all skills you need is provided here nice organized and well structured easy to read and follow...
20 13 cbs course guide
w w w. c en tr a l . w a . e d u . au
2013
cbs course guide
2013
C BS Cou r se Gu ide 2013
contents
2. About CBS Training 2. Introduction 2. Nationally Recognised Units and Qualifications 2. Workforce Development Planning 2. Training Needs Analysis 3. Recognition of Prior Learning 3. Customised Programs 4. Traineeships and Work-Based Qualifications 4. RTO Partnerships (Auspicing) 4. Registration Information for Public Courses 5. Registration Form 6. Business and Administration 7. Better Business Writing 7. Building Teams and Culture 7. Communication and Personalities 8. Continuous Improvement 8. Customer Service 8. Dealing with Difficult People 9. Facilitating Teams 9. Managing Work Priorities 9. Meeting Preparation and Minute Taking 10. Survival Skills for New Administrators 10. Survival Skills for New Supervisors and Managers 10. Work/Life Balance – Getting it RIght 11. 12. 12-13. 13. 14. 14. 14. 15. 15. 16.
Computing MS Excel Introduction MS Excel Intermediate MS Excel Advanced MS PowerPoint Introduction MS PowerPoint Intermediate MS Project Introduction MS Word Introduction MS Word Intermediate MYOB AccountRight Version 19
17. FISH! 17. Introduction to FISH! 17. FISH! Sticks 17. FISH! Trainer
18. Government 18. Public Sector Qualifications 18. Local Government Training 19. CUATRA2012 Courses 20. 21. 21. 21-22. 22. 22. 23. 23. 23.
Human Resources Certificate IV in Human Resources Diploma of Human Resources Management Advanced Diploma of Management (Human Resources) HR Essentials Interviewing Skills Job Application and Interview Skills Performance Management Recruitment and Staff Selection
24. Management 25. Key Management Skill Set 25. Certificate IV in Frontline Management 26. Diploma of Management 26. Advanced Diploma of Management 27. Occupational Health and Safety 28. Certificate IV in Occupational Health and Safety 29. Diploma of Occupational Health and Safety 30. Risk Management 30. OHS for Supervisors and Team Leaders 31. 32. 33. 33.
Project Management Certificate IV in Project Management Diploma of Project Management Project Management
34. 34.
Quality Auditing Quality Auditing
35. Training and Assessment 35-36. Certificate IV in Training and Assessment 36. Diploma of Vocational Education and Training
1
C BS Cou r se Gu ide 2013
about cbs training
About CBS training introduction
The Centre for Business Solutions and Training (CBS Training) is the corporate training section of the Business and Management Portfolio at The Central Institute of Technology (previously Central TAFE). We have been providing highly successful customised training solutions and public courses to our clients since 1998. (National Provider No. 1988). Our vision is to establish productive partnerships with our clients, by providing a suite of services such as workforce development planning, Training Needs Analysis (TNA), auspicing and partnerships as a Registered Training Organisation (RTO). Our comprehensive training products include accredited and non- accredited, customised and public courses, Traineeships, Work-based Training, and Recognition of Prior Learning (RPL). Our services are provided by professional Learning and Development Consultants and can be tailored to meet the specific requirements of your organisation.
NATIONALLY RECOGNITED UNITS AND QUALIFICATIONS As part of an RTO, CBS Training offers courses comprising individual units, skill sets or whole qualifications that are nationally recognised. Skills and competencies gained from attending nationally recognised courses are fully transferable from position to position and from state to state in Australia.
TRAINING NEEDS ANALYSIS (TNA) A Training Needs Analysis service provided by CBS Training can identify learning requirements so that your training is highly targeted and represents a meaningful investment for the individual and organisation. Our Learning and Development Consultants can meet with you and outline our TNA service including:
WORKFORCE DEVELOPMENT PLANNING
• Organisational Analysis – at this stage we identify the organisation’s strategic direction and goals and how these potentially impact on business operations;
CBS Training’s Learning and Development Consultants can advise your organisation on how to plan for the development of your workforce to meet current and future needs. Our holistic planning services include: • Conducting a Training Needs Analysis • Creation of a Workforce Development Plan • Working with your organisation to develop appropriate performance and improvement options • Referral to Traineeships • Recognition of Prior Learning (RPL) • Work-based training • In-house workshops • Customised programs • Public training courses • Online and remote training options • Quality assurance of your own training programs
2
• Operational Analysis – the organisation’s strategic direction and the changes required for the business operations are implemented via the organisation of jobs. • Individual Analysis - this stage is the traditional level of the TNA process, where the job incumbents or new recruits are compared to the identified job requirements and any skills gaps are identified. • Solutions - Once the gap between the incumbent’s skills and the job requirement are identified CBS Training will be able to advise you on implementing a workforce development plan.
C BS Cou r se Gu ide 2013
about cbs training
RECOGNITION OF PRIOR LEARNING (RPL) Recognition of Prior Learning is the process whereby you can have your skills formally acknowledged for Nationally Recognised units or qualifications, irrespective of where or how they were acquired.
Investment
The Benefits of Customised Training:
The charge for RPL application covers the administrative processing and assessment of your application. This fee varies depending on the number of units you apply for. Please contact CBS Training for specific prices.
• Our Learning and Development Consultants have extensive experience in training and can ensure your organisation maximises its return on investment.
CBS Training recognises that many people acquire skills not only through formal education and training but also through informal training or work and life experience. Work/life experience can refer to paid or unpaid work, involvement with a home business, community organisations, hobbies or similar.
CUSTOMISED PROGRAMS Combining experience and innovation, CBS Training offers customised training programs to suit individual organisational requirements delivered by our professional Learning and Development Consultants. We assist organisations and their future development by providing customised training including: multiple delivery options (e.g. face-to-face workshops, online, self-paced and onthe-job learning), tailoring course content and assessments, and providing training management services that can be specifically tailored to the client’s educational needs. This team effort is made possible through our access to the vast resources of The Central Institute of Technology and CBS Training’s specialist industry consultants.
Who can apply and how? Anyone can apply for RPL. If you think that you have already gained the skills required for a Nationally Recognised unit or an entire qualification detailed in this portfolio then you should consider applying for RPL. A successful RPL application means that you can be recognised as already competent for parts or the whole of a Nationally Recognised qualification. Recognition of Prior Learning Process If you would like to take advantage of our RPL process please contact the staff at CBS Training. The process of a successful RPL application includes:
• Customised training can be linked to your organisation’s strategic direction, and can incorporate customised case studies and activities that are tailored to your organisation’s day-to-day work environment. • Our training is provided by qualified consultants who demonstrate innovative adult learning strategies and are able to relate to your organisation’s and industry’s needs. • Support is provided throughout the service delivery, from identifying your organisation’s and participants’ requirements, coordination of training and assessment services, coaching and mentoring to aid participants with assessment demands and providing post course feedback.
Our Learning and Development Consultants will work closely with your organisation and develop an implementation plan including detailed stages and a continuous improvement process.
1. The candidate meets/communicates with the RPL Coordinator who will outline the RPL process and identify applicable evidence. 2. The candidate gathers evidence that meets the elements of units from the workplace or from other sources. 3. The candidate submits their evidence to the Assessor who will process the submission within four weeks. 4. The Assessor will notify the participant of their result. If the application is successful, the candidate will be issued with a Statement of Attainment or a Certificate. 3
C BS Cou r se Gu ide 2013
about cbs training
TRAINEESHIPS AND WORK-BASED QUALIFICATIONS CBS Training is able to help your organisation access on-the-job training through the Business and Management Portfolio at Central Institute of Technology. Traineeships Traineeships are usually in non-trade areas, such as Business or Management, and run for approximately one year. The employer can receive up to $4,000 in incentives for eligible employees who will gain hands-on skills and work experience while earning a wage. Business & Management Traineeships are available in the following qualifications: • Certificate II in Automotive Sales • Certificate III in Automotive Sales • Certificate II in Business • Certificate III in Business • Certificate IV in Business • Certificate III in Business Administration • Certificate IV in Business Administration • Certificate III in Business Administration (Medical) • Certificate II in Community Pharmacy • Certificate III in Customer Contact • Certificate IV in Customer Contact • Certificate IV in Frontline Management • Certificate II in Government • Certificate III in Government • Certificate IV in Government • Certificate IV in Human Resources • Certificate II in Local Government • Certificate III in Local Government • Certificate IV in Local Government (Administration) • Certificate IV in Local Government (Planning) • Diploma of Management • Certificate IV in Marketing • Certificate III in Recordkeeping • Certificate IV in Recordkeeping • Certificate II in Retail • Certificate III in Retail
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Work-based Qualifications
Our Auspicing services include:
The Business and Management Portfolio can also provide opportunities for existing staff members, who are unable to access a traineeship, to gain formal qualifications. The employee will be assessed on the job in exactly the same way as a trainee, have approximately one year to complete the qualification and will be supported by a Learning and Development Consultant.
• Audit client course materials and advise on any required improvements to meet Australian Quality Training Framework (AQTF) requirements. Alternatively, we can supply already approved materials from CBS Training to the client.
Work-based Qualifications from Certificate II to Diploma are available in the following areas: • Advertising • Automotive Sales • Business • Business Administration • Business Sales • Business (Education) • Community Pharmacy • Customer Contact • Frontline Management • Human Resources • International Trade • Local Government • Management • Marketing • Occupational Health and Safety • Project Management • Public Relations • Public Sector • Purchasing • Recordkeeping • Retail • Sales • Small Business Management RTO PARTNERSHIPS (AUSPICING) CBS Training has the expertise to partner with our industry clients to provide leading Registered Training Organisation services (known as Auspicing). This service is appropriate for those clients who wish to train and/or assess their own staff in Nationally Recognised units or qualifications but do not want to become a RTO.
