SITXHRM006 Student Assessment Tasks 2 (1)
September 12, 2022 | Author: Anonymous | Category: N/A
Short Description
Download SITXHRM006 Student Assessment Tasks 2 (1)...
Description
Assessment Details Assessment Qualifcaon Code/Title Assessment Type Assessment
Advanced Diploma O Hospitality Assessment – 1
Due Date
Locaon
Unit o Competency Naonal Code/Title
Time allowed
2 Week
SCCM
Term / Year
T-
SITXHRM006Monitor sta perormance
Student Name
Student ID
Student Declaraon: Declaraon: I declare that the work ssubmied ubmied is my own and has not been copied or plagiarised from any person or source.
Signature: ____________________________ Date: _____/_/_________
Assessor Details Assessor’s Name RESULTS (Please Circle) Feedback to student:
SATISFACTORY
Assessor Declaraon: I declare that I have conducted a fair,
*If Student is Not Sasfactory Reassessment Reassessme nt Required ☐ Yes Comment:
NOT SATISFACTOR SATISFACTORY Y
☐
No
valid, reliable and exible assessment with this student, and I have provided appropriate feedback. Si Sign gnat atur ure: e: Date:
____ ______ ____ ____ ____ ____ ____ ____ ____ ____ ____ __ ______/_______/___________
Instrucons to the Candidates
This assessment is to be completed according to the instrucons given below in this document. Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entled to one (1) resubmit in showing your competenc competence e with this unit. If you are not sure about any aspect of this assessment, please ask for clarica claricaon on from your assessor. Please refer to the College re-submission and re-sit policy for more informao informaon. n. If you have quesons and other concerns that may aect your performance in the Assessment, please inform the assessor immediatel immediately. y. Please read the Tasks carefully then complete all Tasks. To be deemed competent for this unit you must achieve a sasfactory result with tasks of this Assessment along with a sasfactory result for another Assessment. This is an Open book assessment which you will do in your own me but complete in the me designated by your assessor. Remember, Remember, that it must be your own work and if you use other sources then you must reference these appropriately Submied document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing must be Single line and Footer of submied document must include Student ID, Student Name and Page Number. Document must be printed double sided. This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor. Plagiarism is copying someone else’s work and subming it as your own. Any Plagiarism will result in a mark of Not Sasfactory. Sasfact ory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must be aware of and understand the SCCM’s policy on plagiarism and cerfy that this assignment is their own work , except where indicated by referencing, and that student have followed the good academic pracces noted above.
Assessment Task 2: Staff performance project Task summary
© Sydney City College of M anagement Pty Ltd
RTO: 45203
CRICOS: 03620C
Date
Revision date
Version
April 2022
April 2023
1
File Name: SITXHRM006 Student Assessment Task
Page 1 o 7
You are required to evaluate staff performance and then conduct an education and training session to support and enhance your ongoing performance. This assessment is to be completed in the simulated work environment in the RTO. Required Access to textbooks textbooks and other learnin learning g materials
Computer with Microsoft Office and internet access
Team Performance Appraisal A Team Performance Appraisal B
Team Performance Appraisal C
Performance Appraisal Giselle
Performance Appraisal Terry
Code of Conduct
Customer Service Policy and Procedures
Performance Management Policy and Procedures
Quiet area for roleplay
Timing Your assessor will advise you of the due date of these submissions. Submit Email to the Administration Manager
Performance Management Report
Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Resubmission opportunities You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
© Sydney City College of M anagement Pty Ltd
RTO: 45203
CRICOS: 03620C
Date
Revision date
Version
April 2022
April 2023
1
File Name: SITXHRM006 Student Assessment Task
Page 2 o 7
Assessment Task 2: Instructio Instructions ns as provided to students students Complete the following activities: activities: 1.
Care Carefu full lly y read read th the e fol follo lowi wing ng scen scenar ario io You have recently been appointed the Human Resources Manager of a health resort and convention centre in the Blue Mountains, near Sydney. The resort, Blue Healer Spa, is made up of five areas: catering, wellness, meeting rooms, accommodation, and administration. Each area has its own full-time manager. The kitchen is large enough to feed over 100 people three meals each day. There are four fulltime kitchen staff, and the rest of the staff are hired on a casual basis to cater for functions and retreats. There is accommodation for 80 people in twin and double rooms. Surrounding hotels provide further accommodation when needed. There are four meeting rooms of various sizes, and these can be opened up to make one large room for functions such as weddings and courses. There is also a service area where computers and printers can be accessed. The wellness area has two saunas, a steam room, three warm water spas, four massage rooms and four consultation rooms where naturopathic consultations and facial treatments are performed. The spa runs continuously, mostly due to locals visiting, whether a course is running or not. Reception includes the front desk and the office where the accounts are done, and records kept. It is an open o pen plan office with 5 staff workstations. Most staff prefer to work with their own laptops, connected to the larger computer screens. As Human Resources Resources Manager, you have been given responsibili responsibility ty for assessing each staff member’s individual needs and ensure that these are met. You recognise that staff working in each area of the hotel require different customer service skills and have decided to begin with the front desk staff. Your predecessor had recently completed policies and procedures covering customer service and performance management. One of your tasks as HR Manager will be to introduce these to the staff. Your predecessor has performed regular staff performance appraisals and collated these in Team Performance appraisals. Only one more staff appraisal needs to be done to complete the latest round of reviews. Your predecessor has already entered the objective performance data into the employee’s Performance Appraisal Template and the latest Team Performance Appraisal.
