SISTEM MANAJEMEN MUTU

SISTEM MANAJEMEN MUTU BAB I PENGERTIAN SISTEM MANAJEMEN MUTU

Mutu merupakan suatu faktor yang sangat menentukan keberhasilan suatu   produk produk untuk menembus menembus pasarnya, disamping disamping faktor faktor utama yang lain seperti: seperti: harga dan pelayanan. Dalam situasi perdagangan terbuka, setiap perusahaan harus mampu menghasilkan produk yang dapat memenuhi persyaratan mutu minimal yang ditetapkan, yang bisanya menggunakan standar nasional sebagai acuannya. Berdir Berdiriny inyaa perusa perusahaa haan-p n-peru erusah sahaan aan yang yang berkem berkemban bang g dan pendid pendidika ikann pendidikan yang semakin maju merupakan suatu hasil dari beberapa faktor. Salah satu satu dari dari fakto faktorr yang yang memb membua uatt perk perkem emba bang ngan an kema kemaju juan an peru perusa saha haan an atau atau  pendidikan adalah sistem manajemen yang baik. Kualitas atau mutu dari suatu  perusahaan, selalu yang paling utama untuk dilihat oleh pelanggan (konsumen). Oleh karena itu, perusahaan maupun lembaga pendidikan harus memahami apa yang dimaksud dengan sistem manajemen mutu yang baik. Untuk memimpin dan mengoprasikan sebuah organisasi dengan berhasil,  perlu untuk mengarahkannya dan mengendalikannya dengan car sistematis dan transparan. Keberhasilan dapat tercapai dari implemementasi dan pemeliharaan sistem sistem manajem manajemen en yang yang didesa didesain in untuk untuk selalu selalu memper memperbai baiki ki kinerj kinerjaa sambil sambil menanggapi kebutuhan semua pihak yang berkepentingan. Perkembanga Perkembangan n perumusan perumusan standar yang mencakup sistem jaminan jaminan mutu   begit begitu u pesat pesat kemaju kemajuann annya, ya, sebaga sebagaii akibat akibat dari dari peruba perubahan han yang yang cepat cepat dalam dalam mengelola kegiatan jaminan jaminan mutu dunia. Dalam hal ini indonesia tidak    boleh boleh tertingg tertinggal al

lagi, lagi, sepert sepertii pada pada masa masa lalu lalu yang yang ditertb ditertbitk itkann annya ya ISO 9000. 9000.

cuku cukup p lama lama indo indone nesi siaa memp mempers ersia iapk pkan an stan standa darr seje sejeni nis. s. Untu Untuk k itu itu Indo Indone nesi siaa melalu melaluii Badan Badan Standa Standaris risasi asi Nasion Nasional. al. (BSN) (BSN) segera segera memper mempersia siapka pkan n Standa Standar  r   Nasional Indonesia (SNI) mengenai sistem manajemen mutu.

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RUANG LINGKUP SISTEM MANAJEMEN MUTU Lingkup

a)

Orga Organi nisa sasi si yang mengi menging ngin inka kan n keun keungg ggul ulan an melalu melaluii impl impleme ement ntas asii

suatu sistem manajemen mutu.  b)

Organi Organisas sasii yang yang mengin mengingin ginkan kan keya keyakin kinan an dari dari pemas pemasokn oknya ya bahwa bahwa

 persyaratan produk mereka akan dipenuhi. c)

Pemakai produk.

d)

Mereka Mereka yang yang berk berkepe epenti ntinga ngan n dengan dengan saling saling peng pengerti ertian an dari dari istil istilah ah

yang dipakai dalam manajemen mutu. e)

Mere Mereka ka yang yang did didalam alam atau atau dilua iluarr orga organ nisas isasii yan yang men mengaks gakses es

siste sistem m manaje manajemen men mutu mutu atau atau mengau mengaudit ditnya nya untuk untuk kesesu kesesuaia aian n pada pada  persyaratan. f)

Mere Mereka ka yang yang dida didala lam m atau atau dilua diluarr organ organis isas asii yang yang membe memberi ri saran saran

atau atau pela pelati tiha han n tent tentan ang g sist sistem em mana manaje jemen men mutu mutu yang yang sesu sesuai ai bagi bagi organisasi itu. g)

Peng Pengem emba bang ng stan standa darr terk terkai ait. t.