• Induct trainers and assessors into the Auspicing process. • Moderate internal training delivery and assessment and provide feedback for continuous improvement. • Supply Nationally Recognised Statements of Attainment or awards from The Central Institute of Technology on successful completion of assessment.
REGISTRATION INFORMATION FOR PUBLIC COURSES Once you have decided that you would like to invest in one of our programs, please fill out the Registration Form on the following page and either fax or mail it back to our office. Should you require another Registration Form or more detailed information on any of our courses, please contact our helpful staff. For all courses please contact: Phone: (08) 6211 2340 Fax: (08) 6211 2348 Email:
[email protected] Address: Mezzanine Level, 140 Royal Street, East Perth WA 6004 Once we have received your Registration Form you will be sent an acknowledgment email. Confirmation details and induction information will then be sent to you once the course is confirmed. This will occur approximately seven to ten working days prior to the commencement of the training.
REGISTRATION FORM C BS Cou r se Gu ide 2013
To register into a course, please complete this form and send via fax to 6211 2348. You can also scan and save as a PDF or image file and email to
[email protected] COURSE DETAILS Program Name/s: Date/s of Program: PAYEE CONTACT DETAILS: If your employer or a third party is paying for this course please provide their contact details. (details will be added to the CBS Training database) Contact: Mr/Mrs/Ms/Miss/Dr Name: Job Title: Company: Address: Suburb: Postcode: Day Time Contact Number: Mobile: Email Address: How did you find out about our program? PAYMENT DETAILS A purchase order, cheque or credit card details must be supplied to confirm your attendance. Cheque for $
payable to Central Institute of Technology
Order Number
if work related
Card Type:
VISA
Expiry Date:
MasterCard
Bankcard
Amount $
Card Number:
SUPPORT REQUIREMENTS Does the participant(S) have any support requirements, disability, impairment or longterm medical condition, which may affect their studies? If yes, please indicate the type of disability that applies (optional) Hearing
Learning
Mobility
Vision
Medical
Other
Special Dietary Requirements
Name of Card Holder:
Please describe
Signature: PARTICIPANT DETAILS (NB. dates of birth are required for enrolment purposes) Participant details will are entered onto the CBS database to ensure up-to-date information is received regarding the course. This information will not be disclosed to any other party.
Participant(s) Name:
Email:
Mobile Number: CANCELLATION POLICY If a cancellation is made in writing 10 or more working days prior to the course commencing no cancellation fee will apply. If a cancellation is made less than 10 working days prior to the course commencement the full course price will be charged. A $50 fee per participant will apply to any request for a transfer of course dates. 5
C BS Cou r se Gu ide 2013
Very well organised. Fantastic Lecturer – Wendy Corfias from Australian Broadcasting Commission Interpersonal Skills, October 2012
business and administration
BUSINESS AND ADMINISTRATION Tel: 6211 2340 OVERVIEW CBS Training offers a variety of short courses that will enable you to enhance your business competency through written and verbal communication, along with business skills and training. In addition to these short courses there are other business-related, nationally recognised programs located throughout the Training Portfolio. Course
Duration
Better Business Writing
1 day
Building Teams and Culture
1 day
Communication and Personalities
1 day
Continuous Improvement
1 day
Customer Service
1 day
Dealing with Difficult People
1 day
Facilitating Teams
1 day
Managing Work Priorities
1 day
Meeting Preparation and Minute Taking
3 hours
Survival Skills for New Administrators
1 day
Survival Skills for New Supervisors and Managers
1 day
Work Life Balance – getting it right
1 day
6
Jan
COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. Please note that at the time of going to print, this course information was correct. Should any changes occur, we will supply you with the most current information.
Feb
Mar
Apr
May
7
Jun
Jul
Aug
Sep
14
20
Oct 18
5 22
16 10
27
25 5
15
15
11 4
8 6
Nov
6 26
12
29
31
29 12
20
2 26
5
4
29 30
Dec
BETTER BUSINESS WRITING
BUILDING TEAMS AND CULTURE
PURPOSE This course aims to develop participants’ ability to write effective business documents in plain English relevant to their workplace.
PURPOSE This course is ideal for anyone who wants to know more about teams and using them effectively – targeting new managers or experience managers that would like to consolidate their understanding of teams.
LEARNING OUTCOMES Upon successful completion of this program, participants will be able to write effective business documents to a target audience. CONTENT • Planning your documents • Writing in plain English • Audience and writing styles • Drafting your documents • Editing and proof reading DURATION 1 day TIMES 9.00 am until 4.30 pm DATES 7 March 2013 14 June 2013 18 October 2013 INVESTMENT $440 (GST inclusive) per person includes course materials, lunch and refreshments
LEARNING OUTCOMES • Skills and knowledge required to supervise, coordinate and motivate a team. • An understanding of team culture • How to use, enhance and build culture in a team
COMMUNICATION AND PERSONALITIES Equivalent to CUA Course 2.0.4 (Please refer to the Government Section of this Guide for more information)
LEARNING OUTCOMES Participants will be able to understand the dynamics of personality, interpersonal relationships and communication skills, also develop and practice strategies to be a more effective communicator.
CONTENT • The concept of teams • Team Development Model • The Role of Team Leader • Setting Team Goals and Direction • Assess Team Functioning • Symptoms of Dysfunctional Teams • Strategies to Address Team Dysfunction • Evaluate and Review Team Success • Building relations with team members and meeting their needs.
CONTENT • Understanding the dynamics of interpersonal and communication skills • Understanding personality types • Active listening and effective questioning techniques • Different communication styles • Communication flow and barriers • Causes of upset, responses and opportunities • Aggressive, submissive or assertive practices • Developing assertive practices • Giving and receiving feedback • Committing to a personal action plan
DURATION 1 day
DURATION 1 day
TIMES 9.00am until 4.30pm
TIMES
DATES 20 February 2013 5 July 2013 INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
C BS Cou r se Gu ide 2013
BUSINESS AND ADMINISTRATION
9.00am until 4.30pm DATES 22 March 2013 16 August 2013 INVESTMENT $440* (GST inclusive) per person includes course material, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
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C BS Cou r se Gu ide 2013
Great presentation, understandable and relevant – Debbie from Cannington Leisureplex Customer Service, August 2012
BUSINESS AND ADMINISTRATION
CONTINUOUS IMPROVEMENT PURPOSE This course is ideal for anyone wanting to implement continuous improvement systems and processes at various levels of an organisations and capitalize on opportunities for further improvements. LEARNING OUTCOMES • Awareness of Continuous Improvement processes • Understand the benefits of Continuous Improvement • Understand the roles of individuals, teams and organisations in Continuous Improvement processes • Promote Continuous Improvement processes in your organisation
CUSTOMER SERVICE CUA Course 2.0.14 (Please refer to the Government Section of this Guide for more information)
LEARNING OUTCOMES Participants will be able to understand the principles and benefits of superior customer service and apply skills to develop and deliver quality customer service.
CONTENT • Continuous Improvement Theory • Continuous Improvement Methodology • Continuous Improvement processes in context • Planning for Continuous Improvement – reporting and reviewing
CONTENT • Understanding the principles and values of quality customer service • Developing a win/win attitude and staying energized • Effective communication strategies to maintain relationships • Developing win/win strategies • Effective strategies for managing challenging, angry, aggressive or frustrated customers • Understanding problem solving strategies • Applying strategies to build customer relationships, solve challenging concerns and exceed the customer’s expectations • Building a complaints log for continuous improvement
DURATION 1 day
DURATION 1 day
TIMES 9.00am until 4.30pm
TIMES 9.00am until 4.30pm
DATES 10 May 2013 25 October 2013
DATES 27 February 2013 5 June 2013 15 October 2013
INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
INVESTMENT $440* (GST inclusive) per person includes course material, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
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DEALING WITH DIFFICULT PEOPLE LEARNING OUTCOMES Participants will be able to understand the principles of conflict management and apply the skills to manage conflict constructively and positively in the work situation in different situations. CONTENT • The basis of conflict • Identify major factors contributing to conflict situations • Stages of conflict resolution • Roles of values, beliefs and self awareness in conflict and conflict resolutions • Personality types • Styles of conflict management • Strategies and skills for managing conflict • Models of conflict resolution including mediation, conciliation and facilitated negotiation • Active listening and questioning techniques • Building win/win solutions to conflict solutions • Leading conflict resolution situations DURATION 1 day TIMES 9.00am until 4.30pm DATES 15 March 2013 11 September2013 INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
FACILITATING TEAMS LEARNING OUTCOMES Participants will be able to understand the principles of effective facilitation and achieve positive outcomes by managing contentious issues and complex situations with teams. CONTENT • Principles of successful facilitation • Facilitation processes for working with teams • Interpersonal communication techniques to achieve positive outcomes • Managing personality differences • Defusing a difficult situation • Guidelines for designing and facilitating an effective outcome • Practice using interpersonal skills to facilitate positive outcomes • Practice using different individuals or groups processes when working with difficult individuals or groups • Giving and receiving feedback DURATION 1 day TIMES 9.00am until 4.30pm DATES 4 June 2013 6 November 2013 INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
MANAGING WORK PRIORITIES Equivalent to CUA Course 2.0.6 (Please refer to the Government Section of this Guide for more information)
LEARNING OUTCOMES Participants will be able to understand the principles of time management, relate this to their practice and develop a self-management plan to manage time productivity. CONTENT • Establishing personal work goals • Understanding the principles of time management stressors, interruptions, time wasters and procrastination • Setting own work priorities - goals and objectives • Prioritising 80/20 rule • Effective time management tools and strategies • Delegating • Using technology effectively • Communicating your plan to your colleagues and soliciting their assistance • Committing to a personal action plan DURATION 1 day TIMES 9.00am until 4.30pm DATES 8 March 2013 26 July 2013 INVESTMENT $440* (GST inclusive) per person includes course material, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
C BS Cou r se Gu ide 2013
BUSINESS AND ADMINISTRATION
MEETING PREPARATION AND MINUTE TAKING Equivalent to CUA Course 2.0.25 (Please refer to the Government Section of this Guide for more information)
PURPOSE This course has been designed for taking people who want to learn about minute taking and have the confidence to prepare successfully for meetings. LEARNING OUTCOMES • Understand the different types of minutes • Effective meeting preparation • Understanding the ABC of minutes • Understand the minute taking process CONTENT • Developing effective listening skills • Identifying key points from the meeting • Producing successful minutes • How to work with the Chairperson before, during and after the meeting DURATION 3 hours TIMES 9.00am until 12pm DATES 6 February 2013 12 April 2013 29 May 2013 31 July 2013 4 September 2013 20 November 2013 INVESTMENT $330* (GST inclusive) per person includes course material and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
9
C BS Cou r se Gu ide 2013
Good mix of activity/talking/ discussion from Vicky at State Library of WA Dealing with Difficult Customers, April 2012
BUSINESS AND ADMINISTRATION
SURVIVAL SKILLS FOR NEW ADMINISTRATORS
SURVIVAL SKILLS FOR NEW SUPERVISORS & MANAGERS
WORK/LIFE BALANCE GETTING IT RIGHT
PURPOSE This course is designed for people who have recently taken up a position as an Administrator. The program will help participants gain an understanding of the role of the administrator and help them develop the necessary skills to work with their team effectively.