© Sydney City College of M anagement Pty Ltd
RTO: 45203
CRICOS: 03620C
Date
Revision date
Version
April 2022
April 2023
1
File Name: SITXHRM006 Student Assessment Task
Page 3 o 7
2.
Cond Conduct uct a struc structured tured perf performan ormance ce ap apprais praisal al on on Terry Terry (your (your asses assessor) sor).. Begin by reviewing, and printing out Performance Appraisal Terry Review the Performance Management Policy and Procedures to determine how you should carry out the appraisal. Hold a meeting with Terry. It should not take longer than about 15 minutes. Discuss each section with the employee, taking notes in the Performance Appraisal Terry. During the meeting, you will need to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required required information Responding to questions as required.
When the appraisal has been b een completed, submit the completed Performance Appraisal Terry and submit it to your assessor.
3.
Pr Prepa epare re fo forr an educa educati tion on and trai trainin ning g ses sessio sion n with with sta staff. ff. Begin by reviewing the following company documents that had been maintained by your predecessor:
Team Performance Appraisal A
Team Performance Appraisal B
Team Performance Appraisal C
Code of Conduct
Customer Service Policy and Procedures
Performance Management Policy and Procedures
Use the Team Performance Appraisals to conduct individual performance evaluations on each staff member. In the next activity you will be required to carry out an education and training session for staff that is relevant to the evaluations you have made. Use the internet to research presentation methods that will assist with the staff’s understanding of all the relevant company documents.
© Sydney City College of M anagement Pty Ltd
RTO: 45203
CRICOS: 03620C
Date
Revision date
Version
April 2022
April 2023
1
File Name: SITXHRM006 Student Assessment Task
Page 4 o 7
4.
Cond Conduct uct a an n educatio education n and training training session session with with staf stafff (your (your a assess ssessor). or). You are required to conduct a staff training session based on the Blue Healer Spa documents that you have reviewed. Prior to conducting the meeting, make sure that you practice your delivery, so you are well prepared. You will be assessed on your presentation technique as well as the content of your presentation. The training session will be an opportunity for you to provide supportive feedback and guidance to the staff with the goal of improving their standards of performance. During the meeting, you are required to:
Explain to the staff how to use the Customer Service Policy and Procedures to enhance their work performance. Inform staff about the standards of performance that are expected of them. Ask them for their opinion on these standards. Ensure that they are all familiar with the staff Code of Conduct and use it to guide their work at Blue Healer Spa. Explain how the Performance Management Policy and Procedures will guide the way that their performance will be evaluated in the future. Discuss the rewards that are being offered for outstanding performance. Discuss the individual performance evaluations you have made and ensure that they agree with your findings. Select at least one staff member who, in your evaluation, has consistently achieved outstanding performance, and provide them with an appropriate reward from the Performance Management Policy and Procedures. Ask whether they they feel that they need further coachin coaching g or training in any areas.
During the meeting, you will need to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
5.
Asking questions to identify required required information Responding to questions as required.
Send Send an email email to to tthe he Admi Adminis nistr trati ation on Mana Manager ger.. You must now send an email to the staff’s Line Manager as part of the follow up from the training session.
© Sydney City College of M anagement Pty Ltd
RTO: 45203
CRICOS: 03620C
Date
Revision date
Version
April 2022
April 2023
1
File Name: SITXHRM006 Student Assessment Task
Page 5 o 7
6.
Writ Write e a per perfo form rmanc ance e man manag agem ement ent rrep epor ortt As set out in the Performance M Management anagement Policy a and nd Procedures, you are are required to document the reward(s) given for outstanding performance. The report should include the information as set out in the policy and procedures and filed as required.
© Sydney City College of M anagement Pty Ltd
RTO: 45203
CRICOS: 03620C
Date
Revision date
Version
April 2022
April 2023
1
File Name: SITXHRM006 Student Assessment Task
Page 6 o 7
Assessment Task 2 Checklist Student’s name: Completed succ su cces essf sful ullly? Yes No
Did the student: Inform staff members about the standards of performance that are expected of them?
☐
☐
Monitor staff performance by conducting regular performance appraisals and by having direct contact with staff? During the performance appraisal with Terry, demonstrate effective communication skills including:
☐
☐
☐
☐
Provide staff with guidance and support to improve their customer service performance? Give recognition and rewards for staff members’ outstanding performance?
☐
☐
☐
☐
Determine whether any further coaching or training is required for the staff and, if there is, organise that it be carried out?
☐
☐
Implement performance management systems as set out in the Performance Management Policy and Procedures?
☐
☐
Conduct evaluations of the office staff’s individual performance and discuss these openly and fairly?
☐
☐
Complete a performance management record and file it as required in the Performance Management Policy and Procedures? Task outcome: Satisfactory
☐
☐
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Com omm men ents ts
Asking questions to to identify required required information
Responding to questions as required
Using active listening techniques to confirm understanding
Not satisfactory
Assessor signature: Assessor name: Date:
© Sydney City College of M anagement Pty Ltd
RTO: 45203
CRICOS: 03620C
Date
Revision date
Version
April 2022
April 2023
1
File Name: SITXHRM006 Student Assessment Task
Page 7 o 7
View more...
Comments
