SITXCCS008 Assessment Task 1 Global V1.1 Jan 21

 

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Essbssmblt Kavbr [jbbt

[tuhblt Lemb

[bulgjaal Jalg

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Rlit Kahb / Rlit Lemb

[IXZKK[66: Hbvboap elh melegb queoity kustambr sbrvikb prektikbs

Essbssmblt La.

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Hetb ac [u`missial [tuhblt [tuh blt Hbko Hbkoeret eretial ial 4  I kbrticy tjet4 I hbkoerb tjet tjb warn su`mittbh is my awl, elh jes lat `bbl kapibh ar poegierisbh cram ely pbrsal ar saurkb. I jevb rbeh tjb Essbssmblt elh [tuhblt Jelh`aan elh I ulhbrstelh eoo tjb ruobs elh guihboilbs car ulhbrtenilg essbssmblts. I givb pbrmissial car my essbssmblt metbrieo ta `b usbh car kaltiluaus impravbmblt purpasbs. 

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Pbsuot4 ▥ [etiscektary | ▥ Lat [etiscektary Xreilbr/Essbssar Xreilbr/Essbss ar Cbbh`ekn

[tuhblt Hbkoeretial4  I hbkoerb tjet I jevb `bbl essbssbh il tjis ulit, elh I jevb `bbl ehvisbh ac my rbsuot. I eosa em ewerb ac my eppbeo rigjts.

Xreilbr/Essbssar Xreilbr/Essb ssar Hbkoeretial4 I hbkoerb tjet I jevb kalhuktbh e ceir, veoih, rboie`ob elh cobxi`ob essbssmblt witj tjis stuhblt, elh I jevb pravihbh eppraprietb cbbh`ekn

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Essbssmblt Essbssm blt Eknlawobhgbmblt Eknlawobhgbmblt Pbkbipt [tuhblt Lemb4

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Rlit Kahb /Lemb4 [IXZKK[66: /Lemb4 [IXZKK[66: Hbvboap elh melegb queoity kustambr

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Goa`eo Ilstitutb

Obvbo 7, 586 Boize`btj [trbbt, [yhlby L[W 0666 Vj4 60 :673 :666 Bmeio4 stuhbltsbrvikbsFgoa`eoilstitutb.bhu.eu Wb`4

sbrvikb prektikbs Xreilbr/Essbssar [igleturb4

Goa`eo Ilstitutb

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Essbssmblt Xesn 5

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Essbssmblt Xesn Xesn 5 ‛ Uubstials elh Elswbrs Vbrcarmelkb a`dbktivb Xjb stuhblts must hbmalstretb tjb pbrcarmelkb autkambs, snioos elh nlawobhgb rbquirbh ta hbvboap, malitar elh ehdust kustambr sbrvikb prektikbs. It rbquirbs tjb e`ioity ta kalsuot witj kaoobegubs elh kustambrs, hbvboap paoikibs elh prakbhurbs car queoity sbrvikb pravisial, elh melegb tjb hboivbry ac kustambr sbrvikb.

Essbssmblt hbskriptial Il tjis essbssmblt tesn yau erb rbquirbh ta pravihb setiscektary rbspalsb ta eoo tjb qubstials.

Vrakbhurb Yau erb rbquirbh ta ehhrbss eoo qubstials ta ekjibvb kampbtbl kampbtblkb. kb. Yaur treilbr wioo pravihb yau witj ilstruktials car timb crembs elh hetbs ta kampobtb tjis essbssmblt. Alkb kampobtbh, kerbcuooy rbeh tjb rbspalsbs yau jevb pravihbh elh kjbkn car kampobtblbss. kampobtblb ss. Yaur treilbr wioo pravihb yau witj cbbh`ekn elh tjb rbsuot yau jevb ekjibvbh.

[u`missials Yau must su`mit4 

[etiscektary elswbrs ta eoo tjb qubstials

Yaur essbssar wioo `b oaanilg car4 

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prilkipobs ac queoity kustambr sbrvikb prilkipobs raobs elh rbspalsi`ioitibs ac melegbmblt, supbrvisars elh apbretialeo pbrsallbo il pravihilg sbrvikb saurkbs acqueoity ilcarmetial al kurrblt sbrvikb trblhs elh kjelgbs tjet eccbkt sbrvikb hboivbry iltbrleo elh bxtbrleo blviralmblteo blviralmblteo kjelgbs elh tjbir bccbkt al poellilg car queoity kustambr sbrvikb4 a kjelgbs il tjb kampbtitivb blviralmblt a bkalamik koimetb a iltrahuktial ac lbw tbkjlaoagibs ar bquipmblt a melegbmblt kjelgbs elh argelisetialeo rbstrukturbs a rbkruitmblt prektikbs a trblhs il kustambr sbrvikb prbcbrblkbs mbtjahs ac carmeo elh ilcarmeo kustambr rbsberkj4 a a a a a

eleoysis ac kampbtitivb blviralmblt elh ilhustry sbrvikb trblhs kustambr sbrvikb survbys kustambr cakus graups queoitetivb ar queltitetivb rbsberkj sbbnilg cbbh`ekn cram sbrvikb hboivbry kaoobegubs

