Session Plan (Provide Housekeeping Services to Guest)

SESSI ON PLA N Sect or

:

TOURI SM ( HOTELAND RESTAURANT)

Qua l i fic at i on Ti t l e

:

HOUSEKEEPI NG NCII

Uni t ofCo mpet enc y : Modul e Ti t l e

:

PROVI DE H OUSE KEEPI NG SERVI CESTO G UES TS PROV I DI NG HOU SEKEEP I NG S ERV I CE S TO GUE STS

Lear ni ng O ut com es : LO1. I den t i f y a nd perf ormdi ffer en t hou sekeep i ng servi ces LO2. Han dl e h ou sekee pi ng re qu es t s LO3. Advi cegues tonr oom andhousekeepi ngequi pme nt

A.I nt r oduct i on Theuni tofcompe t encyProvi deHou sekeepi ng S er vi cesotGuest d ea l s w i tht he s ki l l s, know l edg e a nd at t i t ude requ i r edt o pr ovi de ar an ge of gen er alhou sekeep i ng servi ceso t gu est s.

B.Learn i ng A cti vi t i es LO 1:I DENT I FY AND PER FO RM DI FFER EN T H OUSEK EEPI NG SER VI CES. Lear ni ng Cont ent

Met hods

Pr esent at i on

Pr act i ce

Feedback

Resour ces

Ti me

Hot elOr gan i zat i on :

Mod ul ar Sel (f - Readnf orm I ai t on Answer

Com par e

Depart ment an d t I s paced)

Sheet 1. 11 o n

Sel f Check

an sw er s w i t h

Funct i on s

Hou se keepi ng

1. 11

AnswerKe y

Or gan i zat i on

CBLM

1. 11

Readnf orm I ai t on AnswerSel f -

Com par e

Sheet 1. 12 o n

an sw erwi t h

Chec k 1 . 12

Mod ul ar Sel (f - Scope of paced) Hou se keepi ng

AnswerKe y 1. 12

CBLM

Mod ul ar Sel (f - Readnf orm I ai t on AnswerSel f -

Com par e

CBLM

paced)

an sw erwi t h

Mai nt enan ce

Sheet 1. 13 o n

Chec k 1 . 13

St an dards I of deal

AnswerKe y

Hou se keepi ng

1. 13

Hot elCodes andMod ul ar( sel f - Read nf orm I ai t on AnswerSel f -

Com par e

Regu l at i on s

an sw erwi t h

paced)

Sheet 1. 14o n

Chec k 1 . 14

Hot elCodes and

AnswerKe y

Regu l at i on s

1. 14

CBLM

I nt erp erso nal Ski l l s:Mod ul ar( sel f - Readnf orm I ai t on AnswerSel f -

Com par e

Com mun i cat i on and paced)

Sheet 1. 15 o n

an sw erwi t h

Li sten i ng S ki l l s

I nt erp erson al

AnswerKe y

Ski l l s:

1. 15

Chec k 1 . 15

CBLM

Com mun i cat i on an d Li st en i ng Ski l l s

Fi l m vi e wi ng

Vi e w vi de o on

Perf or m Task Eval uat e

Roo mi ng a ues G t Sheet 1. 15

CBLM

Perf or man ce

on H ow t o usi ng Roo m a g ues tPerf or man ce Cri t eri a Check l i st1. 15

Basi c op erat i on al

Mod ul ar( sel f - Readnf orm I ai t on AnswerSel f sk i l l s o n f aci l i ti esand paced) Sheet 1. 16 o n Chec k 1 . 16 eq ui pment Basi c O per ai t on al Ski l l s o n Faci l i ti es and qui E pment

Com par e an sw erwi t h AnswerKe y 1. 16

CBLM

Dem on st r at i on

Vi e w powerpoi nt

Perf or m

Eval uat e

pr esen t at i onon

Operat i on

perf or man ce

Operat i ng a

Sheet 1. 16

usi ng

Vacuum Cl eaner

Oper at e a

Perf or man ce

vacuum

cri teri a

cl ea ner

ch eck l i st . 1 1 6

CBLM

Persona l Hygi en e Mod ul ar( sel f - Readnf orm I ai t on AnswerSel f paced) Sheet 1. 17 o n Chec k 1 . 17