PURPOSE This course is designed for people who have recently taken up a position as a Supervisor or Manager. The program will help participants gain an understanding of the role of the supervisor/manager and help them develop the necessary skills to lead their teams effectively.
PURPOSE Participants will be able to understand the drivers and the physiology of stress, recognise this, and develop a plan for work and personal life to manage this positively to increase health and wellbeing.
LEARNING OUTCOMES • Identify the characteristics of a professional administrator • Better understand how people’s expectations of their workplace are changing and how these changes are impacting upon administrators • Be more aware of the key communication skills required by new administrators • Present a positive and professional image • Delegate effectively within the office environment • Deal effectively with difficult people • Assist with effective meetings
LEARNING OUTCOMES • Better understand how people’s expectations of their workplace are changing and how these changes are impacting upon new leaders • Be more aware of the key communication skills required by new leaders • Identify key elements of effective personal skills for new leaders • Lead and build a team • Delegate effectively • Manage conflict within the workplace more effectively • Lead effective meetings
CONTENT • Managing yourself, and the administration work priorities • Building relations with team members and meeting their needs. • Developing the administrator’s role • Communication skills and giving and receiving feedback • Managing conflict • Developing an attainable action plan
CONTENT • Managing yourself, work priorities • Delegation • Giving and receiving feedback • Decision making • Leading meetings • Team leadership • Communication skills • Managing conflict
DURATION 1 day
DURATION 1 day TIMES 9.00am until 4.30pm
TIMES 9.00am until 4.30pm DATES 29 April 2013 2 August 2013
DATES 12 February 2013 26 June 2013 29 October 2013
INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
10
LEARNING OUTCOMES • Understand what work-life balance means – the relationship between work and society • Understand why balance is important for yourself and the community • Understanding stress. Identifying personal stressors and their impact • Identify strategies and techniques for improving balance and minimising stress in work and personal life • Developing a personal action plan CONTENT • Factors contributing to work life balance – consequences • Understand stress; including physical, emotional and behavioural triggers and symptoms • Manage stress effectively • Mindfulnes • Strategies and techniques for improving balance and minimising stress in work and personal life • Develop a Personal Action plan to manage stress • Make a personal commitment to implement this plan DURATION 1 day TIMES 9.00am until 4.30pm DATES 5 April 2013 30 October 2013 INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
C BS Cou r se Gu ide 2013
Very well presented and hands on lecture – Kylie Emerson from Bauxite Alumina Joint Ventures MS Excel Introduction, February 2012
computing
COMPUTING
COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Tel: 6211 2340 OVERVIEW CBS offers a variety of computer courses for people of different skill levels, from introductory to advanced. These short programs enable individuals and organisations in Western Australia the opportunity to upgrade their IT knowledge using experienced facilitators and up to date training materials Course
Duration
MS Excel Introduction
1 day
MS Excel Intermediate
1 day
MS Excel Advanced
1 day
MS PowerPoint Introduction
1 day
MS PowerPoint Intermediate
1 day
MS Project Introduction
1 day
MS Word Introduction
1 day
MS Word Intermediate
1 day
MYOB AccountRight 19
2 days
Please note that at the time of going to print, this course information was correct. Should any changes occur, we will supply you with the most current information.
Jan
Feb
Mar
20
Apr
May
Jun
Jul
11
Aug
Sep
6
5
Nov
12
9
3 18
7
2 1
15
24
26
Dec
12
17
9 26
25 23
5 21-22
Oct
7 29-30
2-3
11
25-26
C BS Cou r se Gu ide 2013
Thanks, I learnt a lot – Karen from Curtin University MS Excel Introduction, August 2012
COMPUTING
MS EXCEL INTRODUCTION
MS EXCEL INTRODUCTION CONT...
CUA Course 1.0.6 (Please refer to the Government Section of this Guide for more information)
PURPOSE This course aims to give the new spreadsheet user a thorough grounding in the basics of spread sheeting and using Microsoft Excel. Particular emphasis is placed on the importance of accuracy, good formula building techniques, and sound formatting and design principles. COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of Excel. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOME • navigate your way around Excel • create a new workbook • open and navigate within workbooks and worksheets • understand and work with ranges in a worksheet • understand, create and work with formulas and functions used to perform calculations • copy and paste data in Excel • understand and use formula cell referencing to create more complex formulas • use font formatting techniques to greatly enhance the look of a worksheet • align the contents of cells in a number of ways • format rows and columns in a worksheet • understand and use the number formatting features in Excel • print your workbook data • create effective charts in Microsoft Excel
12
DURATION 1 day TIMES 9.00am until 4.30pm DATES 20 February 2013 11 April 2013 6 August 2013 12 November 2013 INVESTMENT $350* (GST free) per person includes course materials, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
MS EXCEL INTERMEDIATE CUA Course 1.0.7 (Please refer to the Government Section of this Guide for more information)
PURPOSE This level extends the learner’s basic knowledge of Microsoft Excel and provides the learner with skills and knowledge to produce more effective and productive workbooks. It covers formulas and function techniques, more intricate formatting, setting complex printing options, using intricate charting features, and working more effectively with existing worksheets and workbooks. COURSE ENTRY REQUIREMENT This course is designed for participants who can create, edit, print and chart simple worksheets. An understanding of ranges and the copying process is important. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOME • use the fill operations available to fill a data series, and move the contents of cells and • ranges within and between workbooks • work with logical functions in Excel • use a range of formula techniques • apply a range of number formatting techniques to data • apply conditional formatting to ranges in a worksheet • apply borders to cells and ranges • apply a variety of page setup techniques and work with various elements of a worksheet • use a range of find and replace techniques • sort and filter data in a list in a worksheet • use a range of techniques to enhance charts
C BS Cou r se Gu ide 2013
Very informative and extremely useful – Lita Squibb from Bauxite Alumina Joint Ventures MS Excel Intermediate, March 2012
computing
MS EXCEL INTERMEDIATE CONT...
MS EXCEL ADVANCED
MS EXCEL ADVANCED CONT...
DURATION 1 day
PURPOSE This course aims to provide skills and knowledge which will allow the attendee to create lookup functions, set Microsoft Excel working options, enhance charts, protect worksheet data, perform advanced data operations using summarising, PivotTables, data consolidations, goal seeking, and Solver, and create and use macros.
DURATION 1 day
TIMES 9.00am until 4.30pm DATES 5 March 2013 12 June 2013 9 September 2013 3 December 2013 INVESTMENT $350* (GST free) per person includes course materials, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
COURSE ENTRY REQUIREMENT This course is designed for participants who have a good understanding of the MS Excel software and have experience in the construction and modification of workbooks to an Intermediate level. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary.
TIMES 9.00am until 4.30pm DATES 17 April 2013 18 October 2013 INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
LEARNING OUTCOME • use a range of lookup and reference functions • modify Excel options • customise the formatting of charts in Excel • create and use labels and names in a workbook • protect data in worksheets and workbooks • create summaries in your spreadsheets using subtotals • use data linking to create more efficient workbooks • use the Data Consolidation feature to combine data from several workbooks into one • understand and create simple PivotTable reports • construct and operate PivotTables using some of the more advanced techniques • create and edit a PivotChart • use goal seeking to determine the values required to reach a desired result • group cells and use outlines to manipulate the worksheet • use Solver to solve more complex and intricate problems • create recorded macros in Excel • use the macro recorder to create a variety of macros
13
C BS Cou r se Gu ide 2013
Really enjoyed today, thanks. I am pretty sure the group will be looking for the next level!! Sheevaun from Aspire Performance Training MS Project Introduction, February 2012
COMPUTING
MS POWERPOINT INTRODUCTION
MS POWERPOINT INTERMEDIATE
PURPOSE The skills and knowledge acquired in Microsoft PowerPoint are sufficient to be able to create real-world presentations. You will learn how to run a slide show, print and publish presentations.
PURPOSE The skills and knowledge acquired in Microsoft PowerPoint are sufficient to be able to build and enhance powerful, real-world presentations for sales, budgets, clubs, and more. In this course you will learn how to enhance text in a presentation, add media features, setup a slide show, and more.
COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of MS PowerPoint. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES • work with the basic features of PowerPoint • work with presentations • create a new presentation • work with the various slide layouts • insert text onto a slide and apply basic formatting • create and work with SmartArt graphics • draw and format shapes • navigate a slide show in PowerPoint • use a range of printing techniques • find the information you need in Help DURATION 1 day TIMES 9.00am until 4.30pm
COURSE ENTRY REQUIREMENT This course is designed for participants who have an introductory knowledge of MS PowerPoint. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES • create and work with tables • create and work with charts • insert and edit images • edit inserted images • create animations in a presentation • insert video and sound clips, and work with action buttons • create and work effectively with themes • view and modify slide masters • create and use custom templates • set up a presentation for the required presentation mode • save and share your presentation in different formats DURATION 1 day
DATES 7 March 2013 2 August 2013 INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
TIMES 9.00am until 4.30pm
MS PROJECT INTRODUCTION CUA Course 1.0.19 (Please refer to the Government Section of this Guide for more information)
PURPOSE The skills and knowledge acquired in this course are sufficient for the learner to be able to use Microsoft Project to create a new project, enter and work with tasks and resources, create a schedule, and print effective project information. COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of MS Project. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES • start Project and identify how it works • explain some of the key concepts associated with project management • enter tasks into a project file • create relationships between tasks in a project • understand and use resource assignment calculations • assign resources to tasks using a number of different methods • print various aspects of a project DURATION 1 day TIMES 9.00am until 4.30pm
DATES 1 May 2013 9 October 2013
DATES 15 March 2013 24 May 2013 26 July 2013 25 October 2013
INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
INVESTMENT $350* (GST free) per person includes course materials, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
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C BS Cou r se Gu ide 2013
computing
MS WORD INTRODUCTION
MS WORD INTERMEDIATE
MS WORD INTERMEDIATE CONT...
PURPOSE This course aims to give the learner a very good basic grounding in the use of Microsoft Word to create everyday documents required either at work or at home. The course begins by showing the user how to navigate around Microsoft Word. It quickly gets the user to create a new document before getting into features such as formatting, printing and even creating tables.
PURPOSE This course aims to enhance existing Microsoft Word skills by covering more specific documentation creation aspects such as working with multiple documents, formatting in tables, tab, lists, merging, section breaks, templates, and working with pictures and illustrations.
DURATION 1 day
COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of MS Word. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES • work with the basic features of Word • create a new document • find the information you need in Help • work with a document • select and work with text in a document • cut and copy information within and between documents • use a range of font formatting techniques • format paragraphs • work effectively with features that affect the page layout of your document • create and modify tables • print a document DURATION 1 day TIMES 9.00am until 4.30pm DATES 26 February 2013 23 August 2013
COURSE ENTRY REQUIREMENT This course is designed for participants who have an introductory knowledge of MS Word. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary.
TIMES 9.00am until 4.30pm DATES 5 April 2013 7 October 2013 INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
LEARNING OUTCOMES • modify Word options • work with the Navigation pane • work with multiple documents • use a range of formatting techniques to position text and paragraphs • create and work with various types of tabs • define and modify lists • use table features to improve the layout and format of tables • create and use building blocks • create and apply styles • create and work effectively with themes • create and use templates • learn how to work with section breaks • insert headers and footers into a document • use the Mail Merge Wizard to perform mail merges • insert and work with pictures in a Word doc • use the new drawing and illustrating tools in Word 2010 • insert and work with WordArt and text effects
INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
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C BS Cou r se Gu ide 2013
Excellent course. Well facilitated – Nick Leaning from City of Bayswater MS Excel Intermediate, June 2012
COMPUTING
MYOB ACCOUNTRIGHT VERSION 19 PURPOSE The skills and knowledge acquired in this course will allow the use to create a company data file complete with historical and opening balances, produce and manage purchase orders and invoices, manage accounts payable and accounts receivable, and produce BAS documentation. COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of MYOB. A basic knowledge of accounting concepts and terms is necessary. Keyboard skills, a general understanding of the Windows such as working with windows, dialog boxes and basic file and folder manipulation are necessary. LEARNING OUTCOMES • find your way around an MYOB AccountRight data file and extract some usefulcompany information • create a new company file for use in AccountRight • modify an existing chart of accounts to suit your business needs • make changes to customer and supplier details in the card file • create an inventory in AccountRight of items for sale • purchase items for a business in AccountRight • enter payments for purchases that have been made • produce more complex invoices • apply customer payments to open invoices • work with the inventory that has been set up in AccountRight • use AccountRight’s cheque facility for making purchases • reconcile AccountRight data against company bank statements • work with the reporting system in AccountRight • understand how AccountRight is set up and works with the GST • set up and complete a Business Activity Statement 16
MYOB ACCOUNTRIGHT VERSION 19 CONT... DURATION 2 days TIMES 9.00am until 4.30pm DATES 21 & 22 February 2013 29 & 30 May 2013 2 & 3 September 2013 25 & 26 November 2013 INVESTMENT $600 (GST free) per person includes course materials, lunch and refreshments
C BS Cou r se Gu ide 2013
It was great, fun and informative. Thanks – Amy from Gem Recruitment Introduction to FISH, February 2012
fish
FISH!
FISH!
INTRODUCTION TO FISH!
FISH! TRAINER
Tel: 6211 2340
PURPOSE Find out about the global phenomenon that is helping thousands of organisations become more profitable and their people feel alive and engaged. This program provides a fun introduction to the FISH! Philosophy and its four Principles.
PURPOSE This program aids organisations in successfully implementing the FISH! Philosophy by training their trainers in delivery methodology and implementation strategies.
OVERVIEW The FISH! Philosophy is a cultural change program that has become a global phenomenon. Developed by Dr Stephen Lundin, the program is based on the now famous Seattle Pike Place Fish Market. Through a change in culture the fish mongers altered how they felt about work, and therefore their behaviour, resulting in happier workers, happier customers, better efficiency and an increase in profit. CBS Training offers a suite of FISH! programs: Introduction to FISH!, FISH! Sticks and FISH! Trainer, that are fun, energising and challenging. These programs outline the principles of the FISH! Philosophy and provide practical and innovative strategies to aid organisations in their implementation. FISH! can generate the following outcomes for your organisation: • Get the organisation’s culture back on track • Create a customer-focused business • Build cohesive, effective teams • Challenge and develop workplace leaders OUR FISH! TRAINERS CBS Training has Certified FISH! trainers who not only deliver FISH! but provide a consultancy service to help your organisation successfully implement FISH! COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. Please note that at the time of going to print, this course information was correct. Should any changes occur, we will supply you with the most current information.
LEARNING OUTCOMES Apply the four FISH! Principles to your personal and work lives. Experience a positive difference in your relationships and within yourself. CONTENT Four FISH! Principles: • Play • Make their day • Be there • Choose your attitude DURATION 3 hours DATES Contact CBS for any customised enquiries.
FISH! STICKS PURPOSE FISH! Sticks is an opportunity to consider ways in which FISH! can be successfully introduced and maintained within an organisation. Participants will usually have attended the Introduction to FISH! session, on which FISH! Sticks builds by providing practical strategies to continue the cultural changes introduced in FISH!
This is not a FISH! accredited Train the Trainer course. LEARNING OUTCOMES • Identify training structures and methods for the FISH! programs • Apply strategies for successful FISH! implementation CONTENT • Introduction to FISH! • Training methods to explore the FISH! Philosophy • Implementation techniques for organisations • FISH! resources and contact DURATION 1 day DATES Contact CBS for any customised enquiries.
LEARNING OUTCOMES • Be given the opportunity to see how other organisations have made FISH! stick • Consider ways to make FISH! stick in their own organisation • Understand the FISH! tank concept and its application to organisations • Learn how to expand the scope of FISH! within an organisation CONTENT • Commit
• Be it
• Coach it
DURATION 3 hours DATES Contact CBS for any customised enquiries.
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C BS Cou r se Gu ide 2013
government
GOVERNMENT Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.and refreshment costs, please contact CBS office for costs.
Tel: 6211 2340 OVERVIEW CBS Training is able to offer a suite of programs specifically designed for the public sector environment. Our programs include nationally recognised units or qualifications, or non-assessable short courses. CBS Training has the capability to deliver contextualized training that meets the requirements of the CUA contextualized to your organisation. NATIONALLY RECOGNISED QUALIFICATIONS The qualifications offered in this section are provided direct to the client via Recognition of Prior Learning, on the job learning and/ or corporate group training where available. The programs are customised, including unit selection and relating course content to the client’s environment. To receive a qualification, participants must successfully complete the assessments for each unit. RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified public sector employees who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information.
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COURSE CUSTOMISATION & IN-HOUSE TRAINING Our public sector and local government courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Any of the listed PSP Qualifications or CUATRA2012 short courses can be delivered in your organisation. Please contact CBS Training for further information. PUBLIC SECTOR QUALIFICATIONS Qualifications provided via RPL, on the job or corporate training direct to public sector agencies include: • PSP30104 - Certificate III in Government • PSP40104 - Certificate IV in Government • PSP50104 - Diploma of Government • PSP42410 - Certificate IV in Government (Procurement and Contracting) • PSP52510 - Diploma of Government (Procurement and Contracting) • PSP51904 - Diploma of Government (Workplace Inspection) • PSP40504 - Certificate IV in Government (Financial Services) • PSP50804 - Diploma of Government (Human Resources) • PSP41204 - Certificate IV in Government (Project Management) • PSP51304 - Diploma of Government (Project Management) • PSP51104 - Diploma of Government (Management)
LOCAL GOVERNMENT TRAINING CBS Training has worked with a number of Local Government clients to customise exciting courses to the Local Government environment. Examples include the customisation of the Certificate IV in Frontline Management and Diploma of Management to include elective units from the LGA04 Local Government Training Package and to relate training content to Local Government legislation, policies and procedures. Popular LGA04 elective units provided to clients include LGAGOVA410B Monitor council procedures to ensure compliance with relevant legislation and LGACORE501B Provide quality and timely advice to council.