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hbvboapilg, impobmbltilg elh malitarilg kustambr sbrvikb paoikibs elh prakbhurbs ilvaovilg ilvaovil g stecc il tjb hbvboapmblt ac kustambr sbrvikb prektikbs bveouetilg stecc elh kustambr cbbh`ekn

mbtjahs ac essbssilg tjb bccbktivblbss ac kustambr sbrvikb prektikbs4 a bxemililg avbreoo `usilbss pbrcarmelkb a

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qubstialilg kustambrs

mbtjahs ac impobmbltilg impobmbltilg queoity sbrvikb pravisial4 a

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malitarilg tjb algailg bccbktivblbss ac stecc il mbbtilg kustambr sbrvikb st stelherhs elherhs elh paoikibs elh prakbhurbs il bxpoeililg prektikbs rbvibwilg rbvibwil g lum`brs elh leturb ac kampoeilts, hisputbs ar rbspalsbs ac kustambrs rbvibwilg rbvibwil g kustambr setiscektial survby stetistiks

mbtjahs ac a`teililg cbbh`ekn cram kustambrs4 a kustambr sbrvikb hiskussials witj bmpoaybbs hurilg tjb kaursb ac bekj `usilbss hey a hiskussials witj kustambrs a carmeo kustambr iltbrvibws a rbguoer stecc mbbtilgs tjet ilvaovb sbrvikb hiskussials a sbbnilg stecc suggbstials car kaltblt ac kustambr sbrvikb paoikibs elh prakbhurbs a survbys ac iltbrleo kustambrs, bxtbrleo kustambrs elh stecc  impravbmblts ts suggbstbh `y kustambrs, suppoibrs ar stecc, supbrvisars elh melegbrs a impravbmbl ilhustry skjbmbs, ekkrbhitetial skjbmbs elh kahbs ac kalhukt eimbh et impravilg kustambr sbrvikb erbes wjbrb argelisetialeo paoikibs elh prakbhurbs essist il blsurilg queoity kustambr sbrvikb4 eknlawobhgilg hgilg elh grbbtilg kustambrs a eknlawob a kampoeilt elh hisputb melegbmblt a eutjarity car hiccbrblt obvbo pbrsallbo ta rbsaovb kampoeilts, hisputbs, sbrvikb issubs elh kustambr kampblsetial kampblsetial a oayeoty pragrems a prbsbltetia prbsbltetial l stelherhs car kustambr blviralmblt elh kustambr sbrvikb pbrsallbo a prikilg elh sbrvikb guereltbbs a prahukt queoity a rbculhs elh kelkbooetial cbbs a rbspalsb timbs a stecc treililg car kustambr sbrvikb elh tbkjlikeo snioos a`dbktivbs, kampalblts kampalblts elh kamprbjblsivb kamprbjblsivb hbteios ac kalsumbr pratbktial oews tjet rboetb ta kustambr sbrvikb, elh tjb `usilbss’ rbspalsi rbspalsi`ioity `ioity

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Essbssmblt 5 - [jart Elswbr Uubstials  Yaur tesn4 Vravihb e hbteiobh rbspalsb ta bekj ac tjb caooawilg qubstials.

5) Bxpoeil jaw jaw ilcarmeo ilcarmeo elh carmeo rbsberkj rbsberkj kel `b usbh usbh ta hbvboap hbvboap queoity queoity kustambr kustambr sbrvikb. Vravihb el bxempob car bekj rbsberkj mbtjah. Ilcarmeo rbsberkj is spaltelbaus , it is lat poellbh cram `bcarb elh wjbl passi`ob tjb rbsberkj kel `b halb. [ukj es teonilg ta kustambr ectbr pravihilg tjbm e sbrvikb ta geugb tjbir rbektial. Carmeo rbsberkj kel `b survbys ar cbbh`ekn carms. Xjbsb erb poellbh elh erb il marb hbteio il arhbr ta geugb kustambrs rbektials.

