similarities n different deming ,juran n crosby

c c c

c c  c   c c

 c  c
cc c c
cc 
c c c c

Similarities

Wiliam Edward Deming

Joseph M. Juran

c

c c c c!"c #$%&cc'(c #!(c!"c$!c )$&!*!c)*&!c$+c!"c )&$,%#!$c(!-c !"$%!c*c#$%&c !"&cc$c&*$c!$c )&$,%#cc

c .c c%&*c*/$c c0%*/!(c*c*c #$#)!c "#"c#*c$/(c 'c%+%//(c,+,c'(c !"c#$%&cc
!&#!/(c )%!c%&*c,+c 0%*/!(c*c1+!c+$&c %1c

Êmportance of customer requirements as standardc

c &c&$'(c,+,c 0%*/!(c*c*c#$+$&!(c !$c#&!*c)#+#*!$c !c+$&!"c'(c **!c*,c$!c $c*%c#$#)!c$+c 1$$,1c"c )#+#*!$c*&c$!c *&'!&*&(c!"&2c!"(c %!c'c!c*##$&,c !$c#%!$&c,c*,c *!c c c "c)&$#c$+c 3%*/!(c)&$!c ,/$)c,*c *c*c !*&!c+&$c!"c!$)$c &*,%*/c$c+$&c &c #&*!c*c*%+*#!%&c %&*c$)c**!c )&$#c!"*!c"*c6&$c $/!c!"c*&!$c ,+#!c**!c )&#)/c!"c,c+$&c %!c!c!"c!$c*,c ,)&*,c!&*cc *!$)"&c+$&c 0%*/!(c!"c,+!$c$+c )/$(c!$c+$//$ c+c 0%*/!(c*c+!c+$&c **!c,$c$!c %c*5$&!(c$+c3%*/!(c #&*!c*c(!c'(c )&$'/c*&c!"c+*%/!c "#"c6&$c,+#!$!c $+c)$$&c**!c !"*!c#/$c$%"c &*!"&c!"*c)$$&c $&.*")cc c c #$!%$%c $!%$%c )&$!c )&$!c'(c!!c 6&$c,+#!c )&$,%#!$c

c

The Responsible for 3%*/!(cc*,cc!"c quality-managementc '$*&,c&$$c

& 4c,*cc$+c "*&,c $&.c#&!(c ,##(c*,c)&$*/c &)$'/!(c+$&&c #"*,c!"c $&/,c$+c **!c1!cc$!c $%"c!$c5%!c,$c($%&c '!c$&c $&.c"*&,c$%c %!c.$ c "*!c!$c $&.c$1c

Goal of qualityc

c !78#,c#%!$&c ,2c#$!%$%c )&$!c

c

c c

Philips P.Crosby

c c

Different Basic orientation toward qualityc

What is quality?c

Wiliam Edward Deming ?

/:c$c c !"c$/(c*+%/c ,+!$c$+c0%*/!(cc !"*!c "#"c!"c #$%&c)#+ccc )&$,%#!c#$%/,c!c &(c)$'/c!#"#*/c )#+#*!$c*,c'c $++&,c*!c*c *))&$)&*!c)&#c'%!c+c !cc!"c &$c)&$,%#!c !cc $&!"/c!$c!"c #$%&cc c

Nonfaulty systemsc c

c*,,&,c!"c !&c)&$#c*,c +$#%,c)&*&/(c!"c *&!$c !"*!c)$$&c0%*/!(cc$!c !"c+*%/!c$+c!"c $&.&c '%!cc!"c+*%/!c$+c!"c (!c c*/$c !&$/(c$))$,c!"c #&*!$c$+c0%*/!(c )#!$c ,)*&!!c

Philips P.Crosby

u

:%&*4c $&.c +$#%c$c!"c,*c$+c )&$#c!"*!c $&*6*!$*/c0%*/!(c )&$'/c*&c/*&/(c !"c&%/!c$+c%++#!c *,c++#!c)/*c +$&c0%*/!(cc*,,!$c %&*c+/",c$%!c*(c $+c!"c)/!*!$c %c$/,c !"c 0%*/!(c!"&$%"c"c !&/$(c



 c&$'(c *,c! $c.(c)$!cc "c*&%!c*'$%!c !"c&)$'/!(c$+c!"c 0%*/!(c ,)*&!!&!c"c *&%,c!"*!c0%*/!(c*c*c **,c)&$#c#$%/,c 'c*c$%&#c$+c)&$+!c+$&c *c$&*6*!$c
#$,c&$'(c*,$)!,c *c16&$c,+#!1c *))&$*#"c!$c 0%*/!(c**!c *,c)"*6,c!"c '"*$&*/c*,c $!*!$*/c *)#!c$+c0%*/!(c )&$!c&*!"&c !"*c!*!!#*/c *))&$*#"c