Komitmen Manajemen

Manaje Manajemen men Puncak Puncak harus harus menyed menyediak iakan an bukti bukti dari dari komitm komitmenn ennya ya terh terhad adap ap

penge engem mban bangan gan

dan dan

pen penerap erapan an

SMM SMM

dan

mempe emperb rbai aik ki

efektivitasnya secara terus menerus dengan: a) Mengkomun Mengkomunikasik ikasikan an kepada kepada organisasi organisasi tentang tentang pentingn pentingnya ya persesuaian persesuaian dengan permintaan pelanggan sebagai kewajiban.  b) Menetap Menetapkan kan kebija kebijakan kan mutu mutu c) Memastikan Memastikan bahwa sasaran-sas sasaran-sasaran aran mutu telah ditetapkan ditetapkan d) Mengadakan Mengadakan tinjauan-tin tinjauan-tinjauan jauan manajemen, manajemen, dan. e) Memast Memastika ikan n keters ketersedi ediaan aan sumb sumberd erdaya aya..

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Fokus Pelanggan

Manajemen Manajemen puncak puncak harus menjamin menjamin bahwa persyaratan-p persyaratan-persyar ersyaratan atan   pelan pelangga ggan n diteta ditetapka pkan n dan cocok cocok dengan dengan tujuan tujuan pening peningkat katan an kepuas kepuasan an  pelanggan.

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Kebijakan Mutu

Manajemen Puncak harus memastikan bahwa kebijakan mutu: a) Sesuai Sesuai deng dengan an tuju tujuan an orga organis nisasi asi..   b) b) Menc Mencak akup up komi komitm tmen en untu untuk k meme memenu nuhi hi pers persya yarat ratan an-pe -pers rsya yara ratan tan dan dan secara berkesinambungan meningkatkan efektivitas SMM. c) Menyediaka Menyediakan n kerangka kerangka kerja kerja untuk untuk menetap menetapkan kan dan mereview mereview sasaransasaransasaran mutu. d) Dikomunik Dikomunikasikan asikan dan dan dipahami dipahami dalam dalam keseluruha keseluruhan n organisasi organisasi.. e) Ditinjau Ditinjau ulang untuk kelanjutan kelanjutan kecocokann kecocokannya. ya. Perencanaan

Sasaran-sasaran Mutu Manajemen Manajemen Puncak Puncak harus memastikan memastikan bahwa sasaran-sasaran sasaran-sasaran mutu, termasuk apa yang diperlukan untuk memenuhi persyaratan-persyaratan  produk, ditetapkan pada fungsi-fungsi dan tingkat-tingkat yang relevan dalam organisasi. organisasi. Sasaran-sasar Sasaran-sasaran an mutu harus terukur terukur dan konsisten konsisten dengan kebijakan mutu.

 Perencanaan  Perencanaan SMM  Manajemen Puncak harus memastikan bahwa: 1.

Pere Peren ncan canaan aan dar darii SM SMM dis disel elen engg ggar arak akan an untu ntuk per perse sesu suai aian an

dengan persyaratan-persyaratan sebagaimana sasaran-sasaran mutu, dan 2.

Integritas

dalam

SMM dipelihara

ketika

 perubahan SMM direncanakan dan diimplementasikan. Tanggung Jawab, Wewenang, dan Komunikasi

Tanggung Jawab dan Wewenang 

perubahan-

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Wakil Manajemen Manajemen Puncak harus menunjuk seorang anggota manajemen, yang mana tetap memperhitu memperhitungka ngkan n tanggung tanggung jawab-tangg jawab-tanggung ung jawab yang lain lain,, yang yang haru haruss memi memili liki ki tang tanggu gung ng jawa jawab b dan dan wewe wewena nang ng yang yang mencakup: 1.