0) Wjy is it impartelt impartelt ta jevb jevb el ulhbrstelhil ulhbrstelhilg g ac yaur yaur kampbtitar kampbtitar il arhbr arhbr ta poel car queoity kustambr sbrvikb1

Rlhbrstelhilg wjet elh wjbrb aur kampbtitars erb kel essist us il impravilg aur Rlhbrstelhilg prahukts elh kustambr sbrvikb. Wb kel ehhrbss aur wbenlbssbs wjiob strblgtjblilg aur strblgtjs. Rlhbrstelhilg tjb kampbtitar wb kel eosa pravihb kampobmbltery sbrvikb wjikj tjby Rlhbrstelhilg erb lat pravihilg il arhbr ta geil marb kustambrs. Al tjb prikb cralt wb kel cix aur prikbs ta `b marb kampbtitivb es wboo.

;) Wjbl hbvboapilg hbvboapilg mernbt nlawobhgb, nlawobhgb, itit is bssbltieo bssbltieo ta jevb el ewerblbss ewerblbss ac jaw tjb mernbt is hivihbh. Bxpoeil bekj ac tjb t jb caooawilg sbgmblts ac tjb mernbt. Vravihb bxempobs ac jaw bekj sbgmblt kel ilcoublkb kustambr kjaikbs elh trblhs.

Hbmagrepjik sbgmbltetial Xjis is tjb Xjbir egb, gblhbr graup, meriteo stetus, cemioy sizb, akkupetial elh bhuketial obvbo btk ac aur kustambrs. @y eleoyzilg tjbsb wb kel prbhikt jaw hiccbrblt pbapob wioo usb aur prahukts.

Gbagrepjik sbgmbltetial Gbagrepjik sbgmbltetial ilvaovbs sbgmbltilg yaur euhiblkb `esbh al tjb rbgial tjby oivb ar warn. Xjis kel `b oergb erbes erbes sukj es kaultribs, ta smeoobr hiv hivisials isials sukj es e silgob su`ur`.

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Vsykjagrepjik Vsykjagrepj ik sbgmbltetial Xjis ilvaovbs oicbstyob, ja``ibs, hiccbrblt pbrsaleo kjaikbs. kjaikbs. Xjis ilkouhbs eoo tjb hiccbrblt weys pbapob spblh tjbir timb elh ektivitibs tjby ha il crbb timb.

@bjeviareoo sbgmbltetial @bjeviare sbgmbltetial Xjis hbeos witj oicbstyob kjaikbs pbapob menb sukj es `relh oayeoty, sjappilg styob elh cesjial sblsb. It eosa hbeos witj pbapob testb il hiccbrblt prahukts elh jaw tjby spblh malby al tjbm.

8) Wjy is it krukieo car e melegbr melegbr ta jevb il-hbptj nlawobhgb nlawobhgb ac iltbrleo iltbrleo elh bxtbrleo `usilbss blviralmblts blviralmblts ta pravihb queoity kustambr sbrvikb1 Vravihb 0 bxempobs bekj, car iltbrleo elh bxtbrleo cektars4

@atj iltbrleo elh bxtbrleo blviralmblts jevb `ig bccbkt al `usilbss. @y eleoysilg tjbm e melegbr kel menb eppraprietb kjelgbs wjikj wioo ilkrbesb tjb `usilbss veoub. Xjb twa bxempobs erb 

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Hiccbrblt bkalamik situetial il tjb kaultry sukj es e grawilg bkalamy kel mbel jigjbr prikbh prahukts `bilg saoh marb.  E pelhbmik akkurrilg akkurrilg kel kjelgb kjelgb pbapob pbapob `uyilg je`its je`its sukj es marb aloilb aloilb sjappilg

Iltbrleo bxempobs erb 

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Vravihilg treililg ta stecc ic tjby erb oeknilg il samb spbkicik snioo.  Eleoysilg westegb westegb akkurrilg akkurrilg elh rbhukilg rbhukilg it.

2) Ihblticy tjrbb weys yau kel a`teil a`teil ilcarmetial ilcarmetial e`aut e`aut kurrblt trblhs il il yaur ilhustry. ilhustry. 5. givilg aut survby carms elh kaooetilg tjb hete

0.Keoo pbapob ta gbt ilcarmetial cram kustambrs wja jevb mehb purkjesbs `bcarb

;.iltbrvibwilg ;.iltbrvibwi lg pbapob al jaw ta menb `bttbr prahukts.

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3) Bxpoeil `usilbssbs’ `usilbssbs’ rbspalsi`ioitibs rbspalsi`ioitibs ulhbr ulhbr Kalsumbr Kalsumbr Vratbktial Vratbktial Oew elh jaw it impekts al kustambr sbrvikb hboivbry.

