdlice -R command and pdlice -I command (optional Down by performing the deletion and re-creation of the SPLM service by running case eye), problem solving It may be. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Sending Socket] Socket operation on non-socket. Please refer to the SPLM documentation. How to respond: Be compatible with other software and SPLM installed on the license server is not good I thought you. By removing the network-related hardware for the driver and the like, a problem solved It may be. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: [Reading Socket] Socket operation on non-socket. Please refer to the SPLM documentation. How to respond: Be compatible with other software and SPLM installed on the license server is not good I thought you. By removing the network-related hardware for the driver and the like, a problem solved It may be. Application startup: message: I could not get a license from SmartPlant License Manager. SPLM Failed: No Grade-Level Seat Available - application name - the license server name Please refer to the SPLM documentation. How to respond: It does not remain available licenses on the license server. Double on a single client machine Appli- that you have started if you are running a number of applications, or on the other client machine 7/8 Page 8

Publication, etc., it will end if there is unnecessary. It should be noted that the license of such optional module of the SPR If ance is insufficient, the option to be used by the Select Modules utility module There are times when it is possible to start by specifying the Runomi. Furthermore, applique on the client machine After tions abnormally finished, the above message when you try to start the next time the application There are times when it is displayed. In this case, start the "Command Prompt" on the license server is, to perform Scavenge processing (actually the recovery of license that has not been used) by pdlice -n command it is necessary. Scavenge processing runtime: message: SPLM: Scavenging For Seats ... SPLM Error: [Check Size] Server Key File Improperly Modified - Reinstall How to respond: Let's try to run the Scavenge processing with a user name other than the user name (Administrator, etc.) with administrator privileges When it was, you will see this message. Scavenge processing runtime: message: [Connecting Socket] Connection timed out How to respond: Exceptional settings of Windows Firewall has not been done on the client machine side, or dark Priority network connections for communicating from Ant machine to the license server is set low It has. Nippon Intergraph Corporation Process, Power & Marine 045-640-1191 (die) www.intergraph.jp