Mem Memastikan bah bahwa pro proses-proses yan yang dib dibutuhkan unt untuk 

SMM ditetapkan, diterapkan, dan dipelihara. 2.

Melaporkan pad pada Man Manajemen Pun Puncak ata atas kin kinerja SMM SMM

dan hal-hal yang perlu ditingkatkan, dan 3.

Memastikan

peningkatan

perhatian

atas

kepentingan

 persyaratan-persyaratan pelanggan ke seluruh organisasi. Catatan : Tanggung jawab seorang Wakil Manajemen dapat mencakup

hubungan hubungan dengan pihak eksternal yang berhubung berhubungan an dengan dengan Sistem Manajemen Mutu.

 Komunikasi Internal  Manajemen Puncak harus memastikan bahwa proses komunikasi yang laya layak k telah telah dite diteta tapk pkan an dala dalam m orga organi nisa sasi si dan dan bahw bahwaa komu komuni nika kasi si ditempatkan untuk efektivitas SMM. Tinjauan Manajemen

Umum Manaje Manajemen men Puncak Puncak harus harus meninj meninjau au SMM organi organisas sasi, i, pada pada interv intervalalinte interv rval al teren terencan cana, a, untu untuk k

mema memast stik ikan an keco kecoco coka kan, n, kelay kelayak akan an,,

dan dan

efek efekti tivi vita tasn snya ya.. Tinj Tinjau auan an ini ini haru haruss term termas asuk uk peni penilai laian an kese kesemp mpata atan n   perba perbaika ikan n dan peruba perubahan han yang yang dibutu dibutuhka hkan n terhad terhadap ap peruba perubahan han SMM, SMM, termasuk Kebijakan Mutu dan Sasaran-sasaran Mutu. Rekaman-rekaman dari Tinjauan Manajemen harus dipelihara.

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1.

Hasil-hasil audit

2.

Feedback pelanggan

3.

Kinerja pr proses da dan ke kesesuaian pr produk 

4.

Status tindakan preventif da dan korektif.

5.

Follow Up Tinjauan Manajemen yang lalu

6.

Perub rubahan ren rencan cana yan yang g da dapat me mempengaruh ruhi SM SMM, da dan

7.

Rekomendasi-rekomendasi unt untuk pe perbaikan

Tinjauan Output  Output dari Tinjauan Manajemen harus mencakup keputusan-keputusan dan tindakan-tindakan yang berhubungan dengan: 1.

Peni Penin ngkat gkatan an efek efekti tiv vitas itas SMM SMM dan dan pro proses -pro -prose sesn snya ya..

2.

Peningkatan

dari

produk

yang

 persyaratan-persyaratan pelanggan. 3.

Sumber daya yang dibutuhkan

berhubungan

dengan

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BAB II ISO dan QA Pengenalan ISO

Karakteristik Standar Iso Diantaranya : a)

Fleksible (bisa dipilih proses

yang mana yang lebih dahulu dikaji) b)

Tidak

terbatas

pada

Meliputi

or organisasi

ya yang

manufakturer (services, software) c) menjamin kualitas produk dan jasa d)

Memusatkan diri pada proses

e)

Internasional

(Deming

pada

TQC. Malcolm Baldridge NQ Award pada TQM) f)

Sistem industri, sejak supplier  

s/d after sales service Jenis-Jenis Standar Diantaranya : 1. ISO 9000

ISO 9000 mencakup standar-standar di bawah ini: a) ISO 9000:2005 - Quality Management Sistems - Fundamentals and  mencakup up dasar-d dasar-dasa asarr sistem sistem manaje manajemen men kualita kualitass dan Vocabulary : mencak daftar bahasa dan istilah dalam kumpulan ISO 9000. b) ISO 9001:2000 - Quali Quality ty Manage Managemen mentt Siste Sistems ms - Requi Requirem rement entss :