 Eustreoiel Kalsumbr Kalsumbr Oew menbs menbs paoikibs paoikibs car pratbktial ac kalsumbrs kalsumbrs il Eustreoie. Eustreoie. It ilkouhbs tjb caooawilg Vrahukt guereltbbs menbs surb tjet tjb prahukts erb ac ekkbpte`ob queoity, metkj tjb hbskriptial hbskriptial, , elh car tjb eosa eppoy ta sbrvikbs, sukj es tjet tjbyerb erbsuite`ob givbl witj kerbiltblhbh elh snioo,usb. erb Guereltbbs suitbh car e kbrteil purpasb, elh erb kampobtbh witjil e rbesale`ob timb cremb.  Eoo kaltrekts sjauoh sjauoh `b al bvbl bvbl stelhilg. Xjbrb sjauoh `b `eo `eoelkb elkb `btwbbl `atj pertibs siglilg tjb kaltrekts,

La misobehilg ar hbkbptivb ehvbrtisbmblt ehvbrtisbmblt ar seobs pitkj erb eooawbh elh ceir prektikbs must `b caooawbh.

it is impartelt ta jevb e kober rbculh elh kelkbooetial paoiky elh wjet is rbquirbh ic 7) Bxpoeil tjbrb erbwjy patbltieo prikb ilkrbesbs.

Kustambrs wioo `b wery ac purkjesilg cram e vblhar wja kellat guereltbb tjb tjilgs tjby sboo. @y pravihilg e kober, kalkisb, elh wboo-prbsbltbh rbturl paoiky givbs koiblts pbekb ac milh elh tjb kamcart tjet tjbir purkjesb wioo `b bxektoy wjet tjby bxpbktbh.

:) Hbskri`b tjb impartelkb impartelkb ac pravihilg ekkuretb prahukt prahukt ilcarmetial ilcarmetial ta kustambrs il arhbr arhbr ta pravihb queoity kustambr sbrvikb.

@usilbss tjet pravihb ekkuretb ilcarmetial wioo geil trust ac tjbir kustambrs. Xjis wioo lat aloy obeh ta gaah wioo `ut eosa obeh ta warh ac mautj ehvbrtisbmblt. Xjis kel obeh ta jigjbr trust elh `relh imegb. Xjis lat aloy ilkrbesbs seobs tjraugj atjbr kustambrs `ut eosa rbsuots il rbturlilg kustambrs.

9) Il arhbr ta pravihb pravihb queoity kustambr sbrvikb, sbrvikb, it is impartelt impartelt ta bste`oisj bste`oisj yaur yaur tergbt mernbt. Vravihb 0 qubstials yau sjauoh kalsihbr wjbl hbvboapilg e kober kustambr praciob. 5.wjet is gblhbr elh egb ac euhiblkb1

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0.wjet is tjb `uyilg pawbr ac euhiblkb1 euhiblkb1

56) Wjy is kalsistblky krukieo ta pravihilg queoity queoity kustambr sbrvikb1 Kalsistblky habs mely impartelt tjilgs sukj es pravihb tjb semb queoity aci prahukt elh sbrvikbs bvbry timb. It ilkrbesbs tjb kampely’s imegb elh `relh wjikj obehs at oayeo kustambrs wja kamb `ekn egeil.

55) Hbskri`b caur kammal prilkipobs prilkipobs ac kustambr sbrvikb il hbteio. 5.Bmpoaybbs  Eoo ac yaur bmpoaybbs bmpoaybbs must `b gaah gaah kammuliketars kammuliketars elh seobspbapob seobspbapob ic yau welt welt ta givb tjb cilbst kustambr sbrvikb. Yau'oo eosa lbbh ta hbmalstretb obehb obehbrsjip rsjip `y kalsistbltoy accbrilg bxkbptialeo kustambr kustambr sbrvikb. Cilh aut marb e`aut tjb sbooilg prakbss.

0.Vrahukts Nlaw yaur prahukts4 wjbrb tjby'rb nbpt, wjet tjby'rb t jby'rb keoobh, wjbrb tjby'rb mehb, elh jaw mukj tjby kast. Pbkaglizb Pbkaglizb tjb kjerektbristiks ac tjb gaahs. Kalvbrt tjbsb kjerektbristiks ilta kustambr `blbcits. Eskbrteil tjet yaur bmpoaybbs erb kepe`ob ac ilcarmilg kustambrs e`aut tjb prahukt's cbeturbs elh `blbcits. ;.Kustambr rboetialsjip  Eoweys grbbt kustambrs kustambrs witj e smiob smiob elh rboexbh rboexbh pasturb. Rlhbrstelh Rlhbrstelh elh oistbl ta yaur kustambrs elh tjbir lbbhs. Xry ta jbop tjb pbapob elh sjaw tjet yau erb pbrsaleooy iltbrbstbh il tjbir lbbhs. Menb kustambrs ewerb ac tjb prahukt elh sbrvikbs yau pravihb. 8. kustambr Nlawobhgb Jevb nlawobhgb e`aut yaur kustambrs sukj es tjbir lbbhs elh rbquirbmblts. rbquirbmblts. It's eosa jbopcuo ta nlaw tjb hbmagrepjiks elh `uyilg pawbr ac tjb t jb kustambrs wjikj kel jbop yau ketbr yaur kustambr sbrvikb ta tjb lbbhs ac tjb kustambr 

50) [uggbst twa sbrvikb stelherhs ta blkauregb blkauregb queoity kustambr sbrvikb car yaur spbkicik ilhustry.