C BS Cou r se Gu ide 2013
government
CUATRA2012 COURSES
Category 2: Working in Organisations
In addition to nationally recognised qualifications, Central Institute of Technology, and the metropolitan public RTO’s, have partnered to offer Western Australian Government agencies and other approved buyers a unique opportunity to access quality public short courses based on the Common Use Arrangement (CUATRA2012). Listed below are courses we offer to government agencies. These are offered on a per seat basis in our public courses. We also offer contextualised training in the workplace. Please contact CBS for formal quote to match your requirements.
2.0.3 Job Application & Interview Skills (1 day) 2.0.4 Interpersonal & Communication Skills (1 day) 2.0.6 Time Management (1 day) 2.0.14 Customer Service (1 day) 2.0.25 Minute Taking (1/2 day)
If the courses listed below in Category 4 are not scheduled in our portfolio, CBS Training has the capacity to deliver these in-house to your employees allowing customisation at corporate level. This would be small group (12pp+) facilitated sessions. Please contact CBS Training for further information.
4.0.1 BSB50607 - Diploma in Human Resources Management (3 core plus 5 electives units) 4.0.2 TAE40110 - Cert IV in Training and Assessment (7 core units plus 3 elective units) 4.0.3 BSB40807 - Cert IV in Frontline Management (4 core units plus 6 elective units) 4.0.4 BSB51107 - Diploma of Management (8 elective units) 4.0.5 BSB60407 - Advanced Diploma of Management (3 core units plus 5 elective units) 4.0.6 BSB51407 - Diploma of Project Management (9 core units) 4.0.7 BSB40207 - Cert IV in Business (1 core unit plus 9 elective units) 4.0.8 BSB50207 - Diploma of Business (8 elective units) 4.0.10 PSP20104 - Certificate II in Government (4 core units plus 5 elective units)
Before registering in our public courses please go to the Department of Finance website: www.contractswa.finance.wa.gov.au and view the Buyers Guide for Training Courses (CUA TRA2012) for information on contract information, contractor details, order form and price schedule by course. NOTE: The Common Use Arrangement does not cover catering and refreshment costs, please contact CBS office for costs.
Category 1: Information Technology 1.0.6 Excel Introduction (1 day) 1.0.7 Excel Intermediate (1day) 1.0.19 Project Introduction (1 day)
Category 3: Management 3.0.2 Project Management (2 days) Category 4: Management
4.0.11 4.0.12 4.0.16 4.0.17 4.0.19 4.0.21
PSP30104 - Certificate III in Government(7 core units plus 4 elective units) PSP40104 - Certificate IV in Government (7 core units plus 8 elective units) PSP41204 - Certificate IV in Government (Project Management 10 core units plus 5 elective units) equivalent core units exist please see training package for details PSP51304 - Diploma in Government (Project Management -10core units plus 1 elective unit) equivalent core units exist please see training package for details PSP51104 - Diploma of Government Management (7 core units plus 4 elective units) PSP50804 - Diploma Government of Human Resources (6 core units plus 5 elective units)
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C BS Cou r se Gu ide 2013
Very helpful – Roshima from Department of Training and Workforce Development
human resources
HUMAN RESOURCES Tel: 6211 2340 OVERVIEW CBS Training is able to offer Human Resources professionals, or those with Human Resources responsibilities, a suite of training programs including non-assessable short courses or nationally recognised units or qualifications. NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. For information on different study options for the below nationally recognised qualifications please contact CBS Training on 6211 2340.
RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified HR practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
Qualifications available in this section include: • BSB41007 - Certificate IV in Human Resources (4 core units offered only) • BSB50607 - Diploma of Human Resources Management (3 core and 5 elective units required) • BSB60907 - Advanced Diploma of Management (Human Resources) (6 core and 2 elective units required)
Course
Duration
Jan
Feb
Mar
Apr
May
Jun
HR Essentials
2 days
Interviewing Skills
1 days
Job Application and Interview Skills
2 days
Performance Management
1 days
13
Recruitment & Staff Selection
1 days
12
20
Jul
Aug
Sep
24-27
Oct
Nov 18-19
28
3 30-31
20-21 9 15
Dec
C BS Cou r se Gu ide 2013
It was informative – Tim from Department of Training and Workforce Development human resour ces
BSB41007 CERTIFICATE IV IN HUMAN RESOURCES (Core units only)
BSB50607 DIPLOMA OF HUMAN RESOURCES MANAGEMENT
BSB60907 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES)
PURPOSE This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focussed on discrete human resources functions, such as remuneration, workforce planning or human resources information systems.
PURPOSE This qualification reflects the role of individuals who possess a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff.
PURPOSE This qualification reflects the role of individuals who provide leadership and strategic direction in the human resources activities of an organisation. They analyse, design and execute judgements using wideranging technical, creative, conceptual or managerial competencies. Their knowledge base may be highly specialised or broad within the human resources field. These individuals are often accountable for group outcomes and for the overall performance of the human resources function of an organisation.
Please note that only the 4 core units from the qualification are offered. The 6 remaining elective units can be completed with the Portfolio of Business and Management, Central Institute of Technology. QUALIFICATION ENTRY Participants wishing to enter the Certificate IV course should be in a position to undertake skills recognition or show competency for the units listed in the Certificate III in Business. Participants should be operating in an Administration Officer, Personal Assistant, HR Clerk or Project Assistant role and will be aspiring to a HR Assistant or Payroll Officer position. UNITS OF COMPETENCY (Core Units Only) • BSBHRM401A - Review human resources functions • BSBHRM402A - Recruit, select and induct staff • BSBHRM403A - Support performance management process • BSBWRK410A - Implement industrial relations procedures EXPRESSION OF INTEREST Please contact CBS to express your interest in this course. It will be scheduled with a minimum of 10 participants.
QUALIFICATION ENTRY Participants wishing to enter the Diploma course should be in a position to undertake skills recognition or show competency for the units listed in the Certificate IV in Human Resources. Participants should be operating in an HR Assistant, Officer or Payroll Officer role and will be aspiring to an HR Advisor, HR and Change Manager, HR Consultant or Senior HR Officer position. UNITS OF COMPETENCY Core (C) or Elective (E) units • BSBHRM501A - Manage human resources services (C) • BSBHRM503B - Manage performance management systems (C) • BSBHRM504A - Manage workforce planning(C) • BSBHRM506A - Manage recruitment selection and induction processes (E) • BSBHRM507A - Manage separation or termination (E) • BSBHRM509A - Manage rehabilitation or return to work programs (E) • BSBHRM401A - Review HR Functions (E) • BSBADM502B - Manage meetings (E) EXPRESSION OF INTEREST Please contact CBS to express your interest in this course. It will be scheduled with a minimum of 10 participants.
QUALIFICATION ENTRY Participants wishing to enter the Advanced Diploma course should be in a position to undertake skills recognitions or show competency for the units listed in the Diploma of Human Resources Management or other relevant qualification/s. Participants should be operating in a Human Resources Advisor, Human Resources and Change Manager, Human Resources Consultant, Human Resources Manager or Senior Human Resources Officer role. UNITS OF COMPETENCE Core (C) or Elective (E) units Plan and Lead Strategic Change • BSBINN601B - Manage organisational change (C) • BSBMGT605B - Provide leadership across the organisation (C) • BSBMGT616A - Develop and implement strategic plans (C) HR Planning and Organisational Development • BSBMGT615A - Contribute to organisation development (C) • BSBHRM602B - Manage human resources strategic planning (C) • BSBDIV601A - Develop and implement diversity policy (C) 21
C BS Cou r se Gu ide 2013
human resour ces
BSB60907 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) CONT... Managing Risk and OHS • BSBOHS601B - Develop a systematic approach to managing OHS (E) • BSBRSK501B - Manage risk (E) DURATION • Plan and Lead Strategic Change - 2 days • HR Planning and Organisational Development - 2 days • Managing Risk and OHS - 1 day EXPRESSION OF INTEREST Please contact CBS to express your interest in this course. It will be scheduled with a minimum of 10 participants. INVESTMENT Plan and Lead Strategic Change - $990 (GST free) HR Planning and Organisational Development $990 (GST free) Managing Risk and OHS - $520 (GST free) Prices per person include course materials, lunch and refreshments
HR ESSENTIALS
INTERVIEWING SKILLS
PURPOSE This course is intended as an introduction to current HR trends in the workplace. It provides a framework for understanding HR practice in modern organisations and is intended for those who need a basic knowledge of HR systems, legislation and trends.
PURPOSE This course is intended to provide participants involved in the interview process as part of the recruitment and selection of staff with skills required during interview.