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c) ISO 9004:2000 - Quality Manage Managemen mentt Sistem Sistemss - Guidel Guidelin ines es for  mencakup perihal perbaikan sistem yang  Performance Improvements Improvements : mencakup terus-menerus. Bagian ini memberikan masukan tentang apa yang bisa dilakukan untuk mengembangkan sistem yang telah terbentuk lama. 2. ISO 9001

Sistem mutu yaitu: yaitu: model jaminan mutu dalam desain/pen desain/pengemba gembangan, ngan,   produksi, produksi, pemasangan pemasangan dan pelayanan. pelayanan. Top standar standar mencakup mencakup aktifitas aktifitas “desain, produksi, distribusi hingga pelayanan purna jual”. Elemen Elemen khusus khusus:: contra contract ct review review dan design design contro control. l. Dalam Dalam contrac contractt revie review w yait yaitu u audi auditt supl suplle lerr dan dan dala dalam m desi design gn cont contro roll yait yaitu u selu seluru ruh h  perubahan, modifikasi dan verifikasi harus disertai bukti objektif. Elemen lain: purchusing purchusing,, product product identificatio identification, n, insfection insfection dan testing, testing, calibration, dll. Isi : 20 pasal 3. ISO 9002

Sistem mutu: Model jaminan mutu dalam produksi dan pemasangan Digunakan: Operasi manufaktur dengan desain yang “mapan” Sasar asaran an::

meyak eyakin inka kan n

pelan elangg ggan an

bah bahwa

ind industr ustrii

terk terkai aitt

dapa dapatt

menghasilkan produk yang bermutu secara kontinu Isi : (18 pasal) sama ISO 9001 tetapi tanpa Desaign control dan After sales service. 4. ISO 9003

Sistem mutu: model jaminan mutu dalam insfeksi dan tes akhir 

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2. Sistem mutu 3. Tinj Tinjau auan an kont kontra rak  k  4. Peng Pengen enda dali lian an doku dokume men n 5. Pembelian 6. Barang Barang yang yang dipa dipasok sok milik milik pemb pembeli eli 7. Identi Identifik fikasi asi dan dan mampu mampu telus telusuri uri prod produk  uk  8. Peng Pengen enda dali lian an pros proses es 9. Insp Inspek eksi si dan dan Pen Penge geta tasa san n 10. Peralatan Peralatan insfeksi, insfeksi, pengukuran pengukuran dan tes 11. Status Status infeksi infeksi dan tes 12. Pengendalian atas produk yang tidak sesuai 13. Tindakan Tindakan koreks koreksii 14. Penanganan, penyimpanan, penyimpanan, pengemasan pengemasan dan penyerahan 15. Catata Catatan n mutu 16. Audit mutu internal internal 17. Pelati Pelatihan han 18. Teknik Teknik statist statistik  ik  Jaminan Mutu ( Quality Assurance)

Seluruh Seluruh perencanaan perencanaan dan kegiatan kegiatan sistematik sistematik yang diperlukan diperlukan untuk  memberikan suatu keyakinan yang memadai bahwa suatu barang atau jasa akan akan memenu memenuhi hi persya persyarata ratan n mutu. mutu. Agar Agar efekti efektiff jamina jaminan n mutu mutu biasan biasannya nya meme memerl rluk ukan an

eval evalua uasi si

berk berkes esin inam ambu bung ngan an

terha terhada dap p

fakt faktor or-f -fak akto torr

yang yang

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DESIGN

PROCUREMENT

MANUFACTURE

DELIVERY OR  INSTALLATION

SALES & MARKETING, ADMINISTRATION, ACCOUNTS PUBLIC RELATION, PERSONNEL, TRAINNING

Pendekatan sistematis adalah dengan melibatkan seluruh elemen hubungan customer-supplier internal seperti: market riset, penjualan, pemasaran, keuangan, administrasi, dan maintenance

Dua tipe standar Quality assurance 1. Indu Indust stri ri-re -rela late ted d standa standar: r: Standar Standar yang berhubungan berhubungan dengan dengan keselamatan keselamatan umum seperti industri industri  pertahanan, penerbangan dan reaktor atom. 2.