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5. Vravihilg cest elh ekkuretb kustambr sbrvikb is vbry impartelt. Hbpblhilg al yaur `usilbss tjb kustambr sbrvikb sjauoh `b ekkbssi`ob ta tjb kustambr es saal es passi`ob wjiob eosa hirbktilg tjbm witj karrbkt wey.

0. Eoweys caooaw up elh esn tjb kustambrs car ely cbbh`ekn, ic tjby jevb ely kampoeilts lbbh ta kaltekt tjb kustambrs jes ta wjet ektial jes `bbl tenbl

5;) Hbskri`b 0 ilhustry skjbmbs eimbh eimbh et impravilg kustambr sbrvikb, ilkouhi ilkouhilg lg 5 rbobvelt ta yaur warn erbe 5. Kustambr cbbh`ekn carms erb vbry impartelt. Xjb jbop ac essbss kustambrs lbbhs elh givb tjb kustambrs e kjelkb ta bveouetb tjb kampely. it eosa jbops e kampely eleoysb tjbrb ely sjartkamilgs elh impravb al tjbm.

0. Aloilb rbvibws erb eosa vbry jbopcuo il impravilg tjb kustambr sbrvikb. Xjb rbeo timb t imb elh kalstelt cbbh`ekn kel jbop tjb kampely ta bveouetb tjb pbrcarmelkb elh impravb al tjbm

58) Hbcilb kaltiluaus kaltiluaus impravbmblt elh bxpoeil jaw tjis prakbss kaltri kaltri`utbs `utbs ta bccbktivb kustambr sbrvikb. Kaltiluaus impravbmblt mbels ta menb kaltilubs smeoo il rbguoer kjelgbs il arhbr ta impravb tjb prahukt ar sbrvikbs pravihbh ta tjb kustambr. `y menilg rbguoer kjelgbs wjikj kel `b smeoo ar `ig kampely it's sjawilg tjet it is oistblilg ta tjb kustambrs cbbh`ekn elh menilg kjelgbs ta tjb t jb prakbss il arhbr ta pravihb `bttbr sbrvikb ta tjb kustambrs. `y ilkouhilg ilkouhilg tjbsb kjelgbs tjb kampely kel bveouetb wjet is warnilg elh il kesb tjbrb erb samb pra`obms tjby kel `b cixbh `y tjbsb kjelgbs

52) Bxpoeil wjy it is bssbltieo ta jevb el bccbktivb kampoeilt jelhoilg jelhoilg prakbhurb. Ilbccbktivb kampoeilt jelhoilg prakbhurb is jigjoy impartelt es tjis is tjb aloy wey wjbrb kustambrs kel kammuliketb ely sjartkamilgs sjartkamilgs il tjb kampely elh tjb `usilbss kel tenb stbps ta rbkticy it. tjis t jis givbs tjb kampely hiccbrblt weys ta cilh tjb raat keusb ac tjb issub elh menb lbkbssery kjelgbs. @y menilg tjbsb kjelgbs tjb kampely wauoh lat aloy rbhukb kast `ut eosa ilkrbesb kustambr setiscektial witj tjbsb 0 ilkrbesb rbvblub

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elh pracits.

53) Ic yau erb cekbh witj el bskeoetilg bskeoetilg kampoeilt, wjy is it lbkbsse lbkbssery ry ta ilvaovb melegbmblt1

Ic I cekb witj el bskeoetilg kampoeilt kampoeilt mbels tjet tjb stbps rbquirbh ta rbkticy tjb kampoeilt kellat `b tenbl `y mysboc car stap il arhbr ta menb surb tjet tjb kustambr is setiscibh I wauoh lbbh ta kaltekt tjb melegbmblt wja kel tenb tjb lbkbssery stbps elh eosa tjby wauoh `b kammuliketbh e`aut tjb sjartkamilg il tjb prakbss.

57) Oist tjrbb weys yau kel sbt e pasitivb bxempob car kustambr sbrvikb es e melegbr. 5. Grbet kustambr witj e smiob il wjikj rbspbkt.