LEARNING OUTCOMES • Explain the purpose of HR management in organisations • Identify a number of key HR elements • Prioritise organisational HR systems needs • Identify key HR systems for their organisations • Recognise current issues and trends CONTENT • The role of HR in organisations • HR planning • Recruiting staff • Training and development • Performance management • Industrial Relations • Implementing HR systems • Key issues and trends DURATION 2 days TIMES 9.00am until 4.30pm DATES 24 & 27 May 2013 18 & 19 November 2013 INVESTMENT $660 (GST inclusive) per person includes course materials, lunch and refreshments
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LEARNING OUTCOMES Participants will be able to understand and demonstrate a professional approach to recruitment and selection processes that complies with legislative requirements and the Public Sector Standards and to develop a plan to improve their personal interviewing approach. CONTENT • Understanding Public Sector Standards, protocols and relevant legislation • Reviewing position description (JDF’s) • Behavioural interview techniques • Questioning Techniques • Interviewing Techniques • Developing rapport with interviewee • Providing positive and constructive feedback DURATION 1 day TIMES 9.00am until 4.30pm DATES 28 March 2013 3 July 2013 INVESTMENT $440 (GST inclusive) per person includes course materials, lunch and refreshments
C BS Cou r se Gu ide 2013
Addresses all important details – Janet from Department of Training and Workforce Development Job application Skills – April 2012
human resour ces
JOB APPLICATION AND INTERVIEW SKILLS CUA course 2.0.3 (please refer to the Government Section of this Guide for more information)
LEARNING OUTCOME Participants will be able to understand and apply job application writing skills to get to the interview and confidently demonstrate the skills of successful job interview techniques. CONTENT • The Public Sector Job environment • Identifying your skills and abilities • Addressing the criteria confidently, clearly and succinctly • Drafting a positive covering letter • Importance of CVs or resumes • Making your job application stand out • Understanding the interview process • Selling yourself, key messages • The value of strong opening and closing statements • Questioning techniques, predicting questions. • Interview preparation and practise, notes • Developing rapport with the panel, through non verbal communication DURATION 2 days TIMES 9.00am until 4.30pm DATES 30 & 31 May 2013 20 & 21 November 2013 INVESTMENT $440* (GST inclusive) per person includes course materials, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
PERFORMANCE MANAGEMENT
RECRUITMENT AND STAFF SELECTION
PURPOSE Participants will be able to understand the principles of effective performance management and be able to apply this knowledge to improve performance and accomplish results for the individual and the organisation.
LEARNING OUTCOME Participants will be able to understand and demonstrate a professional approach to recruitment and selection processes that complies with legislative requirements and the Public Sector Standards and to develop a plan to improve their personal recruitment approach.
LEARNING OUTCOME • Understand the performance management cycle and links to organisational strategy • Identify performance issues that require immediate management and understand the different styles of performance management to use • Provide feedback to underperforming staff • Understand the appraisal system and process • Develop a team or individual plan for performance management CONTENT • What is performance management and different approaches • Cycle of performance management and the role in managing individual performance • Developing plans and agreements • Monitoring and rewarding performance • Conducting reviews/appraisals • Giving constructive feedback • Dealing with performance issues DURATION 3 hours TIMES 9.00am until 12pm
CONTENT • Understanding Public Sector Standards, protocols and relevant legislation • Reviewing position description (JDF’s) • Preparing reports that recommend filing/ creating positions • Advertising positions • Selecting the most appropriate panel • Processing applications and short listing • Behavioural interview techniques • Writing the selection panel report • Providing positive and constructive feedback DURATION 1 day TIMES 9.00am until 4.30pm DATES 12 June 2013 15 November 2013 INVESTMENT $440 (GST inclusive) per person includes course materials, lunch and refreshments
DATES 13 June 2013 9 September 2013 INVESTMENT $440 (GST inclusive) per person includes course material and refreshments
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C BS Cou r se Gu ide 2013
Lecturer was very knowledgeable on the topic and spoke at a level that matched our knowledge/understanding from Sarah at City of Melville
management
MANAGEMENT Tel: 6211 2340 OVERVIEW The courses in this section are based on units from nationally recognised Management qualifications. These courses are designed to develop and enhance managerial competencies by focusing on practical application and demonstration of competencies within the workplace. NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. Qualifications or skill sets available in this section include: Key Management Skill Set (3 units) • BSB40807 - Certificate IV in Frontline Management (4 core and 6 electives units required) • BSB51107 - Diploma of Management (5 core and 3 elective units required) • BSB60407 - Advanced Diploma of Management (3 core and 5 electiveunits required) RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified managers who are able to provide evidence of existing knowledge and skills against the units of competency listed in nationally recognised courses. Please contact CBS Training for further information.
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COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. CBS Training offers the above Management qualifications using its successful work-based learning and assessment model. The workbased learning model enables participants to tailor the qualification, selecting units of competency relevant to their learning and development needs in conjunction with their job role. Participants will receive the support of a CBS Training Learning and Development Consultant who will attend the participant’s place of work at agreed intervals throughout the duration of the qualification. For more details regarding the Management qualifications and our work-based learning model, please contact CBS Training on 6211 2340. Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
C BS Cou r se Gu ide 2013
Subject matter was very interesting and insightful from Carol at Identity WA Certificate IV in Frontline Management, 2012
management
KEY MANAGEMENT SKILL SET PURPOSE The Key Management Skill Set provides an initial set of essential skills for new supervisors. The skill set units provide credit towards a number of qualifications including the BSB40807 Certificate IV in Frontline Management should supervisors wish to complete a qualification. QUALIFICATION ENTRY Participants wishing to complete the Key Management Skill Set should be newly promoted to the position of supervisor, leading hand or team leader. UNITS OF COMPETENCY • BSBMGT401A - Show leadership in the workplace • BSBWOR402A - Promote team effectiveness • BSBMGT402A - Implement operational plan EXPRESSION OF INTEREST Please contact CBS to express your interest in this course. It will be scheduled with a minimum of 10 participants.
BSB40807 CERTIFICATE IV IN FRONTLINE MANAGEMENT
BSB40807 CERTIFICATE IV IN FRONTLINE MANAGEMENT CONT...
PURPOSE This qualification reflects the role of individuals who take the first line of management and may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its outcomes.
Customer Service and Continuous Improvement
QUALIFICATION ENTRY Participants wishing to enter the Certificate IV should be in a position to undertake skills recognition or show competency for the units listed in the Certificate III in Frontline Management. Participants could be operating in a supervisory role such as Accounts Clerk, Customer Service Advisor, Import/Export Clerk, or Office Administrator and will be aspiring to a Coordinator, Leading Hand, Supervisor or Team Leader position.
• BSBCUS401B - Coordinate implementation of customer service strategies (E) • BSBMGT403A - Implement continuous improvement (E) Students completing the Certificate IV qualification will also complete the following units as part of their assessment tasks (no additional attendance required): • BSBINN301A - Promote innovation in a team environment (E) • BSBWRT401A - Write complex documents (E) EXPRESSION OF INTEREST Please contact CBS to express your interest in this course. It will be scheduled with a minimum of 10 participants.
UNITS OF COMPETENCY Core (C) or Elective (E) units Work Priorities and Relationships • BSBWOR404B - Develop work priorities (E) • BSBWOR401A - Establish effective workplace relationships (E) Leadership and Teams • BSBMGT401A - Show leadership in the workplace (C) • BSBWOR402A - Promote team effectiveness (C) Planning and Safety • BSBMGT402A - Implement operational plan (C) • BSBOHS407A - Monitor a safe workplace (C)
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C BS Cou r se Gu ide 2013
Clear information, easy to understand, great allocation of time for activities, very interactive from Gail at Identity WA management
BSB51107 DIPLOMA OF MANAGEMENT PURPOSE This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed prospective of the specific work requirements with their managerial approaches. QUALIFICATION ENTRY Participants wishing to enter the Diploma should be in a position to undertake skills recognition or show competency for the units listed in the Certificate IV in Frontline Management. Participants could be operating in a Coordinator, Leading Hand, Supervisor or Team Leader role and will be aspiring to a Manager position. UNITS OF COMPETENCY All Elective (E) units Leadership and Teams • BSBMGT401A - Show leadership in the workplace • BSBWOR502B - Ensure team effectiveness
BSB60407 ADVANCED DIPLOMA OF MANAGEMENT PURPOSE This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership. QUALIFICATION ENTRY Participants wishing to enter the Advanced Diploma should be in a position to undertake skills recognition or show competency for the units in the Diploma of Management or other relevant qualification/s. Participants should have extensive experience as a Manager and will be aspiring to become an Area, Department or Regional Manager. UNITS OF COMPETENCE Core (C) or Elective (E) units Plan and Lead Strategic Change
• BSBMGT515A - Manage operational plan • BSBOHS509A - Ensure a safe workplace
• BSBINN601B - Manage organisational change (C) • BSBMGT605B - Provide leadership across the organisation(C) • BSBMGT616A -Develop and implement strategic plans(C)
Customer Service and Continuous Improvement
Manage Knowledge and Innovation for Organisational Development
• BSBCUS501C - Manage quality customer service • BSBMGT516C - Facilitate continuous improvement
• BSBINM601A - Manage knowledge and information (E) • BSBMGT608C - Manage innovation and continuous improvement (E) • BSBMGT615A - Contribute to organisation development (E)
Planning and Safety
Workplace Learning and People Performance • BSBLED501A - Develop a workplace learning environment • BSBMGT502B - Manage people performance EXPRESSION OF INTEREST Please contact CBS to express your interest in this course. It will be scheduled with a minimum of 10 participants.
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Mange Budgets and Finances • BSBFIM601A - Manage finances (E) • BSBFIM501A - Manage budgets and financial plans (E) EXPRESSION OF INTEREST Please contact CBS to express your interest in this course. It will be scheduled with a minimum of 10 participants.
C BS Cou r se Gu ide 2013
The program is set out very well. The facilitator did a great job! Sarah Best from Shire of Mundaring Certificate IV in Occupational Health & Safety, August 2012
OCCUPATIONAL HE ALTH & S AFETY
OCCUPATIONAL HEALTH & SAFETY
OCCUPATIONAL HEALTH AND SAFETY
RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified HR practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information.