Gene Genera rall sta stand ndar ars: s: Standar yang ditujukan untuk pengembangan program quality assurance yang biasa dipergunakan.

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BAB III DELAPAN PRINSIP MANAJEMEN MUTU Fokus pada pelanggan

Organisasi Organisasi bergantung bergantung pada pelanggan, pelanggan, oleh karenanya karenanya organisasi organisasi haru haruss mema memaha hami mi kebu kebutu tuha han n masa masa kini kini dan dan masa masa mend mendat atan ang g dari dari   pelan pelangga gganny nnya, a, serta serta harus harus memenu memenuhi hi dan berusa berusaha ha melamp melampaui aui harapa harapan n   pelan pelangga ggan. n. Kemamp Kemampuan uan menari menarik k perhat perhatian ian,, melaya melayani ni dan memeli memelihar haraa   pela pelang ngga gan n adal adalah ah tuju tujuan an terin teringg ggii dari dari peru perusa saha haan an.. Tanp Tanpaa focu focuss dan dan keterlibatan pelanggan, tujuan manajemen mutu tidak berarti. Organisasi yang yang berfok berfokus us pada pada orient orientasi asi pelaya pelayanan nan sebaga sebagaii perang perangkat kat utama utama dalam dalam melaksanakan misinya. Kepemimpinan

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manfaat organisasi. Para karyawan harus dilibatkan pada setiap proses untuk  menyusun arah dan tujuan serta peralatan yang dibutuhkan untuk mencapai tujuan mutu, sehingga setiap individu akan terlibat dan punya tanggung  jawab untuk mencari perbaikan yang terus menerus terhadap proses yang   berad beradaa pada pada lingku lingkup p tugasn tugasnya. ya. Memper Memperbai baiki ki proses proses kerja kerja hanya hanya akan akan  berhasil jika semua pihak, dari atas sampai kebawah dan juga persilangan antar fungsi, terlibat dalam perubahan.

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Pendekatan proses

Pend Pendek ekat atan an pros proses es iala ialah h suat suatau au pend pendek ekat atan an untu untuk k peren perencan canaa aan, n,   penge pengenda ndalia lian, n, danpen danpening ingkat katan an proses proses-pr -pros oses es utama utama dalam dalam perusa perusahaa haan n (trilo (trilogy gy proses proses mutu) mutu) dengan dengan meneka menekanka nkan n pada pada keingi keinginan nan pelang pelanggan gan daripada keinginan fungsional. Orientasi proses ini memerlukan perubahan yang cukup signifikan, karena banyak manajemen yang lebih berorientasi  pada produk daripada proses. Pendekatan sistem pada manajemen

Sist Sistem em dide didefin finis isik ikan an seba sebaga gaii

kump kumpul ulan an dari dari berb berbag agai ai bagi bagian an//

komponen yang satu sama lain saling berhubungan dan saling tergantung untuk untuk menuju menuju tujuan tujuan.. Pendek Pendekata atan n sistem sistem memand memandang ang suatu suatu organi organisas sasii secara keseluruhan keseluruhan daripada daripada bagian-bagi bagian-bagian, an, yang diekspresik diekspresikan an sebagai sebagai holistic. Perbaikan berkesinambungan berkesinambungan

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Hubungan yang saling menguntungkan dengan pemasok 

Hubungan antara perusahaan dan pemasoknya yang saling bergantung dan saling menguntungkan akan meningkatkan kemampuan keduanya untuk  mencip menciptak takan an nilai. nilai. Organi Organisas sasii manajem manajemen en mutu mutu yang yang sukses sukses menjal menjalin in hubungan yang kuat dengan para pemasok dan pelanggan untuk menjamin terjadinya perbaikan mutu secara berkesinambungan dalam menghasilkan  barang dan jasa.