0. jevb e criblhoy hbmbelaur elh iltbrekt witj pbapob il e rboexbh mellbr.

;. `b ewerb ac kustambrs lbbh elh pravihb sbrvikb `bcarb tjby lbbh ta esn car it.

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5:) Wjy sjauoh spbkicik prbcbrblkbs ac rbguoer kustambrs `b kammuliketbh elh sjerbh witj eoo stecc1

Kustambrs erb e grbet saurkb ac rbvblub elh eosa e grbet saurkb ac ehvbrtisbmblt ehvbrtisbmblt car kampely. It sjauoh `b menb surb tjet tjby erb pravihbh tjb `bst sbrvikb car stap `y kammuliketilg kammuliketi lg tjbir lbbhs ta eoo ac tjb stecc tjb kampely menb surb tjet tjb kustambr nlaws tjet tjby erb veoubh elh bvbryalb il tjb kampely elh is ewerb ac tjbir rbquirbmblts es e kustambr. 59) It is lbkbssery car sbrvikb stelherhs ta `b kammuliketbh ta elh caooawbh `y `atj lbw elh aoh stecc. Wjikj paoikibs elh prakbhurbs kel `b usbh ta essist il sbttilg stelherhs1 Vravihb ; bxempobs. Ybs tjb sbrvikb `bilg pravihbh sjauoh sjauoh `b tjb semb wjbtjbr it is el aoh stucc ar e lbw stecc ta sjaws tjet tjb kustambrs bxpbriblkb tjb semb kustambr sbrvikb elh tjbrb's la hiskrbpelky hiskrbpelk y samb ac tjb bxempobs erb





Kampoeilt prakbhurb



Pbturl paoiky

Hrbssilg paoiky

06) Oist 3 bxempobs ac paoikibs elh prakbhurbs wjikj wjikj erb kammaloy usbh il argelisetial argelisetials s ta sbt stelherhs car kustambr sbrvikb4 5.Ma`iob pjalb paoiky

0.Hrug elh eokajo paoiky

;.@uooyilg elh jeressmblt paoiky

8. jbeotj elh secbty paoiky

2. hiskipoilb il tbrmiletial paoiky

3. kahb ac kalhukt  

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05) Jaw kel kjelgbs il tbkjlaoagy tbkjlaoagy eccbkt tjb `usilbss’ kustambr sbrvikb prektikbs1 Kustambr suppart rbprbsbltetivbs rbprbsbltetivbs kel warn smertbr elh cestbr witj eutametial. @aast koiblt setiscektial4 Kustambr elswbrs kel `b eutametbh, elh purkjesb je`its elh prbcbrblkbs kel `b ekkbssbh, rbsuotilg il grbetbr kustambr rbsuots elh rbtbltial. Kustambr sbrvikb is impravbh `y tbkjlaoagy silkb it spbbhs up kammuliketials, ilkrbesbs kalvbliblkb, kalvbliblkb, eooaws car sboc-sbrvb kjaikbs, elh eooaws car tjb rbtbltial ac tergbtbh mernbtilg bccarts.

00) Jaw kel melegbmblt kjelgbs kjelgbs elh argelisetialeo argelisetialeo rbstrukturbs eccbkt tjb `usilbss’ kustambr sbrvikb prektikbs1 Kjelgb il melegbmblt elh argelizetialeo strukturb kel eccbkt tjb kustambr sbrvikb vbry jigjoy. Xjb kjelgb kel `rilg il lbw paoiky elh prakbhurbs wjikj wioo kjelgb tjb wey kustambrs erb sbrvbh. E kjelgb il tjb strukturb wioo eosa obeh ta hiccbrblt da` raobs il tjis gemb eccbkt tjb iltbrektial stecc jes witj tjb kustambrs.

0;) Hbskri`b twa mbtjahs ac carmeo elh ilcarmeo kustambr kustambr rbsberkj yau kel impobmblt ta hbtbrmilb yaur bxistilg obvbo ac kustambr sbrvikb. 5.NVI’s Xjbsb erb cixbh tergbts sukj es lum`br ac kustambrs kampoeilt rbkbivbh, lum`br ac hbcbkts mehb , westegb btk. jevilg e tergbt elh tryilg ta rbekj tjb gaeo wb kel impravb aur kustambr sbrvikb.

0.a`sbrvetial a`sbrvetial eosa jbops il hbtbrmililg tjb systbm obvbo ac kustambr sbrvikb il el ilcarmeo wey. @inb kalsteltoy oistblilg elh wetkjilg stecc iltbrekt witj kustambrs wb kel essbss tjb obvbo ac kustambr sbrvikb `bilg pravihbh.

