SITA Reservations Desktop User Guide Rev 1.0

Passenger Solutions SITA Reservations Desktop User Guide

Revision: 1.0 Revision Date: 2009-Nov-16

Copyright © SITA Information Networking Computing USA Inc . 2009. Confidential. All Rights Reserved.

Copyright and Trademarks Copyright © SITA Information Networking Computing USA Inc 2009 Confidential Information All Rights Reserved The information contained in this document is the property of SITA. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means; mechanical, photocopying, recording, or otherwise, without the prior written consent of SITA. Under the law, copying includes translating into another language or format. Legal action will be taken against any infringement. The information contained in this document is subject to change without notice and does not carry any contractual obligation for SITA. SITA reserves the right to make changes to any products or services described in this document at any time without notice. SITA shall not be held responsible for the direct or indirect consequences of the use of the information contained in this document. The SITA name, the SITA logo and the following marks are trademarks or registered trademarks owned by the SITA group of companies around the world: SITA, iBorders, Affinity,iDetect,AIRCOM,iTravel Direct, AirlineConnect, Maestro,AirportConnect, Runway, AirportVision, SITA – The Sky is Not the Limit, CUTE, SITAPlus, DesktopConnect, SITATEX, FleetWatch, Skyform, Graflite, WorldTracer,Horizon. Trademarks of SITA subsidiaries:  OnAir, Champ.

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Table of Contents 1. Introduction

1

Air Availability

1

Booking Retrieve

1

Booking Summary

1

Control Tables

1

Customer Profile

2

Edit Itinerary

2

Emulator

2

Fares and Pricing

2

Inventory Management

2

Multiple Work Areas

2

Passenger Protection

3

Queues

3

Quick Book

3

Schedule

3

Split Booking

3

Ticketing

3

2. Hints and Tips

5

Common Functions

5

General Information

7

Navigation

11

Internet Browser Functions

12

3. Sign In

13

Work Areas

14

Sign In Security Alert

15

Configuration Screen

17

4. Air Availability

19

Normal Availability

20

Air Search

20

Air Calendar Search

20

Number of Passengers

21

Air Search Screen Fields of Entry

22

Availability Display

23

Calendar Availability

24

Availability Request: Date Format

24

Direct Sell

25

SITA Reservations Desktop User Guide Table of Contents Revision Date: 2009-Nov-16, Revision 1.0

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5. Booking Management

27

Incomplete Booking

27

Names Screen

27

Contact Screen

31

SSR / OSI Screen Descriptions

35

Remarks

40

Ticketing

42

History Screen Description

46

Display Seat Map Screen

47

Booking Summary

51

Miscellaneous Vendor Information

53

Ticketing Types

54

6. Booking Retrieve

59

Booking Retrieve by Record Locator or Flight Details

59

Most Recently Used Bookings

70

Calendar Look-Up

71

7. Display Group Bookings

73

Retrieve Group Booking by Name

73

Retrieve Group Booking by Record Locator

74

Retrieve Group Booking in Customer Journey

74

Pricing and Ticketing a Group Booking

74

Adding an SSR in the Group Booking

75

8. Control Tables Flight Control

77 78

City / Airport & Administrative

106

Miscellaneous

118

9. Customer Journey (CJ)

123

Retrieve Journey (CJ)

123

Customer List (CJ)

128

Journey Details (CJ)

133

Journey History (CJ)

135

Administration (CJ)

137

10. Customer Profile

139

Accessing Customer Profile / Frequent Flyer Information

139

Transfer Data from Customer Profile to Booking

141

Frequent Flyer FQTV SSR

142

11. Edit Itinerary (Air Itinerary) Change Class

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SITA Reservations Desktop User Guide Table of Contents Revision Date: 2009-Nov-16, Revision 1.0

Change Date

143

Change Status Code

143

Add ARNK Segment

143

Cancel Segment

143

Itinerary Screen

143

Flight Profile

145

Other Itinerary Items

146

12. Emulator

147

Emulator Input Area

148

DPS Screens

149

Emulator Restricted Entries

149

Entries NOT Recommended for Use in the Terminal Emulator

149

13. Fares and Pricing

151

Pricing Options

151

Discounts

153

Override Options

154

Fare Basis

155

Fare Quote

157

Stored Fares

160

Fare Display Search

160

Fare Display

162

Fare History

162

Miscellaneous

162

14. Inventory Management

169

Inventory Update

169

Readout

173

Rebook

176

Demand AVS

177

Block Space

178

Reports

181

Passenger Load Estimate

181

Route Booking Profile

184

Passenger Reconcile

185

15. Passenger (PAX) Protection

187

Passenger Protection

187

Codeshare Protection

189

16. Queues Accessing the Queues

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Queue Description

191

'Display all queues' Fields

192

Queue Processing

192

Delete Current & Display Next Item (QN)

193

Delay Item (QD)

194

Redisplay Last Item (QR)

195

Display Last Released (QL)

195

Start Queue (QS)

196

Queue Change (QC)

197

Send to Queue (QE)

198

17. Quick Book

201

Passenger Name

201

Contact Details

202

Pricing by Passenger Type - Quick Book

203

Ticketing Type / Seat Assignment - Quick Book

204

Complete the Booking - Quick Book

205

Excess Baggage Charges - Quick Book

206

18. Schedule

207

Periods

207

Flight Information

208

Leg Details

210

Leg and Segment Controls

212

Comments

214

Flight Summary

215

Schedule Change Summary

220

Schedule History

221

19. Split Booking

223

20. Ticketing

225

Reduce Passengers

226

Types of Ticket Issuance

228

Ticket Records

232

Issue Ticket Details

233

Existing Ticket Records

235

Electronic Ticket Records

235

Sales Report

248

Auto Issue All

248

Multiple Passenger

250

Existing Ticket Records Screen

250

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SITA Reservations Desktop User Guide Table of Contents Revision Date: 2009-Nov-16, Revision 1.0

Store and Issue Ticket

250

Store Ticket

251

21. Cancel Transaction

255

22. Ignore Transaction

257

Ignore and Retrieve

23. End of Transaction Description

257

259

End Tab

260

End Button

261

End and Retrieve Button

261

24. Sign Out

263

Shutdown Warning

263

Close Browser Screen

263

25. Encode / Decode

265

IATA Airport Code Look-up

265

IATA Carrier Code Look-up

265

IATA City Code Look-up

265

Calendar

266

26. Messages Supported Message Types

27. Static

267 268

269

Caller

269

Envelope Button

269

TIMATIC

269

28. Work Areas Managing Multiple Work Areas

271 271

29. Glossary

273

30. Index

287

SITA Reservations Desktop User Guide Table of Contents Revision Date: 2009-Nov-16, Revision 1.0

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SITA Reservations Desktop User Guide Table of Contents Revision Date: 2009-Nov-16, Revision 1.0

1. Introduction Welcome to SITA Reservations Desktop. ■

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SITA Reservations Desktop is a modular, web-based front end to SITA Reservations that uses open system technology, such as HTML and JavaScript. Main purpose to: ● Provide user-friendly interfaces that enable reservation agents to create and service bookings without having to remember native entries. ● Allow airlines to train new staff in a shorter period of time. ● Validate agent inputs with business logic to help the agent create bookings with fewer errors. System processing: ● SITA Reservations Desktop uses an XML interface to SITA Reservations implemented using SITA Integration Platform. ● SITA Integration Platform translates the XML into SITA Reservations native entries. ● SITA Integration Platform translates the responses into XML and sends these back to SITA Reservations Desktop.

Air Availability The air availability module has four main features: ■

■ ■ ■

Create and amend booking, which includes validation and formatting of inputs to reduce errors Display both routes of a round trip on the same screen Display several pages of availability at the same time View up to 7 days availability for a specific class on one screen

Booking Retrieve The Booking Retrieve Module provides the ability to: ■ ■ ■

Retrieve Bookings Display Passenger Lists Display Last 10 Bookings

Booking Summary Displays the full contents of a booking in a single screen. Navigate to other screens very quickly by clicking the screen header.

Control Tables Control tables have information uniquely applicable to each individual Host Airline, such as: ■ ■

Aircraft configuration AVS status message address

SITA Reservations Desktop User Guide 1.  Introduction Revision Date: 2009-Nov-16, Revision 1.0

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Code share agreement Flight note Payload percentage Point of sales Reservations booking designator City / airport City pair and automatic routing Office Special service request Inventory special service request

Customer Profile SITA Reservations Customer Profile is a frequent flyer profile of customer preferences and personal travel details. The Customer Profile module is used to display data from the host airline frequent flyer profiles or customer profiles in SITA Reservations Desktop.

Edit Itinerary This screen is used to display existing air, car, hotel and other auxiliary segments. Changes or updates, such as, Dates, Itinerary Segments, etc. can be made from the Air Itinerary Screen quickly and effortlessly.

Emulator SITA Reservations Desktop incorporates an emulator which enables agents of all levels of expertise to use either the GUI screens or the native command line to create and service bookings.

Fares and Pricing Covering commonly used AirFare functions with an intuitive and easy to use interface which eliminates the need to know complex fare commands. As well as Pricing and Fare Displays it also provides the ability to obtain a price without the need for an itinerary.

Inventory Management Inventory Management provides the ability to help with day-to-day flight control and inventory management activities. The inventory management entries by-pass schedule change processing and can be used for a short period of time. Updates to inventory management are made via the Inventory Management screen or from the Readout Display.

Multiple Work Areas SITA Reservations Desktop fully supports the five work areas available in SITA Reservations. A new window is opened for each work area.

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SITA Reservations Desktop User Guide 1.  Introduction Revision Date: 2009-Nov-16, Revision 1.0

Passenger Protection SITA Reservations Desktop provides the ability to protect passengers as well as protect passengers on a code share flight.

Queues As reservations system processing occurs, it may become necessary to notify an automated office of certain conditions, which require a decision and / or action. This notification is accomplished by placing items on a queue.

Quick Book Quick Book provides the ability to enter booking information from a single screen including passenger names, contact details, pricing, ticketing types, and seat assignments.

Schedule Schedule provides the flexibility necessary to create, change, and cancel Flight Records as well as view schedule change history.

Split Booking The Split Booking functionality is used to split one or more passengers from an existing booking. A new booking is automatically created for the split passengers.

Ticketing This module is mainly used for the issuance and modification of tickets.

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SITA Reservations Desktop User Guide 1.  Introduction Revision Date: 2009-Nov-16, Revision 1.0

2. Hints and Tips The following are common function hints and tips from expert Web users that will help agents create bookings faster using SITA Reservations Desktop.

Common Functions Buttons

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Main screen: 'Add' will display an 'Add' screen. Pop-up 'Add' screen: 'Add' is used to submit a request.

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Used to display a 'Modify' screen.

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'Cancel' on a screen will close the screen without making any changes.

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'Clear' button at the bottom of the screen - clears all input fields and restores the screen defaults. 'Clear' button adjacent to a row of availability input fields - clears the inputs for that row only

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'Close' button on will close the pop-up without making any changes.

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'OK' on a screen is used to submit information.

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'OK' and 'Add' on a pop-up screen is used to submit the current information and re-display the same screen. The screen is clear to enable the agent to enter the next set of information. Displays next to individual items that can be deleted. When the 'X' is clicked, the item is deleted.

'*' ■

'*' (red asterisk) adjacent to text fields indicates the field is mandatory. These fields must be populated by the agent when a request is submitted. If a mandatory field is not populated, a validation error will display.

SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

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■ ■

■ ■

Used to display a look-up screen. The screen displayed depends on which field the '?' is adjacent to. Date: '?' next to a date will display a calendar. From or To: '?' next to a From or To field will display the IATA Airport Code Look-up screen.

City Code: '?' next to a City field will display the IATA City Code Look-up screen. Carrier: '?' next to a Carrier field will display the the IATA Carrier Code Look-up screen.

Customer Profile Mask It is not recommended to use information stored in 'Customer Profile' masks to create bookings. Although it is possible to do this, some of the booking elements stored within the mask are not in SITA Reservations Desktop format. If booking elements in unrecognized formats are inserted into a SITA Reservations Desktop booking, it can cause parsing errors if the formats are not recognized. SITA Reservations Desktop will display these elements in the 'Miscellaneous Booking Details' section of the 'Booking Summary' screen.

Dates ■

Date text fields allow years to be entered when the appropriate host entry allows years. The filed will also display the years.

Emulator The 'Emulator' will support the following SITA Reservations masks: ■ ■ ■

PTA MCO Paper Ticket

Enter Key ■

Submits the screen

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SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

Error Messages

■ ■

Error messages are either validation errors or SITA Reservations error responses. All error messages display in a pop-up box with a 'Close' button apart from the following, which display error messages on the screen: ● 'Messages' section of the 'Fare Quote' screen. ● 'Seat Map' section of the 'Seat Assign' screen.

Internal Memory ■

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When a booking is first created, only Air Itinerary, Names, and SSRs are added directly to the SITA Reservations booking. SITA Reservations Desktop stores all other booking items in internal memory and add them to the SITA Reservations booking during the 'End' process. Screens stay populated until the following actions are carried out; ● Ignore ● Retrieve ● End Except for the 'List' tab in the Booking Retrieve module. The List screen will always stay populated until another list is retrieved.

Select / Unselect Hyperlink Click on the Select All hyperlink to check all boxes adjacent to the passengers or click Unselect All to unselect all passenger checkboxes. (The agent may also select / unselect certain checkboxes individually.)

General Information The following are general information hints and tips from expert Web users that will help agents create bookings faster using SITA Reservations Desktop.

Air Availability ■

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In SITA Reservations Desktop Air Availability, several types of information may be displayed. Ask the customer for their full itinerary. Then from the availability display, manipulate the response and keep all the information on one screen. If the flights are almost full, use the calendar to display multiple days and find those last few seats quickly. For more information see the Calendar Availability section. Timetable Display

SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

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The standard availability display and the first available display in SITA Reservations are limited by the system parameter S$ALIM, number of days in the future. If a request for these displays is entered beyone this date, a timetable display is returned to the screen. A timetable display will include only a list of classes and does not include any availability levels. ● The SITA Reservations S$ALIM parameter is currently set to 330 days. It is not recommended that agents request availability that is greater than 330 days in the future. Calendar Availability ● Calendar availability is designed to provide an overview of availability for a range of dates in the near future. It should not be used for future availability requests that are greater than one year from the current date. ●

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Certificates SITA Reservations Desktop uses a secure HTTPS connection over the Internet. (This is identified by a padlock button on the agent's task menu.) While using the application, an agent may receive a warning message that advises that the page contains both secure and non-secure item and asks the agent if they wish to continue loading the page. If this message is displayed, the agent should click Yes and the application will continue to work normally.

Cut and Paste It is often useful to be able to copy information from one screen to another. Rather than using the mouse try these shortcuts: ■ ■ ■

Copy: Press the Control key and C Paste: Press the Control key down and V Selecting text: ● To select an entire line of text: press the Control key and A. ● To select a word: place the cursor at the start of the word, press the Control and Shift keys, and then click the right arrow. This can also be done backwards by using the left arrow. ● To select text to the end of a line: press the Shift key and the End key. This also works with the Home key as well to select to the start of the line.

Full screen

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Click the F11 key to make the application full screen. That is, see more information with less scrolling. Click F11 again to go back to the normal screen layout.

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SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

Java Applet The Emulator uses a signed java applet. When the agent accesses the Emulator, they may receive a message asking if they wish to accept the applet's certificate. It is recommended that 'Always' is selected. This will automatically accept the certificate and stop the message reappearing in future instances.

Keyboard versus Mouse Most SITA Reservations Desktop screens, though not all, can be navigated without the mouse using the following: ■ ■

Tab key: to move around the fields in each screen. Enter key: defaults to the main button on the screen; e.g., the find flights button on Air Availability and the quote button on Fare Quote. Click Enter rather than using the mouse to click on the main button.

Lists

The automatic response to seeing a list is to use the mouse. However, there are other ways to navigate the list without using the mouse, such as: ■ ■

■

Arrow keys: Click the down arrow on the keyboard until the desired item is located. Letters: Click a letter key to select the first item in a list that starts with that letter; e.g., on the list above, clicking U will automatically select Un-Ticketed Passengers. If there is more than one item that starts with the chosen letter, clicking the letter again will select the next item in the list. Alt down arrow: To view the contents of a list, hold down the Alt key and click the down arrow. This will open the list with all available content selections.

SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

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Some list boxes allow multiple selections. Multiple items can be selected by holding the CTRL key and selecting items with the mouse. Alternatively, a combination of CTRLSpace and Up Arrow or Down Arrow can be used.

SSRs If an SSR has a remark that does not have a period (full-stop) < . > before the text, the first two characters will display in the status code column field. In the Add or Amend SSR, some SSRs may have a description / format that are different to those trained to agents. These are read from a database and can be amended without a new release.

Tabbing

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Use the Tab key to move between most fields. It is often quicker to tab four or five times to get to a field than it is to pick up the mouse and click. Careful consideration has been given to the tab order on each screen attempting to keep key strokes to a minimum while ensuring access to all fields on the screen. To tab backwards hold down the Shift key and press Tab.

Text size

Most of the text in the application can be made larger or smaller. ■

■ ■

Larger: Use the scroll wheel on the mouse, hold down the control key, and rotate the scroll wheel towards you. Smaller: Rotate the scroll wheel the other way. Use the View menu to change the text size: select View and then Text Size.

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SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

Navigation The following are navigation hints and tips from expert Web users that will help agents create bookings faster using SITA Reservations Desktop. Agent can click on a module tab name to navigate to a module; e.g., Booking Retrieve. Agent can use shortcut keys to navigate to module: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Air Availability: CTRL SHIFT A Booking: CTRL SHIFT P Booking Retrieve: CTRL SHIFT R Booking Summary: CTRL SHIFT N Cancel: CTRL SHIFT C Edit Itinerary: CTRL SHIFT D Emulator: CTRL SHIFT M End: CTRL SHIFT E Fares and Pricing: CTRL SHIFT F Ignore: CTRL SHIFT I Messages: CTRL SHIFT G Ticketing: CTRL SHIFT T Sign Out: CTRL SHIFT S

SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

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Internet Browser Functions The following are Internet browser function hints and tips from expert Web users that will help agents create bookings faster using SITA Reservations Desktop. Internet Explorer version 6.0 must be used. No other browser types or Internet Explorer versions are supported by SITA Reservations Desktop. As Internet Explorer is an application in its own right, it is possible for certain functions to conflict with those carried out by SITA Reservations Desktop. Certain Internet Explorer functions should not be used as it is not possible to send the required SITA Reservations host commands unless the request is performed by SITA Reservations Desktop.

Recommended Screen Display 'Full Screen' mode is recommended when using SITA Reservations Desktop. Full screen mode is selected in Internet Explorer by pressing the 'F11' function key once. (Normal screen view can be resumed by pressing 'F11' again.) Certain screens allow you to resize the text using Internet Explorer. The largest text size may not fit into SITA Reservations Desktop heading columns. It is recommended to use the medium and smaller text sizes.

Prohibited Internet Explorer Functions The following Internet browser functions should not be used: ● ● ● ●

'X' Close Window button 'Back' button 'Refresh' button 'Open New Window' command in the 'File' menu

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SITA Reservations Desktop User Guide 2.  Hints and Tips Revision Date: 2009-Nov-16, Revision 1.0

3. Sign In To begin using SITA Reservations Desktop, an agent must first sign in to the application. To sign in, enter the following mandatory information, except as noted for optional: Airline Agent Number ■ Password ■ User Group (optional if you only have one user group) ■ PID ■ Office (optional) If accessing SITA Reservations Desktop over the Internet, the User Group must be greater than 17 (a reservation user group only). ■ ■

SITA Reservations Desktop Sign In Screen In the SITA Reservations Desktop, a browser window will be opened as a specific work area. This work area is fixed to that specific browser window and cannot be changed. Work Area A is active after initial sign in. SITA Reservations Desktop uses the same static PID an agent currently uses with Liaison. Two agents cannot use the same PID in SITA Reservations Desktop at the same time. Liaison and SITA Reservations Desktop cannot be used with the same PID at the same time. The 'Sign In' button is used to validate the sign in request. If sign in is successful, the 'Air Search' screen in the 'Air Availability' module is displayed.

SITA Reservations Desktop User Guide 3.  Sign In Revision Date: 2009-Nov-16, Revision 1.0

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Work Areas There are five different work areas. The work areas display as A, B, C, D and E hyperlinks on the top left of the screen. Only one of the open browser windows is 'active' at any one time. Transactions can only be completed from the 'active' work area. (For instance, it is not possible to have two windows open for area C). The work areas can only be signed in sequentially. For instance, to sign in to Area C, the agent must first be signed in to Areas A and B. For this reason, logic has been added to display a prompt if the agent attempts to sign in to multiple areas out of sequence. Each open browser window will represent a work area. The work area can be determined by the highlighted work area hyperlink. If the agent requests to sign in to a new work area, SITA Reservations Desktop will open a new browser window with the Sign In screen displayed. The following inputs are displayed: Airline Agent Number ■ Password ■ User Group ■ Office The Agent Number field is pre-populated with the agent number from the original sign in. Agent number cannot be changed or the sign in request will fail. ■ ■

The task bar on the PC will display a browser window for each open work area. The agent can navigate between the different work areas by clicking on the relevant button on the task bar or using the Alt Tab keys. When a new work area is accessed, it immediately becomes the 'active' work area.

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SITA Reservations Desktop User Guide 3.  Sign In Revision Date: 2009-Nov-16, Revision 1.0

Sign In Security Alert If SITA Reservations Desktop is being accessed via the Internet; e.g., the URL begins with https:// ...), as an additional security feature, the agent may be required to install a security certificate on their PC. ■

If a security certificate is required, the following security alert will display when the agent attempts to log in:

SITA Reservations Desktop User Guide 3.  Sign In Revision Date: 2009-Nov-16, Revision 1.0

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The agent should click 'View Certificate'. The 'Certificate' screen will display:

If the certificate is from SITA, the agent should click the 'Install Certificate' button and click the 'Next' button on each screen that displays in the 'Certificate Wizard'. The final screen, displayed below, ask the agent to confirm if they wish to install the certificate. The agent should click 'Yes'.

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SITA Reservations Desktop User Guide 3.  Sign In Revision Date: 2009-Nov-16, Revision 1.0

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A certificate will need to be installed once on each PC. Once installed, the agent will not be prompted for this information again until the certificate expires or needs to be replaced with a new certificate.

Configuration Screen SITA Reservations Desktop supports both Static and Dynamic PIDs. Click Configuration on the Sign In screen. The Configuration dialog box displays allowing for the following selections: Host destination (production or test systems) and PID type (static or dynamic). Static PID: To enter a Static PID, select Static in the Pid type: field. A mandatory PID number field displays when Static is selected. Enter the PID number and click Update.

Dynamic PID: To enter a Dynamic PID, select Dynamic in the Pid type: field. Additional fields are displayed for the user to enter the applicable information. The Country and City fields are mandatory. Enter the applicable information and click Update.

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If information for the Country and City fields is not entered, an error will be displayed. Note: Details entered for Dynamic PID commands are retained between sessions.

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SITA Reservations Desktop User Guide 3.  Sign In Revision Date: 2009-Nov-16, Revision 1.0

4. Air Availability The Air Availability module is a key module that enables the viewing of flights, which fulfill specific criteria supplied by the passenger. Air Availability also provides the ability for you to sell seats on the flights. Click on the Air Availability option on the menu on the left hand side of the screen. The Air Availability screen appears in the main work area. The following tabs are available: Air Search Availability Display ■ Calendar Availability ■ Direct Sell The Air Search screen is automatically in focus when the Air Availability section is selected. It is used to request one way, round trip, or multiple segment flight availability. ■ ■

Enter desired flight information and click 'Find Flights' to view the Availability Display.

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Normal Availability Normal availability is when an availability request is made without selecting the 'Display Calendar View for Specific Class' check box. The normal availability response is displayed in the 'Air Display' screen. For return flights, the outbound city pair is reversed and pre-populated for the inbound journey. The agent can override this.

Air Search The Air Search screen is automatically in focus when the Air Availability section is selected. The Air Search screen in the Air Availability module allows the agent to search for flight availability using a range of different criteria. Availability can be requested for up to four routes at once, for a maximum of nine seats. The screen is defaulted to a basic availability request of city pair, date and class. An ‘Advanced’ button expands the input fields to include additional input options. This screen also displays any existing air itinerary segments.

To find flights, click the ‘Find Flights’ button. To exit, select any navigational tab.

Air Calendar Search Click the ‘Air Availability’ tab and select ‘Display Calendar View’ check box on the ‘Air Search’ screen to display the 'Air Calendar Search' screen. The ‘Air Calendar Search’ screen in the Air Availability module allows a agent to request a range of daily availability displays for a specific city pair, class and date. Availability for a minimum of one and a maximum of twenty-one days may be requested.

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SITA Reservations Desktop User Guide 4.  Air Availability Revision Date: 2009-Nov-16, Revision 1.0

The 'Apply city airline preferences' option determines which functional designator is used for availability requests: If the check box is checked, ‘AY’ is sent. If the check box is unchecked, ‘AV’ is sent. To find flights, click the ‘Find Flights’ button. To exit, select any navigational tab or close the application. ■ ■

Number of Passengers The correct number(s) and type(s) of passengers must be specified when an availability request is made. Number and types of passengers will determine which name input fields are displayed in the 'Names' screen. Passenger types or quantities cannot be changed after a sell has taken place or a number of seats / number of passengers mis-match error will display. A minimum of one and a maximum of nine passengers can be requested. (Default is one adult passenger.) The passenger types are: adult/s ■ child/ren ■ cabin bag/s ■ extra seat/s Group bookings with more than nine passengers can only be created and displayed using the Emulator. ■

Infant passenger type is not included in SITA Reservations Desktop. (In SITA Reservations, an infant is added in the OSI screen.)

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Air Search Screen Fields of Entry An agent can add search details directly into the screen. Enter the information in the following fields: Field

Description

Flight Type

Select the appropriate type, either one-way or return. If the return option is selected, the return leg automatically defaults to the reverse of the start leg. This can be over-typed.

Origin

The departure airport code is entered in the Origin field. If the airport code is unknown, click on the question mark ? to the right of the origin entry box. A pop-up window appears allowing you to enter either the city name or the departure airport. Then press the Look-up button. The appropriate airport code is returned and automatically entered into the field.

Destination

The arrival airport code is entered here. If the code is unknown, use the look-up functionality. A Destination Point is always a city or an airport code.

Dates

The departure and the arrival dates are entered in the appropriate Date fields. A pop-up calendar can be displayed by clicking on the question mark beside the date field. Then, graphically select a date from the calendar. Once a date is selected, it is automatically entered into the appropriate date field. If no date is entered it will default to today's date. Enter a date up to 364 days from the current date using the pop-up calendar. Dates beyond 364 are read only and cannot be selected.

Times

Arrival and Departure Times are always in 24-hour clock format.

Number of Passengers

The number of passengers is added here in the appropriate field.

Passenger Type Details

Passengers are categorized into Adults or Children. Cabin Bag space or Extra Seats can also be specified.

Once all required details are entered, the Find Flights button is clicked.

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Availability Display When a response returns, the Air Display tab appears. The Air Display Tab displays the availability results for the specified itinerary.

Details on the screen are color-coded to allow easy identification of certain types of flights, and also to see at a glance which flights are available, have limited availability or have become unavailable. The seats are displayed in three different colors, each representing a different level of availability. From the available flights displayed on the screen, select the required availability for both the outbound flight and, if present, the inbound flight. If satisfied with the itinerary chosen, proceed with the booking by clicking on 'Sell Flights' or Quick Book. To show more availability, click the 'Show More Availability' button. If the same availability request is needed on another day, then there are date fields (with a calendar option) beside the "Outbound Flight" and "Inbound Flight" headings, simply click on the Update button. To request availability for a day earlier, click the left-facing arrow. A day later can be requested by clicking the right-facing arrow. After selling the air segments and reserving the seats, the Sell Response Screen appears confirming the booking. This screen is for informative purposes only and cannot be edited. The Sell Response Screen will display any messages returned from the host per segment as well as quick links hyperlinks.

The 'Indicators' column will display any indicators that are returned from SITA Reservations including equipment type and meal codes.

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If a flight is not eligible for electronic ticketing, the following will display for flights that are not eticket eligible.

To exit the screen, choose any option from the menu on the left.

Calendar Availability The Air Search screen has a Calendar Availability function, which is enabled by checking the 'Display Calendar View for Specific Class' check box. This can only be used for one-way flight requests and the booking class must be specified. Calendar availability sends a separate availability request for each of the number of days specified by the agent in the 'Number of Days' field. The default number of days is seven but can be overridden by the agent with any number between 1 and 7. The calendar availability response is displayed in the 'Calendar Display' screen for the class and number of days specified by the agent. If there is no availability for a flight on a particular date, the response will display as blank. In a calendar availability request, the air availability is spread across a number of specified days. Sometimes a flight can be returned on one day and not on another. When selling flights from calendar availability, there is only a Sell Flights button on the Air Calendar Display Screen. When the Sell Flights button is clicked, a pop-up screen called the Itinerary Booked Screen displays with details of the booked segments.

Availability Request: Date Format The date field will accept dates in the following formats only: DMMM or DDMMM. The adjacent to each date field displays a pop-up calendar that can be used to populate the date field. Note: Calendar availability is designed to provide an overview of availability for a range of dates in the near future. It should not be used for future availability requests that are greater than one year from the current date. If the agent requests a calendar display that extends more than a year in the future, part of the response may be for the current year and the remainder of the response will be a timetable display for the next year. For this reason, Calendar Availability should only be used for requests within one year of the current date.

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As stated previously, availability requests that are greater than 330 days in the future are not recommended in SITA Reservations Desktop.

Direct Sell On the Air Availability Direct Sell Screen, enter direct segment details and click on the Sell Flights button. Segments with a KK status code (sold out segments) may be sold. The sell details are sent to SITA Reservations. If successful, the itinerary displays in the Itinerary section of the Booking Summary Screen. However, if the sell is unsuccessful, an error message will be displayed. The Direct Sell screen is used to send the following long sell entries to SITA reservations. Only one segment type can be sold at a time: Sell Waitlist including option waitlist priority number (1 to 7) and 'through / transit' indicator ■ Non-stored ■ Information The number and type of passenger must be specified within the direct sell request. Number and type of passengers cannot be altered once a segment exists. ■ ■

SITA Reservations Destop will default each segment type to the correct status code. The status code cannot be overridden by the agent. The default status codes are: Sell

NN

Waitlist

LL

Open

No status code required

Non-stored

NN

Information

HK

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5. Booking Management Booking details can be added/amended/deleted within the Booking Management section of SITA Reservations Desktop. Click on Booking Management in the left hand navigational menu and the Names Screen is the first to appear. The sections of the Booking module include Names, Contact, Address, SSR/OSI, Remarks, Ticketing, History, and Seat Assign.

Incomplete Booking ■

■

If an incomplete message displays after the booking is ended, the data stored in internal memory was not added to the booking correctly. The agents must review the error message and correct any fields. Then they can attempt to end the booking again. If the error message CHECK NOTIF if displayed, the SRR has the incorrect action code. The agent should correct this on the SSR/OSI screen.

Names Screen To display the Names Screen, click on the Booking Management tab on the left hand side of SITA Reservations Desktop. The number and passenger types/extra seats/cabin baggage are driven by what is selected in the Air Search or Direct Sell Screens once a flight is sold. The 'Names' screen is displayed as the default screen when the 'Booking' tab is clicked. The 'Names' screen will display blank until the booking has an air itinerary. Names can only be added once an air itinerary has been booked. The other available tabs within the Booking Management Module include Contact, Address, SSR/OSI, Remarks, Ticketing, History, and Seat Assign.