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BAB IV ALAT DAN TEKNIK PENGENDALI MUTU

Beberapa alasan mengapa pengendalian kualitas harus dikendalikan : 1.

Agar produk yang dihasi asilkan sesuai deng engan spesifikasi yang telah ditent ditentuka ukan n sebelu sebelumny mnya, a, sehing sehingga ga dapat dapat memuas memuaskan kan konsum konsumen en didala didalam m memenuhi kebutuhan dan keinginannya.

2.

Kesala Kesalahan han-kes -kesala alahan han yang yang mungk mungkin in terja terjadi di dapa dapatt dihin dihindar darkan kan sehing sehingga ga akan akan menghemat pemakaian bahan baku , dan sumberdaya lainnya, serta produk produk yang cacat atau rusak dapat dikurangi.

Pengen Pengendal dalian ian kualitas kualitas adalah adalah suatu suatu sistem sistem kendali kendali yang yang effekti effektiff

untuk  untuk 

mengkoordinasikan usaha-usaha penjagaan kualitas, dan perbaikan kualitas dari kelom kelompok pok-kel -kelomp ompok ok dalam dalam organi organisas sasii produk produksi, si, sehing sehingga ga dipero diperoleh leh suatu suatu  produksi yang sangat ekonomis serta dapat memuaskan kebutuhan, dan keinginan konsumen

 Pengendalian kualitas secara statistika

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Konsep Mutu 1.

Quality of product

2.

Quality of cost

3.

Quality of delivery time

4.

Quality of morale

5.

Quality of of safety

Pengendalian Mutu Harus Berdasarkan Fakta (Speak With Fact) Hal yang perlu diperhatikan adalah 1.

Hindari manipulasi fakta

2.

Hindarkan opini

3.

Hindarkan misinterpretation

4.

Buat keputusan dengan teliti

Permasalahan Dalam Pelaksanaan Pengendalian Mutu

a) Kura Kurang ng pela pelati tiha han n  b)  b) Kega Kegaga gala lan n progr program am

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g) Komu Komuni nika kasi si lebi lebih h ting tinggi gi h) Sika Sikap p lebi lebih h posi positi tif  f  i) Prod Produc uctt perf perfor orma manc ncee naik  naik   j)  j)

Kepu Kepuas asan an pela pelang ngga gan n meni mening ngka katt

k) Absens sensii tu turun run l)

Gosip menurun

Kunci Keberhasilan Pengendali Mutu

a) Terben Terbentuk tuknya nya iklim iklim kerj kerjaa yang yang sesu sesuai ai  b) Komit Komitmen men dari dari top top manajem manajemen en c) Pemi emilihan

yang

tepat

dari

tujuan

dan

prioritas

setiap

tahap

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a) Reabi Reabili lity ty and durabi durabili lity ty Dimens Dimensii ini mengga menggamba mbarka rkan n kemung kemungkin kinan an seberap seberapaa besar besar sebuah sebuah  produk dapat tetap bertahan dalam kondisi yang prima, misalnya : berapa lamakah masa pakai bola lampu mobil?

Confermance Kualit Kualitas as kesesu kesesuaia aian n berkai berkaitan tan dengan dengan deraja derajatt atau atau sebera seberapa pa besar  besar    produ produk k terseb tersebut ut dapat dapat memenu memenuhi hi spesif spesifika ikasi si yang yang telah telah dipers dipersyar yaratk atkan, an, sebelum produk yang bersangkutan dibuat?

Serviceability

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BAB V PERANANAN MANAJEMEN DALAM IMPLEMENTASI TQM

Seti Setiap ap

organ rganis isas asii

haru haruss

memil emilik ikii

seora eorang ng

pemim emimpi pin n.