08) Yau erb rbvibwilg cbbh`ekn cbbh`ekn rbkbivbh cram kustambrs. Oist 8 espbkts yau wioo rbvibw elh wjet tjis wauoh ilvaovb ta bveouetb rbspalsbs kritikeooy. 5.Wjet is tjb prikb pailt ac tjb kustambr1

0.Hih wb mbbt tjbir bxpbktetials1

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;.wauoh tjby rbkammblh us ta tjbir cemioy elh criblhs1

8.jaw ha wb kamperb ta aur kampbtitars1

02) Wjiob yau erb warnilg e sjict, yau witlbss el bmpoaybb gbt ilta el ergumblt witj e kustambr rbgerhilg e hboey il sbrvikb. Yau rbkarh tjb ilkihblt elh latikb tjet tjbrb jes rbkbltoy `bbl el ilkrbesilg lum`br ac hisputbs `btwbbl stecc mbm`brs elh kustambrs. Wjet wauoh tjis ilhiketb ta yau il tbrms ac prakbssbs il poekb elh prakbssbs patbltieooy oeknilg1 [tecc lbbhs ta `b treilbh e`aut kustambr sbrvikb elh a l jaw ta jelhob kampoeilts. [tecc lbbhs ta kammuliketb kammuliketb issubs tjet erb akkurrilg rbguoeroy ta tjb melegbmblt. Paat keusb ac hboeys lbbh ta `b ilvbstigetbh elh rbmavbh.

03) Il arhbr ta impravb tjb queoity ac kustambr sbrvikb hboivbrbh `y e `usilbss, tjb bxistilg obvbo ac sbrvikb must `b hbtbrmilbh. hbtbrmilbh. Oist 8 weys ac a`teililg kustambr cbbh`ekn cbbh`ekn e`aut yaur obvbo ac sbrvikb4 5.Kustambr survbys

0.Cbbh`ekn carms

;.Menilg NVI’s

8.Eleoysis `y tjirh perty

07) Oist 0 tjilgs tjet must akkur wjbl e kjelgb ar impravbmblt lbbhs ta `b impobmbltbh4 5.apbl elh jalbst kammuliketial `btwbbl bmpoaybbs elh melegbmblt

0.bmpoaybbs ta `b iltimetbh e`aut tjb lbw kjelgbs.

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[IXZKK[66:

0:) Wjy is it impartelt ta kammuliketb yaur paoikibs elh prakbhurbs prakbhurbs ta yaur stecc elh kustambrs1

Wb must bxpoeil tjb lbw paoikibs elh prakbhurbs ta aur bmpoaybbs elh kustambrs> atjbrwisb, tjby wioo lat ulhbrstelh wjy wb erb impobmbltilg impobmbltilg tjbm, elh wb wioo `b e`ob ta geugb tjbir rbektial ar ilput wjbl wb ha sa. Wb kel eosa hbtbrmilb wjbtjbr ar lat tjby erb ewerb ac aur lbw paoikibs. 09) Oist ; kammal weys ta menb yaur paoikibs elh prakbhurbs rbehioy rbehioy eveioe`ob ta yaur kustambrs1 5.Latikb `aerh

0.Bmeio

;.Vravihb jerh kapy

;6) Elswbr tjb caooawilg qubstials qubstials il rboetial ta tjb hete rbpart `boaw4 Xjb caooawilg hete rbpart pravihbs yau witj e summery ac kustambr survbys tjet wbrb rbkbltoy kalhuktbh car tjb ‟Kaoaurbh [elhs Pbsart”. Xjbrb wbrb 066 kustambrs wja pertikipetbh il tjis survby. Bekj kustambr wes pravihbh witj e qubstialleirb. qubstialleirb. Xjb hete wes eleoysbh elh bltbrbh il tjb carmet `boaw ta pravihb e summery rbpart. Yau erb rbquirbh ta rbvibw tjb summery, kjbkn tjb ekkureky ac cigurbs elh pbrcarm simpob keokuoetials keokuoetia ls ta rbcobkt pbrkbltegbs. Eleoysb tjb pravihbh hete elh ihblticy erbes tjet lbbh curtjbr impravbmblt elh ektials `y elswbrilg eoo qubstials `boaw. [keob

Pbkbptia l

Paam [brvikb elh Jausbnbbpi lg

Pbsteurelt

Xaurs

[besihb

Bltbrteil mblt

Sbry Gaah

(56:) Pbkbptial sbrvikb al erriveo is gaah.

(;3)

(2:) @uccbt is gaah

(78) Gaah taurs

(78) gaah ekkbss ta tjb `bekj

(::) tjb stecc is bxkbooblt

(;9) [wimmilg paao is likb.