Names Screen - Passenger Details Section The number of passengers and types of passengers are entered into the Air Availability module, Air Search Screen in the Passengers input fields. This information is carried over to the Booking Management module. The Names Screen displays a blank adult, child and passenger type to match the number of passengers entered into the Air Search Screen. (The Passenger Details section also displays any passenger names that already exist within the booking.)

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The name screen has no delete buttons initially, as the number of passengers in this screen matches the number of seats in the segments. The number of passengers and seats MUST match. If the wrong numbers of seats have been booked, you will need to restart the process and book the correct number of seats in order for the correct number of passengers and types to display in the name screen. Once the names have been added into the booking, the delete buttons display. Note: SITA Reservations Desktop disables the Quick Book features when a name is present in the booking to prevent errors from occurring during processing.

Change Button - Booking Click on the Change button adjacent to the passenger type and the Modify Passenger Screen displays.

Modify Passenger Screen The Modify Passenger Screen provides a way to enter or amend the passenger name details in the input fields. To modify passenger information, first click on the Change button adjacent to the passenger to be modified.

The Type field will default to the type of passenger that is being modified. As an option, select the appropriate title from the Title drop down box, or enter at title into the field next to the drop down box. Then enter the First Name of the passenger. The first name field is an optional field as well, although it is recommended. The Surname field is a mandatory field. Once a surname is entered, it will show in the Existing Surnames drop down box for an option for quicker access with the additional names that may need to be modified/entered. Note: The full name (any combination of title, first name and surname) cannot exceed 55 characters in length. The 'Date of Birth' input is only mandatory for children. The 'Special Passenger Type' is an optional field that includes options such as Seaman and Deportee.

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Modify Button After entering or modifying the passenger name details, click OK. The system then determines if a passenger surname is being changed. If a surname has been changed, the system will display a prompt stating 'You will lose any remarks, OSI's, contacts, addresses and ticketing details associated to this passenger(s). Do you wish to continue?' with 'Yes' and 'No' buttons. If 'No' is selected, the 'Names' screen displays pre-populated with the original booking details. If 'Yes' is selected, the amended passenger name details display in the 'Names' screen. The system will store the name details in internal memory if the names have not been added into the booking. Names amendment entry will be sent immediately if the names are in the booking. (If there is a delete button adjacent to the passenger names then the passenger name details are in the booking.) An OSI is created for a child when the name and date of birth details are added. Once the OSI is added there is no longer a relationship between the child name/date of birth and the child OSI. Therefore, if the date of birth is amended or deleted in the names screen then you will have to manually amend or delete the OSI in the OSI screen. Also if the child passenger prerecord location is deleted, the OSI (at this point the OSI is in internal memory and if you end the booking without deleteing the OSI the system will be trying to add an OSI to a passenger that no longer exists) needs to be deleted.

Extra Seat Details Section - Booking The numbers of extra seats are entered into the Air Availability Module, Air Search Screen in the Extra Seat input fields. This information is carried over to the booking module. The Extra Seat Details section of the Names Screen matches the number and type of extra seats entered in the Air Search Screen. The types of extra seats are Cabin Baggage and Extra Seats. SITA Reservations Desktop will always enter the extra seats types (CBBG and EXST) into the booking as a family surname entry. An SSR will need to be added by the agent in the SSR OSI screen to provide a description of the extra seat type, and the entry will need to be passenger associated.

Modify Button (Extra Seat) - Booking The Extra Seat details can be modified from the Booking Names portion of SITA Reservations Desktop. The names of the passengers will need to be added first in order to associate the extra seat. To add the names of the passengers, click on the Change Button next to each passenger and enter the information. To display the Modify Extra Seat Screen, click on the Change button.

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Select the passenger from the drop-down list. Click on the Modify button. The names screen redisplays with the extra seat associated to the selected passenger. Click on the Cancel button to cancel the modification and the Names Screen displays.

Delete Button - Booking It is possible to delete passenger names by clicking on the 'X' button adjacent to a name. The 'X' button is only displayed once all passenger names have been entered. ■

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■

■

The number of seats must match the number of passengers. The number of seats is automatically reduced if a passenger is deleted. If the agent deletes a passenger with a date of birth OSI associated to them before the booking is ended, the agent must go to the OSI screen to delete the OSI. When all names have been added, the agent can select the individual names in the various booking tabe in order to passenger relate various booking elements. When the last name is added, the passenger name details will be sent to the booking. If the agent modifies a passenger surname at this point, any passenger related booking will be removed. The application displays a warning.

Error and Validation Messages Each screen displays validation and error messages. Validation messages are generated from SITA Reservations Desktop and deal with wrong formats entered into input boxes. Error messages are returned from SITA Reservations. Both validation and error messages display in their own pop up boxes. To return to the screen the error was generated from, click OK. Resolve the error by making the necessary changes.

Add Contacts Screen - Booking The Add Contact Screen displays passenger name details that exist within the booking or internal memory. All the passengers' checkboxes are pre-selected by the system. The passengers selected will be added into the contact entry unless all passengers are selected. If all passengers are selected the contact entry does not require passenger association. The contact details section displays 'No Contact' and 'Passenger will Contact' checkboxes as well as input boxes for contact types: home, business, telephone unknown, travel agent, address, email and mobile.

Select/Deselect Hyperlink - Booking Click on the Select All hyperlink to check all boxes adjacent to the passengers or click on Unselect All hyperlink to unselect all passenger checkboxes. (Checkboxes may also be checked / unchecked individually.)

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Contact Screen The Contact Screen shows contacts that already exist within the booking. It displays contact type, telephone number/address, city code, and free text. If the contact type is 'No Contact' or 'Passenger will Contact' only the contact type input will display. Click on the Booking Management tab on the left hand side of SITA Reservations Desktop and then click on the Contact tab to display the Contact Screen. The contact screen shows contacts that already exist within the booking. It displays contact type, telephone number/address, city code, and free text. If the contact type is 'No Contact' or 'Passenger will Contact' only the contact type input will display. To Add contacts, click on the Add button and the Add Contact Screen displays. Contacts can be deleted individually, at any time, by clicking the 'X' button adjacent to a contact. Note: Always add names before adding any other booking details i.e. contact/address/remarks etc.

Add Contacts Screen The Add Contact Screen displays passenger name details that exist within the booking or internal memory. The passenger names need to be added before adding a contact related to a name. Below is an example of a booking that has no names added. Associating contact information to passengers should only be done after the names have been added to the booking.

All the passengers' checkboxes are pre-selected by the system. The passengers selected will be added into the contact entry unless all passengers are selected. If all passengers are selected the contact entry does not require passenger association.

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The contact details section display 'No Contact' and 'Passenger will Contact' checkboxes as well as input boxes for contact types: home, business, telephone unknown, travel agent, address, email and mobile.

Add Button - Contact Details Click on the Add button and contact details are added into the contacts screen. (If the booking has a record locator, the contacts are added into the booking immediately). Or, click Cancel and the Contact Screen displays.

Modify Contacts Screen The Modify Contact Screen displays passenger name details that exist within the booking or internal memory. All the passengers' checkboxes are pre-populated with the passenger association details of the contact selected. If there is no passenger association all the passengers will be preselected. The passenger details are read only and for viewing purposes only if the contact details are in the booking. The Select All and Unselect All hyperlink is disabled post record locator. The passenger association cannot be amended. SITA Reservations automatically uses the existing passenger association in the original contact entry. The passenger relation can be amended pre-record locator when the contact is only stored in internal memory and is not in SITA Reservations yet. The contact type that requires amending will be pre-populated with the original contact details.

Address Screen To display the Add Address Details Screen, click on the Booking Management tab on the left hand side of SITA Reservations Desktop and click the Address tab.

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Add an Address To add an address, click on the Address tab and the Add Address Details Screen will display.

All the passengers' checkboxes are pre-selected by the system. Click on the Unselect All hyperlink to unselect all passenger checkboxes or unselect specific checkboxes that do not apply to the address. To check all boxes adjacent to the passengers, simply click on the Select All hyperlink. The Add Address Screen also contains input fields for a mailing and a billing address. The inputs for each address type are: Name drop down and Name input box, Address Line One, Address Line Two, Address Line Three, Address Line Four, Address Line Five, Postcode/Zip code, Country. It is mandatory to choose whether an address is a mailing or billing address. It is also mandatory to select which passenger the letter is addressed to (this is in addition to selecting the passenger relations). For both address types, only Name and Line One are needed. The remaining address lines are optional.

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If any address line is left blank, it will be displayed with a comma. Only 'Address Type', 'Name', and 'Line One' are mandatory. If an existing passenger name is selected from the 'Address Letter To' drop-down list, SITA Reservations Desktop will populate the 'Name' field with the same name automatically. Third Party Addresses: If the payment is from a third party and the documents should be sent to someone else, the recipient's name can be entered directly into the 'Name' field. After entering the address details into the relevant input fields for a mailing and/or billing address, click on the 'OK' button.

To enter additional address information, click the 'OK and Add' button. The address details are then displayed in the Address Screen if the validation is successful. If the validation is unsuccessful an error message displays. If the booking has a record locator, the details will be added into the booking. If the booking does not have a record locator, the address will be added to the booking during the 'End' process. When you change an address, you can only modify the passenger relations before the booking has been ended. If you want to modify an address after the booking is ended, the passenger relations are read only. This means you need to delete and re-add the address to change the passenger relations. Click on the 'OK' button and the amended address details display in the Address Screen if the validation is successful. If the booking has a record locator, the details will be added into the booking. If the booking does not have a record locator, the address will be added to the booking on the 'End' process.

Cancel Button Click on the Cancel button to return to the Address Screen without adding an address.

Modify an Address The Address screen displays addresses that exist in the booking or are stored in internal memory after being added in the Add Address screen. Once addresses are added, click on the Change button and the Modify Address screen displays.

The address screen will be pre-populated with the existing address and associated passengers. Amend the address and/or passenger association details.

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All parts of the address can be modified before the booking is ended and record locator created. After the booking is ended, all parts of the address can be amended except for passenger relation(s). To modify the passenger relations after the booking is ended, the address should be deleted and a new address added.

Delete an Address - Booking Click on the Delete button to remove the address details from the address screen. If the booking has a record locator the address is deleted from the booking. If the booking does not have a record locator the address is deleted from internal memory.

SSR / OSI Screen Descriptions SSR (Special Service Request) Click on the applicable Special Service Request hyperlink in the Booking Management module to display the Add SSR screen. SSRs may be passenger and segment related.

OSI (Other Service Information) Click on the applicable Other Service Information hyperlink in the Booking Management module to display the Add OSI screen. OSIs may be passenger and carrier (airline) related.

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SSR Screen The SSR screen displays existing SSRs that already exist in the booking or have been added using the Add SSR screens.

SSR Details The SSR details displays the carrier/office code, status code, flight details, SSR comments. This basically displays the SSR details with the exception of the code and passenger relation. When SSRs are created, they are added directly to the SITA Reservations booking. Existing SSRs are displayed in the screen under the column headings: 'SSR', 'Carrier Code', 'Flight Details', 'Comments', and 'Passenger(s)'.

Remove to History ■

■

If an SSR is deleted after the booking is ended and a record locator generated, there is an option to remove the deleted SSR to history. If the agent clicks the 'Remove SSR to History, button, the SSR will be sent to the Booking History and will no longer display in the 'SSR Details' section of the 'SSR' screen. One deleted SSR can be removed to history at a time.

Reduce SSR ■

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■

The 'Reduce' button displays the ‘Reduce Passenger’ screen and enables the agent to reduce the number of passengers associated to SSR elements in the booking. The 'Reduce SSR' screen is accessed by clicking on the 'Reduce' button adjacent to an existing SSR. This button will only display if there is an existing SSR. One SSR can be reduced at a time. SITA Reservations Desktop will reduce the de-selected passengers from the SSR and redisplay the 'SSR Details' section of the 'SSR' screen to show the remaining passenger

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relations. If all passengers are reduced, the SSR will show with status code 'XX'. This is the same as deleting the SSR. It can then be removed to history if required.

Adding SSRs The  ‘SSR’ (Special Service Requirement) screen in the Booking Management module allows you to add, modify, reduce and delete SSRs. Also you can move deleted SSRs into History. The SSR element must be entered in an exact format. It will vary in content and length based on the type of request.

Each SSR element is handled separately. Appropriate messages and/or queues are generated for SSRs during the end process when creating or modifying a booking. Select the relevant passenger(s), segment(s) and select a category. Then select the appropriate SSR. Alternatively, select None as a category and enter the four-digit SSR code. Also enter the main body of the SSR in the SSR Input box. The system will send the SSR code, segment relation(s) and passenger relation(s) to each entry. Note: Although each entry has a slightly different format, it is up to you to correctly enter all the relevant details in the 'SSR Input' field on the Add SSR or Modify SSR screen. The Add SSR Details contains a list of passengers and itineraries with checkboxes to enable them to be pre-selected. Underneath is an SSR Category drop-down list box that contains the common SSR headings used by most airlines. When an SSR category is selected, the SSR Details drop-down box adjacent is prepopulated with all SSRs that fall into that category. Each SSR will then display a format label with instructions on how to complete the entry. An Additional Information section displays in the bottom portion of the screen. This section holds additional information to help you populate each SSR. If None is selected as the category, then the additional information section will not be populated with a format and will need input of the SSR Code with a four-digit code.

Cancel Button - SSR To return to the SSR screens without making changes, click on the Cancel button.

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Modifying SSRs The 'Modify SSR' screen is accessed by clicking on the button adjacent to an SSR. This button will only display if there is an existing SSR. One SSR can be modified at a time. When an SSR is modified, the application will automatically delete the existing SSR and add a new one in its place. All aspects of a SSR including passenger relations can be amended pre- and post- record locator. The 'Modify SSR' screen will display with the SSR Category defaulted to 'None'. The SSR code is pre-populated in the 'SSR Code' field. The agent can modify any aspect of the SSR details and can change the SSR completely by selecting a new SSR from the list.

Deleting SSRs Click on a Delete button next to a SSR to delete it from the Booking Management module.

OK Button - SSR To add the SSR to the booking, click on the OK button.

If there are any errors with the SSR, a message will display.

Remove to History Button - SSR The Remove to history button displays adjacent to SSRs that are deleted after the booking is ended. The SSRs have a status code of 'XX'. The agent needs to end the booking again before sending the SSR to history.

Click on the 'Remove to History' button and the booking moves from the active portion of the booking into history.

Adding OSIs The Other Service Information (OSI) element is free format following the OSI: YY or airline code. The necessary messages and/or queues are sent when you click on an end or end and retrieve option in the End screen. To display the Add OSI screen, click on the Add button adjacent to the OSI Details. To add generic OSIs to the booking, select 'Other OSI' and enter the 'Amount' and 'Comment' field information.

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Cancel Button - OSIs To return to the OSI Screen without adding a new OSI, click on the Cancel button and the OSI screen display.

Modifying an OSI To make a change to an OSI, click on Change button adjacent to an OSI and the Modify OSI Screen displays.

The system displays the existing OSI details. It is possible to modify the passenger relations, regardless of whether the booking has been ended or not, as well as the content of the OSI. The carriers the OSI is sent to can also be modified. Click on the OK button and the new OSI details display in the OSI Screen. If the booking has a record locator, the details will be added into the booking. If the booking does not have a record locator, the OSI will be added to the booking during the 'End' process.

Note: The process of amend is to delete the existing OSI and add a new OSI.

Deleting OSIs To delete an OSI, click on Delete button adjacent to an OSI and the OSI is deleted.

OK Button - OSIs Select passenger(s) and carrier(s), enter passenger number and type, if required, and free text and click OK. SITA Reservations Desktop will determine if the any carrier check boxes have been selected. If no carrier check boxes have been selected, the entry is sent once with 'YY' carrier code. If one or more carrier check boxes have been selected, the entry is sent once for each carrier that has been selected.

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If the booking has a record locator, the OSI will be added into the booking immediately. If the booking does not have a record locator, the OSI will be added to the booking during the 'End' process.

Remarks To navigate to the Remarks Screen, first click on the Booking Management tab on the left hand side of SITA Reservations Desktop. Next, click on the Remarks tab and the Remarks Screen displays. Another way to view the Remarks Screen is to click on the Remark or Reconfirmation Remark sections of the Booking Summary screen. The Remarks screen shows remarks that exist in the booking or internal memory once a remark has been added into the Add Remarks Screen.

Adding Remarks To display the Add Remark Screen, click on the Add button adjacent to the remark columns. This screen displays the passengers that have been added into the Names screen or already exist in the booking. All the passengers' checkboxes are pre-selected by the system. It is possible to select and unselect individual check boxes, or all at once using the hyperlinks. Enter remarks using only alphabetic, numeric, slash (/), dash, comma and period (.) characters. The remarks types are general, special or a reconfirmation remark. General remarks and special remarks have the same function designator code (RMK) and both have free text. The general and special remarks display in the 'Remarks' section of the screen. Special remarks have an additional code. It is possible to select the following special remark options: Not displayed to travel agents ■ Supervisor only to amend ■ Supervisor only to amend and not displayed to travel agents. The Reconfirmation Remark has a different function designator (RCFM) and displays in the reconfirmation section of the remarks screen. ■

To add a remark, select remark type and choose passenger(s) for whom the remark applies. Note: If you add a remark over 55 characters, multiple remarks will be added to the booking. However, if you select reconfirmation remark the input is a maximum of 55 characters. Click on the OK button to add the remark to the Remarks screen. If the booking has a record locator the remark is added to the booking. If there is no record locator, it is added to internal memory. If you decide not to add a remark, you can click the Cancel button to return to the Remarks screen.

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Deleting Remarks Click on the Delete button next to a remark and the remark is deleted from the remark screen. If the booking has a record locator, the remark is deleted from the booking. If not, the remark is deleted from internal memory.

Modifying Remarks To display the Modify Remark Screen, click on the Change button adjacent to the remark.

The modify remarks screen displays the appropriate passenger(s) checkboxes selected from the passenger association section of the remark. The Remark Type list box is defaulted to the original remark type and Free Text input box is populated with the existing remark details. Click on the OK button and the amended remark displays in the Remarks screen if the validation is successful.

If the Booking has a record locator, the remarks are added into the Booking immediately. If the Booking does not have a record locator, the remarks are added to the Booking as part of the 'End' process. Note: Amending special supervisor level remarks without supervisor status will result in an error message if there is a record locator. Changes to this remark are allowed pre-record locator. If a decision is made not to modify the remark, click on the Cancel button to return to the Remarks screen.

Changing Order of Remarks Each remark is numbered to show the order in which remarks are entered into the Booking. Every 'position' number is a hyperlink called Remark Number Hyperlink. The position of reconfirmation remarks cannot be changed and therefore does not have a hyperlink. To display the Change Order Screen, click on a Remark Order hyperlinks. It is possible to select a position number from the drop-down list. To move the remark to that position, click on the OK button. Repeat this process for each remark that needs to be repositioned by clicking on each remark order hyperlink.

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The remark change order entry is sent to the Booking if there is a record locator. If there is no record locator the remarks will be re-ordered and given a new 'position' number in internal memory. To choose not to change the order of the remark, click on the Cancel button and the Remarks Screen will display.

Ticketing The Ticketing portion of SITA Reservations Booking allows the addition of specific ticketing information. Examples of ticket types include Mail, Timelimit, etc. This screen displays a table with the specific details of each heading. The headings are: Ticket Type Ticket Information ■ Passenger(s) The Ticketing Screen allows additions, changes or deletions of ticketing information. ■ ■

To display the Add Ticket Pop-up Screen, click on the Ticketing tab. The Select All/Unselect All hyperlinks located at the top of the pop-up screen are useful when dealing with multiple passengers.

The Ticketing Screen displays the tickets that exist in the Booking (or internal memory) once they have been added into the Add Ticket Screen. The ticket type column displays the type of ticket; e.g., Mail and Timelimit.

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The ticket information displays all other details in the ticket element entry. This information can be different per ticket type. For example, a mail ticket may contain date and free text. The passenger column displays which passengers the ticket applies to. (The dropdown box is going to be change to be just text; i.e., all the passenger names will display.) Note: Each Booking may contain multiple ticket types that are passenger associated. In order to have a record locator, a Booking must contain at least one ticket element whether it is associated to an individual passenger(s) or to all passengers. The Option type is not counted as a ticket type. If an option is selected, ensure another ticket type for every passenger is selected.

Ticketing Screen Display Ticketing Screen To display the Ticketing Screen, click on the Booking Management tab on the left-hand side of SITA Reservations Desktop and click on the Ticketing tab.

Modify Ticket ■

■

■

The 'Modify Ticket' screen is accessed by clicking on the button adjacent to an existing ticket in the 'Ticketing Details' section of the 'Ticketing' screen. The 'Modify Ticket' screen will display the details of the selected ticket for the agent to modify. All aspects of the ticket can be modified pre record locator. Once the booking is ended and a record locator has been created, all aspects of the ticket can be modified except for the passenger relations. The agent can modify passenger relations post record locator by deleting the existing ticket and adding a new one. The agent can change the ticket type. If a new ticket type is selected, the relevant input fields will display as per the 'Add Ticket' screen.

Delete Ticket ■

■

Individual ticketing elements can be deleted by clicking on the adjacent button. When a ticketing element is deleted, it is no longer displayed on the Ticketing screen. The ticketing element is a mandatory field. A ticket element must be present for each passenger in the booking to end the booking.

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Add Button - Contact Screen Click on the Add button and the Add Ticket Screen displays.

All the passenger checkboxes are pre-selected by the system. The Add Ticket Screen displays the relevant inputs required for the ticket type selected in the Ticketing Screen. Select a ticket type from the list box and the appropriate input boxes display. The system displays the following inputs: Ticket Type

Fields Displayed

Timelimit

Fields of entry for the Timelimit ticket element are Time, Date, Days from now, Days prior to departure, Office, and Free text.

Timelimit Auto Cancel

The fields of entry for Timelimit Auto Cancel ticket types are Time, Date, Days from now, Days prior to departure, Office, and Free text.

Ticketed

Ticket Number and Free Text.

Airport Ticket

Office Location.

Mail Ticket

Date, Days from now, Days prior to departure, Office, and Free text.

Will Call Ticket

Date, Days from now, Days prior to departure, Office, and Free text.

Option

Date, Days from now, Days prior to departure, Office, and Free text.

Enter the input fields displayed for the ticket type and click Add.

The ticket will display in the Ticket Screen if successful. If not, an appropriate error message will display. The system validates that the mandatory fields are populated for each ticket type (e.g. time is populated with four numeric characters, option, Timelimit, mail, and will call ticket types have either a date, + - days or number of days prior to departure populated and that only ONE of the fields is populated, that the date is in the format a 2-number date and 3-letter month, etc.). If validation is successful and the Booking does not have a record locator, the ticket element is added to the Booking during the 'End' process. If there is a record locator, the ticket element is added immediately.

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Delete Button - Contact Screen Click on the Delete button and the ticket or option field is deleted from the ticket screen. If the booking has a record locator, the ticket element is deleted from the booking. If not, the ticket element details are deleted from internal memory.

Change Button - Contact Screen Click on the Change button and the Modify Ticket Screen displays.

This screen displays the passengers pre-populated with the ticket association details. The relevant ticket type and input fields are populated based on the existing ticket details. The 'passenger' section is read only post record locator. The passenger association cannot be amended post record locator as SITA Reservations applies the amendment to the original passengers selected. Pre-record locator the passenger association and details can be amended. To amend the ticket information, make the necessary changes and click on the Add button. The ticket changes will display in the Ticketing Screen. If the Booking has a record locator the ticket details are added to the Booking. If the Booking does not have a record locator the ticket changes are stored in internal memory to be added during the 'End' Process. Click on the Cancel button and the Ticketing Screen displays.

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History Screen Description Click on the Booking Management tab on the left hand navigational menu and click on the History tab and the Booking History screen displays.

The Booking History screen displays the complete booking (active and historical sections) exactly how it is viewed in SITA Reservations.

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Display Seat Map Screen This screen displays the seat map requested from the non-reference inputs entered into the Seat Assignment Screen or from the Itinerary hyperlink in the Add Seat Assignment Screen. Seat maps can only be displayed if the details are held in SITA Reservations. Flights that have a seat map available will display an 'R' indicator in the sell response.

View Seat Map (ADM) The seat maps display the seats from left (the nose) to right (the tail) of the aircraft. That is, the nose of the aircraft is toward the left of the screen.

Display Seat Map This screen displays the seat map requested from the non-reference inputs entered into the Seat Assignment Screen or from the Itinerary hyperlink in the Add Seat Assignment Screen.

Assign Seat The Assign Seat entry reserves one or more seats on a specific, confirmed (HK, KK, TK, KL, or RR) Host flight segment in a displayed booking (retrieved or under creation). A Flight Seat Map display (ADM:) is not required before the seat reserve entry (ASR:) is entered, but can be displayed for seat selection. The seat reserve entry can be entered for one or multiple segments.

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If multiple flight segments are requested in the same ASR seat request entry, it is suggested that the Generic Seat request is used. If a Specific Seat number is used for multiple flight segments, it is possible that not all of the flight segments will have the same seat configuration or availability. If the requested seat is not available on any one of the flight segments, a seat map is displayed with the reject reason. In addition, no seats are reserved for any of the flight segments. The following chart defines the system generic seat-type codes: Seat Types

Description

S

Smoking

N

Non-smoking

W

Window

A

Aisle

L

Left Side

R

Right Side

B

Front (Bulkhead)

C

Center of Cabin

G

Group of four (4) or less together

I

Infant (passenger with an infant)

H

Handicapped

Note: SSRs are added into the booking immediately. They are never stored in internal memory.

Reduce Seats One passenger in an ST SSR may wish to change their seat. Click on the Reduce button and the Reduce Screen displays. All the passengers that the seat is associated to display in the Reduce Seat Screen. Unselect the passenger(s) that wish to change their seat and click OK.

The passengers unselected are removed from the SSR and only the passenger selected will remain. There is no way to amend a seat ST SSR. The process is to reduce or delete and then readd.

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Note: SITA Reservations makes seat changes automatically when other amendments occur in the booking. For example, if a name is changed the seats assigned to the passenger are automatically given the new passenger association number. If a booking is canceled, the seats reserved are automatically canceled and returned to the flight seat map as available seats at booking End Process. SITA Reservations Desktop only deals with reducing seats with the action code 'HK' that indicates a seat has been reserved but no advance boarding pass has been issued. Click on the Delete button adjacent to the ST SSR and the SSR is deleted. Note: SITA Reservations Desktop will only deal with deleting the seat assignment not deleting the passenger and the seat assignment.

Add Seat Assignment The Add Seat Assignment Screen enables specific or generic seats to be assigned. The passenger and itinerary section displays existing passengers and the itinerary with check boxes pre-populated. If multiple flight segments are requested in the same ASR seat request entry, generic seat request is preferred. When the Generic radio button is populated, appropriate list boxes (e.g. Smoking Preference, Window/Aisle, Left/Right, and Position) and checkboxes (e.g. Group of 4 or less, Infant, and Handicapped) display. On the Generic Seat Assignment screen, select the generic seat requirements and click OK.

If the Specific radio button is populated the Seat Assign input box displays. On the Specific Seat Assignment Screen, enter the specific row and seat number(s). Next, click the OK button.

The seat assign entry is then sent to SITA Reservations. If the response is successful, the ST SSR displays in the seat assignment section of the Seat Assign screen. If the response is unsuccessful, an appropriate error message will display in a separate pop up screen. Click on the Booking Management tab on the left hand navigational menu and click on the Seat Assign tab to display the Seat Assignment Screen. The Seat Assignment Screen displays booked seats that exist in the booking. The screen also allows you to enter flight details to view a non-referenced seat map. The mandatory data fields are Flight Number, Date, From, To, and Class. The Add Button is located near the upper right part of the screen. When you click on the Add button, the Add Seat Assign screen displays.

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The top section of the Add Seat Assignment Screen contains two sections – Passengers and Segments. SITA Reservations Desktop offers Select All/Unselect All hyperlinks within each section. The segments are also a hyperlink.

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Booking Summary Click on Booking Summary to display the Booking Summary Screen.

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Alternatively, the Booking Summary screens displays after a booking has been retrieved successfully from the Booking Retrieve screen or during the end retrieve or ignore retrieve process. The Booking Summary screen displays a summary of a booking that is currently in session. The screen is for viewing purposes only. The Booking information displays in the appropriate part of the Booking Summary screen. For example, passenger names will display under the heading Passengers. Each section of the screen will size dynamically dependent on its contents. Following is a description of headings and information appearing in each section: Booking Summary Section

Description

Booking Information

Creation Office, User ID, Time, Date, Country Code, and PID. This sections also displays fares and pricing indicators, reconfirmation remark, passive indicator and the purge date of an Open Booking. The Fare Quote link displays the Stored Fares section if any quotes are stored in the Booking.

Names

Displays the passenger name, date of birth (if entered) and extra seat from the name element (NM).

Itinerary

Display Air, Car, Hotel, and all other types of itineraries.

Seat Assignment

Displays the Seat Assignment information.

Contact Details

Displays the contact elements (CT).

Ticket Type

Displays the ticketing elements (TK).

Address

Displays address elements (MA or BA).

SSR

Displays SSR elements (SSR) and seat assignment elements.

OSI

Displays OSI elements (OSI:).

Remark

Displays remark elements (RMK).

Miscellaneous Vendor Information

This is for adding airline additional fees. It includes add, change, and delete functionality.

Miscellaneous Booking Details

This contains any element that cannot be currently read by SITA Reservations Desktop. The MCO element also displays any elements that are not in a format recognized by the system. If these items need amending or deleting, this must be completed in the Emulator. Miscellaneous Booking Details provides a journey started indictor when

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Booking Summary Section

Description

segments have been flown.

Responsibility

This displays the responsibility element and is read only. Note: If a booking does not have a record locator, the 'Responsibility' section will display blank.

Most headings are hyperlinks and allow navigation to the appropriate Create and Amend module screen. The Booking Information, Miscellaneous Booking Details and Responsibility elements are exceptions and are NOT hyperlinks.

Miscellaneous Vendor Information This screen displays the current Miscellaneous Vendor Information (MVI) that is stored with the current booking.

When the agent clicks the 'Add' button at the top of the MVI screen, the 'Add MVI' screen displays.

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Add MVI requires an itinerary to be booked and at least one passenger in the booking. This screen allows the maintenance of MVIs through the add, delete, and change functions.

Add MVI ■ ■

■

Add MVI allows the addition of MVIs to the selected passengers. MVI types that can be selected are: ● generic ● for free text MVIs to be added ● Service Fee, which are a formatted MVI for adding additional fees to a booking Service Fee MVIs also require Fee amount, currency, and type of VAT.

Ticketing Types There are six ticketing type options available: Timelimit Timelimit Auto Cancel ■ Mail Ticket ■ Airport Ticket ■ Will Call Ticket ■ Ticketed Option is included in the ticket type drop-down but it a separate element that deals with placing the Booking on a queue. ■ ■

A ticket type must be added unless configured to do this automatically. Option is not a mandatory field. The Ticketed status shows if the customer has already purchased a ticket, it should be noted in the Booking using the Ticketed Code - T. The ticket number should also be included if available.

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A Timelimit ticket is set up for a passenger to purchase the ticket by a certain time and date or it will auto cancel. Note: An e-ticket SITA Reservations ticket entry is added into the Booking as a timelimit. A Timelimit ticket is set up for a passenger to purchase the ticket by a certain time and date or it will auto cancel. Note: SITA Reservations electronic ticket entries are added into the Booking as a timelimit. A passenger may choose to pick up a ticket at the airport. All the optional ticketing features can be used with the Airport Ticket code. AT is the ticket indicator code for airport ticket.

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A Will Call Ticket arrangement is made for the passenger when an agreement has been made to pick up the ticket on a specified date at a specific office.