Tel: 6211 2340 OVERVIEW The Certificate IV in Occupational Health and Safety prepares employees for jobs with an extensive occupational health and safety responsibility. Possible job titles that may be relevant to this qualification include Occupational Health and Safety Coordinator and Occupational Health and Safety Officer. NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. Qualifications available in this section include:
COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
• BSB41407- Certificate IV in Occupational Health and Safety (6 OHS units and 3 elective units required) • BSB51307- Diploma of Occupational Health and Safety (5 OHS units and 3 elective units required)
Course
Duration
Certificate IV in Occupational Health and Safety
4
Diploma of Occupational Health and Safety
4
Risk Management
1
OHS for Supervisors
2
Jan
Feb
Mar
Apr
13-14 & 18-19
May 8-9 & 13-14
Jun
Jul
24-25 Jun & 1-2 Jul
Aug
Sep
8-9 & 14-15
Oct
Nov
28-29 Oct & 4-5 Nov
29-30 Aug & 4-5 Sept 28
14-15 & 21-22 7
2&4
8-9
27
Dec
C BS Cou r se Gu ide 2013
Excellent facilitator. Provided a good learning experience and environment Cathy Shaw from Fremantle Hospital Certificate IV in Occupational Health & Safety, May 2012
OCCUPATIONAL HEALTH & SAFETY
BSB41407 CERTIFICATE IV IN OCCUPATIONAL HEALTH AND SAFETY PURPOSE This qualification would suit an OHS officer in a full-time dedicated role who works under the supervision of an OHS Coordinator or OHS Manager. To complete the Certificate IV in Occupational Health and Safety you must successfully complete 9 units consisting of 6 OHS core units and 3 elective units. QUALIFICATION ENTRY Participants wishing to enter the Certificate IV should be in a position to undertake skills recognition or show competency for the units listed in the Certificate III in Occupational Health and Safety. Participants could be operating in roles such as; Health and Safety Representative, Health and Safety Committee Member or a Health and Safety Assistant role and will be aspiring to a OHS Coordinator or OHS Officer position. UNITS OF COMPETENCY Elective (E) units • BSBOHS401B - Contribute to the implementation of a systematic approach to managing OHS (E) • BSBOHS402B - Contribute to the implementation of the OHS consultation process (E) • BSBOHS403B - Identify hazards and assess OHS risks (E) • BSBOHS404B - Contribute to the implementation of strategies to control OHS risk (E) • BSBOHS405B - Contribute to the implementation of emergency procedures (E) • BSBOHS408A - Assist with compliance with OHS and other relevant laws (E) • BSBRES401A - Analyse and present research information (E) • BSBRSK401A - Identify risk and apply risk management processes (E) • BSBWRT401A - Write complex documents (E)
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BSB41407 CERTIFICATE IV IN OCCUPATIONAL HEALTH AND SAFETY CONT... DURATION 4 days TIMES 9.00am until 4.30pm DATES 13, 14 & 18, 19 February 2013 8, 9 & 13, 14 May 2013 24, 25 June & 1, 2 July 2013 8, 9 & 14, 15 August 2013 28, 29 October & 4, 5 November 2013 INVESTMENT $1,800 (GST free) per person includes course materials, lunch and refreshment
Diploma of Occupational Health & Safety, June 2012
OCCUPATIONAL HE ALTH & S AFETY
C BS Cou r se Gu ide 2013
I enjoyed the course and found it to be very well delivered – Dallas Dunlop from Global Construction Services
BSB51307 DIPLOMA OF OCCUPATIONAL HEALTH AND SAFETY
BSB51307 DIPLOMA OF OCCUPATIONAL HEALTH AND SAFETY CONT...
BSB51307 DIPLOMA OF OCCUPATIONAL HEALTH AND SAFETY CONT...
PURPOSE This qualification reflects the role of individuals who coordinate and maintain the OHS program within an organisation. Individuals would possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and the work of others with safety responsibilities.
UNITS OF COMPETENCY Elective (E) units • BSBOHS501B - Participate in the coordination and maintenance of a systematic approach to managing OHS (E) • BSBOHS502B - Participate in the management of the OHS information and data systems (E) • BSBOHS503B - Assist in the design and development of OHS participative arrangements (E) • BSBOHS504B - Apply principles of OHS risk management (E) • BSBOHS505C - Manage hazards in the work environment (E) • BSBOHS508B - Participate in the investigation of incidents (E) • BSBRSK501B - Manage risks (E) • BSBOHS408A - Assist with compliance with OHS and other relevant laws (E)
DURATION 4 days
QUALIFICATION ENTRY Due to the intensive nature of this course it is preferred that the candidates considering this qualification have either BSB41407 Certificate IV in Occupational Health and Safety or other relevant qualification/s, or with extensive vocational experience in providing guidance to others in matters relating to occupational health and safety but without formal OHS qualifications. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include Occupational Health and Safety Coordinator, or Occupational Health and Safety Manager. This breadth of expertise would equate to the competencies required to undertake this qualification.
TIMES 9.00am until 4.30pm DATES 29, 30 August & 4, 5 September 2013 14, 15 & 21, 22 October 2013 INVESTMENT $2,200 (GST free) per person includes course materials, lunch and refreshments
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C BS Cou r se Gu ide 2013
Excellent course delivery – Paul Power Certificate IV in Occupational Health & Safety, May 2012
OCCUPATIONAL HEALTH & SAFETY
RISK MANAGEMENT LEARNING OUTCOMES Risk management is an essential component of good business and management practice. This program will provide managers, supervisors and team leaders with knowledge of the risk management process and its application in the workplace. CONTENT • Defining Risk management • Identifying risk • Analysing and evaluating risk • Determining treatment options for risk • Monitoring and reviewing treatment options DURATION 1 day TIMES 9.00am until 4.30pm
OHS FOR SUPERVISORS AND TEAM LEADERS LEARNING OUTCOMES This program is designed for supervisors and team leaders and provides an overview of OHS law, safety management systems and the principles of OHS risk identification, assessment and control. This program will assist supervisors and team leaders to meet their legislative responsibilities for managing OHS in the workplace. CONTENT • Knowledge of OHS legislation and its application to the work environment • Understanding the duty of care and its application to supervisors and team leaders • Methods of hazard identification and assessment • Processes for hazard control DURATION 2 days
DATES 28 May 2013 7 October 2013 INVESTMENT $440 (GST inclusive) per person includes course materials, lunch and refreshments
TIMES 9.00am until 4.30pm DATES 2 & 4 April 2013 8 & 9 October 2013 INVESTMENT $660 (GST inclusive) per person includes course materials, lunch and refreshments
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C BS Cou r se Gu ide 2013
Best course I’ve done in years from Karen at Royal Perth Hospital Certificate IV in Project Management, May 2012
project management
project management
PROJECT MANAGEMENT Tel: 6211 2340 OVERVIEW Project Management is a dynamic and diverse management function. Our project management training will enable you to coordinate all aspects of project management to ensure a successful outcome. It will enhance your role working in project management be it with small, medium or large projects. NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. Qualifications available in this section include: • BSB41507 - Certificate IV in Project Management (8 core units required) • BSB51407 - Diploma of Project Management (9 core units required)
RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified project management practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
NATIONALLY RECOGNISED PROJECT MANAGEMENT COURSE DATES Course
Duration
Certificate IV in Project Management
3
Diploma of Project Management
4
Jan
Feb
Mar
Apr
May
30 April & 1-2 May
5-7 5-6 & 13-14
Jun
Jul
24-25 Jun
6-7 & 22-23
Aug
Sep
5-7
Oct
Nov
Dec
Nov
Dec
8-10 2-3 & 12-13
22-25
PROJECT MANAGEMENT SHORT COURSE DATES Course
Project Management
Duration
2
Jan
Feb 21 & 22
Mar
Apr
May
Jun
Jul
Aug
Sep
10 & 11
Oct
8& 11
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C BS Cou r se Gu ide 2013
Increased knowledge base of Project Management, increased confidence with undertaking project work from Di at Armadale Health Services Certificate IV in Project Management, May 2012
project management
BSB41507 CERTIFICATE IV IN PROJECT MANAGEMENT
BSB41507 CERTIFICATE IV IN PROJECT MANAGEMENT CONT...
PURPOSE This course is aimed at participants working as a Project Team Member. It is designed to enable participants to fulfill their role effectively and at the same time prepare them for future roles in Project Management. This program incorporates the competencies from Certificate IV in Project Management.
CONTENT • Apply the basic principles of time, cost, risk assessment and quality to a project • Consider alternative solutions to meeting project deadlines • Effectively deal with other projectmembers • Develop and plan project schedules, Gantt charts and use other Project Management tools • Contribute to successful project communication
QUALIFICATION ENTRY Participants wishing to enter the Certificate IV should be in a position to undertake skills recognition or show competency for the units listed in the Certificate III in Business. Participants should have extensive projectbased experience and will be aspiring to a Project Coordinator, Management Officer, Team Member or Administrator position. UNITS OF COMPETENCY 8 Core Units • BSBPMG401A - Apply project scope management techniques • BSBPMG402A - Apply time management techniques • BSBPMG403A - Apply cost management techniques • BSBPMG404A - Apply quality management techniques • BSBPMG405A - Apply human resource management approaches • BSBPMG406A - Apply communications management techniques • BSBPMG407A - Apply risk management techniques • BSBPMG408A - Apply contract and procurement procedures
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DURATION 3 days TIMES 9.00am until 4.30pm DATES 5 - 7 February 2013 30 April & 1, 2 May 2013 5 - 7 August 2013 8 - 10 October 2013 INVESTMENT $1,800 (GST free) per person includes course materials, lunch and refreshments
Diploma of Project Management, Midwest Regional Council, August 2012
project management
BSB51407 DIPLOMA OF PROJECT MANAGEMENT
BSB51407 DIPLOMA OF PROJECT MANAGEMENT CONT...
PURPOSE This course aims to provide Managers with the latest techniques in application of successful management. This program incorporates the competencies from Diploma of Project Management.