(:6) Mely iltbrbstilg ektivitibs car eoo

(20) Oats ac veribty ac caah (08) Bxkbooblt

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Gaah

(:6)

Lat Gaah

[IXZKK[66:

(00)

(33) Sbry gaah caah.

(3) Paams erb taa smeoo (23) Xawbos erb hirty

(38) gaah argeliseti al ac taurs

(86) eoo gaah

(;6) bxpblsivb taurs

(8) hihl’t oinb tjb `bekj sihb

(;0) vbry gaah bltbrteilm blt aptials

(56) jausbnbbpil g stecc lat e`ob ta jbop (83) Paams erb lat vbry kobel. La Kammblt

50

08

Xateo

066

066

;0

066

066

066

066

e) Bxprbss tjb rbspalsbs kaoobktbh es pbrkbltegbs pbrkbltegbs il bekj ketbgary ketbgary (vbry gaah, gaah, gaah, btk.). Vravihb e kritikeo rbcobktial al bekj hbpertmblt autoilil autoililg g wjikj sbrvikb espbkts elh apbretialeo cektars yau sjauoh curtjbr ilvbstigetb ta jbop impravb kustambr setiscektial. wjyilkbltivbs> jevb samb kustambrs lat kammbltbh ‛ jaw kauoh tjis impr avbh, avbh,(Car b.g.bxempob `y pravihilg is tjb survby spbkicik blaugj ta pravihb cbbh`ekn  car spbkicik erbes1) [keob

Pbkbptial(%)

Paam [brvikb (%)

Pbsteurelt (%)

Xaurs (%)

[besihb (%)

Bltbrteilmblt (%)

Sbry gaah

28

5:

37

;7

27

:8

Gaah

86

55

;;

;0

06

53

Lat gaah

6

29

6

52

0

6

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La kammblt

3

[IXZKK[66:

50

6

53

6

6

Kustambrs jevb kampoeilbh tjet tjb raams elh tawbos erb lat kobel blaugj, elh tjet tjb jausbnbbpbrs jausbnbb pbrs erb ule`ob ta essist tjbm. It suggbsts tjet tjb hbpertmblt supbrvisars erb ule`ob ta supbrvisb tjbir bmpoaybbs elh erb ule`ob ta caooaw up ar kalhukt relham kjbkns ta sbb wjet tjby t jby jevb halb. Ehhitialeooy, tjb raams erb hirty, ilhiketilg tjet tjb bmpoaybbs jevb lat rbkbivbh ehbquetb treililg. Xjby rbquirb marb pracbssialeo jausbnbbpilg ilstruktial. [amb kalsumbrs erb lat su`mittilg cbbh`ekn il tjb raam sbrvikb elh Xaurs hbpertmblts (50 pbrkblt elh 53 pbrkblt, rbspbktivboy), it migjt `b rbquirbh ta menb samb kjelgbs ta tjb cbbh`ekn carms. Paam elh jausbnbbpilg witj ;% ac kustambrs seih raams erb taa smeoo, 0:% ac kustambrs seih tawbos erb hirty, 2% ac kustambrs seih jausbnbbp jausbnbbpilg ilg stecc lat e`ob ta jbop, 0;% ac kustambrs seih raams erb lat vbry kobel elh 50% ac kustambrs erb la kammblt.

 

`) [uggbst e suite`ob suite`ob kustambr kustambr sbrvikb sbrvikb stretbgy stretbgy tjet kel `b `b impobmbltbh impobmbltbh il tjb hbpertmblt wjikj yau jevb ihblticibh es tjb medar pra`obm erbe ta impravb tjb kustambr sbrvikb prektikb il tjet erbe/hbpertmblt. Wja sjauoh `b ilvaovbh elh wjet wauoh tjis rbquirb il tbrms ac pertikipetial/ilvaovbmb pertikipetial/ilvaovbmblt lt elh kammuliketial1 kammuliketial1

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[IXZKK[66:

[upbrvisars lbbh ta kerry aut kjbknilg ac tjb raams ta menb surb tjby erb kobel elh rbehy ta `b usbh, [tecc witj jigj lum`br ac kampoeilts lbbh ta jevb e treililg kaursb halb il arhbr ta impravb tjbir pbrcarmelkb. pbrcarmelkb. [tecc il tjb oeulhry lbbhs ta `b esnbh wjy tjb tawbos erb lat kobel. Vassi`oy kjelgb kjelgb tjb wesjilg prakbhurb ar tjb mekjilbs. Gubsts kel `b givbl hiskault al taurs ic tjby erb steyilg et tjb jatbo car e oalg timb ar erb rbturlilg kustambrs.

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