The mail ticket status indicates the passengers who will receive their tickets by mail. This element is a means of queuing the Booking to a specified office.

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The OP Element can be used like a 'TL' to create a queue. An 'XTL' can also be created with an expiry date set for several days later. This enables the Booking to be automatically cancelled if the customer does not pick up the ticket. The Ticket Status Element must be updated to show how and when the passenger was ticketed. When the ticket element is changed, the original details are placed into the historical section of the Booking on the EOT command (end or end and retrieve in SITA Reservations Desktop).

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6. Booking Retrieve The Booking Retrieve module allows you to search and retrieve specific bookings by providing certain information (search criteria). Examples of the search criteria include Flight Number, Flight Date, etc. In this module there are two screens: Retrieve ■ Similar Name List From the Booking Retrieve Module, you can retrieve a booking by flight details, by passenger lists or with record locators. Click on Booking Retrieve on the left hand side of the SITA Reservations Desktop window and the Retrieve Booking Screen displays. ■

If the booking record locator is known, enter it in the record locator field and click the Retrieve button. If validation is successful, the Booking Summary Screen displays. To retrieve by flight details, enter the appropriate flight number, flight date and passenger surname (with optional city pair). The search results display on the Similar Name List. Retrieve a list of bookings of a specific type by flight number and date (e.g., a list of all unticketed bookings). This is referred to as Multi-Selection Passengers List. A list of the Most Recently Used Bookings is displayed at the bottom of the screen to assist you. Frequently the booking being searched for is one that has been recently accessed. If the required record is listed within the most recently used bookings, simply click on the link to view the booking. If the booking being searched for cannot be found, an error message displays on the screen. Note: It is not possible to retrieve canceled bookings using SITA Reservations Desktop. Canceled bookings are returned as an error and must be retrieved using the Emulator.

Booking Retrieve by Record Locator or Flight Details From the Booking Retrieve module, you can retrieve a booking by flight details, by passenger lists or with record locators. Click on Booking Retrieve on the left hand side of the SITA Reservations Desktop window and the Retrieve Booking screen displays. If the booking record locator is known, enter it in the record locator field and click the Retrieve button.

The retrieve entries are sent to the host. If validation is successful, the Booking Summary screen displays.

Retrieve Booking By Record Locator To retrieve a booking by record locator, first enter the record locator such as ABC12. Then press Enter or click the Retrieve button. SITA Reservations Desktop displays the booking retrieved by the Record Locator query.

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Search by Flight Details To search By Flight Details, enter the Surname, Carrier Code, Flight Number and Flight Date. Then, SITA Reservations Desktop displays a Similar Name List Screen pre-populated with the search results. The following validation is carried out by the system: Checks that the surname field is populated and it is in the correct format. If surname contains any non-alphabetical characters, such as a hyphen, SITA Reservations Desktop displays an error message. ■ If 'Carrier Code' has been populated, SITA Reservations Desktop checks that it is two or three alphanumeric characters. If the carrier code has not been populated correctly, SITA Reservations Desktop displays an error message. ■ Checks that the 'Flight Number' has been populated and is in the correct format. If flight number has not been populated, SITA Reservations Desktop displays an error message. ■ If 'City Pair' has been populated, SITA Reservations Desktop checks that it is 3 characters. If city pair has not been populated correctly, SITA Reservations Desktop displays an error message. If validated, SITA Reservations Desktop sends the Surname, Carrier Code, Flight Number and Flight Date to SITA Reservations using the appropriate entry. If City Code was entered, SITA Reservations Desktop includes the City Code in the entry. SITA Reservations Desktop displays a Similar Name List Screen pre-populated with the search results. ■

Multi-Selection Passenger List Screen It is possible to retrieve and display a list of bookings with certain characteristics, such as specific status codes. This is done using the By Passenger List tab. Click on the By Passenger List tab and the Multi-Selection Passenger List Screen displays. The Type of List drop-down includes the following items: 'All Passengers' –  Click on All Passengers. Required fields are 'Flight Number' and 'Date.' The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar. 'Confirmed Passengers' - Click on Confirmed Passengers. Required fields are 'Flight Number' and 'Date.' The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar. 'Reconfirmed Passengers' - Click on Reconfirmed Passengers. Required fields are 'Flight Number' and 'Date.' The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar. 'Own Airlines Bookings' –  Select Own Airline. Required fields are 'Flight Number' and 'Date'. The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar.

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'Waitlist Passengers' - Click on Waitlist Passengers. Required fields are 'Flight Number' and 'Date.' The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar. 'Request Passengers' - Click on Request Passengers. Required fields are 'Flight Number' and 'Date.' The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar. 'Canceled Passengers' - Click on Canceled Passengers. Required fields are 'Flight Number' and 'Date.' The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar. 'Un-ticketed Passengers' - Click on Un-ticketed Passengers. Required fields are 'Flight Number' and 'Date.' The date is pre-populated with current date which can be overridden. Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar. 'Teletype Passengers' –  Select 'Teletype Bookings' from the 'Type of List' drop-down list. The 'Flight Number' and 'Date' input fields are displayed. An additional required field to enter is 'Responsibility.' 'Last Booked Passengers' –  Select Last Booked Passengers. The 'Flight Number' and 'Date' input fields are displayed. The 'Number of Passengers' drop-down list is defaulted to '5'. 'Passengers With Seats Assigned' –  Select Passengers With Seats Assigned. The 'Flight Number' and 'Date' input fields as well as the 'City Code' and 'Class' input fields are displayed. 'Passengers Without Seats Assigned' - Select Passengers Without Seats Assigned. The 'Flight Number' and 'Date' input fields as well as the 'City Code' and 'Class' input fields are displayed.

Search by Passenger Lists The following validation is carried out by the system if By Passenger Lists Screen is selected: ■

■

■

■

■

■

SITA Reservations Desktop checks if 'Flight Number' is correctly populated. If flight number is invalid or not populated it will display error message. SITA Reservations Desktop checks if 'Flight Date' default was changed and checks that the format is a two numeric date and a three alpha month (DDMMM). If 'Date' default was overridden but the format is incorrect, or not populated, it displays an error message. SITA Reservations Desktop checks if 'Carrier Code' is populated and it is the correct format (2 or 3 characters). If the format is incorrect it displays an error message. If 'Carrier Code' is populated include the input in the SITA Reservations entry. SITA Reservations Desktop checks if 'Teletype Passengers' was selected from the 'Type of List' drop-down. It then determines if the 'Responsibility' element has been populated. If 'Responsibility' element is not populated, it displays an error message. If 'Passengers With Seat Assignments' or 'Passengers Without Seat Assignments' was selected from the 'Type of List' drop-down list, determine if the 'Class' and 'City Code' input is populated. If 'Class' is not populated or contains invalid characters, display error message. If 'City Code' input is not populated, display error message.

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■

If validation is passed the system will determine which entry to send based on the item selected from the 'Type of List' drop-down list.

List Tab Screen (Similar Name List Description) If SITA Reservations was unable to find a booking with the exact spelling of the surname entered in the Retrieve Booking by Flight Details screen, a name list displays with a list of passenger names which have a similar spelling. This list has two formats depending on whether the city pair was entered or not. If the City Pair ...

Response

was not included in the entry

A list of names closest to the name that was requested, for all cities in the flight itinerary.

was included in the entry

A name list contains only those passengers books between the city pair requested.

The system displays a list of all bookings that are returned from the host and displays a scroll bar if the list results are longer than one page. For each booking item displayed in the list, the fields are displayed as follows in the 'Booking Name List' table: Field

Description

Reference Number

The Reference Number is a hyperlink. Click the hyperlink to send a Retrieve Booking Entry. The Booking Summary screen then displays pre-populated with the booking details.

Passenger Name

If SITA Reservations Desktop cannot locate a booking with the exact spelling of the 'Surname' entered in the Retrieve Booking by Flight Details Screen, a name list displays containing a list of all passenger names with similar spelling.

Number in Party

Numeric entry.

Record Locator

The Record Locator must be five alphanumeric characters.

Class

Class of Service; e.g., F, C, or Y.

Status

The status of the flight; e.g., HK or KK.

Responsibility

City and Office Codes; e.g., ATL001, must be six alphanumeric characters.

Booking Creation Date

The date the original booking was created. The date must be a two-numeric date, followed by a three-alpha month, and ending with a two-numeric year; i.e., DDMMMYY format.

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Field

Description

City Pair

The origin and destination city pair for the Booking Record.

Note: The List tab remains populated with the search results until sign-out or until the next booking or customer profile retrieval. This provides the ability to view multiple bookings, by selecting them one at a time, from the list. Click on the List tab. If no previous booking or Customer Profile retrieval request has been made, SITA Reservations Desktop displays the screen blank. Click on the Reference Number hyperlink and Booking Summary screen displays prepopulated with details of the selected booking.

Similar Name List Screen The Similar Name List Screen displays the following: Field

Description

Reference Number

The Reference Number is a hyperlink. Click the hyperlink to send a Retrieve Booking Entry. The Booking Summary screen displays the pre-populated booking details.

Passenger Name

If SITA Reservations Desktop cannot locate a booking with the exact spelling of the 'Surname' entered in the Retrieve Booking by Flight Details Screen, a name list displays containing a list of all passenger names with similar spelling.

Number in Party

Numeric entry.

Record Locator

The Record Locator must be five alphanumeric characters.

Class

Class of Service; e.g., F, C, or Y.

Status Code

The status code refers to the Booking status of the flight; e.g., HK confirmed, LL - waitlisted, or NN - need.

Responsibility

City and Office Codes; e.g., ATL001, must be six alphanumeric characters.

Booking Creation Date

The date the original booking was created. The date must be a twonumeric date, followed by a three-alpha month, and ending with a twonumeric year; i.e., DDMMMYY format.

City Pair

The origin and destination city pair for the Booking Record.

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Multi-Selection Passenger List A Multi-Selection Passenger List (ML) is a list of passengers meeting specified or default criteria on a particular flight and date for an origin city / airport, segment, or destination city / airport. There are many selection criteria that are available for use with the ML request. SITA Reservations Desktop currently only contains a subset of the full passenger list selection. The emulator will need to be used for any ML search criteria not included in SITA Reservations Desktop.

ML Selection Criteria Codes The selection criteria and their respective option codes that are available for requesting a ML are listed in this section. Restrictions: Some of the option codes for the selection criteria codes are restricted to user level one agents (ULVL 1). The restriction indicator (R) is used to highlight the option codes that are restricted. Code

Selection Criteria

AL

All passengers regardless of segment status. This is the default code if no selection criteria code is entered.

BK

Booked passengers. Passengers with confirmed segment status of HK, KK, TK, KL, or RR. Option codes: The selection criteria code BK can be followed by segment status codes HK or RR to select non-reconfirmed or re-confirmed passengers. A comma ( , ) must separate the selection criteria code BK and the option codes HK or RR.

CR

CRT bookings. Passengers whose passenger name index (PNI) contains a CRT booking office. Option code: The code CR may be followed by a 3-alpha 3-numeric city and office to select only those passengers booked by the entered city and office; e.g., ADD001. A comma ( , ) must separate the selection criteria code CR and the option code.

GN

Group names. Group names for all group bookings.

GP

Group and passenger names. Group names and passenger names for all group bookings.

HL

Waitlisted passengers. Passengers with a segment status of HL, TL, US, or UU.

HN

Requested passengers. Passengers with a segment status of HN or TN.

HX

Canceled passengers. Passengers with a segment status of HX, UC, UN, NO, XX, or XL.

LB

Last booked passengers. Last booked passengers based on passenger name index (PNI) order. The LB code must be followed by a 1 or 2 numeric to select the entered number of last booked passengers. A comma ( , ) must separate the selection criteria

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Code

Selection Criteria code LB and the number entered. An 'N' preceding this code is ignored.

NRS

'Without ASR Element'

NTK

Non-ticketed.

RR

Reconfirmed.

RS

With ASR element.

TY

Teletype bookings. Passengers whose passenger name index (PNI) contains a teletype booking office. Option code: This code may be followed by a five character booking office / airline to select only those passengers booked by a specific booking office / airline; e.g., HDQDL. A comma ( , ) must separate the selection criteria code TY and the option code.

Booking flight segment reference SITA Reservations Desktop example entries: All Passengers Entry 1: List all passengers, regardless of segment status. ML AL/431/25NOV

ML AL/4105/03JAN

Entry 2: List all passengers with a confirmed status (HK, KK, TK or RR) ML BK/431/25NOV

ML BK/4105/03JAN

Entry 3: List all waitlist status passengers ML HL/431/25NOV

ML HL/4105/03JAN

Entry 4: List all request status passengers ML HN/431/25NOV

ML HN/4105/03JAN

Entry 5: List all cancelled status passengers ML HX/431/25NOV

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ML HX/4105/03JAN

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Entry 6: List all group names ML GN/431/25NOV

ML GN/4105/03JAN

Entry 7: List all group names and include individual passenger names ML GP/431/25NOV

ML GP/4105/03JAN

Entry 8: List all non-ticketed passengers ML NTK/431/25NOV

ML NTK/4105/03JAN

Explanation of Entries: Host Entry

Description

ML

Multi-selection List Function Designator

BK

'Confirmed' criteria code

RR

'Reconfirmed' status code

HL

'Waitlist' criteria code

HN

'Request' criteria code

HX

'Canceled' criteria code

GN

'Group Names' criteria code

GP

'Group Names and Passengers' criteria code

NTK

'Non-ticketed' status code

431

Flight Number

25NOV

Specified Date

Entry 10: List all passengers booked by a specific airline or office ML TY,HDQDL/431/25NOV

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ML TY,DUB001/4105/03JAN

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Explanation of Entry: Host Entry

Description

ML

Multi-selection List Function Designator

TY

'List Specific' criteria code

HDQDL

Office Responsibility Element

431

Flight Number

25NOV

Specified Date

Entry 15: List all Last Booked Passengers ML LB,5/431/25NOV

Explanation of Entry: Host Entry

Description

ML

Multi-selection List Function Designator

LB

'Last Booked' criteria code

5

Number of last booked passengers to display (5, 10, o r15)

431

Flight Number

Entry 1 - Passenger List retrieval by Own Airline MLCR,ATH001/A3650/22MAR Response: MLCR,ATH001/650/. MULTI A3 650 /22MAR CR,ATH001 ATHFCO 001 1NAFPLIOTIS/Z MR S3KWQ L HK1 ATH001 21MAR09 ST E TOTAL 1 END

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Explanation of Entry: Host Entry

Description

ML

Passenger List Functional Designator.

CR

CRT Bookings (Own airlines bookings).

,

Comma only required if Office Location is entered.

ATH001

Office location, optional.

A3

Airline code, optional.

650

Flight number, mandatory.

22MAR

Date, mandatory.

Response: This is a screen display of the passenger list response screen as displayed in the SITA Reservations Desktop Screen.

Explanation of the Response: Field

Description

Reference Number

The Reference Number is a hyperlink. Click the hyperlink to send a Retrieve Booking Entry. The Booking Summary screen displays the pre-populated booking details.

Passenger Name

If SITA Reservations Desktop cannot locate a booking with the exact spelling of the 'Surname' entered in the Retrieve Booking by Flight Details Screen, a name list displays containing a list of all passenger names with similar spelling.

Number in Party

Numeric entry.

Record Locator

The Record Locator must be five alphanumeric characters.

Class

Class of Service; e.g., F, C, or Y.

Status Code

The status code refers to the Booking status of the flight; e.g., HK or KK.

Responsibility

City and Office Codes; e.g., ATL001, must be six alphanumeric characters.

Booking Creation Date

The date the original booking was created. The date must be a two-

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Field

Description numeric date, followed by a three-alpha month, and ending with a twonumeric year; i.e., DDMMMYY format.

City Pair

The origin and destination city pair for the Booking Record.

Following the booking date are booking element indicators (Q, T). The possible indicators that may be shown are as follows: Booking Element Indicator

Description

A

AUX element

F

Airport ticket

I

Inbound connection

K

Customer number

M

Special meal

O

OSI element

Q

Outbound connection

S

SSR element

T

Ticketed

V

VIP

NIL Lines - If no passengers qualify for the requested list on a particular segment, "NIL" is entered following the segment header. LHRFCO NIL The booking of a passenger on a ML displayed on your screen can be retrieved as follows: ■ ■

The agent clicks on the record locator hyperlink and the system sends the following RT and line number entry. Entry: RT:4

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Explanation of the Entry: Entry

Description

RT:

Retrieve function designator

4

Multi-selection list item number

Note: Passengers may also be rebooked using the ML. See "Passenger Rebook" for a detailed explanation.

Most Recently Used Bookings SITA Reservations Desktop has the ability to display a list of record locators for the last ten bookings that have been worked on during the current session. SITA Reservations Desktop displays each record locator as a hyperlink in a list. The most recently viewed/retrieved/created booking will be located at the top of the list. If a booking is re-visited more than once, that record locator also displays at the top of the list; however, a record Locator is only present once in a list.

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Click on the hyperlink and a Retrieve Booking entry is sent. The Booking Summary screen displays pre-populated with the booking details. A name list is displayed on the screen when more than one booking is found for a retrieval by passenger name and segment. To retrieve a booking by flight details, populate the 'By Flight Details' tab in the 'Retrieve List of Record Locators' section of the screen. Note: If only one 'Record Locator' is returned in the list, the List tab is still populated with that one item.

Calendar Look-Up ■ ■ ■ ■

Click on the button adjacent to a date and the calendar screen displays. Navigate left or right to find the appropriate date. Past dates are typically read only. Click on a date and the date will be populated into the date field that generated the look-up.

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7. Display Group Bookings The Booking Retrieve module in SITA Reservations Desktop includes the option to display group bookings. A group booking can be retrieved by group name or by passenger names. Passenger details in a group booking can be updated for modified in the Booking Management or Booking Summary modules. The Name section in the Booking Summary display includes a paging feature to allow viewing of up to 511 passenger names. A group booking cannot be created in SITA Reservations Desktop and primary group management functions are performed in SITA Reservations. Booking management functions, ticketing, and other related modules are designed to accommodate group name display and edits. The Fares and Pricing module allows for group booking functions. Booking elements, such as SSR, OSI, RMK, contact, and seat assignment can be added to group passenger names. The Retrieve Booking by Record Locator display is used to retrieve group booking information.

Several options are available to retrieve a group booking: ■ ■ ■ ■

Group Name, Carrier / Flight Number, Flight Date, or City Pair Passenger Surname, Carrier / Flight Number,Flight Date, or City Pair Record Locator Customer Journey retrieval

Retrieve Group Booking by Name The group booking can be retrieved by group and / or passenger name. To retrieve an active group booking by group name, perform the following steps: ■ ■

Click Booking Retrieve on the left menu. Enter the group name in the Group / Surname field.

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Enter the Carrier / Flight number. Enter the Flight Date. ■ Click Search. To retrieve an active group booking by passenger name, perform the following steps: ■ ■

■ ■ ■ ■ ■

Click Booking Retrieve on the left menu. Enter the passenger name in the Group / Surname field. Enter the Carrier / Flight number. Enter the Flight Date. Click Search.

Retrieve Group Booking by Record Locator The group booking can be retrieved by record locator. To retrieve an active group booking by record locator, perform the following steps: ■ ■ ■

Click Booking Retrieve on the left menu. Enter the record locator. Click Retrieve.

Retrieve Group Booking in Customer Journey The group booking can be retrieved in Customer Journey. To retrieve an active group booking in Customer Journey, perform the following steps: ■ ■ ■ ■ ■

Click Customer Journey on the left menu. Click the Additional Criteria tab. Enter the Group Name. Enter Flight Details: Carrier / Flight Number, Origin, Destination, and Flight Date. Click Search.

Pricing and Ticketing a Group Booking The group booking can be priced and ticketed in SITA Reservations Desktop. To price and store a fare for a group booking, perform the following steps: Retrieve the group booking. Click Fares & Pricing on the left menu. ■ Select Fare Type: Price as booked (groups). ■ Click Fare Quote. ■ Click Store Fare. To issue tickets for a group booking, perform the following steps: ■ ■

■ ■ ■ ■ ■

Retrieve the group booking. Price and store the fare. Click Ticketing on the left menu. Select applicable ticket options. Click Next.

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■ ■

Enter the Form of Payment and any other applicable ticketing details. Click Issue Ticket.

Adding an SSR in the Group Booking SSRs can be added to the passenger name(s) in the group booking. To add an SSR to a passenger name, perform the following steps: ■ ■ ■ ■ ■ ■ ■

Retrieve the group booking. Click Special Service Request link. Click Add. Select the passenger name(s) to associate the SSR. Select the air segments associated to the SSR. Select the SSR Code and complete the required SSR details. Click OK.

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8. Control Tables Control tables have information uniquely applicable to each individual Host Airline. Once these files are set up they remain in the system until the Host Airline deletes them. Central Site Personnel will load some initial files, but it is the responsibility of the agent to verify and load all remaining files. The information for the initial file load is obtained from the SITA Reservations User Functional Questionnaire, which is completed by the Host Airline. After implementation, personnel selected and authorized by the Host Airline update the files. Some of the information contained in selected agent files could be considered confidential. Therefore, it is recommended that each airline set up a "Database Group". This group is responsible for agent file maintenance for all departments within the airline. SITA Reservations Desktop provides the ability (when applicable) to create, delete, update and view the following control tables: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Aircraft configuration AVS status message address Code share agreement Flight note Payload percentage Point of sales Reservations booking designator City / airport City pair and automatic routing Office Special service request Inventory special service request

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Flight Control Flight Control tables include information on how flights are to be processed.

Aircraft Configuration (CFG) SITA Reservations Desktop provides the ability to create, update, copy, and delete Aircraft Configuration table files. The Aircraft Configuration (CFG:) file contains aircraft configuration information. Aircraft configuration files are set up for capacity control and/or yield management purposes. Each host airline has an Aircraft Configuration file that can contain up to 999 configuration tables. Aircraft Configuration files are stored in user unique files. Each table must have a unique table number. Five compartments are available on each configuration table. If the flight uses five or less classes in these compartments, the use of the aircraft configuration table files is optional. If the flight uses more than five classes, a configuration table is required. Note: The use of Aircraft Configuration table files is restricted by user group. Multiple table numbers can be loaded in case of an en-route equipment change. A table number can be changed at any time for any flight, date, and city by entering a different table number. Each table describes an equipment type, number of compartments, classes of service, and seating capacities. The initial screen displays a list of Aircraft Configuration tables.

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The list can be sorted by equipment type.

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Create a New Aircraft Configuration Table The initial screen also provides the ability to create a new Aircraft Configuration table. To create a new table, click Create new table and the following screen displays:

Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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Update an Aircraft Configuration Table To update an Aircraft Configuration table, display the list and click the Update button next to the Aircraft Configuration table.

Copy an Aircraft Configuration Table To copy an Aircraft Configuration table, display the list and click the Copy button next to the Aircraft Configuration table. The process is the same as creating a new table.

Delete an Aircraft Configuration Table To delete an Aircraft Configuration table, display the list and click the Delete button next to the Aircraft Configuration table.

Click the OK button to delete or Cancel to return to the previous screen.

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AVS Status Message Address (SMSG) SITA Reservations Desktop provides the ability to create, display, update, copy, and delete AVS Status Message Address files. Each SITA Reservations Host Airline is provided with 127 SMSG: Address Tables. Each table has a capacity of 64 addresses. Each address within the table contains the following information: Address (Teletype or SITA Reservations Information Printer address) Message type (First Close, Leg Availability, Leg and Segment Availability type, Standard Schedule Message without Host RBD, or Standard Schedule Message with Host RBD) ■ Deadline for AVS generation (Hours or Days) ■ CC Indicator (Determines if a CC AVS message should be sent) Note: The AVS Status Message Address file (SMSG:) defines how the airline sends 'outgoing' AVS messages to the airline's interline partners. Central Site Personnel is responsible for arranging all 'incoming' AVS agreements with other airlines, which defines how they send their AVS information into SITA Reservations. ■ ■

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Creating a New AVS Status Message Address Table The initial screen provides the ability to create a new AVS Status Message Address table. To create a new table, click Create new table and the following screen displays:

Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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Displaying a List of AVS Status Message Address Tables The initial screen also provides the ability to display a list of AVS Status Message Address tables based on the Teletype or SITA Reservations Information Printer address. By entering data and clicking the Display List button, the AVS Status Message Address tables that match will display beneath the search fields.

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Updating AVS Status Message Address Tables To update an AVS Status Message Address table, display the list and click the Update button next to the AVS Status Message Address table.

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Copying AVS Status Message Address Tables To copy an AVS Status Message Address table, display the list and click the Copy button next to the AVS Status Message Address table. The process is then the same as creating a new table.

Deleting AVS Status Message Address Tables To delete an AVS Status Message Address table, display the list and click the Delete button next to the AVS Status Message Address table.

Click the OK button to delete or Cancel to return to the previous screen.

Code Share (CSHR) SITA Reservations Desktop provides the ability to create, view, update, copy, delete, and list ranges of Code Share Table files. The Code Share Table is the primary method used to establish the processing requirements for a Code Share agreement. The table is used to define: Operating and Marketing Company airline codes Flight numbers ■ AIRIMP option Revenue Booking Designator (RBD) equation method ■ Special Service Request (SSR) sell and report codes ■ Additional information applicable to the agreement The initial screen displays a list of Code Share tables. ■ ■

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The list can be sorted by: ■ ■ ■

Partner, Operating, or Marketing Airlines codes Host or Partner flights Application

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Create a New Code Share Table The initial screen also provides the ability to create a new Code Share table. To create a new table, click Create new table and the following screen displays:

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Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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View a Code Share Table To view a Code Share table, display the list and click the View button next to the Code Share table.

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Update a Code Share Table To update a Code Share table, display the list and click the Update button next to the Code Share table.

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Copy a Code Share Table To copy a Code Share table, display the list and click the Copy button next to the Code Share table. The process is the same as creating a new table.

Delete a Code Share Table To delete a Code Share table, display the list, and click the Delete button next to the Code Share table.

Click the OK button to delete or Cancel to return to the previous screen.

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Flight Note (NOTE) SITA Reservations Desktop provides the ability to create, view, update, and delete Note table files. The Note table file allows agents to link descriptive text not to exceed 64 characters to a specific flight segment. The Note table file has a maximum size of 511 tables.  To go to a specific note, enter the Note table number and click the Go button. Click the next and previous arrow buttons to navigate between pages. The Note table file text information is only displayed to the Host Airline's automated offices and to the automated offices of other airlines that use a direct access entry to access the Host Airline's files.  It is not displayed host on host between SITA Reservations agents. Deleting a Note table does not re-sequence or re-number the remaining notes.

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Creating a New Note Table To create a new Note table, enter text into the blank field and click Update.

Updating a Note Table To update a Note table, enter modifications in the table and click Update. If a note has been updated prior to clicking Update it may be reinstated by clicking the Cancel button.

Deleting a Note Table To delete a Note table, click the Clear button and click Update. If a note has been cleared prior to clicking Update it may be reinstated by clicking the Cancel button.

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Payload Percentage (PAYL) SITA Reservations Desktop provides the ability to create, display, update, copy, and delete Payload Percentage tables. The Payload Percentage table is used to override user parameter settings and place values on a specific flight without making changes to other flights. It contains date-stepped percentage values used to calculate the following: Payload Control Formula values control overbooking and under-booking (PCF) Limit Sales values restrict the percentage of seats offered for sale between specific city pairs or into or out of a specific city (LIM) ■ Group Limit determines the percentage of seats offered for sale as group seats (GRP) ■ Availability Status message generation limits for a flight inventory record (AVS), which include ARA, AAR, ACR, and ARC All SITA Reservations host airlines have a maximum of 127 unique Payload Percentage Tables allocated to them. Each table can contain information to control the PCF, LIM, GRP, and AVS levels. There are 16 date-steps applicable on each table. ■ ■

Restrictions: This function is a reservation application that is restricted to User Groups 1-17 and 111-120. The initial screen displays a list of Payload Percentage tables.

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Create a new Payload Percentage Table The initial screen also provides the ability to create a new Payload Percentage table. To create a new table, click Create new table and the following screen displays:

Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

Display Payload Percentage Tables To view a Payload Percentage table, display the list and click the View button next to the Payload Percentage table.

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Update Payload Percentage Tables To update a Payload Percentage table, display the list and click the Update button next to the Payload Percentage table.

Copy Payload Percentage Tables To copy a Payload Percentage table, display the list and click the Copy button next to the Payload Percentage table. The process is then the same as creating a new table.

Delete Payload Percentage Tables To delete a Payload Percentage table, display the list and click the Delete button next to the Payload Percentage table.

Click the OK button to delete or Cancel to return to the previous screen.

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Point of Sales (POS) Host Airline Point of Sales tables are used with limit sales values to set up and enforce inventory control based on the booking office for a Host Airline inventory controlled segment. The Point of Sales tables are used to set up and enforce inventory controls, by introducing Point of Sales Control Classes with Class Limit Sales Controls, and by Segment. The controls can be based on country, city, or booking city/office of the Host Airline flight. Note: Limit Sales may only be used with Host Airline Point of Sales, not Interline Point of Sales. The initial Point of Sales table screen can be filtered by choosing an option from the Search drop down box and entering the text in the adjacent field. For example, searching by Country Code US would display all the Point of Sales tables for the United States. SITA Reservations Desktop provides the ability to create, display, update, copy, and delete Point of Sale files.

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Create a Point of Sales Table The initial screen provides the ability to create a new Point of Sales table. To create a new table, click Create new table and the following screen displays:

Note: A maximum of 32 of each field type may be added. The ‘Add More’ button allows up to 32 rows total. Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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Display a List of Point of Sales Tables The initial screen also displays a list of Point of Sales tables.

Display Point of Sales Tables To display a Point of Sales table, display the list and click the Update button next to the table.

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Update Point of Sales Tables To update a Point of Sales table, display the list and click the Update button next to the table.

Copy Point of Sales Tables To copy a Point of Sales table, display the list and click the Copy button next to the table. The process is then the same as creating a new table.

Delete Point of Sales Tables To delete a Point of Sales table, display the list and click the Delete button next to the table. SITA Reservations Desktop User Guide 8.  Control Tables Revision Date: 2009-Nov-16, Revision 1.0

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Reservations Booking Designator (RBDC) SITA Reservations Desktop provides the ability to create, display, update, copy, and delete Reservation Booking Designator Control Table files. For inventory control purposes a maximum of five compartments and 26 class codes or RBDs can be used on a flight. Agents can create up to 511 RBD control tables. RBDC Tables allow: RBDC table entry by leg Automatically sending of Special Service Requests to a new booking received from a GDS/CRS System, giving the agent the option to either automatically cancel the nonticketed passenger after the specified deadline, or queue the booking if no auto-cancel ticket time limit has been applied. ■ Entering of booking days to departure range to apply ticket time limit processing ■ Entering of the number of days after booking, or days until departure when ticket time limit processing is in effect. The initial screen displays a list of Reservation Booking Designator Control tables. ■ ■

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Create a new Reservation Booking Designator Control Table The initial screen also provides the ability to create a new Reservation Booking Designator Control table. To create a new table, click Create new table and the following screen displays:

Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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Display Reservation Booking Designator Control Tables To view a Reservation Booking Designator Control table, display the list and click the View button next to the Reservation Booking Designator Control table.

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Update Reservation Booking Designator Control Tables To update a Reservation Booking Designator Control table, display the list and click the Update button next to the Reservation Booking Designator Control table.

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Copy Reservation Booking Designator Control Tables To copy a Reservation Booking Designator Control table, display the list and click the Copy button next to the Reservation Booking Designator Control table. The process is then the same as creating a new table.