DURATION 4 days
QUALIFICATION ENTRY Participants wishing to enter the Diploma should be in a position to undertake skills recognition or show competency for the units listed in the Certificate IV in Project Management. Participants could be operating in a Project Coordinator, Management Officer, Team Member or Program Administrator role and could be aspiring to be a Project Leader, Management Facilitator. UNITS OF COMPETENCY 9 Core Units • BSBPMG501A - Manage application of project integrative processes • BSBPMG502A - Manage project scope • BSBPMG503A - Manage project time • BSBPMG504A - Manage project cost • BSBPMG505A - Manage project quality • BSBPMG506A - Manage project human resources • BSBPMG507A - Manage project communication • BSBPMG508A - Manage project risk • BSBPMG509A - Manage project procurement CONTENT • Successfully manage a range of projects from inception to delivery and apply all the aspects of Project Management e.g. communication, time, costs, quality, risks etc to a successful project • Coordinating project staff – how to do it successfully while juggling all the balls in the air at the same time and keeping the project on time and within budget • The key to project procurement
TIMES 9.00am until 4.30pm DATES 5, 6 & 13, 14 March 2013 6, 7 & 22, 23 May 2013 22-25 July 2013 2, 3 & 12, 13 September 2013 INVESTMENT $2,200 (GST free) per person, includes course material, lunch and refreshments
C BS Cou r se Gu ide 2013
Well presented. Good class interaction From Laura Very effective course – glad that I attended from Lauren
PROJECT MANAGEMENT CUA Course 3.0.2 (Please refer to the Government Section of this Guide for more information)
PURPOSE Participants will be able to understand and apply the fundamental steps of an effective project management methodology in the workplace. CONTENT • Fundamentals of the project management cycle • Managing project goals and task outlines • Determining project status • Managing scheduling tasks and organizing resources • Selecting, motivating and managing the project team • Managing delegation, controlling and tracking the project • Managing clients and stakeholders • Managing project schedules and budgets • Budget reporting • Project evaluation and review • Managing project to a successful finish DURATION 2 days TIMES 9.00am until 4.30pm DATES 21 & 22 February 2013 10 & 11 June 2013 8 & 11 November 2013 INVESTMENT $660* (GST inclusive) per person includes course materials, lunch and refreshments *For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
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C BS Cou r se Gu ide 2013
Good presentation – Kevin Shaw Diploma of Quality Auditing, September 2012
Quality Auditing
QUALITY AUDITING Tel: 6211 2340 OVERVIEW The BSB51607 Diploma of Quality Auditing is a nationally recognised qualification designed to develop skills in areas such as participating in and conducting quality audits, report audit findings, preparing audit documentation and managing audit teams. This program is designed for team leaders, internal auditors and quality auditors. The course offered provides training for five (5) of the eight (8) required units to complete a Diploma of Quality Auditing. The five (5) units are delivered in a clustered format and are assessed holistically. Participants need to enrol in and attend both sessions, and complete the assessment tasks to the required standard to achieve competence for the all (5) units. Participants that complete the five units will be issued with a Statement of Attainment. Participants who wish to achieve the Diploma Qualification may select from a variety of units and RPL the remaining three (3) units or select alternative units available through the Management and Business Portfolio. An RPL kit has been developed by CBS Training to facilitate this process.
RECOGNITION OF PRIOR LEARNING (RPL) CBS Training has an RPL kit available for those experienced or qualified auditing practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. A selection of units that can be used to complete the remaining three units of competence required have been included in the RPL kit. Alternatively you may already hold units at a Diploma or Advanced Diploma that may be packaged into your qualification. Contact CBS Training for further detail. Customised training can be arranged at CBS Training or individually through the Business and Management Portfolio at Central Institute of Technology, Perth Campus in either face to face or external delivery. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
QUALITY AUDITING PURPOSE This program has been designed for people working as team leaders, internal auditors and quality auditors. It gives participants an overview of the auditing process required to successfully participate in and carry out an audit. Participants will also have the opportunity to explore how to undertake an audit and develop reports for effective feedback to clients. UNIT OF COMPETENCY • BSBAUD501B - Initiate a quality audit • BSBAUD402B - Participate in a quality audit BSBAUD503B - Lead a quality audit • BSBAUD504B - Report on a quality audit • BSBRSK501B - Manage risk LEARNING OUTCOMES • Develop quality audit scope and objectives • Identify resources required to conduct quality audit • Identify and establish risk context • Develop and submit quality audit plan • Conduct entry and exit meeting • Identify, gather and analyse information • Analyse risks • Guide team members in continuously improving their performance • Compile and prepare audit reports • Plan risk treatments • Report findings • Participate in an exit meeting DURATION 4 days (two sessions of two days) TIMES 9.00am until 4.30pm DATES 25-26 February & 11-12 March 2013 10-11 & 17-18 April 2013 29-30 July & 22-23 August 2013 13-14 & 27-28 November 2013 INVESTMENT $1, 900 (GST free) per person includes course materials, lunch (first day only) and refreshments
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C BS Cou r se Gu ide 2013
Well paced presentation as knowledge built understanding – Jeff Atkinson Certificate IV in Training & Assessment, February 2012
training and assessment
TRAINING AND ASSESSMENT Tel: 6211 2340 OVERVIEW The Training and Assessment qualifications are designed to meet the competency development and qualification needs of new and existing trainers and assessors (Certificate IV in Training and Assessment) or training and assessment managers (Diploma of Training and Assessment). NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. Qualifications available in this section include: • TAE40110 - Certificate IV in Training and Assessment (7 core and 3 elective units required) • TAE50111 - Diploma of Vocational Education and Training (6 core and 4 elective units required) • TAE50211 - Diploma of Training Design and Development (5 core and 5 elective units required) RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified training and assessment practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
TAE40110 CERTIFICATE IV IN TRAINING AND ASSESSMENT
DURATION Learning Design – 3 days
PURPOSE TAE40110 Certificate IV in Training and Assessment applies to people for whom training is a large part of their job, or their full job function within a structured assessment and training system. These people have considerable responsibility for training program development and delivery, as well as assessment of training participants or employees.
Assessment – 3 days
QUALIFICATION ENTRY Participants wishing to enter the Certificate IV in Training and Assessment should experience in a position that had responsibility for the provision of training and assessment. Participants will also have skills in internet research, word processing and document creation, PowerPoint, and excellent verbal and written communication.
Delivery and Facilitation – Part A: 4 days, Part B: 2 days TIMES 9.00am until 4.30pm DATES Refer to next page, please note some Intake dates bridge a weekend. INVESTMENT (GST exempt) Learning Design – $700 Assessment – $700 Delivery and Facilitation – $1,000 Price per person per cluster include course materials, assessments and refreshments
UNITS OF COMPETENCY CLUSTERS Core (C) or Elective (E) units Learning Design • TAEDES401A - Design and develop learning programs (C) • TAEDES402A - Use training packages and accredited courses to meet client needs (C) Assessment • TAEASS401B - Plan assessment activities and processes (C) • TAEASS402B - Assess competence(C) • TAEASS403B - Participate in assessment validation (C) • TAEASS502B - Design and develop assessment tools (E) Delivery and Facilitation (Part A & B) • BSBCMM401A - Make a presentation (E) • TAEDEL401A - Plan, organise and deliver group-based learning (C) • TAEDEL402A - Plan, organise and facilitate learning in the workplace (C) • TAEDEL301A - Provide work skill instruction (E) 35
C BS Cou r se Gu ide 2013
Facilitators energy towards training was very inspirational – Rika Asaoka Certificate IV in Training & Assessment –August 2012
training and a ssessment
CERTIFICATE IV IN TRAINING AND ASSESSMENT INTAKE DATES Intake One Duration: 12 days between January and April 2013 Learning Design (3 days)
15-17 January 2013
Assessment (3 days)
11, 12 & 15 February 2013
Delivery and Facilitation Part A (4 days)
18, 19 & 25, 26 March 2013
Delivery and Facilitation Part B (2 days)
18 & 19 April 2013
Intake Two Duration: 12 days between February and May 2013 Learning Design (3 days)
27, 28 February & 1 March 2013
Assessment (3 days)
20, 21 & 27 March 2013
Delivery and Facilitation Part A (4 days)
8, 9 & 15, 16 April 2013
Delivery and Facilitation Part B (2 days)
15 & 16 May 2013
Intake Three Duration: 12 days between April and August 2013 Learning Design (3 days)
22, 23 & 24 April 2013
Assessment (3 days)
17 & 20, 21 May 2013
Delivery and Facilitation Part A (4 days)
20, 21 & 27, 28 June 2013
Delivery and Facilitation Part B (2 days)
12 & 13 August 2013
Intake Four Duration: 12 days between July and November 2013 Learning Design (3 days)
8, 9 & 10 July 2013
Assessment (3 days)
19, 20 & 21 August 2013
Delivery and Facilitation Part A (4 days)
10, 11 & 16, 17 September 2013
Delivery and Facilitation Part B (2 days)
31 October & 1 November 2013
Intake Five Duration: 12 days between August and November 2013 Learning Design (3 days)
26, 27 & 28 August 2013
Assessment (3 days)
18, 19 & 20 September 2013
Delivery and Facilitation Part A (4 days)
16, 17 & 23 & 24 October 2013
Delivery and Facilitation Part B (2 days)
25 & 26 November 2013
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TAE50111 DIPLOMA OF VOCATIONAL EDUCATION AND TRAINING PURPOSE The Diploma of Training and Assessment reflects the roles of experienced practitioners delivering training and assessment services usually within Registered Training Organisations (RTOs) within the vocational education and training (VET) sector. They may have a role in leading other trainers and assessors and in providing mentoring or advice to new trainers or assessors as well as designing approaches to learning and assessment strategies across a significant area within the RTO. QUALIFICATION PRE-REQUISITES Contact CBS for pathways into this qualification. DURATION Contact CBS for course fees and study options.
C B S Tr a i n i n g p h o n e 0 8 6211 23 4 0 | f a x 0 8 6211 23 4 8 email
[email protected] Mezzanine Level 14 0 R o y a l S t r e e t Eas t Per th WA 60 0 4
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