Com par e an sw erwi t h

Pers on alHygi en e

AnswerKe y

and oo Gd

1. 17

CBLM

gr oom i ng

Pre pari ng

Mod ul ar sel (f - Readnf orm I ai t on AnswerSel f -

Com par e

paced )

an sw erwi t h

req ui si t i ons o f r Mai nt en an ceSer vces i

Sheet 1. 18 o n

Chec k 1 . 18

Pr ep ari ng

AnswerKe y

Req ui si t i on s or f

1. 18

Mai nt enan ce Servi ces

CBLM

CB LM Eval uat e Perf or m Task perf or man ce Sheet 1. 18 usi ng on H ow t o Perf or man ce Accompl i sh Cri t eri a Stock Check l i st1. 1Req ui si t i on 8 an dI ss uan ce

Dem on st r at i on

Form

LO2 HAND LEHOUSEKEEPI NG R EQU EST Houseke epi ngand Fr ont Office F or ms

Mod ul ar( sel f paced)

Read i nf orm ai t on AnswerSel f -

Com par e

Sheet 1. 21 o n

an sw erwi t h

Chec k 1 . 21

Hou se keepi ng an d

AnswerKe y

f r ont officeFor ms

1. 21

Mod ul ar( sel f Han dl e Quer i es Readnf orm I ai t on AnswerSel f paced) t hr ou ght el ep hon e, Sheet 1. 22 o n Chec k 1 . 22

Com par e an sw erwi t h

f axmach i ne,i nt ernet

AnswerKe y

and em ai l

Han dl i ng Q uer i es

1. 22

CBLM

CBLM

Dem on st r at i on

Perf or m Task Eval uat e Sheet 1. 22

perf or man ce

on H ow t o

usi ng

Hand l e

Perf or man ce

Tel ephone

Cri t eri a

Quer i es

Check l i st1. 2-

CBLM

2

LO3 ADVI SE GUESTS ON RO OM AND H OUSEKEEPI NG EQ UI PMENT Typesandusesof

Mod ul ar Sel (f - Readnf orm I ai t on AnswerSel f -

Com par e

hou sekee pi ng

paced)

an sw erwi t h

eq ui pment

Sheet 1. 31 o n

Chec k 1 . 31

Typesandusesof

Answerke y

hou seke epi ng

1. 31

CBLM

f aci l i ti esand equi pment

Saf et y m easu r es ni han dl i ng hou sekee pi ng eq ui pment

Mod ul ar Sel (f - Readnf orm I ai t on paced)

Sheet 1. 32 o n Saf et y m easu r es i n han dl i ng

AnswerSel f Chec k 1 . 32

Com par e an sw erwi t h Answerke y

CBLM

hou seke epi ng

1. 32

equi pment

Demons t r at i on

Per f or m Task

Eval uat e

Sheet 1. 32

perf or man ce

onad vi ce

usi ng

gu est ont he Perf or man ce use of hou sekee pi ng eq ui pment

C.ASSES SMENT PLAN Wr i t t enTest •

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Hou sekeepi ng O r gan i zat i on Scope H of ou se kee pi ng Mai nt enan ce St an da r ds f oI dea l Hou sekeepi ng Hot elCod es an d R egu l at i on s I nt erperson alSki l l s:Com muni ca t i onan d L i st en i ng S ki l l s Basi c O per ai t on alSki l l s onFaci l i t i es an d Equ i pmen t Persona l Hygi en e Pre pari ng Requ i si t i on s or f a Mn it en an ce ervi S ce

Act ualDemonst r at i on/I nt er vi ew •

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Roo mi ng a ues Gt Oper at e a Vacuu m Cl eaner

Cri t eri a 1. 3-2

CBLM

TEACHER’ SSELFREFLECTI ON ON THE SESSI ON Th e use ofCom pet encyBased Learni ng Mat ei r alprov i dessu ffici ency ofl ear ni ng cont ent , ap propri at en essof earn l i ng an d eval uat i on met hod ol ogyan d ai ds i n a wel l mai nt ai ned t r ai ni ng f aci l i t y.I t en hances t he c apaci t y of he t tr ai ner otf aci l i t at e th e tr ai ni ng.