Delete Reservation Booking Designator Control Tables To delete a Reservation Booking Designator Control table, display the list and click the Delete button next to the Reservation Booking Designator Control table.

Click the OK button to delete or Cancel to return to the previous screen.

City / Airport & Administrative City / Airport & Administrative tables include information related to a city, airport, or office.

City / Airport (CITY) The City File identifies whether a city is automated or not automated and is verified by schedule record maintenance processing before a flight schedule entry is accepted for activation. All airports that are included in the route of a flight must be loaded into this file before the schedule record maintenance record is accepted. An automated city has CRTs/PCs and printers connected to SITA Reservations and requires queuing notifications of sales and service requests for that city. A non-automated city has teletype communications and requires teletype message notification of sales and service requests for that city. SITA Reservations Desktop provides the ability to create, display, update, and delete City / Airport files.

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Create a New City The initial screen provides the ability to create a new City / Airport file. To create a new file, click Create new city and the following screen displays:

Add the information as required and click the Create button. A confirmation that the city was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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Display a List of Cities The initial screen also provides the ability to display a list of City / Airport files based on the following data: City code or city range Country code ■ Airport / Airport city ■ Consolidated / Control city ■ Mechanized ■ Update date or date range ■ Update agent ■ Update pid By entering data and clicking the Display List button, the City / Airport files that match will display beneath the search fields. Clicking the Display List button without entering any data will result in a list of all City / Airport files sorted alphabetically by City code. ■ ■

Note: Due to the large amount of data, some information may not display. A notice stating "The system is unable to display all cities requested. Please refine your request." will be at the bottom of the screen.

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Update a City There are two ways to update a City / Airport file. ■ ■

Enter the City / Airport code into the city code field and click Update Display a list and click the Update button next to the city code

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Copy a City There are two ways to copy a City / Airport file. ■ ■

Enter the City / Airport code into the city code field and click Copy Display a list and click the Copy button next to the city code

Delete a City There are two ways to delete a City / Airport file. ■ ■

Enter the City / Airport code into the city code field and click Delete Display a list and click the Delete button next to the city code

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City Pair and Automatic Routing (SCH) All flights shown in the timetable, date schedule, and availability displays are controlled by the information that agents load into the City Pair and Automatic Routing Generation File. Before loading any Flight Records for any Host Airline flight, agents need to load the City File for all on-line cities served by that flight and load the City Pair file for all direct and connection routings related to that flight. Once the City Pair files are loaded, agents will activate the flight. An internal system program continuously and automatically builds all existing connection routings. SITA Reservations uses published minimum connection times (MCT) for all cities. For those airports in which there are no Minimum Connecting Times published, the default is 20 minutes domestic and 60 minutes international. Note: Information required for MCT exceptions include airport code/relevant status, rules for involved carriers, specific carrier rules, specific flights and flight ranges, and specific cities and countries. Any changes to the published MCT data must be made in the City Pair file. The carrier must also notify the publisher of their MCT data to make the change. SITA Reservations Desktop provides the ability to create, view, update, and delete City Pair files.

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Create a City Pair The initial screen provides the ability to create a new City Pair file. To create a new file, enter the city pair, click Edit, and the following screen displays:

Add the information as required and click the Update button to create the new City Pair. Clicking Cancel will go back to the initial screen with no action taken.

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View a City Pair To view a city pair, enter the city pair and click View.

Update a City Pair To edit a city pair, enter the city pair and click Edit. Make the desired changes and click Update. Clicking Cancel will go back to the initial screen with no action taken.

Delete a City Pair To delete a city pair, enter the city pair and click Delete.

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Office (OFFC) The Office File identifies the particular features of each individual office in an automated city. Each office in an automated city is identified with a unique office number. If the city is not automated, this file is optional. SITA Reservations Desktop provides the ability to create, display, update, copy, and delete Office Files.

Each Host and Associated Host inventory flight must have a control group number to indicate the City and Office that is responsible for controlling the flight and receiving queue notifications related to the flight. SITA Reservations provides for the capability to use up to 511 control group city / offices. This file has the following information: City code where the office is located and a unique office number Office function descriptor (2-24 alphanumeric characters of free text) of the office (RC Reservation Control, RR - Local Reservation, KK - Airport, RP - PTA, etc., or a more detailed description of the office type) ■ Customer number of the office ■ Ticketing indicators of the office ■ Mechanized office indicator ■ Months of the year that the office is open or closed ■ Saturdays of each month that the office is open or closed ■ Sundays of each month that the office is open or closed ■ Maximum limit for the General Queue of the office ■ PID number of the printer that is associated with the GQ queue reason code of the office ■ Travel agency queuing controls (when applicable) ■ Control group indicator ■ Total number of holidays that the office is closed ■ Specific holiday dates when the office is closed ■ Office Name ■ Ticket Timelimit ■ Date and time (not editable fields) The months open / closed, days open/closed and holiday dates closed are used to prevent agents from assigning TK: elements for queuing on a date when that office is closed. It does not stop sign in or work activity in the office on a closed day. ■ ■

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Create a New Office The initial screen provides the ability to create a new office file. To create a new file, click Create new office and the following screen displays:

Add the information as required and click the Create button. A confirmation that the office was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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Display a List of Offices The initial screen also provides the ability to display a list of Office files based on the following data: Office code or office range Office designator ■ Customer number ■ Mechanized By entering data and clicking the Display List button, the office files that match will display beneath the search fields. Clicking the Display List button without entering any data will result in a list of all office files sorted alphabetically by office code. ■ ■

Note: Due to the large amount of data, some information may not display. A notice stating "The system is unable to display all offices requested. Please refine your request." will be at the bottom of the screen. Abbreviated headings are detailed in mouse over pop ups.

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Update an Office There are two ways to update an Office file. ■ ■

Enter the office code into the office code field and click Update Display a list and click the Update button next to the office code

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Copy an Office There are two ways to copy an Office file. ■ ■

Enter the Office code into the office code field and click Copy Display a list and click the Copy button next to the office code

Delete an Office There are two ways to delete an Office file. ■ ■

Enter the Office code into the office code field and click Delete Display a list and click the Delete button next to the office code

Miscellaneous Miscellaneous tables include the Special Service Request and Inventory Special Service Request tables that control how Special Service Requests are to be processed.

Special Services Request (SSRT) SITA Reservations Desktop provides the ability to create, display, update, and delete Special Service Request Control Table files. The SSR control table: identifies each individual SSR code ■ applies only to SSR elements that are “action identified” with the host airline’s code or YY ■ determines if the airline provides the service described by each SSR code ■ determines if automatic processing of the SSR code is desired ■ determines the appropriate action to be taken when automatic processing is desired ■ establishes the deadline for automatic processing for each SSR code ■ establishes what action is to be taken after the deadline has expired ■ defines a queuing location when queuing is required Note: No history files are maintained for SSRT entries. ■

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Create a New SSR Control Table The initial screen provides the ability to create a new SSR Control Table. To create a new table, click Create new table and the following screen displays:

Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

Display SSR Control Tables To view the SSR Control Table, click the view button. The following screen will display:

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Update SSR Control Tables To update the SSR Control Table, click the update button. The following screen will display

Delete SSR Control Tables To delete the SSR Control Table, click the delete button. The following pop up message will display:

Click the OK button to delete or Cancel to return to the previous screen.

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Inventory Special Service Request (ISSR) SITA Reservations Desktop provides the ability to create, display, update, copy, and delete Inventory Special Service Request (ISSR) Control Table files. ISSR takes precedence over everything else. Upon receipt of a special request, the system checks to see if ISSR is in effect. If so, then ISSR processing takes place, and the system will not look at the SSRT, Code Share, or Control tables. Note: The use of ISSR tables is restricted by User Groups. Each ISSR table defines the following: Reference code (For information purposes only) ISSR codes ■ Allocation by Equipment ■ Allocation by Compartments Values may be entered for equipment or compartments 1 thru 5, not both. An error will be returned if data is entered in both columns, or no value is entered in either column. ■ ■

Percentage is calculated from the total of seats allocated to aircraft or each compartment and will be reflected in the ISSR readout as a numerical figure. The numerical figure is rounded down.

Create an ISSR Table The initial screen provides the ability to create a new ISSR table. To create a new table, click Create new table and the following screen displays:

Add the information as required and click the Create button. A confirmation that the table was added will display. Clicking Cancel will go back to the initial screen with no action taken.

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Display a List of ISSR Tables The initial screen also displays a list of ISSR tables. 

Update ISSR Tables To update an ISSR table, display the list and click the Update button next to the ISSR table.

Copy ISSR Tables To copy an ISSR table, display the list and click the Copy button next to the ISSR table.

Delete ISSR Tables To delete an ISSR table, display the list and click the Delete button next to the ISSR table.

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9. Customer Journey (CJ) Customer Journey is used to search for journeys using a number of options. Customer Journey also provides expanded past date data and retrieval capabilities. If the search finds only one matching journey, the data is displayed on screen. If the search finds more than one matching journey, a list of journeys is displayed. In addition to being displayed on the screen, the results can be: e-mailed ■ printed ■ saved to a file Adding and updating journey data is performed by SITA Reservations Desktop. The data is sent from SITA Reservations to the Customer Journey database on a near real-time basis. ■

To use Customer Journey: Click on the menu on the left-side menu of the SITA Reservations Desktop screen. ■ The Retrieve Journey screen appears in the main work area. The Customer List tab and Administration tab, if logged on with administrative rights, are also displayed. ■ Use the Retrieve Journey screen or Customer List screen to search for a specific Journey record. ■ Once a search has been successfully completed, the Journey Details screen and Journey History screen will display the data for the Journey record. The Administration tab is only displayed when a person logs on with administrative rights. Use this screen to update certain subscriber and search parameters. ■

Retrieve Journey (CJ) This screen is displayed when one of the following is clicked: ■ ■

on the SITA Reservations Desktop Retrieve Journey tab

on the Journey Details tab and Journey History tab screens Use this screen to: ■

■ ■ ■ ■ ■ ■ ■ ■

search for a Journey record using journey data as search options display a list of Journey records matching the search options select a Journey record to display on the Journey Details tab screen display a list of the Journey records previously retrieved in this session display a list of flight segment data for the Journey records matching the search options e-mail the screen data print the screen data save the screen data

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The screen is divided into the following main sections. Journey Search Previously Retrieved Journeys ■ Journey Search Results ■ Segment Passenger Counts Click either of the following to expand or collapse a section or subsection: ■ ■

■

to expand the section and subsection

■

to collapse the section and subsection

Journey Search This section is used to search for a Journey record using journey data. Tip: Use the unnamed field to the right of Surname to define the type of search for a name entered in any of the name fields. The types are: Exact Match - Phonetic if no Match: search for names that are an exact match of the characters entered in the name field, and only if no name is found, search for names that sound like the characters entered in the name field ■ Exact Match and Phonetic: search for names that are an exact match of the characters entered in the name field and for names that sound like the characters entered in the name field ■ Phonetic Match Only: only search for names that sound like the characters entered in the name field Tip: Use a wild card in any of the name fields to expand the search. A wild card: ■

must be an asterisk (*) substitutes for any other character or characters in the partial name entered ■ only searches for names that match the exact character order with the wild card Example: ■ ■

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If: 'AI*' is entered in the Surname, then all last names beginning with 'AI' are considered a match and displayed on the screen. ■ 'S*a' is entered in the Surname, then all last names beginning with 'S' and ending in 'a' are considered a match ■ 'S*I*a' is entered in the Surname, then all last names beginning with 'S', containing 'I', and ending with 'a' are considered a match ■ '*ton' is entered in the Surname, then all last names ending with 'ton' are considered a match If a wild card is entered in one of the name fields, type 'Phonetic Match Only' in the unnamed field to theright of the Surname cannot be selected. ■

To search for a Journey record, perform the following steps: 1. Click to expand the Journey Search section, if necessary. 2. Click to expand or to collapse any of the subsections, as needed. 3. Enter data in any of the fields in any subsections. 4. Click to start the search; or to clear the fields. 5. Return to Step 3. If any data entered in the search fields is invalid, the screen is redisplayed with a message(s) indicating which field(s) contain invalid data: correct the data, start the search again The search is completed. ■ ■

If no Journey records match the search options: screen is redisplayed with the 'No matching records found' warning message start a new search with different search options ■ the first 99 Journey records are listed in the Journey Search Results section, ■ the 'More journeys than are permitted to be listed were found. Enter additional options to narrow the search.' warning message is displayed, ■ start a new search with additional search options to narrow the search. If the subscriber does not have the authority to view the Journey record: ■ ■

the screen is redisplayed with the 'Call XXX' warning message, where XXX = the sponsoring subscriber code ■ call the subscriber airline and request that the data be released to this location If the search timed out, corrupted data could be read, or other similary system failures happened in Customer Journey: ■

■ ■

■

an error with details is logged if the search is determined to be for an active record with options supported by SITA Reservations, a query is initiated to retrieve the journey if the journey is found, it is displayed on the Booking Summary screen in SITA

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■

click to return to Customer Journey Or, if the Journey record is not found: ■

an error message indicating that the Journey record cannot be found is displayed

■

click to return to Customer Journey start the search again Journey records search options: ■ If only one Journey record matches the search options, the data for the journey is displayed on the Journey Details tab screen. ■ If two or more Journey records match the search options, the Journey records are listed in the Journey Search Results section of the screen. Review the list of Journey records in the Journey Search Results section. Select a Journey record to display on the Journey Details tab screen. The retrieval of the Journey record on the Journey Details tab screen is counted for billing statistic purposes. ■

6.

7. 8. 9.

Previously Retrieved Journeys ■ ■

This section displays a list of Journey records that were retrieved in the current session. Click the hyperlink to display the Journey record data again on the Journey Details tab screen.

Journey Search Results This section displays a list of Journey records if two or more match the search options.

Click the code displayed as a hyperlink in the Record Locator column to display the Journey record data on the Journey Details tab screen. To display other pages of the list, click any of the following along the top right of the list: ■ ■

a number displayed as a hyperlink displays that specific page displays the page prior to the currently displayed page

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displays the page next to the currently displayed page Journey Search Result options: sort the list, and filter the list. ■

Sort the List To sort the list by column heading, perform the following steps: 1. Click a column heading. The list is redisplayed in ascending order for that column heading. 2. Click the column heading a second time. The list is redisplayed in descending order for that column heading.

Filter the List To filter Journey records from the list, perform the following steps: 1. Type data in any of the unnamed fields above the column headings. 2. The Journey records are filtered out as data is typed in the field. 3. To redisplay the Journey records that were filtered out, delete the data entered in the fields.

Segment Passenger Counts This section displays a list of flight segment data for the Journey records matching the search options. This section is only displayed if the option was selected by either the Central Site or Subscriber Administrator on the Administration tab screen.

E-mail the Screen Data To e-mail the screen data, perform the following steps: 1. 2. 3. 4.

Click . A blank e-mail is displayed. Enter the e-mail address of the person to whom the data is being sent. Enter other data, as needed. To send or cancel the e-mail choose one of the following options: ■ Click to send the data, ■ Click to close the e-mail without sending the data. The e-mail is closed and the Retrieve Journey tab screen displays.

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Print the Screen Data To print the screen data, perform the following steps: 1. Click . The following windows display: Windows Print and one containing the data to print. 2. Follow the instructions on the Windows Print window. 3. After the data has been printed, close both windows. The Retrieve Journey tab screen displays.

Save the Screen Data To save the screen data to a file, perform the following steps: 1. Click either of the following: ■

to save the data in a CVS (comma delimited) file

to save the data in a PDF file A Windows Save As window displays. ■

2. Click . A Windows Save As window is displayed. 3. Follow the pop-up instructions. After the data has been saved, the Retrieve Journey tab screen displays.

Customer List (CJ) This screen is displayed when one of the following is clicked: ■

Customer List tab

on the Journey Details tab screen Use this screen to: ■

■ ■ ■ ■ ■ ■ ■ ■

search for a Journey record using customer data as search options display a list of Journey records matching the search options select a Journey record to display on the Journey Details tab screen display a list of the Journey records previously retrieved in this session display a list of flight segment data for the Journey records matching the search options e-mail the screen data print the screen data save the screen data

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The screen is divided into the following main sections. Customer Search ■ Previously Retrieved Journeys ■ Optional Results ■ Journey Search Results ■ Segment Passenger Counts Click any of the following to expand or collapse a section or subsection: ■

■ ■ ■ ■

to expand the section and subsections to expand all sections and subsections to collapse the section and subsections to collapse all sections and subsections

Customer Search This section is used to search for a Journey record using customer data. To search for a Journey record, perform the following steps: 1. Click to expand the Journey Search section, if necessary. 2. Select as many search options as needed in Search Type. At least one option must be selected. 3. Click . Subsections for the selected options are displayed in the Customer Search section. 4. Click to expand or to collapse any of the subsections, as needed. 5. Enter data in any of the fields in any subsection. Required fields have an asterisk (*) displayed ot the left of the field name. 6. Click to start the search; or, click to clear the fields. 7. Return to Step 2. If any data entered in the search fields is invalid, the screen is redisplayed with a message(s) indicating which field(s) contain invalid data: correct the data start the search again If any of the selected options are conflicting, the screen is redisplayed with a message indicating that conflicting options were selected: ■ ■

choose one of the conflicting options start the search again If a search option(s) is missing, the screen is redisplayed with a message indicating that an option(s) is missing: ■ ■

enter data for the additional option(s) start the search again 8. The search is completed. If no Journey records match the search options: ■ ■

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screen is redisplayed with the 'No matching records found' warning message start a new search with different search options If more than 99 Journey records match the search options: ■ ■

the first 99 Journey records are listed in the Journey Search Results section the 'More journeys than are permitted to be listed were found. Enter additional options to narrow the search.' warning message is displayed ■ start a new search with additional search options to narrow the search If the search timed out, corrupted data could be read, or other similarly system failures happened in Customer Journey: ■ ■

■ ■

■

an error with details is logged if the search is determined to be for an active records with options supported by SITA Reservations, a query is initiated to retrieve the journey if the journey is found, it is displayed on the Booking Summary screen in SITA Reservations

■

click to return to Customer Journey Or, if the Journey record is not found: ■

an error message indicating that the Journey record cannot be found is displayed

■

click to return to Customer Journey start the search again 9. Journey record matches: ■ If only one Journey record matches the search options, the data for the journey is displayed on the Journey Details tab screen. ■ If two or more Journey records match the search options, the Journey records are listed in the Journey Seach Results section of the screen. 10. Review the list of Journey records in the Journey Seach Results section. 11. Select a Journey record to display on the Journey Details tab screen. Note: The retrieval of the Journey record on the Journey Details tab screen is counted for billing statistic purposes. ■

Previously Retrieved Journeys ●

●

This section displays a list of Journey records that have been retrieved and displayed in the current session. Click the hyperlink to display the Journey record again on the Journey Details tab screen.

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Optional Results This section is used to determine which optional columns to display in the Journey Search Results section. Each field in this section corresponds to a column heading that you decide whether or not to display. Click the to select ( whether to display a column(s).

is displayed) or unselect (

is displayed)

Journey Search Results This section displays a list of Journey records if two or more match the search options. Certain column headings are displayed for every search result and cannot be removed from the list. Certain other column headings are displayed for every search result, but can be removed from the list using the fields in the Optional Results section. Any other columns displayed depend on which search options were selected. If all the columns cannot be displayed, use the fields in the Optional Results section. Tip: Up to 10 columns can be displayed on the screen, depending on the size of the data in the columns. To display a column heading not currently displayed due to size constraints, unselect one of the fields in the Optional Results section to remove a column heading before selecting a field to display the desired column heading.

Click the code displayed as a hyperlink in the Locator column to display the Journey record data on the Journey Details tab screen. To display other pages of the list, click any of the following along the top right of the list: ■ ■

a number displayed as a hyperlink displays that specific page displays the page prior to the currently displayed page

displays the page next to the currently displayed page Journey Search Result options: sort the list, and filter the list. ■

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Sort the List To sort the list by column heading, perform the following steps: 1. Click a column heading. The list is redisplayed in ascending order for that column heading. 2. Click the column heading a second time. The list is redisplayed in descending order for that column heading.

Filter the List To filter Journey records from the list, perform the following steps: 1. Type data in any of the unnamed fields above the column headings. The Journey records are filtered out as data is typed in the field. 2. To redisplay the Journey records that were filtered out, delete the data entered in the fields.

Segment Passenger Counts This section displays a list of flight segment data for the Journey records matching the search options. It is only displayed if the option was selected by either the Central Site or Subscriber Administrator on the Administration tab screen.

E-mail the Screen Data To e-mail the screen data, perform the following steps: 1. 2. 3. 4.

Click . A blank e-mail is displayed. Enter the e-mail address of the person to whon the data is being sent. Enter other data, as needed. To send or cancel the e-mail choose one of the following options: ■ Click to send the data, or ■ Click to delete the data entered in the fields The e-mail is closed and the Customer List tab screen is displayed.

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Print the Screen Data To print the screen data, perform the following steps: 1. Click . The following windows are displayed: Windows Print and one containing the data to print. 2. Follow the instructions on the Window Print. 3. Close both windows after the data has been printed. The Customer List tab screen is displayed.

Save the Screen Data To save the screen data to a file, perform the following steps: 1. Click either of the following: ■

to save the data in a CVS (comma delimited) file

to save the data in a PDF file A Windows File Download screen displays. ■

Follow the instructions on the Window File Download screen. Save the data. The Customer List tab screen displays.

Journey Details (CJ) This screen is displayed when: only one Journey record is matched for a search the Journey Details tab is clicked ■ the code displayed as a hyperlink in the Record Locator column on the Retrieve Journey or Customer Journey tab screens is clicked ■ the hyperlink displayed in the Previously Retrieved Journeys section on the Retrieve Journey or Customer List tab screens is clicked A message is displayed in the Journey Details section heading for a past date journey. ■ ■

Use this screen to: ■ ■ ■ ■ ■ ■

display the current data for the selected Journey record display Journey history for the selected Journey record on the Journey History tab screen add comments for a past date journey in the Journey record e-mail the screen data print the screen data save the screen data

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Click either of the following to expand or collapse a section or subsection: ■

to expand the section and subsection

to collapse the section and subsection If there are more details in the section than can be displayed on the screen, the More hyperlink is displayed. Click the hyperlink to display the additional details. ■

If the agency does not have authority to view Restricted Remarks, the Journey record is displayed without the Restricted Remarks. To display the history for the Journey record, click the Journey History tab. To return to the search screen from which the Journey record was selected, click

.

Adding Comments If the Journey record contains a past date journey, Comments is active. To add comments, perform the following steps: Type the comment in Comments. 1. Click . If more than the maximum number of characters is entered: ■ an error message indicating that too many characters were entered is displayed ■ edit the comment to 1000 characters or less 2. Click again. The comment is displayed in the Past Comments. 3. Click

, to delete a comment from Past Comments.

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E-mail the Screen Data To e-mail the screen data, perform the following steps: 1. 2. 3. 4.

Click . A blank e-mail screen displays. Enter the e-mail address of the person to whom the data is being sent. Enter other data, as needed. To send or cancel the e-mail choose one of the following options: ■ Click to send the data, or ■ Click to delete the data entered in the fields The e-mail is closed and the Journey Details tab screen displays.

Print the Screen Data To print the screen data, perform the following steps: 1. Click . The following windows are displayed: Windows Print and one containing the data to print. 2. Follow the instructions ont he Windows Print window. 3. After the data is printed, close both windows. The Journey Details tab screen displays.

Save the Screen Data To save the screen data to a file, perform the following steps: 1. Click to save the data in a PDF file. A Windows File Download screen displays. 2. Click . A Windows Save As screen displays. 3. Follow the on-screen instructions. 4. Save the data. After the data has been saved, the Journey Details tab screen displays.

Journey History (CJ) This screen is displayed when: the Journey record currently displayed has been changed, and the Journey History tab on the Journey Details tab screen is clicked Use this screen to: ■ ■

■ ■ ■ ■

select the past version of the data to display for the selected Journey record e-mail the screen data print the screen data save the screen data

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To select which version of the Journey History to display, perform the following steps: 1. Click to the right of Version. A list of version number and dates is displayed. 2. Select a version number / date option. The screen is displayed with data for that version number / date. Click either of the following to expand or collapse a section or subsection: ■

to expand the section and subsection

to collapse the section and subsection If there are more details in a section than can be displayed on the screen, the More hyperlink is displayed. Click the hyperlink to display the additional details. ■

If the agency does not have authority to view Restricted Remarks, the Journey record is displayed without the Restricted Remarks. To return to the search screen from which the Journey record was selected, click

.

E-mail the Screen Data To e-mail the screen data, perform the following steps: 1. 2. 3. 4.

Click . A blank e-mail displays. Enter the e-mail address of the person to whom the data is being sent. Enter other data, as needed. To send or cancel the e-mail choose one of the following options: ■ Click to send the data, or ■ Click to close the e-mail without sending the data The e-mail is closed and the Journey Details tab screen displays.

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Print the Screen Data To print the screen data, perform the following steps: 1. Click . The following windows display: Windows Print and one containining the data to print. 2. Follow the instructions on the Windows Print screen. 3. After the data has been printed, close both windows. The Journey History tab screen displays.

Save the Screen Data To save the screen data to a file, perform the following steps: 1. Click to save the data in a PDF file. A Windows File Download screen displays. 2. Click . A Windows Save As screen displays. 3. Follow the on-screen instructions. 4. Save the data. After the data has been saved, the Journey Details tab screen displays

Administration (CJ) This screen is displayed when: the Central Site Administrator logs on as User Group 10, or the Subscriber Administrator logs on a User Group 11, and ■ the Administration tab is clicked by either Administrator. Use this screen to change: ■ ■

● ●

subscriber parameters (Central Site Administrator only) search parameters (both Central Site and Subscriber Administrator)

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Note: There are user parameters in SITA Reservations that serve an identical purpose in Customer Journey. A customer that uses both SITA Reservations and Customer Journey needs to ensure that these parameters are updated in both systems. To update the subscriber parameters, the Central Site Administrator or Subscriber Administrator performs the following steps: 1. Establish the appropriate logon: ■ Central Site Administrator logs on as User Group 10, or ■ Subscriber Administrator logs on as User Group 11. The Administration tab screen displays. 2. Enter data in any of the fields. 3. If data was entered in one of the Filtered Remarks office fields, click otherwise, go to Step 5. 4. Click to save the updated parameters.

;

If any data entered is invalid: ■ ■

the screen displays with a message(s) indicating which field(s) contain invalid data, correct the data,

■

click

■

click

again, or to keep the current settings.

Disclaimer: "The names used in this document to refer to functional components of the system, for example Customer Journey, and do not relate to a SITA commercial product name. The product naming of SITA's next generation passenger system has yet to be agreed or assigned".

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10. Customer Profile SITA Reservations Customer Profile is a frequent flyer profile of customer preferences and personal travel details. The Customer Profile module is used to display data from the host airline frequent flyer profiles or customer profiles in SITA Reservations Desktop. Frequent flyer profile data and / or customer profile information is maintained and updated by the host airline designated third-party supplier. Profile data elements can be selected and added to a booking. The search option allows for the entry of retrieval criteria to display the profile account information. The search options are: ■ ■ ■

by customer surname and given / first name by frequent flyer account number and surname by customer profile account number and surname

Accessing Customer Profile / Frequent Flyer Information To access a passenger's customer profile/ frequent flyer information, perform the following steps: 1. Click Customer Profile on the left menu. The Retrieve Customer Profile / Frequent Flyer Information dialog box displays.

2. Enter the Frequent Flyer Number of the customer, as applicable 3. Enter the Profile Number of the customer, as applicable 4. Enter the Surname of the customer 5. Enter the First Name (Given Name) of the customer, as applicable 6. Click Search The specified Customer Profile / Frequent Flyer Summary Information screen displays.

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SITA Reservations Desktop User Guide 10.  Customer Profile Revision Date: 2009-Nov-16, Revision 1.0

Retrieving Information by Customer Name To retrieve customer profile / frequent flyer information by customer name, perform the following steps: 1. Enter customer surname 2. Enter customer first name (given name) 3. Click Search The specified Customer Profile / Frequent Flyer Information screen displays. Note: If there are too many names to display using the customer's surname, enter the first name (given name) of the customer.

Retrieving Information by Frequent Flyer Number To retrieve customer profile / frequent flyer information by frequent flyer number, perform the following steps: 1. Enter customer's Frequent Flyer Number 2. Enter customer surname 3. Click Search The specified Customer Profile / Frequent Flyer Information screen displays.

Search Results in a Similar Name List When searching by customer surname, it is possible that the search results in a similar name list. To select the correct customer profile, perform the following steps: 1. Select the customer profile to be displayed 2. Click Submit. The Frequent Flyer profile displays.

Transfer Data from Customer Profile to Booking Passenger related data elements can be added to a booking from the Customer Profile / Frequent Flyer Summary Information screen. Booking elements are denoted in the information screen with a check box to be selected or un-selected for transfer. The air segments for the passenger itinerary must be booked prior to a request to transfer data elements to the booking.

Transferring Selected Passenger Data To transfer selected passenger data, perform the following steps: 1. Book air segments. 2. Click Customer Profile on the left menu. 3. Enter search criteria in the Retrieve Customer Profile / Frequent Flyer Information dialog box. 4. Click Search. The Customer Profile / Frequent Flyer Summary Information screen displays.

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5. Select data elements to be added to the booking. 6. Click Add selected data to booking. The selected data elements are appended to the booking and the Booking Summary screen displays.

Frequent Flyer FQTV SSR The Frequent Flyer FQTV SSR is appended to the booking and associated by passenger automatically. It supports a single name for new bookings only. It is not necessary to edit the data element after it has been transferred from the Customer Profile Summary.

Associating SSR to a Booking SSRs transferred from the Customer Profile / Frequent Flyer Summary Information screen are associated to the air segments to which they apply. To associate the SSR to a booking, perform the following steps: 1. Click Special Services Requests - Other Airline or Host Airline on the Booking Summary screen. 2. Click of the SSR to be associated. 3. Select the passenger name. 4. Select the air segment to be associated. 5. Click OK to transmit.

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SITA Reservations Desktop User Guide 10.  Customer Profile Revision Date: 2009-Nov-16, Revision 1.0

11. Edit Itinerary (Air Itinerary) To make changes and enhancements to the itinerary, click on Edit Itinerary. Changes or updates, such as Dates, Itinerary Segments etc., can quickly be made from the Air Itinerary Screen at any time. This screen is used to display existing air, car, hotel and other auxiliary segments. All segments can be deleted but only air segments can be modified.

Change Class Class can be changed for an individual air segment by clicking on a class hyperlink. Class change is only completed if the specified class is available.

Change Date Date can be changed for an individual air segment by clicking on date hyperlink. Date change is only completed if the new date is available.

Change Status Code Status code can be changes for an individual segment by clicking on a status hyperlink. Status code change is only completed if the agent specifies a valid status code.

Add ARNK Segment ●

●

●

●

Arrival Not Known (ARNK) segments can be added to an existing itinerary by clicking on the 'Add ARNK' hyperlink. this will display the Add ARNK screen. An ARNK segment can be added after each air segment in the itinerary except the last segment. The ARNK screen is pre-populated with the arrival city of the preceding segment and the departure city of the next segment but can be overridden by the agent. The 'Date' field is mandatory for ARNK segments in order to retain the correct itinerary date order. There is no functionality in SITA Reservations Desktop to reorder segments. Existing ARNK segments cannot be modified. They can be deleted using the 'X' button.

Cancel Segment Each air segment, including ARNK segments, can be deleted individually by clicking on the 'X' button adjacent to that segment.

Itinerary Screen Click on the Edit Itinerary link to display the screen containing the itinerary details from the booking.

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The following information is listed on the Edit Itinerary Screen: Field

Description

Flight Number

The number of the flight which can include up to four characters, usually consisting of three numeric characters and one optional alphabetical character. The flight number is a link to display the Flight Profile screen.