Ada Ada

yang ang

mendefinisikan pemimpin sebagai orang yang memberi komando atau panduan kepada suatu kelompok atau aktivitas. Akan tetapi pengertian itu sendiri kurang  bisa memberikan penjelasan yang mendalam. Dalam manajemen sendiri masih terjadi perdebatan mengenai siapa yang disebut sebagai pemimpin. Tuju Tujuan an dari dari kepe kepemi mimp mpin inan an dala dalam m

suat suatu u peru perusa saha haan an adal adalah ah untu untuk  k 

memperbaiki memperbaiki kinerja sumber sumber daya manusia dan mesin, memperbaiki memperbaiki kualitas, untuk meningkatkan output, dan secara simultan memberikan kebanggaan atas

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dipercaya oleh bawahannya, karena bila tidak, ia tidak akan dapat menjadi  pemimpin yang baik  4. Perana Peranan n terpen terpentin ting g dari dari seoran seorang g pemimp pemimpin in setelah setelah memben membentuk tuk visi dan cara cara pencap pencapaian aiannya nya adalah adalah memban membantu tu para para bawaha bawahan n untuk untuk melaku melakukan kan  pekerjaan mereka dengan rasa bangga. Pera Perana nan n

seor seoran ang g

pemi pemimp mpin in

buka bukanl nlah ah

mend mendik ikte te

bawa bawaha han, n,

tetap tetapii

memb memberi erika kan n kemu kemuda daha han n (fac (facili ilita tate) te) kepa kepada da mere mereka ka.. Merek Merekaa dibe diberi ri  pelatihan  pelatihan agar dapat terlibat dalam proses proses organisasi organisasi dengan kemampuan kemampuan maksimal yang mereka miliki.

Dari berbagai pengalaman perusahaan-perusahaan yang telah menerapkan TQM,

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4. Manaj Manajer er mady madyaa seba sebaga gaii suatu suatu kelo kelomp mpok ok,, cend cenderu erung ng bela belaja jarn rnya ya lebi lebih h sedi sediki kitt diba dibadi ding ngka kan n para para mana manaje jerr punc puncak ak.. Seri Sering ng kali kali keti keting ngga gala lan n informasi setiap perubahan yang ada dalam dunia industri.

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BAB VI PENERAPAN SISTEM MANAJEMEN MUTU Tanggung Jawab Manajemen

a) Kebijakan Kebijakan mutu mutu harus harus didefinisi didefinisikan, kan, didokum didokumentasi entasikan, kan, dimenge dimengerti, rti, dan

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f) Memastikan Memastikan proses proses produk produksi si berlang berlangsung sung sesuai dengan dengan rencana. rencana. g) Sebagai Sebagai bahan bahan pendid pendidikan ikan bagi bagi karyawan karyawan mengenai mengenai mutu. mutu. h) Sebaga Sebagaii dasar dasar untuk untuk audit audit mutu mutu Catatan : Manu Manual al mutu mutu harus harus disiap disiapka kan n dengan dengan masuk masukan an dari dari para perso personi nill yang

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d) Periks Periksaa apakah apakah kontrak kontrak sudah sudah mencan mencantum tumkan kan detail detail lengka lengkap p mengen mengenai ai spesifikasi produk. e) Periks Periksaa apakah apakah kontrak kontrak sudah sudah mencantu mencantumka mkan n syarat syarat-sy -syarat arat yang telah telah disetujui

kedua

belah

pihak

 pengepakan,pengiriman,asuransi, pembayaran, dsb.

seperti:

c a ra

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Pengendalian desain (lanjutan)

Hasil Desain : -

Haru Haruss mem memen enuh uhii per persy syar arat atan an masu masuka kan n des desai ain. n.

-

Haru Haruss masu masuk k dala dalam m crit criter eria ia dapa dapatt dite diteri rima ma.. Ha

ai d

rat

nd

da

/p at

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Pembelian

Tujuan

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