Fitness for use. freedom from troublec

Conformance to requirements

%&*c,+c0%*/!(c*c 1+!c+$&c%;c!"c

&c&$'(c,+,c 0%*/!(c*c*c#$+$&!(c !$c#&!*c)#+#*!$c !c+$&!"c'(c **!c*,c$!c $c*%c#$#)!c$+c 1$$,1c"c )#+#*!$c*&c$!c *&'!&*&(c!"&2c!"(c %!c'c!c*##$&,c !$c#%!$&c,c*,c *!c c c c c c c c c c

0
c
c
c  c  c
c c c   c  cc  c   c %&*4c $&.c+$#%c$c !"c,*c!"*!c $&*6*!$*/c0%*/!(c c+&,$c+&$c!&$%'/c !$c*#"cc&%/!c$+c %++#!c*,c++#!c )/*c+$&c !!c!"c$*/c$+c 0%*/!(c

9c c

Joseph M. Juran

c c

Chief elements of implementationc

Ênspection / defect control

Êmprovement basis

Cost of quality

=:)$!c)&$&*c

&c 4c+*$%c =c $!c$&*//(c )&!,cc%!c$+c!"c &c&c*c **!c %,/c"c)$!c #%/!*!c*c+&!/c$/cc "#"c*c$&c++#!c $&.)/*#c""&c )&$+!c*,c#&*,c )&$,%#!!(c*(c&$ c c c *c,),#c$c )#!$c!$c*#"c 0%*/!(c/*!c!"c ,c+$&c*c )#!$c'(c'%/,c 0%*/!(c!$c!"c)&$,%#!c c!"c+&!c)/*#c

&*.!"&$%"c)&$5#!2c 0%*/!(c#$%#/2c0%*/!(c !*c

=:!)c)&$&*2c#$!c $+c0%*/!(2c0%*/!(c **!c1*!%&!(c &,1c

c  $c+*#!$&c#*%c ,+#!c$&c!*.c-c: *#.c$+c.$ /,c*,c /*#.c$+c*!!!$c

c )*!,c%c$+c
c #(#/c %!c&($cc!"c #$)*(c!$c $&.c!$c *##$)/"c!"c !&*+$&*!$c"c !&*+$&*!$cc&(c '$,(4c5$'c

c )&*!$&c&&$&c#*c'c &,%#,c'(c-c +$$/)&$$+cc.)c )$)/c *!!!!&*cc #"*c!#"$/$(cc )&$c #$%#*!$cc !*'/"c *##$%!*'/!(cc &$c!"c&&$&: )&$c)&$c*,c $!*!$c c

c 3%*/!(c)&$!cc 3%*/!(c)&$!c '%/!c$c!!c &*c0%*/!(c &($c!$c,$c!c&"!c )&+$&*#c!$c !"c+&!c!c> ?c )&#,!,c$&c'&*.c 3%*/!(c)&$!cc !"&$%"c//c *c)&$#c$!c*c )&$&*cc*,c!c!*.c*c /$c!c+$&c!c!$c '#$c*c$&*/c)*&!c $+c!"c#c c c :c$!c+c$$&c3%*/!(c èc*%&!c$+c >3?cc!"c%c$+c*//c 0%*/!(cc!"c)&#c$+c #$!c!"*!c $%/,c $c#$+$&*#cc$!c ,*))*&c+c!"&c &c ,8c $c0%*/!(c)&$'/c :c&#c$+c$c cc #$+$&*#cc'(c :c3%*/!(c)&$!c #$%!c&(c!"cc ,$c$!c#$c+&c !"*!cc)!c+c&(c !"c *c$!c,$c c &"!c!"c+&!c!c

cc :c$)*c"$%/,c /$$.c*!c!"c!$!*/c#$!c$+c )&$,%#!c$&c&#c )&$,,c'(c$!"&cc *,c$!c5%!c!"c )%&#"*c)&#c ##)!c!"c/$ !c ',c,$c$!c%*&*!c !"c/$ !c!$!*/c#$!cc