Class

Class of Service. Alpha: 1 For example, F, C, or Y.

Date

The departure and the arrival dates are entered in the appropriate Date fields. If you require help in specifying a certain date, a pop-up calendar is available by clicking on the question mark beside the date field. You can then graphically select a date from the calendar. When a date is selected it is automatically entered into the appropriate date field. If no date is entered it will default to today's date. Note: You can only enter a date up to 364 days from the current date when you use the pop-up calendar. The dates beyond 364 are read only and cannot be selected.

Day

The day is represented in this area.

Destination

The arrival airport code is entered here. If the code is unknown, you can use the look-up functionality. A Destination Point is always a city or an airport code which is comprised of 3 alpha characters.

Departure

The departure airport code is entered here. If the code is unknown, you can use the look-up functionality.

Status

The Status Code refers to the booking status, such as HK - confirmed, LL - waitlisted, NN - need. The Status Code is two alphabetic characters.

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SITA Reservations Desktop User Guide 11.  Edit Itinerary (Air Itinerary) Revision Date: 2009-Nov-16, Revision 1.0

Details that are available for amending are displayed as a link, which can be selected to change. To display an item change box, click on an item. The value of the item can be changed at this time. Next, press the OK button. The required change is then made. For example, the ‘Change Date' screen enables the agent to amend the date of a segment. To change the date, click on the ‘Date’ hyperlink on the specific segment in the ‘Edit Itinerary’ tab. The following screen appears:

It is also possible to select or deselect a segment for pricing (add or removed the QTE). To select a segment for pricing, click on the Select button. When a segment is selected, the QTE is displayed. To remove the QTE from the segment, click on the Remove button. ARNK, Arrival Unknown Segments, are needed for situations where a passenger arrives in a city and there is no matching departing city known at that time. To add ARNK segments to the Itinerary, click on the Add ARNK link at the end of the itinerary line.

When the ARNK Screen displays, it pre-populates the arrival city of the previous segment and the departure city of the following segment, which can be overridden. A date must also be entered in the DDMMM format.

Flight Profile The ‘Flight Profile’ screen enables the agent to view the distance, duration and times of a flight from the ‘Air Display’ and ‘Edit Itinerary' screen. Select a flight and the appropriate flight number, city pair and date is sent in the flight profile entry. To display the Flight Profile screen, click on the ‘Flight Number’ hyperlink in the Air Display or Edit Itinerary Screen.

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Other Itinerary Items This screen is used to display existing air, car, hotel and other auxiliary segments. The car and hotel information cannot be modified from this screen. To make modifications to the car/hotel information, the Emulator must be used. All segments can be deleted, but only air segments can be modified.

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SITA Reservations Desktop User Guide 11.  Edit Itinerary (Air Itinerary) Revision Date: 2009-Nov-16, Revision 1.0

12. Emulator The Emulator Screen allows requesting entries in the top and bottom half of the screen. First, click 'Yes' to trust the contents. Click 'Always' to prevent this screen from appearing again. This displays the Emulator Screen.

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Action Name

Keyboard Usage

Submit Entry

Input entry and press Enter to submit transaction. The response displays in the Emulator screen.

Display Previous Entry

Ctrl + Up Arrow

Display Next Entry

Ctrl + Down Arrow

Clear Screen

Ctrl + Backspace

Carriage Return

CTRL + Enter takes you to the next line to allow input of multiple line entries. Enter submits the multiple line entry.

Unlock Emulator

When a transaction is being transmitted the bottom of the screen, the screen displays EMU_L. (Emulator Lock). If the transaction is not returned in a reasonable amount of time, use the ESC key to release the emulator and try the entry again (use the Ctrl + Up arrow to retrieve the previous entry sent).

Emulator Input Area Click on the Emulator tab on the left hand menu to display the Emulator Screen. Click on the input area, enter the native entry and click Enter.

The native entry will be sent directly to SITA Reservations. The successful or unsuccessful response displays in the main section of the Emulator Screen.

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SITA Reservations Desktop User Guide 12.  Emulator Revision Date: 2009-Nov-16, Revision 1.0

DPS Screens If the SITA Reservations response is a DPS Mask Screen, navigate to each line using the tab, back tab and space keys. Press the Enter key in the appropriate position to transmit the 'mask'. The DPS masks that work in SITA Reservations Desktop are: ■ ■ ■ ■

Paper Ticket E-Ticket Customer Profile MCO

Emulator Restricted Entries The Sign In entry is a restricted entry when accessing SITA Reservations Desktop via the Internet. The other restricted entries for all agents are change work area, sign out and message waiting. These entries must be generated by using the screens in SITA Reservations Desktop.

Entries NOT Recommended for Use in the Terminal Emulator It is not recommended to perform Ignore and End, entries in the terminal emulator if SITA Reservations Desktop screens are being used. SITA Reservations Desktop has no control of changes being made in the Emulator. SITA Reservations Desktop screens could therefore still be storing previous booking details in internal memory and will have no idea that the booking has been ignored or ended. SITA Reservations Desktop may not behave as expected if these entries are used.

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SITA Reservations Desktop User Guide 12.  Emulator Revision Date: 2009-Nov-16, Revision 1.0

13. Fares and Pricing The comprehensive Fares and Pricing module consists of the following areas: Pricing Options Open Itinerary Pricing ■ Fare Quote ■ Fare Display Search ■ Fare Display ■ Stored Fares ■ Fare History ■ Miscellaneous The Fares and Pricing module is accessed by clicking on the 'Fares & Pricing' tab on the left menu. The default screen is 'Pricing Options'. ■ ■

The SITA Reservations Desktop Fares & Pricing module interfaces with SITA Airfare Price through SITA Reservations.

Pricing Options The 'Pricing Options' screen is accessed by clicking the 'Fares & Pricing' tab on the left menu. It can also be accessed by clicking the 'Special Pricing Options' button on the 'Open Itinerary Pricing' tab. The Pricing Itinerary option is the default and used when an itinerary has been created. (Pricing without an itinerary requires the use of the Open Itinerary Pricing or Fare Display Search screens.)

Pricing Types The pricing type options are 'Pricing Itinerary' and 'Open Itinerary Pricing'. If 'Pricing Itinerary' is selected, the agent can also select one of the following pricing types: ■ ■ ■ ■ ■

Fare as Booked Fare as Booked (groups) Lowest Fare and Rebook Lowest Fare Available Lowest Fare Possible

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If 'Open Itinerary Pricing' is selected, the agent can only select the 'Lowest Fare Possible' pricing type.

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Discounts If a discount is appropriate, select the type of discount in this area of the screen. There are three main fields of discount options: Type of Discount

Discount Description

Age Related Discounts

Examples of age related discounts include Senior Citizen Discount and Children Discount. Only one age related discount type per passenger can be selected.

Industry Related Discounts

Examples of industry related discounts include Agent Discount and Tour Guide Discount. Only one industry related discount type per passenger can be selected.

Miscellaneous Discounts

Examples of miscellaneous discounts include Bonus Plan Frequent Flyer Discount and Government Order Discount. Only one miscellaneous discount type per passenger can be selected.

All discount fields are defaulted to None. Next to each type of discount is a blank input field. You can enter a discount code directly into this field. This enables you to request discounts that are not included in the relevant discount drop-down box. If a further % discount is required enter this into the % input field and select the type of Qualifier in the second dropdown box. Qualifiers such as Staff Confirmed and Staff Space Available can be used to qualify the discount further if necessary. The checkbox indicates if the quotation is confirmed if checked or unconfirmed if unchecked. Only a total of two discount types are allowed.

Discount Section of Pricing Screen The Deduction/Addition defaults to None and gives the options of Deduction or Addition. Next to the Deduction/Addition is a Value field in which a value for the addition or deletion can be entered. Next to the Value field is the Amount / Percent field, which defaults to Amount. Indicate if the discounted value is quoted as a percentage or as an actual amount.

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Override Options At the bottom of the Pricing Options Screen is an area entitled Override Options.

The Override Options section offers the following options to provide more specific information that will affect the fare quotation calculation: Option

Description

Point of Sale

The point of sale field must be a 3 letter City Code. If you are unsure of the City Code, click on the question mark for the encode/decode screen.

Point of Ticketing

The point of ticketing field must be a 3 letter City Code. If you are unsure of the City Code, click on the question mark for the encode/decode screen.

Sales Date

The sales date field must be a 2-digit date followed by a 3-letter month.

Ticketing Issue Carrier Processing

The ticketing issue carrier is the airline code, which can be up to 3 alphanumeric. Click on the question mark for the encode/decode screen.

Fare Types

The fare type section indicates the list of types of fare options such as excursion fares, first class fares, etc.

Taxes

In the "Taxes" section, you may indicate up to six individual country/tax codes to select not applied or make exempt. Another option is to check the "All" checkbox. At that point, the tax code fields will become read only and the selection, not applied or exempt, will apply to all countries.

Hong Kong Surcharge Override

To override the Hong Kong surcharges, simply check this box.

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SITA Reservations Desktop User Guide 13.  Fares and Pricing Revision Date: 2009-Nov-16, Revision 1.0

Fare Quote processing considers all details from the Itinerary, the Passenger, and the Advance sections, as well as and all entries in the Pricing Options screen: Pricing Type Discounts ■ Override Options ■ Fare Type ■ Taxes Processing sends all data to the system and displays the fare calculation in the Fare Quote screen. ■ ■

After entering all the details available, click Quote. The system uses the details from the itinerary, passenger and advanced options sections to calculate a fare for the booking. The results from the fare calculations are returned to the system and are displayed in the Fare Quotes screen.

Fare Basis The Fare Basis option is located above the Override Options area of the Pricing Options screen. Select Fare Basis to display itinerary segments in the same order as they appear in the booking. All segments are selected by default. All segments can be unselected or selected by clicking on the Unselect All or Select All headings. To select specific segments, check the box adjacent to the individual segment. The Fare Basis section transactions are subsequent entries to pricing transactions for the purpose of modifying fare basis codes on the complete itinerary or on individual segments. All segments in the itinerary are pre-selected by default. Notes: ■ ■

Up to a maximum of 8 fare basis codes can be added. A fare basis code can consist of up to 8 alphanumeric characters.

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Modify a Fare Basis Code for the Entire Itinerary Enter the new Fare Basis Code in the 'Display' box and in the 'Modify' box Click Add The new Fare Basis Code, the applicable segments numbers, and the 'C' (Change) and 'X' (cancel) boxes are displayed in a new line beneath the Fare Basis Modify Fare Basis Segments next to the Segments Display. ■ ■

Price an Individual Segment Using a Specific Fare Basis Code To price an individual segment of the itinerary using a specific Fare Basis Code: Unselect the non-pertinent segments Enter the desired Fare Basis Code in the 'Display' Field ■ Click Add A new line will appear beneath the Fare Basis Modify Fare Basis Segments box. ■ ■

Modify a Previously Displayed Fare Basis Code Click the C (Change) button on the pertinent line (The 'Display' field is populated with the Fare Basis Code displayed.) ■ Enter the new Fare Basis Code in the 'Modify' field ■ Click Modify The modified Fare Basis Code appears in the 'Modify Fare Basis' field adjacent to the previously requested Fare Basis Code. ■

Note: The 'Modify' field is only active in conjunction with an entry in the 'Display' field.

Hints ■ ■ ■ ■ ■

The Clear button removes entries from the 'Display' and 'Modify' fields. The C [Change] button permits editing of the Fare Basis/Segments line. The X deletes the Fare Basis/Segments line. Select All selects all segments in the itinerary. Unselect All unselects all segments in the itinerary.

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Fare Quote The 'Fare Quote' screen is accessed by clicking on the 'Fare Quote' tab in the Fares & Pricing module. The screen will display blank if there have been no previous fare requests. The 'Fare Quote' screen can also be accessed by clicking Quote on the 'Pricing Options' and 'Open Itinerary Pricing' screens. The 'Fare Quote' screen has two main sections: ■ ■

Quotes: displays a list of existing quotes Messages: displays the itinerary and other details that are returned from SITA Reservations

Quotes Existing fare quotes are displayed in the 'Quotes' section of the 'Fare Quote' screen under the following column headings: ■ ■ ■ ■ ■ ■ ■

Line Number Fare Basis Discount / Passenger Type Total Currency Warning Message Tax

Fare Component The 'Fare Component' screen is accessed by clicking on a 'Line Number' hyperlink. SITA Reservations will send the Fare Component entry. The response is displayed in the 'Fare Component' screen.

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Fare Information The 'Fare Information' screen is accessed by clicking on a 'Fare Basis' hyperlink. This screen is used to select the fare rule categories to view. The 'Fare Rules Categories' section displays the categories for the agent to select. The agent is able to make multiple category selections or select ALL to view all categories.

Fare Rules To access the 'Fare Rules' display, perform the following steps: 1. 2. 3. 4.

Select categories on the 'Fare Information' screen and click OK. 'Fares Rules' screen displays the fare rules in single lines with Paste next to each line. Click Paste and the fare rule displays in the 'Remark' field for the agent to edit. When the agent has pasted and edited the remarks, the Add Remark is used to add the rules in the Booking Remarks section as General Remarks. 5. Click Back to access the 'Fare Information' screen. 6. Click Close to exit the 'Fare Rules' screen and return to the 'Fare Display' screen. An example of the Fare Rules display is:

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To access multiple pages of a rules, perform the following steps: 1. Click Next Page to navigate to the next page of the rule; or 2. Click Back to navigate to a previous page via the 'Fare Information' screen and then rerequest the Fare Rules by clicking Fare Rules.

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Stored Fares From the Fare Quote screen, select a specific quote and click Store Fares to store the fare. A store quote entry is sent to store a quote and it is at this point it can be passenger related. The quote does not have to be stored with passenger relation. For example, in SITA Reservations an infant is not added into the name field therefore an infant quote cannot be stored passenger related to a specific passenger. Click Store Fares to display a screen with the passenger details. All passengers are selected as the default. To select a specific passenger, select check box that is next to the passenger and deselect the other passengers. Then click OK. The agent can only select a fare if 'Fare as Booked' or 'Lowest Fare and Rebook' has been selected in the Pricing Options screen. The other pricing types are for information only and cannot be stored. The fare is then stored for that passenger and SITA Reservations Desktop reverts back to the Pricing Options screen. To verify the fare has been stored properly, click on the Stored Fares tab at the top of the page. To delete a stored fare, click X. Note: Fare Quotes can be segment related by selecting individual segments for pricing. This is handled by the SITA Reservations Desktop Edit Itinerary module.

Fare Display Search The Fare Display Search screen has various inputs to enable broad or specific fare display requests to be sent to SITA Reservations. When the Fare Display Search tab in the Fares & Pricing module is clicked, the Fare Display Search screen displays.

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The Fare Display Search screen contains the following search criteria: ■ ■ ■ ■

Flight Type Flight Details Fare Type Discount Type

■ ■ ■

Global Indicator Account Code Fare Options

Flight Type Five flight types exist for the search criteria. ■ ■ ■ ■ ■

All - default One Way Round Trip Shopper Reverse Fare Display

Flight Details The Flight Details section includes the travel related information required to retrieve a fare display. Search options include: ■ ■ ■

From To Travel Date

■ ■ ■

Ticketing Classes Carriers

Travel Date: enter as DDMMM Classes: 1 - 3 different class are allowed Carriers: 1 - 3 different carriers are allowed For assistance, the following lookups ■ ■ ■ ■

are available:

From and To city codes Travel Date Ticketing Date Carriers

Find Fares After entering the fare display search criteria, click Find Fares. SITA Reservations Desktop validates that the different input fields contain the correct details; i.e., the From and To fields must contain a three alpha city code.

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Fare Display Fare Display is the response to data entered in the Fare Display Search. The information on the Fare Display screen is for viewing only except for the Fare Basis code, which is a hyperlink that when clicked displays the fare rules text.

If there is more than one page of fares, click Next Page to access the next page of fare information in the Fare Display.

Fare History The Fare History screen displays the complete booking history of the booking. Upon opening, the page will automatically refresh.

Miscellaneous The Miscellaneous screen is accessed by clicking the 'Fares & Pricing' tab on the left menu and then click on the Miscellaneous tab. The Miscellaneous tab opens to the default Excess Baggage Charges screen. The Miscellaneous area consists of three sections: ■ ■ ■

Excess Baggage Charges Currency Exchange Rates Tax Information

Excess Baggage Charges SITA Reservations Desktop will display Excess Baggage Charge details based on the specified input and general system guidelines. The fare used to calculate the excess baggage weight charge is based on whether or not a specified carrier code is included in the request.

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System Guidelines The system guidelines are: ■

■ ■ ■ ■

■

■ ■ ■

If a carrier is specified, the one-way, direct, economy class, carrier mileage fare that is valid on the date specified is selected. If a carrier / mileage fare does not exist, the carrier routing fare is selected. If a carrier / routing fare does not exist, the YY mileage fare is selected. If a YY mileage fare does not exist, the YY routing fare is selected. If a YY routing fare does not exist, SITA Reservations Desktop responds with 'NO FARE ON CP/CARRIER'. If a carrier is not specified, SITA Reservations Desktop defaults to the airline owner of the CRT. If the owner is a CRS, SITA Reservations Desktop defaults to carrier YY. An excess baggage charge display can be requested up to 548 days into the future. The amount of excess baggage weight must be specified in kilos as a whole number. If the weight concept is not acceptable, SITA Reservations Desktop will display a reject message: 'PIECE CONCEPT APPLICABLE AND ITINERARY MUST BE ALL (carrier code)'.

Search Options The Excess Baggage Charge screen provides the agent with the ability to search with various options. The ability exists to search based on a combination of options.

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Origin

■ ■

City Code - alphanumeric: 3 Defaults to origin of CRT location if not specified.

Destination

City Code - alphanumeric: 3

Date

DDMMM format

Weight (in kilos)

Numeric: 3, no decimals

Carrier

Airline code: alphanumeric: 2

Currency

Currency Code: alpha: 3

Global Indicator

Alpha: 2

Click the to the right of selected options to retrieve a dialog box to input additional information.

Excess Baggage Details by Reverse City Pair Click on the excess baggage response screen to display the excess baggage information by the reverse city pair.

Excess Baggage Information from Fare Display Excess Baggage Charge information can be displayed after a response from the Fare Display request. SITA Reservations Desktop will pre-populate the input fields below from the data entered in the Fare Display request. Origin: based on entered city code Destination: based on the entered city code ■ Carrier: based on the entered carrier code If a carrier is not specified in the Fare Display request, the Carrier field on the Excess Baggage Charges screen is left blank. ■ ■

Currency Exchange Rates The Currency Exchange Rates are displayed using the Miscellaneous tab in the Fares & Pricing module in SITA Reservations Desktop. When the Currency Exchange Rates tab is clicked, the Currency Exchange screen displays.

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The Currency Exchange provides for the: Display of currency rates ■ Conversion from one currency to another by conversion rate type ■ Conversion of currency to / from NUC The currency exchange rate type codes are: ■

■ ■ ■

S: Bankers Selling Rate (BSR) B: Bankers Buying Rate (BBR) I: IATA Clearing House Rate (ICH)

Guidelines The BSR is the default rate used to convert a monetary amount from one currency to another. If the BSR is not available, the ICH rate is used except when converting a soft currency. The soft currency must be converted to USD and then the BSR is used to complete the conversion.

Currency Conversion from a Fare Display A currency conversion request can be entered after a Fare Display Search. Select the Currency Exchange Rates tab from the Fares & Pricing - Miscellaneous tab. The From Currency field is pre-populated with the currency code of the country of origin entered in the fare display search. An amount can be entered and the conversion rate processes. If the amount is omitted, the exchange rate displays. Click Submit to transmit the request.

Currency Conversion from a Fare Quote A currency conversion request for the total fare can be requested after a Fare Quote for a booking in SITA Reservations Desktop. 1. Click the Total amount hyperlink of the selected quote. The Currency Exchange screen displays. The following data is pre-populated from the Fare Quote results: a. From Currency: currency code of the country of origin in the fare quote. b. Amount: the total amount of the fare quote selected. 2. Enter the To Currency if necessary. If omitted, the currency code of the CRT location is assumed. 3. Click Submit to transmit the request.

Currency Exchange Fields The following information describes the Currency Exchange fields. Notes: If a future date is entered in the Date field, the output rate or conversion will be for the day of the transaction. The past date range depends on the expiration date of the rates.

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If a From Currency is entered and the To Currency field is blank, SITA Reservations Desktop will default the To Currency to the CRT location. If an Amount is entered, the currency exchange rate processing will continue. If an Amount is not entered, the rate of exchange and all applicable exchange rate types will display. Field

Description

From Currency

Currency code of the currency to be converted from

To Currency

Currency code of the currency to be converted to

Amount

Monetary amount to be converted

Date

Future date or past date

City/Airport

Alpha: 3 - city or airport code

Conversion Rate Indicator

Industry standard conversion rate code: S, B. or I

Conversion Rate

Specific rate of exchange (ROE)

Tax Information The Tax Information is displayed using the Miscellaneous tab in the Fares & Pricing module in SITA Reservations Desktop. When the Tax Information tab is clicked, the 'Tax Information by' screen displays.

Tax information details are based on country taxes. The Tax Information display options are Country and City. The information stored in the tax screen is free-form text and includes: Type of taxes Tax amounts: Specified or Percentage of Fare ■ Application and exemptions of taxes ■ Effective and discontinue dates ■ Miscellaneous information To display the tax information, select either country or city. ■ ■

Click the ■ ■

to retrieve a list of country or city codes. Or enter the following:

Country code - alpha: 2 City / airport code - alpha: 3

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If multiple tax type codes apply, a tax type list displays in the SITA Reservations Desktop response. Click the hyperlink to the specific tax type to display the tax details.

Display Tax Information from Fare Display Tax information can be displayed after the response from a Fare Display Request. Click the Miscellaneous - Tax Information tab and the 'Tax Information by' screen is displayed with the city code pre-populated based on the destination city in the Fare Display Request. Click Submit to transmit the request.

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14. Inventory Management SITA Reservations Desktop provides the ability to manage flight inventory information. The Inventory Management module includes the following: ■ ■ ■ ■ ■ ■

Inventory Update Readout Rebook Demand AVS Block Space Reports

Inventory Update SITA Reservations Desktop provides the ability to enter and update inventory management information. The system currently provides multiple entries to help with day-to-day control and inventory management activities. The inventory management entries bypass schedule change processing and can be used for a small period of time (maximum of 120 days in a date range). The following inventory controls are available: ■

AVS Table (V)

■

Inventory Control Nesting Out of City (IO)

■

Configuration Table Number (T)

■

Inventory Control Compartment Nesting (IC)

■

Cancel or Reinstate Class(es) Indicator (D)

■

Inventory Control Dual Serial (ID)

■

Cancel Service Into (DI)

■

Inventory Control Parallel Nesting (IP)

■

Cancel Service Out of (DO)

■

Limit Sales Indicator (L)

■

Compartment & Seat Adjustment (S)

■

Compartment Limit Sales (LC)

■

Combine Status (C)

■

Limit Sales Into City (LI)

■

Cancel or Reinstate a Flight or Stop (X)

■

Limit Sales Out of City (LO)

■

Distance Field of a Flight Leg (A)

■

Set / Close or Remove Limit Sales (LX)

■

Emergency Lock (E)

■

Married Segment (Y)

■

Enhanced Stop Booking (Q)

■

Non-Group Booking (HNG)

■

Group Limit Modification (G)

■

Note Number (Z)

■

Inhibit Name Change (H)

■

Protective Cover (K)

■

Inhibit Name Change into a City (HI)

■

Payload Control Formula Indicator (P)

■

Inhibit Name Change out of a City (HO)

■

Permanent Request Indicator (N)

■

Inhibit Name Change Into City (HING)

■

Permanent Request Indicator Into City (NI)

■

Inhibit Name Change Out of City (HONG)

■

Permanent Request Indicator Out of City (NO)

■

Inhibit Wait List Confirmation (W)

■

SMSG Table (M)

■

Inhibit Wait List Acceptance (WA)

■

SMSG Table for Segment (MS)

■

Inventory Control Nesting (I)

■

Stop Booking (O)

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■

Inventory Control Nesting Into City (II)

■

Stop Booking by Compartment (OC)

To display the inventory update screen, click Inventory Management from the menu. The bottom half of the screen provides inventory update criteria. To submit inventory management information, enter the flight number, start date, update type, set or remove, and click Submit. Other optional elements include: End Date Frequency ■ Origin/Destination Table, Class and Value are conditional based on the update type. The value may be entered as a percentage by checking the Percentage checkbox. To add more tables, classes or values, click the Add More Controls button. ■ ■

The readout displays containing a header line, leg/compartment information line for each leg of the flight and/or a segment/class information line for each segment and class that contains information.

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To change values from the readout display, click within the cell and adjust the information in the pop up and click Submit. To revert back to the readout without making changes, click Cancel.

To exit from the readout display and return to the Inventory Update screen, click Inventory Management from the menu.

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Readout SITA Reservations Desktop provides the ability to view and update flight readout information. Readouts contain important inventory details of a flight and are available for full inventory and leg availability flights. Readout types are restricted by user level and user groups. Total leg seat count readouts are restricted by user group only. Full readout

Readout contains both count and control information for the legs and segments.

Leg readout, with control and count information

Readout contains both count and control information for legs only

Segment readout, with control and count information

Readout contains both count and control information for segments only

Leg and segment readout with counts only

Readout contains count only for legs and segments

Full readout with control information only

Readout contains control information for legs and segments

Total leg seat counts

Displays only Leg Compartment Totals

To display the readout search screen, click Inventory Management from the menu. The top half of the screen provides readout search criteria. Each type of readout display is by flight number and date. Optional data that may be entered includes class, origin and destination. A printer address can be included in the entry if the readout is to be sent to a printer.

Readout displays contain a header line, a leg/compartment information line for each leg of the flight and/or a segment/class information line for each segment and class that contains information depending on the type of readout selected.

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To change values from the readout display, click within the highlighted cell, adjust the information in the pop up, and click Submit. T o revert back to the readout without making changes, click Cancel.

To exit from the readout display and return to the Readout Display search screen, click Inventory Management from the menu.

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Rebook When Rebook is used to rebook a flight segment, ISSR special requests are automatically rebooked at the same time. The processing of ISSR segments using rebook will not impact the rebooking of flight segments. For example, a special request that cannot be rebooked due to lack of ISSR inventory will not prevent the rebooking of a flight segment. If the rebook is from a non-ISSR flight to a non-ISSR flight there is no change to the existing processing of OSIs / SSRs. ■ If the rebook is from a non-ISSR flight to an ISSR flight, or an ISSR flight to an ISSR flight, SITA Reservations will return inventory when applicable and attempt to get ISSR inventory for the new segment or class. ■ If the rebook is from an ISSR flight to a non-ISSR flight, SITA Reservations returns ISSR inventory to the database for the cancelled segment.  Standard (non-inventory) OSI / SSR processing is then applied. Note: Limit Sales, Point-of-Sale, Nesting, Combined Status, and other similar features are independent of ISSR and have no effect on ISSR. ■

The rebook options include: Rebook confirmed passengers Rebook individual bookings only ■ Rebook group bookings only ■ Rebook passengers with the first or earliest booking dates ■ Rebook passengers with the latest or most recent booking dates ■ Cancel the specified bookings from the segment or flight ■ Confirm all wait listed passengers on their new flight/segment ■ Assign passengers a wait list priority at the time of rebooking ■ Do not do any passenger notification or queuing ■ Delay queuing until 2400 GMT To apply more than one option, click Add More Options. ■ ■

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The Rebook From Flight section indicates the flight, origin, destination, effective dates, frequency and classes from the flight to be rebooked. The Rebook To Flight section indicates the flight, origin, destination, effective dates, frequency and classes of the new flight. To add more protection, click Add More Protection Flights. Number of passengers, Wait list Priority, and Optional SSR Text are optional fields to indicate a specific number of passengers to be rebooked and the wait list priority of those passengers. Click on Rebook Passengers to complete the transaction. Passengers are rebooked successfully - Check messages displays at the top of the screen indicating the rebook was successful.

Demand AVS Availability Status Messages (AVS) are sent automatically from the system advising GDS, CRS and other airline Reservation Systems of the change in a flight's status. These messages can also be requested if a message other than the one that was automatically sent is desired or if the automatic messages were not received. To access Demand AVS in SITA Reservations Desktop, click Inventory Management. Then click Demand AVS from the sub-menu.

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Status message requests may require a flight number, class, date, city pair, and status. The following types of messages may be requested: Control Agents Advising Status Actual Status ■ AVS Recap ■ AVA Recap ■ Airfare Shop AVS Recap Enter the information including any optional details and addressing options and click Generate Status Message. The message will be sent to the address indicated in the Address Options area. ■ ■

Block Space Blocked seat bookings are created by control agents for the purpose of recording reductions in the for sale seat capacity. To block space using SITA Reservations Desktop, click Inventory Management from the menu. Then click Block Space from the sub-menu. The following screen will display.

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Enter flight number, date, classes, and routing then click display to view existing blocked space on the flight. If no blocked seats exist on the flight, the message NO BLOCKED SEATS will display.

To add blocked space, click Add new Block Space Booking. To redisplay the blocked space readout after booking blocked seats, check the 'Display readout after action completed' check box. If the check box is unchecked, the booking summary screen will display after the booking is complete.

To add the segment(s), click the Add Segments button. Any information entered in the Block Space readout screen automatically populates the corresponding fields in the pop-up. Enter the remainder of the information and click OK to add the segment. To enter additional segments, click OK and Add.

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The segment information will appear on the screen.

Enter the number of passengers, type of blocked space, and other optional information as needed and click Complete booking. If the Display readout after action completed check box was checked, the blocked space readout will redisplay showing the newly blocked space. If not, the Booking Summary screen will display showing Blocked Space Booking in the Remarks area. To return to the readout, click Inventory Management then Block Space. Enter the flight information and click display. The following is the Block Space Readout. The Record Locator is a hyperlink that will reopen the booking and display the Booking Summary screen.

The following is from the Booking Summary display.

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Reports SITA Reservations Desktop provides the ability to view Passenger Load Estimate, Passenger Reconcile and Route Booking reports. To access Reports in SITA Reservations Desktop, click Inventory Management from the menu. Then click Reports from the sub-menu.

Passenger Load Estimate SITA Reservations Desktop provides the ability to view Passenger Load Estimate reports. The Passenger Load Estimate is a message that reports the total number of passengers holding confirmed reservations by flight, date, class and segment. It also shows the total number of expected through and boarding passengers out of each station the flight serves.

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Enter the information and click Submit. The Passenger Load Estimate report is sent to the Messages area of the indicated PID.

Clicking Display Formatted PLE (Passenger Load Estimate) Report will result in the following display:

Click Save to export the data into a spreadsheet.

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Route Booking Profile SITA Reservations Desktop provides the ability to view Route Booking reports. The Route Booking Profile displays the status of the seats booked by class for selected flights for a specific segment with compartment totals.

Enter the information and click Display.

To save the results, click the Save button.

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Passenger Reconcile SITA Reservations Desktop provides the ability to view Passenger Reconcile reports. The reconciliation process examines the inventory and the passenger name index files to determine if there are any seat count differences.

Enter the information and click Display. Adjustments marked with an asterisk (*) have not been made.

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The display shows pending activity and has not yet been reconciled. To reconcile the differences, click the Reconcile button. (Note: This button will not appear if there are no differences to be reconciled. Differences will be automatically reconciled if the Reconcile differences checkbox is checked before hitting the Display button.) To save the information, click the Save button. Note: The input screen will vary based on the type of flight being reconiciled. The three types are Inventory (default), Funnel Flights, or ISSR. Chosing Funnel Flight from the drop down box will result in the City field being removed. ISSR will not show the City field or the Reconcile differences checkbox since ISSR flights are automatically reconciled upon clicking display.

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15. Passenger (PAX) Protection SITA Reservations Desktop provides the ability to manually protect passengers as well as protect passengers on a code share flight. Manual Passenger Protection is used to specify the rebook itinerary for passengers affected by a schedule change and is used when the automatic Passenger Protection as shown in the intended protection list is not desirable or when no automatic protection is offered. Code Share Protection is used to specify classes where passengers are rebooked from one code share operating/marketing flight to another code share operating/marketing flight preserving the code share link between the records.

Passenger Protection Manual Passenger Protection is used to specify the rebook itinerary for passengers affected by a schedule change. Manual protection is used when the automatic Passenger Protection as shown in the intended protection list is not desirable or when no automatic protection is offered. Manual Passenger Protection also provides the capability of choosing not to rebook passengers that would have been automatically protected by SITA Reservations. When Manual Passenger Protection is selected, it will override the protection shown in the intended passenger protection list. To select a flight for manual passenger protection click the PAX Protection module from the navigation menu. Enter the flight and click Edit Existing.

Manual Passenger Protection specifies the following information: Origin and destination city pair ■ Period of operation based on the begin and end dates ■ Frequency ■ Do not protect check box (optional) ■ Day change indicator (optional) ■ Class code(s) where protection is or is not desired (optional) Indicating the following information specifies the protection: ■

City pair Flight(s) ■ Class code(s) to use for the protection (optional) ■ Connecting point(s) when applicable A maximum of two connecting points/three connecting Host Airline flights can be used to specify passenger protection. ■ ■

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Individual frequencies can be specified as required. A Do not protect check box is available for those cases when agents do not wish to protect passengers. A maximum of +/- 1 to 7 days can be specified in the day change indicator field to move passengers from one day to another. Before a Host Airline flight can be used for passenger protection in a Manual Passenger Protection Form it must have already been entered and activated.

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SITA Reservations Desktop User Guide 15.  Passenger (PAX) Protection Revision Date: 2009-Nov-16, Revision 1.0

Note: Agents should always add the new flight before changing or cancelling the original flight. The passenger protection works as follows: If classes of service are not specified, and same classes exist on both the original flight and the protection flight, then SITA Reservations will move all classes diametrically from F to F, from C to C, from Y to Y, etc. ■ If classes of service are not specified, and same classes do not exist on both the original flight and the protection flight, then SITA Reservations will use the Class Equate Table to protect passengers. ■ Multiple classes can be specified. When multiple classes are specified, SITA Reservations protects the passengers in the exact sequence in which they were entered. Enter the Schedule Change and Protection Flight information (if being protected) and submit by clicking Submit Passenger Protection. To remove protection, click the Remove Passenger Protection button. More flights may be added by clicking Add More Flights. ■

Codeshare Protection Code Share Protection is used to specify classes where passengers are rebooked from one code share operating/marketing flight to another code share operating/marketing flight preserving the code share link between the records. However, the original flight on which a change is being made must always be a code share operating flight. To select a flight for Code Share Protection, click on PAX Protection from the menu and choose Code Share Protection. Then enter the flight number and click Edit Existing.

Code Share Protection specifies the following information: ● ● ● ● ●

Protected from Operating Flight Protected to Operating Flight Protected from Marketing Flight Protected to Marketing Flight Code Share RBDs in pairs for the all four of the above flights

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Enter the required information and click Submit Codeshare Protection. To remove protection from a flight, click Remove Codeshare Protection.

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SITA Reservations Desktop User Guide 15.  Passenger (PAX) Protection Revision Date: 2009-Nov-16, Revision 1.0

16. Queues As reservations system processing occurs, it may become necessary to notify an automated office of certain conditions, which require a decision and / or action. This notification is accomplished by placing items on a queue.

Accessing the Queues To access the Queues, perform the following steps: 1. Click Queues on the left menu. 2. To select all active and non-active requests, select Active. 3. To select queues for other than the agent's office, enter a City / Office location. 4. Click OK. The 'Display all queues' screen displays.

The 'Display all queues' screen contains the default value of all the active queues for the office of the agent sign in.

Queue Description The Queue Description is a hyperlink. Click the description hyperlink to display the results for a specific queue. Within each queue, queue actions are provided for the agent. These actions are: ■ ■ ■ ■ ■ ■ ■

Delete Current and Display Next Item (QN) Delay Item (QD) Redisplay Last Item (QR) Display Last Released (QL) Start Queue (QS) Queue Change (QC) Send to Queue

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The queue list display also shows the following indicators: ■ ■ ■

Monitored Inhibited Printing

'Display all queues' Fields The following describes the Queues input fields.

Field Active

Accepted Value ■

■

City / Office

■ ■

Description

Selected default Blank

When selected, retrieves all active requests.

Blank - default Alphanumeric: 6

Indicates if another office location is selected for the queue requests.

Note: If displaying all queues, active and inactive, queues with 0000 items in a queue will not have hyperlinks to avoid receiving the 'Queue Empty' error.

Queue Processing Queue processing exists for either the booking queue or message , teletype, and ticketing queues.

Booking Processing If a booking queue is selected, then the first booking is displayed in the booking summary screen within the queues module screen. Queue actions, such as moving to the next item in a queue, are provided for the agent to use. The agent has the ability to make changes as necessary in a queued booking. After updating any queued booking, the agent must end transaction to complete the update process. When the agent goes through end transaction, they get the option to go to the next booking in the queue. They are automatically directed to the next queued item within the Queues module on successful EOT. Clicking Queues from the left menu displays all of the active queues. However, options exist, at the top of the display, to display non-active queues and / or queues for a different location.

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Message, Teletype, and Ticketing Processing If the agent selects a message, teletype, or ticketing queue, then the message is displayed under the queue list with relevant options. The agent can easily select a different queue to work and navigate messages within their currently displayed queue. Ticket numbers in ticket messages are links that the agent can use to access the ETR display within the Queues module.

Delete Current & Display Next Item (QN) This queue action removes the queue item currently being displayed from the queue and displays the next item in the queue. An option is available to end association with the current queue.

Deleting the Current Queue Item / Displaying the Next Item To delete the current queue item and display the next queue item, perform the following steps: 1. Select Delete Current & Display Next Item (QN) in the Action list. 2. Select the new queue code to action from the Queue Code list. 3. If the next priority item in the queue is to be actioned, select Non-priority. 4. To end the association with the current queue, select End assocation. 5. Click OK. The results of the Delete Current & Display Next Item action chosen are displayed in the queues module

Delete Current & Display Next Item Fields The following fields are associated with the Delete Current & Display Next Item action. Note: When 'End association' is selected, the association is ended with the current queue and the 'Display all queues' screen is re-displayed.

Field

Accepted Value

Description

Action

Delete Current & Display Next Item (QN)

Moves the queue item being displayed from the queue and displays the next item in the queue.

Queue Code

■ ■

Blank - default Alphanumeric: list

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Permits an agent to end the association with the present queue and begin to display items from the new queue.

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Field Nonpriority End association

Accepted Value ■ ■

■ ■

Description

Blank - default Selected

Indicates the next priority item in the queue will be displayed.

Blank - default Selected

Ends the association with the current queue.

Delay Item (QD) The Delay Item action moves items to the end of the list of the current items on the queue and then displays the next item in the queue. While working the queues, the agent may need to delay the display of a queue item to a later time or date. The Delay Item action allows an agent to delay the processing of the displayed queue item. The following fields are associated with the Delay Item (QD) action. Note: When 'End association' is selected, the association is ended with the current queue and the 'Display all queues' screen is re-displayed.

Field

Accepted Value

Description

Action

Delay Item (QD)

Moves queue items to the end of the current queue list and displays the next item in the queue.

Date

Alphanumeric: DDMMMYY

■

■

Time

Numeric: 4

■

■

End association

■ ■

Blank - default Selected

Indicates the date in the future to delay the currently displayed queue. Date range: tomorrow's date plus up to 6 days in the future. Indicates the time in the future to delay the currently displayed queue. Time range: 0001 - 2359

Ends the association with the current queue.

Note: The queue item will be re-displayed at the top of the specified hour in the entry.

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Redisplay Last Item (QR) An agent may be required to use their computer screen for activities other than working queues during their regular work routine. For example, to answer a telephone sales call, an agent must ignore the booking on queue to reconfirm a passenger, request a passenger list, and check availability. After completing the non-queue activity, the Redisplay Last Item action (Queue Repeat in Reservations) is used to re-display the queue item that was most recently displayed. The difference between the Redisplay Last Item and Display Last Released (QL) actions is: ■

■

The Redisplay Last Item action is used when temporarily exiting the queues to perform another activity. The Display Last Released action is used while working a queue and the booking has been removed in error.

Redisplaying the Last Queue Item To redisplay the last queue item, perform the following steps: 1. Select Redisplay Last Item (QR) in the Action list. 2. Click OK. The results of the Redisplay Last Item action chosen are displayed in the queues module, which is the last display that was being viewed prior to exiting the queue.

Redisplay Last Item Fields The following field is associated with the Redisplay Last Item (QR) action.

Field

Accepted Value

Description

Action

Redisplay Last Item (QR)

Displays the queue item most recently displayed.

Display Last Released (QL) The Display Last Released action is used while working a queue and the booking has been removed.

Displaying the Last Released Item To display the last released item, perform the following steps: 1. Select Display Last Released (QL) in the Action list. 2. Click OK.

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The display that follows is the last display that was being viewed prior to removing the booking.

Display Last Released Fields The following field is associated with the Redisplay Last Released (QL) action.

Field

Accepted Value

Description

Action

Display Last Released (QL)

Displays the queue item that was being viewed prior to removing the booking.

Start Queue (QS) The Start Queue allows an agent to be associated with a queue and to display the first item in that queue. The agent is associated with that queue until the association is ended with the 'End association' input. Ending association to a queue can only take place with a 'Delete Item & Display Next', 'Queue Change', or 'Delay Queue' action. An indicator displays in the SITA Reservations Desktop banner when the agent is in queue mode.

Associating an Agent to a Queue To associate an agent to a queue, perform the following steps: 1. Select the Start Queue (QS) action from the Action list. 2. Select the Queue Code for the queue to action. 3. If other than the agent's office location, enter the city / office of the queue to action. 4. Select Non-priority if the next priority item in the queue is to be displayed. 5. Click OK. The results of the Start Queue - Queue Code action selected are displayed in the queues module.

Start Queue Action Fields The following fields are associated with the Start Queue (QS) action. Note: To action other city / office queues, the agent must have permission. The control is based on sign in.

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Field

Accepted Value

Description

Action

Start Queue (QS)

Associates an agent to a queue and displays the first item in the queue.

Queue Code

■

City / Office

■

Nonpriority

■

■

■ ■

Blank - default Alphanumeric: list Blank - default Alphanumeric: 6 Blank - default Selected

Provides a list of queues to select the queue to action.

■ ■

Indicates the city / office of the agent currently signed in. If another city / office queues are to be displayed, the city / office location must be entered.

Indicates the next priority item in the queue will be displayed.

Queue Change (QC) The Queue Change action places a displayed queue item on another queue. At times, it may be required for the agent to change a displayed queue item from one queue to another. Examples of this type of change are: a queue item for a supervisor to review a queue item to be separated from the current queue to be considered later in the day The other queue can be for the same office or any other office in the host's system. ■ ■

Changing a Queue To change a queue, perform the following steps: 1. Select the Queue Change (QC) action from the Action list. 2. Select the Queue Code for the queue to action. 3. If other than the agent's office location, enter the city / office of the queue to action. 4. Select Non-priority if the next priority item in the queue is to be displayed. 5. Click OK. The results of the Queue Change action selected are displayed in the queues module.

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Queue Change Fields The following fields are associated with the Queue Change (QC) action.

Field

Accepted Value

Description

Action

Queue Change(QS)

Places a displayed queue on another queue.

Queue Code

■

■

City / Office

■

■

Nonpriority

■

■

Provides a list of queues to select the queue to action. Blank default Alphanumeric: list Blank ■ Indicates the city / office of the agent currently signed in. ■ If another city / office queues are to be displayed, the city / office default Alphanumeric: location must be entered. 6 Blank default Selected

Indicates the next priority item in the queue will be displayed.

Send to Queue (QE) The Send to Queue action places a booking in a specified queue for an office. At times, it becomes convenient and / or necessary to place a booking on a queue for the agent's own office or another office. This is accomplished by placing the booking record locator on a specified queue for an office. The agent may add remarks to the booking to indicate the reason the booking is being placed on queue.

Sending an Item to Queue To send an item to the queue, perform the following steps: 1. Create the booking. 2. Click End in the booking (located in the SITA Reservations Desktop header). The Send to Queue screen displays. 3. Select Send to Queue. 4. Select the Queue code. 5. Update any other Send to Queue display information as necessary. 6. Click End. The 'Send to Queue' screen displays.

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Send to Queue Fields The following fields describe the Send to Queue option. Notes: If the agent is currently in a booking, SITA Reservations Desktop reads the record locator for the current booking at successful EOT and sends with the transaction. If Send to Queue is selected when the agent ends the transaction, SITA Reservations Desktop will revert back to the Queues module upon ending the transaction. The next item is displayed in the current queue. The record locator is place on the specified queue of the city / office at the time specified. If no date and / or time is specified, the booking is queued immediately.

Field

Accepted Value

Send to Queue

■

Queue Code

■

City / Office

■

■

■

■

Description

Blank - default Selected

Sends the booking to the queue when selected.

Blank - default Alphanumeric: list

Provides a list of queues where the booking record locator will be placed.

Blank - default Alphanumeric: 6

SITA Reservations Desktop User Guide 16.  Queues Revision Date: 2009-Nov-16, Revision 1.0

■ ■

Indicates the city / office of the agent currently signed in. Indicates if another city / office is to receive the queue.

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Field

Accepted Value

Date

Alphanumeric: DDMMMYY

Description ■

■

Time

Numeric: 4

■

■

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Indicates the date in the future to place the record locator on the queue. Date range: tomorrow's date plus up to 6 days in the future. Indicates the time in the future to delay the currently displayed queue. Time range: 0001 - 2359

SITA Reservations Desktop User Guide 16.  Queues Revision Date: 2009-Nov-16, Revision 1.0

17. Quick Book The Quick Book functionality is used to add passenger information to an itinerary from a single screen. To access Quick Book, click on the Quick Book button from the Sell Segment screen or alternatively, use the Quick Book option from the navigation menu. The Quick Book screen contains the: Current itinerary ■ Passenger name(s) ■ Contact details ■ Pricing by Passenger Type ■ Ticket type ■ Seat assignment ■ Pricing details (shown only if fares exist for the itinerary) The current itinerary is shown at the top of the Quick Book screen. To edit this itinerary, click on Edit Itinerary in the navigation menu. ■

Passenger Name The Passenger Name section allows the addition of: ■ ■ ■

■

■

■

Type of passenger - this field is mandatory. Options are Adult, Child, or Infant. Title - this field is optional. Surname - this field is mandatory. Entering the surname in the first surname field automatically populates the remaining surname fields with the same surname, type over the surname if it does not apply. Note: If names have already been entered via Booking Management, this information will be pre-populated in a modifiable state. Given Name - this field is mandatory. Note: If names have already been entered via Booking Management, this information will be pre-populated in a modifiable state. Date of birth - this field is mandatory if the passenger is a child or infant. Note: If the date of birth has already been entered via Booking Management, this information will be pre-populated in a modifiable state. Infant association - this checkbox is to associate an infant to an adult. Date of birth is mandatory for infants.

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Contact Details The Contact Details section allows the addition of: ■

■

■ ■

Passenger association - defaulted to All passengers on the first line of details. An additional line of entry is provided to associate contact details to a specific passenger, or an additional contact for all passengers. Contact type - available contact types are Home, E-Mail, Business, Fax, Telephone type unknown, Mobile, Address (home/hotel), Travel agency, Passenger will contact, or No contact. The edit fields to the right of contact type will vary based on this selection. Number/address City code

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SITA Reservations Desktop User Guide 17.  Quick Book Revision Date: 2009-Nov-16, Revision 1.0

Pricing by Passenger Type - Quick Book The Pricing section provides the basic pricing options for bookings. When the segment has been sold and it contains multiple passenger types, Quick Book pricing will provide pricing by passenger type. Passenger types are adult (ADT), child (CHD), and infant (INF). The passenger type processing is as follows: Fares are displayed in the following order: adult, children, and infant. ■ The lowest fare is automatically selected for each existing passenger type. ■ Adult names are pre-selected to apply the apply the fare. ■ Once the adult fare is stored, children names are pre-selected for the child passenger type. ■ Finally, infant names are pre-selected for the infant passenger type. Note: If the flight does not contain children or infant fares, only the adult fares will display. ■

The following displays the fare quote for an adult passenger type:

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Ticketing Type / Seat Assignment - Quick Book Ticketing Type The Ticket type section allows the addition of: ■

■ ■

■ ■

Ticket Type – options are Timelimit, Timelimit Auto Cancel, Option, Mail Ticket, Airport Ticket, Will Call Ticket, Ticketed.  Default value of Timelimit. Time – numeric range from 0001 to 2359. Date – options are Date, Days from now, Days prior to departure.  Default is Date. Edit field for Date option is DDMMMYY format. Office Free Text

Seat Assignment The Seat Assignment section allows the addition of: Passengers – pre-populated with current passenger name information. Flight Details – pre-populated with current flight details. ■ Window/Aisle – options are Aisle, Window or No Preference. Default is No Preference. ■ Left/Right – options are Left, Right or No Preference. Default is No Preference. ■ Position – options are Front (Bulkhead), Center of cabin, Forward or No Preference.  Default is No Preference. Upon entering all data, click Complete Booking. The following options are available: ■ ■

■ ■ ■ ■ ■

Update Segment Codes Print Itinerary Override Continuity Open Booking Override Warnings

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SITA Reservations Desktop User Guide 17.  Quick Book Revision Date: 2009-Nov-16, Revision 1.0

If the booking transmits properly without error, the Booking Summary screen displays with all of the booking information. The record locator for the booking will display in the banner.

Complete the Booking - Quick Book Upon entering all data, click Complete Booking. The following options are available: ■ ■ ■ ■ ■

Update Segment Codes Print Itinerary Override Continuity Open Booking Override Warnings

If the booking transmits properly without error, the Booking Summary screen displays with all of the booking information. The record locator for the booking will display in the banner.

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Excess Baggage Charges - Quick Book Excess baggage information can be displayed from the Quick Book module. An Excess Baggage Charges link next to each itinerary segment allows for the display of excess baggage charges based on the city pair of the selected segment.

Click Excess Baggage Charges and the baggage details will display. For more information on Excess Baggage Charges, refer to Fares & Pricing - Excess Baggage Charges.

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SITA Reservations Desktop User Guide 17.  Quick Book Revision Date: 2009-Nov-16, Revision 1.0

18. Schedule The Schedule module provides the ability to create, display, delete and update flight records. It also covers the additional processes of displaying schedule change status, staging/activating/finalizing flight records, checking schedule change history, and displaying the summary of schedule changes. To view, update, copy or delete existing flight records, enter the flight number and click Flight Summary. A list of flights will display.

To create a new flight, enter the flight number and click Create New Flight. The first step in creating a new flight is to add the start date, end date, and frequency of the flight period.

Periods The Periods area allows entry of the flight number, start dates, end dates and frequency of a flight schedule.

Add the information and click Next to continue creating the flight. Clicking Save results in the Flight Summary screen with information entered saved but not submitted. Click Cancel to avoid saving the data entered.

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Flight Information The Flight Information screen contains the: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

Actual aircraft equipment code (blank if a Control Table Number is applied) Aircraft Version Ability to remove all IM (Inventory Modification) changes on a flight indicator Flight type indicator Availability Flight Indicator Inhibit automatic waitlist confirmation or acceptance indicator Delay of Schedule Change (ASC) notification information Advance Purchase (RBD) deadline information Segment Limit Sales AVS Status Message Address Table Number SSM message generation address table number Control Group identifier Control information that consists of either classes of service and actual numbers of seats per class or Control Table Number when a Control Table Number is applied

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To cancel a city or airport on the route of a flight for the period described in the schedule change date fields (from the beginning date until and including the ending date), check the Cancel check box. Add the information and click Next to continue creating the flight. Clicking Save results in the Flight Summary screen with information entered saved but not submitted. Click Cancel to avoid saving the data entered. The Previous button navigates back to the previous step.

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Leg Details The Legs section allows the following information to be entered: ■ ■ ■ ■ ■

Airport/City (mandatory) Arrive time (mandatory) Day change Ranges from -1 to +5 relative to departure date. Departure time (mandatory) Meals service options: ●

● ● ● ● ● ●

Blank - Default (No meal services offered.) Breakfast Snack Lunch Dinner Multiple Hot

● ● ● ● ● ● ●

Cold Refreshment Variable For Purchase Alcohol buy Alcohol free Continental b /f

Note: Meal codes are allowed for two different compartments in the flight leg. ■ ■ ■

■

■

■

■ ■ ■

Entertainment checkbox is used. (Default value is blank.) Status message address table edit field. (Valid range is 1 - 127.) Meal boarding city Allowed only if the flight has more than one leg. The city entered into this field can only be any one of the city codes prior to this city in the routing. There must be a meal service selected for this field to be valid. Booking notification address drop-down is used. Options are Don't send message, Send teletype, Queue to control, Teletype address, or Blank (default). PNL transmission – options are Send PNL & list, Send PNL. Not List, Send List. Not PNL, Don't send PNLs, Cascade PNLs, or Blank (default). Turnaround flight? Options of Begin, End or Same offered on all except the first leg. The default value is blank. Apply combined status? Nonsmoking flight Distance, miles or KM – Miles, KM or Distance field.

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To cancel a city or airport on the route of a flight for the period described in the schedule change date fields (from the beginning date until and including the ending date), select Cancel. Save will save the changes made to the flight record without activating. Cancel will return to the previous screen. Add More Legs allows up to 15 legs to be entered in a flight schedule.

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Leg and Segment Controls The Controls section contains information that applies to a specific leg and compartment. Information can apply to one or all legs. The following indicators are available: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Electronic ticketing available Inhibit AVS RBDC table by leg Seats saleable limit (leg availability flight only) ISSR table Codeshare table/class or manual codeshare operator Maximum seats by booking class AVS level control Group limit PCF Limit sales Inventory control nesting Dual nesting Parallel nesting

The segment/class information line is used to enter information that applies to a specific segment or segment and a class or all classes: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Subject to government approval Inhibit name change Inhibit automatic confirmation of waitlisted passengers Note number for PNR Note table number for AV Inhibit ASR Point of sales for OA booking Limit sales status message table number Codeshare table/class or manual codeshare marketers Permanent request or RBDC table by segment

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■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Extra fare No-op segment Married segment Market restriction Traffic restriction Group limit Limit sales Inventory control nesting Dual nesting Parallel nesting

Add the information and click Next to continue creating the flight. Clicking Save results in the Flight Summary screen with information entered saved but not submitted. Click Cancel to avoid saving the data entered. The Previous button navigates back to the previous step.

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Comments The Comments area allows entry of any flight controller, SSR, and/or availability comments that may apply to a flight schedule.

Add the information and click Save to continue creating the flight. The Flight Summary screen will display. From the Flight Summary screen, the flight information may be submitted. Click Cancel to avoid saving the data entered. Click Previous to revert back to the previous step.

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Flight Summary The Flight Summary screen shows all data entered for a flight schedule. From this screen, updates may be made to an existing flight or if the flight does not currently exist, it may be created. After entering the flight data, click Save. The Flight Summary screen will display showing all the data entered.

Creating a new flight from the flight summary

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To create the flight, click Create Flight Schedule.

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The flight will then be staged for activation. To see the status and to activate the flight, go to Schedule Change Summary.

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Updating an existing flight from the flight summary Click the edit button next to any section that requires an update. Make the required changes and Save. Then click Update Flight Schedule. If you are updating a flight and want to ignore the updates made, click the Ignore Schedule Change button.

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Schedule Change Summary The Schedule Change Summary screen provides an area for fight activation and final reaccommodation. It also displays the status of Schedule Change (whether 'Up' or 'Down'), the priority of the schedule change and any messages.

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To Activate the flight, click the Activate button. If no passenger protection is required, the flights will be automatically processed for the periods of operation through final passenger protection and build the permanent Flight Records. If passenger protection is required, or if no suitable protection can be found, the activation process will stop after the flight/periods are processed through intended protection. An intended protection list is sent to the default printer defined by your user parameter. Review the intended protection list and advise the system what action is to be taken. The following options are available: Complete manual protection in the PAX Protection module to override the intended protection, or ■ Accept the intended protection and advise the system to complete the activation process. Regardless of the decision made, the final activation process must be initiated by clicking the Final Re-accommodation button. ■

To view the most updated information, click Refresh Summary.

Schedule History To view the history of a flight schedule, enter the flight number and click Flight Summary. Then click the view icon for the flight period history to be displayed. The current history through the past eight histories are available.

The History details include agent, PID, date and time of the update. The flight history also displays the following: ■ ■ ■ ■ ■ ■

Flight Information Schedule Information Comment Information Flight Leg Details Leg Controls Segment Controls

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19. Split Booking The Split Booking functionality is used to split one or more passengers from an existing booking. A new booking is automatically created for the split passengers. When a booking is split, SITA Reservations automatically copies across all booking elements related to the split passengers. It is possible to select the quantity of auxiliary elements (Car, Hotel, Air Taxi, Tour and Surface segments) to be split. It is also possible to select specific seat numbers to split if there are seat assignments present in the booking. SITA Reservations automatically adds a remark to both bookings to advise that a split has taken place, and includes the record locator of the split booking. Note: It is only possible to split a booking that has a record locator, more than one passenger name, and has been ended. It is not possible to split a booking pre-record locator, as SITA Reservations Desktop cannot handle multiple bookings in internal memory. To split a booking, click on the Split Booking link on the navigation toolbar. If the booking has a record locator and more than one passenger, system displays a list of passengers with check boxes adjacent. The check box default for all passengers is ‘unchecked’.

Check the passenger(s) to split from the booking and click ok. The Booking Summary screen displays with SP followed by the record locator in the Remarks area indicating the booking has been split.

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20. Ticketing The Ticketing module is the key module that enables to issue ticket(s) for the passenger(s). Click on the Ticketing link in the left menu. The issue ticket screen appears on the main work area. The agent should retrieve the booking before going to the Ticketing module. The names of the passengers and infants belonging to the booking will be listed in the top left corner. The Select All/UnSelect All option can be used to select or unselect all passengers. This option is valid for the list of passengers only (infants are exempted). The agent can select the 'Manual Tarification' option for the ticket, where the the agent can enter the fare amounts manually for each tickets. To provide Auto Tarification the agent has to fix the fares/prices with help of the Fares and Pricing link in the left menu. After quoting the fares in the Fares and Pricing, the fares basis and fare amount will be displayed in the Issue ticket screen. When both Tarification are available lowest auto tarification fare is selected. The agent can choose the fares to apply 'Auto tarification' for the ticket. There are two types of ticket, the agent can select the Paper Ticket option to issue a paper ticket to the selected passenger(s) or select the Electronic Ticket option to issue electronic ticket for the selected passenger(s). The ticketing module provides four major functionalities: ● ● ● ●

Issue Ticket option - issue a ticket Store Ticket option - store ticket details and issue the ticket later Store and Issue Ticket option - store and issue the ticket now Auto Issue All option - issue same type of ticket to all passengers (Multiple Passenger)

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Reduce Passengers If the ticket details are stored, the stored data will be displayed below 'Stored ticket Data'. To delete this stored data, click the 'Reduce Passenger' button. A small window will open with list of passenger names. Select the passenger(s) name(s) and click the 'OK' button to delete the stored data of the selected passenger(s).

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'Interrupt' button is used to Cancel the issue ticket cycle. 'Interrupt and Redisplay' button is used to cancel the issue ticket cycle and displays the booking details again.

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Types of Ticket Issuance The ticketing module allows the agent to create two types of tickets with two different types of tarification. ● ● ● ●

Issue Paper Ticket with Auto Tarification Issue Paper Ticket with Manual Tarification Issue Electronic Ticket with Auto Tarification Issue Electronic Ticket with Manual Tarification

Issue Paper ticket with Auto Tarification Before issuing a ticket, the Fares and Pricing must be completed for auto tarification. Click the Fares and Pricing link in the left menu. The fare pricing screen is displayed in the main work area. Quote the pricing and return to the Ticketing screen by clicking the Ticketing link in the side menu. The fare quotes, fare basis, passenger type and the fare will be displayed. To issue the ticket, perform the following steps: 1. Select the passenger(s) 2. Select any one fare quote 3. Select the Paper Ticket option 4. Select the issue ticket option 5. Click the Next Button The 'Issue Ticket Details' screen will be displayed.

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The name of the passenger will be displayed on the top left corner of the screen. Enter the form of payment in the first form of payment field which is mandatory. Additional forms of payment fields should be completed as required. The optional name information field is also optional and can be completed if required. Note: The fare basis and the fare amount selected in the 'Issue Ticket Screen' will be displayed due to auto tarification. If using auto tarification, there will be two Optional Ticketing Fields. The agent can select the appropriate optional ticketing elements from the provided drop-down menu and enter the values in the data section. If stored data exists, then it will be populated automatically. 'Issue Itinerary Receipt' option is provided to request the receipt. This will appear only in case of a paper ticket. 'Issue Mailing Address Card' option is provided to request the mailing address card. Upon successful issuance of the ticket, the message 'Ticket Issued Successfully' with ticket details will be displayed in the main work area.

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Issue Paper Ticket with Manual Tarification To issue a paper ticket with manual tarification, perform the following steps: 1. Select the paper tarification option and the manual tarification option in the 'Issue Ticket' screen. 2. Click Issue Ticket. The 'Issue Ticket Details' screen will be displayed. 3. Enter the fare basis and fare amount manually. 4. Enter at least one form of payment. 5. Select the endorsements from the 'Optional ticketing fields' (if applicable.) 6. Click Clear. The selected optional ticketing elements and the data entered in the text box will be set to default values. If the agent wants to provide more than two optional ticketing elements, click More to select extra optional ticketing elements. 'Issue Itinerary Receipt' option is provided to request the receipt. This will appear only in case of a paper ticket. 'Issue Mailing Address Card' option is provided to request the mailing address card. Click the 'Issue Ticket' button. A paper ticket will be issued and a screen with a success message will be displayed.

Issue Electronic Ticket with Auto Tarification Before issuing the ticket, the Fares and Pricing has to be done for auto tarification. Click the Fares and Pricing link in the left menu. The fare pricing screen is displayed in the main work area. Quote the pricing and return to the Ticketing screen by clicking the Ticketing link in the side menu. The fare quotes, fare basis, passenger type and the fare will be displayed. To issue an electronic ticket with auto tarification, perform the following steps: 1. Select the passenger(s) 2. Select any one fare quote 3. Select the Electronic Ticket option 4. Select the issue ticket option 5. Click the Next button The 'Issue Ticket Details' screen will be displayed. Note: The fare basis and the fare amount selected in issue ticket screen will be displayed due to auto tarification. The agent can select the appropriate optional ticketing elements from the provided dropdown menu and enter the values in the data section. If stored data exists, then it will be populated automatically.

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Upon successful issuance of the ticket, a message 'Ticket Issued Successfully' with ticket details will be displayed in the main work area.

Issue Electronic Ticket with Manual Tarification To issue an electronic ticket with manual tarification, peform the following steps: 1. Select the electronic ticket option and the manual tarification option in the 'Issue Ticket' screen. 2. Click the 'Issue Ticket' button to display the 'Issue Ticket Details' screen. Enter the fare basis and fare amount manually. 3. Enter at least one form of payment. 4. Select the endorsements from the 'Optional ticketing fields' (if any.) 5. Click the 'Issue Ticket' button to issue an electronic ticket. A screen with a success message will be displayed.

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Ticket Records There are three ways to search for Ticket Records: by viewing ticket links in the booking by entering the ticket number and pressing 'OK' to get the ticket records, or ■ using the 'Search for Electronic Ticket' option. The Ticket Records link in the Issue Ticket screen allows viewing the ticket records containing Ticket Number, Airline code, Office Number, Agent Code, Passenger Name(s), Travel Date(s), Tarification Type (Auto-A or Manual-M), and Ticket Type--either electronic or paper. If the ticket is electronic, 'E' is displayed next to the ticket number. When the ticket number is clicked, the Electronic Ticket Records screen displays. For a paper ticket, clicking on the ticket number also displays the Paper Ticket Details screen. ■ ■

Search for Electronic Ticket Option ■

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Click on the 'Search for Electronic Ticket' button and the following pop-up window will be displayed.

Select the 'search type' from the drop-down and provide the values for the mandatory fields and click on the 'Search' button. If the screen criteria match more than one record, then the 'Electronic Ticket Records List' screen will be displayed. If it matches only one record, then Electronic Ticket Record Screen will be displayed directly.

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■

Click the Return button to go to the 'Retrieve Ticket Records' screen.

Issue Ticket Details The 'Issue Ticket Details' screen allows the agent to specify the ticket details and issue the ticket. The Issue Ticket Details screen varies for manual and auto tarification.

Auto Tarification If auto tarification is used, the fare basis (AXB) and the fare amount (AXT) will be generated automatically. (The value is selected in the 'Issue Ticket' screen). Enter the following details: Any optional name for the passenger in the 'Optional Name Information' field. At least one form of payment in either of the form of payment fields. ■ Other fields if applicable. 'Issue Ticket' allows the agent to issue the ticket. The next passenger link will be enabled if attempting to issue a ticket for more than one passenger. ■ ■

To print the current page, click the 'Print Page' button. The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.

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With auto tarification, the 'Optional Ticketing Fields' will have two select boxes. Select the endorsements from the 'Type' select box and provide the data in the 'Data' column.

Manual Tarification If manual tarification is used, enter the fare basis (AXB) and the fare amount (AXT) manually. Enter the following details: Any optional name for the passenger in the 'Optional Name Information' field. At least one form of payment in either of the form of payment fields. ■ Provide values for Agent ID, Password, Airline, Alternative Printer PID, Commission and Hand written ticket number, if applicable. The 'Issue Ticket' button issues the ticket. ■ ■

The 'Next Passenger' button will be enabled if attempting to issue a ticket for more than one passenger. To print the current page, click the 'Print Page' button. The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.

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Select the endorsements from the 'Type' select box and provide the data in the 'Data' column.

Existing Ticket Records After issuing a ticket, the 'Existing Ticket Records' screen displays showing all existing tickets for the current booking. The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.

Electronic Ticket Records The 'Electronic Ticket Records' screen shown below provides the details about the ticket issued to a passenger and all the actions that can be performed on the electronic ticket.

The 'Next Page' moves to next page if there are more than four coupons for a particular ticket. Similarly the 'Previous Page', 'First Page',and 'Last Page' are enabled and can be used if there are more than four coupons for the ticket. Click 'Retrieve new ticket record' to return to the 'Existing Ticket Records' screen. Click 'View List' to return to the 'Electronic Ticket Records List' screen. Electronic Ticket Record Fields The electronic ticket record fields are: ETR Section

Description

Agent Information

Displays the Information about the agent through which this ticket is booked.

Ticket

Displays the ticket number.

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ETR Section

Description

Number Passenger Names

Displays the name of the passenger who belong to this ticket.

Coupon

Displays the serial number of coupons.

From/To

Displays the source and destination of the flight.

Flight Number

Displays the Flight number.

Date/Time

Display the date and time of travel.

Class

Displays the class priority of the ticket.

Status

Displays the current status of the ticket. The status of the ticket will be 'OPEN FOR USE' before traveling; it can be changed at any point of time to 'VOID' or 'EXCHANGED' or 'REFUNDED' etc.

The ETR screen allows the agent to perform certain actions on the Electronic ticket. These actions are: ETR Functions

Description

Display E-Ticket Details

Displays the Electronic Ticket details.

Display E-Ticket History

Provides brief history of the E-ticket like ticket number, Agent information, Flight information, Date of travel, Date of booking, source, destination, etc.

Request Control of Selected Coupons

Allows the agent to get the control from other carrier.

Send Control of Selected Coupons

Allows the agent to give the control of the coupon to other carrier.

Revalidate Selected Coupons

Allows the agent to revalidate the ticket details.

Change Coupon Status

The agent can change the current status of the coupon.

Print Exchange Selected Coupons

The agent can exchange the coupon to any non-interline electronic ticketing partner.

Refund E-Ticket Coupons

Allows the agent to update an OPEN coupon.

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ETR Functions

Description

Void Ticket

Allows the agent to void, i.e. withdraw, all the values of the ticket.

Itinerary Receipt Duplicate

Allows the agent to get Receipt of the ticket.

Exchange/Reissue ETicket to ETicket

Exchanges or Reissues the existing Electronic ticket to a new Electronic ticket.

Exchange/Reissue ETicket to Paper ticket

Exchanges or Reissues the existing Electronic ticket to a new Paper ticket.

Electronic Ticket Details The Display Electronic Ticket Details option in the ETR screen provides the details of the Electronic Ticket.

Electronic Ticket History The Display Electronic Ticket History option in the ETR screen provides a brief history about the electronic ticket. This screen provides the ability to verify changes of an electronic ticket. The current status is shown on the top followed by the latest change in the record. The 'Return' button takes the agent back to the Electronic Ticket Records Screen.

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Request Control of Selected Coupons The 'Request Control of Selected Coupons' option in the 'Electronic Ticket Records' screen allows the agent to get the control of the coupon from the other carrier. The carrier should be specified in the carrier field. To gain the control of the coupon from other carrier, perform the following steps: 1. Select the coupon 2. Provide the carrier 3. Click OK next to the 'Request Control of Selected Coupons' option If the control over the coupon is guaranteed, a success message will be prompted. If not, an error message will display.

Send Control of Selected Coupons The 'Send Control of Selected Coupons' option in the 'Electronic Ticket Records' screen allows the agent to provide the control of the selected coupon to the other carrier. To send control of the selected coupon to the other carrier, perform the following steps: 1. Select the coupon 2. Provide the carrier name to which the control has to be given 3. Click OK next to 'Send Control of Selected Coupons' option to execute the operation

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If successful, a message appears notifying the status of the coupon will be changed. If not, an error message will appear.

Revalidate Selected Coupons The 'Revalidate Selected Coupons' option in the 'Electronic Ticket Records' screen allows changes to be made to the ticket details such as carrier code, flight number, date , time of departure, ticketing status , boarding point, etc. Note: Revalidation is possible only if there is no change in the fare. Also a Passenger Name Record (Booking) is required to be retrieve to revalidate a ticket. To revalidate selected coupons, perform the following steps: 1. Select the coupon with the status is 'OPEN FOR USE' 2. Provide the carrier 3. Click OK next to the 'Revalidate Selected Coupons' option. The following screen will be displayed:

The existing itinerary will be listed below. Provide the segment number in the Booking Segment column and click 'OK' to revalidate the coupon. The coupon will be revalidated and the success message will appear over the 'ETR' screen.

Change Coupon Status The 'Change Coupon Status' option in the ETR screen allows changing of the current status of the coupon. To change the coupon status, perform the following steps: 1. Select the coupon 2. Provide the carrier 3. Click OK next to 'Change Coupon Status'.

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The 'Change Coupon Status screen' will be displayed as shown below. Select the status of the coupon from the drop down menu.

Select the coupon by clicking on the check box and selecting for the status in the list box. On confirmation click 'OK'. The ETR screen will be displayed with the changed coupon status.

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Notes: ■

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■

■ ■

It is advisable to change the status of the coupon from 'Interim status code' to 'Final Status code' but not vice versa. Coupons, which are not allowed a change in status, will not be provided any check box to select that coupon. If the coupon has one of the following statuses, then the agent is not allowed to select that coupon. ● Flown/Used ● OA Control - XX ● Information Only ● Suspended A coupon may not be changed to its existing status. To return to the ETR screen, click the 'Cancel' button.

Change Coupon Status - Lifted / Boarded To change the coupon status, perform the following steps: ■

■ ■

■

Select Status as 'Lifted/Boarded' from the drop-down menu of Status in the Change Coupon Status Screen and click OK. Agent can enter the details to be changed in the text boxes provided. Click OK to change the selected coupon status to 'BOARDED' in the Electronic Ticket Record screen. Click Return to access the Electronic Ticket Record screen.

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Print Exchange Selected Coupon - Electronic Ticket The 'Print Exchange Selected Coupons' screen in the Electronic Ticket Records (ETR) screen is used by agents to exchange or to refund a ticket to a non-interline e-ticketing capable partner, which currently necessitates the need to change the ticket media of the electronic ticket coupon(s) to paper. To change the status, the agent has to select the coupon and click 'OK'. Coupons, which are not allow to change status, will not be provided any check box to select that coupon. The ETR screen will be displayed with the coupon status change to 'Print Exchanged'.

A success message will be displayed with the ticket number and returns to the ETR screen with the updated status as Print Exchanged.

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Refund Electronic Ticket Coupon The 'Refund Electronic Ticket Coupon' option in the Electronic Ticket Records screen allows the agent to update the coupons. Only the coupons with status 'OPEN FOR USE' and 'Exchanged' can be refunded. ■

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Click OK next to 'Refund E-ticket Coupons' option. The Refund E-Ticket Screen will be displayed.

Refund screen displays the details, such as ticket number, booking reference, issued agent, Form or Payment, and Equivalent Amount Paid. Agent can enter the details, such as Commission amount, commission rate, penalty for refund, and form of payment for performing refund in the provided text boxes.

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■

Click the 'OK' button on the refund screen to submit the request. If the request is processed successfully, a pop-up message will be displayed, 'REFUND PROCESSED', and the status of the coupon changed to 'REFUNDED' in the electronic ticket record screen. Click the 'Return' button to go to the Electronic Ticket Record Screen.

Void Ticket The Void Ticket option in the 'Electronic Ticket Records' screen allows the agent to void the ticket. All the values of the ticket will be withdrawn when the ticket is voided. When the agent clicks OK next to 'VOID Ticket' option, the ticket will be voided and the success message will appear over the 'Electronic Ticket Records' screen'. The status of the coupon will be changed to 'VOIDED'. Note: Once the ticket is voided it cannot be reverted.

Itinerary Receipt - Duplicate The 'Itinerary Receipt - Duplicate' option in the 'Electronic Ticket Records' screen allows the agent to get a receipt of the ticket either as a print out or as an e-mail. When OK next to the Itinerary Receipt - Duplicate option is clicked in the 'Electronic Ticket Records' screen, the following page will be displayed:

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To have the ticket details sent to the printer, select the 'Printed' option and click the 'OK' button. The success or error message will appear over the 'Electronic Ticket Records' screen. When the agent selects the E-mail option, the e-mail address should be given in the E-mail Address field. Click OK and a Success Message will display over the 'Electronic Ticket Records' screen.

Exchange Electronic Ticket to Electronic Ticket The Exchange Electronic Ticket to Electronic Ticket option in the 'Electronic Ticket Records' screen allows exchanging the existing ticket or reissuing a new electronic ticket. To exchange or reissue, the ticket should have at least one coupon with 'Open' status. To exchange/reissue an electronic ticket, perform the following steps: 1. Select the coupon with the status 'OPEN FOR USE' 2. Enter the carrier 3. Click OK next to the 'Exchange/Reissue E-Ticket to E-Ticket' option The following screen will be displayed:

System generated optional ticketing elements will be populated automatically in the screen. The agent can select the other optional ticketing elements from the drop-down menu. The 'No fare required' option will be listed along with predefined fare quotes (quoted using 'Fares and Pricing' link in left menu) if any. If you select 'No fare required ' option it is Manual Tarification; selecting any of the Fare Quotes it becomes Auto Tarification.

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E-Ticket to E-Ticket with Manual Tarification When the 'No fare required' option is selected, click the 'OK' button. The 'Issue Ticket Details' page will be displayed where the fare basis and fare amounts can be entered manually. The system generated form of payment will be displayed in the 'Form of Payment1' field. Other form of payments may be entered in the 'Form of Payment2' and 'Form of Payment3' fields if needed. The system generated endorsements will be displayed in the 'Optional Ticketing Fields'. Other endorsements may be selected from the drop-down list. Click the 'Issue Ticket' button to generate a new ticket. The new ticket is electronic with manual tarification. The user will be redirected to the 'Issue Ticket Details' screen which will display the details of the newly generated ticket. The status of the old ticket will be changed to 'Exchanged ' in the 'Electronic Ticket Records' screen.

E-Ticket to E-Ticket Auto Tarification If any one of the Fare Quotes is selected and the agent clicks 'OK', the 'Issues Ticket Details' page will be displayed with pre-populated fare basis, fare amount, form of payments and endorsements. The system generated form of payment will be displayed in the 'Form of Payment1' field. Two more form of payments may be entered if needed. On submission of this screen, the new ticket will be generated. The ticket will be an electronic ticket with auto tarification. The agent will be redirected to the 'Issue Ticket Details' screen which will display the details of the newly generated ticket. The status of the old ticket will be changed to 'Exchanged ' in the 'Electronic Ticket Records' screen.

Electronic Ticket Record Login When the agent does not have the rights to modify the electronic ticket, all the ETR actions described above will not be visible to the agent. The agent is allowed only to view the coupons. ■

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Click Next Page to access the ETR screen if multiples exist; otherwise, this button will be disabled. Click Previous Page to access the previous page from the current ETR page, which is displayed. Click Retrieve New Ticket to access the 'Retrieve Ticket Records' screen, which enables the agent to retrieve the new ETR screen. Click View List to access the 'Electronic Ticket Records List' screen.

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Exchange Electronic Ticket to Paper Ticket The 'Exchange Electronic Ticket to Paper Ticket' option in the 'Electronic Ticket Records' screen allows exchanging the existing ticket or reissuing a new paper ticket. Either Manual Tarification or Auto Tarification can be selected.

Electronic to Paper Manual Tarification To exchange/reissue an electronic ticket to a paper ticket, perform the following steps: 1. Select the coupon with the status of 'OPEN FOR USE' 2. Enter the carrier information 3. Click OK next to the 'Exchange/Reissue Eticket to Paper Ticket' option The following screen will be displayed:

The 'No fare required' option will be listed along with predefined fare quotes (quoted using 'Fares and Pricing' link in left menu) if any. If 'No fare required ' option is selected, it is manual tarification. If any of the fare quotes are selected, it becomes auto tarification. If the 'No Fare required ' option is selected and the agent clicks 'OK', the 'Issue Ticket Details' screen will display. This screen allows entry of the fare basis and fare amount manually. The system generated form of payment will be displayed in the 'Form of Payment1' field. Other form of payments can be entered in the 'Form of Payment2' and 'Form of Payment3' fields. The system generated endorsements will be displayed in the 'Optional Ticketing Fields'. Other endorsements can be selected from the drop-down list. Click the 'Issue Ticket' button to generate a new ticket. The new ticket is a paper ticket with manual tarification. You will be redirected to the ticket record page which will display details of the newly generated ticket. The status of the old ticket will be changed to 'Exchanged ' in the 'Electronic Ticket Records' screen.

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Sales Report The 'Sales Report' link in the ticketing module allows the agent to the print the sales report of the requested office number. While the Office Number is mandatory, the Counter Number is optional. The Office Number is pre-populated based on the login information. Click the print button to print the sales report of the given office number. The success message will appear in the same page if the sales report is printed successfully. If there is a problem in printing the sales report, a window will open with the error message.

Auto Issue All The 'Automatically issue ticket for all passengers' option in the 'Issue Ticket' screen allows the agent to issue tickets to more than one passengers with same tarification and ticket type. Select the tarification (manual tarification or select the fare quotes for auto tarification), the ticket type (paper ticket or electronic ticket), 'Issue Ticket' option, and choose the 'Automatically issue ticket for all passengers' option. Click the 'Next' button. The 'Issue Ticket Details' screen will be displayed. After entering the required details, Issue the ticket by clicking the 'Issue Ticket' button.

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SITA Reservations Desktop User Guide 20.  Ticketing Revision Date: 2009-Nov-16, Revision 1.0

The ticket will be issued for all the passengers with same tarification, ticket type, fare basis and fare amount. The 'Existing Ticket Records' screen will be appear with the ticket details of the passengers.

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Multiple Passenger In the 'Issue Ticket' screen, more than one passenger can be selected and allowed to be ticketed with same tarification and ticketing type. Select more than one passenger, tarification (manual tarification or select the fare quotes for auto tarification) and ticket type (paper ticket or electronic ticket). Click the 'Next' button. The 'Issue Ticket Details' screen will be displayed for the first passenger. After entering the required details, clicking the 'Issue Ticket' button issues the ticket. The ticket will be issued for this passenger. After successful issuance of the ticket, the 'Issue Ticket' button will be disabled and the 'Next passenger' button will be enabled. If the stored data is present for this passenger it will be populated. Continue to issue the ticket for the remaining passengers selected in the issue ticket screen. After issuing the ticket for the last passenger, the 'Existing Ticket Records' screen will display with the ticket details of the passengers.

Existing Ticket Records Screen

Store and Issue Ticket The 'Store and Ticket' option in the 'Issue Ticket' screen allows storing the ticket details and issuing at the same time. To store and issue the ticket: 1. 2. 3. 4. 5.

Select the passengers Select the tarification Select the ticket type Click the 'Store and Issue Ticket' option Click 'Next'

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SITA Reservations Desktop User Guide 20.  Ticketing Revision Date: 2009-Nov-16, Revision 1.0

The 'Issue Ticket Details' screen shown below will be displayed. Enter the required details and click the' Store and Issue Ticket' button.

After storing the ticket details, the ticket will be issued and a summary screen will be displayed. Note: The success message 'Ticket(s) issued' is at the top of the screen. The ticket number, airline, office, agent, indicators, number of documents, passenger name(s), tarification, and date are shown under the 'Existing Tickets' field. The stored ticket details are shown below 'Stored Ticketing Data' The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.

Store Ticket The 'Store Ticket' option in the 'Issue Ticket' screen allows for storing the ticket details and issuing the ticket. To store the ticket details: 1. 2. 3. 4. 5.

Select the passengers Select the tarification Select the ticket type Select the store ticket option Click the 'Issue Ticket' button in the 'Issue Ticket' screen

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The Issue Ticket Details screen will be displayed. Enter the required details and click the 'Store Ticket' button.

After storing the ticket, the Success Message Alert dialog box will appear.

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SITA Reservations Desktop User Guide 20.  Ticketing Revision Date: 2009-Nov-16, Revision 1.0

The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.

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SITA Reservations Desktop User Guide 20.  Ticketing Revision Date: 2009-Nov-16, Revision 1.0

21. Cancel Transaction The Cancel booking function is used to completely cancel a booking. ■

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To access the 'Cancel' screen, click the 'Cancel' button on the menu.

A canceled booking can only be retrieved and viewed in the Emulator. To cancel the booking, click on the 'Cancel' button. If a remark has been populated, it is added to the booking 'Update' element. The SITA Reservations response is displayed in the 'Host Response' section of the screen. The canceled booking is then sent to SITA Reservations. If the entry is successful, a response will display stating 'booking [Record Locator] canceled'. If the entry is unsuccessful, an error message will display. Click on a navigational tab on the menu and go to another screen to avoid the cancel function.

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SITA Reservations Desktop User Guide 21.  Cancel Transaction Revision Date: 2009-Nov-16, Revision 1.0

22. Ignore Transaction Ignore transactions allow the 'ignore' or 'ignore and retrieve' function in the booking. Click Ignore on the top menu of SITA Reservations Desktop. Clicking Ignore will immediately trigger the action and the Ignore Screen displays with a message. Note: If the current booking has not been ended and therefore does not have a Record Locator, the 'Ignore Retrieve' button is hidden. Click Ignore. The system sends the ignore entry to the host. The ignore response from SITA Reservations is translated and a successful message or an error message displays in the Ignore Screen.

Ignore and Retrieve The 'Ignore and Retrieve' button is used to ignore any changes that have been made to the booking since it was last ended; and redisplay it in its original state. If the 'Ignore and Retrieve' request is successful, the Booking Summary Screen is displayed.

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SITA Reservations Desktop User Guide 22.  Ignore Transaction Revision Date: 2009-Nov-16, Revision 1.0

23. End of Transaction Description The End process aims to reduce the number of hits to the host as well as providing a solution to deal with unexpected connectivity problems. During the end process, SITA Reservations Desktop has an additional step of creating a 'dummy' booking. This 'dummy' booking contains the mandatory fields; names, segments, contact and ticketing. The 'End' screen is accessed by clicking on the 'End' tab on the menu. In order to end a booking and successfully generate a SITA Reservations record locator, the following mandatory fields must be added first: Names Air Itinerary ■ Contacts ■ Ticket Field The number of passenger names must match the number of seats in the air itinerary. A contact and ticket type must cover each passenger in the booking. ■ ■

The 'End' screen provides functionality to 'End' or 'End and Retrieve' a booking. The booking can be ended by clicking on End or End and Retrieve. Once a record locator is returned, the dummy contact and ticketing element are deleted and the rest of the 'real' booking details are added into the booking in one or several hits to the host depending on the size of the booking. If the 'dummy' booking is created and there is a problem adding in any of the 'real' details, the record locator with the text ***Incomplete Booking*** displays in the static screen on the left hand side of the 'Caller' Input box with the record locator. The reason for the creation of the 'dummy' booking is to help you and SITA Reservations Desktop recover from host errors without losing the segments and name details. If there is an error, SITA Reservations Desktop displays the host error message to you and sends the 'ignore' and 'retrieve' transaction. When SITA Reservations Desktop sends an ignore transaction the segments and names are not lost as the 'dummy' booking has been created. Although each screen has field validation, you may have entered something into an input field that causes SITA Reservations to return a host error message. For example, the ticket date entered may be when the office is closed and SITA Reservations will therefore not allow the booking to end. Once amended, retry the 'End' process and SITA Reservations Desktop will add the rest of the booking details into SITA Reservations. If a 'dummy' booking had not been created, the segments and names would be lost when the ignore transaction was sent. Also, if there is connectivity loss during the 'End' process, the original segments will be lost. Even if SITA Reservations Desktop tried to re-sell the seats they might not be available. Therefore, it was deemed a safer option to create the 'dummy' booking during the 'End' process.

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After the record locator has been created, the end process will send the traditional end or end retrieve transactions.

End Tab Click End on the SITA Reservations Desktop screen and the End Screen displays. Note: The End tab on the menu will only display if a booking has been initiated.

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Update Segment Codes changes advice codes to status codes and removes schedule change indicators from the active display. The booking record locator will be returned as a result. Show as Ticketed –  converts non-ticketed status in the booking to ticketed. The booking record locator will be returned as a result. Print Itinerary prints the Plain Text Itinerary as well as returns the record locator. Override Continuity overrides the 'CHECK CONTINUITY' error response and returns the record locator. Remove Schedule Change Indicators allows the removal of schedule change indicators from the active booking and converts the advice codes to status codes. The booking record locator will be returned. Open booking allows the creation of an Open booking and returns the record locator. Booking Delivery instructs the host to deliver the newly created or modified booking to another system and returns the record locator. No booking Delivery inhibits booking delivery from the host to another system when this condition applies and returns the record locator. No Responsibility Change (For Information Segment Ticketing) - converts Other Airline Information Segments to ticketable segments and returns the system record locator. Override Warnings overrides any conditions that would prevent End Transaction and returns the record locator. Add Remark –  allows the agent to input a remark up to 22 characters. If the 'Add Remark' field is populated, the contents of the input field are added to the SITA Reservations

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SITA Reservations Desktop User Guide 23.  End of Transaction Description Revision Date: 2009-Nov-16, Revision 1.0

'Update' element when the booking is ended. The 'Update' element can be viewed in SITA Reservations Desktop by clicking on the booking tab and selecting the 'History' tab. It is not displayed in any other part of the application. To stop the 'End' process, click on any tab on the left hand side of SITA Reservations Desktop to navigate to the screen required to continue the booking.

End Button Click on the End button. If the booking does not have a record locator, the 'Dummy' Booking creation process is triggered. If the booking has a record locator, the appropriate end entry is sent. The correct type of entry is described below. Type

Sent Entry

'Override Segment'

The 'End and Override Segment' entry is sent to SITA Reservations.

'Override Warning'

The 'End and Override Warning' entry is sent to SITA Reservations.

'No Override'

The 'End' entry is sent to SITA Reservations.

'Update Action Codes'

The 'End and Update Segment Action Codes' entry is sent to SITA Reservations.

'Add Remark'

Send the appropriate 'End Booking or End/ Redisplay and add remark' entry to SITA Reservations.

Note: A remark input field can be added to all the entries described above. If a remark is added by clicking on the 'Add Remark' checkbox, this remark is displayed in the 'Update Element' section of the booking and can be reviewed in the Booking History tab only. Multiple update remarks can be displayed and these are read only.

End and Retrieve Button Click on the End and Retrieve button. If the Booking does not have a record locator, the 'Dummy' Booking creation process is triggered. If the Booking has a record locator, the appropriate end entry is sent. The correct type of entry is described below. If the 'Override Segment' radio button is selected the 'End Retrieve' and Override Segment' entry is sent to SITA Reservations. If the 'No Override' radio button is selected the 'End and Retrieve' entry is sent to SITA Reservations. If the 'Update Action Codes' radio button is selected the 'End Retrieve and Update Segment Action Codes' entry is sent to SITA Reservations. If the 'Add Remark' checkbox is selected the appropriate 'End/Retrieve Add Remark' entry is sent to SITA Reservations.

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If the 'Override Warnings' radio button is selected the 'End Booking, override warnings and retrieve' entry is sent to SITA Reservations. Note: The SITA Reservations Desktop end process strings multiple entries together to reduce hits to the host during the Booking creation process. Once a Booking has been created (i.e. there is a record locator) individual entries will be sent to the host (add/amend/delete).

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SITA Reservations Desktop User Guide 23.  End of Transaction Description Revision Date: 2009-Nov-16, Revision 1.0

24. Sign Out SITA Reservations Desktop should only be shut down using the Sign Out link. A prompt to end or ignore any unfinished transactions will display before a work area is signed out and the browser closed. Click Sign Out on the top menu of the SITA Reservations Desktop. The system will trigger the action immediately. If the agent does not want to 'sign out', it is possible to navigate away from the Sign Out screen by clicking on any of the other SITA Reservations Desktop tabs. It is imperative that the correct sign out procedure is used to shut down all open work areas. In order for SITA Reservations Desktop to retain control of individual work areas, the agent must not use the 'X' (Close Window icon) to shut down the application. Refer to Shutdown Warning for more information.

Shutdown Warning Attempting to shut down the application using the 'X' Internet browser 'Close Window' button will result in the following: The browser window will close ■ Any unfinished transactions may be lost For this reason, do NOT use the 'X' Close Window icon to close any work areas. ■

If other work areas are open, it may be possible to recover some lost transactions by attempting to sign back in to the area that was closed. However, this will not always work. If the work area was closed illegally and it was the last open work area, all unfinished transactions will be lost. Clicking on the 'X' Internet browser 'Close Window' button will result in the 'Shut Down Warning' screen being displayed. If this screen displays, the work area has been shut down incorrectly. Click OK on the Shutdown Warning screen and the warning is closed.

Close Browser Screen Click Sign Out. If there are no unfinished transactions, the Close Browser Screen displays. The Close Browser Screen displays text to show the agent that the work area(s) have been signed out. If this screen displays, the work area has been signed out correctly. Click on the hyperlink to close the browser window.

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SITA Reservations Desktop User Guide 24.  Sign Out Revision Date: 2009-Nov-16, Revision 1.0

25. Encode / Decode Encode / Decode functions provided by SITA Reservations Desktop provide the ability to find airport codes and / or names, carriers, or cities.

IATA Airport Code Look-up The IATA Airport Code Look-up screen is access by clicking on a the right of each 'Depart' and 'Arrive' field in the application.

button tha is displayed to

An airport code can be search by name or code. The system will display any matching airports for the agent to select. If an airport name or airport code is selected from the list, the system will populate the adjacent 'Depart' or 'Arrive' field with the details. The list of airport names and airport codes are returned directly from SITA Reservations and are not retrieved from an intermediate data store.

IATA Carrier Code Look-up The IATA Carrier Code Look-up screen is accessed by clicking on a displayed to the right of each 'Carrier' input field in the application.

button that is

A carrier code can be searched by name or code. The system will display a list of any matching carriers fo rthe agent to select. If a carrier name or carrier code is selected from the list, the system will populate the carrier field with details. The list of carrier names and carrier codes are returned directly from SITA Reservations and are not retrieved by any intermediate data store.

IATA City Code Look-up The IATA City Code Look-up screen is accessed by clicking on a button that is displayed to the right of the City Code field in the 'Contacts' screen within the booking module.

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A city code can be searched by name or code. The system will display any matching cities for the agent to select. If a city name or code is selected from the list, the system will populate the 'City Code' field with the details. The list of city names and city codes are returned directly from SITA Reservations and are not retrieved from an intermediate data store.

Calendar The calendar is access by clicking on the

displayed to the right of a 'Date' input field.

When a calendar is accessed, today's date is highlighted and any past dates are disabled. When the agent selects a current or future date, it is automatically populated in the 'Date'field. The 'Date' field is populated in DDMMMM format. Year cannot be populated. It is only possible to select a date that is within 365 days of the current date. Any dates that are greater than 365 days from the current date are disabled. The calendar will display unlimited future dates in a read only format. The 'Close' button is used to close the calendar screen.

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26. Messages Message Button The Message Button displays on the top section of the screen. This indicates a message has been received by the PID. Click on the Message Button or the Message tab and the Message Screen displays.

New messages display in bold and the checkboxes are populated by default. If the message is from a device not handled by SITA Reservations Desktop, the message will display in red. Use the scroll bar on the left hand side of the screen to view all messages and check and uncheck the messages as desired. To delete messages click on the appropriate checkbox(es) and click Delete button. If a message is received for a device that is unsupported, the following error will display above the message: 'Error Message: Device Unsupported'. An example of a device unsupported is a ticket message. If this type of message is received, the local PID administrator needs to resolve. The database is purged of messages that are over one month old on the first day of every month. Note: This screen may contain two scroll bars in which case it is the inner scroll bar that must be used to scroll down and view old messages. If a full screen (F11) is not displayed, use the horizontal scroll bar to navigate to the appropriate vertical scroll bar.

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Supported Message Types ■

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SITA Reservations Desktop will support CRT, MSG, and FIL message types for PCPCM PIDs. If a PID receives any other message types, these are classified as an error and will display in red. SITA Reservations Desktop will support CRT messages only for U100 and U200 type PIDs. No error messages are required for the PID types.

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SITA Reservations Desktop User Guide 26.  Messages Revision Date: 2009-Nov-16, Revision 1.0

27. Static The Static section is displayed on every SITA Reservations Desktop screen, except for the 'Sign In' and 'Sign Out - Close Browser' screens. It displays the following information: ● ● ●

SITA Reservations Desktop version number Version build date and time Server IP address

Caller ● ●

A 'Caller' input field and 'Update' button are provided for the agent to enter a remark. If the agent populates the 'Caller' field and clicks on the adjacent 'Update' button, the details are added to the booking as a general remark when the booking is ended.

Envelope Button An envelope button will display in the static section to inform the agent of any unread, unsolicited messages.

TIMATIC SITA Reservations Desktop provides a link to TIMATIC Web. The link is located in the top right corner of the header with the Help and About links. When an agent clicks Timatic, TIMATIC Web opens in a new window.

If the agent already has TIMATIC Web open and they click the Timatic link again, SITA Reservations Desktop routes the agent to the window that is already open. Note: In order to access TIMATIC Web, the agent's airline must have an agreement with TIMATIC and currently have access to TIMATIC Web from their desktop.

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SITA Reservations Desktop User Guide 27.  Static Revision Date: 2009-Nov-16, Revision 1.0

28. Work Areas The work areas can only be signed in sequentially. For instance, to sign in to Area C, the agent must first be signed in to Areas A and B. For this reason, logic has been added to display a prompt if the agent attempts to sign in to multiple areas out of sequence. In SITA Reservations Desktop, a browser window will be opened as a specific work area. This work area is fixed to that specific browser window and cannot be changed. There are five different work areas. The work areas display as A, B, C, D and E hyperlinks on the top left of the screen. Only one browser window can be open for a work area at any one time. (For instance, it is not possible to have two windows open for area C). Each open browser window will represent a work area. The work area can be determined by the highlighted work area hyperlink. Only one of the open browser windows is 'active' at any one time. Transactions can only be completed from the 'active' work area. Work Area A is active after initial sign in.

Managing Multiple Work Areas With multiple work areas open and an expired session, the first work area navigates to the sign in screen. Sign in again and that session becomes Work Area A and all the other work areas/browsers are no longer valid. This means that there could be two Work Area A's, and if one is closed it will close them both. If in Work Area A and go back to the sign in screen and sign back in, any other sessions that are open are no longer valid. Therefore, on a time out, close browsers and sign in again. Close all other SITA Reservations Desktop browsers before signing back in. Click on a work area hyperlink. SITA Reservations Desktop determines if the selected work area has an existing browser window.

If there is an existing browser window, you are already signed in. SITA Reservations Desktop sends the 'Agent In' entry to SITA Reservations. The window displays on top of any other windows pre-populated with any existing transactions. If there is no existing browser window, SITA Reservations Desktop determines if there is an existing session. If there is an existing session, SITA Reservations Desktop opens a browser window and displays the sign in screen with message 'Already logged into Area 'n'. Click the Sign In to change to this work area'. Click Sign In and SITA Reservations Desktop displays any existing transactions in that work area. If there is no open window and no existing session, SITA Reservations Desktop determines if the selected work area is the current work area.

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If the selected work area is the current work area, SITA Reservations Desktop displays error message 'You are already signed in to Area 'n'. (Where 'n' is the selected work area). Please go to the area 'n' browser window'. If the selected work area is not the current work area, SITA Reservations Desktop determines if it is the next sequential work area. If the selected area is the next sequential work area, SITA Reservations Desktop opens a new browser window for that area with the Sign In screen displayed. If the selected area is not the next sequential work area, SITA Reservations Desktop displays an error message 'n is not the next available work area. Please sign in to 'm' first'. (Where 'n' equals the selected work area and 'm' equals the next sequential work area).

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SITA Reservations Desktop User Guide 28.  Work Areas Revision Date: 2009-Nov-16, Revision 1.0

29. Glossary A Age Related Discounts Examples of age related discounts include Senior Citizen Discount and Children Discount. Only one age related discount type per passenger can be selected.

Airport Ticket A passenger may choose to pick up a ticket at the airport. All the optional ticketing features can be used with the Airport Ticket code. AT is the ticket indicator code for airport ticket.

B Booking Creation Date The date the original booking was created. The date will need to be a two-digit date, followed by a three-letter month, ending with a two-digit year; i.e., DDMMMYY.

Booking Summary Screen Description The Booking Summary Screen displays a summary of a booking that is currently in session. The screen is for viewing purposes only. The booking information displays in the appropriate part of the Booking Summary Screen. For example, passenger names will display under the heading Passengers. Each section of the screen will size dynamically dependent on its contents.

C City Pair The Origination and Destination city pair for the booking record.

Class Class of Service. For example F, Y or C.

Connections A connection (inbound or outbound) exists for list purposes if one of the following conditions is satisfied. Simple round trips are excluded (e.g., FRACDG and CDGFRA). 1. Both segments contain times - The time between the arrival and departure of the segments is less than or equal to user parameters. Two parameters exist to determine: inbound (URPSEG) and outbound (URDSEG). 2. One segment does not contain times - The segments arrive and depart on the same day or, the segment with times arrives within the URPSEG value of the midnight preceding

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the outbound segment date, or the segment with times departs within the URDSEG value of the midnight following the inbound segment date. 3. Second and third onward connections - To qualify for second (.O2/ and .O3/) third onward connections for PNL generation, connections must be for the arrival day or the following day.

Contact Screen The Contact Screen shows contacts that already exist within the booking. It displays contact type, telephone number/address, city code, and free text. If the contact type is 'No Contact' or 'Passenger will Contact' only, the contact type input will display.

Currency The fare display currency is defaulted to the agents CRT office city code as determined by the agent's sign in. It is not possible to request a fare display in an alternative currency. However, SITA Reservations Desktopp does allow the agent to request a fare display in 'NUC'.

D Destination The arrival airport code is entered here. If the code is unknown, use the look-up functionality. A Destination Point is always a city or an airport code.

Discount Description If a discount is appropriate, select the type of discount in this area of the screen. There are three main fields of discount options: ■ ■ ■

Age Related Discounts Industry Related Discounts Miscellaneous Discounts

E Electronic Ticket Electronic ticketing is the most efficient and cost effective method of producing tickets. The ticket details are maintained in the database; therefore, the passenger need not carry the ticket in hand while travelling. The form of payment is credit card or check.

Emulator Use the Emulator Screen to request entries in the top and bottom half of the screen. In the bottom half of the screen, enter a SOM '>' key and then enter the transaction to be sent to

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SITA Reservations. SITA Reservations responses may be manipulated to request the next entry. If sending a multiple line entry to SITA Reservations then press the Square Close Bracket ']' symbol on the keyboard. The emulator will then add a carriage return and the cursor will be active on the next line to continue the SITA Reservations entry. Press the Enter key and the entry is sent to SITA Reservations. The successful or unsuccessful response displays in the main section of the Emulator Screen. If there is no response from SITA Reservations, the error message 'No Response from Host' will display.

Extra Seats Description The types of extra seats are cabin baggage and extra seats. SITA Reservations Desktop will always enter the extra seats types (CBBG and EXST) into the booking as a family surname entry. An SSR will need to be added by the agent in the SSR OSI screen to provide a description of the extra seat type and the entry will need to be passenger associated appropriately.

F Fare as Booked A SITA Airfare/Reservations transaction that is used to price individual and multiple name Passenger Name (Booking). Segment information contained in the booking at time of pricing is the basis for the fare quote response.

Fare Basis Description The Fare Basis section is to be used in conjunction with established quotes. The Fare Basis Code can be applied to all segments as a unit to each segment individually.

Fare Types The fare type section provides a listing of fare type options; for example, excursion, first class, and forth.

Flight Type Select the appropriate type, either one-way or return. If the return option is selected, the return leg will automatically default to the reverse of the start leg. This can be overtyped.

H Hong Kong Surcharge To override Hong Kong surcharges, simply check the Override Hong Kong Surcharge box in the Override Options section.

HTML Hyper Text Mark Up Language

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I Ignore Transaction Ignore transactions allow the 'ignore' or 'ignore and retrieve' function in the booking.

Industry Related Discounts Examples of industry related discounts include Agent Discount and Tour Guide Discount. Only one industry related discount type per passenger can be selected.

Input area When clicking on the input area, enter the native entry and click Enter. The native entry will be sent directly to SITA Reservations. The successful or unsuccessful response displays in the main section of the Emulator screen.

L Liaison Application currently used to access SITA Reservations native commands.

Lowest Fare Quote Booking (FQB) A SITA Airfare/Reservations transaction that is used to activate an availability search in SITA Reservations and a fare quote search in Airfare to automatically book or rebook a reservation in available Reservations Booking Designators (RBDs) that correspond to the lowest fare available at the time of the transaction. This transaction is limited for use in pricing to an individual or multiple-name booking.

Lowest Fare Quote Possible (FQP) A SITA Airfare/Reservations transaction that is used to activate a Reservations Booking Designator (RBD) search, regardless of availability, in SITA Reservations and a fare quote search in Airfare to produce the lowest fare possible. The response includes availability status of Reservations Booking Designators (RBDs) applicable for the fare. This transaction is limited for use in pricing individual or multiple-name bookings.

M Miscellaneous Discounts Examples of miscellaneous discounts include Bonus Plan or Frequent Flyer Discount and Government Order Discount. Only one miscellaneous discount type per passenger can be selected.

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SITA Reservations Desktop User Guide 29.  Glossary Revision Date: 2009-Nov-16, Revision 1.0

N Number In Party The appropriate number of seats to be reserved for a family/surname or group name unless the agent is only creating a booking / booking for a party of one, in which case the number can be omitted.

O Option The OP Element can be used like a 'TL' to create a queue. An 'XTL' can also be created with an expiry date set for several days later. This enables the booking to be automatically cancelled if the customer does not pick up the ticket.

Origin The departure airport code is entered in the Origin field. If the airport code is unknown, click on the question mark ( ? ) to the right of the origin entry box. A pop-up window appears to enter in either the city name or the departure airport. Then press the Look-up button. The appropriate airport code is returned and automatically entered into the field.

P Paper Ticket In case of paper ticket, the passenger or the agent who is going to book the ticket will recieve the ticket in hand which he has to carry while traveling. The mode of payment will be cash or credit card.

Passenger Type Details Passengers are categorized into Adults or Children. The agent can also specify whether they would like any Cabin Bag space or Extra Seats.

PID - Printer Identification number Every machine used to access the application must have a Printer Identification number assign to it. When the machine is not configured with the PID number, the agent can configure the PID for the first time during login. The PID number is mandatory to access the application.

PNR - Passenger Name Record A record of each passenger's travel requirements that contains all information necessary to enable reservations to be processed and controlled by the booking and participating airlines.

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Point of Sale The point of sale field must be a City Code. If the use is unsure of the City Code, click on the question mark for the encode/decode screen.

Point of Ticketing The point of ticketing field must be a City Code. If the agent is unsure of the City Code, click on the question mark for the encode/decode screen.

Pricing Itinerary Option The Pricing Itinerary option is used when an itinerary has been created. (Pricing without Itinerary requires a use of a screen called Shopper or the Fare Display Search Screen.)

Pricing Type Field The Pricing Type field offers you four different pricing type options: 1. 2. 3. 4.

Fare as Booked (the default Pricing Type) Lowest Fare and Rebook Lowest Fare Available Lowest Fare Possible

Q Quote Indicator (QTE) When the SELECT Function is used to select Segment Elements for pricing, the Interface automatically attaches a Quote Indicator (QTE) to the selected Segment Elements. The Quote Indicator is displayed at the end of each selected Segment Element when the SITA Reservations booking is re-displayed. Once the Segment Elements have been selected with the SELECT Function, the Agent may enter the pricing transaction. Only the Segment Elements which contain the Quote Indicator (QTE) are converted by the Interface for pricing by SITA Airfare. If the SEL: Function is not used to select Segment Elements for conversion and pricing, the Interface will automatically attempt to convert all of the Segment Elements in the SITA Reservations Booking.

R Record Locator The Record Locator is a system reference number.

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SITA Reservations Desktop User Guide 29.  Glossary Revision Date: 2009-Nov-16, Revision 1.0

Reference Number The Reference Number is a hyperlink. Click the hyperlink to send a Retrieve Booking Entry. The Booking Summary screen then displays pre-populated with the booking details.

Remarks Screen Description The Remarks screen shows remarks that exist in the booking or internal memory once a remark has been added into the Add Remarks Screen.

Remove Quote Indicator The Agent may remove Quote Indicators from a single or from multiple Segment Elements in the same entry.

Responsibility Identifies the office in control of the booking.

S Shopper Screen Description Pricing without Itinerary requires a use of a screen called Shopper. This screen provides a way to input information to retrieve a quote for a proposed itinerary. The Shopper Screen displays input fields to enter the itinerary information required to shop for a quote. The only mandatory fields are the first segment From and To Fields. It is mandatory to click on the connection checkbox if the segment in question is NOT a stopover. Also, it is mandatory to click on the surface segment checkbox if the segment is a surface sector.

Shutdown Warning Screen Description Click on the 'X' Internet browser 'Close Window' button and the 'Shut Down Warning' screen displays. If this screen displays, the work area has been shut down incorrectly.

Sign Out SITA Reservations Desktop should only be shut down using the Sign Out button. A prompt to end or ignore any unfinished transactions will display before a work area is signed out and the browser closed. Click on the Sign Out button on the top menu. The system will attempt to sign out.

Similar Name List - Booking Retrieve Description If SITA Reservations is unable to find a booking with the exact spelling of the Surname entered in the Retrieve Booking by Flight Details screen, a name list displays with a list of passenger names which have a similar spelling.

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SITA Integration Platform Middleware communicating to SITA Reservations.

SITA Reservations SITA's computer reservation system.

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SITA Reservations Desktop User Guide 29.  Glossary Revision Date: 2009-Nov-16, Revision 1.0

SSR Codes SSR Code

Definition

SSR Code

Definition

AVIH

Animal in Hold

NLML

Non-lactose Meal

AVML

Asian Vegetarian Meal

NSSA

No Smoking Aisle Seat

BBML

Infant/Baby Food

NSSB

No Smoking Bulkhead Seat

BIKE

Bicycle

NSST

No Smoking Seat

BLML

Bland/Soft Meal

NSSW

No Smoking Window Seat

BLND

Blind Passenger

ORML

Oriental Meal

BSCT

Bassinet/Carrycot/Baby Basket

PCTC

Passenger Provided Contact Information

BULK

Bulky Baggage

PETC

Animal in Cabin

CBBG

Cabin Baggage

RQST

Seat Request

CHML

Child's Meal

RVML

Raw Vegetarian Meal

CKIN

Provides information for airport personnel for passenger handling at departure time, for which no other SSR code exists and does not require a reply.

SEAT

Pre-reserved Seat Requested

COUR

Commercial Courier

SEMN

Ship's Crew

DBML

Diabetic Meal

SFML

Seafood Meal

DEAF

Deaf Passenger

SLPR

Berth/Bed in Cabin

DEPA

Deportee w/ Escort

SMSA

Smoking Aisle

DEPU

Deportee Unaccompanied

SMSB

Smoking Bulkhead

EXST

Extra Seat

SMST

Smoking Seat

FOID

Electronic Ticketing Form of Identification

SMSW

Smoking Window Seat

FPML

Fruit Platter

SPEQ

Sports Equipment

FQTR

Frequent Traveller Award Redemption Journey

SPML

Special Meal

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SSR Code

Definition

SSR Code

Definition

FQTS

Frequent Traveller Service Benefit Information

STCR

Stretcher Passenger

FQTU

Frequent Traveller Upgrade Award Redemption

TKNA

Ticket Numbers for automatically generated tickets

FQTV

Frequent Traveller Information

TKNE

Electronic Ticket Number

FRAG

Fragile Baggage

TKNM

Manually Entered Ticket Number

GFML

Gluten-free Meal

TWOV

Transit/Transfer without Visa

GPST

Group Seat Request followed by seat number Block/Range

UMNR

Unaccompanied Minor

HFML

High Fiber Meal

VGML

Vegetarian Meal (non-dairy)

HNML

Hindu Meal

VLML

Vegetarian Meal (lacto-ovo)

KSML

Kosher Meal

WCBD

Dry Cell Batt. Wheelchair

LANG

Language Spoken

WCBW

Wet Cell Batt. Wheelchair

LCML

Low Calorie Meal

WCHC

Wheelchair/Cabin Seat

LFML

Low Cholesterol, Low Fat Meal

WCHR

Wheelchair/Ramp

LPML

Low Protein Meal

WCHS

Wheelchair/Steps

LSML

Low Sodium, No Salt Added Meal

WCMP

Wheelchair (manual power) to be transported by a passenger.

MAAS

Meet and Assist

WCOB

Wheelchair (on board) provided by airline

MEDA

Medical Case

WEAP

Weapon Code

MOML

Moslem Meal

XBAG

Excess Baggage

SSR/OSI Screen Descriptions Click on the SSR OSI tab of the booking module to display the Add SSR Screen. SSRs may be passenger and segment related. OSIs may be passenger and carrier (airline) related.

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SITA Reservations Desktop User Guide 29.  Glossary Revision Date: 2009-Nov-16, Revision 1.0

Status Code The Status Code refers to the booking status, such as HK - confirmed, LL - waitlisted, NN need.

Status Code List Confirmed Codes: FS/HK/HS/IS/KK/KL/RR/SS/LK/NK/OK/TK/GK/PK/HQ/SQ On Request/Waitlisted Codes: HL/HN/LL/NN/US/UU/GL/PL/GN Space Available Codes: NR/SA

Stopover Indicators S = Stopover X = Connection (No Stopover) U = Unknown

Store Fares Description From the Fare Quote Screen, a specific quote can be selected. Click on the Store Fares button to store the fare. A store quote entry is sent to store a quote and it is at this point it can be passenger related. The quote does not have to be stored with passenger relation. For example, in SITA Reservations an infant is not added into the name field therefore an infant quote cannot be stored passenger related to a specific passenger.

T Taxes The Taxes section provides fields to enter up to six individual country/tax codes with the options Not Applied or Exempt. When the box designated All is checked, the tax code fields are rendered inactive and the options Not Applied or Exempt apply to all countries.

Ticket Status Element The Ticket Status Element must be updated to show how and when the passenger was ticketed. When the ticket element is changed, the original details are placed into the historical section of the booking on the EOT command (end or end and retrieve in SITA Reservations Desktop).

Ticket Type - Mail Ticket Description The mail ticket status indicates the passengers who will receive their tickets by mail. This element is a means of queuing the booking to a specified office.

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Ticketed If the customer has already purchased a ticket, it should be noted in the booking using the Ticketed Code - T. The ticket number should also be included if available.

Ticketing Description Specific ticketing information of bookings can be added in the ticketing portion of SITA Reservations Desktop.

Ticketing Types Description There are six ticketing type options available, including Time limit, Time limit Auto Cancel, Mail Ticket, Airport Ticket, Will Call Ticket, and Ticketed. Option is included in the ticket type dropdown but it a separate element that deals with placing the booking on a queue.

Time Limit A Time Limit Ticket is set up for a passenger to purchase the ticket by a certain time and date or it will auto cancel. Note:A SITA Reservations Electronic Ticket entry is added into the booking as a time limit.

Time Limit Auto Cancel A Time Limit Ticket is set up for a passenger to purchase the ticket by a certain time and date or it will auto cancel. Note: A SITA Reservations Electronic Ticket entry is added into the booking as a time limit.

Times Arrival and Departure Times are always in 24 hour clock format.

W Will Call Ticket A Will Call Ticket arrangement is made for the passenger when an agreement has been made to pick up the ticket on a specified date at a specific office.

Work Areas Description There are five different work areas that an agent can sign in to. The work areas display as A, B, C, D and E hyperlinks on the top left of the screen. Only one browser window can be open for a work area at any one time. These work areas must be signed into sequentially.

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SITA Reservations Desktop User Guide 29.  Glossary Revision Date: 2009-Nov-16, Revision 1.0

X XML Extensible Mark Up Language

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SITA Reservations Desktop User Guide 29.  Glossary Revision Date: 2009-Nov-16, Revision 1.0

30. Index A accessing customer profile

139

accessing frequent flyer information

139

accessing queues

191

OSI

38

remarks

40

seat assignment

49

SSR

37

names screen

31 75

address screen

32 33

administration

137

air availability

7, 19

air seach

20

air seach screen fields

22

availability display

23

calendar availability

24

direct sell

25

normal availability

20

air calendar search

20

air seach screen fields

22

air search

20

air calendar search

20

number of passengers

21

aircraft configuration

78

copy

81

create

80

delete

81

update

81

airport code look-up assign seat

SITA Reservations Desktop User Guide 30.  Index Revision Date: 2009-Nov-16, Revision 1.0

associating SSR to booking

142

auto issue all

248

availability display

23

availability request date format

24

265 47

82

copy

86

create

83

delete

86

display

84

update

85

30

add SSR, group booking add

196

AVS status message address

add

add contacts screen

associating agent to queue

B block space

178

booking

205

booking management

27

booking summary

51

contact screen

31

display seat map

47

history screen

46

incomplete booking

27

miscellaneous vendor information

53

names screen

27

remarks

40

ticketing

42

ticketing types

54

booking processing

192

booking retrieve

59

by flight details

59

by record locator

59

calendar look-up

71

list tab

62

ml selection criteria codes

64

multi-selection passenger list

60, 64

recently used bookings

70

search by passenger lists

61

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search flight details

60

delete city pair

113

similar name list

63

update city pair

113

booking summary

51

view city pair

113

buttons

5

city/airport

106

add ticketing

44

copy city

110

add, contact details

32

create city

107

cancel, contact screen

34

delete city

110

cancel, OSI

39

display list

108

cancel, SSR,

37

update city

109

change, booking

28

change, ticketing

45

city / airport

106

delete

30

city pair, automatic routing

111

delete, ticketing

45

office

114

city/airport & administrative

end

261

close browser screen

end / retrieve

261

code share

envelope

269

106

263 86

copy

92

modify - extra seat

29

create

88

modify, names screen

29

delete

92

ok, OSI

39

update

91

ok, SSR

38

view

90

remove to history, SSR

38

SSR

38

codeshare protections common functions

189 5

buttons

5

customer profile mask

6

dates

6

24

emulator

6

24

enter key

6

71

error messages

7

caller

269

internal memory

7

cancel transaction

255

select /unselect hyperlink

7

carrier code look-up

265

C calendar calendar availability availability request, date format

calendar look-up

certificates change order remarks

266

8 41

changing a queue

197

city code look-up

265

city pair, automatic routing

111

create city pair

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112

complete booking configuration screen

205 17

contact details quick book

contact screen

202

31

add

31

add address

33

SITA Reservations Desktop User Guide 30.  Index Revision Date: 2009-Nov-16, Revision 1.0

add button, contact details

32

e-mail screen data

132

address

32

filter list

132

cancel button

34

journey search results

131

delete address

35

optional results

131

modify

32

previously retrieved journeys

130

modify address

34

sort list

132

control tables city/airport & administrative flight control

77 106 78

customer profile accessing

121

customer search

miscellaneous

118

cut and paste

special services request

118

3

currency conversion, fare display

165

currency conversion, fare quote

165

currency exchange fields

165

currency exchange rates

164

currency conversion

165

currency conversion, fare quote

165

currency exchange fields

165

guidelines

165

customer journey

123

administration

137

customer list

128

e-mail screen data

127

filter list

127

139

customer profile mask

inventory special service request

copyright

139 6 129 8

D dates delay item

6 194

delete OSI

39

remarks

41

delete address delete current, display next item fields

demand AVS

35 193 193

177

direct sell

25

discounts

153

display all queues fields

192

display group bookings

73

group booking

74

journey details

133

journey history

135

journey search

124

journey search results

126

add seat assignment

49

print screen data

128

assign seat

47

retrieve journey

123

reduce seats

48

view seat map

47

save screen data

128, 135, 137

display last released fields

display seat map

195 196

47

segment passenger counts

127

displaying current queue item

193

sort list

127

displaying next item

193

128

dps screens

149

customer list customer search

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129

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E e-mail screen data

end tab

260

enter key

6

envelope button

269 259

customer journey

127

EOT

customer list

132

error and validation messages

journey details

135

names screen

30

journey history

136

error messages

7

143

excess baggage charges

edit itinerary

162

add ARNK segment

143

excess baggage details, reverse city pair

164

cancel segment

143

excess baggage information

164

change class

143

quick book

206

change date

143

search options

163

change status code

143

system guidelines

163

flight profile

145

itinerary screen

143

other itinerary items

146

electronic ticket record login

246

electronic ticket history

237

electronic ticket records

235

electronic ticket, auto tarification

246

electronic ticket, manual tarification

246

electronic tickets electronic ticket details

emulator

237

6, 147

dps screens

149

entries not recommended

149

input area

148

restricted entries

149

encode, decode

265

end / retrieve button

261

end button

261

end tab

260

end transaction

259

description

259

end / retrieve button

261

end button

261

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excess baggage charges details

164

excess baggage information

164

exchange electronic ticket to electronic ticket 245 exchange electronic ticket to paper ticket

247

existing ticket records

235

existing ticket records screen

250

extra seat details

29

F fare basis

155

modify

156

modify previously displayed

156

fare component

157

fare display

162

fare display search

160

find fares

161

flight details

161

flight type

161

fare history

162

fare information

158

fare quote

157

fare component

157

fare information

158

SITA Reservations Desktop User Guide 30.  Index Revision Date: 2009-Nov-16, Revision 1.0

fare rules

158

frequent flyer FQTV SSR

quotes

157

full screen

stored fares

160

fare rules

158

fares and pricing

151

142 8

G general information

7

currency exchange rates

164

air availability

7

discounts

153

certificates

8

excess baggage charges

162

cut and paste

8

fare basis

155

full screen

8

fare display

162

Java applet

9

fare display search

160

keyboard versus mouse

9

fare history

162

lists

9

fare quote

157

SSRs

10

miscellaneous

162

tabbing

10

override options

154

text size

10

pricing options

151

pricing types

151

stored fares

160

filter list

132

find fares

161

glossary

273

group booking customer journey

74

display

73

name

73

78

pricing and ticketing

74

aircraft configuration

78

record locator

74

AVS status message address

82

SSR

75

code share

86

flight note

93

payload percentage

95

point of sales

98

flight control

reservations booking designator

102

flight details

161

flight information

208

flight note

93

create

94

delete

94

update

94

group bookings

73

H hints fare basis

156

hints and tips

5, 7, 11-12

history screen, booking management

46

I IATA airport code look-up

265

flight profile

145

IATA carrier code look-up

265

flight type

161

IATA city code look-up

265

FQTV SSR

142

ignore and retrieve

257

ignore transaction

257

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incomplete booking

27

internal memory

K

7

internet browser functions introduction

12

keyboard versus mouse

9

1

inventory management

L

169

block space

178

leg details

210

demand AVS

177

leg, segment controls

212

inventory update

169

lists

readout

173

rebook

176

reports

181

inventory special services request table copy

122

create

121

delete

122

display

122

update

122

issue ticket details

233

auto tarification

233

manual tarification

234

itinerary receipt, duplicate

244

itinerary screen

143

journey details

9 133

adding comments

134

e-mail screen data

135

print screen data

135

journey history e-mail screen data

136

print screen data

137

save screen data

137

journey search results

journey search results

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M managing multiple work areas

271

message processing

193

messages

267

supported types

268

miscellaneous

162

currency exchange rates

164

excess baggage charges

162

tax information

166

miscellaneous vendor information

53

ml selection criteria codes

64

modfy address

34

modfy contacts screen

32

modify

J Java applet

9

fare basis

156

fare basis, previously displayed

156

OSI

39

remarks

41

SSR

38

modify passenger screen multi-selection passenger list multiple passenger

131

60, 64 250

N

124 126

28

names screen

27

add contacts screen

30

change button - booking

28

SITA Reservations Desktop User Guide 30.  Index Revision Date: 2009-Nov-16, Revision 1.0

delete button

30

error and validation messages

30

extra seat details

29

passenger protection

187

modify button

29

passenger reconcile

185

modify button - extra seat

29

modify passenger screen

28

passenger details

27

select / deselect hyperlink

30

navigation

11

normal availability

20

number of passengers

21

O

passenger name quick book

201

passenger type pricing

payload percentage

203

95

copy

97

create

96

delete

97

display

96

update

97

point of sales

98

office

114

copy

copy

118

create

99

create

115

delete

101

delete

118

display

100

display list

116

display list

100

update

117

update

101

OSI

101

35

previously retrieved journeys

adding OSIs

38

price group booking

cancel button

39

pricing options

delete OSI

39

discounts

153

modify OSI

39

fare basis

155

ok button

39

override options

154

screen descriptions

35

pricing types

151

other itinerary items

146

Other Service Information override options

35 154

P passenger (pax) protection

187

126, 130 74 151

pricing passenger type

203

pricing types

151

print exchange electronic ticket coupon

242

selected coupon

242

print screen data

128

codeshare

189

customer journey

135

passenger protection

187

journey history

137

passenger details passenger load estimate

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27

processing

181

booking

192

message

193

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queue

192

teletype

193

ticketing

193

prohibited internet functions

12

Q queue change

redisplay last item

195

fields

195

redisplaying last queue item

195

reduce seats

48

reduce SSR

36

refund electronic ticket coupon

243

197

remarks

40

198

add

40

queue description

191

change order

41

queue processing

192

delete

41

queues

191

modify

41

fields

reports

accessing

191

delay item

194

inventory management

181

delete current, display next item

193

passenger load estimate

181

description

191

passenger reconcile

185

display last released

195

route booking profile

184

fields

192

request control selected coupons

238

queue change

197

reservations booking designator

102

redisplay last item

195

copy

106

send to queue

198

create

103

start queue

196

delete

106

201

display

104

complete booking

205

update

105

contact details

202

retrieve group booking, name

excess baggage charges

206

retrieve journey, customer journey

passenger name

201

pricing passenger type

203

ticketing type / seat assignment

204

quick book

quotes

157

R readout

173

rebook

176

recently used bookings

70

recommended screen display

12

record locator, group booking

74

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73 123

retrieve journey, previously retrieved journeys 126 retrieving information customer name

141

frequent flyer number

141

revalidate selected coupons

239

route booking profile

184

S sales report

248

save screen data

128

journey details

135

SITA Reservations Desktop User Guide 30.  Index Revision Date: 2009-Nov-16, Revision 1.0

schedule

special services request table

comments

214

create

119

flight information

208

delete

120

flight summary

215

display

119

leg details

210

update

120

leg, segment controls

212

split booking

periods

207

SSR

schedule change summary

220

add SSR

37

schedule history

221

cancel button

37

Schedule

207

deleting SSRs

38

schedule change summary

220

details

36

schedule history

221

modify SSR

38

ok button, SSR

38

61

reduce

36

60

remove to history

36

remove to history button

38

screen descriptions

35

search passenger lists

search flight details search results similar name list

seat assignment security alert segment passenger counts

141

204 15 127

select / unselect hyperlink send to queue fields

30

7 198 199

sending item to queue

198

shutdown warning

263

sign-in

35

SSR screen

36

SSRs

10

start queue

196

fields

select / deselect hyperlink names screen

223

196

static

269

store and issue ticket

250

store ticket

251

stored fares

160

supported message types

268

T

13

configuration screen

17

tabbing

security alert

15

tax information

166

work areas

14

teletype processing

193

sign out

263

text size

10 74

similar name list description

62

ticket group booking

similar name list screen

63

ticket issuance

sort list Special Service Request

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132 35

10

electronic, auto tarification

230

electronic, manual tarification

231

paper, auto tarification

228

Copyright © SITA Information Networking Computing USA Inc 2009. Confidential. All Rights Reserved. Page 295

paper, manual tarification

230

ticket records

232

ticketing

225

add button, contact screen

44

booking management

42

change button

45

delete button

45

electronic ticket records ticketing screen

235 43

types of ticket issuance

228

ticketing processing

193

ticketing screen

43

delete ticket

43

display

43

modify ticket

43

ticketing type

204

ticketing types

54

TIMATIC

269

transfer data customer profile to booking

transferring selected passenger data

141

141

V view seat map

47

void ticket

244

W work areas

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14, 271

SITA Reservations Desktop User Guide 30.  Index Revision Date: 2009-Nov-16, Revision 1.0